Brocade Fabric Manager Administrator's Guide v6.1.0 (53-10000610-02, June 2008)

Fabric Manager Administrator’s Guide 359
53-10000610-02
Additional problem areas
A
Installation wizard locks up
Press the Ctrl key until a DOS Java console displays. The console captures a log of the entire
installation process.
Services not starting after upgrade
After upgrading Fabric Manager, if the services do not start after the host is restarted it could be a
problem with the installation program, Install Anywhere.
During the upgrade process, Install Anywhere marks some files for deletion. If these files cannot be
deleted during an upgrade, they are deleted after the host is restarted. In this case, some services
may be stopped and the application will not function properly.
It is not possible to predict which files could be causing the problem. Since the files are randomly
marked for deletion, workarounds at the installer phase will not be effective. You can resolve this
issue by completing the following the steps:
1. Open Windows services and stop the services. Fabric Manager services include:
• Fabric Manager FTP Server
• Fabric Manager PM Server
• Fabric Manager SAN Connector Service
• Fabric Manager Server
2. Repeat the upgrade installation process.
Uninstallation of an upgraded Fabric Manager installation hangs
In rare cases, it is possible that installers and uninstallers are running simultaneously. On some
system configurations, this can corrupt the global registry created by the Zero G installer.
To correct this, rename the global registry and then perform an uninstall/reinstall.
• On Windows systems, the global registry is located in the hidden directory C:\Program
Files\Zero G Registry\.com.zerog.registry.xm
l
• On UNIX systems, when you are logged in as root, the global registry is located in the \var
directory. If you are logged in as a user, it is in the user account's home directory.
Fabric Manager client does not start
This section describes scenarios in which the Fabric Manager client fails to launch.
Welcome page does not launch
If the Internet Explorer security settings are configured such that no Active X components or Java
Script can be executed, then the Fabric Manager welcome page does not launch. Use the following
procedure to configure the Internet Explorer security parameters to allow the Welcome page to
launch.
1. In the Internet Explorer, click Tools > Internet Options.
2. Click the Security tab in the Internet Options dialog box.