Brocade Fabric OS Command Reference Manual - Supporting Fabric OS v5.3.0 (53-1000436-01, June 2007)

xxvi Fabric OS Command Reference Manual
53-1000436-01
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
- Technical Support contract number, if applicable
- Switch model
- Switch operating system version
- Error numbers and messages received
- supportSave command output
- Detailed description of the problem and specific questions
- Description of any troubleshooting steps already performed and results
- Serial console and telnet session logs
- syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as shown here:
:
The serial number label is located as follows:
- Brocade 3014—On the top of the chassis, under the insertion arm
- Brocade 3016 and 4012—On the bottom of the switch module
- Brocade 200E, 3250, 3850 and Silkworm 3200—On the bottom of the chassis
- Silkworm 3800 and Brocade 3900— Nonport side of the chassis
- Brocade 4100, 4900, and 7500—On the switch ID pull-out tab located inside the chassis
on the port side on the left
- Silkworm 12000, Brocade 24000, and 48000—Inside the chassis next to the power
supply bays
- Silkworm Multiprotocol Router Model AP7420—On the bottom of the chassis and on the
back of the chassis.
- Use the wwn -sn command to display the switch serial number on v5.3.0 only.
3. World Wide Name (WWN)
- Brocade 200E, 3250, 3800, 3850, 3900, 4100, 4900, 7500, and 7600 switches and
Brocade 24000, 48000, and directors: Provide the license ID. Use the licenseIdShow
command to display the license ID.
-
All other Brocade switches: Provide the switch WWN. Use the wwn command to display the
switch WWN.
*FT00X0054E9
FT00X0054E9