Color LaserJet Enterprise M651 User Guide M651n M651dn www.hp.
HP Color LaserJet Enterprise M651 User Guide
Copyright and License Trademark Credits © 2014 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product introduction ..................................................................................................................................... 1 Product comparison .............................................................................................................................................. 2 Product views ........................................................................................................................................................
How to print (Mac OS X) ..................................................................................................................... 38 Automatically print on both sides (Mac OS X) .................................................................................. 38 Manually print on both sides (Mac OS X) .......................................................................................... 38 Print multiple pages per sheet (Mac OS X) ............................................................
Networking tab ............................................................................................................... 58 Other Links list ................................................................................................................ 60 HP Web Jetadmin ................................................................................................................................................. 61 Product security features ..........................................................
Check the paper type setting (Windows) ....................................................................... 93 Check the paper type setting (Mac OS X) ........................................................................ 93 Check toner-cartridge status ............................................................................................................ 94 Clean the product ...........................................................................................................................
1 Product introduction ● Product comparison ● Product views ● Product hardware setup and software installation For more information: In the US, go to www.hp.com/support/colorljM651. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Product comparison Model name M651n M651dn M651xh Model number CZ255A CZ256A CZ257A 1x500-sheet paper feeder with storage cabinet Optional Optional 2,500-sheet high-capacity feeder Optional Optional 1x500-sheet feeder Optional Optional Postcard media tray-insert for printing small-size paper Optional Optional Optional Optional Optional Optional Paper handling Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) Automatic duplex printing Connectivity 10/100/1000 Ethernet LAN con
Model name M651n M651dn M651xh Model number CZ255A CZ256A CZ257A Supported operating systems2, 3 Windows XP SP3 or later, 32-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.
Model name M651n M651dn M651xh Model number CZ255A CZ256A CZ257A Mac OS X 10.6, OS X 10.7 Lion, OS X 10.8 Mountain Lion, and OS X 10.9 Mavericks 1 2 3 The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
Product views ● Product front view ● Product back view ● Interface ports ● Control-panel view Product front view 1 2 3 4 10 11 12 5 6 7 9 8 1 Output bin 2 Control panel with color touchscreen display (tilts up for easier viewing) 3 Easy-access USB port (for printing without a computer) NOTE: ENWW M651n M651dn M651xh An administrator must enable this port before use.
Product back view 3 1 2 6 1 Formatter (contains the interface ports) 2 Power connection 3 Model and serial number label Chapter 1 Product introduction ENWW
FIH Interface ports 1 2 3 4 5 1 Foreign interface harness (for connecting third-party devices) 2 Hi-Speed USB 2.0 printing port NOTE: ENWW For Easy-access USB printing, use the USB port near the control panel.
Control-panel view The Home screen provides access to the product features and indicates the current status of the product. Return to the Home screen at any time by touching the Home button on the left side of the product control panel, or touch the Home button in the upper-left corner of most screens. NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
ENWW 10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. In the US, go to www.hp.com/support/colorljM651 for HP's all-inclusive help for your product. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Troubleshooting. 4. Enter the product name (HP Color LaserJet Enterprise M651), and then select Search.
2 Paper trays ● Load Tray 1 ● Load Tray 2 and the 500-sheet trays ● Load the 1,500-sheet high-capacity input tray For more information: In the US, go to www.hp.com/support/colorljM651. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Load Tray 1 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 12 1. Open Tray 1. 2. Pull out the tray extension to support the paper.
3. Load paper in the tray. For information about how to orient the paper, see Table 2-1 Tray 1 paper orientation on page 15.
14 4. Make sure that the paper fits under the fill line on the paper guides. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Table 2-1 Tray 1 paper orientation Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Portrait 1-sided printing Face-down Bottom edge leading into the product Automatic 2-sided printing Face-up Bottom edge leading into the product Landscape 1-sided printing Face-down Top edge toward the back of the product Automatic 2-sided printing Face-up Top edge toward the back of the product ENWW Load Tray 1 15
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product Envelopes Landscape 1-sided printing Face-down Short edge of the envelope feeding into the product Portrait Long edge of the envelope feeding into the product 16 Chapter 2 Paper trays Top edge toward the front of the product 1-sided printing Face-down Top edge leading into the product ENWW
Load Tray 2 and the 500-sheet trays NOTE: here. 1. The procedure to load paper for the 500-sheet trays is the same as for Tray 2. Only Tray 2 is shown Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.
4. Close the tray. 5. The tray configuration message displays on the product control panel. 6. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel. 7. 18 Y X Select the correct type and size, and then touch the OK button.
Table 2-2 Tray 2 and the 500-sheet trays paper orientation Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Portrait 1-sided printing Face-up Top edge at the left side of the tray Automatic 2-sided printing Face-down Top edge at the left side of the tray Landscape 1-sided printing Face-up Top edge toward the back of the tray ENWW Load Tray 2 and the 500-sheet trays 19
Table 2-2 Tray 2 and the 500-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-down Top edge toward the back of the tray Prepunched 20 Chapter 2 Paper trays Portrait or landscape 1- or 2-sided printing Holes toward the back of the tray ENWW
Load the 1,500-sheet high-capacity input tray 1. Open the tray. NOTE: 2. Do not open this tray while it is in use. Adjust the paper-width guide to the correct position for the paper you are using. LGL LTR 3. A4 Rotate the paper-stop lever to the correct position for the paper you are using.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 22 5. Close the tray. 6. The tray configuration message displays on the product control panel. 7.
3 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Replace the toner cartridges ● Replace the toner collection unit For more information: In the US, go to www.hp.com/support/colorljM651. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Order parts, accessories, and supplies Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field.
Accessories Item Description Part number 500-sheet paper tray Input tray accessory CZ261 500-sheet paper feeder and cabinet Input tray and storage cabinet accessory CZ262 2x500-sheet, 1,500-sheet high-capacity input feeder, and stand 2,500-sheet feeder accessory CZ263 HP LaserJet Postcard Media Insert Tray Tray insert for printing small-size paper CC497A HP Jetdirect 2800w NFC & Wireless Direct Accessory Wireless direct accessory for “touch” printing from mobile devices J8029A ENWW Order
Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. This product indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
1. Open the front door. Y M Y C M K C K 2. Grasp the handle of the used toner cartridge and pull out to remove it. Y M Y C M K C K K 3. Remove the new toner cartridge from its protective bag.
4. Hold both ends of the toner cartridge and rock it 5-6 times. K 5. Remove the protective shield from the toner cartridge.
6. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. Y M Y C M K C K K 7. Close the front door.
Replace the toner collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling.
3. Place the attached cap over the opening at the top of the unit. 4. Remove the new toner collection unit from its packaging.
5. Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place. Y M Y C M K C K 6. Close the front door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. Y M Y To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.
4 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Store print jobs on the product to print later ● Mobile printing ● Print from the USB port For more information: In the US, go to www.hp.com/support/colorljM651. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 34 3. Click or tap the tabs in the print driver to configure the available options.
Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options.
Additional print tasks In the US, go to www.hp.com/support/colorljM651. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Print tasks (Mac OS X) How to print (Mac OS X) The following procedure describes the basic printing process for Mac OS X. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button. Automatically print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver.
3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the paper type (Mac OS X) 1. Click the File menu, and then click the Print option. 2.
Store print jobs on the product to print later ● Create a stored job (Windows) ● Create a stored job (Mac OS X) ● Print a stored job ● Delete a stored job Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: 40 Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2.
4. 5. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later.
Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only).
● Network Settings ● Wireless Menu ● Wireless Direct ● SSID 3. Touch the SSID name area. 4. Use the keyboard to change the name. 5. Touch OK. HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product might require a firmware update to use this feature.
● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options. ● Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.
Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1.
5 Manage the product ● Configure IP network settings ● HP Utility for Mac OS X ● HP Embedded Web Server ● HP Web Jetadmin ● Product security features ● Economy settings ● Software and firmware updates For more information: In the US, go to www.hp.com/support/colorljM651. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
3. On the Device Information page, the default product name is in the Device Name field. You can change this name to uniquely identify this product. NOTE: Completing the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway. 1.
50 3. To configure the address, touch the Address button and then touch the field to open a keypad. 4. Use the keypad to enter the address, and then touch the OK button. 5. Touch the Save button.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, click Applications, click Hewlett-Packard, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1.
Menu Item Description Update Firmware Transfers a firmware update file to the product. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item. Commands Sends special characters or print commands to the product after the print job. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
HP Embedded Web Server ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Use the HP Embedded Web Server to manage printing functions from a computer instead of the product control panel.
● Scan/Digital Send tab (MFP models only) ● Fax tab (MFP models only) ● Troubleshooting tab ● Security tab ● HP Web Services tab ● Networking tab ● Other Links list Information tab Table 5-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Table 5-2 HP Embedded Web Server General tab (continued) Menu Description Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel. NOTE: Configure settings on this screen, or the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu. AutoSend Configure the product to send automated emails regarding product configuration and supplies to specific email addresses.
Table 5-3 HP Embedded Web Server Copy/Print tab (continued) Menu Description Copy Settings (MFP models only) Configure the default options for copy jobs. Manage Trays Configure settings for paper trays. Scan/Digital Send tab (MFP models only) Table 5-4 HP Embedded Web Server Scan/Digital Send tab Menu Description E-mail and Save to Network Folder Quick Setup Wizards Configure the product to send scanned images as email attachments.
Table 5-4 HP Embedded Web Server Scan/Digital Send tab (continued) Menu Description OXPd: Workflow Use third-party workflow tools. Digital Sending Software Setup Configure settings related to using optional Digital Sending software.
Security tab Table 5-7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the product. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.
Table 5-9 HP Embedded Web Server Networking tab (continued) Menu Description Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate.
Other Links list NOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on the General tab. The following are the default links. Table 5-10 HP Embedded Web Server Other Links list 60 Menu Description Product Support Connect to the support site for the product to search for help on various topics. Shop for Supplies Connect to the HP SureSupply Web site for information on purchasing original HP supplies, such as toner cartridges and paper.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features ● Security statements ● IP Security ● Sign in to the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. Click the Security tab. 3. Open the General Security menu. 4. In the Username field, enter the name to associate with the password. 5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
Economy settings ● Optimize speed or energy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize for speed or energy usage. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
3. Open the Date/Time Format menu and configure the following settings: ● Date Format ● Time Format 4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date/Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button to return to the Administration screen. 8. Open the following menus: 9.
Software and firmware updates HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. Download the most recent firmware update file from the Web: In the US, go to www.hp.com/support/colorljM651. Click Drivers & Software. Outside the US, follow these steps: 66 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Drivers & Software. 4.
6 Solve general problems ● Customer support ● Control panel help system ● Restore factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Solve wired network problems For more information: In the US, go to www.hp.com/support/colorljM651. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support Download software utilities, drivers, and electronic information 68 Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. ● In the US, go to www.hp.com/support/colorljM651. ● Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Restore Factory Settings A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process. NOTE: 70 The product restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Order supplies 72 Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Product does not pick up paper or misfeeds ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
74 ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
Clear jams Jam locations 1 4 6 2 3 5 4 M651n M651dn M651xh 1 Output bin See Clear jams in the output bin on page 92. 2 Right door and fuser area See Clear jams in the right door and the fuser area on page 89. 3 Tray 1 See Clear jams in Tray 1 on page 77. 4 Tray 2 and the 500-sheet trays See Clear jams in Tray 2 and the 500-sheet trays on page 79. 5 1,500-sheet high-capacity input tray See Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door on page 84.
76 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7.
Clear jams in Tray 1 When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
78 3. Gently pull the paper out of the pick up area. 4. Close the right door.
Clear jams in Tray 2 and the 500-sheet trays Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 500sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull the tray completely out of the product by pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper. 3. Remove any paper from the feed rollers inside the product.
80 4. Reinsert and close the tray. 5. Open the lower-right door. 6. Gently pull out any jammed paper.
7. Close the lower-right door. 8. Open the right door. 9. Gently pull out any jammed paper.
10. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 11. If paper is jammed as it enters the output bin, remove the fuser and gently pull the paper downward to remove it. 12. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.
13. Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 14. Close the jam-access door, and push the fuser completely into the product. 15. Close the right door.
Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door Use the following procedure to check for paper in all possible jam locations related to the 1,500-sheet highcapacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 84 1. Open the 1,500-sheet high-capacity input tray. 2. Remove and discard any damaged sheets. 3. Remove the paper from the tray.
4. Lift the tray up and then pull it straight out to remove it. 5. If jammed paper is in the feed area, pull it down to remove it. 6. Reinstall the tray, and then load full reams of paper into the tray. The tray holds 1,500 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.
86 7. Close the tray. 8. Open the lower-right door.
9. Remove any jammed paper. 10. Close the lower-right door. NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any remaining paper.
Clear jams in the lower-right door Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 88 1. Open the lower-right door. 2. Remove any jammed paper. 3. Close the lower-right door.
Clear jams in the right door and the fuser area Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Gently pull out any jammed paper.
3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 4. If paper is jammed as it enters the output bin, remove the fuser and gently pull the paper downward to remove it. 5. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.
6. Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 7. Close the jam-access door, and push the fuser completely into the product. 8. Close the right door.
Clear jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. 92 If paper is visible in the output bin, grasp the leading edge and remove it.
Improve print quality If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button. Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. Step one: Print the supplies status page 1.
Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge. 1. Remove the toner cartridge from the product. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5.
Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Print Quality ● Image Registration 3. Select the tray that you want to adjust. 4. Touch the Print Test Page button, and then follow the instructions on the printed pages.
Change the color theme 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color Themes drop-down list. 6. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. Also use this option to print draft copies or to save color toner. 7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Index Symbols/Numerics 1,500 high-capacity input tray part number 25 1,500-sheet high-capacity input tray clear jams 84 loading 21 500-sheet paper trays part numbers 25 A accessories ordering 24 part numbers 25 AirPrint 45 B bins, output locating 5 Bonjour identifying 53 browser requirements HP embedded Web Server 53 C calibrate colors 96 cartridge replacing 26 cleaning paper path 94 color options changing, Windows 96 color theme changing, Windows 96 colors calibrate 96 control panel help 69 ENWW locatin
help, control panel 69 Hi-Speed USB 2.
OS (operating system) supported 2 other links list HP Embedded Web Server output bin clear jams 92 output bins locating 5 60 P pages per minute 2 pages per sheet selecting (Mac) 38 selecting (Windows) 36 paper jams 75 loading the 1,500-sheet highcapacity input tray 21 loading Tray 1 12 loading Tray 2 and the 500-sheet trays 17 selecting 95 Tray 1 orientation 15 Tray 2 and the 500-sheet trays orientation 19 paper jams 1,500-sheet high-capacity input tray 84 fuser 89 locations 75 lower-right door 88 output
toner cartridge low threshold settings 71 part numbers 24 using when low 71 toner cartridges components 26 replacing 26 toner collection unit replacing 30 toner-cartridge status 94 transparencies printing (Windows) 36 Tray 1 jams 77 paper orientation 15 Tray 2 and the 500-sheet trays jams 79 loading 17 paper orientation 19 trays capacity 2 included 2 locating 5 troubleshooting jams 75 network problems 99 paper feed problems 73 wired network 99 troubleshooting tools HP Embedded Web Server 57 two-sided printi
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