Brocade Fabric Manager Administrator's Guide v6.1.0 (53-10000610-02, June 2008)
348 Fabric Manager Administrator’s Guide
53-10000610-02
Fabric Manager support information
A
Fabric Manager Server data captured successfully to
/test/fm4.4/FabricManager/support/2006-06-23-09-28-12/server
fmgr007006:/test/fm5.2/FabricManager/bin#
Capturing Fabric Manager support information
1. Perform one of the following actions, depending on your operating system to capture
server-side information:
• Windows:
Select Start > Programs > Fabric Manager > Utilities > Capture FM Support Information to
generate fmsupportshow output.
A command window opens (see Figure 232 on page 349) and runs the
fmsupportshow.bat file. Alternatively, you can run the following script to capture the
problem:
<installdir>\bin\fmsupportshow.bat
• Solaris and Linux:
Run the following script to capture the problem:
<installdir>/bin/fmsupportshow.sh
2. Run one of the following scripts depending on your operating system to capture supportshow
information on the client side:
• Windows:
<UserHomeDirectory>\Fabric Manager\<FM Server IP>\client\fmclientsupportshow.bat
For example:
C:\Documents and Settings\Admin\Fabric Manager\127.0.0.1\client\fmclientsupportshow.bat
• Solaris and Linux:
<UserHomeDirectory>/Fabric Manager/<FM Server IP>/client/fmclientsupportshow.sh
For example:
/user/admin/Fabric Manager/127.0.0.1/client/fmclientsupportshow.sh
See the example on page 347 for an illustration of the fmsupportshow output for Solaris.
3. Obtain a screenshot of the client (if reporting a GUI problem).
4. Record and include any fabric or switch activities, such as firmware downloads, reboots,
segmentation, and merge.
5. Record and include any actions executed from Fabric Manager.
6. Perform the following actions if the issue is related to Fabric OS:
a. Capture Fabric Manager supportShow information using the Server Management Console
(see “supportShow and supportSave output” on page 355).
b. Capture switch supportShow and supportSave information from the Fabric Manager client
or from the command line interface (see the Fabric OS Command Reference).
7. Report the problem to technical support (using a .zip or tar file).