HP StorageWorks XP Command View Advanced Edition software Device Manager server installation and configuration guide (web version) (T1780-96078, March 2008)

Troubleshooting
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Table 10-2 Parameters that can be set in the template file
Parameter Name Description
occurrenceTime Time at which the Device Manager server obtained alert information
Display format: yyyy/mm/dd hh:mm:ss
hh is displayed by using 24-hour display.
Set the mail-alert-detection.txt file so that all of the conditions shown below are satisfied.
If at least one condition is not satisfied, the Device Manager server will create an email by using the
default settings instead of using the settings of the template file that you edited.
• The file name is mail-alert-detection.txt.
• The file is stored in the same location when the Device Manager server is installed.
• The file size is no more than 64 KB.
• Unicode (UTF-8) can be used as the character encoding.
• Each line of the template file is no more than 1024 bytes in length, excluding a line feed
character.
• In the top line, the header is specified in the following format.
Subject:email-title
Only a single header is specified.
• In the second line from the top, specify a blank line.
• In the third line from the top until the bottom line, specify the contents.
• Parameters are specified in the following format:
${parameter-name}
The parameter name is case sensitive.
NOTE: The settings of this template file will be applied when the Device Manager service starts.