HP D2220sb Storage Blade Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software.
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Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ............................................................................................................................ 5 Illustrated parts catalog ............................................................................................................... 15 Storage blade components .......................................
Documentation feedback ............................................................................................................. 50 Index .........................................................................................................................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti.
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http://www.hp.com/go/selfrepair).
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Illustrated parts catalog Storage blade components For up-to-date spare parts information, see either of the following websites: • HP PartSurfer website (http://partsurfer.hp.com/search.aspx) • HP Parts Store website (http://h20141.www2.hp.com/Hpparts/Default.
Item Description Spare part number Customer self repair (on page 5) 5 Front panel assembly and LED panel 685035-001 Mandatory1 6 Drive blank 670033-001 Mandatory1 7 Drive drawer slides** — — 8 Drive drawer assembly 685034-001 Optional2 9 Hard drives* — — a) 146-GB, SAS, SFF, 15,000-rpm, 6G 653950-001 Mandatory1 b) 500-GB, SAS, SFF, 7,200-rpm, 6G 653953-001 Mandatory1 c) 1-TB, SAS, SFF, 7,200-rpm, 6G 653954-001 Mandatory1 d) 300-GB, SAS, SFF, 10,000-rpm, 6G 653955-001 Manda
Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. 2 Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
Illustrated parts catalog 18
Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 41) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. 5.0 kg 11.
Power down the partner server blade In systems that use the D2220sb as external data storage, be sure that the partner server blade is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system and the OS are shut down in an orderly manner. IMPORTANT: If installing a hot-plug device, it is not necessary to power down the D2220sb. To power down the D2220sb, power down the partner server blade. See the server blade documentation.
5. o Partnered with a half-height server blade o Partnered with a full-height server blade Place the D2220sb on a flat, level work surface. Avoiding equipment damage and data loss To avoid possible equipment damage and data loss when performing service on the D2220sb, remove the following components and store them in a static-free environment any time the access panel must be removed: • Remove the drives (on page 23). • Remove the FBWC module (on page 24).
Remove the drives Use this procedure to remove the drives when servicing other components. To replace a failed or broken drive, see "Drive (on page 27)." WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the D2220sb before beginning any installation procedure. Improper grounding can cause ESD.
5. Remove the drives. 6. Place an identifying label on each drive to indicate the drive bay from which it was removed. 7. Place the drives in a static-free environment. When the service procedures are complete, return each drive to the bay in the drive drawer from which it was removed. Remove the FBWC module Use this procedure to remove the FBWC module when servicing other components. To replace a failed or broken module, see "FBWC module (on page 30).
CAUTION: Do not operate the D2220sb with the access panel open or removed. Operating the D2220sb in this manner results in improper airflow and improper cooling that can lead to thermal damage. To remove the component: 1. Back up all data on the D2220sb. 2. Power down the partner server blade (on page 21). 3. Remove the D2220sb (on page 21). 4. Remove the access panel (on page 26). 5. Open the drive drawer. Extend the drawer to gain access to the FBWC module. 6.
When the service procedures are complete, install the module by reversing the removal procedure. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. CAUTION: Do not operate the D2220sb with the access panel open or removed.
CAUTION: To prevent improper cooling and thermal damage, do not operate the D2220sb or the enclosure unless all enclosure device bays and the first three storage drive bays are populated with either a component or a blank. CAUTION: Thermal regulation is maintained only when the drive drawer is closed. The drive drawer open alarm is triggered under the following conditions: • A slow beep and flash (1 every 5 seconds) indicate that the drive drawer is open.
CAUTION: To prevent improper cooling and thermal damage, do not operate the D2220sb or the enclosure unless the first drive bay is populated with a drive, and drive bays 2 and 3 and all device bays are populated with either a component or a blank. CAUTION: Thermal regulation is maintained only when the drive drawer is closed. The drive drawer open alarm is triggered under the following conditions: • A slow beep and flash (1 every 5 seconds) indicate that the drive drawer is open.
4. Remove the drive. To replace the component, reverse the removal procedure. FBWC capacitor pack WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. CAUTION: Do not operate the D2220sb with the access panel open or removed.
5. Disconnect the FBWC capacitor pack cable from the system board, and then remove the component. CAUTION: Be sure to wind the cable counterclockwise and to seat the cable firmly in the connector. Otherwise, the cable may become disconnected and data may be lost. To replace the component, reverse the removal procedure. FBWC module WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
5. Open the drive drawer. Extend the drawer to gain access to the FBWC module. 6. Remove the cache module from the system board. The drive drawer and cable spool are not shown for clarity. IMPORTANT: To avoid possible damage to the D2220sb, be sure that the FBWC module is fully seated before installing the retaining screw. To replace the component, reverse the removal procedure.
CAUTION: To prevent damage to electrical components, properly ground the D2220sb before beginning any installation procedure. Improper grounding can cause ESD. To remove the component: 1. Power down the partner server blade (on page 21). 2. Remove the D2220sb (on page 21). 3. Remove the front panel. To replace the component, reverse the removal procedure.
4. Tilt the LED panel away from the front of the D2220sb until the retaining clips are clear of the back of the LED panel, and then remove the LED panel. To replace the component, reverse the removal procedure. System board WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure.
8. Remove the pass-through cable cover from the drive drawer. CAUTION: The pass-through cable is under tension. Hold the end of the cable firmly when removing, and guide the cable back to the coiled position in the chassis. 9. Remove the pass-through board and cable from the drive drawer. 10. Remove the capacitor cover. IMPORTANT: The capacitor cover screw is longer than the remaining system board screws.
CAUTION: To avoid damage to the cable spool guides, do not pull them outwards. 11. To remove the pass-through cable from the carrier, pull the cable spool guides toward you with both index fingers, and then push the cable spool away from you with both thumbs.
12. Remove the system board. To replace the component: 1. Install the system board. 2. Install the pass-through cable in the carrier. Be sure to route the cable under the chassis support rail. 3. Install the pass-through board and cable in the drive drawer. 4. Install the capacitor cover. 5. Install the pass-through cable cover on the drive drawer. 6. Install the FBWC module. 7. Install the FBWC capacitor pack. 8. Install the access panel. 9. Install all drives.
10. Install the storage blade. 11. Power up the partner server blade. After you replace the system board, you must re-enter the product identification and serial number in the Onboard Administrator using the command line. The Onboard Administrator CLI can be accessed locally from a laptop connected to a serial port connector on the rear of the Onboard Administrator module or remotely through a Telnet or SSH session. To enter the product information: 1.
6. Remove the pass-through cable cover from the drive drawer. CAUTION: The pass-through cable is under tension. Hold the end of the cable firmly when removing, and guide the cable back to the coiled position in the chassis. 7. Remove the pass-through board and cable from the drive drawer.
8. Remove the drive drawer. To replace the component, reverse the removal procedure. CAUTION: Be sure the pass-through board is fully installed before installing the drive drawer. Otherwise, damage may occur to the pass-through board or drive drawer. Enclosure release latch assembly WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
You do not need to remove the remaining slide assembly from the chassis or either slide assembly from the drive drawer. 8. Remove the failed enclosure release latch assembly. To replace the component, reverse the removal procedure.
Diagnostic tools HP ROM-Based Setup Utility RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration activities that can include the following: • Configuring system devices and installed options • Enabling and disabling system features • Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documen
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, boot the server blade using Intelligent Provisioning. HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server blade management. Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation.
passwords. HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy).
Troubleshooting Troubleshooting resources The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: • English (http://www.hp.com/support/ProLiant_TSG_v1_en) • French (http://www.hp.com/support/ProLiant_TSG_v1_fr) • Spanish (http://www.hp.
Component identification Front panel components Item Description 1 Product information tag 2 Hot-plug drive drawer release button 3 Hot-plug drive drawer handle 4 Storage blade release latch 5 Storage blade release button* * Removing the storage blade from the enclosure removes power from the drives.
Front panel LEDs Item Description Status 1 UID LED Blue = Identified Off = Not identified 2 Drawer open LED Off = Drawer is closed, or thermal shutdown has occurred. Flashing amber (1 per 5 seconds)* = Drawer is open. Flashing amber (2 per second)* = Drives have reached near-critical temperatures.
Fast beep (every 0.5 seconds)—Close the drive drawer immediately to avoid drive damage or data loss and storage blade shutdown. The Health status LED bar turns green when drives return to normal operating temperature. Drive LED definitions Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Maximum rate of change is 10º C/hr (50º F/hr) Storage -30°C to 60°C (-22°F to 140°F) Maximum rate of change is 20º C/hr (68º F/hr) Relative humidity** Operating 20% to 80% relative humidity (Rh), 28º C (82.4º F) maximum wet bulb temperature, non-condensing Storage 5% to 90% relative humidity (Rh), 38.7º C (101.
Acronyms and abbreviations ACU Array Configuration Utility CSR Customer Self Repair ESD electrostatic discharge FBWC flash-backed write cache HP SIM HP Systems Insight Manager iLO 4 Integrated Lights-Out 4 IML Integrated Management Log SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager UID unit identification Acronyms and abbreviations 49
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Index A access panel 26 C components 15, 19, 45 components, identification 15, 45 CSR (customer self repair) 5 D LEDs 47 LEDs, drive 47 LEDs, front panel 46, 47 M management tools 41 P part numbers 15 powering down 21 preparation procedures 20, 22 problem diagnosis 44 diagnosing problems 44 diagnostic tools 41 diagnostics utility 41 documentation 50 drive LEDs 47 drives 47 drives, determining status of 47 removal and replacement procedures 19 removing the access panel 26 removing the storage blade 21
