HP Insight Recovery 6.3 User Guide

Unable to add/edit EVA Storage Replication GroupError message
Unable to obtain information about the Storage Replication Group from the Command View EVA
Storage Management Server.
Cause
Confirm that the Storage Replication Group exists on the arrays that were listed when the EVA
Storage Replication Group configuration was added or edited in HP Insight Recovery. Ensure that
the EVA arrays are managed by Command View EVA Storage Management Servers.
1. Confirm that the SIM-S component of the Command View EVA has been installed on the Command
View server. For information on installing SMI-S, refer to the HP StorageWorks Command View
EVA Installation Guide available at: http://h20000.www2.hp.com - click on Manuals, then go
to Storage –> Storage Software –> Storage Device Management Software –> HP StorageWorks
Command View EVA Software.
2. Confirm that the port number specified during Storage Management Server configuration in
Insight Recovery is the same as WBEM port number configured on the Command View server
(for example, 5989). For more information, refer to the CIMOM server configuration section of
the HP StorageWorks Command View EVA Installation Guide.
3. Refresh the Command View server CIM database by running the refresh command. For details
on the Discoverer command, refer to the Configuring HP SMI-S EVA to Discover HP Command
View EVA Arrays section in the HP StorageWorks Command View EVA Installation Guide.
4. Ensure that the Command View EVA service and CIMOM service are running. Start or restart
these services if necessary.
Action
Unable to add/edit XP Storage Replication GroupError message
Unable to obtain information about the Storage Replication Group from the RAID manager, or the
information obtained does not match the information provided when the XP Storage Replication
Group configuration was added or edited in HP Insight Recovery.
Cause
Ensure that the RAID manager instance on the local Storage Management Server is up and running.
From the install directory of the RAID Manager, run pairdisplay –g <group name> (where
<group name> is the name of the Storage Replication Group being added or edited) - to see if
the Storage Replication Group is configured and the local array serial number, remote array serial
number, and storage replication type matches the data provided when the XP Storage Replication
Group configuration was added or edited in HP Insight Recovery.
Action
Insight Recovery logical server configuration inconsistent with Insight
Dynamics logical server configuration.
Error message
HP Insight Recovery was not able to communicate with Insight Dynamics to confirm that a logical
server is being managed by HP Insight Recovery.
Cause
Delete the Recovery Group containing the logical server from HP Insight Recovery. Confirm that the
HP Logical Server Automation Service is running. Ensure that the logical server is not being actively
modified by any user. Retry adding the Recovery Group in HP Insight Recovery.
Action
Unable to run Insight Recovery operations because Insight Recovery Job
is in progress or another Insight Recovery configuration operation is
in progress.
Error message
If a Change local site to Primary Site or Change local site to Recovery Site operation is in progress
then no configuration operation will be allowed, because the Job is in progress. If an HP Insight
Recovery configuration operation is in progress, no other HP Insight Recovery configuration
operations will be allowed.
Cause
Ensure that the failover process is not taking longer than usual and that the backend job process
hp_lsdt_automation.exe is running. Wait for the Change local site to Primary Site or Change
local site to Recovery Site operation to complete.
Action
24 Troubleshooting