HP Designjet 4020 and 4520 printer series Using your printer
Legal notices Trademarks © Copyright 2008 Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, Adobe Photoshop® and PostScript® are trademarks of Adobe Systems Incorporated. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services.
Table of contents 1 Introduction Using this guide .................................................................................................................................... 2 The printer's main features ................................................................................................................... 2 The printer's main components [4020] ................................................................................................. 3 The printer's main components [4520] ......
Unload a single sheet [4020] .............................................................................................................. 31 Load a roll onto the spindle [4520] ..................................................................................................... 31 Load a roll into the printer [4520] ........................................................................................................ 33 Unload a roll from the printer [4520] ..............................................
8 How do I... (color topics) Perform color calibration .................................................................................................................... 68 Perform black point compensation ..................................................................................................... 68 Set the rendering intent ...................................................................................................................... 69 Select the color emulation mode ....................
12 How do I... (Image Diagnostics Print topics) Print the Image Diagnostics Print ..................................................................................................... 118 Respond to the Image Diagnostics Print .......................................................................................... 118 Interpret Image Diagnostics part 1 ................................................................................................... 118 Interpret Image Diagnostics part 2 ................
16 The problem is... (image error topics) The print is completely blank ............................................................................................................ 164 The output contains only a partial print ............................................................................................ 164 The image is clipped ........................................................................................................................
20 Tell me about... (Embedded Web Server topics) 21 Tell me about... (printer topics) Color emulation modes .................................................................................................................... 190 Connect the printer ........................................................................................................................... 191 The printer's rear lights .............................................................................................................
Index .................................................................................................................................................................
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ENWW Introduction ● Using this guide ● The printer's main features ● The printer's main components [4020] ● The printer's main components [4520] ● The front panel ● Printer software Introduction 1 1
Introduction Using this guide This guide is for the HP Designjet 4020/4520 Printer series and the HP Designjet 4520 Stacker, for information about the HP Designjet 4520 Scanner, please refer to the Scanner User's Reference Guide in a separate document. Using your printer (on CD) and the Quick Reference Guide (on paper) are organized into the following chapters: Introduction This chapter provides a brief introduction to the printer and its documentation for new users. How do I ...
Ink and paper usage information is available from the front panel, and on the Web from the Embedded Web Server ● Accurate and consistent color reproduction features: ◦ Press emulations for U.S., European and Japanese standards; and color monitor RGB emulations (see Color emulation modes on page 190) ◦ Automatic color calibration Introduction ● The printer's main components [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only.
11. Spindle lever Introduction 12. Paper load lever Rear view 1. Power socket and on/off switch 2. Sockets for communication cables and optional accessories The printer's main components [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. The following front and rear views of the printer illustrate the main components.
1. Ink cartridges 2. Platen 3. Printhead carriage 4. Printhead 5. Printhead cleaner 6. Front panel 7. Paper load lever (roll 1) 8. Spindle 9. Paper load lever (roll 2) Introduction Front view 10. Bin 11. Spindle drawer (roll 1) 12.
Introduction Front view with optional stacker Rear view 6 1. Power socket and on/off switch 2.
Your printer's front panel is located on the front of the printer, on the right-hand side. It has the following important functions: ● It must be used to perform certain operations, such as loading and unloading paper. ● It can display up-to-date information about the status of the printer, the ink cartridges, the printheads, the paper, the print jobs, etc. ● It can provide guidance in using the printer. ● It displays warning and error messages when appropriate.
Introduction 10. The Back key goes back to the previous menu. If you press it repeatedly, or hold it down, you will soon return to the main menu. 11. The Down key moves to the next item in a list, or decreases a numerical value. To highlight an item in the front panel, press the Up or Down key until the item is highlighted. To select an item in the front panel, first highlight it and then press the Select key. The four front-panel icons are all found in the main menu.
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Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long (100 m=328 ft.) Requires extra equipment (switches). Jetdirect print server (optional Moderate; varies according to Long (100 m=328 ft.) accessory) network traffic Requires extra equipment (switches). Software setup Useful for wireless or AppleTalk connection, and for Novell printing.
Connect directly to a computer (Windows) 1. Do not connect the computer to the printer yet. You must first install the printer driver software on the computer, as follows. 2. Insert the HP Start-Up Kit CD into your CD drive. If the CD does not autorun, run the AUTORUN.EXE program in the root folder of the CD. 3. Click the Custom Install button. 4. Follow the instructions on your screen to set up the printer. The following notes will help you to understand the screens and make appropriate choices.
5. When the printer driver has been installed, the HP Printer Setup Assistant will start automatically, to set up a connection to your printer. Follow the instructions on your screen. 6. When the HP Printer Setup Assistant has finished, you can remove the CD from the CD drive. The HP Printer Setup Assistant can be run separately from the CD, if the printer driver is already installed.
3. Open the Mac OS X HP Designjet Installer icon. 4. Select Uninstall, and follow the instructions on your screen to uninstall the printer software. To delete the print queue: ENWW ● Under Mac OS X 10.5: from the system preferences, select the Print & Fax dialog. Select the name of the printer and click the – button. ● Under Mac OS X 10.4 there are two ways of deleting the print queue: from the system preferences, select the Printing pane of the Print & Fax dialog.
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Switch on and off TIP: The printer is Energy Star compliant and can be left switched on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (5 minutes by default), it will save power by going into sleep mode. However, any interaction with the printer will return it to active mode, and it can resume printing immediately.
6. Insert the power cord into the power socket and switch on the printer using the power switch. 7. Check that the Power light on the front panel comes on. If it does not, use the Power key to switch the printer on. Change the language of the front panel There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front panel language, go to the front panel and select the then Printer configuration > Front panel options > Select language.
Change the language of the Embedded Web Server The Embedded Web Server can work in the following languages: English, Portuguese, Spanish, Catalan, French, Italian, German, Simplified Chinese, Traditional Chinese, Korean and Japanese. It will choose whichever language you have specified in your Web browser's options. If you have specified a language that it cannot support, it will work in English. To change the language, you must change your Web browser's language setting.
Request E-mail notification of specific error conditions 1. In the Embedded Web Server, go to the E-mail server page, which you can find in the Settings tab, and ensure that the following fields are correctly filled in: ● SMTP server: the IP address of the outgoing mail server (SMTP) that will process all E-mail messages from the printer. If the mail server requires authentication, E-mail notifications will not work.
Change the units of measurement To change the units of measurement displayed in the front panel, select the configuration > Select units, and select English or Metric. icon, then Printer The units of measurement can also be changed in the Embedded Web Server. Adjust for altitude Your printer will work better if you tell it roughly at what altitude it is. To set the altitude, go to the front icon, then Printer configuration > Select altitude, and select a range.
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Load a roll onto the spindle [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only. 1. Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 2. Lower the spindle lever. 3. Remove the right-hand end of the spindle (1) from the printer, then move it to the right in order to extract the other end (2). Do not insert your fingers into the spindle supports during the removal process.
7. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. NOTE: There is also a label on the spindle showing the correct orientation. 8. Put the blue paper stop on to the upper end of the spindle, and push it towards the end of the roll. 9. Ensure the blue paper stop is pushed in as far as it will go, without using excessive force. 10.
11. To make sure that the right end of the spindle is in place, check that the spindle lever is in its top position (horizontal). You can move the lever yourself if necessary. If you are a regular user of different paper types, you can change rolls more quickly if you pre-load rolls of different paper types on different spindles. Extra spindles are available for purchase. Load a roll into the printer [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only.
Wait until the front panel prompts you to open the window. 5. Lift the paper load lever. 6. Pull out approximately 1 m (3 ft.) of paper. 7. Carefully insert the leading edge of the roll above the black roller. WARNING! Take care not to touch the rubber wheels on the platen while loading paper: they may rotate and trap skin, hair or clothing. WARNING! Take care not to push your fingers inside the printer's paper path. It is not designed to accommodate fingers, and the results may be painful.
8. Wait until the paper emerges from the printer as shown below. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully [4020] on page 130. 9. Align the right-hand edge of the paper with the blue line and the left edge of the half-circle on the right of the platen. 10. When the paper is correctly aligned with the blue line and half-circle, lower the paper load lever. Paper 11.
12. Wind the excess paper onto the roll. Use the paper stop to turn the roll in the direction shown. 13. Lower the window. 14. The front panel again prompts you to wind excess paper onto the roll. 15. The printer will perform a color calibration, if it has not already calibrated the paper type you are using, and if color calibration is turned on. See Perform color calibration on page 68. 16. The front panel displays the Ready message and the printer is ready to print.
5. Press the spindle lever (2) down and remove the roll from the printer, pulling out the right-hand end first. Do not insert your fingers into the spindle supports during the removal process. Roll detached from spindle If the end of the roll is visible but no longer attached to the spindle: 1. If you have already selected Paper unload at the front panel, press the Cancel key to cancel that procedure. 2. Lift the paper load lever. If the front panel displays a warning about the lever, ignore it. 3.
2. If the printer is unable to detect the paper type, the front panel displays a list of paper types. Select the paper type you are using. If it is not clear which you should select, see Supported paper types on page 200. Wait until the front panel prompts you to open the window. 4. Lift the paper load lever. 5. Insert the sheet into the printer as shown below. Paper 3.
6. Insert the sheet until it reappears from the printer as shown below. WARNING! Take care not to touch the rubber wheels on the platen while loading paper: they may rotate and trap skin, hair or clothing. WARNING! Take care not to push your fingers inside the printer's paper path. It is not designed to accommodate fingers, and the results may be painful. 7. Pull the sheet out from the top. 8. Align the leading edge of the sheet with the metal bar in the platen.
10. Lower the paper load lever. 11. If the paper has been loaded successfully, the front panel displays the Ready message and the printer is ready to print. If something has gone wrong (paper mispositioned or misaligned), follow the instructions on the front panel. NOTE: When printing on sheet paper you are recommended to select Normal or Best print quality, see Change the print quality on page 57.
4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. NOTE: There is also a diagram on the outside face of each paper stop showing the correct orientation. 5. Press the roll towards the black paper stop until it clicks into place. NOTE: If you have difficulty with this, try turning the spindle to a vertical position, so that gravity presses the roll against the stop. Paper 32 6.
8. Ensure there is no space between the roll and the blue stop. If you are a regular user of different paper types, you can change rolls more quickly if you pre-load rolls of different paper types on different spindles. Extra spindles are available for purchase. Load a roll into the printer [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. To start this procedure you need to have a roll loaded on the spindle. See Load a roll onto the spindle [4520] on page 31.
2. Lift the drawer upwards a little, then pull it towards you. 3. Load the roll and spindle into the drawer. Hold the roll as shown by the paper stops at each end of the spindle. Try to avoid touching the paper surface. CAUTION: Two people may be needed to load a heavy roll. Lift the paper load lever. Lift the upper lever if you are loading the upper roll, the lower lever if you are loading the lower roll. 5.
ENWW Feed the paper from roll 1 onto the drawer 1 platen. Align the paper parallel with the blue lines on the right side of the platen. The paper edge does not need to be aligned exactly with a specific blue line, but between the two outer lines. 7. Feed the paper for a few centimeters more after the printer beeps, then turn the roller backwards to tension the paper correctly. 8. Lower the paper load lever. 9. Push the drawer back into position. Paper 6.
10. Wind excess paper back onto the roll. Use the paper stop to turn the roll in the direction shown. 11. If the printer is unable to detect the paper type, the front panel displays a list of paper types. Select the paper type you are using. If it is not clear which you should select, see Supported paper types on page 200. 12. The front panel asks you to specify the length of the roll you are loading. After you have done so, it will start to load the roll.
Before unloading a roll, check whether the end of the roll is still attached to the spindle, and follow the appropriate procedure as described below. The normal procedure (roll attached to spindle) If the end of the roll is still attached to the spindle, use the following procedure. 1. At the printer's front panel, select the 2.
5. Lift the drawer upwards a little, then pull it towards you. 6. Remove the empty spindle from the printer, pulling out the right-hand end first. Do not insert your fingers into the spindle supports during the removal process. 7. Lower the drive pinch and paper load levers. 8. If the front panel is displaying a warning message, press the Select key to clear it. No paper visible If the end of the roll has entirely disappeared into the printer: 1.
With your right hand, grip the cutter and rotate it as shown on the cutter's top cover, to make the initial cut, then pull it gently across the paper. 5. Remove the cut-off piece of paper. 6. Rotate the spindle backwards to move the paper edge out of the way. Paper 4.
7. Return the cutter to the right-hand side of the drawer. View information about the paper At the printer's front panel, select the source on which you want information. or icon, then Paper information, then choose the paper You will see the following information displayed on the front panel: ● The roll or sheet status NOTE: The HP Designjet 4520 Printer series prints on roll paper only.
If you do not find the media profile you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information. See Update my printer's firmware on page 116. Use non-HP paper HP's own paper types have been fully tested with the printer and can be expected to give the best print quality. However, you can print on paper from any manufacturer.
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Submit a job with the Embedded Web Server 1. Access the Embedded Web Server (see Access the Embedded Web Server on page 17). 2. Go to the Submit job page. 3. Select Add files and browse your computer to select the file to print. NOTE: Submitting a job to be printed via the Embedded Web Server does not require you to have the printer driver nor the file's native application installed on your computer. 4.
You can save a job only while submitting it for printing: 1. Access the Embedded Web Server (see Access the Embedded Web Server on page 17). 2. Go to the Submit job page. 3. Browse your computer and select the file to print. 4. If you want to submit more than one file, click the Add another file button to add another file. All files submitted together will have the same job settings.
You can select at what point you want to print a file you have in the queue. From the Web server, select icon the Settings tab > Device setup > When to start printing; or, from the front panel, select the and then Job management options > When to start printing. There are three options you can select: ● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but offers the best print quality.
You can also do this from the front panel: select the job and choose Copies, then specify the number of copies required and press the Select key. This overrides any value set by your software. NOTE: If Rotate was On when you sent the file, every copy will be rotated. If the job has already been printed, use Move to front to move it to the top of the queue.
1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When the following are true: ● The printer is loaded with roll paper, not sheet paper. ● In the front panel's Job Management menu or the Embedded Web Server's Device Setup page, Nest is On. ● The queue must be set to On.
● ● All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same nest): ◦ HP-GL/2 and HP RTL, CALS G4 ◦ PostScript, PDF, TIFF, JPEG JPEG, TIFF and CALS G4 pages with resolutions greater than 300 dpi may not nest with other pages in some cases.
Table 5-1 Recommended settings for unattended printing Print type Print mode MaxDetail Optimized for Drying time Paper types Lines Normal Off Lines Optimal Coated, Bond, Heavyweight Coated, Glossy Lines and fills Normal On Lines Optimal Coated, Bond, Heavyweight Coated, Glossy Maps Best On Images Optimal Coated, Heavyweight Coated, Glossy Renderings, photographs Best On Images Optimal Coated, Heavyweight Coated, Glossy Print job 50 Chapter 5 How do I...
How do I... (stacker topics) [4520] Stacker 6 NOTE: This chapter applies to the HP Designjet 4520 Printer series only. The stacker is an optional accessory for the HP Designjet 4520 Printer series. It stacks prints flat, on top of one another, instead of letting them fall into the bin.
Install the stacker Stacker 1. Connect the cables between the stacker and the printer. 2. Switch on the stacker. 3. icon on the printer's front panel, then Accessories > Stacker > Install stacker. The Select the front panel will prompt you to attach the stacker to the printer. 4. There are two latches on the stacker that engage with the printer deflectors. To attach the stacker to the printer, attach first one side and then the other (because less force is required that way).
● Normal is the default and recommended setting. ● High sets the roller to a higher temperature, which may be useful for particularly stiff paper. ● Low sets the roller to a lower temperature, which may be useful for paper with a particularly sensitive coating. Change paper rolls while using the stacker 1. Remove the stack of cut paper from the stacker in order to make the stacker easier to handle. 2. Detach the stacker from the printer: first one side, then the other. 3.
Move or store the stacker Stacker Before moving or storing the stacker, take a couple of steps to reduce the amount of space it occupies. 54 1. Undo the screws at either side of the stacker tray, and let the tray hang vertically. 2. Remove the pin from each leg extension, and rotate the leg extension upwards. Chapter 6 How do I...
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Change the page size The page size can be specified in the following ways: ● Using a Windows printer driver: select the Paper/Quality tab, then Size is. ● Using a Mac OS printer driver: select Page Setup from the File menu, select your printer in the Format for popup menu, then Paper Size. NOTE: If there is no Page Setup in the File menu, select Print and then Paper Size. Image adjustment ● Using the Embedded Web Server: go to the Page Size section of the Submit Job page.
Using the PostScript printer driver for Mac OS X 1. Select Page Setup from the File menu. 2. Select Manage Custom Sizes at the end of the Paper Size list. 3. Press the New or + button. 4. Enter your choice of name for your custom page size. 5. Enter its width and length. Image adjustment NOTE: If there is no Page Setup in the File menu, select Print. Using the Embedded Web Server 1. Go to the Page Size section of the Submit Job page. 2. Select the Custom option. 3.
Image quality settings Paper types Print content Lines (draft) Print quality Optimized for Maximum detail Fast Drawings/text Off (or On for higher quality, lower speed) Bright White Bond Paper Translucent materials* Coated Paper Lines Normal Drawings/text Off Bright White Image adjustment Bond Paper Translucent materials* Coated Paper Lines and fills (fast) Normal Drawings/text On Bright White Bond Paper Translucent materials* Coated Paper Heavyweight Coated Paper Productivity Photo Glo
Image quality settings Paper types Print content Renderings Print quality Optimized for Maximum detail Best Images Off Heavyweight Coated Paper Photographs Best Images Off Productivity Photo Gloss * Translucent materials include Vellum, Translucent Bond, Natural Tracing Paper, Clear Film and Matte Film. For technical details of print resolution, see Functional specifications on page 208.
● Using a Mac OS printer driver: select Page Setup from the File menu, then Paper Size. You select the page size and the margins at the same time. NOTE: If there is no Page Setup in the File menu, select Print and then Paper Size. Image adjustment ● Using the Embedded Web Server: select from the Margins list on the Submit Job page. ● With a firmware level of a least FW9, it is possible to reduce the nesting margins to 0.
● Using the Windows HP-GL/2 and HP RTL printer driver: select the Paper/Quality tab and press the Margins/Layout button, then select Clip Contents By Margins from the layout options. ● Using the Windows PostScript printer driver: select the Paper/Quality tab, then Size is, and select an oversize page. Press the Margins/Layout button, then select Clip Contents By Margins from the layout options.
Rotate an image By default, images are printed with their shorter sides parallel to the leading edge of the paper, like this: Image adjustment You may wish to rotate your images by 90 degrees in order to save paper, like this: You can do this in the following ways: ● Using the HP-GL/2 and HP RTL printer driver for Windows: select the Finishing tab, then Rotate by 90 degrees. ● Using the PostScript printer driver for Windows: select the Features tab, then Rotate by 90 degrees.
Autorotate The HP-GL/2 and HP RTL printer driver provides an Autorotate option in the Paper/Quality tab, which will automatically rotate by 90 degrees any oversized portrait images in order to save paper. Print a mirror image ● Using the HP-GL/2 and HP RTL printer driver for Windows: select the Finishing tab, then Mirror Image. ● Using the PostScript driver for Windows: select the Advanced tab, then Document Options, Printer Features and set Mirror Image to On.
Change the palette settings You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. These palettes will be applied only to HP-GL/2 and HP RTL jobs with no software palette embedded. NOTE: All HP-GL/2 and HP RTL jobs generated by the HP-GL/2 and HP RTL driver that comes with the printer will include an embedded software palette, and thus any palette settings in the front panel will be ignored. To redefine Palette A: Image adjustment 1.
Change the treatment of overlapping lines The Merge setting controls the overlapping lines in an image. There are two settings, Off and On. ● If Merge is Off, where the lines cross only the color of the top line is printed. ● If Merge is On, where the lines cross the colors of the two lines are merged. Image adjustment To turn Merge on, select the icon, then Default printing options > HP-GL/2 options > Enable merge. You can set the merge setting from your software in some applications.
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Perform color calibration Color calibration improves color consistency between prints, and from one printer to another. It is normally performed whenever a printhead is replaced, and whenever a new paper type is introduced that has not been calibrated yet with the new printhead(s). However, this automatic behavior can be turned off, and a default color correction used for each of the known paper types. 1. From the front panel, select the 2. The available options for color calibration are: Color 3.
Set the rendering intent Rendering intent is one of the settings used when doing a color transformation. As you probably know, some of the colors you want to print may not be reproducible by the printer. The rendering intent allows you to select one of four different ways of handling these so–called out–of–gamut colors. ● Saturation (graphics): best used for presentation graphics, charts or images made up of bright, saturated colors.
Application settings 1. Open Adobe Photoshop and select Color Settings from the Edit menu. ● Working spaces: the working space is the color space you want to use when manipulating the image. We recommend using the color space that comes with the image (see Color Management Policies below), if any; otherwise, our recommended default settings are: RGB: Adobe RGB 1998, CMYK: SWOP for the USA and Euroscale Coated v2 for the rest of the world. ● Color Management Policies: select 'Preserve Embedded Profiles'.
2. Open the image. Accept the embedded color profile if there is one: 3. ENWW Once you have defined the color space in which you are going to work, you can if you like make a soft proof, which means emulating on the screen how the image will look when printed. To do this, you will need an ICC profile for your monitor. Select View > Proof Setup > Custom. Use the following information to select options in the Proof Setup window.
4. When you are ready to print the image, open the Print with Preview window from the File menu. In the Color Management tab you can select: ● Source Space: 'Document' (automatically assigned for you). ● Profile: select the profile you will use. We recommend using Adobe RGB. If neither Adobe RGB or sRGB is selected, then choose the appropriate ICC profile for the paper loaded, and remember to select later on in the driver the option Managed by Application.
In the Color tab (Windows) or Color Options panel (Mac OS), you have the following Color Management options. Select the same option that you selected in the Print dialog box above (Print Space section, Profile option). sRGB: this is the default color space. The input RGB data are converted to CMYK using the printer's internal color maps, which depend on the paper type and print quality selected.
Color 2. ● Rendering Intent: see Set the rendering intent on page 69. ● Black Point Compensation: this option is recommended if you have chosen the Relative Colorimetric rendering intent. See Perform black point compensation on page 68. Open the image. Accept the embedded color profile if there is one: Otherwise accept the default that Adobe Photoshop proposes: 74 Chapter 8 How do I...
Once you have defined the color space in which you are going to work, you can if you like make a soft proof, which means emulating on the screen how the image will look when printed. To do this, you will need an ICC profile for your monitor. Select View > Proof Setup > Custom. Use the following information to select options in the Proof Setup window. ● Profile: choose the profile based on the printer model and paper type you intend to use.
Color Driver settings The application's PostScript Color Management option will override the color settings of the driver (Input Profile and Rendering Intent). In this case, the driver will use the application's "Document" profile and selected rendering intent. Then, we have only to select in the driver: ● In the Paper/Quality tab (Windows) or Image Quality panel (Mac OS), set Print Quality to Best.
Application settings Open Adobe InDesign and select Color Settings from the Edit menu. ● Working spaces: the working space is the color space you want to use when manipulating the image. We recommend using the color space that comes with the image (see Color Management Policies below), if any; otherwise, our recommended default settings are: RGB: Adobe RGB 1998, CMYK: SWOP for the USA and Euroscale Coated v2 for the rest of the world. ● Color Management Policies: select 'Preserve Embedded Profiles'.
Each object in InDesign has its own color management. The InDesign elements (native) use the working spaces (default profiles) and the rendering intent defined in Color Settings, and the placed objects have their own assigned profile and rendering intent. Then, each element is converted from its own color space to the simulation color space, using its own rendering intent. 4.
Driver settings The PostScript driver is recommended for page-layout applications because it can color–manage CMYK data, RGB data or both simultaneously. In the Paper/Quality tab (Windows) or Image Quality panel (Mac OS), set Print Quality to Best. In the Color tab (Windows) or Color Options panel (Mac OS), select 'Application Managed Colors' and check the Automatic PANTONE Calibration box.
3. The Destination Profiles area lets you choose profiles that correspond to your devices: Monitor profile, Composite Output profile and Separation Output profile. Select in the Separation Output profile the profile of your output device (press) which you want to emulate on your printer later. Select in the Composite Output profile your printer profile; remember that it depends on the printer model, paper type and print quality option. 4.
Driver settings The PostScript driver is the best choice for page-layout applications because it can color–manage CMYK data, RGB data or both simultaneously. In the Image Quality panel, set Print Quality to Best. In the Color Options panel, select Application Managed Colors and check the Automatic PANTONE Calibration box. When the application performs color conversion to the printer's color space, the printer should accept these colors without changing them.
Get accurate colors from Microsoft Office 2003 Microsoft Office has no color management settings, so the best you can do is to configure the driver correctly. If you are using the HP-GL/2 and HP RTL driver, click the Properties button and configure the driver as follows. ● In the Paper/Quality tab, set Print Quality to Best. ● In the Color tab, ensure that the Print In Grayscale box is unchecked, and set Color Matching Method to 'sRGB'.
When you are ready to print, select File > Page and Print Setup, and select the HP-GL/2 and HP RTL driver. 3. Click the Properties button and configure the driver as follows. ● In the Paper/Quality tab, set Print Quality to Best. ● In the Color tab, ensure that the Print In Grayscale box is unchecked, and set Color Matching Method to 'sRGB'. 4. Click the OK button. 5. Select File > Print. Color 2. ● Printer Engine: select Windows Printer (it will use the selected raster driver).
6. You can print now (click the OK button). Printing with the ArcPress printer engine Color 84 1. You must have the driver you need installed, although it will function only as a port. 2. When you are ready to print, select File > Page and Print Setup, select the driver (the driver settings have no effect) and click the OK button. 3. Select File > Print. ● Printer Engine: select ArcPress.
● You can print now: click the OK button in this dialog box and in the Print dialog box. Color 4. Select the Color Adjustment tab if you want to adjust gamma, brightness, contrast or saturation. You can preview the changes.
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Remove an ink cartridge There are two types of ink cartridge removal. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridge is empty or faulty, and you must replace it to continue printing. CAUTION: Do not try to remove an ink cartridge while printing. CAUTION: Remove an ink cartridge only if you are ready to insert another one.
Release the door catch by pressing on the top until it clicks. 4. Pull the door fully open. 5. Grip the blue tab in front of the cartridge you wish to remove. 6. Pull the blue tab down. Ink system 3.
7. Then pull it outwards, towards you. 8. The cartridge comes out, in its drawer. 9. Lift the cartridge out of its drawer. Ink system NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges on their ends. 10. The front panel display will identify the missing ink cartridge. 90 Chapter 9 How do I...
Insert an ink cartridge 1. Pick up the new ink cartridge and find the label identifying the ink color. Hold the ink cartridge so that you can see the identifying colored label at the top of the side facing you. 2. Check that the colored label above the empty slot in the printer matches the color of the label on the cartridge. 3. Insert the ink cartridge into the cartridge drawer. Position the cartridge at the rear of the drawer as indicated below. 4.
5. When all cartridges have been inserted, close the door (push it until it clicks shut). 6. The front panel display confirms that all cartridges have been correctly inserted. Remove a printhead WARNING! Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. Printhead replacement must be performed with the printer switched on at the power isolation switch. icon, then Printhead management > Replace Ink system 1.
ENWW Locate the carriage. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This will now give you access to the printheads. 7. To remove a printhead, lift up the blue handle. Ink system 4.
8. Using the blue handle, gently disengage the printhead. 9. Gently pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 10. The front panel display identifies the missing printhead. Ink system Insert a printhead 1. If the printhead is new: a. 94 Remove the blue protective cap by pulling down on it. Chapter 9 How do I...
b. Remove the clear protective tape from the printhead's nozzles by pulling on the paper tab. The printhead is designed to prevent you from accidentally inserting it into the wrong position. Check that the colored label on the printhead matches the colored label of the carriage position into which the printhead is to be inserted. 2. Insert the new printhead into its correct position in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down.
4. Insert any other printheads that need to be installed, and close the carriage cover. When all the printheads have been inserted correctly and accepted by the printer, the printer will beep. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front panel, the printhead may need to be reseated. 5. Latch the carriage cover. When the carriage has been correctly latched, it looks like this: Ink system 6. 96 Close the window. Chapter 9 How do I...
7. The front panel display confirms that all printheads are correctly inserted. 8. Now replace the printhead cleaners for any printheads that have been changed. See Remove a printhead cleaner on page 102 and Insert a printhead cleaner on page 103. CAUTION: Leaving the old printhead cleaner in the printer will shorten the new printhead's life and possibly damage the printer.
This should be used for cleaning the electrical interconnects of both the printhead carriage and the printhead, which should be done if the front panel persistently displays the Reseat or Replace message next to the printhead. 1. Remove a new pre-moistened replacement sponge from its pouch. A supply of sponges is included in the box with the wiper. If all sponges have been used, more can be obtained by contacting your customer service representative. Ink system 98 2.
4. Close the carriage interconnect wiper, trapping the sponge in place. 5. Open the printhead carriage latch and extract the printhead that has the problem, as indicated on the front panel. See Remove a printhead on page 92. 6. Insert the carriage interconnect wiper into the printhead slot at the back.
8. Take special care to clean all contacts thoroughly, including the ones at the lowest point of the connector. 9. Using the same sponge, clean the lower strip of electrical contacts on the printhead (unless the printhead is new), avoid touching the upper set of electrical contacts. CAUTION: Do not touch the surface of the printhead containing the nozzles, which are easily damaged. 10. After waiting a few moments to allow both connectors to dry, replace the printhead into the printhead carriage.
12. Remove the soiled sponge from the carriage interconnect wiper. 13. Dispose of the soiled sponge in a safe place to prevent the transfer of ink onto hands and clothing. If the front panel continues to display the Reseat or Replace message, replace the printhead or contact your customer service representative. Align the printheads The printer will normally perform printhead alignment whenever printheads are replaced.
3. 4. If you are close to the beginning of a roll, the front panel will report that the printer may need to feed up to 3 m (≈ 10 ft) of paper before starting the printhead alignment. This is necessary to ensure a successful alignment.
Open the door. 3. Each printhead cleaner has a handle on the front. To remove the cleaner, press inward and upward as indicated by the arrow shown here, until the cleaner is released. 4. Lift up the printhead cleaner to remove it from the slot, and slide it out horizontally as shown below. Ink system 2. See also Insert a printhead cleaner on page 103. Insert a printhead cleaner The plastic bag in which the new printhead cleaner comes can be used to dispose of the old printhead and printhead cleaner.
1. Insert each printhead cleaner into the correct color slot location, in the service station, in the direction indicated by the arrow shown here. 2. When the printhead cleaner has been pushed all the way in, press inwards and downwards as indicated by the arrow shown here, until it clicks into place. If you have difficulty, see I cannot insert a printhead cleaner on page 168. NOTE: The front panel will not show the new printhead cleaner until the right-hand door is closed. 3.
NOTE: If you prefer to save some time at the expense of print quality, you can turn off these automatic icon, then Printer configuration > Auto printhead procedures from the front panel, by selecting the alignment > Off and Printer configuration > Color calibration > Off. The front panel may request that you load paper that is suitable for printhead alignment. The printhead alignment procedure requires a roll of opaque paper: not a single sheet, and not any kind of transparent or translucent material.
● Its status ● Its ink level, if known ● Its total ink capacity in milliliters ● Its manufacturer ● Its warranty status You can also get most of this information without leaving your computer by using the Embedded Web Server. For an explanation of the ink cartridge status messages, see An ink cartridge status message on page 169. Get printhead statistics To get information on your printheads: icon. 1. Go to the front panel and select the 2.
10 How do I...
Get accounting information from the printer There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, or for particular periods. See Check printer usage statistics on page 108. ● View ink and paper usage for each of your recent jobs by using the Embedded Web Server or the printer's front panel. See Check ink and paper usage for a job on page 108. ● Request accounting data by E-mail.
ID is provided. You can supply an account ID when submitting a job with the Embedded Web Server or with a printer driver (using the Accounting tab). 5. When you have completed the above steps, the printer will send accounting data by E-mail with the frequency that you specified. The data are provided in XML and can easily be interpreted by a third-party program.
Accounting 110 Chapter 10 How do I...
ENWW ● Clean the exterior of the printer ● Clean the input rollers ● Clean the platen ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Move or store my printer ● Update my printer's firmware ● Update my printer's software 111 Maintenance 11 How do I...
Maintenance Clean the exterior of the printer Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation (e.g. ink cartridge drawer handles) as required with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap. WARNING! To avoid an electric shock, make sure that the printer is switched OFF and unplugged before you clean it. Do not let water get inside the printer.
Open the window. 3. With a dry brush, remove ink deposits from the cutter groove. 4. With the same dry brush, remove ink deposits from the platen surface. 5. At the front panel, select the icon, then Paper handling options > Clean roller > Clean platen. This command will rotate the small rollers on the platen so that the whole circumference can be cleaned. Maintenance 2.
6. Maintenance Use a clean, absorbent lint-free cloth, slightly dampened with isopropyl alcohol, to wipe off loosened ink deposits from the platen. NOTE: Isopropyl alcohol is not provided in the Maintenance Kit. CAUTION: Do not use commercial cleaners or abrasive cleaners. Do not wet the platen directly because you will leave too much moisture behind. 7. Clean the cutter ramp with the damp cloth. 8. Clean the exposed part of the wheels with a dry cloth.
Open the window and apply a few drops of oil from the Maintenance Kit to the pads on either side of the carriage. 4. Apply a few drops of oil directly to the slider rod on either side of the carriage. 5. Close the window. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required.
Maintenance 7. Disconnect the printer's power cable and any cables connecting the printer to a network, a computer or a scanner. 8. If you have the HP Designjet 4520 stacker, disconnect and detach it. NOTE: We strongly recommend that you do not try to disassemble the HP Designjet 4520 roll module. Update my printer's firmware Your printer's various functions are controlled by software that resides in the printer, otherwise known as firmware.
ENWW ● Print the Image Diagnostics Print ● Respond to the Image Diagnostics Print ● Interpret Image Diagnostics part 1 ● Interpret Image Diagnostics part 2 ● Interpret Image Diagnostics part 3 ● If I still have a problem Diagnostics 12 How do I...
Print the Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight print quality problems. It helps you to check whether you have a print quality problem, and if you have, what the cause of the problem is and how to resolve it. Before using the Image Diagnostics Print, check that you have been using appropriate print quality settings (see Choose print quality settings on page 57). To print the Image Diagnostics Print: Diagnostics 1.
Diagnostics If you have horizontal misalignment, you will see something like this: If you have vertical misalignment, you will see something like this: If you have bidirectional misalignment, you will see something like this: Corrective action 1. Align the printheads, using the same paper type with which you were experiencing unacceptable print quality, if feasible (some paper types are not suitable for printhead alignment). See Align the printheads on page 101. 2.
Banding Diagnostics Banding has occurred when you see repetitive horizontal bands within the printed image. They can appear as light bands: or dark bands: or as a more gradual wave effect: Horizontal bands across strips of one color only If a printhead is faulty, you will see horizontal bands across strips of one color only; or at least the horizontal bands will be much more noticeable in one color than in the others.
1. Check that you are using appropriate print quality settings. See Choose print quality settings on page 57. 2. Clean the printheads. See Recover (clean) the printheads on page 97. 3. Reprint the Image Diagnostics Print. If you still see banding, continue with steps 4 and 5. 4. As there are two printheads for each color, check exactly which printhead is responsible for the problem, using Part 3 of the Image Diagnostics Print. See Interpret Image Diagnostics part 3 on page 121Part 3. 5.
Diagnostics Here are three examples of a black rectangle in close-up, showing the fine lines of which it is made: In the first two examples above, there are so many missing lines that the printhead may be faulty. In the third case there are only a few missing lines, which are acceptable, because the printer can compensate for such minor problems.
Check that you have the right settings in your software application. ● If you are seeing a problem only at the top of the page, see A defect near the start of a print on page 154.
Diagnostics 124 Chapter 12 How do I...
13 How do I... (paper advance calibration topics) ● Unsupported paper: different paper manufacturers provide papers with a wide range of properties such as paper thickness or stiffness, which may benefit from calibration. You can expect the best print quality when using HP's recommended papers (see Supported paper types on page 200).
NOTE: There are separate paper advance settings for Optimized for drawings/text and Optimized for images: each must be calibrated separately. NOTE: Papers from different manufacturers may require different paper advance settings even if they are of the same type, therefore the calibration will be useful only for the particular paper you calibrated. Remember that, when you perform the calibration, you will overwrite any previous paper advance settings for this paper type.
In the color gradient, part A, you should look for light or dark horizontal bands (banding), which indicate that the paper advance is not quite right. Usually you will see dark bands across the first pattern and light bands across the last pattern (see the examples below). The best pattern is one with no banding; if in doubt, select the pattern in the middle, between the last pattern with dark bands and the first pattern with light bands.
● Where you have two patterns next to each other which do not show signs of banding, see below, use the patterns above and below these two to help you select. For example, if the pattern above the two equal ones contains less banding then choose the pattern just below it. ● Where you have three patterns which show no signs of banding, select the middle pattern. Paper advance calibration If you look at part B of the print, you will probably see that it appears darker in some patterns than in others.
14 The problem is...
The paper cannot be loaded successfully [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only. ● The paper may be loaded at an angle (skewed or mislocated). Check that the right-hand edge of the paper is aligned with the half-circle on the right-hand side of the platen and, particularly in the case of sheet paper, that the leading edge is aligned with the metal bar in the platen. ● The paper may be crumpled or warped, or may have irregular edges.
Front panel message Suggested action Sheet too long. During the load process the printer has detected that the sheet is too long to be loaded properly. Make sure that the printer expects sheet and not roll. Press the Select key to try to load the paper again. See Functional specifications on page 208. Lever lifted. During the load process the paper load lever was lifted. This prevents the printer from loading the paper. Press the Select key to load the paper again.
Check printhead path Paper problems 1. Switch off the printer at the front panel, then also switch off the power switch at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 132 Chapter 14 The problem is...
Lift the paper load lever as far up as it will go. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Carefully pull the rest of the roll or sheet down and out of the printer. 7. Switch on the printer. 8. Reload the roll, or load a new sheet. See Load a roll into the printer [4020] on page 24 or Load a single sheet [4020] on page 28. 9.
● 84.2x:01 indicates a paper jam in drawer 2 (see A paper jam in drawer 2 [4520] on page 142). ● 86:01 indicates that the printhead carriage cannot move from side to side. If you press the Select key, the front panel will display an animation showing how to recover from the icon, then > Printer paper jam. This animation can be viewed at any time by selecting the configuration > Clean drawer roller. Alternatively, you can refer to this document (see below). Check printhead path 1.
Lift the drive pinch lever as far up as it will go. 5. Lift the roll 1 paper load lever. 6. Lift the roll 2 paper load lever. 7. Lift the lower drawer upwards a little, then pull it towards you as far as it will go. Paper problems 4.
8. Cut the paper. 9. Remove the roll. 10. Lift the upper drawer upwards a little, then pull it towards you as far as it will go. Paper problems 11. Cut the paper. 136 Chapter 14 The problem is...
12. Remove the roll. 13. Lower the lock lever on the left. Paper problems 14. Lower the lock lever on the right. 15. Pull the front path towards you as far as it will go.
16. Try to move the printhead carriage out of the way. 17. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. Paper problems 18. Push paper inwards on the platen. 138 Chapter 14 The problem is...
19. Carefully pull the rest of the paper down and out of the printer. Look to see if there any loose pieces of paper left in the paper path. 20. Push the front path back into place. Paper problems 21. Lift the lock lever on the left.
22. Lift the lock lever on the right. 23. Push the upper drawer back into place. 24. Push the lower drawer back into place. Paper problems 25. Lower the drive pinch lever. 140 Chapter 14 The problem is...
26. Lower the roll 1 paper load lever. 27. Lower the roll 2 paper load lever. Paper problems 28. Close the window. 29. Switch on the printer. 30. Reload the rolls. See Load a roll into the printer [4520] on page 33. If you find that there is still some paper causing an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 31. Re-engage the bin or stacker with the printer. 32.
Check paper path ● This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core; you should then be able to feed the paper through the printer, and load a new roll. ● Otherwise, follow the procedure described above, under Check printhead path on page 134. A paper jam in drawer 2 [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only.
ENWW Lift the drive pinch lever as far up as it will go. 5. Lift the roll 2 paper load lever. 6. Lift the lower drawer upwards a little, then pull it towards you as far as it will go. 7. Cut the paper. Paper problems 4.
8. Remove the roll. 9. Lift the upper drawer upwards a little, then pull it towards you as far as it will go. 10. Carefully remove the cut-off lower end of the paper. Paper problems 11. Carefully remove any paper that you can lift up and out from the top of the printer. 144 Chapter 14 The problem is...
12. Investigate the front of the roll module, behind the drawers. 13. Remove any paper that you see there. 15. Go behind the printer and find the three vertical slits at the rear of the roll module. ENWW A paper jam in drawer 2 [4520] 145 Paper problems 14. Remove any paper trapped between the roll and the small plastic rollers.
16. If you can see paper through the slits, try to remove it by pushing it upwards or downwards. 17. Return to the front of the printer, and push the upper drawer back into place. 18. Push the lower drawer back into place. Paper problems 19. Lower the drive pinch lever. 146 Chapter 14 The problem is...
20. Lower the roll 2 paper load lever. 21. Close the window. 22. Switch on the printer. 23. Reload the rolls. See Load a roll into the printer [4520] on page 33. If you find that there is still some paper causing an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 25. If you find that you have print quality problems after a paper jam, try realigning the printheads. See Align the printheads on page 101.
While the printer is in standby mode, it may briefly come to life and move the paper slightly from time to time in order to maintain the paper in the best possible condition. This is done only with certain specific paper types (film, glossy paper and heavyweight coated paper). The printer unloads or trims the paper after a long period of disuse [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only.
15 The problem is...
General advice When you have any print quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Supported paper types on page 200. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer.
Lines are missing or thinner than expected 1. Check that the line thickness and color settings are correct in your application. 2. Check that you are using appropriate print quality settings. See Choose print quality settings on page 57. 3. If the problem persists, clean the printheads. See Recover (clean) the printheads on page 97. 4. If the problem persists, use the Image Diagnostics Print to find out more about it. See How do I... (Image Diagnostics Print topics) on page 117.
3. Reprint your image with the same settings as before. 4. If the problem persists, replace the printhead that seems to be causing the problem. If you are not sure which printhead is responsible, use the Image Diagnostics Print to identify it. See How do I... (Image Diagnostics Print topics) on page 117. Graininess 1. Check that you are using appropriate print quality settings. See Choose print quality settings on page 57. 2. Use the Image Diagnostics Print to find out more about the problem.
To reduce the smudging: ● Try to print in an environment which is not too humid for the printer. See Environmental specifications on page 210. ● Change pure black objects in your image to a dark color, such as dark brown, so that they will be printed with colored inks instead of black ink. ● Use HP Heavyweight Coated Paper. ● Increase the drying time (see Change the drying time on page 41). Ink marks on the paper This problem may occur for several different reasons.
A defect near the start of a print There is a type of defect that affects only the start of a print, within 5.5 cm of the leading edge of the paper. You may see a thin or thick band of inconsistent color: To avoid this problem: 1. The easiest solution is to select the Extended Margins option in the driver, the Embedded Web Server or the front panel. This means that the area of the paper affected by the problem (at the start of the page) will no longer be printed on. See Adjust the margins on page 59. 2.
● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Align the printheads. See Align the printheads on page 101. 2. Check that you are using appropriate print quality settings. See Choose print quality settings on page 57. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print quality settings. See Choose print quality settings on page 57. 2.
4. Perhaps you have adjusted the drying time at the front panel to speed up the printer output. Select the icon, then Select drying time, and make sure it is set to Optimal. 5. Allow the prints time to dry separately; do not cover or stack them. Lines are slightly warped The paper itself may be warped. This can happen if it has been used or stored in an extreme environment. See Environmental specifications on page 210. Color accuracy There are two basic requirements for color accuracy: 1.
Converting PANTONE colors manually If you have a non-PostScript printer, or if you are using an application (such as Adobe Photoshop) that does not send the name of the PANTONE color to the printer, you will not be able to use Automatic PANTONE Calibration. Instead, if you wish, you can convert each PANTONE color manually to CMYK values in the application, using tables produced especially for your printer and paper type.
8. In your application, set the color space of the image to emulate the HP Designjet 1000 Printer series and the specific paper type that you used in that printer. The data sent to the driver must be already converted to this emulation color space, which is a CMYK color space. See your application's online help for information on how to do this. In this way, the 4020 series will emulate the colors that the 1000 series can produce when printing on that paper type. 9.
4. Ensure that the Paper Type setting on the front panel corresponds to the paper you have loaded. 5. If you have an HP-GL/2 and HP RTL file produced for an HP Designjet 1000 Printer series and you want to print it on an HP Designjet 4020 Printer series, proceed as follows using the Embedded Web Server or the front panel. ● Using the Embedded Web Server: leave the color options set to Default.
NOTE: This option only applies to HP-GL/2 and HP RTL prints and it is designed to improve medium to low density gray area fills. Visual gray calibration This calibration will be optimized for the Image Quality options that are selected in the front panel at the time the calibration is done. 1. It is important to select from the front panel menu the image quality settings you normally use. icon, then Default Printing Options > Image quality. Select the ● Select print quality: (Best, Normal, Fast).
● The gray neutrality patterns tend to change with time (mainly during the first day), so, before selecting the right gray pattern, consider waiting a day to get the perfect gray neutrality. ● For advanced users (specific configuration): HP-GL/2 and HP RTL using the CMYK contone path will not be affected by this calibration. Important note about using the stacker: Remove the stacker if it is connected while printing the patterns.
Presets under Mac OS 1. Open the printing dialog. 2. Select the Color Options panel. 3. Press Show Advanced Options. 4. Select the CMYK Settings tab. 5. Enter the CMYK values in the color sliders. 6. Select the Image Quality panel. 7. Enter the Print Quality settings used in the front panel while printing the gray patterns (steps 1 to 5 of the Visual gray calibration procedure). 8. Save these settings as presets on the drop-down list.
ENWW ● The print is completely blank ● The output contains only a partial print ● The image is clipped ● The image is in one portion of the printing area ● The image is unexpectedly rotated ● The print is a mirror image of the original ● The print is distorted or unintelligible ● One image overlays another on the same sheet ● Pen settings seem to have no effect ● Some objects are missing from the printed image ● A PDF file is clipped or objects are missing ● No output when printing f
Image errors The print is completely blank If the front-panel graphic language setting is Automatic (the default), try the other settings: PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 and HP RTL file, etc. (see Change the graphic language setting on page 65). Then send the file again. When you have finished this particular print, remember to reset the graphic language to Automatic.
The image is in one portion of the printing area ● Have you selected too small a page size in your application? ● Does your application think that the image is in one portion of the page? The image is unexpectedly rotated At the front panel, select the icon, then Default printing options > Paper options > Rotate. Check that the setting is what you wanted. For non-PostScript files: if Nesting is On, pages may be automatically rotated to save paper. See Rotate an image on page 62.
Image errors Some objects are missing from the printed image Large quantities of data may be necessary to print a high-quality large-format print job, and in some specific workflows there may be issues that can lead to some objects missing from the output.
ENWW ● I cannot insert an ink cartridge ● The printer will not accept a large black ink cartridge ● I cannot remove an ink cartridge ● I cannot insert a printhead ● I cannot insert a printhead cleaner ● The front panel keeps telling me to reseat or replace a printhead ● An ink cartridge status message ● A printhead status message ● A printhead cleaner status message Ink system problems 17 The problem is...
I cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the colored label at the top. CAUTION: Never clean inside the ink cartridge slots.
3. Reinsert the printhead into the carriage and check the front panel message. 4. If the problem remains, try a new printhead.
panel. If the front panel shows the printheads with no printhead blinking, you do not need to touch the printheads. Just close the window again, and the printer will proceed to printhead cleaner replacement. Ink system problems 170 Chapter 17 The problem is...
18 The problem is... (stacker topics) [4520] NOTE: This chapter applies to the HP Designjet 4520 Printer series only.
Paper scrolling When printing in Fast mode with highly curled paper, the paper may scroll when ejected to the stacker tray. To avoid this problem, you are recommended to switch to Normal mode or use a paper roll with a 3 inch core. The trailing edge of the paper curling up Use the Optimize for images setting: see Change the print quality on page 57.Th The paper is not completely ejected Check for any obstruction in the paper path, such as loose objects or other pieces of paper.
The front panel displays that the stacker is disconnected ENWW 1. Using an hexagonal wrench, loosen the upper hexagonal nut on both of the stacker's wheels that are closest to the printer. 2. Adjust the height of the stacker by rotating the lower hexagonal nut clockwise or anti-clockwise.
3. When the correct height has been achieved, tighten the upper hexagonal nut. Stacker problems 174 Chapter 18 The problem is...
19 The problem is...
The printer's start-up process does not complete If the printer's start-up process stops when the front panel is displaying the number 17, this indicates that there is a problem with the file system on the printer's hard disk, so the printer is checking the whole file system and making any necessary corrections. This problem can arise when there has been a power cut while the printer was switched on, or if there is a physical problem with the hard disk.
Short message Suggested action 27:03 Restart the printer. If problem persists, call HP support. An error has been detected during printhead detection. Reseat all the printheads; see Remove a printhead on page 92 and Insert a printhead on page 94 and Restart on page 16. If the problem persists, please contact your customer service representative. 38.1:01 Stacker communication error No communications have been received from the stacker.
Code Short message Suggested action 83.y:1x Stacker internal error The print job is automatically canceled and cut. Switch the stacker off and then on again. If the problem remains, remove the stacker and continue printing without it. Reset stacker 84.1x:01 Possible paper jam A paper jam has been detected in drawer 1. See A paper jam (paper stuck in the printer) [4520] on page 133. 84.2x:01 Possible paper jam A paper jam has been detected in drawer 2.
NOTE: To see the job queue at the front panel, select the icon and then Job queue. Based on a set of criteria that you can set when sending a job, the HP Designjet 4520 will decide which of the rolls of paper loaded in the printer is more suitable to print the job. If there is no roll of paper available that meets all the conditions set previously, the HP Designjet 4520 will then put the job on hold for paper.
option is not checked in the driver, and that there are no pending preview windows waiting for confirmation to continue printing.
● If you are using Mac OS with a USB connection, you may find that you need to change the data encoding. Select the icon, then Default printing options > PS options > Select encoding > ASCII. Then configure your application to send ASCII data. ● The print file may lack a proper file terminator and the printer is therefore waiting for the specified I/O timeout period before assuming it is complete.
● Your computer or printer “hangs” (stays idle) while communication is taking place. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.) To solve a communication problem: ● Ensure that you have selected the correct printer in your software. ● Ensure that the printer works correctly when printing from other software. ● Remember that very large prints may take some time to receive, process and print.
An out-of-memory error There is no direct relationship between the size of a file in your computer and the amount of memory needed in the printer to print the file. In fact, because of file compression and other complicating factors it is often impossible to estimate how much memory will be needed. So it is possible that a print will fail for lack of memory even though you may have successfully printed larger files in the past. In this case you may need to consider adding more memory to your printer.
3. There are small holes in the platen beside some of the rollers. Using the bottle of oil supplied with the Maintenance Kit, insert the pointed end of the bottle into each hole in turn, and put three drops of oil into each hole. Other problems 4. Repeat the process until all of the holes in the platen have had three drops of oil placed in them. 5. Be careful not to spill oil onto the platen. 6. If there is oil on the platen, wipe it away with the cloth supplied with the kit.
Lower the window. Other problems 7.
Other problems 186 Chapter 19 The problem is...
20 Tell me about... (Embedded Web Server topics) The Embedded Web Server is the control center for remote management of your printer. From any computer, you can use an ordinary Web browser to contact your printer's Embedded Web Server (see Access the Embedded Web Server on page 17).
Embedded Web Server 188 Chapter 20 Tell me about...
ENWW ● Color emulation modes ● Connect the printer ● The printer's rear lights ● The printer's internal prints ● Preventive maintenance About printer 21 Tell me about...
About printer Color emulation modes Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers. See Select the color emulation mode on page 69. If you have problems making your printer emulate another HP Designjet printer, seeColor matching between different HP Designjets on page 157. For a good emulation, the printer needs a specification of the colors these devices can reproduce.
● Japan Color 2001 Coated uses the Japan Color 2001 specification for type 3 (coated) paper. It is designed to produce quality separations using 350% total ink coverage, positive film and coated paper ● Japan Color 2001 Uncoated uses the Japan Color 2001 specification for type 4 (uncoated) paper.
About printer ● Connect directly to a computer (Windows) on page 11 ● Connect directly to a computer (Mac OS X) on page 12 The printer's rear lights At the rear of the printer, above the power switch, are three small lights: ● The amber light on the left is on when the printer is in sleep mode. ● The blue light in the center is on when the printer is on (when it has electrical power). ● The green light on the right is on when the printer is printing.
HP-GL/2 palette: shows the color or grayscale definitions in the currently-selected color palette. ● PostScript font list: lists the PostScript fonts installed in the printer (PostScript printers only). ● Image diagnostics: helps you to solve print quality problems. See How do I... (Image Diagnostics Print topics) on page 117. ● Service information: provides information needed by service engineers.
About printer 194 Chapter 21 Tell me about...
ENWW ● Ink cartridges ● Printheads ● Printhead cleaners ● Ink system tips About ink system 22 Tell me about...
Ink cartridges The printer's four ink cartridges provide yellow, magenta, black and cyan ink to the printheads. The color cartridges have a capacity of 225 and 400 cm³, the black cartridge has a capacity up to 775 cm³. NOTE: The 225 cm³ and 400 cm³ cartridges are physically the same size: only the internal capacity varies. The 775 cm³ black cartridge is longer. About ink system Ink cartridges require no maintenance or cleaning.
● There is some risk of damaging the printer. In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge, nor for any problems due to ink contamination. ● You will invalidate the warranty of all printheads of the same color used in the printer subsequently, unless and until the whole ink system (including ink tubes) is replaced. ● Print quality may be impaired.
Printhead cleaners Each printhead has its own printhead cleaner, so there are eight printhead cleaners in the printer. Printhead cleaners are used to clean and maintain the printheads, to ensure the best possible print quality and to seal the printheads when they are not in use to prevent them from drying out. About ink system CAUTION: Whenever you buy a new printhead, you get a new printhead cleaner with it. When you replace a printhead, always replace the printhead cleaner at the same time.
23 Tell me about...
Using paper Choosing the correct paper type for your needs is an essential step in ensuring good print quality. For best printing results, use only recommended papers (see Supported paper types on page 200), whose reliability and performance have been developed and thoroughly tested. All printing components (printer, ink system and paper) have been designed to work together to give trouble-free performance and optimal print quality.
Product name Front panel name 4020 4520 HP Coated Paper Coated Paper Yes Yes HP Inkjet Coated Paper Coated Paper Yes Yes HP Universal Coated Paper Coated Paper Yes Yes HP Universal Heavyweight Coated Paper Heavyweight Coated Paper Yes Yes HP Heavyweight Coated Paper Heavyweight Coated Paper Yes Yes HP Natural Tracing Paper Natural Tracing Paper Yes Yes HP Translucent Bond Paper Translucent Bond Yes Yes HP Vellum Paper Vellum Yes Yes HP Clear Film Clear Film Yes Yes HP
Some printing materials are not compatible with the stacker, including: ● Matte and clear film ● Glossy paper (except instant-dry glossy paper, which may be used) When printing in Fast mode on Translucent Bond, Vellum or Natural Tracing Paper, there could be some ink transfer marks in highly inked areas. Select Normal or Best mode to avoid this problem. See Change the print quality on page 57. NOTE: You will have to remove the accumulated pile of cut sheets from the stacker every now and then.
24 Tell me about... (multiroll topics) [4520] NOTE: This chapter applies to the HP Designjet 4520 Printer series only.
The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● You can switch between different paper types quickly and without touching the printer. ● You can switch between different paper widths quickly and without touching the printer. This enables you to save paper by printing smaller images on narrower paper.
Roll switching policy If the printer has two rolls of paper and it receives a job that could be printed on either roll, it will normally print on the currently loaded roll because there is no reason to change. However, if the current roll is much wider than the job requires, to print on the current roll will mean some waste of paper. If the other roll is narrower, but wide enough for the job, then paper can be saved by printing the job on the other roll.
About multiroll 206 Chapter 24 Tell me about...
25 Tell me about...
Functional specifications Table 25-1 HP No. 90 ink supplies Printheads Yellow, magenta, black and cyan (two of each) Printhead cleaners Yellow, magenta, black and cyan (two of each) Ink cartridges Yellow, magenta and cyan cartridges containing 225 or 400 cm³ of ink, and black cartridges containing up to 775 cm³ of ink Table 25-2 Paper sizes Minimum Maximum Width (Designjet 4020 series) 11 in (279 mm) 42 in (1.066 m) Width (Designjet 4520 series) 16.5 in (420 mm) 42 in (1.
Table 25-3 Print resolution (continued) Print quality Fast Max detail On Optimized for lines and text Optimized for images Rendering resolution (dpi) Printing resolution (dpi) Rendering resolution (dpi) Printing resolution (dpi) 600×600 1200×1200 (High-Gloss Photo Paper) 600×600 1200×1200 (High-Gloss Photo Paper) 1200×600 (other paper types) 600×600 (Max Speed, Bright White, Bond Paper) 1200×600 (other paper types) Off 300×300 1200×1200 (High-Gloss Photo Paper) 300×300 1200×1200 (High-Gl
Table 25-7 Printer physical specifications (continued) Width < 1930 mm Depth < 800 mm Height ≈ 1350 mm Table 25-8 Stacker physical specifications Weight 53 kg Width 1286 mm Depth 1002–1569 mm Height 1135 mm Memory specifications Table 25-9 Memory specifications Memory (DRAM) supplied 608 MB Memory (DRAM) maximum 1120 MB Hard disk 160 GB Power specifications Table 25-10 Printer power specifications Source 100–240 V ac ±10%, autoranging Frequency 50–60 Hz Current <6A Consumption < 1
Table 25-12 Printer environmental specifications (continued) Temperature range for best print quality 15 to 30°C (59 to 86°F), depending on paper type Temperature range for printing 5 to 40°C (41 to 104°F) Temperature range when not in operation -20 to +55°C (-4 to +131°F) Maximum altitude when printing 3000 m Table 25-13 Stacker environmental specifications Relative humidity range 20–80% Temperature range for printing 5 to 40°C (41 to 104°F) Temperature range when not in operation -20 to +50°C
Specifications 212 Chapter 25 Tell me about...
ENWW ● Ordering ink supplies ● Ordering paper ● Ordering accessories 213 Accessories 26 Tell me about...
Accessories Ordering ink supplies The following ink supplies can be ordered for your printer.
:L indicates papers available in Latin America ● :N indicates papers available in North America If the part number is not followed by a colon, the paper is available in all regions. Table 26-4 Premium Technical Name g/m² HP Bright White Inkjet Bond Paper 90 HP Bright White Inkjet Bond Paper (300 ft) 90 24 in wide 36 in wide 42 in wide 23.39 in wide (A1) 33.
Table 26-6 Universal Line (continued) Accessories Name g/m² 24 in wide 36 in wide 42 in wide 23.39 in wide (A1) 33.
The following accessories can be ordered for your printer. NOTE: Accessories for the 4000 series are also suitable for the 4500 series, except for the HP Designjet 4000 Roll Feed Spindle. Name ENWW Product number HP Jetdirect 630n IPV6 Gigabit Print Server J7997G HP Jetdirect 635n IPV6/IPSec Print Server J7961G HP Designjet 4000 printer series High Speed USB 2.
Accessories 218 Chapter 26 Tell me about...
ENWW ● HP Instant Support ● HP Customer Care ● HP Designjet Online ● Other sources of information Getting help 27 Tell me about...
HP Instant Support HP Instant Support is HP's suite of troubleshooting tools that collect diagnostic information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing you to resolve problems as quickly as possible. You can start an HP Instant Support session by clicking on the link provided by your printer's Embedded Web Server. See Access the Embedded Web Server on page 17.
Any special equipment or software you are using (for example, spoolers, networks, switchboxes, modems or special software drivers) ◦ The cable you are using (by part number) and where you purchased it ◦ The type of interface used on your printer (FireWire, USB or network) ◦ The software name and version you are currently using ◦ If the problem is a system error it will have a error number; record the error number and have it ready ◦ If possible, print out the following reports; you may be asked to
Getting help 222 Chapter 27 Tell me about...
Index A accessories order 217 accounting 108 accounting data by E-mail 108 acoustic specifications 211 altitude setting 20 application hangs up 181 ArcGIS 82 AutoCAD 81 B bin stacking problems 147 black point compensation 68 blank page 164 blurred lines 155 buzzer on/off 19 C calibration color 68 paper advance 125 CALS G4 65 cannot load paper 4020 130 4520 131 carriage lubrication 114 chapter guide 2 clean the input rollers 112 clean the platen 112 clean the printer 112 clipped image 164 collate 44 color a
small image 165 unexpected mirror image 165 unexpected rotation 165 unintelligible print 165 Visio 2003 166 InDesign 76 ink cartridge about 196 cannot insert 168 cannot remove 168 get information 105 insert 91 maintenance 115 non-HP 196 not accepted 168 order 214 refill 196 remove 88 specification 208 status messages 169 ink system status 105 ink system tips 198 Instant Support 220 internal prints 192 J job status 47 JPEG 65 L landscape orientation 61 language 17 lights at rear 192 load a sheet 4020 28 load
stepped lines 154 thin lines 151 top of print 154 warped lines 156 print resolution 208 printer components 4020 3 4520 4 printer does not print 180 printer features 2 printer software Mac OS direct install 12 Mac OS network install 11 Mac OS uninstall 12 update 116 Windows direct install 11 Windows network install 10 Windows uninstall 11 printhead about 197 align 101 cannot insert 168 clean 97 clean connections 97 get information 106 insert 94 monitor 97 order 214 recover 97 remove 92 replace 168 reseat 168
