HP 5000 Cut Sheet Printers User Manual Model D640 (Printer and Accessories)
HP 5000 D640 Cut Sheet Printer User Manual (Printer and Accessories) Hewlett-Packard Company C5620-90024 E0397
Notice Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Copyrights and Trademark Credits Adobe™, PostScript™, PostScript II and the PostScript Logo™ are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial, Times New Roman, and Monotype are registered trademarks of the Monotype Corporation. Bi-Tronics™, PCL5™, and REt™ are trademarks of Hewlett-Packard Company. Helvetica and Univers are trademarks of Linotype AG and/or its subsidiaries in the U.S. or other countries.
Caution and Warnings A Caution denotes a hazard. It calls attention to a procedure which, if done incorrectly or inattentively, could damage or destroy part or all of the product. Do not proceed beyond a Caution until the indicated conditions are fully understood and met. A WARNING denotes a hazard. It calls attention to a procedure or practice, which, if not done correctly or adhered to, could result in personal injury.
WARNING! Disconnect the printer from its power source whenever performing any maintenance or installation procedure. The printer is equipped with safety interlock switches on most of its covers. The switches disable parts of the printer when the covers are opened. These areas present the risk of electric shock, burns, and injury from mechanical hazards. Any unauthorized removal of safety covers, manipulation of safety switches, and interference with the safety system is strictly prohibited.
Preface The User Manual contains all the information needed to operate the printer. This information is directed toward printer operators who are familiar with basic printer operations and comfortable with replacing printer consumables such as the toner. We suggest you take the time to look through and familiarize yourself with the various chapters of the D640 User Manual. Chapter 1, "About Your Printer", provides an overview of the printer’s features.
Other Manuals The HP 5000 D640 Installation Manual, C5620-90015 (English version) guides you through unpacking, setup, testing, and configuration of your printer. The HP 5000 D640 Technical Reference Manual, C5620-90000, is a guide to using fonts and the PCL and PJL emulations on the D640. It also documents additional aspects of printer usage in detail. The HP 5000 D640 Service Manual, C5620-90013, is a comprehensive technical reference to all mechanical and electronic components in the printer.
Table of Contents 1 About Your Printer Standard Features of the D640 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Accessories For the D640 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Full 600 x 600 Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Rugged Construction for Long Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Consumable Replacement and Tracking . . . . . . . . .
2 Control Panel Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Getting to Know the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Control Panel Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Normal Printer Status (No Error Condition Displayed) . . . .
Clearing Paper Input Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 Clearing a Tray Pick Error Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 Clearing a Feed Path Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26 Clearing HCI Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 Clearing HCI Jam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser Kit - Replacing the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Pick Roller Kit - Replacing the Tray Pick Rollers . . . . . . . . . . . . . . . At the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Advanced Topics Maintaining Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Print Quality Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Good Quality Print Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Specific Print Quality Problems . . . . . . . . . . . . . . . .
B Host Serial and Parallel Interface Configuration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Using the Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Using the Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 C Specifications and Regulatory Information Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D Using Paper Supported Print Media Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-1 Alternate Sources of Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-1 Paper Manufacturing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-2 Sources of Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-2 Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Printer Menu Settings Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-12 Printer Menu Settings Report Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-12 The Ripple Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-16 Troubleshooting with the Ripple Test Pattern . . . . . . . . . . . . . . . . . . . . . E-16 F Warranty and Support Where To Call For Help . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Printer Figure 1-1 D640 with High Capacity Input and High Capacity Output installed Standard Features of the D640 Printer • • • • • • • • • 600 x 600 dpi resolution 40 page per minute printing (simplex) Duplex printing from A5 to Ledger size paper, plus custom sizes Prints forms, pre-punched, labels, and transparency media Standard paper input capacity of 1500 sheets (three paper trays) 16 MB of memory, expandable to 64 MB Hewlett-Packard LaserJet printer compatibility EconoMode for reducing
Accessories For the D640 Printer • Toner recycling • Virtual Font Cartridges resident on internal hard disk • Operator-replaceable consumables (toner, developer powder, drum, fuser, and paper pick rollers) • Bitronics parallel and serial interfaces with automatic switching • PCL 5e, PJL, and HP-GL/2 language support built in • IEEE 1284C support for 10 meter parallel cables • Energy Star compliance Accessories For the D640 Printer • • • • • High-Capacity Input (HCI) holds 3000 sheets High Capacity Output
Toner Recycling and Economy Mode Printing The D640 supports both toner recycling and economy printing mode for greater toner yields. Toner recycling can increase toner yield by up to 20%. In economy mode, toner usage is reduced by up to 30% with minimal impact on text print quality. High Capacity Paper Handling The D640 features a maximum standard input capacity of 1500 sheets in three 500-sheet paper trays. Maximum standard output capacity is 400 sheets.
Accessories For the D640 Printer Compatibility with LaserJet 4Si/5Si Printer The HP 5000 D640 is compatible with the HP LaserJet 4Si printer driver. However, because the D640 provides more functionality than the HP LaserJet 4Si, not all D640 features can be accessed with the 4Si printer driver. You can use third party products or additional programming to access additional D640 features. The HP 5000 D640 is also compatible with the HP LaserJet 5Si printer driver.
Getting to Know the Printer Orientation Unless otherwise noted, all instructions in this manual assume you are facing the front of the printer, with the paper trays on the bottom and the paper output on the top.
Getting to Know the Printer The D640 Printer Your printer may or may not be installed with the optional high capacity input (HCI) and high capacity output (HCO) accessories. Figure 1-2 shows the printer, the HCI, and the HCO installed together. If you want to know more about these optional accessories, refer to “High Capacity Input Accessory” on page 1-16 for the HCI, or “High Capacity Output Accessory” on page 1-17 for the HCO.
Front and Right Side of the Printer In Figure 1-3, starting at the Control Panel at the top left and reading clockwise, refer to the following points of interest. • Control Panel: Consists of function buttons and a liquid crystal display (also referred to as the LCD panel) that presents messages about printer activity. • Screen contrast control: Allows you to adjust the contrast of the display. • Ejection unit: Deposits paper to the output tray. • Standby switch: Powers the printer on and off.
Getting to Know the Printer PC card slot * .......... ...... Serial diagnostic port * Floppy disk drive Front cover LT R LT R LT R * For support use only.
Behind the Front Cover The front cover is located below the Control Panel, as shown in Figure 1-4. When you open it, you find the following: • PC card slot: Used only for support testing, and covered with a rubber protective cap. • Serial diagnostic port: Used only for testing. • Floppy disk drive: Used for updating printer functions and installing the PostScript upgrade.
Getting to Know the Printer ..... ...... ....
Behind the Front Door When you open the front door of the printer, you see the printer’s internal components, shown in Figure 1-5 and described below. • Fuser: Applies heat and pressure, which melts the toner and adheres it to the paper. • Drum unit: Contains the precharger, photoconductor drum, and cleaner. • Transfer guide: Contains the transfer unit, which moves the print image from the drum to the paper. • Fuser Locking knob: Secures the fuser in the printer chassis.
Getting to Know the Printer Install toner here Install developer here ........ ...... ..
Behind the Upper Right Cover By opening the upper right cover, you gain access to the printer’s consumables, as shown in Figure 1-6 and described below. • Toner hopper: A reservoir that holds toner. The Control Panel displays messages to indicate toner low and toner empty status. Never add toner before the printer indicates that toner is needed. • Developer unit: holds the developer mixture that prepares toner for transfer to the photoconductor drum.
Getting to Know the Printer Serial port (RS232/422) Switches used for support only Ejection unit Parallel port (IEEE 1284C) Upper left cover Paper side exit (under cover) User documentation holder Ozone filter HCO attachment points (under covers) HCI connector AC input power connector HCO connector Lower connector not used Figure 1-7 Rear and left side of the printer 1-14 About Your Printer
Rear and Left Side of the Printer The rear of the printer has the features shown in Figure 1-7 and described below. • • • • • • • • • Ozone filter: Absorbs and reduces the printer’s ozone emissions. Documentation holder: Provides a convenient location to store the printer manuals. Parallel port: Supports IEEE 1284C bidirectional host interconnections. Serial port: Supports RS232/422 host interconnections. Ejection unit: Provides access to clear paper jams in this area.
Getting to Know the Printer High Capacity Input Accessory An optional High Capacity Input (HCI) accessory (shown in Figure 1-8) is available to provide an additional input capacity of 3000 sheets. The HCI sits on rails attached to the printer and is electrically connected to the printer by a cable, and obtains its power from the printer. The HCI highlights are: • HCI release handle: When squeezed, detaches the HCI from the printer.
High Capacity Output Accessory The D640 can stack paper onto the optional High-Capacity Output (HCO) accessory (shown in Figure 1-9), which holds up to 2000 sheets. The HCO uses a standard power cord that may be plugged into any standard 120VAC or 240VAC (depending on the HCO version) wall outlet. The HCO is mechanically and electrically connected to the printer. Power is controlled by the Main Power switch and is normally left in the ON position.
Powering On the Printer Powering On the Printer 1. Locate the main power switch and standby switch as shown in Figure 1-10. ON ............ Standby switch ON OFF Main power switch Figure 1-10 Standby switch and Main power switch 2. 3. Turn on the Main power switch by pressing in at the top of the switch. Turn on the Standby switch, as shown in Figure 1-11, by holding the switch in the up position momentarily. Screen contrast control MODEL 5000 Standby switch D640 ... . .. .. . .. . .. . .. .
2 Introduction The D640 printer performs many kinds of printing tasks. Through the Control Panel menus, you can select options and features. If your print job contains commands that change the Control Panel settings, the print job commands will be effective for that job only.
Getting to Know the Control Panel Getting to Know the Control Panel LCD panel PowerSave indicator Standby switch .. . ... .. . .. . .. . .. . ON Speaker (not used) Function buttons Screen contrast control Figure 2-1 Control Panel Control Panel Features and Functions The Control Panel is one of the means to control and configure the printer. Through the Control Panel, the printer displays information about aspects of normal operation, paper jams, consumable status, and error conditions.
At any given time, you can only perform the action shown on the Control Panel for a particular button. If a button is undefined, it performs no function. • The Speaker is not currently activated. • The Liquid crystal display (LCD) panel displays printer status and operating information. Figure 2-6 shows the basic menu screen, called the Main Screen. Messages on the Main Screen: - Show information about printer status, progress of the print job, and the current paper path.
Checking Printer Status • PCL Indicates that the printer is using PCL (Printer Control Language) emulation. • Online The printer is ready to print. Abnormal Printer Status The message field (the first and second line) of the Control Panel reports the printer’s conditions, such as low toner, paper jam, or door open. In these cases, the Control Panel also describes what action is needed to remedy the situation. Serious conditions may require a service call. Error messages are listed in Appendix A.
Checking Paper Checking Paper Check the Control Panel to make sure that paper is loaded properly and to observe the progress of printing. You can: • Verify that the paper trays contain paper. • Verify that correct paper sizes are in the paper trays. • Check on paper travel through the paper path when printing. Control Panel Figure 2-5 shows the paper supply and path information. Current paper path Ready - - free JUN 18 05:32.
Function Buttons HCI HCI indicates that the HCI is installed and contains paper. Paper size can only be LTR or A4 (depending on the model of the HCI). A3 A3 indicates that A3 size paper is the specified paper size, but the missing symbol indicates that the tray is open. Table 2-1 lists all available standard paper categories and their respective sizes. Table 2-1 Standard paper sizes Category Dimensions Category Dimensions Letter 8.5 x 11 in (216 x 279 mm) A4 8.26 x 11.
Function Buttons Table 2-2 Control Panel Main Screen Function Buttons Button Function Online/Offline toggles the printer from Offline to Online. Offline Online When Online, the printer is ready to print. When Offline, the printer does not accept print requests. The printer goes Offline automatically when a paper jam or other detected problems occur. Custom settings store and recall saved configuration settings. You can store up to three different custom configuration settings.
Function Buttons Table 2-3 Control Panel Submenu Function Buttons M Press to scroll up the list of items on the submenu. N Press to scroll down the list of items on the submenu. P If an additional submenu is available, press this arrow to open the submenu. O Press to close a submenu and return to the previous menu level. Select Press to select the setting highlighted on the submenu. Figure 2-8 shows continuation arrows to indicate there are additional items on a submenu.
Custom Menu Settings Note Changes to menu settings can only be made in the Ready -- free state. If you try to make a change and see the message "menus locked", it means that the printer is processing a print job and changes cannot be made Changes to settings are not permanently saved unless you press the Save button after making all configuration changes. When you press Save, your new settings are stored in the power-on configuration.
Custom Menu Settings 3. 4. 5. 6. Use M or N to highlight the Save or Restore (Figure 2-10). Use P to obtain more settings options (Figure 2-11). Use M or N to highlight the option you want. Press Select. Restore PwrOnConfig CUSTOM2 CUSTOM3 CUSTOM4 FACTORY Online Online Select Figure 2-11 Custom restore and save menu settings This location stores settings used at power-on or from a job reset. PwrOnConfig Note: Whenever you change a configuration value, the Online button changes to Save.
Printing Menu Settings Printing Menu Settings The Printing menu provides access to configuration choices that directly affect how your documents are printed. Figure 2-12 shows some of these. Menu Control Panel If your software specifies different values than those programmed in the Control Panel, the printer uses the values supplied with the printing job.
Printing Menu Settings Duplex =OFF ON Turns double-sided printing on or off. =LONGEDGE SHORTEDGE Sets the duplex binding options. Binding LONGEDGE (book) binding is the conventional side-to-side binding used in books. SHORTEDGE (tablet) binding is the traditional top to bottom layout used with calendars. Jobseparate *Joboffset =none TRAY1 TRAY2 TRAY3 Lets you dedicate an input tray to be used for job separation sheets. "none" indicates that the job separation feature is not enabled.
Lpi Error-Report 0.01 (minimum) = 6.00 100.00 (maximum) Sets the number of lines per inch to print. =none ERRORS WARNINGS The printer is capable of printing errors found while processing a job. This works for PCL or PS jobs and is typically used to help troubleshoot a file which does not print correctly. The options are: none - turns error reporting off. ERRORS - prints all fatal errors that prevent the job from printing correctly. WARNINGS - prints all fatal and nonfatal errors.
Configuration Menu Settings Configuration Menu Settings The Configuration menu (Figure 2-13) provides access to choices that affect general printer operation. Figure 2-14 shows an example of Configuration menu selections.
Configuration Menu Settings In the table below, * indicates that a setting is present only if required option is installed (HCI, HCO, PostScript). The equals sign (=) indicates the factory default value. Newline CR + LF CR LF CR or LF Traylock.tray 1, 2, 3, and HCI tray1 UNLOCKED LOCKED tray2 UNLOCKED LOCKED tray3 UNLOCKED LOCKED *hci UNLOCKED LOCKED = = = Sets the method of newline interpretation. Some files may contain carriage returns without line feeds, or line feeds without carriage returns.
Configuration Menu Settings This setting allows you to incrementally adjust the top position of the image on paper in units, an incremental adjustment. The factory default unit scale is 1/720", but you can reset the unit size with the unit setting (see “Unit” on page 2-17). A typical situation is alignment of text to a pre-printed form. You can adjust within a range of 1 inch positive and 1 inch negative, in 1/720" increments, as listed below. -720(min) =0 720(max) Imageshift.
Configuration Menu Settings customsize.height inch This setting specifies the width dimensions of custom paper. The table below lists the minimum and maximum custom paper height in units, an incremental adjustment. The factory default unit scale is 1/720", but you can reset the unit size with the unit setting (see “Unit” on page 2-17). milli meter Unit Size Setting 1/100" 1/200" 1/300" 1/600" 1/720" MM Minimum 7.17 182 716 1432 2148 4296 5155 182 Maximum 17.0 431.
Configuration Menu Settings Economode Ready - - free JUN 18 05:32.23 PCL 600dpi LTR LTR LTR Offline Online Offline Custom Menu Test e PapSize Figure 2-15 Economode Powersave off 15 MIN 30 MIN =1 HR 2 HRS 3 HRS This setting specifies the amount of time after the last print job before the printer enters PowerSave. When the printer enters PowerSave, it switches off the Control Panel backlight and lights the green PowerSave indicator.
PCL Menu Settings PCL Menu Settings The PCL menu (Figure 2-16) lets you set the printer’s default font and symbol set. You can also use the PCL menu to configure up to two active font cartridges. The selections are shown in Figure 2-17. Menu Control Panel When you see pointers on the screen pointing up or down, that indicates there are additional selections available by using M or N to access them.
PCL Menu Settings Font Symbolset Sets the default character font. Sets the default symbol set (character set) of the font specified in the font setting. A symbol set is a collection of letters, numbers, and symbols designed for specific applications such as scientific equations and international language. Pitch Sets the default pitch size for the fixed-pitched font. Pitch is the number of characters that can be printed in one horizontal inch.
Comms Menu Settings Comms Menu Settings The Comms menu (Figure 2-18) contains options for configuring the printer’s parallel and serial interface ports. The selections are shown in Figure 2-19. Menu Control Panel When you see pointers on the screen pointing up or down, that indicates there are additional selections available by using M or N to access them.
Comms Menu Settings Timeout Databuffer none =15 300 (max) Sets the time limit (in seconds) that the printer waits before ending an incomplete job or switching data ports (serial or parallel). When set to none, the printer waits for you to manually intervene. 1 (min) =32 1000(max) (in Kb) Sets the size of printer memory allocated for incoming data. Increasing the data buffer size helps the host transfer data more quickly, but the printer has less memory to store pages for printing.
Comms Menu Settings Serial Interface Configuration Example The following is an example of how to configure the serial interface. On Comms menu, use N to highlight Serial. At Serial, use P to display selections. Use P to display baud rates. Use N to scroll to display selections (19200 selected). Continue selecting the following parameters: • Select stopbits and set the number of stopbits. • Select parity and set the parity check condition.
Maintenance Menu Settings Maintenance Menu Settings The Maintenance Menu (Figure 2-21) contains options that help you maintain the D640 for optimum print quality. The selections are shown in Figure 2-22. When you see pointers on the screen pointing up or down, that indicates there are additional selections available by using M or N to access them.
Maintenance Menu Settings The Replace selection initiates the replacement procedure for the consumable items you are removing and replacing. Follow the instructions in “Overview of Consumable Supplies” on page 4-1 for replacing consumables. Replace Density Sets the alignment correction values. See “Using Virtual Font Cartridges” on page 6-26 for the paper path alignment procedure.
PapSize Menu Settings PapSize Menu Settings PapSize provides access to configure the paper size in the input trays and the HCI. When you see pointers on the screen pointing up or down, that indicates there are additional selections available by using M or N to access them. In the table below, * indicates that a setting is present only if required option is installed (HCI, HCO, PostScript). The equals sign (=) indicates the factory default value. Ready - - free JUN 18 05:32.
PapSize Menu Settings Tray1size Tray2size Tray3size *HCIsize =LETTER LEGAL LEDGER EXECUTIVE A4 A5 A3 JISB4 JISB5 CUSTOM Sets the paper size for tray1, tray2, tray3 and the HCI (if installed). The HCIsize setting only indicates letter or A4 as these are the only sizes supported by the HCI. Control Panel 2-27 Control Panel Note The printer does not automatically sense the size of the paper installed in the trays. You must set the size into the menu settings.
Test Menu Settings Test Menu Settings The Test menu provides access to various print reports and file operations. Use the Test functions to print out Setup, Maintenance, and Configuration reports, and also to access files on the D640’s floppy drive and internal hard disk. The Test functions are shown in Figure 2-25 and Figure 2-26. “Printing Reports” on page E-1 provides the procedure for printing out the Setups, Maintenance, Fonts, Table, Menus, and Testprint reports. Ready - - free JUN 18 05:32.
Test Menu Settings Report Contents • SETUPS Report Printing Menu lists the current print job requirements. • Configuration Menu lists the printer’s image processing requirements. • PCL Menu lists font characteristics. • Comms Menu lists printer interface communication requirements. • Maintenance Menu lists printer alignment characteristics that affect images. • PapSize Menu lists current paper sizes in each tray.
3 Printer Tasks Introduction This chapter guides you through common tasks associated with frequent use of the printer.
Removing and Installing the Paper Trays Removing and Installing the Paper Trays 1. Pull out the standard tray as shown in Figure 3-1. Tray LTR Figure 3-1 2. 3. Pulling out Standard Tray Install the standard tray by sliding it back in. Pull out the custom tray as shown in Figure 3-3. Angle the tray up slightly until it disengages the tray guides on either side of the printer, then remove the tray as if it were a standard tray.
Adjusting Standard Tray Paper Guides 4. Install the custom tray as shown in Figure 3-3. Angle the tray down slightly until it engages the tray guides on either side of the printer, then push the tray in as if it were a standard tray. LTR LTR Installing Custom Tray Adjusting Standard Tray Paper Guides The printer’s standard tray accepts all the standard paper formats listed in and illustrated in Figure 3-4.
Adjusting Standard Tray Paper Guides 7.16 5.84 8.26 10.11 10.5 11 11.7 14 14.32 16.53 17 Figure 3-4 3-4 (149 x 210mm) (182 x 257mm) (184 x 267mm) — 7.25 x 10.5 in. (216 x 280mm) — 8.5 x 11 in. 8.26 7.25 10.11 8.5 11.69 11 A5 JISB5 Executive Letter (210 x 297mm) A4 (216 x 356mm) — 8.5 x 14 in. (257 x 364mm) Legal JISB4 A3 (297 x 420mm) 280 x 432mm) — 11 x 17 in.
Adjusting Standard Tray Paper Guides 1. Each paper guide has a blue locking thumbwheel, as shown in Figure 3-5. Guides (3) Locking devices LTR 2. Paper guides Turn the blue locking thumbwheels on each paper guide counterclockwise to the OPEN position (Figure 3-6). O SE CL LTR LGR LT R O PEN Figure 3-6 Locking device Lift paper guides out of their current locations and place them in the new paper size locations.
Adjusting Standard Tray Paper Guides O SE CL O PEN LTR LGR LT R B4 LGL B5 Figure 3-7 3. 4. Paper guide size selection Adjust both paper guides for the same paper size. Turn the blue locking thumbwheels on each paper guide clockwise to the CLOSE position to secure it. (Figure 3-8).
Setting Standard Paper Sizes Setting Standard Paper Sizes Use the PapSize setting to configure the printer for the size of paper installed in each paper source. Note The D640 does not detect paper size. You must visually check each drawer to verify that it contains the correct paper. 1. At the Main Screen, press PapSize. Figure 3-9 appears. PapSize tray1size tray2size tray3size =LETTER =LETTER =LETTER Online Figure 3-9 2. 3. 4.
Adjusting Custom Tray Paper Guides 5. Use M or N to move to the correct paper size (Figure 3-11). tray1size A3 JISB4 JISB5 CUSTOM Online Select Figure 3-11 Paper size selection continuation 6. Press Select to choose the desired size and then press Online to save your choice and return to a Ready -- Free state. Adjusting Custom Tray Paper Guides Note The D640 printer does not support printing on envelopes. Do not use the custom paper tray to feed envelopes or paper jams will result.
Adjusting Custom Tray Paper Guides 1. Adjust the guides to the size of your paper. Figure 3-12 shows the adjustment guide travel directions. Thumbscrews to adjust left guide (finger tighten) Printer Tasks Squeeze lever to release front and rear guides Figure 3-12 Custom Paper Tray guide adjustments 2. 3. Load the paper in the tray as described in “Loading Paper Into Trays and HCI” on page 3-16. Do not stack the paper above the "paper full" mark, as this may cause paper jams or skewed print.
Setting Custom Paper Sizes Setting Custom Paper Sizes The custom paper tray can accommodate a wide range of paper sizes, using continuously adjustable paper guides. The custom paper tray can accommodate paper stock as small as 4.75 x 7.2 inches (120 x 182 mm) or as large as 11.7 x 17 inches (297 x 431.8 mm). You can install one or more custom trays in the printer, but they must all be set to the same size. There are two tasks in setting up custom paper sizes in the custom tray: • Define the custom tray.
Configuring Custom Tray Menu Settings 3. Press P to get a list of paper sizes for this tray, as shown in Figure 3-15. Contination arrows tray1size = Online Online LETTER LEGAL LEDGER EXECUTIVE A4 A5 Select Figure 3-15 Paper size selections Press N to move to CUSTOM. Press Select to define this CUSTOM paper size selection (Figure 3-16). tray1size Printer Tasks 4. 5. A3 JISB4 JISB5 CUSTOM Online Online Select Figure 3-16 Paper size (continuation of selections) 6.
Configuring Custom Tray Menu Settings 3. 4. 5. 6. The printer has many printer unit options. (A unit is simply a measure of size used to give you fine control over image placement on the page.) For most jobs sized in inches, use 1/100" as the unit size. Multiply your paper height (length) by the number of units per inch (in our example, 100 x 8 = 800). If you use a unit size of 1/200", the number would be 1600; if the unit size was 1/720", the number would be 5760, and so on.
Configuring Custom Tray Menu Settings 10. Press M or N to select your unit size selections (Figure 3-19). Configuration.units Online 1/100" 1/200" 1/300" 1/600" = 1/720" MM Online Select Figure 3-19 Unit size selections 11. In our example, 1/100" is highlighted (Figure 3-20). Online 1/100" 1/200" 1/300" 1/600" 1/720" MM Online Printer Tasks Configuration.units Select Figure 3-20 Highlighting 1/100" 12. Press Select. Figure 3-20 is displayed. 13. Press M to highlight customsize (Figure 3-21).
Configuring Custom Tray Menu Settings 14. Press P to highlight width. Configuration.customsize width = 8416 height = 12240 Online Online Figure 3-22 Customsize width and height selections 15. Press M or N until your number is highlighted (our example is 500, as shown in Figure 3-23). Configuration.customsize width Online Online Figure 3-23 Width selection for custom paper size 16. Press Select. 17. Press N to highlight height.
Configuring Custom Tray Menu Settings 18. Press M or N until your number is highlighted (our example is 800, as shown in Figure 3-24). Configuration.customsize Online height = 800 801 802 803 804 805 Save Select Figure 3-24 Height selection for Custom Paper Tray Printer Tasks 19. Press Select. 20. Press Save.
Loading Paper Into Trays and HCI Loading Paper Into Trays and HCI This section explains the proper paper loading process, which depends on the type of paper used and the print job requirements. Follow these basic guidelines to select and use paper and other media (transparencies, labels, etc.) for the D640: • Use only paper labeled specifically for non-impact or laser printing, xerographic copying, or duplicating.
Loading Paper Into Trays and HCI Table 3-2 Paper orientation in trays and HCI Input Tray HCI Short edge leading Long edge leading TOF TOF Single-sided printing to output tray or Double-sided printing to HCO Face down Face up Face down TOF TOF = Top Of Form TOF TOF Face up Face up Face down TOF Tip Use the arrow on the paper package as a guideline for loading paper. For the HCI, load paper so that the arrow on the package is pointing upward.
Locking Paper Trays Locking Paper Trays All paper sources with the same size of media are automatically linked together. This means that the printer will automatically switch to the next tray when the current tray runs out of paper. This could cause problems when all of the paper trays are set to the same size of paper, but contain different types of paper, such as plain paper and letterhead.
Locking Paper Trays 4. Press N to move to traylock (Figure 3-26). Configuration = Online Online newline = CR + LF traylock sizes = CONFIRM imageshift customsize units = 1/720" Figure 3-27 traylock Press P to select traylock. Press M or N to move to the tray to lock (Figure 3-28). Configuration.traylock tray1 tray2 tray3 Printer Tasks 5. 6. =UNLOCKED =UNLOCKED =UNLOCKED Online Online Figure 3-28 Configuration.
Locking Paper Trays 7. For example, if you want to lock tray1, press P to select tray1. (See the screen in Figure 3-29.) Configuration.traylock.tray1 = tray1 = UNLOCKED LOCKED Online Online Select Figure 3-29 Configuration.traylock.tray1 8. 9. Press N to move to locked. Press Select. You return to the Configuration.traylock screen with tray1 locked (Figure 3-30). Configuration.traylock tray1= LOCKED tray2 = UNLOCKED tray3 = UNLOCKED Online Save Figure 3-30 Tray 1 locked 10.
Stopping or Interrupting Print Jobs Stopping or Interrupting Print Jobs The printer works in three basic states: processing incoming data, imaging the data, and printing the data. When the printer is in one of these states, the Main Screen changes to reflect the new state, as shown in Figure 3-31, and the Test button changes to the End button. Ready - - printing JUN 18 05:32.
Clearing a Paper Jam The choices available are: PAUSE Temporarily stops the job. Use this to pause the printer, such as when adding or removing paper or adding toner. ENDDOC Any incomplete or partial pages are printed (like a form feed or page eject). The job ends normally and the printer is ready for another job. This is typically used when the print job has no end-of-job command, and the Control Panel displays Ready -- wait for a long time.
Clearing a Paper Jam Table 3-3 Paper jams and remedies Paper Jam Messages Refer to page Remedy Paper Input Jams TRAY1 Pick error Remove tray (1, 2, or 3), remove paper jam from paper entry TRAY2 Pick error area and/or within tray. TRAY3 Pick error 3-24 Feed jam 1 Open the front door, lower transfer assembly, rotate knob 1 3-26 counterclockwise and knob 2 clockwise to free paper, remove jammed paper. Feed jam 2 Open the side door, remove jammed paper.
Clearing Paper Input Jams Clearing Paper Input Jams Clearing a Tray Pick Error Jam When the printer tries to load a sheet of paper from one the paper trays and encounters a picking problem, the Control Panel shows a blinking section at the output of the problem tray as shown in Figure 3-33. **** Pick error Remove paper & Press Clear PCL 600dpi LTR LTR LTR Offline Offline Clear Menu End **** TRAY1 TRAY2 TRAY3 Figure 3-33 Pick error jam indication To clear the tray pick error: 1.
Clearing Paper Input Jams 2. 3. Examine the right side of the tray area, particularly the extreme upper right, where the paper leaves the tray and is pulled into the paper path. There may be one or more pieces of paper jammed in it. If there is no obvious jam, reach up into the upper right corner of the tray, feel for paper stuck there, and remove any jammed paper. Pull gently, as the paper could tear. Refer to Figure 3-35.
Clearing Paper Input Jams Clearing a Feed Path Paper Jam The feed path paper jam paper path is the path between the paper feed unit (pulls paper from the trays or HCI) and the drum unit. A jam in this area will display feed path jam 1, jam 2 or jam 4 depending on where the jam physically occurs. Figure 3-36 shows the location of the Feed path paper jam indication on the Control Panel. .............
Clearing Paper Input Jams Paper LTR LTR Printer Tasks LTR Lower right door Figure 3-37 Removing paper from side door opening LTR LTR LTR Figure 3-38 Unlatching the HCI Printer Tasks 3-27
Clearing Paper Input Jams 3. 4. 5. If there is no paper there, close the door and if applicable, push the HCI inward to relatch it. Open the front door. Note that the inside of the front door has a set of labels showing various paper jam remedy procedures. Use these as a guide to clearing paper jams. Refer to Figure 3-39. Pull out gently on Handle 3 to unlatch and release the Transfer Guide. Gently lower the Transfer Guide and let it rest on the bottom of the printer’s interior.
Clearing Paper Input Jams If you can see the paper jam, reach up and remove it, as shown in Figure 3-40. Figure 3-40 Paper removed from under Drum Unit 7. 8. If the paper is not visible, reach into the area indicated in Figure 3-40 and feel for it. Turn knob 1 counterclockwise and knob 2 clockwise to move paper into position for removal, as shown in Figure 3-41. Printer Tasks 3-29 Printer Tasks 6.
Clearing Paper Input Jams Knob 2 Knob 1 Figure 3-41 Turning Knobs 1 and 2 9. If paper is visible, reach in and remove it. If it is not visible, you may need to reach in and search by hand. Caution Remove any jewelry on your hand or wrist before reaching into the printer. Be careful not to scratch the drum as you feel for the paper.
Clearing Paper Input Jams Figure 3-42 Replacing Transfer Assembly 11. If no other paper jam indications appear on the Control Panel, you are ready to resume printing. If the Control Panel still shows a jam, search the area again, or the area indicated on the Control Panel. Printer Tasks 3-31 Printer Tasks 10. Raise the Transfer Guide until it latches into position, as shown in Figure 3-42, and close the door.
Clearing Paper Input Jams Clearing HCI Jams When the printer tries to obtain a sheet of paper from the HCI and the paper fails to load properly, this is an HCI paper jam. This is indicated on the Control Panel by the blinking paper path shown in Figure 3-43. • HCI jam 1(pick error), a jam where the paper did not leave the HCI correctly. • HCI jam 2 (jam), a jam where the paper did not enter the printer correctly. • HCI jam 3 (jam), a jam where the paper is between the printer and the HCI.
Clearing Paper Input Jams 2. Inspect the top of the HCI paper stack for jammed paper and remove any sheets that are stuck in the paper ejection area or which look crumpled or otherwise defective, as shown in Figure 3-45. LTR LTR LTR 3. Close the HCI door as shown in Figure 3-46. The paper rises up to the operating position automatically. LTR LTR LTR Figure 3-46 Closing the HCI door 4. Press Clear. If there is no paper jam indication, you are ready to resume printing.
Clearing Paper Input Jams Clearing HCI Jam 2 If the Control Panel shows an HCI jam 2, there may be paper jammed between the HCI and the printer. Squeeze the HCI top handle to release the HCI from the printer and then pull it away as shown in Figure 3-47. LTR LTR LTR Figure 3-47 Releasing the HCI from the printer 5.
Clearing Paper Path Jams 6. 7. Push the HCI towards the printer until it latches and check the Control Panel. Press Clear. If there is no paper jam indication, you are ready to resume printing. If the Control Panel still shows a jam, search the area again, or the area indicated on the Control Panel.
Clearing Paper Path Jams Clearing a Fuser Unit Jam The fuser unit jam is located after the drum. 1. Open the front door and lower the Transfer Assembly, as shown in Figure 3-50. Lever 4 Figure 3-50 Lowering Transfer Assembly 2. 3. Turn Lever 4 fully clockwise (straight down) until stopped to relieve tension on the paper, as shown in Figure 3-50. Look for a sheet or sheets of jammed paper on the right side of the fuser unit.
Clearing Paper Path Jams Thumb on decurler lever 4. After you have removed the paper, raise the Transfer Guide, return Lever 4 to the horizontal (closed) position (as shown in Figure 3-52), and close the door. Figure 3-52 Closing Lever 4 and securing the Transfer Assembly 5. If no other paper jam indications appear on the Control Panel, you are ready to resume printing. If the Control Panel still shows a jam, search the area again, or the area indicated on the Control Panel.
Clearing Paper Path Jams Clearing a Duplex Unit Jam The duplex unit jam is indicated on the Control Panel as shown in Figure 3-53. Blinking 600dpi Duplex path jam 2 Remove paper & Press Clear PCL Offline Clear LTR LTR LTR Menu End Figure 3-53 Duplex Unit Paper Jam 1. 2. Open the door and locate lever 6 as shown in Figure 3-54. Lift lever 6 and turn the duplex roller knob to move any paper into view.
Clearing Paper Path Jams Remove paper as shown in Figure 3-55 and close the door. Figure 3-55 Removing paper jam from duplex path 4. Press Clear. If no other paper jam indications appear on the Control Panel, you are ready to resume printing. If the Control Panel still shows a jam, search the area again, or the area indicated on the Control Panel. Printer Tasks 3-39 Printer Tasks 3.
Clearing Paper Path Jams Clearing a Reversing Unit Area Jam The reversing unit area paper path jam is located to the left of the duplex unit. 1. Open the front door and turn Lever 4 fully clockwise, shown in Figure 3-56. This removes pressure on paper leaving the fuser unit area. Lever 4 Figure 3-56 Opening Lever 4 2. Locate Lever 5 and push it downward and away from the fuser unit area, as shown in Figure 3-57.
Clearing Paper Path Jams Decurler roller knob Figure 3-57 Freeing paper in Reversing Unit jam 3. 4. If paper is not visible, turn decurler roller knob counterclockwise to move any paper into view, or reach up into this area carefully. Remove jammed paper, as shown in Figure 3-58.
Clearing Paper Path Jams 5. Turn Lever 4 fully counterclockwise back into the closed position, as shown in Figure 3-59, and close the door. Figure 3-59 Closing Lever 4 6. If no other paper jam indications appear on the Control Panel, you are ready to resume printing. If the Control Panel still shows a jam, search the area again, or the area indicated on the Control Panel.
Clearing Paper Output Jams Clearing Paper Output Jams Once the printed page is made, it is delivered to you outside of the machine. There are several places in the ejection paper path where jams can occur. They are in the ejection unit and the HCO. Clearing an Ejection Unit Jam Figure 3-60 shows the ejection unit jam indication on the Control Panel.
Clearing Paper Output Jams 2. Remove any jammed paper in the ejection unit cover area (Figure 3-62) and close the cover. Figure 3-62 Removing jammed paper from Ejection Cover area 3. If no other paper jam indications appear on the Control Panel, you are ready to resume printing. If the Control Panel still shows a jam, search the area again, or the area indicated on the Control Panel.
Clearing Paper Output Jams Clearing an HCO Jam Jams can occur at the input to the HCO. Figure 3-63 shows the HCO jam error indication on the Control Panel. HCO jam 1 PCL Cen LTR LTR LTR Offline Offline Offline Blinking 600dpi Menu End 1. Open the front door and remove any jammed paper in the reversing area, as shown in Figure 3-58.
Clearing Paper Output Jams 2. Open the HCO door. Locate and turn knob 1 counterclockwise to move paper from the input area to the lower section as shown in Figure 3-65. HCO Knob 1 Figure 3-65 HCO Knob 1 Paper Input Roller 3. Pull lever 2 back (Figure 3-66) and remove any paper.
Clearing Paper Output Jams 4. If jammed paper is not visible, lift lever 1 to see if there is paper jammed there. Rotate knob 1 counterclockwise to move any paper into view. Remove any paper found as shown in Figure 3-67. Figure 3-67 Clearing HCO upper section paper jam using Lever 1 5. 6. Close the HCO door. If jammed paper is not visible, there may be paper jammed between the HCO and the printer. You’ll need to separate the HCO from the printer and check for jams.
Clearing Paper Output Jams Separating the HCO and Printer To separate the HCO from the printer: 1. The printer physically connects to the HCO with a connecting pin, which fits into the corresponding positioning hole on the HCO. See Figure 3-68. Connecting Pin Positioning Hole Bracket B Bracket A Figure 3-68 Separating HCO and printer 2. Figure 3-69 shows detailed look at the connecting pin and the positioning hole.
Handling Error Messages and Troubleshooting 3. 4. 5. 6. 7. Unscrew bracket A, which connects the HCO to the printer. Push the HCO to the left to disengage the connecting pin from the positioning hole. Pull the HCO away from the printer. It is still connected by a cable, but you should only need to move it far enough to see if there is paper jammed in the interval between the machines. If you find paper there, remove it.
Handling Error Messages and Troubleshooting Error Reporting/Action Response Refer to “Error Messages” on page A-7, for how to interpret error messages. In the unlikely event that the printer has a major error, follow these steps: 1. 2. 3. 4. 5. The printer may self-diagnose the problem and possibly display the message as shown in Figure 3-71. Write down the error code and message that appears on the Control Panel.
4 Ordering and Replacing Consumables Introduction This chapter provides user maintenance procedures to maintain the printer’s consumables.
Ordering D640 Printer Consumables Ordering D640 Printer Consumables You can order consumables directly from Hewlett-Packard by calling 1-800-538-8787 in the United States and Canada. Customers outside the United States and Canada should contact their local Hewlett-Packard sales office. Please plan for a two to five day delivery in the United States, possibly longer outside the United States.
Ordering D640 Printer Consumables Table 4-1 Item Toner Kit Developer Kit Drum Kit Consumables, product part numbers, and replacement cycles Product Number C5626A C5632A C5629A Contents Qty Replacement Cycle (Estimated) Shelf Life 18 months Toner bottles 8 each Up to 180,000 page sides Collector bottles 8 each Note: Cleaning rollers 4 each Developer bottles 2 each Ozone filter 1 each Photoconductor drum 1 each Transfer unit 1 each Cleaning wipes 1 pkg Yield based on 4% toner covera
Replacing Toner Replacing Toner The toner comes in a kit that contains bottles of toner, empty toner collector bottles, and fuser cleaning rollers. The toner collector bottle is replaced with every bottle of toner. The fuser cleaning roller is replaced after every two bottles of toner. Note Replace the cleaning roller every other toner replacement. Caution Only add toner when the printer displays a toner low or toner empty message. Never try to add toner before the printer requires it.
Replacing Toner When the printer is in a toner low or toner empty condition, opening the upper right cover displays the following text on the Control Panel: Toner Replacement Add new toner and replace toner collector then close right cover 3. 4. 5. Locate the toner kit. Remove a toner bottle. Open the toner fill flap (front flap), as shown in Figure 4-2. Toner fill flap Figure 4-2 7. Check the top of the toner bottle to make sure it is closed.
Replacing Toner Empty toner bottle Toner bottle Handle Guide pin Figure 4-3 Filling the toner and removing the Toner Bottle Note It will take about 30 seconds for the toner to empty into the toner hopper. Because the toner bottle is translucent, you should be able to see the toner empty out of the bottle. 8. 9. When empty, turn the toner bottle counterclockwise 180° and remove, as shown in Figure 4-3. Close the toner fill flap, as shown in Figure 4-4.
Replacing Toner Replacing the Toner Collector Bottle If you have toner recycling turned on, you can skip this step. For information about toner recycling, refer to “Managing Consumables” on page 6-6. When you replace the toner, remove the old toner collector bottle and replace it with a new, empty one. Refer to Figure 4-5 for an illustration of the toner collector bottle location.
Replacing Toner Cleaning roller LTR Figure 4-6 3. Removing the Cleaning Roller Insert the new cleaning roller until it clicks into place, as shown in Figure 4-7.
Replacing Developer 4. 5. Close the front door. Press Done to return the printer Online. Replacing Developer Change the developer when it has either reached end-of-life, or diagnostic procedures have identified it as a source of problems. When the developer has reached end-of-life, the Control Panel will display: Developer at end of life replace developer The printer does not stop, but it continues to display the message until you replace the developer.
Replacing Developer 2. Use N to highlight Maintenance, as shown in Figure 4-9. Menu Printing Configuration PCL Comms Maintenance Online Online Figure 4-9 3. Maintenance Use P to display Maintenance selections as shown in Figure 4-10. Maintenance Online replace alignment density = 10 testpages = 30 monitor = OFF date-time Online Figure 4-10 Maintenance selections 4. Use P to display replace selections, as shown in Figure 4-11. Developer is shown selected. Maintenance.
Replacing Developer 5. Press Select to display Developer instructions, as shown in Figure 4-12. Developer Replacement Prepare new developer and press Start to discharge old developer Start LTR LTR LTR Exit Figure 4-12 Discharge Developer 6. 7. Press Start, as shown in Figure 4-12. The old developer is cycled into the empty developer bottle. The process takes about 45 seconds. Do not open any covers or cycle power during this period. Follow the instructions on the Control Panel.
Replacing Developer 8. After 45 seconds, you see the display shown in Figure 4-14. Blinking Developer discharge completed Prepare new developer bottle Open upper right cover Press Done Online Done Figure 4-14 Developer discharge complete 9. Press Done. Adding New Developer 1. Open the upper right cover and locate the developer bottle as shown in Figure 4-15. .......... ......
Replacing Developer 2. Remove the developer collector bottle, as shown in Figure 4-16. Figure 4-16 Removing Developer Collector Bottle 3. 4. 5. Move the bottle cap from the storage position onto the collection hole to close the bottle, as shown in Figure 4-16. Discard the developer collector bottle. The developer collector bottle is made of recyclable materials; dispose of it in accordance with local regulations.
Replacing Developer 7. Open the developer fill flap, as shown in Figure 4-17. Developer fill flap Figure 4-17 Opening the Developer Fill Flap Caution 8. Never reinstall used developer. Doing so may result in poor print quality. Line up the guide pins on the new developer bottle with the guide pin openings on the developer fill. Insert and turn the developer bottle clockwise 180° to start filling, as shown in Figure 4-18.
Replacing Developer 9. Gently tap the developer bottle to dislodge any remaining developer, as shown in Figure 4-18. 10. Turn the developer bottle counterclockwise 180° and remove, as shown in Figure 4-19. Empty developer bottle Figure 4-19 Removing the Developer Bottle and closing the Fill Flap 11. Close the developer fill flap, as shown in Figure 4-19. 12. Press Done.
Replacing Developer Installing Developer Collector Bottle 1. 2. Remove small cap on the side of the developer collector bottle. Turn cap around and place in the storage location, as shown in Figure 4-20. Empty bottle Figure 4-20 Installing Developer Purge Bottle 3. Insert developer collector bottle into storage position. Note The developer collector bottle will not fit if you forget to move the small cap to its storage location. 4. 5. Close upper-right cover. Press Done on the Control panel.
Replacing Developer Replacing the Ozone Filter Replace the ozone filter after every other developer replacement. 1. 2. Locate the ozone filter packaged in the Developer Kit. Remove the used filter from the filter holder and install the new one, as shown in Figure 4-21. Handle Handle Ozone filter Ozone filter holder Figure 4-21 Replacing the Ozone Filter Discard the used filter. The filter is not made of recyclable materials; dispose of it in accordance with local regulations. Consumables 3.
Drum Kit - Replacing Drum and Transfer Assembly Drum Kit - Replacing Drum and Transfer Assembly The drum and transfer charger are always replaced together. The drum is replaced when the Control Panel indicates: Drum at end life Replace drum Caution The drum surface is easily damaged. Avoid contact with the drum surface and don’t expose the drum to light for extended periods of time. Scratches will appear as dark lines or marks on the printed page. A scratched drum should be replaced.
Drum Kit - Replacing Drum and Transfer Assembly Removing the Transfer Assembly 1. 2. Open the front door, if it is not already open. While pulling Handle 3, carefully lower the transfer guide as shown in Figure 4-23.
Drum Kit - Replacing Drum and Transfer Assembly 3. Push in and pull up on the transfer assembly to free it from the guide assembly as shown in Figure 4-24. Lift the transfer assembly out of the guide assembly. Caution As you handle the transfer assembly, take care not to touch or damage the transfer wire. Transfer assembly guide Transfer assembly Transfer assembly guide Pin Transfer assembly Wire Figure 4-24 Removing the Transfer Assembly 4. Discard the transfer unit.
Drum Kit - Replacing Drum and Transfer Assembly Removing the Drum 1. Turn drum locking knob counterclockwise two or three turns to unlock the drum, as shown in Figure 4-25.
Drum Kit - Replacing Drum and Transfer Assembly 2. 3. Rotate Lever b1 clockwise, as shown in Figure 4-26. Use the drum handles on the top and front to pull it out, as shown in Figure 4-26. Guide rails Top handle Lever b1 Front handle Figure 4-26 Removing the Drum 4. Discard the used drum. The drum is an aluminum cylinder coated with non-hazardous organic material. Dispose of it according to local ordinances.
Drum Kit - Replacing Drum and Transfer Assembly Unpacking the New Drum 1. Open the vacuum sealed bag containing the drum and remove it, as shown in Figure 4-27. Drum Figure 4-27 Unpacking Drum and removing the Protective Cover 2. Hold the drum by the top handle, set it on a solid surface, and carefully remove the protective cover, as shown in Figure 4-27. Consumables Caution Do not touch the surface of the drum.
Drum Kit - Replacing Drum and Transfer Assembly Installing the Drum 1. Make sure Lever b1 is in the OPEN position. Use the drum handles on the top and front to insert the drum along the guide rails until it stops, as shown in Figure 4-28. Push forward gently until the drum meets the positioning pins.
Drum Kit - Replacing Drum and Transfer Assembly 2. Gently push the drum onto the positioning pins (Figure 4-29). (2) Drum Alignment Pins Figure 4-29 Drum Alignment Pin locations Consumables Note Make sure the alignment pins on the printer line up with the alignment-pin holes on the drum.
Drum Kit - Replacing Drum and Transfer Assembly 3. Maintain pressure on the drum and finger-tighten the drum locking knob clockwise to engage the frame and secure the drum as shown in Figure 4-30. Drum locking knob LTR Figure 4-30 Securing the Drum 4. Rotate Lever b1 counterclockwise to lock the drum in place.
Drum Kit - Replacing Drum and Transfer Assembly Installing the New Transfer Assembly 1. Remove the transfer assembly from its packaging. Caution As you handle the transfer assembly, take care not to touch or damage the transfer wire. 2. Using the alignment pin located on the end of the transfer assembly, insert the alignment pin of the transfer assembly into the left rail of the transfer assembly guide and push in to the end of the guide as shown in Figure 4-31.
Drum Kit - Replacing Drum and Transfer Assembly 3. Secure the transfer assembly guide by lifting Handle 3 until it snaps into place as shown in Figure 4-32. Handle 3 Transfer assembly guide Figure 4-32 Securing the Transfer Assembly 4. 5. Close the front door. Use the drum kit packing materials to repack for disposal.
Fuser Kit - Replacing the Fuser Fuser Kit - Replacing the Fuser The fuser is replaced when the Control Panel indicates: Fuser At End Life Replace Fuser This section provides maintenance procedures for removing the old fuser and installing the new one. Note 1. 2. 3. 4. 5. 6. This procedure is applicable to both 120-127 VAC and 200-240 VAC fusers. Press the Menu button on Main Screen. Press N to highlight Maintenance. Press P to display Maintenance selections.
Fuser Kit - Replacing the Fuser Removing the Fuser To remove the fuser: 1. 2. Open the front door. Turn the fuser locking knob counterclockwise several times to release the fuser, as shown in Figure 4-34. Fuser locking knob LTR Figure 4-34 Releasing the Fuser Locking Knob WARNING! 3. The fuser may be hot. Avoid touching the fuser surfaces labeled as hot. Pull the fuser out, supporting it with your hand, as shown in Figure 4-35.
Fuser Kit - Replacing the Fuser Installing the Fuser 1. 2. Locate and remove the new fuser from its packaging. Place the fuser’s leading edge into the guides, then push the fuser into the printer until it stops, as shown in Figure 4-36.
Fuser Kit - Replacing the Fuser 3. Maintain pressure on the fuser and finger-tighten the fuser locking knob clockwise to engage the frame and secure the fuser into position as shown in Figure 4-37. If the fuser does not seat properly, do not force it. Instead, refer to Figure 4-37 while following the next two steps: a) Hold the fuser up against the printer using light pressure.
Printer Pick Roller Kit - Replacing the Tray Pick Rollers Printer Pick Roller Kit - Replacing the Tray Pick Rollers Replace the pick rollers whenever the Control Panel indicates: Pick Roller At End Life Replace Pick Roller or when you get excessive pick errors. Each tray and the HCI contain pick rollers. The Control Panel will indicate which one requires replacement. This procedure is applicable to all three printer trays (tray1, tray2, and tray3).
Printer Pick Roller Kit - Replacing the Tray Pick Rollers 2. Locate the thumb screw holding the steel plate over the lower tray roller assembly, as shown in Figure 4-39. Thumbscrew Figure 4-39 Locating Thumbscrew 3. Unscrew the thumb screw holding the steel plate by rotating counterclockwise several turns. Place this plate aside for later assembly. See Figure 4-40.
Printer Pick Roller Kit - Replacing the Tray Pick Rollers 4. Locate the blue plastic clip holding the lower rollers in place. Pull this clip off and set it aside. See Figure 4-41. Figure 4-41 Removing Lower Roller Clip 5. Pull the two lower rollers off of the lower shaft now. See Figure 4-42.
Printer Pick Roller Kit - Replacing the Tray Pick Rollers 6. Locate the blue plastic clip holding the upper rollers in place. Pull this clip off and set it aside. See Figure 4-43. Figure 4-43 Removing Upper Roller Clip 7. Pull the upper roller assembly off of the upper shaft, as shown in Figure 4-44.
Printer Pick Roller Kit - Replacing the Tray Pick Rollers New Printer Pick Roller Kit 1. Unpack the new printer pick roller kit (Product Number: C5633A). See Figure 4-45. Figure 4-45 Printer Pick Roller Kit Installing the Printer Lower Pick Rollers During installation of the lower rollers the torque limiter roller (a smaller lower roller with a black color outside) must go on the lower shaft first, as shown in Figure 4-46.
Printer Pick Roller Kit - Replacing the Tray Pick Rollers 1. Install the smaller lower roller (torque limiter roller) so that the notch in the roller’s plastic fits over the metal pegs on the shaft. When this roller is correctly in all the way, the roller is locked and will not rotate. See Figure 4-47. Notch correctly positioned to go over metal peg Roller correctly installed all the way, with notch over the metal peg Figure 4-47 Correct Torque Limiter placement 2.
Printer Pick Roller Kit - Replacing the Tray Pick Rollers 3. Snap the blue plastic clip into place. It fits over a groove on the end of the shaft to secure the lower rollers. See Figure 4-49. If you don’t see this groove, the rollers may not be completely seated all the way onto the shaft.
Printer Pick Roller Kit - Replacing the Tray Pick Rollers 4. Install the new upper pick roller assembly over the shaft. See Figure 4-51. Figure 4-51 Installing Upper Roller Assembly 5. 6. Push the upper roller assembly all the way onto the shaft. You may have to jiggle the assembly a little as you push it to seat it correctly. Snap the blue plastic clip into place. It fits over a groove on the end of the shaft to secure the upper roller assembly.
Printer Pick Roller Kit - Replacing the Tray Pick Rollers Installing the Covers and Trays 1. Attach the metal plate to the printer frame with the thumbscrew. Turn the thumbscrew clockwise several turns until it is snug. Do not overtighten. See Figure 4-53. Figure 4-53 Attaching Plate 2. Replace the three paper trays back into the printer, as shown in Figure 4-54. 3. 4. Press Done on the Control Panel.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers HCI Pick Roller Kit - Replacing the HCI Pick Rollers This section provides the procedures to remove and replace the HCI pick rollers. When the HCI pick rollers need to be replaced the Control Panel indicates: HCI Pick Roller At End of Life Replace HCI Pick Roller or when you get excessive feed errors from the HCI. Note We recommend that you use a small flashlight to help you see the inside of the HCI while working in it. At the Control Panel 1. 2. 3.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers 2. Open the HCI door, press the HCI top button to lower the shelf, and then remove any paper as shown in Figure 4-56. The printer must be powered on and the HCI must be connected to the printer for the HCI top button to lower the shelf. LTR LTR LTR Figure 4-56 Opening the HCI 3. Locate the back of the HCI and carefully remove the retaining springs providing tension to the lower roller assembly, as shown in Figure 4-57.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers 4. Locate the white plastic clip securing the lower roller shaft at the far end, shown in Figure 4-58. Remove this plastic clip. Figure 4-58 Removing Clip From Lower Roller Assembly 5. Grasp the lower roller assembly and slide the shaft to the side away from the retaining clip. Once free, lower the assembly and set it aside.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers 6. Move to the front of the HCI. Locate the upper roller assembly on the top underside of the HCI, as shown in Figure 4-60. Hold this assembly up with your hand. Figure 4-60 HCI interior and Upper Roller Assembly location 7. With your other hand, locate the two thumb screws on the back side of the HCI, as shown in Figure 4-61. Remove these two screws (turn counterclockwise) and set them aside.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers 8. From the front of the HCI, gently pull out the upper roller assembly, as shown in Figure 4-62. Slide the assembly a little to the right before bringing it out of the HCI. Figure 4-62 Remove Upper Roller Assembly New HCI Pick Roller Kit Unpack the new HCI pick roller kit, shown in Figure 4-63.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers Installing the HCI Upper Pick Rollers When you install a new HCI pick roller kit, the shaft on the upper roller assembly (left side) goes into the hole. See Figure 4-64. Figure 4-64 Shaft and hole location for HCI Upper Pick Roller Assembly 1. From the front of the HCI, gently guide the upper roller assembly into place, as shown in Figure 4-65.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers 2. Once the upper roller assembly is in place, gently hold it up and push it slightly to the left (to help the screws engage). See Figure 4-66. Figure 4-66 Holding Upper Roller Assembly in place 3. With your other hand, place the thumbscrews removed previously into the holes on the back side of the HCI (shown in Figure 4-67). To get the proper screw engagement, you may need to push the upper roller assembly slightly to the left.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers Installing the HCI Lower Pick Rollers 1. Hold the lower roller assembly and slide the front (closest) shaft into the front metal retaining clip. Slide the back shaft into the back retaining clip. See Figure 4-68. Figure 4-68 Installing Lower Roller Assembly 2. Snap the white plastic clip into place. It fits over a groove on the back end of the shaft to secure the lower rollers (See Figure 4-69.
HCI Pick Roller Kit - Replacing the HCI Pick Rollers 3. On the back of the HCI, carefully extend and install each retaining spring to the lower roller assembly. The retaining springs have a "holder" to pull on while extending the spring. See Figure 4-70. Figure 4-70 Installing Retaining Springs 4. Push the HCI against the printer to lock it into place. Add paper to the HCI and close the HCI door, as shown in Figure 4-71. LTR LTR LTR Figure 4-71 Closing the HCI Door 5. 6.
Maintenance Introduction Cleaning the D640 is an important factor in assuring optimum print quality. There are two cleaning routines to follow: • a short weekly cleaning routine that removes paper dust and stray toner particles from the exterior of the printer. • a more thorough internal cleaning procedure that should be performed when you replace the drum. Weekly Cleaning Investing just a few minutes on your D640’s maintenance each week ensures minimum downtime and maintains high print quality.
Weekly Cleaning Removing Stray Toner During removal or replacement of various consumable parts, toner occasionally spills onto the printer interior or exterior. • Do not attempt to clean up spilled toner with water or any other fluid, as this can harm the developer, toner, and printer mechanism. • Use a vacuum cleaner especially designed for trapping toner particles. Regular vacuum cleaners cannot trap the fine toner particles and will exhaust them back into the air.
Precharger Area The precharger is a wire located inside the drum. The drum contains a built-in cleaning rod to remove toner that might build up on the precharger wire. To clean the precharger, follow these steps: 1. Pull out the precharger cleaner handle (Figure 5-2), then push it back into its original location. Repeat this "out-in" process 4 or 5 times. Precharger cleaner Figure 5-2 2. Cleaning the Precharger Push the precharger cleaner in completely.
Weekly Cleaning Paper Feed Area To clean the paper feed area, follow these steps: 1. 2. Open the lower right cover. Use the supplied cleaning cloths to wipe up any toner or dust off the paper feed mechanisms in this area, on the inside area and on the cover area. Clean all the way down to the base of the printer to ensure a thorough cleaning. See Figure 5-3. Caution To avoid damage to the paper sensors in the paper feed area, wipe the area from bottom to top. Figure 5-3 3.
Printer Exterior 1. 2. Check the paper output tray on top of the printer and use the vacuum to remove any paper dust or dirt. Vacuum the area around the ventilation slots on the rear of the printer to remove any dust accumulation. Periodic Cleaning (When Replacing Drum) Perform the following cleaning routine when you replace the drum assembly. Reversing Unit Area 1. 2. 3. Turn the main power switch off, and open the front door. Hold lever 5 to the left to open the reversing unit area. See Figure 5-4.
Periodic Cleaning (When Replacing Drum) Duplex Area Caution As you clean the duplex unit, avoid wiping the paper sensor from right to left or perpendicular to the paper feeding direction. Wipe the area from left to right. 1. Raise lever 6 and use the supplied cleaning cloths to wipe up any toner or dust off the duplex area in this area, wiping from left to right. Wipe all of the accessible area to ensure a thorough cleaning. See Figure 5-5. Figure 5-5 2. 3.
Maintenance Periodic Cleaning (When Replacing Drum) Handle 3 Figure 5-6 3. Handle 3 and Transfer Assembly Guide Push in and pull up on the transfer assembly to free it from the guide assembly, as shown in Figure 5-7.
Periodic Cleaning (When Replacing Drum) 4. Use the supplied blower brush, stored in a pocket inside the front door, to clean the transfer assembly wire (see Figure 5-8.) Move the brush back and forth across the wires while quickly squeezing the rubber handle. This blows air to help remove toner and paper dust. Turn the transfer assembly over so the opposite side can be cleaned in the same way, and do so. Set the transfer assembly aside in a safe location.
Transfer Assembly Guide To clean the Transfer Assembly Guide: 1. 2. Take out the drum unit (refer to “Removing the Drum” on page 4-21.) Use the supplied cleaning cloths or vacuum cleaner to wipe up any toner or dust off the outside of the transfer assembly guide. Clean all the way to the back of this guide. See Figure 5-9.
Periodic Cleaning (When Replacing Drum) LED Array Area To clean the LED Array: 1. Use the supplied cleaning cloths to wipe up any toner or dust off the outside of the LED array. Clean all the way across the LED array. Figure 5-10 shows the LED array and illustrates the cleaning procedure. Caution Be careful to avoid contacting the developer unit roller on the right side of the area, as this could damage the developer. Figure 5-10 Cleaning LED Array 2.
Reinstalling the Transfer Assembly 1. Using the alignment pin located on the end of the cleaned transfer assembly, insert the alignment pin of the transfer assembly into the left rail of the transfer assembly guide and push in to the end of the guide. See Figure 5-11.
Periodic Cleaning (When Replacing Drum) 2. Secure the transfer assembly by lifting Handle 3, as shown in Figure 5-12. Handle 3 Transfer assembly guide LTR Figure 5-12 Securing the Transfer Assembly 3. Close the front door. Note If you have problems reinstalling the transfer assembly, check to see that the drum is installed correctly.
6 Advanced Topics Advanced Topics This chapter presents information about: • • • • • • Maintaining print quality Managing consumables Adjusting paper path alignment Setting up edge-to-edge printing Configuring for LaserJet compatibility Using virtual font cartridges The topics in this chapter help you find new uses for the printer, manage your consumable supplies, and maintain optimum print quality.
Maintaining Print Quality If you are still dissatisfied with your print quality: 1. 2. 3. 4. 5. Print several test pages of your typical work output and compare the print quality to the samples. The print samples provided here are generic, that is, they show specific problems. Your own print samples are typical of your printout problems and so you must compare problem effects and not the actual print pattern. Generate test prints to compare with the quality samples. (See Appendix E for more information.
Maintaining Print Quality Advanced Topics Good Quality Print Sample Figure 6-1 Good quality print sample Advanced Topics 6-3
Maintaining Print Quality Specific Print Quality Problems All sample pages are shown in Letter size and portrait orientation. Similar problems may show up on different paper edges, depending on the paper feed Fading If a white streak or a faded area appears on the page (in the direction the paper passes through the printer): • Check the Economode setting; be sure it is OFF. (See “Economode” on page 2-17.) • The moisture content of the paper may be uneven, or there may be moist spots on the paper.
Maintaining Print Quality Lines • Toner may be on the transfer charger or pre-charger corona wires. Clean the printer’s transfer assembly unit and precharger. (See “Transfer Assembly Guide” on page 5-9.) • Replace the drum unit with a new one. (See “Drum Kit Replacing Drum and Transfer Assembly” on page 4-18.) • If you still have this print quality problem, contact your authorized HP service representative.
Managing Consumables Repetitive Defects Repetitive marks appear repeatedly on the printed side of the page. • Replace the drum unit in the printer with a new drum unit. (See “Drum Kit - Replacing Drum and Transfer Assembly” on page 4-18.) • Replace the fuser unit in the printer with a new fuser unit. (See “Fuser Kit - Replacing the Fuser” on page 4-29.) • If you are still having this print quality problem, contact your authorized HP service representative.
Managing Consumables Toner Toner yields are primarily driven by the quantity of toner applied to each page. Large black areas, graphic images, gray backgrounds and forms outlines use more toner. If you print mostly or only a small amount of text, you will probably reach or exceed the estimated yield. Toner yield estimates are based on 4% toner coverage.
Managing Consumables Recycling Printers that user powdered toner generally only transfer about 70 to 80% of the toner used for a page image to the paper. The remaining 20 to 30% is known as waste toner because in most printers it is thrown away. In a printer that uses a toner cartridge, the waste toner is never seen because it is moved to a waste area inside the print cartridge. The D640 printer is unique in the industry, providing the choice of recycling the waste toner or throwing it away.
Managing Consumables Advanced Topics Toner Recycle Slide Figure 6-2 Toner Recycling Slide Switch Drum and Developer The drum and developer are grouped together because their yields depend on drum rotations. There is physical wear on the drum and developer mixture with every rotation of the drum. The drum is often rotating even when the printer is not printing.
Managing Consumables The average number of pages in print jobs has a large effect on drum and developer life. Extra drum rotations occur at the start and end of each job. There are four rotations at the beginning and four rotations at the end. If the D640 primarily prints very small jobs (less than 25 pages), you get lower than rated yields on the drum and developer. If you primarily print jobs larger than 25 pages, you get higher than expected yields.
Adjusting Paper Path Alignment Ozone Filter The ozone filter is replaced after every two bottles of developer. If replaced as specified, you should always receive the specified yield. The transfer unit is replaced whenever the drum is replaced. Care must be taken to prevent accidental breakage of the delicate wires located inside the transfer unit. Unless physically damaged, you will always receive the specified yield.
Adjusting Paper Path Alignment This procedure includes the following tasks: • Printing alignment sheets. When you run the alignment program from the printer’s hard drive, the printer produces a set of alignment pages. • Measuring alignment. By measuring the current alignment for each tray against a reference standard, you simply add two numbers to determine new alignment values. • Setting alignment values. Once you have determined new values, enter them in the Control Panel and recheck the alignment.
Adjusting Paper Path Alignment From the filesC submenu shown in Figure 6-5, use N to highlight USER_ADJ, then press Select. C:\ Online dir USER_ADJ\ PCLS\ PS\ MAINT\ FONTS\ Online Figure 6-5 5. Select FilesC submenu Use N to highlight ALIGNSET.*, then press Select. The last two numbers refer to the program version number, which may be different from the version number shown in these illustrations. See Figure 6-6. C:\USER_ADJ\ dir ALIGNSET.12 Online Online Figure 6-6 Select ALIGNSET.
Adjusting Paper Path Alignment 6. The number 1 will appear in front of the ALIGNSET.* message, as shown in Figure 6-7. C:\USER_ADJ\ dir 1 ALIGNSET.12 Online Online Figure 6-7 7. Select 1 ALIGNSET.* Press Online. Note After pressing Online, there will be a few seconds delay as the printer loads the program. The printer then produces six sheets: • a Simplex feed alignment ruler sheet. See Figure 6-8. • a set of alignment sheets, one from each tray (and the HCI if it is installed.) See Figure 6-9.
Adjusting Paper Path Alignment Measuring Alignment You will now read the adjustment values. 1. Carefully and accurately, fold the top part of the Simplex feed alignment ruler sheet, shown in Figure 6-8.
Adjusting Paper Path Alignment 2. 3. On the alignment sheet for tray 1, shown in Figure 6-9, locate the Feed 1 alignment indicator line. Place the simplex feed alignment ruler sheet adjustment scale between the ends of the arrows (at "measure between these two arrows", shown in Figure 6-9).
Adjusting Paper Path Alignment 5. Position the line labeled "Align with left edge of printed sheet" against the left edge of the alignment sheet for tray 1. Figure 6-10 shows how the two sheets should look when properly positioned. The arrow printed on the alignment sheet for tray 1 will intersect the simplex feed alignment ruler sheet scale at some value, as shown in the illustration. Note Make sure that the tip of the arrow is on the exact edge of the paper.
Adjusting Paper Path Alignment 6. Record this value in the adjustment value area for tray 1 on the simplex feed alignment ruler sheet. See Figure 6-11. Example -5 Original alignment value currently in printer 14 Write in adjustment value from line measurement -5 Figure 6-11 Original alignment value and adjustment value 7. Repeat steps 2 through 4 with the alignment sheets for trays 2, 3, and the HCI (if installed). Note The printer still prints a sheet for the HCI even if no HCI is present.
Adjusting Paper Path Alignment Duplex (Double-Sided) Printing Alignment Figure 6-12 illustrates the Duplex unit alignment ruler sheet, which provides a way to measure the alignment between the printed image on the front and back sides of a double-sided page. Advanced Topics Lines printed on back side of sheet Figure 6-12 Duplex Unit Alignment Ruler Sheet 1. 2. 3. On the duplex unit alignment ruler sheet, review each side of the paper.
Adjusting Paper Path Alignment Setting Alignment Values You will now calculate and enter the new alignment values into the Control Panel. 1. 2. Calculate the new values. For each adjustment value, add the two numbers and write the new value, as shown in Figure 6-13. If the adjustment value you read off the sheet was 0, no new setting is required for that tray.
Adjusting Paper Path Alignment Menu Printing Configuration PCL Comms Maintenance Online Online Figure 6-14 Menu 5. From the Maintenance submenu shown in Figure 6-15, use N to highlight alignment and press P. Maintenance Online replace alignment density = 10 testpages = 30 monitor = OFF date-time Online Figure 6-15 Maintenance submenu Advanced Topics 6-21 Advanced Topics 3. 4.
Adjusting Paper Path Alignment 6. Select tray1 and press P. This is the Maintenance.alignment screen, shown in Figure 6-16. Maintenance.alignment tray1 tray2 tray3 duplex duplexv =5 =6 =5 = -6 = -7 Online Online Figure 6-16 Maintenance.alignment Tray1 setting 7. Press either M or N to highlight the tray1 new value calculated on the Simplex feed alignment ruler sheet. The selection range is from -25 to +25, (except for duplex lengthwise, which is +7 to -7). See Figure 6-17. Maintenance.alignment.
Setting Up Edge-to-Edge Printing Setting Up Edge-to-Edge Printing Note The print quality is not consistent within 1/6" of any edge. This is especially true for the trailing edge of the second side in duplex printing. For this reason, Hewlett-Packard cannot guarantee print quality within this 1/6" area. Your Hewlett-Packard warranty and service contract does not cover service calls related to printing within this 1/6" area.
Configuring for LaserJet IIIsi and 4si Compatibility Configuring for LaserJet IIIsi and 4si Compatibility The D640 printer is unique and different from the Hewlett-Packard LaserJet family of printers in general, and from the LaserJet "si" series in particular. While these two printer families share the same printer language (PCL and PJL), there are a number of physical differences to their hardware.
Configuring for LaserJet IIIsi and 4si Compatibility If HCI-Alias is set to HCI, the values shown below in Table -6-1, “Paper tray map for HCIAlias = HCI” are correct. If HCI-Alias is set to tray2, then you can send a job to either a 4si or a D640.
Using Virtual Font Cartridges Using Virtual Font Cartridges Each of the D640 internal fonts is almost identical to those used in the LaserJet 4si. Some typefaces, treatments, and symbol sets are slightly different, due to advances in font technology since the development of the 4si. For example, if you print a very large question mark on each machine, you may notice differences in the shape.
A Printer Messages Printer Initialization Failure 1. 2. 3. 4. 5. The printer may self-diagnose the problem and display the message as shown in Figure A-2, on page A-2. Write down the error code and message that appears on the Control Panel. Refer to “Call Engineer error messages and codes” on page A-9 to determine the meaning of the error code. If the error code calls attention to a specific physical component or location on the printer, check the area specified and correct the problem.
Printer Messages To perform a printer reset, press function buttons 1, 3, and 5 (shown in Figure A-1 below) at the same time and release them. If the display goes blank and then returns in a few seconds, the reset worked. If the display does not go blank, then power off the printer by moving the main power switch to the OFF position. Wait 20 seconds and power the printer on. See “Powering On the Printer” on page 1-18 and Figure 1-10.
Status Messages Status Messages The following is a list of normal status messages that will appear from time to time as you use the D640. These messages provide status only and do not require any action by the operator. The intention of these messages is to provide current printer status. Status messages Message Explanation Printer Initializing The printer is performing self-diagnostics. Printer warming up The printer is heating the fuser unit for operation.
Warning Messages Warning Messages The following warning messages indicate conditions that require operator intervention, such as when the output tray fills up with paper, or when a particular consumable has reached the end of its life. The "end life" message remains until you replace the consumable. Always replace the consumable as soon as possible to maintain the best print quality.
Paper Jam Messages Paper Jam Messages Paper jam messages appear when there is a problem moving paper through the printer. One or more sheets of paper may be jammed. Refer to the Control Panel’s indication of the jam location and check Table A-3 below. If the jam message does not go away after removing the jammed paper, check the area again for stray paper fragments, and check the Control Panel. There may be more paper jammed at other locations in the paper path.
Paper Jam Messages Paper Jam Messages Remedy Refer to page Paper Ejection Jams A-6 Ejection unit jam 1 Raise the paper ejection cover and remove jammed paper. Ejection unit jam 2 page 3-43 HCO jam 1 Open the HCO door, rotate roller knob 1 to free paper, then HCO jam 2 lift levers to remove paper.
Error Messages Error Messages When any of the following error messages appear on the first line of the display screen, the printer suspends printing until the error is corrected. Error messages Message Explanation Action Ejection unit cover open The ejection unit cover (on top of the printer) is open or not completely closed. Close the ejection cover until it clicks shut. Front Door open The front door is open or not completely closed. Close the front door until it latches.
Call Engineer Error Messages and Codes Call Engineer Error Messages and Codes Call Engineer error messages stop the printer and take it Offline. Some of these errors can be corrected by the user, but most require a visit from your service representative. Blinking Error code High-voltage power supply alarm Call Engineer (SVC 6F) PCL Offline Offline Clear Figure A-2 LTR LTR LTR Menu End Call Engineer (Service Representative) Before calling the service representative, follow these steps: 1. 2. 3. 4.
Call Engineer Error Messages and Codes Call Engineer error messages and codes Error Message Code Description Action Pick motor 1 alarm SVC 08 The upper tray’s pick motor (tray 1) did not work correctly and may need to be replaced. Try clearing the error by pressing Clear. If the error condition persists, call your local service representative. Pick motor 2 alarm SVC 09 The middle tray’s pick motor (tray 2) did not work correctly and may need to be replaced.
Call Engineer Error Messages and Codes Error Message Code Description Action Fuser temperature low alarm SVC 29 The fuser unit temperature is below a normal level. Verify that the fuser unit is correctly installed and that all printer doors and covers are closed. Press returns, call from the front panel. If the error message persists, refer to “Removing the Fuser” on page 4-30 and replace the fuser. If this error code returns, call your service representative.
Call Engineer Error Messages and Codes Code Description Action Toner density voltage low alarm SVC 5A The reference voltage used to measure the toner concentration in the developer unit is below the normal range. Purge developer and try again with a new bottle. If this error code persists, call your service representative. Toner hopper alarm SVC 5B The hopper which holds the toner is not working correctly, or there is no toner in the hopper.
Call Engineer Error Messages and Codes Error Message Code Description Action BD speed low alarm SVC 7D The BD (beam detection) cycle, inside the optical unit is below normal speed. Turn the printer off for at least 30 seconds, and turn the printer on again. If this error code returns, call your service representative. LD alarm SVC 7E The LD (laser diode), inside the optical unit is not working correctly. Turn the printer off for at least 30 seconds, and turn the printer on again.
Call Engineer Error Messages and Codes Code Description Action EEPROM alarm SVC B4 The mechanism controller detected a problem with the NVRAM (EEPROM). Turn the printer off for at least 30 seconds, and turn the printer on again. If this error code returns, call your service representative. VS alarm SVC B5 A return signal from the main controller was not received by the mechanism controller during the normal response time.
B Host Serial and Parallel Interface Configuration Introduction The D640 printer is equipped with two standard communication interfaces used to connect to a host computer: • Bitronics (Parallel) interface • RS-232C serial interface Interface Configuration With the addition of an HP JetDirect EX interface, purchased separately, you can use the printer on a local area network (LAN). The JetDirect EX interface connects the network to the Bitronics interface of the printer.
Using the Serial Interface connector. This is a “C” type Bitronics connection. Hewlett-Packard has included an “A-to-C” parallel printer cable with the printer. The RS-232C connector is the standard DB25 pin connector, located near the top center of the printer. You can get more information about HP’s compliance with the IEEE 1284 Standard from the HP FIRST fax retrieval service at 1-800-333-1917 in the USA and Canada. Ask for document number 1951.
Using the Serial Interface The serial interface is accessible through a 25-pin female connector (Figure B-2) at the back of the printer. The interface can be configured to operate in an RS-232 or RS-422 configuration. Use the control panel to set the configuration. If you are set up for RS-232 operation, you can convert to RS-422 operation by shorting pin 14 of the interface to ground (pin 7).
Using the Parallel Interface Using the Parallel Interface The parallel interface uses a 36-pin connector (Figure B-3) at the back of the printer. It is an IEEE 1284 Type C parallel connection. Signal names on the following connector pin assignment diagram relate to Centronics operating mode.
C Specifications and Regulatory Information Introduction This chapter provides specifications, safety compliance, options, and printing paper for the HP5000 family D640 cut sheet printer and accessories.
Printer Specifications Printer Specifications This section provides general, print speed, physical, electrical, and environmental specifications as well as safety standards. Table C-1 lists general specifications for your D640 printer. Table C-1 Printer general specifications Item Specifications Printing technology Laser diode, electro-photographic Printing speed 40 ppm (Letter and A4 landscape) Paper Size Letter, Legal, Ledger.
Printer Specifications Table C-2 lists D640 printer print speeds for various paper sizes. Table C-2 Printer print speed specifications From Tray 1, 2, 3 or HCI Paper Size Simplex Duplex Letter 40 40 Legal 25 15 Ledger 21 15 Executive 40 40 A3 21 15 A4 40 40 A5 40 40 B4 (JIS) 24 24 B5 (JIS) 30 30 Custom (width = 120mm to 297mm, length = 182mm to 215.9mm) 40 40 Custom (width = 120mm to 297mm, length = 215.9mm to 431.8mm) 21 15 Notes: 1.
Printer Specifications Figure C-1 illustrates the physical specifications and Figure C-2 illustrates the required printer service area dimensions. 40.5 in. (1030 mm) LTR LTR LTR 23.0 in. (585 mm) Figure C-1 C-4 1.38 in (35 mm) 25.2 in.
Printer Specifications 33.5 in. (850 mm) 84.3 in. (2140 mm) 33.5 in. (850 mm) Printer 25.2 in. (640 mm) Operating Side 25.6 in. (650 mm) 23.0 in. (585 mm) 33.5 in. (850 mm) 90.0 in.
Printer Specifications Table C-5 Printer environmental specifications Item Specification Ambient Conditions Operating Temperature Humidity Maximum wetbulb temperature Temperature and humidity gradients Acoustic noise Dust Ozone emission Non-operating 15 to 35°C 0 to 35°C 20 to 80% RH (no condensation) 40 to 60% RH optimal 20 to 80% RH (no condensation) 40 to 60% RH optimal 29°C (no condensation) 15 °C per hour or less and 30% RH per day or less (no condensation) See Table C-15 for details. 0.
D640 Optional Accessories D640 Optional Accessories Table C-6 lists printer options and their associated specifications.
High Capacity Input (HCI) Specifications Table C-7 lists the HCI paper related specifications.
High Capacity Input (HCI) Specifications 33.5 in. (850 mm) 84.3 in. (2140 mm) HCO Printer HCI 25.6 in. (650 mm) Operating Side 33.5 in. (850 mm) 25.2 in. (640 mm) 23.0 in. (585 mm) 33.5 in. (850 mm) 11.38 in. (289 mm) 21.25 in. (540 mm) 122.6 in. (3114 mm) Figure C-5 HCO (left), D640 Printer (center), and HCI (right) required service area dimensions HCI Electrical Specifications Table C-9 lists the HCI electrical specifications.
High Capacity Output (HCO) Specifications High Capacity Output (HCO) Specifications Figure C-6 shows the user-installable high capacity output (HCO). Model number C5623A is the 120VAC version, and model number C5624A is the 240VAC version. The HCO can stack up to 2000 sheets of paper. 16.1 in. m) (408 m . 17.4 in m) m 2 4 (4 . 0 in 36. m) 3m (91 Printer Figure C-6 High Capacity Output physical dimensions HCO Paper Handling Specifications Table C-10 lists the HCO paper handling specifications.
High Capacity Output (HCO) Specifications HCO Physical Specifications Table C-11 lists the HCO physical dimensions, unit weight, and also provides the required service access area dimensions. Figure C-6 illustrates these specifications. Table C-11 HCO physical specifications Item Specification Dimensions Width 16.1 in, 408 mm Depth 17.4 in (446 mm) Height 36.0 in, 913 mm About 70 lbs (32 kg) Weight Front Service area 25.6 in (650 mm) Back 33.5 in (850 mm) Right 33.
Printer Custom Paper Tray Specifications HCO Environmental Specifications Table C-13 lists the HCO environmental specifications.
Safety and Regulatory Information Safety and Regulatory Information This product was tested for conformance to various national and international regulations and standards. The scope of this regulatory testing includes electrical and mechanical safety, electromagnetic emissions, immunity, acoustics and hazardous materials. When required, approvals are obtained from third party test agencies. Approval marks appear on the product label.
Safety and Regulatory Information Acoustics Emissions Table C-15 Acoustic noise levels per ISO 9296, with HCI and HCO Operation Printer Only With HCO and HCI Power Save Mode Bystander (while printing) 56 dB(A) 58 dB(A) - Bystander (in standby mode) 52 dB(A) 52 dB(A) 33 dB(A) Sound Power (while printing) 7.4 bels(A) 7.7 bels(A) - Sound Power (in standby mode) 6.6 bels(A) 6.6 bels(A) 4.
Safety Standards and General Considerations EPA Energy Star Computer Compliance Your D640 printer is designed to conserve electricity by dropping from 165W while printing to under 45W when in the PowerSave mode. For maximum energy conservation, HewlettPackard recommends that the printer be turned off when it will not be used for more than a few days. With this new, power-saving design, your D640 printer qualifies for the U.S. Environmental Protection Agency’s Energy Star Computer compliance.
Laser Safety Standards Laser Safety Standards Printer Laser Equipment Compliance Label This product is a Class I laser product. The laser safety label is located on the top of the optical unit. DANGER INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCK FAILED OR DEFEATED. AVOID DIRECT EXPOSURE TO BEAM ATTENTION EXPOSITION AU LASER INVISIBLE SI OUVERT OU SI LE VERROUILLADE EST DEFECTUEUX EVITER L’EXPOSITION DIRECTE AU RAYON DE LASER. VORSICHT UNSICHTBARE LASERSTRAHLUNG.
Laser Safety Standards Laser Safety Statement (Finland Only) LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP5000 D640 laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitten turvallisuusluokka on määritetty standardin EN 60825 (1991) mukaisesti.
HP Declaration of Conformity HP Declaration of Conformity C-18 Specifications and Regulatory Information
Using Paper The D640 prints on a variety of print media, including paper, labels, and overhead transparencies, at up to 600 x 600 dots per inch (dpi). Note The D640 does not accept envelopes as print media. The D640 printer uses laser electrophotographic technologies. In this process, a laser writes an electrostatic image onto the photosensitive drum. As this image passes the developing station, a dry, powdery toner is attracted to the imaged areas.
Paper Manufacturing In the United States, Hewlett-Packard also offers support through a local support representative. A customer support technician will be happy to offer advice to help solve your printer operation problems. Paper Manufacturing Laser printers require paper types and specifications that were uncommon just a decade ago. Until then, no distinction was made between writing paper and xerographic paper. The manufacture of paper is complex.
Cast Surfaces When a very smooth surface is required, a clay and water solution is applied to the paper, and is then “cast” under high temperatures. Cast surface paper is mainly used for offset color presses and making original typeset master sheets used in publication printing. This type of paper is not recommended for D640 printers because clay is very abrasive to components in the paper path. Packaging Packaging is an important step in the paper-making process.
Media Selection Specifications and Guidelines Recommendations to the Customer Hewlett-Packard D640 printers are designed to be as flexible as possible in the types of print media they can use. Since there are many varieties of media and variations in the manufacturing process, you should test a particular medium in your environment to determine if it performs acceptably.
Table D-1 Using Paper Media Selection Specifications and Guidelines Paper sizes Size Dimensions A5 5.84 X 8.26 in. 149 X 210 mm JIS B4 10.11 X 14.32 in. 257 x 364 mm JIS B5 7.16 X 10.11 in. 182 X 257 mm Letter 8.5 X 11 in. 216 X 280 mm Legal 8.5 X 14 in. 216 X 356 mm Ledger 11 X 17 in. 280 X 432 mm Executive 7.25 X 10.5 in.
Media Selection Specifications and Guidelines Curl Curl is curvature in a sheet of paper. Curl is typically measured by laying the sheet of paper on a flat surface, with the corners up, and measuring the height of the corners. In-ream curl is the amount of curl a sheet of paper has before printing. (In-ream curl may result from the paper manufacturing process or from exposure to the environment).
Potential Problems Some textures improve paper feeding while others hinder the feed operation. Too smooth or too rough paper can cause a variety of problems in D640 printers.
Media Selection Specifications and Guidelines The environmental conditions required to maintain the proper moisture content is 68°F to 75°F (20°C to 24°C) with a relative humidity of 45% to 55%.
Understanding Paper Ream Labels Figure D-2, shown below, is an example of a typical label from a ream of paper. It includes much of the information about paper use and paper specifications. Figure D-2 Paper Ream Label details General Guidelines Some general guidelines to follow when selecting media are summarized on the following pages. Use conventional white xerographic paper for most printing.
General Guidelines Note It is possible that paper could meet all of the general specifications listed in this table and still not print satisfactorily because of the printing environment or other variables over which Hewlett-Packard has no control. Recommended Paper Specification Summary Table D-4 Recommended paper specifications Parameter Specification Paper Weight 17 to 24 pound (64 to 90 g/m2) for printer and HCI; printer supports up to 36 pound (135 g/m2) Paper Grade No. 1 or No.
Table D-4 Using Paper General Guidelines Recommended paper specifications Parameter Stiffness (Clark Method) Fusing Compatibility Opacity Wax Pick Grain Specification Printing direction: 90 ± 25 Cross direction: 40 ±15 Must not scorch, melt, offset, or release hazardous emissions when heated to 392° F (200°C) 84% ± 3% 12 minimum (Dennison) Letter / A4 is best with short grain For all other sizes, use long grain Pre-printed Forms and Letterhead To avoid multiple feeding and jamming problems when using
General Guidelines Adhesive Labels For the purposes of this specification, a label is defined as paper with a pressure-sensitive adhesive backing. Label stock includes the top or face sheet, the adhesive, and the liner or carrier sheet, also referred to as the backing. Note the following points about label stock: • Top or face sheets: The top sheet, which is the printing surface, is usually composed of • • • xerographic paper. Label top sheets must provide good toner adhesion.
Note It is possible that labels could meet all of the general specifications listed in "Adhesive Label arrangements" and still not print satisfactorily because of the printing environment or other variables over which Hewlett-Packard has no control. Table D-5 Label specifications Adhesive Basis Weight Curl Finishing Fusing Compatibility Must not be on any external surfaces of the label before, during or after printing.
General Guidelines Refer to Purchasing in the next section for ordering HP transparencies. Table D-6 Overhead transparency specifications summary Basis Weight 45 to 60 pound (170 to 225 g/m2) Cutting Angle 90°plus or minus 0.2° Finishing Fusing Compatibility Plus or minus 0.03 in. (plus or minus 0.8 mm) All materials of the overhead transparency must be compatible with the heat and pressure of the fusing process.
Paper with Cutouts or Perforations Hewlett-Packard does not recommend using paper with cutouts or perforations because they often cause paper handling problems and may cause printer damage. A cutout is defined as any portion of the paper that has been removed, including binder holes, notches, square cuts, etc. Paper with internal perforations may cause misfeeds and paper jams.
Purchasing, Handling, and Storing Other Special Media Odd sizes Check minimum and maximum supported sizes in Figure 3-4, Paper Sizes quick reference, on page 3-4. Carbonless Paper Carbonless paper (NCR) is not supported by D640 printer. Recycled Paper Choose recycled paper that meets HP specifications (except perhaps brightness) and that has an appearance suitable for your needs. HP recommends that recycled paper contained no more than 5% groundwood.
Using Paper Purchasing, Handling, and Storing Purchasing Information Transparency Size HP Part Number Letter - 8.5 x 11 in. (216 x 279 mm) 92296T A4 - 210 x 297 mm (8.26 x 11.69 in.) 92296U In the United States, Hewlett-Packard supplies labels through HP SafetyNet (to ordering labels in Europe, contact your local HP sales office). To order from HP SafetyNet, call (800) 5388787 and ask for the HP part number listed in Table D-7, “Hewlett - Packard laser printer label media”.
Purchasing, Handling, and Storing Storing Adhere to the following guidelines when stacking and storing print media: • DO NOT store cartons of reams directly on the floor; cartons should be placed on a pallet • • • • • • • • • or on shelves. DO NOT store individual reams in such a manner that they will curl or warp along the edges. Rewrap partially used reams of paper before storing. DO NOT stack more than six cartons high. Stack each carton squarely on top of the one underneath.
Acclimatizing paper to the “best performance conditions” described above minimizes these adverse affects, but exposure to temperature and humidity extremes will eventually make acclimatization impossible. In extreme conditions, the paper may become unfit for use. For optimum results, keep paper supplies in moisture-proof packaging and load only the amount that will be used soon. Printer Normal Operating Environment The specifications for the printer's operating environment are defined below.
Troubleshooting Troubleshooting Paper problems are somewhat difficult to detect. A series of steps will help isolate paperinduced problems.
Determine if the Problem is Due to Duplexing The duplexing feature may have both paper feed problems and print quality problems as a result of printing on paper that has just made a pass through the printer (resulting in increased paper curl). This paper curl increases image dropout, and pickup and stacking problems. The second pass is made with paper which may no longer meet the specifications for moisture and curl. Dry paper may not hold static charges which affect print quality and stacking.
Troubleshooting Is the Printer Experiencing Misfeeds? The following are some possible causes in misfeeds. • • • • • • • Paper may be too stiff. Check basis weight and measure caliper. Paper may be too smooth or too rough. Check the finish. Paper may be too heavy or too light. Check the basis weight. The customer may be attempting to print embossed paper, pre-printed forms, or perforated paper which does not meet HP specifications.
• Synthetic paper • Coated paper • Other special media Refer to Table D-4, “Recommended paper specifications,” on page D-10 for a table of recommended media specifications. Printer Maintenance General cleanliness of the printer is the most important part of printer maintenance. Good maintenance improves the performance of any printer. Papers which create a lot of dust and debris in the printer require a more aggressive maintenance schedule.
Troubleshooting Paper Storage Environment Paper storage and handling is as important as the paper-making process itself. Paper storage environment conditions directly affect the feed operation. Do not purchase more media than you can use in a short time (3 months). Paper stored for long periods may experience damage from heat and moisture extremes. Planning is important to prevent damage to a large supply of paper. Unconverted paper in sealed reams can remain stable for several months before use.
E The D640 printer has built-in reports that can be printed as offline test prints. This appendix describes how to print these reports and gives a sample of each type of report. The Printer Setup Report The printer stores all configuration settings. The setup report show the printer’s current configuration options as well as page counts and code revision values. To print the Setup report: 1. At the Main Screen, press Test. SETUPS is highlighted. 2. Press Select.
The Printer Setup Report 1 2 3 4 5 6 7 8 9 2 Figure E-1 E-2 Printer Setup Report Sample (1 of 2) Printing Reports
Setup Report, Page 1 Key Setup Report, Page 1 Key a This is the serial number for your printer. b This is the time of day the Setup Report was printed, shown in the upper left corner as a c This section lists all of the current values for the Printing Menu settings. If you have installed an HCO, you will also see the outbin, joboffset, and HCI-alias settings. d This section lists all of the current values for the Configuration Menu settings.
Setup Report, Page 1 Key 1 2 3 1 Figure E-2 E-4 Printer Setup Report Sample (2 of 2) Printing Reports
Setup Report, Page 2 Key Setup Report, Page 2 Key a This is the time of day the Setup Report was printed, shown in the upper left corner as a clock face, and in the lower right corner as text. b This area shows the contents of any diskette inserted in the internal 3.5" disk drive (filesA). Printing Reports Printing Reports c This area shows the contents and details of the internal hard drive (filesC).
The Maintenance Report The Maintenance Report The Maintenance report will show all the important maintenance events (such as jams, alarms, and errors) as well as consumable status. To print the Maintenance report: 1. 2. 3. At the Main Screen, press Test. SETUPS is highlighted. Press N to highlight MAINT. Press Select. Figure E-3 shows the Engine Status, Maintenance Counters, and the Event Log. The engine status is used only by a service representative.
Maintenance Report Key 1 Printing Reports 2 3 4 5 Figure E-3 Printer Maintenance Report Sample Printing Reports E-7
The Typeface Report The Typeface Report The D640 comes with a number of fonts (typefaces). The typefaces available are very close to those found on an HP LaserJet 4si. To get a list of these typefaces, follow this procedure: 1. 2. 3. At the Main Screen, press Test. SETUPS is highlighted. Press N to highlight FONTS. Press Select. Figure E-4 provides examples of the installed typefaces resident in the printer.
Typeface Report Key Printing Reports 1 2 Figure E-4 Typeface Report Sample Printing Reports E-9
The Symbol Set Table Report The Symbol Set Table Report The printer has individual symbol sets for each typeface. This report shows the symbol set and codes for the symbol set specified in the PCL menu setting. The printer prints a page for each font in the printer. To print the Symbol Set Table report: 1. 2. 3. At the Main Screen, press Test. SETUPS is highlighted. Press N to highlight TABLE. Press Select.
Symbol Set Table Report Key Figure E-5 Printing Reports 1 Symbol Set Table Report Sample Printing Reports E-11
The Printer Menu Settings Report The Printer Menu Settings Report The printer can print a report showing the complete menu tree. To print the Menu Settings report: 1. 2. 3. At the Main Screen, press Test. SETUPS is highlighted. Press N to highlight MENUS. Press Select. Figure E-6 identifies all Printing Menu, Configuration Menu, PCL Menu, Communications Menu, Maintenance Menu, and Paper Size Menu settings.
Printer Menu Settings Report Key Printing Reports 1 1 Figure E-6 Printer Menus Report Sample (Sheet 1 of 3) Printing Reports E-13
Printer Menu Settings Report Key 1 1 Figure E-7 Printer Menus Report Sample (Sheet 2 of 3) E-14 Printing Reports
Printer Menu Settings Report Key Printing Reports 1 1 Figure E-8 Printer Menus Report Sample (Sheet 3 of 3) Printing Reports E-15
The Ripple Test Print The Ripple Test Print The printer provides a test print ripple pattern that is useful in checking print quality and paper feeding. The test print pattern uses the font and point size specified in the PCL menu. To print a test print ripple pattern: 1. At the Main Screen, press Test. SETUPS is highlighted. 2. Press N to TESTPRINT. TESTPRINT is highlighted. 3. Press Select. Note TESTPRINT will print several pages.
Printing Reports The Ripple Test Print Figure E-9 Printer Ripple Test Pattern Sample Printing Reports E-17
F Warranty and Support Where To Call For Help • • • • Installation Configuration Daily use, such as clearing paper jams or installing consumables Questions about the manuals Prior to calling you should have your printer’s serial number available. This can be found on a label located on the upper right corner of the printer when the printers front door is open. It will look like "JP20000149". In addition, have your question ready and be near the printer if necessary.
Where To Call For Help Table F-1 European installation support Austria 0660 6386 Netherlands 020 6068751 Belgium (Dutch) 02 626 8806 Norway 22 11 6299 Belgium (French) 02 626 8807 Portugal 01 441 7199 Finland 0203 47288 Spain 902 321 123 France 04 50 43 9853 Sweden 08 619 2170 Germany 0180 5 25 81 43 Switzerland 0848 80 11 11 Ireland 01 662 5525 UK 0171 512 5202 Italy 02 26410350 For hardware problems, call: • In the US and Canada: 1-800-633-3600 • In Europe: • 31-20-682-26
Where To Call For Help Table F-2 International hardware support Area Address Telephone Canada Hewlett-Packard Ltd. 5150 Spectrum Way, Mississauga, Ontario, L4W 5GI 905-206-4725 Hewlett-Packard Ltd. 101, 17971-106A Avenue, Edmonton, Alberta T5S 1V8 403-425-4725 Hewlett-Packard Ltd. 17500 Trans Canada Highway, South Service Road, Kirkland, Quebec H9J 2X8 514-697-4232 Hewlett-Packard de Mexico Prolongacion Reforma 700, Lomas de Santa Fe, 01210 Mexico, D.F.
Where To Call For Help Table F-2 International hardware support Area Address Telephone Europe Hewlett-Packard GmbH Lieblgasse 1, A-1200 Vienna, Austria 43-1-25000-555 Hewlett-Packard A/S Kongevejen 25, DK-3460 Birkeroed, Denmark 45-99-10-00 Hewlett-Packard Oy, Tekniset palvelut, Piispankalliontie 17, 02200 Espoo, Finland 358-9-88721 Hewlett-Packard GmbH Kunden-Informations-Zentrum, Berliner Strasse 111, D-40880 Ratingen, Germany 0180-5-32-6299 Hewlett-Packard Italiana, S.p.A. Via G.
Where To Call For Help Table F-2 International hardware support Area Address Telephone 5-6/F, West Wing Office, China World Trade Centre, No. 1 Jian Guo Men Wai Avenue, Beijing, 100004, People’s Republic of China 86-1065053888 Hewlett-Packard 17-21/F Shell Tower, Time Square, 1 Matheson Street, Causeway Bay, Hong Kong 852-2599-7090 Hewlett-Packard India, Ltd. Paharpur Business Center, 21 Nehru Place, New Delhi 110 019, India 91-11-64723112328-23292330 P.T.
Warranty Warranty HP Maintenance Agreements Hewlett-Packard has several types of maintenance agreements that meets a wide range of support needs. On-Site Service Agreements To provide you with the support level best suited to your system usage and support budget, HP has on-site service agreements with two response times: Priority On-Site Service is designed for production-critical applications, giving you four-hour service response to your site for calls made during normal HP business hours.
Warranty • • • • Operating the printer from a mechanical switch box without a designated surge protector. Improper site preparation and maintenance. Failure to perform key operator maintenance, as specified in the D640 User Manual. Use of non-HP consumables (see note below), memory boards, interface boards, or adapters. Limitations The warranty set forth above is exclusive and no other warrants, whether written or oral, is expressed or implied.
Index A AC input power connector 1-15 accessories, printer 1-2, C-7 adding, developer 4-12 adjusting paper guides 3-3, 3-4, 3-8 paper path alignment 6-11 to 6-22 alignment duplex 6-19 measuring 6-15 paper path 6-11 printing alignment sheets 6-12 setting values 6-20 arrows, continuation 2-8 C call engineer, messages A-8 caution messages iv checking paper 2-5 printer status 2-3 cleaning duplex area 5-6 LED array area 5-10 paper feed area 5-4 paper input trays 5-4 periodic 5-5 to 5-12 precharger area 5-3 prin
developer purge bottle 4-16 display brightness 1-18, 2-2 documentation holder 1-15 drum 1-11, 6-9 installing 4-24 removing 4-21 unpacking 4-23 drum kit 4-3, 4-18 replacing 4-18 duplex alignment 6-19 jams 3-38 printing 1-1, 1-2 printing edge-to-edge 6-23 duplex area, cleaning 5-6 E economode 2-17, 6-7 edge-to-edge printing 6-23 ejection unit 1-7, 1-15, 3-43 Energy Star compliance 1-4, C-15 error messages 3-49, A-7 F floppy disk drive 1-9 font cartridges.
I input capacity 1-1, C-7 installing developer collector bottle 4-16 drum 4-24 fuser 4-31 paper trays 3-2 pick rollers 4-47 transfer assembly 4-27 interrupting, printing 3-21 J jams.
paper feed area cleaning 5-4 paper guides adjusting 3-3, 3-4, 3-8 custom 3-8 paper indicators 1-7 paper input trays, cleaning 5-4 paper jams clearing 3-22 to 3-49 in duplex unit 3-38 in feed path 3-26 in fuser unit 3-36 in HCI 3-32 in HCO 3-45 in reversing unit 3-40 messages A-5 paper path 2-5 adjusting alignment 6-11 to 6-22 paper side exit 1-15 paper size configuring 2-26 setting custom 3-10 setting standard 3-7 table 2-6 paper trays 6-24 adjusting guides 3-3 default 6-25 installing 3-2 locking 3-18 remov
printer control language.
transfer assembly cleaning 5-6 installing 4-27 replacing 4-19 transfer assembly guide 1-11 cleaning 5-9 transparencies, specifications D-14 troubleshooting error messages 3-49 paper problems D-20 print quality 6-1 Typeface report E-8 Index-6 V virtual font cartridges 6-26 W warning messages iv, A-4 warranty F-6
READER COMMENT SHEET System Peripherals Operation D640 Cut Sheet Printer User Manual Manual Part Number C5620-90024 March 1997 A reader comment sheet helps us improve the accuracy and readability of this User Manual. It also gives you a way to make suggestions and recommend improvements to the product.
Manual Part No.
