Brocade Fabric Manager Administrator's Guide v6.1.0 (53-10000610-02, June 2008)

xxiv Fabric Manager Administrator’s Guide
53-10000610-02
For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
http://www.t11.org
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
The serial number label is located as follows:
• Brocade 300, 5100, and 5300—On the switch ID pull-out tab located on the port side on
the left
• Brocade 3014—On the top of the chassis, under the insertion arm
• Brocade 3016 and 4012—On the bottom of the switch module
• Brocade 200E, 3200, 3250 and 3850—On the nonport side of the chassis
- Brocade 3800 and 3900— Nonport side of the chassis
• Brocade 4100, 4900, and 7500—On the switch ID pull-out tab located inside the chassis
on the port side on the left
• Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
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