Brocade Fabric Manager Administrator's Guide v6.1.0 (53-10000610-02, June 2008)

Fabric Manager Administrator’s Guide 347
53-10000610-02
Appendix
A
Troubleshooting
In this appendix
•Fabric Manager support information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
•Client issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
•Client/server interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
•Server issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
•Fabric discovery problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
•supportShow and supportSave output . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
•Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
•Additional problem areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Fabric Manager support information
For all problems with Fabric Manager, use the Server Management Console to capture
supportshow information, as described in “Technical support information” on page 330.
If the Server Management Console is unavailable, or if you are capturing and reporting client
issues, follow these steps:
The fmsupportshow utility provides the following information in the specified destination directory:
Windows:
• ..\FabricManager\support\<date and time directory>\client
• ..\FabricManager\support\<date and time directory>\server\db
fmsupportshow creates a directory using a combination of “date and time stamp” and copies
all these files into this directory.
Client-related information is copied to the client directory, and server-related information is
copied to the server directory.
For example, in Figure 232, the files are located at:
• C:\FabricManager\support\Wed-10-11-2006-15-39-18\client
• C:\FabricManager\support\Wed-10-11-2006-15-39-18\server\db
Solaris and Linux: Following is an example for fmSupportShow output in Solaris. The output for
Linux is similar.
Example
fmgr007006:/test/fm5.2/FabricManager/bin# ./fmsupportshow.sh
creating directory /test/fm5.2/FabricManager/support/2006-06-23-09-28-12
creating directory /test/fm5.2/FabricManager/support/2006-06-23-09-28-12/server