HP StorageWorks DAT USB Tape Drives User Guide (DW049-90916, June 2010)

2. Check that you are using the correct media for the tape drive, see
“Use the correct media” on page 45.
3. Make sure that you have loaded the cartridge with the correct orientation (see
“Loading and unloading” on page 42).
4. Check for damage to your media and discard it if it is damaged.
5. Use a new or known-good piece of media and see if it loads. If it does, the original cartridge is
faulty and should be discarded.
6. Check if another DAT drive of the same model will accept the cartridge. If it does, the original
drive may be faulty. Before calling customer service, please check that the tape drive is responding.
Use HP Library & Tape Tools, see “HP Library & Tape Tools” on page 57.
Troubleshooting66