HP StoreOnce Enterprise Manager User Guide

A Troubleshooting
Enterprise Manager provides error messages for all errors. You can continue with other operations
as usual, unless the error prohibits the normal operations of the software.
In the case of critical errors such as a database connection failure or an inability to contact the
server, an error page appears and provides a description of the error and the option to save the
error log on the client system. You can only log into the application after the issue is resolved.
To save the error log, click the Save Error Log.
NOTE: All errors are saved to the log file on the server. The log file is located at log\
SEMS_ServiceLog. Contact HP Support for help.
Table 1 Common issues
SolutionPossible CauseSymptom
Click Force Login on the Login page. This
terminates the previous session.
Unable to log in.
• You have already logged in
and are trying to log in
again from a second
browser window.
• You have closed the browser
window abruptly while
accessing the application
and are attempting to log in
from a new browser.
• You clicked Refresh from the
browser window.
The host name is being resolved
to an IPv6 address instead of an
IPv4 address.
Unable to log in; a Flash Player
exception occurs, and the application
does not respond.
• Use the IPv4 address of the host to access
Enterprise Manager.
• Resolve the host name to an IPv4 address
instead of an IPv6 address.
The server status is not Good or
the server is disconnected.
The server is not
available—Enterprise Manager
cannot connect to a server that has
already been added to the system.
1. Check the status of the server.
2. If the server status is Good, check the
connection to the server.
136 Troubleshooting