HP StorageWorks XP Command View Advanced Edition software Device Manager server installation and configuration guide (web version) (T1780-96078, March 2008)

Troubleshooting
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Table 10-1 General troubleshooting information
No. Problem Solution
1 Make sure that the javacoreprocess-
ID.occurrence-date-
(YYMMDD)occurrence-time-
(HHMMSS).txt files are output to the
directory below. If no file is output, the cause
of the error might not be insufficient memory
heap size. In such a case, contact
maintenance personnel.
In Windows:
<common component installation
folder>\CC\web\containers\HiComma
nd
In Linux:
<common component installation
directory>/CC/web/containers/HiCo
mmand
2 Find the newest javacoreprocess-
ID.occurrence-date-
(YYMMDD)occurrence-time-
(HHMMSS).txt file.
3 From the hs_err_pidprocess-ID.log
files in the directory below, find a file whose
process ID matches that of the file that you
found in step 2.
In Windows:
<common component installation
folder>\CC\web\containers\HiComma
nd
In Linux:
<common component installation
directory>/CC/web/containers/HiCo
mmand
4 Open the hs_err_pidprocess-ID.log file
that you found in step 3.
Depending on an error output to the file,
perform either of the checking procedures
shown below.