Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Introduction The User’s Reference Guide This section explains how to use this guide. Introduction To Your Printer This section explains some of the functionality of the printer and its features. Printer with Take-Up Reel A front view of the HP Designjet 5000PS. Printer with Bin Assembly A front view of the HP Designjet 5000.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer The User’s Reference Guide Overview This is a general overview on how to use this User’s Reference Guide and its structure. The “Tabs” An explanation of the tabs found at the top of each page. The “Buttons” An explanation of what the navigation buttons do along the side of the page. Animation Explains how to start the animations included in this User’s Reference Guide.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Overview This User’s Reference Guide explains in detail how to use the HP Designjet 5000PS and the HP Designjet 5000 Printers. This guide is designed as a detailed reference guide to your printer. For more day-to-day guidance you can refer to the Pocket Guide. This can be found at the back of the printer. How to Navigate The “Tabs” There are seven “Tabs” at the top of this guide.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Other Printer with Take-Up Reel Index Printer with Bin Assembly Print Button Animation Click on this button and it will take you to the print option. When it is possible, an animation will actually show you how to perform the procedures. Click on this button to start the animation, you can also click in the screen to start the animation.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Printer with Take-Up Reel Other Index Printer with Bin Assembly Introduction To Your Printer Your Printer’s Main Features HP Designjet WebAccess Overview of the printers features and benefits. An overview of the WebAccess tool that you have with your printer. The HP No. 81 and HP No. 83 Supplies An explanation of the HP No. 81 and HP No.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Printer with Take-Up Reel Other Index Printer with Bin Assembly Your Printer’s Main Features Your printer is a color inkjet printer designed for printing high-quality, maps and images. Some major features of the printer are shown below: Your HP Designjet Printer is able to attain Great Media and Ink flexibility for any Indoor and 2 Outdoor application.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Printer with Take-Up Reel Other Index Printer with Bin Assembly The HP No. 81 and HP No. 83 Supplies The HP No. 81 and HP No. 83 supplies are designed to work together with your HP Designjet 5000PS or 5000 printer. The type of supplies you receive with your printer depends on the type of ink system you specified; normal dye based ink or pigment-based UV ink.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Printer with Take-Up Reel Print Resolution User Interface You can choose between three levels of print mode: Max. Quality, Productivity or Max. Speed from your software or from the printer's front-panel. Print resolution for Max. Quality print mode is 600 x 600 dots per inch, or 1200 x 600 dots per inch on Glossy media if you use the Enhanced resolution setting.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Printer with Take-Up Reel Other Index Printer with Bin Assembly Media HP Designjet WebAccess The following paper types are supported for your printer and the HP No. 81/HP No. 83 Ink Supplies: HP Coated Paper WebAccess reports in detail on the status and history of your printer, and in some cases allows you to change the printer status.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Pending shows a list of jobs waiting to be printed or currently being printed. Stored shows a list of jobs already printed. Accounting shows a list of jobs already printed, with statistics. Supplies shows the status of the ink cartridges, printheads, cleaners, and paper. Usage shows statistics about the printer. Configuration details the printer's configuration.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Printer with Take-Up Reel Other Index Printer with Bin Assembly Connections Your printer comes with the HP JetDirect 610N10/100 Base-TX Print Server for network connections, as well as a parallel interface for a direct connection to your computer. It is highly recommended that you use a network connection, this will enable you to obtain much quicker data transfer speeds.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Other Printer with Take-Up Reel Index Printer with Bin Assembly Memory The following table shows the memory size and hard disk size for the different models of HP Designjet 5000 printers. Printer Type Size Memory (DRAM) Hard Disk HP Designjet 5000 HP Designjet 5000PS 42 inch / 1.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Printer with Take-Up Reel Other Index Printer with Bin Assembly Applications and Drivers To make sure that your printer prints exactly what you were expecting—in terms of size, position, orientation, color and quality—use the correct driver for the combination of your application software and your printer, and make sure that it is configured correctly.
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Index Other Printer with Take-Up Reel Printer with Bin Assembly Printer with Take-Up Reel Printhead Printhead Cleaner Service Station Ink Cartridge Take Up Reel Carriage Assembly Platen Media Roll
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Other Printer with Take-Up Reel Printer with Bin Assembly Rear View Pocket Guide Power Switch Network Communication Index
Introduction Media & Ink The User’s Reference Guide Solutions Front-Panel Introduction To Your Printer Printer Options Other Printer with Take-Up Reel Printer with Bin Assembly Printer with Bin Assembly Printhead Printhead Cleaner Service Station Ink Cartridge Media Bin Carriage Assembly Platen Media Roll Index
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink System The Ink Cartridge Other The Printhead Index The Printhead Cleaner Media & Ink The HP Designjet 5000PS Printer and HP Designjet 5000 Printer use a variety of media. The recommended media is engineered for use with your printer and your printer’s ink system to give you the best results.
Introduction Media & Ink Media Roll Media Solutions Front-Panel Sheet Media The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Media Choosing Media Media Profile Downloading Your printer supports several types of media. Choosing the correct media type for your needs is an essential step in ensuring good image quality. From time to time new media types will become available and the printer will not have their media profiles.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink System The Ink Cartridge Other The Printhead Index The Printhead Cleaner Choosing Media Your printer supports several types of media. Choosing the correct media type for your needs is an essential step in ensuring good image quality. For best printing results, use only genuine Hewlett-Packard media, whose reliability and performance have been developed and thoroughly tested.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Index Other The Printhead The Printhead Cleaner Physical Characteristics of Media Types The following table lists the physical characteristics of the supported HP Premium Printing Materials. NOTE: Always print on the image side which has the special coating; the image side always faces outward on roll products from HP.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge The Printhead The Printhead Cleaner Displayed on the Front-panel Grammage/ Thickness Ink System Length Paper SemiGloss (see note below) 6 mil (160g/m2) Dye 100ft (30m) 24, 36, 42, 54 610, 914, 1067, 1372 Banners with Tyvek™ 10 mil (140g/ UV m2) 50ft (15m) 610, 914, 1372 Colorlucent Backlit UV 6 mil (200g/ m2 Studio Canvas 20 mil (368g/ Dye & UV 35ft (10m) m2)
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink System The Ink Cartridge Index Other The Printhead The Printhead Cleaner Print Speeds and Print Mode Selection The print times shown below are for the HP Designjet 5000PS 60 inch/1.57m Printer. Print Mode Coated Paper Heavyweight Coated Paper Economy Heavyweight Coated Paper Glossy Media Max. Speed 569 ft2/hour 52.86 m2/hour 288 ft2/hour 26.76 m2/hour 288 ft2/hour 26.
Introduction Media & Ink Media Roll Media Solutions Front-Panel Sheet Media The Ink System Printer Options The Ink Cartridge Other The Printhead Printable Area Printable area = media size minus normal margins Printing Area (Width x Height) by Orientation of Image Media Size landscape (inches) portrait (inches) landscape (mm) portrait (mm) ANSI media C D E 21.46 x 15.36 16.46 x 20.36 545 x 390 33.46 x 20.36 21.46 x 32.36 845 x 517 43.46 x 32.36 33.46 x 42.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Roll/Sheet Media Information The information supplied in this screen is: Manufacturer’s name Type of media that you have selected Total width of the roll of media in millimeters Maximum printable area that the media has to print on. The media profile revision For detailed instructions on how to load a roll of media see Installing Roll Media into the Printer Click on this sequence.
Introduction Media & Ink Media Roll Media Solutions Front-Panel Sheet Media The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Media Profile Downloading Each supported media has it own characteristics; refer to Physical Characteristics of Media Types. For optimum image quality the printer changes the way it prints onto each different media. Some may need more ink and some may require a longer drying time for example.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Drying Time Settings With some media types and environmental conditions the ink needs some time to dry before the media is unloaded. If you experience ink drying problems with your printed image, try changing the drying time to Automatic.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink Cartridge The Ink System Index Other The Printhead Cleaner The Printhead Drying Times with HP Tested Media Below is a table showing the typical drying times to handle the media for some selected HP tested media at approximately 23°C with 50% relative humidity. HP Tested Media type Drying Time in minutes Productivity/ Max. Speed Max.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink System The Ink Cartridge Index Other The Printhead The Printhead Cleaner Types of Media and Application Use this table to guide you when choosing your media and selecting the print quality setting (Max Speed, Productivity, Max. Quality). As a guide remember: Use Max.Speed to get draft copies of your prints at maximum throughput.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Product Name Application HP Colorfast Adhesive Vinyl Promotional signs, low-cost Accurate color matching, indoor posters, short term, indoor dense, black images, signs. accurate spot colors, low cost per copy.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Product Name Application Media Description HP Paper Based Semi-Gloss Photographic presentations, point-of-purchase signs, drop-in signs, ceiling-hanging banners. Low-cost alternative to photo paper, economical photo quality Indoor short-term point-ofpurchase displays, ceilinghanging banners.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Handling Your Media Handle film and glossy media by the edges or wear cotton gloves. Skin oils can be transferred to the media leaving finger print marks.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Roll Media Loading Roll Media Guidelines Printing of Both Sides of the Media Hints and tips on loading the media. Including how to install three inch adapters. This section shows you how to print on both sides of the media.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink System The Ink Cartridge Other The Printhead Index The Printhead Cleaner Loading Roll Media Guidelines There are three steps to loading media into the printer. 1. Load media onto the media spindle and install the loaded spindle into the printer. 2. Insert the media into the printers’ media path and set the media type in the front panel. 3.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink System The Ink Cartridge Other The Printhead Index The Printhead Cleaner Onto the Take Up Reel The Take Up Reel as an Accessory When loading media onto the Take Up Reel: For the HP Designjet 60inch/1.57m printer the Take UP Reel is supplied as standard. For the HP Designjet 42inch/1.07m printer it is an optional accessory which you can order, see Ordering Accessories.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Installing Roll Media into the Printer This procedure shows you how to load media onto the spindle and into the printer’s spindle hubs. NOTE: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. NOTE: The media roll may be very wide, rest the spindle horizontally on a table and load the media on the table.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Trimming the Media WARNING The knife used in the animation is sharp. Keep fingers clear of the cutting path. Keep the knife away from children. NOTE: You can also trim the media automatically when you have loaded the media. Go to the Media Setup Menu/Form Feed & Cut. Click on this sequence.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Loading Roll Media This procedure shows you how to install media onto the printer. It includes references to the Take Up Reel. Front panel messages which are only applicable if you have a Take Up Reel installed are highlighted in green. If your printer is the HP Designjet 42inch/ 1.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printing of Both Sides of the Media This procedure shows you how to install media so you can print on both sides. Click on this sequence.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Unload Media from Take Up Reel NOTE: Ensure that the ink is dry. Click on this icon to run the animation sequence. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it is remote from your computer.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Unloading Roll Media If you have a Take Up Reel You must first unload media from the Take Up Reel before performing this procedure. See Unload Media from Take Up Reel. If media length tracking is switched On, the printer will first print the remaining media onto the roll before the printer unloads. Click on this sequence.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Change the Core Tube Click on this sequence. icon to run the animation A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it is remote from your computer.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Media Length Tracking Media length tracking is a function which enables the printer to keep track of how much media remains on the roll. The remaining length is displayed on the front panel and printed on the end of the roll whenever you unload the roll. Click on this icon to run the animation sequence.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Sheet Media This section contains animations on how to load and unload sheet media into your printer. NOTE: The minimum size you can load is a A2/C size sheet in portrait orientation. To ensure this size of media loads correctly make sure it’s leading edge is as close as possible to the pinch wheels during loading.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Loading Sheet Media The minimum size you can load is a A2/C size sheet in portrait orientation. Click on this sequence. icon to run the animation A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it is remote from your computer.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Unloading Sheet Media Click on this sequence. icon to run the animation A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it is remote from your computer.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner The Ink System The HP No. 81 and HP No. 83 Supplies are designed to work together with your HP Designjet 5000PS or 5000 printer. The supplies comprise of three components: printheads, with their printhead cleaners, and the ink cartridges. What are the Supplies? This section describes the ink components of your printer.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner What are the Supplies? For each of the six ink colors used in the printer, there are three separate components. The printhead and the printhead cleaner are supplied together, the ink cartridge is supplied separately. Two types of ink supplies are available, dye based ink and pigmentbased UV ink.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner HP No. 83 UV Ink Supplies HP Ink Upgrade Kit HP No. 83 UV ink supplies are the pigment-based printheads, cleaners and ink cartridges for the HP Designjet 5000 Series printers. Like the HP No. 81 Dye ink supplies, the HP No.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Identifying Ink Supplies The appearance of both types of Ink Supplies, HP No. 81 Dye based and HP No. 83 UV is very similar. To help you easily identify each type of ink supply the each component is marked with one of the following symbols. HP No. 81 Dye based Ink Supplies Symbol: HP No.
Introduction Media & Ink Media Roll Media Solutions Front-Panel Sheet Media The Ink System Printer Options Other The Ink Cartridge The Printhead Index The Printhead Cleaner Component Identification The following illustration will help you identify the components of the HP No. 81/HP No. 83 supplies and where they are installed in the printer. Ink Cartridge Printhead Printhead Cleaner The selection number HP No. 81 or HP No.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink System The Ink Cartridge Other The Printhead Index The Printhead Cleaner Ink Supply Guidelines For optimum results from your printer and the ink system, always follow these guidelines when handling the HP supplies: Install the ink cartridges, printheads and printhead cleaners before the install by date, which is printed on the packaging.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Printer Options Front-Panel The Ink System The Ink Cartridge Other The Printhead Index The Printhead Cleaner Precautions Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead. handled and stored upright to avoid a potential spillage of ink. Do not touch the end of the ink cartridge which is inserted into the printer as there may be a small amount of ink on the connection.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner When to Replace When to change your HP No. 81/HP No. 83 supplies is mostly determined by you with guidance from the front panel.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Switching Ink Types Switching between the dye based ink system (HP No. 81) and the pigment-based UV ink system (HP No.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Ink System Removal Either click on movie icon opposite to run the animation sequence for the complete removal procedure (this takes several minutes) or click on the movie icons below to see the individual procedures. 1. Removal of the ink supplies: Printheads, Printhead Cleaners and Cartridges. 2. Removal of the ink tubes. 3.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Ink System Installation Click on movie icon opposite to run the animation sequence for the complete installation procedure (this takes several minutes) or click on the movie icons below to see the individual procedures. 1. Installation of ink tubes. 2. Installation of the ink supplies for the type of ink tubes installed. 3.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Storing Ink Supplies and Ink Tubes Whenever you change the ink system you must store the Ink Tubes and Ink Supplies you have removed from the printer in their respective storage containers. The Ink Cartridges do not have a specific storage container so they should be stored in accordance with instructions given on their packaging. 1. 2. Click on movie icon opposite to run animation sequence for storing HP No.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System The Ink Cartridge This section contains animations showing you how to obtain ink cartridge information and how to remove and install an ink cartridge. See Ink Cartridge Error Messages if you have any problems with replacing the ink cartridges.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Ink Cartridge Statistics The information supplied is: The manufacturers of the ink cartridge (HP No. 81 or HP No. 83 is recommended). The percentage of ink remaining. Original capacity of the ink cartridge in milliliters. Re-order part number of the ink cartridge. The month and year that the ink cartridge was manufactured. Click on this sequence.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Ink Cartridge Removal CAUTION Only remove an ink cartridge if you are replacing it and always use the front panel menu to replace the cartridge as shown.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Ink Cartridge Installation NOTE: Each ink cartridge slot has a colored label above it. This should match the colored label on the new ink cartridge. NOTE: The ink cartridge is designed to prevent you from inserting the wrong ink type or into the wrong color slot.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System The Printhead When to change your HP No. 81/HP No. 83 supplies is mostly determined by you with guidance from the front panel. In conjunction with the messages displayed in the front panel and the message explanations in Printhead Status Messages.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printhead Statistics The information supplied is: The manufacturer of the ink cartridge (HP No. 81 or HP No. 83 is recommended). The status. Warranty status. Re-order part number. The amount of time the printhead has been in the printer and powered on. The amount of ink consumed. Click on this sequence.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printhead Removal Printhead replacement must be performed with the printer switched on at the Power Isolation Switch which is located at the rear of the printer. Click on this sequence. icon to run the animation A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it is remote from your computer.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Printhead Installation The printhead is designed to prevent you from accidentally inserting it into the wrong position. Check that the colored label on the printhead matches the colored label of the carriage assembly position that the printhead is to be inserted in.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System The Printhead Cleaner This section contains animations showing you how to remove and install a printhead cleaner. CAUTION Leaving the old printhead cleaner in the printer will shorten the new printhead’s life and possibly damage the printer.
Introduction Media & Ink Media Roll Media Solutions Front-Panel Sheet Media The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Printhead Cleaner Removal When removing the printhead cleaners: Be careful not to get ink on your hands. There may be ink on, around and inside the replaced printhead cleaner. Do not lay the replaced printhead cleaner on its side or turn it upside down, as ink may leak out.
Introduction Media & Ink Media Roll Media Solutions Sheet Media Front-Panel The Ink System Printer Options The Ink Cartridge Other The Printhead Index The Printhead Cleaner Printhead Cleaner Installation NOTE: The printer needs all the ink cartridges, printheads and printhead cleaners installed before it can continue. NOTE: If the front panel displays an error message see Printhead Cleaner Error Messages.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Media Problems Solutions The solutions tab contains all the information for solving problems that you may encounter as you use the printer. The Solutions tab contains seven sections: Solving Problems This section is an overview of the process of troubleshooting, it also tells you where you can get further information.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Solving Problems Troubleshooting A brief explanation on troubleshooting the printer. Help in Solving Problems included in this section are areas you can go to that will help you solve problems you may encounter. Finding the Source of Your Problem How to get to the root of the problem.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Troubleshooting Much of the troubleshooting information contained in this section is provided to complement the printer’s own internal checking features. Fault Tolerant Print Modes. Image Quality Consistency. Continuous Printing. Color Emulation. Out of Ink Detection. Printhead end of life detection.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Help in Solving Problems To find the meaning of front-panel messages, see section Message Descriptions. If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-step procedures. Use this manual's index to find the section.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Finding the Source of Your Problem 1. Look at the front-panel display for messages. See Message Descriptions for an explanation of frontpanel messages. 2. Test the printer: Switch the printer off with the power switch at the back of the printer. Make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Image Quality Problems Before attempting the diagnostic procedures contained in this section to solve any print quality problems, it is important to first check that the printer is correctly setup to print what you want. Many problems concerned with print quality can be solved by correcting the way the printer is configured.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Correcting the Configuration 1. To achieve the best performance from your printer, only use genuine HP accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of HP media, see Physical Characteristics of Media Types. You can also look at the web page http:// www.hp.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Using the Image Quality Print How to Print the Image Quality Print The Image Quality Print helps you determine if you have image quality problems, and if you do, what the cause of the problem is and how to resolve it. The print contains patterns which are designed to highlight any image quality problems.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems How to Use the Image Quality Print 1. Use the same media type and image quality setting as you were using when you discovered the image quality problem. 2.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Printer Options Media Problems Analyzing the Image Quality Print Image Error Other Other Problems Index Getting Help However, if you do see problems with this print and the image quality is not acceptable, you will need to perform some corrective actions.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Problems with the Printhead(s) Corrective Action Banding caused by problems with the printhead(s) will be highlighted in the Image Quality Print because the banding is not in all of the colors, the colored strip that has banding was caused by the same colored printhead.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Problems with Media Advance Corrective Action If the printer has media advance problems you will see banding in all the colors. 1. If the image is grainy, this could also be a symptom of problems with the bi-directional alignment.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Index Other Other Problems Getting Help Test Pattern 2: Color-to-color Alignment Test Pattern 3: Bi-directional Alignment If the printer has color-to-color alignment problems then the Image Quality Print in test pattern 2 (shown below) has misaligned colors. If a printer has bi-directional alignment problems, lines are not straight and/or fuzzy.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Test Pattern 4: Vertical Line Straightness No Defects Found in the Image Quality Print If a printer has Vertical Line Straightness problems, lines are not straight or are fuzzy. The pattern seen below is designed to highlight this kind of problem.
Introduction Media & Ink Solutions Image Quality Problems Ink Supply Problems Solving Problems Media Problems Color Accuracy These are two areas you should review when troubleshooting a color accuracy problem: Configuration Check the color emulation selected in the driver. Make sure the color information is adjusted for the current color setup. See Color Accuracy Configuration.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Custom emulation This mode can emulate any CMYK printer. You will need the ICC profile for the printer for which the CMYK data is intended. The ICC profile is a standard which defines which color would come out of that printer. The HP Designjet uses this information to produce the same color. RGB Workflows RGB is a device-independent definition of color.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Pantone Workflow Pantone colors are identified by their name, and the appearance for the color is defined by Pantone. Pantone calibrates HP Designjet printers so that they can produce the best match of a Pantone color.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems rendering intent in the CYMK setup, select “CMYK” as the output color space, and un-select the “Postscript Color Management” check box. In the printer driver, make sure that Automatic Black Replacement is disabled , and that no CMYK emulations are being used .
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Color Consistency Problems Long Term Color Bleeding (Glossy Papers) Some media may discolor or change with age. Check that your media is fresh and has been stored correctly. Check to make sure that color calibration is turned on.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Printer Options Media Problems Image Error Other Other Problems Index Getting Help Color Accuracy Configuration The configurations of the printer, the driver, and RIPs define how ink is applied to each type of media. Use the information in the following table to configure your printer and software for best color accuracy.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Where to Find Additional Information The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation: There is a tutorial available from the HP web site, use the HP Designjet WebAccess to go there. On-line documentation in the drivers shipped with your printer.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printhead Recovery Procedure Recovering the printhead(s) means that the printer automatically cleans and tests the printhead(s). If you are not sure which printhead to recover select “All Printheads”. Click on this sequence.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Accuracy Calibration Your printer was calibrated at the factory to ensure that it operates with the greatest accuracy in normal environmental conditions. If you are operating under significantly different conditions, you should recalibrate the printer as explained here.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Aligning the Printheads The printhead alignment selection causes the printer to align the printheads immediately, or if an image is being printed, as soon as the current print job is finished. The alignment procedure requires a minimum media size of A1/D-size (24 inches). The printer will automatically perform an alignment when printheads are replaced.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Printer Options Front-Panel Media Problems Calibrating the Color Output Color calibration improves color consistency between prints, and from one printer to another. The printer calibrates the color by printing a ‘calibration strip’ and then scanning the strip with a built-in optical sensor. The printer will then calculate the color correction required, which is then applied to all the subsequent prints.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Ink Supply Problems Problems Inserting the Ink Supplies Carriage Interconnect Wiper Most of the problems that you could encounter when working with the HP No.81/83 supplies are solved with guidance from the front-panel. A full list of front messages are supplied in Message Descriptions.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Problems Inserting the Ink Supplies CAUTION Problems Reseating the Printhead Problems Inserting the Printhead If you have inserted the printhead into the printhead carriage assembly and the printer does not “beep”, perform the following steps. Check that you have removed the protective tape from the printhead.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Carriage Interconnect Wiper Whenever you replace the printhead, check the empty slots to see if the carriage interconnect needs cleaning. In extreme cases it is possible that the printer will not recognize a printhead when it has been installed.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Media Problems Media Handling Your Media Clearing a Media Jam Ink Marks on the Media Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Media Problems Media Handling Your Media Handle film and glossy media by the edges or wear cotton gloves. Skin oils can be transferred to the media leaving finger print marks. Although the ink systems supplied with this printer have good light fastness, colors will eventually fade or change if exposed to sunlight over a long period of time.
Introduction Media & Ink Solutions Image Quality Problems Ink Supply Problems Solving Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Clearing a Media Jam The “Switch Power Off” message is usually shown when there is a media jam. ! ! Switch Power off Check printhead path Switch power off Check media path (x) (x) Internal error code The printer must be cleared before the printer can operate again.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Check Printhead Path Printer Options Image Error Other Other Problems Index Getting Help 10. If you have image quality problems after a paper jam, this could indicate that the printheads have been moved from their correct position in the carriage. To correct this perform the “Aligning the Printheads” procedure. 1.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Ink Marks on the Media Media Extensions Printed Surface Smearing Roll As the media is printed and the image is coming out from the printer, the natural curl of the media causes it to rub against the roll of media installed in the printer. This causes image smearing.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Warped Lines on Media The media itself may be warped. This can happen if it has been used or stored in an extreme environment. For all environmental specifications, see Environmental Specifications. Blurred Lines (Ink “Bleeds” from Lines) Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems margins by relocating the image in the page from your software applications. Ensure that the Media extensions are installed on the printer If you are using ‘Media Saving Options’ from the advanced section of the HP- GL/2 Driver, try disabling one or both the options ‘auto rotate’ and ‘inked area’. Use the Take Up Reel if you have one installed.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Image Error The Image is Incomplete Printed Image Incorrect Other Sources of Information Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems The Image is Incomplete If the front-panel graphics language setting is Automatic (the default), try the other settings: (PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file, etc.), and send the file again.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems is not wide enough. If necessary, change the printing area in your software. A Long-Axis Print Is Clipped Does your software support long-axis prints? Have you specified an appropriate media size in your software? Unless it is a PostScript file, make sure that the printer’s Page format / Size is set to Inked area.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Printed Image Incorrect The Image is in One Portion of the Printing Area The Print is a Mirror Image of the Original Is the page size configured in the software too small? Ensure that your software doesn't believe the image to be in one quadrant of the page.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems One Image Overlays Another on the Same Sheet Either: you have changed them in Pen settings / Define palette but forgotten to select that palette in Pen settings / Palette. Or: you expected the software-driven pen settings but in the front-panel Pen settings / Palette is not set to Software.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Other Sources of Information If you don't find the solution to the problem here, other sources of help are: The documentation supplied with the driver that you are using to manage the output from your software application to the printer.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Other Problems Communication Problems The Printer does not Print The Printer Seems Slower Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Communication Problems Symptoms are: The front-panel display does not show the ‘Receiving’ message when you have sent an image to the printer. Your computer displays an error message when you are trying to print. Your computer or printer “hangs” (stays idle) while communication is taking place.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems The Printer does not Print You may have a power problem. If there is no activity at all from the printer, the front-panel does not respond, check that the power cable is connected correctly and that there is power available at the socket. If you are using a Macintosh and the print job does not print, ensure the printer language is set to Postscript or Automatic.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems The Printer Seems Slower Did you specify Max Quality print level on the frontpanel? Max Quality prints take longer. Did you specify the right media type when loading the media? For details of front-panel media types, see Physical Characteristics of Media Types. To find out the printer’s current media type setting see Roll/Sheet Media Information.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Getting Help About HP Customer Care What to Do Before You Call HP Designjet Online Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help About HP Customer Care What to Do Before You Call As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front-Panel Media Problems If there is an Error Code on the front-panel, note this down refer to Message Descriptions. The computer you are using. Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). The cable you are using (by part number) and where you purchased it.
Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Media Problems HP Designjet Online Direct access to HP and the information you want, when you need it. Register now! http://www.hp.com/go/designjet HP Designjet Online is a free, web-based “user club” exclusive to HP Designjet users. Having registered, the user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely not a sales-oriented site.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Front-Panel The printer's front-panel is an easy-to-use interface.It gives you access to a comprehensive set of printer functions and to a number of useful internal prints. There is also Information on your ink consumable items which is continually updated.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus The Front-Panel The front-panel keys are explained in this section with the four menus. Each menu can be accessed by pressing the Enter key.
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Functional Areas The printer's front-panel includes an easy-to-use interface with a display, giving you access to a comprehensive set of printer functions and to a number of useful internal prints. Information on your ink consumable items can be found as well as continually updated information on their status.
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions The Navigation Keys The right side of the front-panel is the where all the navigation keys are located. The navigation keys are: Top, Back, ↑, ↓ and Enter. You use these keys to navigate through the menu system and to select menu icons and menus, see Setup Menus and Consumable Menus.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Menu Icon Selection The front-panel has four menus, you select them using the ↑ and ↓ keys on the front-panel. When one of the four menus is highlight the front-panel displays the following information.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Ink Cartridge Menu Printhead Menu The Ink Cartridge icon looks like this: The Printhead Menu icon looks like this: If the Ink Cartridge menu is selected, the status of each of the ink cartridges is shown.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Displays Menus To configure the printer use the menus to select and change the settings. Use the ↑ and ↓ keys to navigate and the Enter key to select the options.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Action Keys The action portion of the front-panel consists of: Cancel Load/Unload Media Print Quality Mode. The action keys let you: Stop printing and media loading while they are in progress, cancel dry time, cancel nest waiting. (CANCEL key). Load and unload media (LOAD/UNLOAD key). Select the print mode (Max Quality, Productivity and Max. Speed).
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Status Lights Standby The green status lights indicates what setting is currently active in the front-panel. The printer has a standby mode where, after a period of inactivity, the printer goes into a sleep mode (lowpower usage mode). This is indicated by the frontpanel display and status indicators turning off.
Introduction Media & Ink The Front-Panel Setup Menus Setup Menus I/O Setup Menu Device Setup Menu Utilities Menu Internal RIP Settings Menu Queuing and Nesting Menu HP-GL/2 Settings Menu Page Format Menu Demos Menu Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation I/O Setup Menu I/O setup No I/O card found Card ID Card ID Card Setup Card Setup Configuration Advanced I/O timeout Reset Card 0.5 min ..
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Other Internal Prints Navigation Index Message Descriptions Device Setup Menu Device Setup TUR Installed NO,YES Cutter On, Off Reduced Margins On, Off Lang HP-GL/2 PostScript@, Automatic Drying Time Automatic, None Manual Only Appear in Full Menu Mode Always Appear 255 ..
Introduction Media & Ink The Front-Panel Solutions Setup Menus Printer Options Front-Panel Consumable Menus Internal Prints Other Navigation Index Message Descriptions Utilities Menu Utilities Replace Ink System No (Continue), Yes (Replace) Track Media Length Yes, No Usage Print usage, View usage Menu Mode Short, Full Calibrations Printhead alignment, Reset Web Svr Passwd Test Prints Color Calibration Accuracy Restore factory HP-GL/2 config Service config.
Introduction The Front-Panel Media & Ink Solutions Setup Menus Printer Options Front-Panel Consumable Menus Other Internal Prints Navigation Index Message Descriptions Internal RIP Settings Menu Internal RIP Settings Start printing Ink Emulation Optimized, Immediately After processing @ RGB@ CMYK Color calibration Off,On Black Replacement Off,On Enhanced res Off,On PS scale @ PS encoding @ Native, EuroScale, SWOP, TOYO, @ DIC @ @ 100% ..
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Queuing and Nesting Menu Nesting Queue mgmt # .... Copies 99 .. 1,0 Statistics width, Length Move to top, Delete Page Nest Off In order ... 99 ..
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Index Other Internal Prints Message Descriptions Navigation HP-GL/2 Settings Menu HPGL/2 settings Palette Software, Factory, Palette A, B Define Palette Palette A, Palette B Pen no. 0 … 15 Width 0.13 ... 12.0mm Factory Pen no. 0 … 15 Width 255 ..
Introduction The Front-Panel Media & Ink Solutions Setup Menus Printer Options Front-Panel Consumable Menus Other Internal Prints Navigation Page Format Menu Page Format Size Inked Area, Software Extrawide 1.0X1.4m 42inX59in 44X62in 1.2X1.7m 52X73in 54X76 60X100in Oversize Over A2, Over A1 Arch Best ARCH, ARCH A.. E1 JIS Best JIS B, JIS B4..B1 ANSI Best ANSI, ANSI A ..E ISO Best ISO A, ISO A4 .. A0 Rotate 0 ..
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Other Internal Prints Navigation Demos Menu Demos Samples Palette Menu @ Only Appear in Full Menu Mode Always Appear PostScript Only Index Message Descriptions
Introduction Media & Ink The Front-Panel Solutions Setup Menus Consumable Menus Media Menu Ink Cartridge Menu Printhead Menu Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Media Menu Roll/Sheet Info. Vendor Name Type of Media Width Printable Area Profile Revision Media Selection HW Coated (Economy) HW Coated Coated Paper Photo Imaging Gloss Colorfast Vinyl Paper Semi-Gloss Poster Paper Studio Canvas and more.......
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Ink Cartridge Menu Light Cyan cart Info Light Magenta cart Info Yellow cart. Info Cyan cart Info Magenta cart Info Black cart Info HP No.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Printhead Menu Printhead Info Light Cyan Info Light Magenta Info Yellow Info Cyan Info Magenta Info Black Info Recover Printheads All Printheads Cyan Magenta Yellow Black Light C Light M Replace Printheads Yes, No Other Navigation Index Message Descriptions
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Internal Prints In the front-panel menus there are internal prints which you can use to check the configuration settings of the printer or use as a troubleshooting guide.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Print the Configuration To request a “Current Configuration Print” from the front-panel: 1. Make sure that media is loaded, either roll media or sheet. 2. Press the TOP button to select the main menu on the front-panel. 3. Make sure that the front-panel displays the Ready message. 4.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Menu Print You can see the complete menu structure available on the printer by printing the front-panel Menu print or see Setup Menus. Use it to help you to navigate the menus. Click on this sequence. icon to run the animation A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it is remote from your computer.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Other Internal Prints There are several internal prints available in the printer. The prints are listed below: The Configuration print shows the current settings for all the printer’s features. See Print the Configuration.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Navigation You use the front-panel to navigate around the menu structure. Included in this section is how to use the Navigation keys and some examples of navigating the menu structure.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Using the Navigation Keys Once in the first-level menu, you can navigate the menu system using the display keys. Press the Top to go back to the top (1st) level. This will bring you to the Setup Menus icon without changing any menu selections. Press the Back key to display the previous menu level, without changing any menu selections. Press ↑ to scroll up, or ↓ to scroll down though the menus.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Internal Prints Selecting the Ink Emulation Mode In this example, you will change the Ink Emulation Mode. For an explanation of this topic see Ink Emulation Mode. Make sure the front-panel displays the printer setup menu icon. If it does not press the Top key. The selection you have made will be indicated by the √ symbol. Click on this sequence.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Changing the Page Size This example shows how to adjust the page size. Make sure the front-panel displays the printer setup menu icon. If it does not press the Top key. The selection you have made will be indicated by the √ symbol. Click on this sequence.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Changing the Drying Time This example adjusts the drying time, a setting used to suit special printing conditions. See Drying Time Settings for more details. Make sure the front-panel displays the printer setup menu icon. If it does not press the Top key. The selection you have made will be indicated by the √ symbol. Click on this sequence.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Restoring the Default Menu If you are unsure about the settings you have made, or if you prefer to reset the printers’ default menu, go to the “Utilities” menu and select “Default menu”.
Introduction The Front-Panel Media & Ink Solutions Setup Menus Consumable Menus Message Descriptions Status Code Interpretation Consumable in Warranty Status Codes Front-Panel Messages Printhead Status Messages Ink Cartridge Error Messages Printhead Cleaner Error Messages System Error Messages Front-Panel Printer Options Internal Prints Other Navigation Index Message Descriptions
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Status Code Interpretation The Status code describes the status of the ink consumable. The third and fourth placed numbers in the status code are the Status Numbers. The consumable Error code In the example shown above, one or more of the printheads have a replace message displayed.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Consumable in Warranty If you have performed the: Action message. Looked up the status codes, and performed the procedures described there. and it has not corrected the error and your consumable is still IN WARRANTY, here is what to do: Make a note of the whole status code and contact your HP representative. To check if it is in warranty, refer to Printhead Statistics.
Introduction The Front-Panel Media & Ink Setup Menus Solutions Front-Panel Consumable Menus Status Codes The tables in Printhead Status Messages for example, show the status numbers with the action message ‘reseat’ or ‘replace’ next to them. Perform the Action message first ‘recover’, reseat or ‘replace’, if this does not solve the problem, refer to the status numbers in the table and perform the relevant procedures.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Front-Panel Messages Status Description Procedure A factory media can not be deleted. You cannot delete this media because it is one of the HP supported types of media that was added at the factory. See Media Profile Downloading for details of the down loading media profiles procedure.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Cancelling firmware upgrade. Please wait. You are downloading new firmware and the action has been cancelled. This may be because the firmware/software you are attempting to download is older than the version you already have, or the version is not compatible with your printer.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Full ink cartridges needed The ink system startup must have full cartridges to enable the initialization of the complete ink system. Remove the ink cartridges and replace with ink cartridges that are full of ink.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Ink tube maintenance advised The internal ink system tubes need replacing. At your earliest convenience contact your HP representative to arrange for an on-site visit to perform the maintenance procedure.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Lift window to remove printheads You have selected replace printheads and the frontpanel is guiding you through the procedure.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Media mispositioned. 1_ Lift lever 2_ Correct position 3_ Lower lever The roll is mis-positioned in the printer.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure OK The ink system is working correctly None Preventative maintenance advised The printer has kept track of the number of cycles your printer has performed. This message means the printer needs maintenance to maintain its performance and to prevent printer downtime in the future.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Receiving The printer is receiving a file. If you have problems printing, see the Solutions tab. Receiving Low memory While receiving a print file, the printer’s memory has become low. The printer will compress the file while it continues to receive the data.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Replace cleaner The printer is designed so that when you replace a printhead you must also replace the printhead cleaner. See Component Identification for the location See Printhead Cleaner Removal for an animation on how to perform this procedure.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Status Description Procedure Sheet misaligned. Lift lever to align with blue line or to remove media. This means that the media has not been fed into the printer straight. Reload the media making sure that the edges of the media are parallel and that it is straight when you feed it in.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Switch power off Restart printer startup with all Ink cartridges The ink system startup must have full cartridges installed to enable the initialization of the complete ink system. Install the ink cartridges as shown in the Setup Instructions which came with your printer.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Description Procedure Warning! Ink cartridges are still functional. If you want to replace any, please select YES The printer’s ink cartridges are working correctly. You should only remove them if you are printing a large image unattended, and there is not sufficient ink remaining to finish the image.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Printhead Status Messages Status Numbers XX ranges1 from 00 - 55 Printhead Message Description Procedure XX02 Reseat XX06 Reseat XX08 Reseat The Printhead may only be badly seated. This means there is a bad electrical connection between the printhead and the printer carriage.
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Numbers XX ranges from 00 - 55 Printhead Message Description Procedure XX03 Replace Printhead smartchip failure Replace printheads XX04 Replace You have installed a new tubes system and the printer is priming them: The printer has detected that the Setup printheads are still installed.
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Status Numbers XX ranges from 00 - 55 Printhead Message Description Procedure XX12 Replace The printer detects that the printhead does not match the rest of the ink consumable items. Ensure that all the ink consumable items are HP No. 81/83 XX13 Replace The smart chip inside the printhead contains incorrect information.
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Status Numbers XX ranges from 00 - 55 Printhead Message Description Procedure XX21 Replace The printhead has reached a degradation level that prevents the printer producing acceptable image quality consistently. 1. If the quality of your prints is fine, try a manual recovery and/or reinsertion.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Status Numbers XX ranges from 00 - 55 Printhead Message Description Procedure XX20 Recover The printhead is loosing its capability to produce the best image quality consistently. The printhead is still able to produce good image quality. However this is the first symptom of an aging printhead.
Introduction Media & Ink The Front-Panel Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Index Other Navigation Message Descriptions Ink Cartridge Error Messages Status Numbers XX ranges from 60 - 85 Ink Cartridge Message Description Procedure XX03 Replace The ink cartridge has an air leak which prevents the ink pumping to the printer. 1. Remove the ink cartridge and reinstall. 2.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Status Numbers XX ranges from 60 - 85 Ink Cartridge Message Description Procedure XX02 Reseat The ink cartridge maybe badly seated. An electrical connection is faulty. 1. Remove the ink cartridge and re-insert. 2. Replace the ink cartridge.
Introduction The Front-Panel Media & Ink Solutions Setup Menus Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions Printhead Cleaner Error Messages Status Numbers XX ranges from A0 - B5 Printhead Head Cleaner Message Description Procedure XX03 Replace The printhead cleaner installed is not recognized by the printer. XX05 Replace The printhead detects that the printhead cleaner does not match the rest of the ink system already installed.
Introduction Media & Ink The Front-Panel Setup Menus Solutions Front-Panel Consumable Menus Printer Options Internal Prints Other Navigation Index Message Descriptions System Error Messages What they Mean Sporadic System errors are printer malfunctions which mean an on-site visit from a HP representative is necessary. There are three types of messages displayed. Continuable Turn the printer Off and then On; the printer will clear itself.
Introduction Media & Ink Page Format Solutions Image Appearance Printer Options Front-Panel Page Size in the FrontPanel Other Print Management Index Printer Configuration Printer Options The printer has many options. You can use them to ensure that the image that you print has the look and the appearance that you want. The printer settings can be selected from either the front-panel or the driver. In most cases it is the driver settings that will override the front-panel settings.
Introduction Media & Ink Page Format Page Format Page Description Adjusting Margins Reduced Margins Rotating an Image Printing a Mirror Image Scaling the Image Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Printer Options Page Size in the FrontPanel Index Other Print Management Printer Configuration Page Description The page description has four main areas, these are described below: Page Size Margin Custom and more. If your software does not define the page size in the print file, the front-panel setting is used. Otherwise, the software setting overrides the front-panel setting.
Introduction Media & Ink Page Format Solutions Image Appearance Printer Options Front-Panel Page Size in the FrontPanel Other Print Management Index Printer Configuration Adjusting Margins The default settings for margins are set to ensure the maximum printable area on your paper. The two side margins are 7.0 mm. The margin settings for the trailing edges of the paper change, depending whether you are using roll or sheet paper, as shown in the illustrations below.
Introduction Page Format Media & Ink Solutions Image Appearance Printer Options Front-Panel Page Size in the FrontPanel Index Other Print Management Printer Configuration Reduced Margins Reduced margins allow you to save media when you send continuous run print jobs to an HP Designjet 5000 series printer with a Take Up Reel (TUR) installed and loaded with roll media.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Rotating an Image Rotating a job using the HP PostScript driver supplied with the 5000PS By default the jobs generated by any of the PostScript drivers provided with the 5000PS are printed in portrait, even if the image viewed in your application is in landscape orientation.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration What On the Page is Rotated? If the page size is specified in either the front-panel or the application that the image was made in, then the page and the image are rotated, as shown below. 0° 90° However if the page size is unspecified, the page is not rotated, only the image.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printing a Mirror Image If you are using clear imaging paper, sometimes called backlit, you may want to print a mirror image of your print, so that when the paper is lit from behind it is in the correct orientation. This can be done from the frontpanel, without changing the image in your software.
Introduction Media & Ink Page Format Solutions Printer Options Front-Panel Page Size in the FrontPanel Image Appearance Index Other Print Management Printer Configuration Scaling the Image 5000PS With a PostScript file, you can enlarge your printed image from the printer's front-panel by using the PS scale option, accessed from the Internal RIP Settings menu. The PS scale feature is useful: If your software does not support large formats.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration 5000PS The “Fit to page” setting adjusts the image size to the page size selected for your printer. For example, If you have selected ISO A2 as the page size and you print an A4-size image, it will be enlarged to fit the A2 page. If ISO A3 page size is selected, the printer would reduce a larger image to fit the A3 size.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Image Appearance These next few pages explain how you can control the overall appearance of your prints. How to change the color palettes, the way that lines cross each other on the media. This section also explains the print mode settings that your printer has, their differences and some recommendations of when to use them.
Introduction Page Format Media & Ink Solutions Image Appearance Printer Options Front-Panel Page Size in the FrontPanel Index Other Print Management Printer Configuration Front-Panel Image Options These next few pages deals with the ways you can control the overall appearance of your prints from the front-panel in terms of: pen width pen color treatment of overlapping lines overall print quality and resolution.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Pen Widths and Colors in the Internal Palettes The “pens” discussed throughout this section are the conceptual pens in a software palette, rather than the printer’s physical printheads.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel Viewing Current Configuration Settings 1. Make sure either a roll or a sheet of paper is loaded. 2. Print the Current Configuration Print, by pressing the ↑ and ↓ keys simultaneously. 3. Notice on the Current Configuration Print that the 16 pens are numbered 0 through 15 and the 256 colors are numbered 0 through 255.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Viewing the Colors Available For a Palette Go to the /Demos/Palette. In the Palette print, there are 256 squares, numbered 0 through 255, each showing one of the colors available for selection in the printer's internal palettes. The example below is color 7 (cyan), which is assigned to pen 7 in the factory's default palette.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Index Other Print Management Printer Configuration Change the Palette Settings You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. Item Available Options Defaults Palettes Factory, A, B. Factory Pens 0 through 15. 0.35mm Widths (mm) 0.13, 0.18, 0.25, 0.35, 0.50, 0.65, 0.70, 0.80, 0.90, 1.00, 1.40, 2.00, 3.00, 5.00, 8.
Introduction Media & Ink Page Format Solutions Image Appearance Page Size in the FrontPanel The following steps show how to define Palette A: 1. 2. 3. In the front-panel menu, go to the Define Palette selection and choose Palette A. Scroll to the pen number you want to change and press Enter. The current width assigned to this pen is displayed, for example Width=0.35mm. If you want to change it: a. Press Enter. b. Scroll to the width you want c. Then press Enter again. d.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Print Management Changing the Treatment of Overlapping Lines (Merge) The Merge setting controls the overlapping lines in an image. There are two settings, Off and On. The following illustration shows the effect of each setting. Merge off (Default) A subsequent line hides a previous line where they overlap. Merge on Overlapping lines and area fills are merged.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Printing Images in Grayscale There are times when you may want to print a color image in grayscale because it is faster. Examples of this are: You want a draft where color is not important, for example to check that the image is not going to be clipped. You want a version for photocopying in black and white.
Introduction Media & Ink Page Format Solutions Image Appearance Printer Options Front-Panel Page Size in the FrontPanel Other Print Management Index Printer Configuration Print Speeds and Print Mode Selection The print times shown below are for the HP Designjet 5000PS 60 inch/1.57m Printer. Print Mode Coated Paper Heavyweight Coated Paper Economy Heavyweight coated Paper Glossy Media Max. Speed 569 ft2/hour 52.86 m2/hour 288 ft2/hour 26.76 m2/hour 288 ft2/hour 26.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Print Mode Settings You can set the overall print quality from the frontpanel. In general: Choose Max. Speed for maximum productivity. Ideal for checking prints, when image quality is not the most important. Choose Productivity to get a good combination of print quality and productivity. Choose Max.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Changing the Print Mode Use the front-panel Print Mode key to toggle between the three print quality settings. Any software driver will override the front-panel setting (but it will not change the LED). Use your driver for setting the print quality of images sent from your computer.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Page Size in the Front-Panel Adjustments to the Page Size PostScript Files Non-PostScript Files Page Size and Clipped Images Page Size and Nesting Printer Options Other Print Management Index Printer Configuration
Introduction Media & Ink Page Format Solutions Image Appearance Printer Options Front-Panel Page Size in the FrontPanel Other Print Management Index Printer Configuration Adjustments to the Page Size You do not normally need to adjust the page size through the front-panel, because the page size you have selected in your HP driver overrides the page size selected in the printer.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel PostScript Files Unless you are using the front-panel PS Scale→Fit to page option (see Scaling the Image), the front-panel page-size settings have no effect on PostScript files that already contain page-size information, which includes all PostScript files sent using one of the HP Designjet PostScript drivers supplied with this printer.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Index Other Print Management Printer Configuration Non-PostScript Files The Size option lets you select the page size of your print. The options are described in the following table. If you need to adjust the page size from the front-panel, do so before sending the file from your computer.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Index Other Print Management Printer Configuration Page Size and Clipped Images Page Size and Nesting If you specify in your software a page size that is larger than the paper size loaded in the printer, the printer will still print what it can, but may clip your image. If you are using the Jet Browser the preview will tell you that the image is clipped.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Print Management This section explains how to best manage the work that the printer is doing. How to change the drying time, how to change the order of the queue for a particular job. What nesting is and how it will help you to save media.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Pages Printing or Drying The terms job and page used here mean RTL and HP-GL/2 jobs are single page jobs, however a single PostScript job may have more than one page. Where we talk about the print paper, the term ‘page’ means a single output page. Cancelling the Drying Time Press the Cancel or Enter key on the front-panel.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Printer Options Page Size in the FrontPanel Other Print Management Index Printer Configuration Managing the Queue The information included here only applies if you are using HP drivers. Jobs and Pages When you look at the queue either from WebAccess or from the front-panel, the queue is made up of individual ‘jobs’. The jobs in a queue must not be confused with pages in the queue.
Introduction Page Format Media & Ink Solutions Image Appearance Page Size in the FrontPanel Starting to Print a File that is Waiting for a Time-out If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: Printer Options Front-Panel Index Other Print Management Printer Configuration Identifying a Job in the Queue In Queueing & Nesting, you can scroll throu
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Viewing the Size of a Page in the Queue To view the size of any page in the queue, select it and choose Statistics. Statistic Comments Width The shorter side of the page, in millimeters. Length The longer side of the page, in millimeters.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Making Copies of a Job in the Queue Has the job already been printed? Do you want one copy or several? Yes One Use Move to top (see Prioritizing a Job in the Queue). Several Use Copies (see below) and then use Move to top (see Prioritizing a Job in the Queue). One Use Copies (see below). Several Use Copies (see below) No What to do In all cases, the job must be still in the queue.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Printer Options Page Size in the FrontPanel Other Print Management Index Printer Configuration Nesting Pages Automatic Rotation only with HP-GL/2 Files What is Nesting? Nesting means placing pages side-by-side on the paper (rather than one after the other), to avoid wasting paper. Paper saved Direction of paper flow Nesting off Rotate an Image with nesting on? The printer may automatically rotate a page in nesting.
Introduction Media & Ink Page Format Solutions Image Appearance Page Size in the FrontPanel Which Pages Cannot be Rotated? Apart from obvious physical limitations on the roll, any HP-GL/2 page containing raster data will not be rotated. When Does the Printer Try to Nest Pages? When all the following are true: The printer is loaded with roll paper not sheet paper. In the front-panel menus, Nest is On.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel How Long does the Printer Wait for Another File? So that the printer can make the best nest possible, it waits after a file has been received to check if a subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time factory default nest wait time is two minutes.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Configuration Your printer is delivered to you already configured and for everyday usage you should not normally need to alter the configuration of the printer. There are times however when you will want to change the default settings, to improve throughput or upgrade the printer with more memory.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel Front-Panel Configuration Click here to see how to print the Front-panel Configuration. NOTE: Make sure either a roll or a sheet of paper is loaded. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it is remote from your computer.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Configuration Print The table below shows you the details that the configuration print contains. Item Comments Media Media Format: Tells you if sheet media is loaded or roll media. Media: Tells you what type of media is loaded, see Physical Characteristics of Media Types.
Introduction Media & Ink Solutions Front-Panel Page Size in the FrontPanel Printer Options Other Index Page Format Image Appearance Item Comments HP-GL/2 settings Current Palette and Merge settings. Statistics The code revision, DRAM present, information on the Hard disk, PostScript code rev. PostScript Font rev. what language the printer is set to, e.g. English.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Changing the Graphics Language Your software application communicates with the printer by a graphics language. The printer's default language setting, called Automatic, it works for most software applications. In Automatic mode, the printer determines which type of file it is receiving i.e. PostScript or HP-GL/2, and prints it.
Introduction Page Format Media & Ink Solutions Image Appearance Front-Panel Page Size in the FrontPanel If you are using the printer with a network spooler, consider having your system administrator modify the spooler to insert automatically the PJL languageswitching commands at the beginning and end of each file.
Introduction Media & Ink Page Format Solutions Image Appearance Page Size in the FrontPanel Ink Emulation Mode In your driver which was supplied with your printer, there are settings which you can use to emulate the color behavior of offset printing presses as well as the usual RGB monitors. To get accurate color for your proof, select the CMYK color emulation mode which matches your offset printing standards.
Introduction Media & Ink Page Format Solutions Image Appearance Front-Panel Page Size in the FrontPanel Printer Options Other Print Management Index Printer Configuration Upgrading Your Printer System Software “System software” is the name given to a type of software which runs the functions of your printer. System Software downloading From time to time there will be software upgrades available from Hewlett-Packard.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Other The other tab contains miscellaneous information for your printer. The Other tab contains five sections: Maintaining the Printer Keeping your printer maintained helps to keep your printer trouble-free.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Maintaining the Printer This section contains information on taking care of your printer.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Service Preventative Maintenance Service Preventative Maintenance Kit During the life of your printer, components that are used constantly can wear out with time and use. To avoid these components being so worn that the printer breaks down, the printer keeps track of the number of cycles the printer carriage makes across the axis of the printer.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Index Other Online Help Glossary User Maintenance Kit The printer uses liquid ink and this can form a mist inside the printer, the mist settles on the printer components and after a while, depending of the amount of use the printer has, ink deposits form inside the printer.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Cleaning the Platen Marks underneath the media or at the media edges can be caused by accumulated ink deposits on the platen transferring to the media. The ink deposits can be seen mostly in the areas where the edge of your media rests on the platen. The printer routinely removes these ink deposits every time you load roll media.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Automatic Platen Cleaning On demand This setting enables you to remove the ink deposits from the platen using the media you have loaded. The printer moves a portion of the media backwards and forwards over the platen. To manual trigger the automatic cleaning process to be performed on demand, set: Utilities/Clean Platen/Clean now…/Automatic.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Manual Platen Cleaning Detailed here is the process for the Manual Platen Cleaning. 3. Other Online Help Open the window. 2. With a dry brush, remove the ink deposits from the cutter groove. Glossary Also with the dry brush remove the ink deposits from the platen surface. NOTE: Ensure that you have unloaded the media before performing these procedures. 1.
Introduction Media & Ink Maintaining the Printer 4 Solutions Specifications Printer Options Front-Panel Ordering Accessories Use a clean slightly damp absorbent lint-free cloth to wipe off the loosened ink deposits from the platen. However, do not wipe the platen wheels with this cloth. 5. Other Online Help Index Glossary Clean the cutter ramp as shown below with the damp cloth. Caution: Do not use commercial cleaners or abrasive cleaners.
Introduction Media & Ink Maintaining the Printer 6. Solutions Specifications Front-Panel Printer Options Ordering Accessories Clean the exposed part of the wheels as shown below with a slightly-damp absorbent lint-free cloth. It is important that the cloth is not too dirty, otherwise you will leave too much moisture behind and the wheels will not work well. Other Online Help Index Glossary 10. Select ‘Clean platen’ in the Utilities menu and press the Enter key. 11.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Printer Options Other Online Help Index Glossary Carriage Interconnect Wiper When you replace the printhead, check the empty slots to see if they need cleaning. In some extreme cases it is possible that the printer will not recognize a printhead when it has been installed.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Printer Options Index Other Online Help Glossary Lens Maintenance The optical sensor on the printhead carriage has a lens cover to protect if from ink mist and other contaminants. The lens cover is located on the lower right side of the carriage. Over time, this lens cover will get dirty and need to be replaced.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Replacing the Lens Cover 1. Press the TOP key and press Enter. Go to Utilities/ Lens Maintenance. 2. The printer will display the message: 3. You will find a small slotted white plastic insert on the left end of the media roller. With a soft tissue carefully clean the top of the plastic insert. 4.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories 5. Take a new lens cover from inside the window of the printer, lens covers are also available from the User Maintenance Kit. 6. Making sure that you do not touch the glass portion of the lens cover, install the new lens cover into the slot. Make sure the lens cover is firmly in place. 7. Close the printer window and press the Enter key.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Slider Rods Lubrication Kit 1. Install the pad into the rod wiper. 2. Apply oil (30 to 40 drops) onto the pad from the bottle of oil supplied with the kit. 3. Open the window and wipe one of the carriage slider rods from left to right as shown below. 4. Remove the used pad from the rod wiper and discard.
Introduction Media & Ink Maintaining the Printer 5. 6. Solutions Specifications Printer Options Front-Panel Ordering Accessories Install a new pad and apply oil (30 to 40 drops) onto the pad from the bottle of oil supplied with the kit. Wipe the other carriage slider rod from left to right as shown below. Other Online Help Index Glossary 7. Remove the used pad from the wiper and discard. 8. Close the window.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Roller Lubrication Kit Other Online Help Index Glossary 3. Repeat the process until all of the holes in the platen have had a 10 drops of oil placed in them 4. Be careful not to spill oil onto the platen. If there is excess oil on the platen: wipe it away with the cloth supplied with the kit and close the window.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Cleaning the Printer Exterior WARNING CAUTION To avoid an electric shock, make sure that the printer is switched OFF and unplugged before you clean it. Do not let water get inside the printer. Do not use abrasive cleaners on the printer.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Storing and Moving Your Printer Other Online Help Index Glossary 2. Switch the power off at the power isolator switch at the back of the printer. 3. Disconnect any cables connected to the printer. 4. Repack the printer in its’ original packaging. Refer Repacking Instructions booklet. 5. If you have to move your printer you will need the original packaging.
Introduction Media & Ink Maintaining the Printer Specifications Specifications Printer Working Conditions Functional Specifications Physical Specifications Memory Specifications Printer Power Specification Ecological Specifications Environmental Specifications Acoustic Specification Interface Specifications Solutions Front-Panel Ordering Accessories Printer Options Other Online Help Index Glossary
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Printer Working Conditions Under cold environmental conditions outside its operating range, the printer will stop. It does this to protect the ink systems inside the printer. If this should happen the printer will display the message “Printing temperature is out of operating range”. Simply ensure the temperature is above 15°C and turn the printer off and on again.
Introduction Media & Ink Maintaining the Printer Solutions Front-Panel Specifications Printer Options Ordering Accessories Other Online Help Glossary Functional Specifications Functional Specifications HP No.81 & 83 Six colors: cyan, light cyan, magenta, light magenta yellow and black. Supplies Cyan, light cyan, magenta, light magenta, yellow and Printheads: black. 15.0 kHz Media sizes Roll Printhead Cleaners: Cyan, light cyan, magenta, light magenta, yellow and black.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Functional Specifications HP Supported Medias HP Coated Paper HP Coated Paper, 300ft HP Heavyweight Coated Paper HP Photo Imaging Gloss HP Photo Imaging Satin HP Paper Based Semi-Gloss HP Studio Canvas HP Colorfast Adhesive Vinyl HP Banners with Tyvek™ HP Colorlucent Backlit UV HP Satin Poster Paper From time to time, new paper types may become
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Printer Options Ordering Accessories Index Other Online Help Glossary Functional Specifications Roll (normal) Sheet (normal) Side Margins 7mm Leading edge Margin 35mm Trailing Edge Margin 17mm Roll (Extended) Side Margins 15mm Leading edge Margin 35mm Trailing Edge Margin 15mm Sheet (Extended) Side Margins 15mm Leading edge Margin 35mm Trailing Edge Margin 17mm Margins Side Margins 7mm Leading edge Margin 3
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Printer Options Ordering Accessories Other Online Help Glossary Physical Specifications Physical Specifications (with Ink installed or Media loaded) Type Weight Length Depth Height 42inch /1.07m size printer 100kg 1975mm 675mm 1280mm 60 inch/1.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Printer Power Specification Printer Power Specifications Source 100-240 V ac ±10% autoranging Frequency 50-60 Hz Current 4 amp maximum. Consumption 350 watts maximum.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Printer Options Index Other Online Help Glossary Ecological Specifications Ecological Specifications Energy efficiency Compliant with Energy Star Program EPA (US). Manufacturing process Free of ozone-depleting chemicals (Montreal Protocol). Plastics Free of brominated flame retardants (PBB and PBDE). All housing parts made of the same material: ABS.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Environmental Specifications Environmental Specifications Printer Operating Ranges Printing: 15°C to 35°C (59° F to 95° F) RH 20% to 80%. Media Operating Ranges Optimal print quality for coated HP Media 15°C to 30°C (59° F to 86° F) RH 20% to 80%.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Printer Options Other Online Help Acoustic Specification Acoustic Specifications Operating sound pressure 55 dB (A) (From a one-meter bystander position) Idle sound pressure <35dB (A) (From a one-meter bystander position) Operating sound power 70 dB(A) Idle sound power <48dB (A) Index Glossary
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Printer Options Ordering Accessories Other Online Help Glossary Interface Specifications Cable Specifications Parallel (IEEE-1284 compatible/Centronics) Interface The connector on the printer is 36-pin female. Most existing parallel cables support IEEE-1284 compatible communication, but for use with this printer, the cable must meet the specification in this table.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Recommended Cables The following cable is recommended for optimum performance and electromagnetic compatibility: Recommended Cable for PCs and Unix Systems Interface type (Computer) HP part number Cable length Connector type at computer end of cable IEEE compatible/Centronics Interface (All) C2951A 3.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Ordering Accessories You can order supplies and accessories in the following ways: Call your local authorized HP dealer. Contact your local HP Sales and Support office.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Documentation Using your printer CD Pocket Guide Language HP Part Number English Korean Taiwanese German French Spanish Italian Japanese Portuguese Chinese Czech Greek Hungarian Polish Russian Turkish Slovakian Slovenian Lithuanian C6090-90151 C6090-90152 C6090-90153 C6090-90154 C6090-90155 C6090-90156 C6090-90157 C6090-90158 C6090-90159 C60
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Printer Options Other Online Help Hardware Item Memory Modules HP Part Number 64 MB 128 MB C2381A C2382A All memory expansion modules are: 4M, 8M or 16M bit x 64 Synchronous Dynamic RAM Unbuffered PC100 3.3V 168pin memory.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Consumable Items HP Ink Supplies HP Printing Materials Miscellaneous Front-Panel Ordering Accessories Printer Options Other Online Help Index Glossary
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help HP Ink Supplies Ink Consumable Color HP Ink Supplies Part Numbers HP No 81 Dye Ink HP No 83 UV Ink Ink Cartridges Black Cyan Magenta Yellow Light Cyan Light Magenta C4930A C4931A C4932A C4933A C4934A C4935A C4940A C4941A C4942A C4943A C4944A C4945A Printheads and Printhead Cleaners Kit Black Cyan Magenta Yellow Light Cyan Light Magenta C4950A C4951A C
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Printer Options Ordering Accessories Index Other Online Help Glossary HP Printing Materials The following table lists the different types of HP Printing Material available for your printer. New types of HP Printing Materials are always being developed so you should always check at http://www.hp.com/go/designjet for the latest list of printing materials.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Printer Options Ordering Accessories Index Other Online Help Glossary Miscellaneous Item HP Designjet 42inch/1.07m HP Designjet 60inch/1.52m Spindle Assembly C2385A C2386A HP Designjet 42inch/1.07m Take Up Reel kit C6087B HP Ink Upgrade Kit To use Dye based Ink To use UV based Ink HP Printhead Storage Container Repacking Kit HP Customer Maintenance Kit a.Only available in North America b.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Printer Options Front-Panel Ordering Accessories Other Online Help Index Glossary Online Help www.hp.com/go/designjet Direct access to HP and the information you want, when you need it. Register now! HP Designjet Online is a free, web-based “user club” exclusive to HP Designjet users.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Printer Options Ordering Accessories Other Online Help Index Glossary Glossary ac Alternating current. addressable Centronics A standard for the parallel interface between computer and device. The printers internal software changes the placing of the ink on the paper to obtain greater accuracy. clipping ANSI size CMYKcm An American standard paper size; e.g. D, E.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Printer Options Ordering Accessories Other Online Help Index Glossary device HP-GL/2 An external item connected to the computer: printer, tape drive, etc. Your HP Designjet is a device. One of Hewlett-Packard's standard graphics languages for plotters and printers. Produces vector data. dpi Dots per inch, a measure of print resolution.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories Printer Options Other Online Help long-axis printing PML Printing a page when the length is longer than a standard page size. Printer Management Language. margin The space around the page added by the printer to separate one page from another and to avoid printing right to the edge of the paper. Index Glossary parallel interface A type of interface between computer and device.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Printer Options Ordering Accessories Other Online Help Index Glossary printhead cleaner RGB Part of the HP No.81/83 supplies which ensures the printhead is ready for printing at all times, it makes sure the printheads do not dry out when they are not in use. There is one printhead cleaner for each printhead. Red, green and blue. A standard color model. printing area Page size minus margins.
Introduction Media & Ink Maintaining the Printer Solutions Specifications Front-Panel Ordering Accessories service station The part of the printer which services the printheads. It keeps the printheads clean and stops them from drying out. short menu The setting in the front-panel which allows you to not display parts of the menu structure which you do not want to see. throughput The quantity of information processed by the software.
Introduction A B C Media & Ink D E F Solutions G H I J Index A Abnormal printer conditions accessories ordering accuracy accuracy calibration acoustic specifications action keys Adjusting margins adjusting page size non-PostScript files aligning the printheads Applications B C cables Printer Options L P Q R M N O Demos distorted prints Drivers drying time settings E T S D Calibrating color output calling HP
Introduction A B C Media & Ink D E F Solutions G H I J K G T U I/O Setup time-out setting image problems Image Quality Print Mode Settings problems Important Points about Media Types incorrect printing area incorrectly positioned media ink UV ink bleeds ink cartridge removal ink emulation mode selecting ink supply problems ink system consumables installation precautions removal switching inked area installing media interconnect wiper Interface Specifications internal palettes
Introduction A B C Media & Ink D E F G H Solutions J jammed media K Kits internal prints Configuration print Demo prints HP-GL/2 palette image quality Service Configuration service print Internal RIP Settings L lens cover replacing lens maintenance line printing Loading Roll Media Sheet media long-axis print M maintenance lens margins adjusting Media media I J K Front-Panel Printer Options L P Q R M N O Other S caring for consumables incorr
Introduction A B C Media & Ink D E F Solutions G H I J K merge lines Messages Ink Cartridge Error Messages printhead status messages Printhead cleaner Error Messages Status code interpretation System Error messages mirror images printing misaligned media Move media N Navigation Printer Options L P Q R M N O Other S ordering accessories O P T U wait time when used nesting pages networks and graphics language non-Pos
Introduction A B C Media & Ink D E F Solutions G H I J K changing Physical Characteristics of Media Types physical specifications Platen cleaning position of image PostScript scaling power specifications print appearance controlling print clipped print mode changing Selection Print Mode Settings Print Quality settings print quality printing speeds and print quality print quality image print resolution printable area printer features front view with Take Up Reel Power Specifications Printer Con
Introduction A B C Media & Ink D E F Solutions G H I J K ink cartridge printhead printhead cleaner sheet media replacing lens cover reseating problems Reset WebAccess password Resolution restoring default menu roll media problems rotate rotate print incorrect rotating images Page size and the rotation What on the page is rotated with clipped images S Printer Options L P Q R M N O Index Other S T U
Introduction A B C T Media & Ink D E F Solutions G H Unload Core tube Roll Media Take Up Reel upgrading memory User Interface User Maintenance Kit Utilities UV ink V view usage W J K Printer Options L P Q R M N O WebAccess Tabs Take Up Reel test the printer Troubleshooting troubleshooting color accuracy communication problems Ink Supply problems rotation U I Front-Panel warped lines warped media warranty warranty status How to find t
