Brocade Fabric Manager Administrator's Guide v6.1.0 (53-10000610-02, June 2008)

Fabric Manager Administrator’s Guide 143

53-10000610-02

Chapter

Call Home Support

In this chapter

•About call home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

•Call home configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

•Call home monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

About call home

When you enable the call home feature, Fabric Manager monitors the status of switches

continuously and generates call home alerts whenever a call home triggering event occurs.

Triggering events include the following:

• Switch status changes to either marginal or down

• Switch status remains marginal or down but the reason for the status changes

• Switch reboots

• Switch is unreachable (complete loss of IP connectivity)

• FICON RLIR events

All qualifying events trigger a call home action, and the status of each call home action is recorded

in the following file:

<installdir>/server/server/fmserver/log/callhomehistory.log

You can view the call home alerts in Fabric Manager. You can also configure call home to send an

e-mail message to a user-defined e-mail address and run an external program whenever a call

home triggering event occurs.

You can configure call home to optionally capture support information when a triggering event

occurs. Fabric Manager can capture supportSave information only for switches running Fabric OS

v5.2.0 or later. The supportShow and supportSave information is collected in the location of the

built-in or external FTP server.

Each call home alert includes the reason for the alert, a brief description of the failure, and

detailed switch information (including the name, IP address, WWN, domain ID, switch type, factory

and supplier serial numbers, firmware version, switch status, and other information). The alert also

includes the 100 most-recent events from the event log and supportShow command output in

zipped format.

Call home e-mail messages

You can configure call home to send an e-mail message to a user-defined e-mail address whenever

a call home event is triggered for an unhealthy switch. The e-mail message contains the details of

the FTP server location where the supportShow or supportSave information is captured.