Troubleshooting

1–10 Troubleshooting
Quick checklist
■ Be sure that the Windows Wireless Network Connection
window can display the network.
❏ Click the Refresh button so that Windows will scan all
channels for available access points.
❏ Be sure that the computer is within optimal range of the
wireless router (access point).
❏ Be sure that the computer wireless antennae are free from
obstructions.
❏ If the Wireless Network Connection window displays the
“Windows cannot configure this wireless connection”
message, or the Wireless Networks tab is unaccessible
or
missing from the Wireless Network Connection
Properties window, check to see if a third-party utility has
been installed. Most third-party configuration utilities
disable the Windows configuration utility. If a third-party
utility has been installed, configure the wireless network
using the third-party utility, or uninstall the third-party
utility and use the Windows configuration utility to
configure the wireless network.
❏ Be sure that the wireless network is broadcasting the
network name (SSID). Most wireless routers (access
points) are set to broadcast SSID by default. If SSID
broadcasting was disabled for added security, reenable
it
temporarily to confirm that Windows is detecting the
network. When SSID broadcasting is disabled, the
network will not be detected by Windows and will not be
displayed in the list of available networks.
■ Verify that the encryption settings are correct by ensuring that
the computer and the wireless router (access point) are using
the same security settings.