HP StorageWorks Fabric OS 6.x administrator guide (5697-7344, March 2008)

Fabric OS 6.x administrator guide 305
• How large is the fabric?
• Is it a secure fabric?
• Is the fabric redundant?
6. Run the supportSave command on both CPs if it is a director class product, for example 4/256 SAN
Director or DC SAN Backbone Director (short name, DC Director).
7. Document the sequence of events by answering the following questions:
• What happened prior to the problem?
• Is the problem reproducible?
• If so, what are the steps to produce the problem?
• What configuration was in place when the problem occurred?
8. Did a failover occur?
9. Was security enabled?
10. Was POST enabled?
11. Are serial port (console) logs available?
12. Which CP blade was active? (only applicable to the SAN Director 2/128, 4/256 SAN Director, and
DC Director.
13. Obtain as much of the following informational items as possible prior to contacting HP technical
support.
• A description of the problem with the switch or the fault with the fabric.
• Switch information:
• Serial number (located on the chassis)
• World Wide Name (obtain using licenseIdShow or wwn commands)
• Fabric OS version (obtain using the version command)
• The last actions or changes made to the system environment:
•settings
• supportSave output; you can save this information on a qualified and installed HP USB storage
device only on the DC Director platform.
• pdShow and supportSave output
• Host information:
• OS version and patch level
•HBA type
•HBA firmware version
•HBA driver version
• Configuration settings
• Storage information:
•Disk/tape type
•Disk/tape firmware level
• Controller type
• Controller firmware level
• Configuration settings
• Storage software (such as EMC Control Center, Veritas SPC, etc.)