Printing Specifications Product: HP Designjet 4000/4500 Printer Quick Reference Guide Part number: Q1272-90001 EN TEXT PAGES Page Count Paper Type Ink Coverage COVER PAGES Page Count Paper Type Ink Coverage Finish 204 (with cover) HP standard 50# book (69 to 80g/m2) recycled offset or equivalent 4-color process (CMYK) 4/4 2 front and back Up to DCs: whatever is normally used for QRGs (170/200g) 4-color 4/4 Up to DCs FINISH Page Trim Size A5 Bindery SS or as prefered Folding Instruction None Special I
HP Designjet 4000/4500 Printer series Quick reference guide EN
HP Designjet 4000 and 4500 Printer series Quick Reference Guide
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Table of contents 1 Introduction Using this guide.................................................................................................................................2 Introduction.................................................................................................................2 How do I ....................................................................................................................2 The problem is ..............................................................
Load a roll into the printer [4500].....................................................................................................31 Unload a roll from the printer [4500].................................................................................................35 The normal procedure (roll attached to spindle)........................................................35 Roll detached from spindle.......................................................................................
Print a mirror image.........................................................................................................................60 Scale an image................................................................................................................................60 7 How do I... (color topics) Perform color calibration..................................................................................................................64 Perform black point compensation....................
Scan a document to a file..............................................................................................................110 Print a file.......................................................................................................................................111 View or delete a file.......................................................................................................................111 Scan heavyweight paper or cardboard...........................................
PANTONE color accuracy.............................................................................................................149 Using Automatic PANTONE Calibration (the best choice)......................................149 Converting PANTONE colors manually..................................................................149 Tips........................................................................................................................150 Color matching between different HP Designjets....
The printer loads the wrong roll......................................................................................................168 The margins are too wide..............................................................................................................168 Streaks in the scanned image........................................................................................................168 18 The problem is... (other topics) The printer's start-up process does not complete................
ENWW Introduction ● Using this guide ● The printer's main features ● The printer's main components [4000] ● The printer's main components [4500] ● The front panel ● Printer software ● Scanner software [4500] Introduction 1 1
Using this guide Introduction Using your printer (on CD) and the Quick Reference Guide (on paper) are organized into the following chapters. Introduction This chapter provides a brief introduction to the printer and its documentation for new users. How do I ... These chapters help you to carry out various procedures such as loading paper or changing an ink cartridge. Many of these procedures are illustrated with drawings, and some are also illustrated with animations (in Using your printer only, on CD).
Ink and paper usage information is available from the front panel, and on the Web from the Embedded Web Server ● Accurate and consistent color reproduction features: ● Press emulations for U.S., European, and Japanese standards; and color monitor RGB emulations (see Using your printer on CD) ● Automatic color calibration Introduction ● The printer's main components [4000] NOTE This topic applies to the HP Designjet 4000 Printer series only.
Introduction 6. Front panel 7. Spindle 8. Blue removable paper stop 9. Bin 10. Ink cartridge drawer 11. Spindle lever 12. Paper load lever Rear view 1. Quick Reference Guide holder 2. Power socket and on/off switch 3. Sockets for communication cables and optional accessories The printer's main components [4500] NOTE This topic applies to the HP Designjet 4500 Printer series only. The following front and rear views of the printer illustrate the main components.
Introduction Front view 1. Ink cartridges 2. Platen 3. Printhead carriage 4. Printhead 5. Printhead cleaner 6. Front panel 7. Paper load lever (roll 1) 8. Spindle 9. Paper load lever (roll 2) 10. Bin 11. Spindle drawer (roll 1) 12.
Front view with optional stacker Introduction Rear view 6 1. Quick Reference Guide holder 2. Power socket and on/off switch 3.
Introduction The front panel Your printer's front panel is located on the front of the printer, on the right-hand side. It has the following important functions: ● It must be used to perform certain operations, such as loading and unloading paper. ● It can display up-to-date information about the status of the printer, the ink cartridges, the printheads, the paper, the print jobs, etc. ● It can provide guidance in using the printer. ● It displays warning and error messages when appropriate.
Introduction 8. The Up key moves to the previous item in a list, or increases a numerical value. 9. The Select key selects the item that is currently highlighted. 10. The Back key goes back to the previous menu. If you press it repeatedly, or hold it down, you will soon return to the main menu. 11. The Down key moves to the next item in a list, or decreases a numerical value. To highlight an item in the front panel, press the Up or Down key until the item is highlighted.
Introduction The preview window fills most of the viewing section. Above it is the image toolbar, with nine buttons that can be used to change the preview in some way (see Using your printer on CD). The control section contains four tabs: Copy, Scan, Print, and Setup. Each tab provides options that you can set when performing copy, scan, print, or setup tasks. At the bottom of the page are seven larger buttons. From left to right: ENWW 1. Quit : shuts down or restarts the touch screen 2.
Introduction 10 Chapter 1 Introduction ENWW
ENWW How do I... (printer operation topics) ● Switch on and off ● Restart ● Access the Embedded Web Server ● Password-protect the Embedded Web Server ● Change the sleep mode setting ● Turn off the buzzer How do I...
Switch on and off Hint The printer is Energy Star compliant and can be left switched on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (30 minutes by default), it will save power by going into sleep mode. However, any interaction with the printer will return it to active mode, and it can resume printing immediately.
Restart 1. Press the Power key on the front panel to switch the printer off, wait a few moments, then press the Power key again. This should cause the printer to restart; if not, continue with step 2. 2. Use the Reset key on the front panel. You will need an implement with a narrow tip to operate the Reset key. This normally has the same effect as step 1 above, but may work if step 1 does not. 3.
If you have followed these instructions but failed to get through to the Embedded Web Server, see Using your printer on CD. Using IP over FireWire with Mac OS X 10.3 and later If you are using Mac OS X 10.3 or a later version, and have a FireWire connection to your printer, it is possible to set up an IP address for the printer in order to use the Embedded Web Server. To do this: How do I... (printer operation topics) 1. Open System Preferences and click Network. 2.
● Clear accounting information ● Update the printer's firmware NOTE If you forget the password, see Using your printer on CD. Change the sleep mode setting panel and select the icon, then Printer configuration > Sleep mode wait time. Highlight the wait time you want, then press the Select key. Turn off the buzzer To turn the printer's buzzer on or off, go to the front panel and select the configuration > Front panel options > Enable buzzer.
How do I... (printer operation topics) 16 Chapter 2 How do I...
ENWW How do I...
Load a roll onto the spindle [4000] NOTE This topic applies to the HP Designjet 4000 Printer series only. 1. Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 2. Lower the spindle lever. 3. Remove the right-hand end of the spindle (1) from the printer, then move it to the right in order to extract the other end (2). Do not insert your fingers into the spindle supports during the removal process. How do I...
5. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed. See below: 6. The roll may be very long; rest the spindle horizontally on a table and load the roll on the table. Bear in mind that you may need two people to handle it. 7. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle.
9. Ensure the blue paper stop is pushed in as far as it will go, without using excessive force. 10. With the blue paper stop on the left, slide the spindle into the printer left and then right as shown by the arrows 1 and 2. 11. To make sure that the right end of the spindle is in place, check that the spindle lever is in its top position (horizontal). You can move the lever yourself if necessary. How do I...
ENWW 1. At the printer's front panel, select the 2. The front panel displays a list of paper types. 3. Select the paper type you are using. If it is not clear which you should select, see Using your printer on CD. 4. Wait until the front panel prompts you to open the window. 5. Lift the paper load lever. How do I... (paper topics) icon, then Paper load > Load roll.
6. Pull out approximately 1 m (3 ft.) of paper. 7. Carefully insert the leading edge of the roll above the black roller. WARNING! Take care not to touch the rubber wheels on the platen while loading paper: they may rotate and trap skin, hair, or clothing. WARNING! Take care not to push your fingers inside the printer's paper path. It is not designed to accommodate fingers, and the results may be painful. How do I... (paper topics) 8. Wait until the paper emerges from the printer as shown below.
9. Align the right-hand edge of the paper with the blue line and the left edge of the half-circle on the right of the platen. 10. When the paper is correctly aligned with the blue line and half-circle, lower the paper load lever. How do I... (paper topics) 11. The front panel prompts you to wind excess paper onto the roll. 12. Wind the excess paper onto the roll. Use the paper stop to turn the roll in the direction shown. 13. Lower the window.
14. The front panel again prompts you to wind excess paper onto the roll. 15. The printer will perform a color calibration, if it has not already calibrated the paper type you are using, and if color calibration is turned on. See Perform color calibration. 16. The front panel displays the Ready message and the printer is ready to print. Unload a roll from the printer [4000] NOTE This topic applies to the HP Designjet 4000 Printer series only.
Roll detached from spindle If the end of the roll is visible but no longer attached to the spindle: 1. If you have already selected Paper unload at the front panel, press the Cancel key to cancel that procedure. 2. Lift the paper load lever. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the front of the printer. 4. Press the spindle lever down and remove the empty spindle from the printer, pulling out the righthand end first.
How do I... (paper topics) 26 2. The front panel displays a list of paper types. 3. Select the paper type you are using. If it is not clear which you should select, see Using your printer on CD. 4. Wait until the front panel prompts you to open the window. 5. Lift the paper load lever. 6. Insert the sheet into the printer as shown below. Chapter 3 How do I...
7. Insert the sheet until it reappears from the printer as shown below. WARNING! Take care not to touch the rubber wheels on the platen while loading paper: they may rotate and trap skin, hair or clothing. WARNING! Take care not to push your fingers inside the printer's paper path. It is not designed to accommodate fingers, and the results may be painful. 9. Pull the sheet out from the top. How do I... (paper topics) 8. Align the leading edge of the sheet with the metal bar in the platen.
11. Lower the paper load lever. 12. If the paper has been loaded successfully, the front panel displays the Ready message and the printer is ready to print. If something has gone wrong (paper mispositioned or misaligned), follow the instructions on the front panel. 13. If you are printing on a sheet of paper less than 900 mm in length (up to A1 size), deploy the three mobile stoppers on the bin. How do I...
Load a roll onto the spindle [4500] 1. Push the grey button and remove the blue paper stop from the spindle. 2. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed. See below: 3. The roll may be long and heavy; rest the spindle horizontally on a table and load the roll on the table. Bear in mind that you may need two people to handle it. 4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown.
5. Press the roll towards the black paper stop until it clicks into place. NOTE If you have difficulty with this, try turning the spindle to a vertical position, so that gravity presses the roll against the stop. 6. Ensure there is no space between the roll and the black stop. 7. Put the blue paper stop on to the other end of the spindle, and push it towards the end of the roll. How do I... (paper topics) 30 Chapter 3 How do I...
8. Ensure there is no space between the roll and the blue stop. If you are a regular user of different paper types, you can change rolls more quickly if you pre-load rolls of different paper types on different spindles. Extra spindles are available for purchase. Load a roll into the printer [4500] How do I... (paper topics) NOTE This topic applies to the HP Designjet 4500 Printer series only. To start this procedure you need to have a roll loaded on the spindle. See Load a roll onto the spindle [4500].
2. Lift the drawer upwards a little, then pull it towards you. 3. Load the roll and spindle into the drawer. Hold the roll as shown by the paper stops at each end of the spindle. Try to avoid touching the paper surface. CAUTION Two people may be needed to load a heavy roll. How do I... (paper topics) 32 4. Lift the paper load lever. Lift the upper lever if you are loading the upper roll, the lower lever if you are loading the lower roll. 5.
6. Carefully insert the leading edge of the roll into the front path. WARNING! Take care not to push your fingers inside the front path. It is not designed to accommodate fingers, and the results may be painful. ENWW The printer beeps when the paper has been inserted far enough. 8. Lower the paper load lever. 9. Push the drawer back into position. How do I... (paper topics) 7.
10. Wind excess paper back onto the roll. Use the paper stop to turn the roll in the direction shown. 11. The front panel displays a list of paper types. 12. Select the paper type you are using. If it is not clear which you should select, see Using your printer on CD. 13. The front panel asks you to specify the length of the roll you are loading. After you have done so, it will start to load the roll. How do I...
16. The front panel displays the Ready message and the printer is ready to print. The roll currently ready to print is shown highlighted on the front panel (roll 1 in the above example). Unload a roll from the printer [4500] NOTE This topic applies to the HP Designjet 4500 Printer series only. Before unloading a roll, check whether the end of the roll is still attached to the spindle, and follow the appropriate procedure as described below.
Roll detached from spindle If the end of the roll is visible but no longer attached to the spindle: 1. If you have already selected Paper unload at the front panel, press the Cancel key to cancel that procedure. 2. Lift the paper load lever. 3. Lift the drive pinch lever. If the front panel displays a warning about the levers, ignore it. How do I... (paper topics) 4. Pull out the paper from the front of the printer. 5. Lift the drawer upwards a little, then pull it towards you. 6.
ENWW 1. Open the drawer of the roll that you intend to trim. 2. With your left hand, pull the leading edge of the paper over the top of the roll and then down in front of the drawer. 3. Find the manual cutter on the right side of the drawer. 4. With your right hand, grip the cutter and rotate it as shown on the cutter's top cover, to make the initial cut, then pull it gently across the paper. Trim the paper with the manual cutter [4500] How do I...
How do I... (paper topics) 5. Remove the cut-off piece of paper. 6. Rotate the spindle backwards to move the paper edge out of the way. 7. Return the cutter to the right-hand side of the drawer. View information about the paper At the printer's front panel, select the source on which you want information. 38 Chapter 3 How do I...
You will see the following information displayed on the front panel: ● The roll or sheet status NOTE The HP Designjet 4500 Printer series prints on roll paper only. ● The paper manufacturer's name ● The paper type you have selected ● The width of the paper in millimeters (estimated by the printer) ● The length of the paper in millimeters (estimated by the printer) If no paper is loaded, the message Out of paper is displayed.
different HP paper type settings, and choose the one that provides you with the best print quality. If results are not entirely satisfactory with any paper type setting, see General advice. Cancel the drying time Press the Form Feed and Cut key (1) on the front panel. CAUTION A print that has had insufficient time to dry can suffer from quality problems. Change the drying time You may wish to change the drying time setting to suit special printing conditions. Select the icon, then Select drying time.
How do I... (print job topics) ● Submit a job with the Embedded Web Server ● Save a job ● Print a saved job ● Cancel a job ● Manage the print queue ● Nest jobs to save roll paper How do I...
Submit a job with the Embedded Web Server 1. Access the Embedded Web Server (see Access the Embedded Web Server). 2. Go to the Submit job page. 3. Browse your computer and select the file to print. NOTE Submitting a job to be printed via the Embedded Web Server does not require you to have the printer driver nor the file's native application installed on your computer. 4. If you want to submit more than one file, click the Add files button and select all the files you want.
You can save a job only while submitting it for printing: 1. Access the Embedded Web Server (see Access the Embedded Web Server). 2. Go to the Submit job page. 3. Browse your computer and select the file to print. 4. If you want to submit more than one file, click the Add another file button to add another file. All files submitted together will have the same job settings. NOTE If you are using Windows and Internet Explorer, you can click the Add files button and select multiple files at once. 5.
Turning off the queue [4000] HP Designjet 4000 series users can turn off the queue from the Web server (Settings tab > Device setup > Queue), or from the front panel: select the Disable queue. icon and then Job management options > HP Designjet 4500 series users cannot turn off the queue. The When To Start Printing options NOTE The When To Start Printing options cannot be used with PostScript jobs. You can select at what point you want to print a file you have in the queue.
Deleting a job from the queue Under normal circumstances, there is no need to delete a job from the queue after printing it, as it will just fall off the end of the queue as more files are sent. However, if you have sent a file in error, and want to avoid any chance of it being reprinted, you can simply delete it, by selecting it and choosing Delete (in the Embedded Web Server or in the front panel). In the same way, you can delete a job that has not been printed yet.
● drying ● cutting paper ● ejecting page ● canceling: the job is being canceled, but will remain in the printer job queue ● deleting: the job is being deleted from the printer ● printed ● canceled: the job has been canceled by the printer ● canceled by user ● empty job: the job does not contain anything to print Nest jobs to save roll paper Nesting means placing pages side by side on the paper, rather than one after the other. This is done to avoid wasting paper. 1.
Which pages can be nested? All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or unless there are too many of them to fit into the remaining length of the roll. A single group of nested pages cannot be split between two rolls. Which pages qualify for nesting? In order to be in the same nest, the individual pages must be compatible in all of the following ways: ● All pages must have the same print quality setting (Fast, Normal, or Best).
How do I... (print job topics) 48 Chapter 4 How do I...
How do I... (stacker topics) [4500] 5 How do I... (stacker topics) [4500] NOTE This chapter applies to the HP Designjet 4500 Printer series only. The stacker is an optional accessory for the HP Designjet 4500 Printer series. It stacks prints flat, on top of one another, instead of letting them fall into the bin.
How do I... (stacker topics) [4500] Install the stacker 1. Connect the cables between the stacker and the printer. 2. Switch on the stacker. 3. icon on the printer's front panel, then Accessories > Stacker > Install stacker. The Select the front panel will prompt you to attach the stacker to the printer. 4. There are two latches on the stacker that engage with the printer deflectors.
How do I... (stacker topics) [4500] 3. Disconnect the stacker cables. Change paper rolls while using the stacker 1. Remove the stack of cut paper from the stacker in order to make the stacker easier to handle. 2. Detach the stacker from the printer: first one side, then the other. 3. Change the rolls in the normal way: see Unload a roll from the printer [4500] and Load a roll into the printer [4500]. Clean the stacker rollers WARNING! The stacker becomes hot during use.
How do I... (stacker topics) [4500] Move or store the stacker Before moving or storing the stacker, take a couple of steps to reduce the amount of space it occupies. 52 1. Undo the screws at either side of the stacker tray, and let the tray hang vertically. 2. Remove the pin from each leg extension, and rotate the leg extension upwards. Chapter 5 How do I...
ENWW How do I... (image adjustment topics) ● Change the page size ● Change the print quality ● Choose print quality settings ● Print at maximum speed ● Adjust the margins ● Print on oversize pages ● Print without added margins ● Select the orientation of the image ● Rotate an image ● Print a mirror image ● Scale an image How do I...
Change the page size The page size can be specified in the following ways: ● Using a Windows printer driver: select the Paper/Quality tab, then Size is. ● Using a Mac OS printer driver: select Page Setup from the File menu, select your printer in the Format for popup menu, then Paper size. ● Using the Embedded Web Server: go to the Page Size section of the Submit Job page. ● Using the front panel: select the paper size. icon, then Default printing options > Paper options > Select How do I...
NOTE High-density images should be printed on heavier paper (heavyweight or glossy).
Image quality settings Paper types Print content Print quality Optimized for Maximum detail Productivity Photo Gloss Renderings Best Images Off Heavyweight Coated Paper Productivity Photo Gloss How do I... (image adjustment topics) Photographs Best Images Off Productivity Photo Gloss * Translucent materials include Vellum, Translucent Bond, Natural Tracing Paper, Clear Film, and Matte Film. For technical details of print resolution, see Using your printer on CD.
Adjust the margins The printer margins determine the printable area of the page that can be used by your application. There are three margin options: Small, Normal, and Extended (see also Print without added margins). For the dimensions of the margins, see Using your printer on CD. ● Using the Windows HP-GL/2 printer driver: Normal margins are selected by default. To select the other options, select the Paper/Quality tab and press the Margins/Layout button.
When using oversize pages, you can select the width of the margins as usual (see Adjust the margins). See also Print without added margins. Print without added margins For technical reasons, it is impossible to print an image that covers the full width or length of the paper. There must always be a margin around the image. However, if your image already contains adequate margins (white space around the edges) then you can tell the printer not to add margins to the image when printing it.
● Using the PostScript printer driver for Windows NT: go to the Orientation section of the Page Setup tab. ● Using any other printer driver for Windows: go to the Orientation section of the Finishing tab. ● Using the PostScript printer driver for Mac OS: select Page Setup from the File menu, then go to the Orientation section of the Page Attributes panel. ● Using the Embedded Web Server: go to the Orientation section of the Submit Job page.
● Using the Embedded Web Server: select the Submit Job page, then Rotate. ● Using the front panel: select the icon, then Default printing options > Paper options > Rotate. NOTE If rotation is set with the printer driver or with the Embedded Web Server, it overrides the setting in the front panel. NOTE When you rotate a job, the page length may be increased to avoid clipping, because the top and bottom margins are usually larger than the side margins. How do I...
You can rescale an image in the following ways: ● Using a Windows printer driver: select the Effects tab, then Resizing options. ● The Print document on option adjusts the image size to the page size selected for your printer. For example, if you have selected ISO A2 as the page size and you print an A4-size image, it will be enlarged to fit the A2 page. If the ISO A3 page size is selected, the printer would reduce a larger image to fit the A3 size.
How do I... (image adjustment topics) 62 Chapter 6 How do I...
How do I... (color topics) ● Perform color calibration ● Perform black point compensation ● Set the rendering intent How do I...
Perform color calibration Color calibration improves color consistency between prints, and from one printer to another. It is normally performed whenever a printhead is replaced, and whenever a new paper type is introduced that has not been calibrated yet with the new printhead(s). However, this automatic behavior can be turned off, and a default color correction used for each of the known paper types. 1. From the front panel, select the 2. The available options for color calibration are: How do I...
Black point compensation can be specified in the following ways: ● Using a Windows PostScript printer driver: select the Color tab, then Black point compensation. ● Using a Mac OS printer driver: select the Color Options panel, then Black point compensation. ● Using the Embedded Web Server: select the Submit Job page, then Black point compensation. ● Using the front panel: select the point compensation.
How do I... (color topics) 66 Chapter 7 How do I...
ENWW How do I... (ink system topics) ● Remove an ink cartridge ● Insert an ink cartridge ● Remove a printhead ● Insert a printhead ● Manage printhead monitoring ● Recover (clean) the printheads ● Clean a printhead's electrical connections ● Align the printheads ● Remove a printhead cleaner ● Insert a printhead cleaner ● Check the status of the ink system ● Get ink cartridge statistics ● Get printhead statistics 67 How do I...
Remove an ink cartridge There are two types of ink cartridge removal. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridge is empty or faulty, and you must replace it to continue printing. CAUTION Do not try to remove an ink cartridge while printing. CAUTION Remove an ink cartridge only if you are ready to insert another one.
Release the door catch by pressing on the top until it clicks. 4. Pull the door fully open. 5. Grip the blue tab in front of the cartridge you wish to remove. Remove an ink cartridge 69 How do I... (ink system topics) ENWW 3.
How do I... (ink system topics) 70 6. Pull the blue tab down. 7. Then pull it outwards, towards you. 8. The cartridge comes out, in its drawer. Chapter 8 How do I...
9. Lift the cartridge out of its drawer. NOTE Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE Avoid storing partially used ink cartridges on their ends. 10. The front panel display will identify the missing ink cartridge. ENWW 1. Pick up the new ink cartridge and find the label identifying the ink color. Hold the ink cartridge so that you can see the identifying colored label at the top of the side facing you. 2.
3. Insert the ink cartridge into the cartridge drawer. Position the cartridge at the rear of the drawer as indicated below. NOTE 4. A larger black ink cartridge is available that uses the whole length of the drawer. Slide the drawer and cartridge into the slot until it locks into position. How do I... (ink system topics) If you have difficulty, see I cannot insert an ink cartridge. 72 Chapter 8 How do I...
5. When all cartridges have been inserted, close the door (push it until it clicks shut). 6. The front panel display confirms that all cartridges have been correctly inserted. Remove a printhead WARNING! Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. Printhead replacement must be performed with the printer switched on at the power isolation switch. 1. At the printer's front panel, select the 2.
How do I... (ink system topics) 74 3. When the carriage has stopped moving, the front panel will ask you to open the window. 4. Locate the carriage. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This will now give you access to the printheads. Chapter 8 How do I...
7. To remove a printhead, lift up the blue handle. 8. Using the blue handle, gently disengage the printhead. 9. Gently pull the blue handle upward until the printhead is released from the carriage. ENWW Remove a printhead 75 How do I... (ink system topics) CAUTION Do not pull abruptly because this can damage the printhead.
10. The front panel display identifies the missing printhead. Insert a printhead 1. If the printhead is new: a. Remove the blue protective cap by pulling down on it. b. Remove the clear protective tape from the printhead's nozzles by pulling on the paper tab. The printhead is designed to prevent you from accidentally inserting it into the wrong position. Check that the colored label on the printhead matches the colored label of the carriage position into which the printhead is to be inserted. 2.
3. Push down as indicated by the arrow shown below. When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly. If you have difficulty, see I cannot insert a printhead. 4. Insert any other printheads that need to be installed, and close the carriage cover. When all the printheads have been inserted correctly and accepted by the printer, the printer will beep. ENWW Insert a printhead 77 How do I...
5. Latch the carriage cover. When the carriage has been correctly latched, it looks like this: 6. Close the window. 7. The front panel display confirms that all printheads are correctly inserted. 8. Now replace the printhead cleaners for any printheads that have been changed. See Remove a printhead cleaner and Insert a printhead cleaner. How do I... (ink system topics) CAUTION Leaving the old printhead cleaner in the printer will shorten the new printhead's life and possibly damage the printer.
If you want to increase the frequency of printhead monitoring in order to detect any problems sooner, select the icon, then Printer configuration > Printhead monitoring > Intensive. When the printer is printing and printhead monitoring is set to Intensive, the front panel and the Embedded Web Server printer status line will display the following message: Printing. Printhead monitoring (instead of just Printing).
This should be used for cleaning the electrical interconnects of both the printhead carriage and the printhead, which should be done if the front panel persistently displays the Reseat or Replace message next to the printhead. 1. Remove a new pre-moistened replacement sponge from its pouch. A supply of sponges is included in the box with the wiper. If all sponges have been used, more can be obtained by contacting your customer service representative. How do I... (ink system topics) 80 2.
5. Open the printhead carriage latch and extract the printhead that has the problem, as indicated on the front panel. See Remove a printhead. 6. Insert the carriage interconnect wiper into the printhead slot at the back. Wipe the electrical contacts by inserting the tool between the electrical connections at the back of the slot and the steel spring with the sponge facing away from you and towards the electrical contacts.
8. Take special care to clean all contacts thoroughly, including the ones at the lowest point of the connector. 9. Using the same sponge, clean the lower strip of electrical contacts on the printhead (unless the printhead is new), avoid touching the upper set of electrical contacts. CAUTION Do not touch the surface of the printhead containing the nozzles, which are easily damaged. 10. After waiting a few moments to allow both connectors to dry, replace the printhead into the printhead carriage.
12. Remove the soiled sponge from the carriage interconnect wiper. 13. Dispose of the soiled sponge in a safe place to prevent the transfer of ink onto hands and clothing. If the front panel continues to display the Reseat or Replace message, replace the printhead or contact your customer service representative. Align the printheads The printer will normally perform printhead alignment whenever printheads are replaced.
2. To request printhead alignment (if the alignment is not being performed automatically), go to the front panel, select the 3. 4. icon, and then Printhead management > Align printheads. If you are close to the beginning of a roll, the front panel will report that the printer may need to feed up to 3 m (≈ 10 ft) of paper before starting the printhead alignment. This is necessary to ensure a successful alignment.
The printhead cleaners are located in slots underneath the front panel, at the front of the printer. Press the top of the service station door to release the catch. 2. Open the door. 3. Each printhead cleaner has a handle on the front. To remove the cleaner, press inward and upward as indicated by the arrow shown here, until the cleaner is released. Remove a printhead cleaner 85 How do I... (ink system topics) ENWW 1.
4. Lift up the printhead cleaner to remove it from the slot, and slide it out horizontally as shown below. See also Insert a printhead cleaner. Insert a printhead cleaner The plastic bag in which the new printhead cleaner comes can be used to dispose of the old printhead and printhead cleaner. 1. How do I... (ink system topics) 86 Insert each printhead cleaner into the correct color slot location, in the service station, in the direction indicated by the arrow shown here. Chapter 8 How do I...
2. When the printhead cleaner has been pushed all the way in, press inwards and downwards as indicated by the arrow shown here, until it clicks into place. If you have difficulty, see I cannot insert a printhead cleaner. NOTE The front panel will not show the new printhead cleaner until the right-hand door is closed. 3. When you have inserted the printhead cleaner(s) into the printer, close the door.
The front panel may request that you load paper that is suitable for printhead alignment. The printhead alignment procedure requires a roll of opaque paper: not a single sheet, and not any kind of transparent or translucent material. When the front panel displays Ready, you are ready to print. NOTE Make sure the printer window and the right-hand door are closed after you replace the supplies. The printer will not print while these are open. Check the status of the ink system 1.
● Its product number ● Its serial number ● Its status ● Its ink level, if known ● Its total ink capacity in milliliters ● Its manufacturer ● Its warranty status You can also get most of this information without leaving your computer by using the Embedded Web Server. For an explanation of the ink cartridge status messages, see An ink cartridge status message. Get printhead statistics To get information on your printheads: 1. Go to the front panel and select the 2.
How do I... (ink system topics) 90 Chapter 8 How do I...
ENWW How do I... (Image Diagnostics Print topics) ● Print the Image Diagnostics Print ● Respond to the Image Diagnostics Print ● Interpret Image Diagnostics part 1 ● Interpret Image Diagnostics part 2 ● Interpret Image Diagnostics part 3 ● If I still have a problem How do I...
How do I... (Image Diagnostics Print topics) Print the Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight print quality problems. It helps you to check whether you have a print quality problem, and if you have, what the cause of the problem is and how to resolve it. Before using the Image Diagnostics Print, check that you have been using appropriate print quality settings (see Choose print quality settings). To print the Image Diagnostics Print: 1.
How do I...
How do I... (Image Diagnostics Print topics) Corrective action 1. Align the printheads, using the same paper type with which you were experiencing unacceptable print quality, if feasible (some paper types are not suitable for printhead alignment). See Align the printheads. 2. If there is no improvement in print quality, contact your customer service representative.
How do I... (Image Diagnostics Print topics) or as a more gradual wave effect: Horizontal bands across strips of one color only If a printhead is faulty, you will see horizontal bands across strips of one color only; or at least the horizontal bands will be much more noticeable in one color than in the others. NOTE Banding in the green strips is more difficult to see; and it may be caused by a yellow printhead or by a cyan printhead.
How do I... (Image Diagnostics Print topics) Corrective action 1. Check that you are using appropriate print quality settings. See Choose print quality settings. 2. If you are using low-quality paper, try better-quality paper. The performance of your printer can be guaranteed only if you use recommended papers. See Using your printer on CD. 3. Perform paper advance calibration with the same paper type that you intend to use for the final print. See How do I... (paper advance calibration topics). 4.
If part 3 shows a problem with one printhead, but part 2 shows no problem, there is no immediate need to take any corrective action, because the printer is able to compensate for the problem and maintain print quality. However, if part 2 also shows a problem, continue as follows: 1. Clean the printheads. See Recover (clean) the printheads. 2. If there is no improvement in print quality, replace the printhead that shows the problem. See Remove a printhead and Insert a printhead.
How do I... (Image Diagnostics Print topics) 98 Chapter 9 How do I...
Your printer was calibrated at the factory to ensure that it advances the paper accurately when using supported paper types in normal environmental conditions. However, you may find it useful to recalibrate in certain circumstances: ● Unsupported paper: different paper manufacturers provide papers with a wide range of properties such as paper thickness or stiffness, which may benefit from calibration. You can expect the best print quality when using HP's recommended papers (see Using your printer on CD).
NOTE There are separate paper advance settings for each paper type name in the front panel: each must be calibrated separately. When you calibrate a particular paper type, the settings for all other paper types are unaffected. NOTE There are separate paper advance settings for Optimized for drawings/text and Optimized for images: each must be calibrated separately.
Step 6. Look at each of the printed patterns (1 to 7) and decide which one shows the best quality. Each pattern has one part on the left that is a continuous color gradient (A), and another part on the right (B). Either part can be used to help you decide which is the best of the series of patterns; it will depend on your circumstances. However, if you are using glossy paper or canvas, you are recommended to ignore part A and make your selection by looking at part B only.
If you find it difficult to identify the best pattern, the following scenario descriptions may help you. How do I... (paper advance calibration topics) ● Where you have only one pattern which is clearly the best and the ones above and below contain light/dark bands, select this pattern. ● Where you have two patterns next to each other which do not show signs of banding, see below, use the patterns above and below these two to help you select.
After calibration If you find that the paper advance calibration has reduced but not eliminated your print quality problem, you could try step 7 again and select a different number. If you are seeing light bands, try selecting a lower number than your original selection; if you are seeing dark bands, try a higher number. If you later want to cancel your calibration and restore the paper advance setting with which the printer How do I...
How do I... (paper advance calibration topics) 104 Chapter 10 How do I...
11 How do I... (scanner topics) [4500] ENWW ● Calibrate the scanner ● Calibrate the touch screen pointer ● Create a new media profile ● Copy a document ● Scan a document to a file ● Print a file ● View or delete a file ● Scan heavyweight paper or cardboard ● Adjust color ● Enable or disable scanner accounts ● Check the printer queue ● Collate copies ● Clean the glass ● Set sleep and wake-up timers How do I...
Calibrate the scanner Your scanner should be recalibrated once a month to maintain the best scan quality. How do I... (scanner topics) [4500] 1. Before calibrating, read the scanner's online guide on how to clean the scan area. Then turn off the scanner and clean the scan area. Calibration will not work well if the scan area is not clean. 2. When you have finished cleaning the scan area, turn on the scanner and leave it on for at least an hour before proceeding to the next step. 3.
Create a new media profile Before starting this procedure, make sure you have calibrated the scanner (see Calibrate the scanner) and loaded the correct paper type into the printer. 1. Press the Setup tab. 2. If the correct printer is not already selected, press the Printer button to select it. 3. Press the Media Profile button. You will see a list of existing media profiles. If one of them is currently selected, it is greyed out.
4. Select the type-of-original template.. a. Press the Type of original button in the Copy tab. b. If you would like to change the settings of these options or create a new option, press the Tool button. c. 5. Select a type-of-original template that best describes your current input. Select the input size. How do I... (scanner topics) [4500] a. Press the Input size button in the Copy tab. b. If you would like to change the settings of these options or create a new option, press the Tool button.
6. Select the output size. a. Press the Output size button in the Copy tab. b. If you would like to change the settings of these options or create a new option, press the Tool button. c. Select from the list the size that you want for your output copy. If you have selected an output size that differs from the input size, the scanner will calculate the scaling percentage and display it on the Scale button in the Copy tab after the first preview.
Scan a document to a file 1. Select the Scan tab and set your scan options: type of original, size, filename, etc. To set the file format (TIFF, JPEG), press the Settings button to display the Scan Settings dialog. Options such as margins, layout, and media profile can be set later in the Setup tab before you print from the file. 2. Press the File name button to enter a new name. The default filename is the current date and time.
Print a file Printing your files is set up and controlled through a convenient print list. You can set the number of copies you want by defining the number for each file individually, by determining the number of sets (how many times the whole list will be printed), or by using a combination of both. 1. If you do not already have a media profile for the paper type you are planning to print on, you must create one. See Create a new media profile. 2. Press the Print tab. changes to the Print button.
Scan heavyweight paper or cardboard Your scanner is capable of scanning heavyweight coated paper and cardboard. WARNING! Other thick materials are not supported and could cause damage. Remove staples and any other abrasive attachment before scanning. 1. Press the Automatic Thickness Adjustment Control key on your scanner's control panel. 2. Press and hold the arrow up key to increase the height of the insertion slot until there is enough room to insert the document.
In the Scanner dialog, press the Setup button. 4. Select the Extended Thickness tab, and check the box labeled “Use extended thickness paper handling”. 5. Change the value for each of the scanner’s cameras. Normally, only positive values should be used. 6. Make test scans and readjust the values until you are satisfied that the lines are stitched correctly. 7. Click OK to accept your settings. Repeat this procedure until you are satisfied with the results.
Press the Save button to save the changes you have made. NOTE The changes are saved in your current media profile. Enable or disable scanner accounts 1. Press the Setup tab. 2. Press the Account button. 3. How do I... (scanner topics) [4500] Press the Tool button 4. if necessary. In the Accounting box: ● Press the Delete button to delete the current account (the one whose name is displayed in the box). ● Press the New button to create a new account, then enter a name for the new account.
The Properties section contains a window for previewing the selected job in the queue and viewing additional information. Collate copies 1. Press the Print tab. 2. Press the Add to List button. 3. Using the check boxes, select multiple files for printing. 4. Press the Number of Sets button and select the number of copies you wish to print. 5. Press the Print button. The files that you selected form a set, which is printed the number of times that you selected.
4. Press the WIDEsystem button. ● To activate automatic power-on, select the check box for the day in the On column. To modify the time, select the hours digits and press the up or down buttons and then select the minutes digits and repeat the process. Select AM or PM, and press the up or down buttons. ● 5. To activate automatic power off, select the check box for the day in the Off column, then set the time as described above.
ENWW ● The paper cannot be loaded successfully [4000] ● The paper cannot be loaded successfully [4500] ● A paper jam (paper stuck in the printer) [4000] ● A paper jam (paper stuck in the printer) [4500] ● A paper jam in drawer 2 [4500] ● Prints do not stack properly in the bin [4000] ● Prints do not stack properly in the basket [4500] ● The printer uses a lot of paper to align the printheads ● The paper moves while the printer is in standby mode [4500] ● The printer unloads or trims the
The paper cannot be loaded successfully [4000] NOTE This topic applies to the HP Designjet 4000 Printer series only. ● The paper may be loaded at an angle (skewed or mislocated). Check that the right-hand edge of the paper is aligned with the half-circle on the right-hand side of the platen and, particularly in the case of sheet paper, that the leading edge is aligned with the metal bar in the platen. ● The paper may be crumpled or warped, or may have irregular edges.
Front panel message Suggested action Paper too big During the load process the printer has detected that the paper is either too wide or too long (sheet only) to be loaded properly. Press the Cancel key to stop the load process. See Using your printer on CD. Sheet too long. During the load process the printer has detected that the sheet is too long to be loaded properly. Make sure that the printer expects sheet and not roll. Press the Select key to try to load the paper again.
A paper jam (paper stuck in the printer) [4000] NOTE This topic applies to the HP Designjet 4000 Printer series only. When a paper jam occurs, you will normally see the Possible paper jam message in the front panel, with one of two error codes: ● 81:01 indicates that paper cannot advance into the printer. ● 86:01 indicates that the printhead carriage cannot move from side to side. Check printhead path The problem is... (paper topics) 120 1.
Try to move the printhead carriage out of the way. 4. Lift the paper load lever as far up as it will go. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Carefully pull the rest of the roll or sheet down and out of the printer. 7. Switch on the printer. 8. Reload the roll, or load a new sheet. See Load a roll into the printer [4000] or Load a single sheet [4000]. 9.
Check paper path ● This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core; you should then be able to feed the paper through the printer, and load a new roll. ● Otherwise, follow the procedure described above, under Check printhead path. A paper jam (paper stuck in the printer) [4500] NOTE This topic applies to the HP Designjet 4500 Printer series only.
Open the window. 4. Lift the drive pinch lever as far up as it will go. 5. Lift the roll 1 paper load lever. A paper jam (paper stuck in the printer) [4500] 123 The problem is... (paper topics) ENWW 3.
The problem is... (paper topics) 124 6. Lift the roll 2 paper load lever. 7. Lift the lower drawer upwards a little, then pull it towards you as far as it will go. 8. Cut the paper. Chapter 12 The problem is...
9. Remove the roll. 10. Lift the upper drawer upwards a little, then pull it towards you as far as it will go. ENWW A paper jam (paper stuck in the printer) [4500] 125 The problem is... (paper topics) 11. Cut the paper.
12. Remove the roll. 13. Lower the lock lever on the left. 14. Lower the lock lever on the right. The problem is... (paper topics) 126 Chapter 12 The problem is...
15. Pull the front path towards you as far as it will go. 16. Try to move the printhead carriage out of the way. ENWW A paper jam (paper stuck in the printer) [4500] 127 The problem is... (paper topics) 17. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
18. Push paper inwards on the platen. 19. Carefully pull the rest of the paper down and out of the printer. Look to see if there any loose pieces of paper left in the paper path. 20. Push the front path back into place. The problem is... (paper topics) 128 Chapter 12 The problem is...
21. Lift the lock lever on the left. 22. Lift the lock lever on the right. ENWW A paper jam (paper stuck in the printer) [4500] 129 The problem is... (paper topics) 23. Push the upper drawer back into place.
24. Push the lower drawer back into place. 25. Lower the drive pinch lever. 26. Lower the roll 1 paper load lever. The problem is... (paper topics) 130 Chapter 12 The problem is...
27. Lower the roll 2 paper load lever. 28. Close the window. 29. Switch on the printer. 30. Reload the rolls. See Load a roll into the printer [4500]. If you find that there is still some paper causing an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 31. Re-engage the bin or stacker with the printer. 32. If you find that you have print quality problems after a paper jam, try realigning the printheads. See Align the printheads.
A paper jam in drawer 2 is indicated on the front panel by a Possible paper jam message with the error code 84.2:01. If you press the Select key, the front panel will display an animation showing how to recover from the paper jam. Alternatively, you can refer to this document (see below). To clear the paper jam: The problem is... (paper topics) 132 1. Switch off the printer at the front panel, then also switch off the power switch at the rear. 2. Disengage the bin or stacker from the printer. 3.
Lift the drive pinch lever as far up as it will go. 5. Lift the roll 2 paper load lever. 6. Lift the lower drawer upwards a little, then pull it towards you as far as it will go. A paper jam in drawer 2 [4500] 133 The problem is... (paper topics) ENWW 4.
The problem is... (paper topics) 134 7. Cut the paper. 8. Remove the roll. 9. Lift the upper drawer upwards a little, then pull it towards you as far as it will go. Chapter 12 The problem is...
10. Carefully remove the cut-off lower end of the paper. 11. Carefully remove any paper that you can lift up and out from the top of the printer. ENWW A paper jam in drawer 2 [4500] 135 The problem is... (paper topics) 12. Investigate the front of the roll module, behind the drawers.
13. Remove any paper that you see there. 14. Remove any paper trapped between the roll and the small plastic rollers. 15. Go behind the printer and find the three vertical slits at the rear of the roll module. 16. If you can see paper through the slits, try to remove it by pushing it upwards or downwards. The problem is... (paper topics) 136 Chapter 12 The problem is...
17. Return to the front of the printer, and push the upper drawer back into place. 18. Push the lower drawer back into place. ENWW A paper jam in drawer 2 [4500] 137 The problem is... (paper topics) 19. Lower the drive pinch lever.
20. Lower the roll 2 paper load lever. 21. Close the window. 22. Switch on the printer. 23. Reload the rolls. See Load a roll into the printer [4500]. If you find that there is still some paper causing an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 24. Re-engage the bin or stacker with the printer. 25. If you find that you have print quality problems after a paper jam, try realigning the printheads. See Align the printheads.
Prints do not stack properly in the basket [4500] NOTE This topic applies to the HP Designjet 4500 Printer series only. ● Prints at the bottom of the basket may be damaged by the weight of the prints above them. For this reason, we recommend to collect prints from the basket before it becomes full. ● Coated paper with high ink content may be crumpled when falling into the basket. In this case prints need to be collected from the basket more frequently than usual.
While the printer is switched off at the front panel, it may automatically unload a roll in order to maintain the paper in the best possible condition. This is done only with certain specific paper types (film, glossy paper, and heavyweight coated paper). The printer unloads the paper when switched on [4500] NOTE This topic applies to the HP Designjet 4500 Printer series only.
ENWW ● General advice ● Banding (horizontal lines across the image) ● Lines are missing or thinner than expected ● Solid bands or lines printed over the image ● The print smudges when touched ● Ink marks on the paper ● A defect near the start of a print ● Lines are stepped ● Lines are printed double or in wrong colors ● Lines are discontinuous ● Lines are blurred (ink bleeds from lines) ● Lines are slightly warped ● Color accuracy ● PANTONE color accuracy ● Color matching betwe
The problem is... (print quality topics) General advice When you have any print quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Using your printer on CD. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer.
Consider changing to a heavier paper type: we recommend HP Heavyweight Coated Paper or HP Productivity Photo Gloss when printing dense colors. 4. If the problem persists, use the Image Diagnostics Print to find out more about it. See How do I... (Image Diagnostics Print topics). Lines are missing or thinner than expected 1. The problem is... (print quality topics) 3. Check that the line thickness and color settings are correct in your application. 2.
The problem is... (print quality topics) In each case the recommended procedure is as follows: 1. Clean the electrical connections of the printhead that seems to be responsible (in this example, the magenta printhead). See Clean a printhead's electrical connections. 2. Clean the printheads. See Recover (clean) the printheads. 3. Reprint your image with the same settings as before. 4. If the problem persists, replace the printhead that seems to be causing the problem.
If a lot of ink is used on coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads come into contact with the paper and the printed image is smeared. Whenever you notice this problem, you should cancel the printing job immediately. Press the Cancel key and also cancel the job from your computer application. Otherwise the soaked paper may damage the printheads.
The problem is... (print quality topics) To avoid this problem: 1. The easiest solution is to select the Extended Margins option in the driver, the Embedded Web Server, or the front panel. This means that the area of the paper affected by the problem (at the start of the page) will no longer be printed on. See Adjust the margins. 2. Align the printheads. See Align the printheads. 3. Check that you are using appropriate print quality settings. See Choose print quality settings.
This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. The problem is... (print quality topics) Lines are printed double or in wrong colors To correct this kind of problem: 1. Align the printheads. See Align the printheads. 2. Check that you are using appropriate print quality settings. See Choose print quality settings.
The problem is... (print quality topics) 1. Check that you are using appropriate print quality settings. See Choose print quality settings. 2. You are more likely to get good vertical lines with roll paper than with sheet paper. If you must use sheet paper, set the print quality to Best. 3. Consider changing to a heavier paper type, such as HP Heavyweight Coated Paper or HP Productivity Photo Gloss. SeeChoose print quality settings. 4. Align the printheads. See Align the printheads.
There are two basic requirements for color accuracy: 1. Ensure that your paper type has been calibrated, which will give you consistency from print to print, and from printer to printer. See Perform color calibration. 2. Select suitable options in your application: see How do I... (color topics). NOTE If you are not using PostScript, remember that your printer may be configured to use one of its internal pen palettes instead of your software's palette (which is the default).
The problem is... (print quality topics) If your application has a facility to convert PANTONE colors to CMYK values automatically, it probably does not take account of printer or paper type, so you will get better results with a manual conversion using the tables. You can also obtain a PANTONE calibrated color chart in EPS, TIFF, and PDF format, which can be convenient if your application has an eyedropper tool with which you can pick up colors from an imported graphic.
9. In the PostScript driver for the HP Designjet 4000 Printer series, go to the Color Management section and set the CMYK input profile to the same HP Designjet 1000 Printer series color space that you selected in the application (the emulation color space). NOTE RGB. When trying to emulate another printer you should always use CMYK colors, not 10. Set the rendering intent to Relative Colorimetric, or to Absolute Colorimetric if you want to emulate the whiteness of the paper. The problem is...
The problem is... (print quality topics) 4. Ensure that the Paper Type setting on the front panel corresponds to the paper you have loaded. 5. If you have an HP-GL/2 file produced for an HP Designjet 1000 Printer series and you want to print it on an HP Designjet 4000 Printer series, proceed as follows using the Embedded Web Server or the front panel. ● ● Using the Embedded Web Server: leave the color options set to Default.
ENWW ● The print is completely blank ● The output contains only a partial print ● The image is clipped ● The image is in one portion of the printing area ● The image is unexpectedly rotated ● The print is a mirror image of the original ● The print is distorted or unintelligible ● One image overlays another on the same sheet ● Pen settings seem to have no effect ● Some objects are missing from the printed image ● A PDF file is clipped or objects are missing ● No output when printing f
The print is completely blank If the front-panel graphic language setting is Automatic (the default), try the other settings: PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file, etc. (see Using your printer on CD). Then send the file again. When you have finished this particular print, remember to reset the graphic language to Automatic. The output contains only a partial print ● The problem is...
● You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough. ● If necessary, change the printable area in your software. The image is in one portion of the printing area ● Have you selected too small a page size in your application? ● Does your application think that the image is in one portion of the page? The image is unexpectedly rotated At the front panel, select the icon, then Default printing options > Paper options > Rotate.
One image overlays another on the same sheet The I/O timeout setting may be too long. From the front panel, decrease the setting and print again. Select the icon, then I/O setup > Select I/O timeout. Pen settings seem to have no effect Here are some possible explanations: ● The problem is...
The problem is... (image error topics) To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 129 inches and then to scale the drawing up in the driver by using the Scale to options in the Effects tab of the Windows HP-GL/2 or PS drivers. If the downscaling in the application and the upscaling in the driver match, the result will be as originally intended.
The problem is... (image error topics) 158 Chapter 14 The problem is...
15 The problem is... (ink system topics) ● I cannot insert an ink cartridge The printer will not accept a large black ink cartridge I cannot remove an ink cartridge ● I cannot insert a printhead ● I cannot insert a printhead cleaner ● The front panel keeps telling me to reseat or replace a printhead ● An ink cartridge status message ● A printhead status message ● A printhead cleaner status message The problem is...
I cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the colored label at the top. CAUTION Never clean inside the ink cartridge slots.
The front panel keeps telling me to reseat or replace a printhead 1. Remove the printhead and check that its protective film has been removed. 2. Try cleaning the electrical connections between the printhead and the carriage. See Clean a printhead's electrical connections. 3. Reinsert the printhead into the carriage and check the front panel message. 4. If the problem remains, try a new printhead.
A printhead cleaner status message These are the possible printhead cleaner status messages: ● OK: the cleaner is working normally, with no known problems ● Missing: there is no cleaner present, or it is not properly installed in the printer ● Reseat cleaner: you are recommended to remove the cleaner and then reinsert it ● Wrong stall: the cleaner has been installed in the wrong place ● End of life: the cleaner has reached the end of its planned lifetime ● Not replaced with printhead: you have in
16 The problem is... (stacker topics) [4500] NOTE This chapter applies to the HP Designjet 4500 Printer series only. Paper scrolling ● The trailing edge of the paper curling up ● The paper is not completely ejected The problem is...
Paper scrolling When printing in Fast mode with highly curled paper, the paper may scroll when ejected to the stacker tray. To avoid this problem, you are recommended to switch to Normal mode or use a paper roll with a 3 inch core. The trailing edge of the paper curling up Use the Optimize for images setting: see Change the print quality. The paper is not completely ejected Check for any obstruction in the paper path, such as loose objects or other pieces of paper. The problem is...
The problem is... (scanner topics) [4500] 17 The problem is... (scanner topics) [4500] NOTE This chapter applies to the HP Designjet 4500 Printer series only. If you notice problems with the scanner other than those described below, consult the scanner's online guide for further advice.
The problem is... (scanner topics) [4500] The diagnostics light is flashing The most likely explanation is that the scanning area needs cleaning. Perform the routine maintenance procedures explained in your online guide, which include cleaning. Restart the scanner when you have finished the maintenance procedures. If the light continues to flash, there may be camera position errors. In this case, contact HP Support.
The scanner may recommend performing maintenance in some circumstances: ● Scanner Maintenance has not been run for 30 days. ● Lamp quality fails. The filter should be replaced at the same time. ● Glass plate quality fails. ● Original background quality fails. The problem is... (scanner topics) [4500] The scanner displays a warning message If you see any of these warnings displayed, consult the scanner's online guide for information on recommended maintenance procedures.
The problem is... (scanner topics) [4500] 6. After touching the three targets, you will be asked to touch any part of the touch screen. If you are happy with the result of the calibration, press the Yes button. If you are prompted to restart the system, press No. 7. The language selection screen should appear. Select the language you want to use for the Designjet Scan application. The touch screen will automatically restart in the selected language. 8.
ENWW ● The printer's start-up process does not complete ● A front panel message ● A “printhead monitoring” message ● A “printheads are limiting performance” message ● An “on hold for paper” message [4500] ● The printer does not print ● An out-of-memory error ● The platen rollers squeak The problem is... (other topics) 18 The problem is...
The printer's start-up process does not complete The problem is... (other topics) If the printer's start-up process stops when the front panel is displaying the number 17, this indicates that there is a problem with the file system on the printer's hard disk, so the printer is checking the whole file system and making any necessary corrections. This problem can arise when there has been a power cut while the printer was switched on, or if there is a physical problem with the hard disk.
Code Short message Suggested action 26.3:01 Reseat cyan cartridge The cyan cartridge is not detected, please try to re-install it; see Remove an ink cartridge and Insert an ink cartridge. If the problem persists, please contact your customer service representative. 27:03 Restart the printer. If problem persists, call HP support. An error has been detected during printhead detection. Reseat all the printheads; see Remove a printhead and Insert a printhead and Restart.
The problem is... (other topics) Code Short message Suggested action 76:03 Restart the printer. If problem persists, call HP support. The hard disk is full. If the problem persists, you are recommended to remove any unnecessary files from the hard disk, using the Web server. See Restart. 77:04 Restart the printer. If problem persists, call HP support. The Embedded Web Server does not seem to be working. See Restart If the problem persists, check for the latest firmware release.
A “printheads are limiting performance” message ● Select a higher print quality; see Change the print quality. ● Clean the printheads; see Recover (clean) the printheads. ● Use the Image Diagnostics Print to identify which printhead is causing the problem; see How do I... (Image Diagnostics Print topics). The problem is...
The printer does not print If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: The problem is... (other topics) ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.
An out-of-memory error There is no direct relationship between the size of a file in your computer and the amount of memory needed in the printer to print the file. In fact, because of file compression and other complicating factors it is often impossible to estimate how much memory will be needed. So it is possible that a print will fail for lack of memory even though you may have successfully printed larger files in the past. In this case you may need to consider adding more memory to your printer.
3. There are small holes in the platen beside some of the rollers. The problem is... (other topics) Using the bottle of oil supplied with the Maintenance Kit, insert the pointed end of the bottle into each hole in turn, and put three drops of oil into each hole. 176 4. Repeat the process until all of the holes in the platen have had three drops of oil placed in them. 5. Be careful not to spill oil onto the platen. Chapter 18 The problem is...
ENWW If there is oil on the platen, wipe it away with the cloth supplied with the kit. 7. Lower the window. The problem is... (other topics) 6.
The problem is... (other topics) 178 Chapter 18 The problem is...
19 Legal information Worldwide Limited Warranty—HP Designjet 4000/4500 Printer series and 4500mfp ● Hewlett-Packard Software License Agreement ● Open source acknowledgments ● Regulatory notices ● DECLARATION OF CONFORMITY Legal information ● ENWW 179
Worldwide Limited Warranty—HP Designjet 4000/4500 Printer series and 4500mfp HP product Limited Warranty Period Printer 1 year (from the date of purchase by the customer) Software 90 days (from the date of purchase by the customer) Printhead Until the “end of warranty” date printed on the product is reached, or 1000 cm³ of HP ink have been cycled through the printhead, whichever occurs first Ink cartridge Until the genuine HP ink is depleted as indicated by the printer, or the “end of warranty” dat
6. For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead or ink cartridge) does not affect either HP’s Limited Warranty to you or any HP support contract with you. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 7. Your exclusive remedies for defective HP products are the following: a.
B. Limitations of liability TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING ANY LOSS OF PROFITS OR SAVINGS), WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. C. Local law 1. This Limited Warranty gives you specific legal rights.
Hewlett-Packard Software License Agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MUST RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS SUPPLIED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. Open Source Software.
Regulatory notices You can obtain current Material Safety Data Sheets for the ink systems used in the printer by mailing a request to this address: Hewlett-Packard Customer Information Center, 19310 Pruneridge Avenue, Dept. MSDS, Cupertino, CA 95014, U.S.A. There is also a Web page: http://www.hp.com/hpinfo/community/environment/productinfo/psis_inkjet.htm Regulatory Model Number For regulatory identification purposes, your product is assigned a Regulatory Model Number (RMN).
likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. Normes de sécurité (Canada) Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le réglement sur le brouillage radioélectrique édicté par le Ministére des Communications du Canada.
Chinese EMI statement Sound Legal information Geräuschemission (Germany) LpA < 70 dB, am Arbeitsplatz, im Normalbetrieb, nach DIN45635 T. 19.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Supplier’s name: Hewlett-Packard Company Supplier’s address: Avenida Graells, 501 08174 Sant Cugat del Vallès Barcelona, Spain declares that the product Regulatory Model Number (3): BCLAA-0401, BCLAA-0503, BCLAA-0504 Product family: HP Designjet 4000 Printer series, HP Designjet 4500 Printer series, HP Designjet 4500 Scanner series, HP Designjet 4500 Stacker series Product options: All conforms to the following product specificat
documentation and test reports; this number should not be confused with the marketing name or the product numbers. Josep-Maria Pujol Hardware Quality Manager Sant Cugat del Vallès (Barcelona) July 28th, 2005 Local contacts for regulatory topics only European contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Böblingen, Germany. United States contact: Hewlett-Packard Company, Corporate Product Regulations Manager, 3000 Hanover Street, Palo Alto, CA 94304, USA.
Legal information 190 Chapter 19 Legal information ENWW
Index B basket stacking problems 139 bin stacking problems 138 black point compensation 64 blank page 154 blurred lines 148 buzzer on/off 15 C calibration color 64 paper advance 99 cannot load paper [4000] 118 cannot load paper [4500] 119 clipped image 154 color accuracy between printers 150 in general 149 PANTONE 149 color calibration 64 components of printer [4000] 3 components of printer [4500] 4 copying a document [4500] 107 core adaptors [4000] 19 core adaptors [4500] 29 cutter, manual [4500] 36 D Dec
N nesting 46 non-HP paper 39 O on hold for paper 173 orientation 58 out-of-memory error 175 overlapping images 156 oversize pages 57 P page size 54 paper cannot load [4000] 118 cannot load [4500] 119 displaying information 38 non-HP 39 paper advance calibration 99 paper jam [4000] 120 paper jam [4500] 122 paper jam in drawer 2 [4500] 131 partial print 154 PDF clipped 156 PDF missing objects 156 pen settings ineffective 156 portrait orientation 58 print job canceling 43 nesting 46 queue management 43 reprint
installing 50 moving 52 paper not completely ejected 164 paper scrolls 164 storing 52 trailing edge curls 164 uninstalling 50 stacking problems in basket 139 stacking problems in bin 138 statistics ink cartridge 88 printhead 89 status 45 stepped lines 146 switching the printer on/off 12 T thin lines 143 trimming the paper [4500] 36 U unintelligible print 155 unloading a sheet [4000] 28 unloading roll from printer [4000] 24 unloading roll from printer [4500] 35 using this guide 2 V Visio 2003, no output 156
Printed on at least 50% total recycled fiber with at least 10% post-consumer paper © 2005 Hewlett-Packard Development Company, L.P. Part number: Q1272-90001 Printed in Germany www.hp.
