Brocade Fabric Manager Administrator's Guide v6.1.0 (53-10000610-02, June 2008)

358 Fabric Manager Administrator’s Guide
53-10000610-02
Additional problem areas
A
• “Stopping Fabric Manager server on Solaris and Linux” on page 361
• “Changing printers in Fabric Manager” on page 362
• “Changing the time in Fabric Manager” on page 362
• “ODBC driver installer error” on page 362
• “fmsupportshow output file is empty” on page 362
Fabric Manager license key and serial number
Fabric Manager v5.2.0 and later stores the serial number and license key in a file each time a user
successfully registers Fabric Manager. The file name is fmlicense.txt and should be in the local
Fabric Manager user directory. The file contains the version of Fabric Manager installed, the serial
number, license key, license type, and licensing date.
You can also click Help > Register to view the license key and serial number.
If you still cannot find your license key and serial number, contact Technical Support.
Switches and hosts do not recognize HBA after firmware download to
HBA
During the firmware download to HBA process, if the switch or host to which the HBA is attached is
rebooted, the firmware in the HBA flash memory can become corrupted and HBA will not be able to
log in to the switch or respond to the query from the switch. Thus, from both the Fabric Manager
and the switch point of view, this HBA does not appear and drops out of the name server list. To
solve this problem, use HBAnyware on the attached host and reload the firmware on the HBA.
503 Service Unavailable/Overloaded error
The 503 error indicates that Fabric Manager has discovered a switch whose web server is
unavailable or overloaded. If you receive this error, try to poll the switch using only one Fabric
Manager server.
When a switch displays this error after Fabric Manager has already discovered the switch, the error
is displayed only in the error log.
Although switches can appear as unreachable in Fabric Manager when they receive this error, the
error occurs more frequently on switches that run firmware versions 2.x and 3.x.
Installation wizard
This section describes problems that might occur while you are running the installation wizard.
Installation wizard does not launch
Run the DOS command dxdiag and make sure that the graphics tests run without errors. If any
version of DirectX files or any diagnostic files are missing, go to Microsoft’s Web site and upgrade
to the latest version of DirectX.