pocket guide i ? how do I… hp designjet 500 series printers hp designjet 800 series printers
Contents—How Do I...
More Information... You can find more about the following topics in the User’s Reference Guide, which is on the Using Your Printer CD: • Paper types; more about loading • Ink supplies • Page formatting • Printer configuration • Care of your printer • Accessories • More about solving problems • General index; Glossary of terms. Many of the procedures in the User’s Reference Guide are animated.
The Front-Panel Display The panel on the front of your printer is the principal way of changing the printer’s behavior, apart from controls provided by the software you use.
• • • • Up (Δ) and Down (∇) let you navigate through the items in a menu list. If there are more options than can be shown on the front panel, a vertical scroll bar appears on the right side of the panel. If further choices can be made for a menu item, the symbol “ ” appears to its right. A selected setting is shown by a tick (“√”). Menu takes you to the main screen. It cancels any choices that have not yet been selected by pressing Enter.
Alphabetical List of Front-Panel Menus Key to the List of Front-Panel Menus On pages 7 through 16 are the printer’s frontpanel menus, listed alphabetically. The key to the list is on the right. In the User’s Reference Guide (on the Using Your Printer CD) they are listed according to the structure of the menus. For examples of how to use the menus, see page 17.
Advance calibration 22 → Align printheads 44 → Altitude → Page format→ Size→ ANSI sizes → I/O setup→ Card ID→ Appletalk (depends on card) → Graphic language→ Automatic [HP Designjet 800 series printers only] → Page format→ Size→ Automatic → PS settings→ Encoding→ Automatic → Print quality→ Best → Advanced options→ Best quality settings → Page format→ Size→ ARCH sizes → PS settings→ Encoding→ → PS settings→ Encoding→ ASCII → Color settings→ Color/Monochrome→ True Black → Drying time→ Auto
→ Color calibration→ Calibrate now → Replace Ink cartridges → Color calibration → Color settings→ CMYK → Color settings→ Color/ Monochrome → Color calibration → Color settings (RGB, CMYK, etc.
→ → Cutter (on/off) Defects in images (Troubleshooting) → HP-GL/2 settings→ 15 Define palette → Queue/copies→ Delete (print 29 # Jobname→ already printed) [HP Designjet 800 series printers only] Drying time (none, automatic, manual) → PS settings→ 17 Encoding (ASCII, Binary, Automatic) → Log→ Errors → Color settings→ CMYK→ Euroscale → Page format→ Size→ Extra print sizes → Advanced options→ Best quality settings→Maximum detail → Advance calibration → Color settings→ CMYK→ Restore factory
→ PS settings→ PS Scale→ → Front Panel (language, buzzer, contrast) → Graphic language (PS, HP-GL/2, CALS/G4, Automatic) [HP Designjet 800 series printers only] → Color settings→ Color/Monochrome→ Grayscale → → I/O setup → I/O setup→ I/O timeout Fit to page → → HP-GL/2 settings → I/O setup→ Card ID→ HW address (depends on card) 15 → Advanced options→ Optimize for→ Images → Help → Graphic Language→ HP-GL/2 [HP Designjet 800 series printers only] Image quality (Troubleshooting) Information
→ Information→ Ink cartridges→ Ink levels → Page format→ Size→ Inked area → I/O setup→ Card ID→ → Graphic Language [HP Designjet 800 series printers only] → Front Panel→ Language (national) → Load roll → Load sheet → Log (printheads, errors) → Drying time→ Manual → Select paper ( Media) type 58 IP address (depends on card) → Page format→ Size→ ISO sizes 47 → Page format→ Size→ JIS sizes Job management Queue/copies→ Job name (and number of copies) [printers with formatter card only] Al
→ HP-GL/2 settings→ Merge (on/off) → Page format→ Mirroring → Color settings→ Color/ Monochrome → Nest settings→ Nest 31 wait time [HP Designjet 800 series printers only] → Print quality→ → Queue/copies→ Move print to 29 # Jobname→ top [HP Designjet 800 series printers only] → Color settings→ CMYK→ Native CMYK → Color settings→ RGB→ Native RGB → Nest settings→ Nest (on/off) [HP Designjet 800 series only] Normal → Advanced options→ Optimize for (drawings/text/images) → Page format→ Size→ Overs
Select paper type → Advance calibration→ Pattern (create, measure) 22 → HP-GL/2 settings→ Define palette→...
→ Print Quality (best, normal, draft) → Quality of images (Troubleshooting) → Queue 27 (on/off) [HP Designjet 800 series printers only] → Queue/ 27 copies [HP Designjet 800 series printers only] Replace ink cartridges 38 15 → Advanced options→ Fast quality settings→Reduced speed [HP Designjet 800 series printers only] → Color settings→ → Rendering intent → Replace printheads → Queue/copies→ # Jobname→ Reprints/ copies 38 30 → I/O setup→ Card setup→ Advanced→ Reset card → Color settings→
→ Color settings→ Rendering intent→ Rotate (0°, 90°, 180°, 270°) → Advanced options→ Fast quality settings→Reduced speed [HP Designjet 800 series printers only] Saturation → Color settings→ RGB→ sRGB → Color settings→ CMYK→ SWOP → PS settings→ (PostScript) PS Scale → Select paper type → Sheet (load, unload) 47 → Advanced options→ Optimize for→ Drawings/Text → I/O setup→ I/O Timeout TOYO → Page format→ Size (of paper) → Color settings→ CMYK→ → Page format→ Size→ Software (Automatic) →
→ Select paper type → Unload roll 64 → Unload sheet 54 → Nest settings→ Wait time 31 16 Alphabetical List of Front-Panel Menus
The keys you should press on the front panel are highlighted here in yellow. Setting the Ink-Drying Time to Two Minutes 1 From the table on page 9, the menu structure is shown as: ( ); then press the Enter key... → Drying time 2 Starting from the main Paper menu, press the Down key (∇) once... ...to enter the Ink menu: ...
The scroll bar at the right indicates that the list of available options is longer than can be displayed at a time. 4 Then press Enter. 5 Press Down (∇) twice to highlight Manual, and then press Enter again... 3 Press the Down key (∇) several times until Drying time is highlighted. ...
7 Finally, press the Menu key to return to the main menu. If the front-panel Buzzer is set On, there will be a short ‘beep’ to confirm the change. The value will be confirmed by a tick mark at the right (“√”). Examples of How to Use the Front Panel 19 navigate the front panel 6 Press the Up key (Δ) to change the drying time selection from 1 to 2 minutes. Then press Enter to set the two-minute drying time.
Printing Three Additional Copies of a Job that has Already been Printed and then press Enter to enter the Job This applies to HP Designjet 800 and 800ps management menu. printers only; see page 23 for the HP Designjet 500 plus, or 500 Series with an Accessory card.
3 Press Enter to enter the Queue/copies menu. numbers. Suppose the list of jobs are as shown in the diagram. The job that is currently being printed is number 0, whose job name is “Job #7”. 4 Suppose that the job you want to print again is number -2, “piston.gif”. Press Up (Δ) or Down (∇) sufficient times to highlight it; and then press Enter to select this job. You will see a list of jobs that are in the print queue.
5 The options available for the job are listed; select Reprints and press Enter again. 6 Press the Up key (Δ) to select three reprints, and then press Enter to set the number of reprints to 3; the earlier screen is shown, with available options. The reprint is automatically moved to the front of the queue. 7 Finally, press the Menu key to return to the top-level menu. See page 27 for more about Queueing and Nesting prints.
1 With Job management highlighted ( press Enter. ), 2 You will either see the message Queue is empty, or the name of your job. In the latter case, press Enter to see the options available (including Reprints), and continue as in Step 5 on page 22. Examples of How to Use the Front Panel 23 navigate the front panel Reprints with the HP Designjet 500 Series Printers To obtain extra copies you must have an HP Designjet 500 plus printer, or a 500 Series with an accessory card.
Examples of How to Use the Front Panel
Cancelling a Page that is Being Printed A multi-page job or a big file may take longer to stop printing than other files. Cancel key Cancelling a Page that is Being Printed 25 manage prints 1 Press the Cancel key on the front panel. The printer advances the paper as though the print were finished.
Cancelling the Drying Time for a Printed Page Use caution when performing this procedure as an image which has had insufficient time to dry could get damaged. 1 Press the Form Feed and Cut key on the front panel. 2 The printer will release the paper and it will fall into the paper bin.
Queueing and nesting are only available on the HP Designjet 800 Series. (You can obtain reprints on the 500 plus, or on the 500 Series if an accessory card is installed; see page 23). Change the Queueing setting by selecting Queue On or Off from the Job Management ( ) menu. To change the Nesting setting, see page 32, Turning Nesting On and Off. If the printer is turned off with unprinted files in the queue, the files are lost and must be resent.
• saving feature (see page 31). While one page is printing, the printer will accept and start processing the next file. Position in Queue The job currently being printed is in position 0. The next job to be printed is in position 1, the one after in position 2, and so on. The previous job printed is in position –1, the one before that in position –2, and so on.
To make any job in the queue the next one to be printed, select it and choose Move to front. If nesting is turned on (see page 31, Avoiding Paper Waste by Nesting Pages) the prioritized job may still be nested with others. If you really want this job to be printed next and on its own on the roll, then first turn Nesting Off and then use Move to front to move it to the top of the queue.
Making Copies of a Job in the Queue Copies and Reprints Has the job already been printed? What to do Yes Use Reprints (see right) No Use Copies (see right) In all cases, the job must still be in the queue. Having selected the job and chosen Copies or ) Reprints (from the Job Management ( menu), use the scrolling keys to specify the number of copies required, and press Enter.
Nesting can only be used with roll paper. Nesting means placing pages side-by-side on the paper (rather than one after the other), to avoid wasting paper. The Printer Tries to Nest Pages When... • The printer is loaded with roll paper rather than sheet paper; and • In the front-panel menus, Queue is On (the default). See page 27, Managing Pages that have Not Yet been Printed; and • In the front-panel menus, Nest is On (that is, set to a value from 1 to 99 minutes). See page 32, Turning Nesting On and Off.
Turning Nesting On and Off Nest Setting Selected Printer’s Response Off The printer will not nest pages. 99, ... 2, 1 The number represents the number of minutes that the printer waits, after receiving a file, before it starts printing. Choose one of these values if you want to use the least amount of paper. The printer will search all through the queue for suitable pages. It will nest the pages according to an algorithm that, for most combinations of page sizes, saves the most paper.
The ink cartridges are the reservoirs that contain the four colored inks that are used for printing. They are located under the cover on the right side of the printer, towards the back (see next page). An Ink Cartridge The printheads are the components that place minute droplets of ink onto the paper. They are located under the main window at the top of the printer. A Printhead Note: Setup printheads are special nonprinting components required only before installing the printer.
The frequency with which you need to change ink cartridges depends on the workload of your HP Designjet printer. Printheads should not need replacing so often, only when problems of image quality occur. If you find problems with the image quality, follow the procedure on page 16 in The Problem Is...Image Quality in this Pocket Guide.
If the printer detects that an ink cartridge needs replacing, you will see a message with four icons (explained below), referring from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) cartridges.
1 To replace a cartridge*, first open the ink cartridge cover. * 2 Then remove the ink cartridge. Don’t replace cartridges during printing.
4 When all cartridges have been successfully installed the icons will stop flashing; press Enter on the front panel (or await the time-out). 5 Finally close the ink cartridge cover. You will see the front-panel message “HP ink cartridges successfully installed“ Replacing Ink Cartridges 37 replace ink cartridges and printheads 3 Insert the ink cartridge into its correct position, pushing it down until it clicks into place.
Replacing Printheads Printhead Status If there is an error with one or more printheads, the printhead status is shown by four icons, referring from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) printheads. In this example, three of the printheads are OK but the magenta one is missing (the icon flashes). In the second example, the magenta printhead is faulty (the cross flashes).
1 From the main front-panel menu, select Ink System ( ) and press Enter. 3 Wait for the front panel to display “Open window to replace printheads”. Then open the window and locate the carriage assembly. 2 Select Replace Printheads and press Enter.
4 Release the latch on the printhead cover. You may need to hold this latch up out of the way during the next steps. 5 Lift up the printhead cover; this will give you access to the printheads.
7 With controlled force, pull the blue handle upwards until the printhead is released from the carriage assembly. Replacing Printheads 41 replace ink cartridges and printheads 6 To remove a printhead, lift up the blue handle.
8 Remove the tape from the new printheads. 9 Insert a new printhead, ensuring that the colored label on the printhead corresponds to that on the printhead slot.
11 Close the latch on the printhead cover by catching the hook over the latch and moving the handle towards the back. Replacing Printheads 43 replace ink cartridges and printheads 10 When you have replaced all printheads that need replacing, pull the printhead cover down over the printheads.
Aligning Printheads 12 Finally close the window. The printhead alignment procedure requires paper to be loaded, and will take several minutes to perform. You can start the procedure yourself, for example, after clearing a paper jam, as follows: 1 From the main front-panel menu, select Ink System ( ) and press Enter. 2 Select Align Printheads and press Enter. After the replacement of the printheads, the printer checks that they are all functioning correctly; this may take several minutes..
Standard alignment requires paper of at least A4/ Letter-size, loaded in landscape mode. Special alignment requires paper of at least A3/ B-size, loaded in landscape mode. Two separate prints are made. Not all paper types are supported for alignment; the printer will tell you if you load the wrong type. Among those supported are: Bright White Inkjet Paper, Coated Paper, Heavy Coated Paper and Plain paper. Color Calibration Color calibration is the process of matching the ink with the paper.
5 The printer will print and use a small calibration pattern to ensure an optimal match between the paper and the ink. 3 Choose Status and press Enter. You will see something like the following: 4 If the paper loaded is not as shown, choose Calibrate paper.
1 Using the Menu and the Δ or ∇ keys, select the Paper menu; the following message will appear: 2 Press Enter. The following prompt will appear: 3 Use the Δ or ∇ key to select Load sheet and press the Enter key. The following message will appear, with a list of paper types: 4 Select the type of paper you are loading (using the Δ and ∇ keys) and press Enter. The default selection is whatever you used last time.
Open the window; the vacuum—which will hold the paper in place—comes on. 6 The front panel displays: Lift the blue lever up to lift the rollers.
8 The front panel displays: Loading a Sheet of Paper 49 load a sheet of paper 7 If you are using large sheets of paper, make sure that the bin is in its unfolded position by pulling it out if necessary, so that the sheet can rest inside it.
Hold the paper as shown in the following diagram; load the sheet of paper by performing these steps. 8a Place the sheet of paper onto the platen. Make sure it is perfectly flat and the front edge of the paper is straight. Air suction holds the paper onto the printer throughout the next few steps.
Loading a Sheet of Paper 51 load a sheet of paper 8b Follow the instructions in the diagram below to load the paper.
8c Lower the blue lever. Close the window.
12 When the front panel displays the following, the printer is ready to print. If the print is large, open the paper bin. The printer now: • loads the sheet • checks the alignment of the paper. If the sheet is correctly aligned, the printer accepts the single sheet and gives a “beep”. If it is not correctly aligned, the sheet is ejected; the front panel displays help instructions.
Unloading a Sheet of Paper To unload a sheet, press the Form Feed and Cut key on the front panel. Use caution when performing this procedure as an image which has had insufficient time to dry could get damaged.
1 If your printer has legs, make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 2 At the back of the printer, remove the empty spindle by pulling firmly on each end as indicated below. The spindle has a stop at each end to keep the roll in position. The stop that is colored blue can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths.
3 Remove the blue colored stop from the end of the spindle, and stand the spindle vertically, with the fixed stop on the floor (see right). 4 Slide the new roll of paper on to the spindle. Make sure the orientation of the paper is loaded exactly as shown. If it is not, remove the roll, turn it through 180 degrees vertically and slide it back on to the spindle. Removable Fixed 5 Put the removable stop on to the upper end of the spindle, and push it down as far as it will go.
Installing a New Roll on the Printer 57 load a roll of paper 6 With the blue colored roll stop on the right (as seen from the back of the printer), slide the spindle into the printer left and then right, as shown by the arrows. The paper should be oriented on the roll exactly as shown below.
Loading a Roll of Paper 1 Using the Menu and the Δ or ∇ keys, select the Paper menu; the following message will appear: 2 Press Enter. The following message will appear: 3 Select Roll load and press Enter. The following message will appear, with a list of paper types. The default selection is whatever you used last time. 4 Select the type of paper (using the Δ and ∇ keys) and press Enter.
6 The front panel displays: From the front of the printer, lean over the top and feed the paper towards you into the slot at the back of the printer, as shown on the next page. (You may find it easier if the media bin is pushed back out of the way.) Try to avoid touching the paper in the middle (keep your fingers as close as possible to each edge). Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear.
Loading a Roll of Paper
At the front of the printer, align the paper against the blue line as shown here: load a roll of paper 7 The front panel displays: Loading a Roll of Paper 61
Lower the blue paper-load lever. 8 The front panel displays: The printer checks the alignment of the paper. If it is not correctly aligned, the front panel displays help instructions. 9 The printer trims the edge of the roll...
If there is an excess of loose paper, wrap it back onto the roll by turning the roll; then press Enter. Loading a Roll of Paper 63 load a roll of paper 11 When the front panel displays the following, the printer is ready to print. If the print is large, open the paper bin. 10 ...
Unloading a Roll of Paper To cut the roll, press the Form Feed and Cut key on the front panel. Use caution when performing this procedure as an image which has had insufficient time to dry could get damaged. To unload a roll from the printer: select Unload roll from the front-panel Paper menu; lift the blue paper lever; pull the paper through to the back of the machine until it is free; wind the paper back onto the roll; then lower the blue lever.
the problem is… hp designjet 500 series printers hp designjet 800 series printers i pocket guide ! printed in the European Union
Contents—The Problem Is... Paper is Jammed 3 No Output or Very Slow Output 7 Unexpected Output 11 Image Quality 15 The Troubleshooting Procedure 16 Advance Calibration Routine 22 Front-Panel Error Messages 25 Legal Information 47 You may also find other information about HP Designjet printers, associated software and support on the HP Web site at: www.hp.
If the front panel displays: core and won’t advance further Pieces of paper or paper powder are clogging up the cutter guide or other moving parts. To remove jammed paper: • 1 Open the window. there is probably paper jammed in the printer.
2 Switch the printer off at the front. 3 If necessary, carefully move the printhead carriage out of the way—if possible all the way to the enclosed area on the left or the right. Which way you are able to move it depends on where the paper is jammed. CAUTION When moving the printhead carriage, touch only the black plastic parts. jammed (though if moved right it may block the paper path).
8 Check that the printing zone, including the cutter guide, the paper path, and the area where the printhead carriage is parked, is clear and clean; remove any paper powder by brushing it away or with a vacuum cleaner. CAUTION The area where the printhead carriage is parked can get quite dirty; be careful not to get ink on your hands. 9 Close the window and switch on the printer. 6 Carefully remove any of the jammed paper which you can easily lift up and out from the top of the printer.
10 Wait for the printer to finish initializing. printer. Try disabling the cutter from the 11 Press the Form Feed and Cut key on the front panel to eject any small pieces of paper that are still in the paper path. front panel; use 12 Reload the paper as normal. If you are using roll paper you may need to trim the edge first, to ensure that it is straight.
If the printer won’t print, or its output appears to be too slow, there may be a communications problem. Some symptoms of this type of problem are: • The front-panel display does not show evidence of any activity in the Job Management [ ] menu. • Your computer displays an error message when you are trying to print. • Your computer or printer “hangs” (stays idle) while communication is taking place. • Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.
If the Printer does not Print • You may have a power problem. If there is no activity at all from the printer, and nothing on the front panel, check the power button light, that the power cable is connected correctly, and that there is power available at the socket. • If you are using a Macintosh and the print job does not print, ensure the printer language is set to Postscript or Automatic. See the → Graphic Language setting on the front panel. • You may have a problem with your application driver.
Did you additionally specify Maximum detail on the front panel? This option means that best quality prints are produced even more slowly. See • → Advanced options → Best quality settings → Maximum detail. (Note that these settings are usually controlled by the driver or software you are using.) Did you specify the right media type when loading the media? See • • • Did you specify a Manual drying time in the front panel? Try → Drying time → Automatic.
10 No Output or Slow Output
• • Check that the Processing HP-GL/2 or Processing PS messages in the front panel are as you expect them to be. Ensure that your printer understands the graphic → Graph. Lang. language you use. See • Typical problems are: • The print is completely blank – Try changing the • → Graph. Lang setting.
• A long-axis print is clipped – Does your software support long-axis prints? – Have you specified an appropriate media size in your software? – Unless it is a PostScript file, make sure that → Page format → Size → Inked area is • • set. An HP-GL job prints incorrectly or not at all – HP-GL is not supported by these printers.
One image overlays another on the same sheet – Try reducing the • • → I/O Setup → I/O Timeout setting. (This normally does not apply to HP-GL/2 printing.) Pen settings seem to have no effect – Have you changed them in → HP-GL/2 settings → Palette. – Do you expect software-driven pen settings? Check that software. See → HP-GL/2 settings → Define palette? Check that the palette is selected in → HP-GL/2 settings → Palette is set to Software.
• The print is not the one you were expecting – You may have printed an internal print (for example, a printhead alignment print). There is a further list of problems and how to fix them in the on-line User’s Reference Guide, on the Using Your Printer CD.
• 80 ities g Possibil Expandin Poj fdj op ern k aur e 80 Follow these guidelines if there are problems with the quality of your prints.
Note: It is important that the paper loaded for the troubleshooting procedure is exactly the same type (for example, glossy paper) as the one you used when you encountered image quality problems. If you use a different kind of paper, you stand less likelihood of resolving the problem. However, you must use a roll of paper (not a sheet) for this procedure. Pages 20 and 21 show the overall flow in the Troubleshooting procedure, and indicate the main actions that take place.
to accept their alignment now. This procedure requires a few centimeters of paper loaded and takes several minutes to perform. (Note that you do not have to interpret the patterns printed by the Printhead Alignment routine.) See page 44 on the reverse of this Pocket Guide. 4 If the printheads do not seem to require alignment, the printer prints Diagnostic Print A, several blocks of color and a block of thin black broken lines (the lines are actually very much closer than those represented here).
the whole of the length of the lines. Shorter irregularities, arranged in columns, can be ignored at this stage. 6 Examine the blocks of color in Diagnostic Print A carefully and indicate whether there are problems with them. The sorts of problems to look for here are: • White streaks or bands in the solid blocks.
(Ignore these solid bars) lines. If you answer that a color is defective, the printer tries to clean that printhead. If the printhead cleaning process completes, Diagnostic Print B is printed again and you are asked the same questions again.
Overview of the Troubleshooting Procedure START HERE Printer checks whether Printhead Alignment (a likely cause of problems) is required Printhead Alignment isn’t required Printhead Alignment is required Printer recommends Aligning Printheads (Standard or Special) Printer prints Diagnostic Print A with no black lines If printheads have been cleaned 3 times, Troubleshooting finishes If possible, printer tries to Clean Printheads End Printheads need cleaning Printheads are OK Printer prints Diagnostic
If printheads have been cleaned 3 times, Troubleshooting finishes and Magenta, Yellow and Black Printer prints Diagnostic Print B Are Cyan patterns in Diagnostic Print B OK? No Yes (all OK) No problems detected The Troubleshooting Procedure 21 image quality If possible, printer tries to Clean Printheads
Advance Calibration Routine It is important that the paper loaded for this calibration is exactly that used for normal printing, both in quality (for example, glossy paper) and in width (for example, A0 or 36-inch). Either roll or sheet paper can be used. The routine prints a pattern and then cuts the roll or ejects the sheet; it requires paper that is at least 65 cm long and at least 50 cm wide.
5 Now select Measure pattern and press Enter. The printer reads the calibration pattern and makes the appropriate internal adjustments. Direction of paper when loading (measuring pattern)–step 5 Advance Calibration Routine 23 image quality Direction of paper while printing (creating pattern)–step 3 4 Load the sheet printed side up with the dotted line at the top (that is, rotated 90º).
24 Advance Calibration Routine
This is a list of the error messages in the front-panel display. If an action is needed, it is shown in italics in the Explanation and Action column. The messages are listed in alphabetical order. Other front-panel messages, such as prompts, are included in the descriptions of the relevant procedures elsewhere in this Pocket Guide (in the How Do I... part) or in the User’s Reference Guide (indicated by the symbol Message ), which you can find on the Using Your Printer CD.
Message Explanation and Action Cartridges will expire in days: nn One or more of the cartridges are about to expire. nn is the number of days until expiry date of the cartridge that will expire first. The cartridges that are about to expire are indicated below this message. For details of the replacement procedure, see page 35 on the reverse of this Pocket Guide. Color calibration error Press ENTER to continue The printer was performing a calibration of its color system, but encountered an error.
Explanation and Action Error processing job. Flushing rest of job The file format is wrong and the printer cannot process the job. Check the graphic language setting on the front panel (select Graphic Language in the Set-up menu. Check that the format of the file is correct, for example, that a PostScript file is encoded in ASCII, not in binary. HP is not responsible for damage from use of non-HP ink.
Message Explanation and Action HP is not responsible for damage from use of non-HP printheads. Replace Continue The printer has determined that one or more of the printheads is not an HP product. Your product warranty only applies when you use HP printheads. Any damage caused to your printer resulting from the use of non-HP printheads is not the responsibility of Hewlett-Packard. If you want to replace the non-HP printheads, select Replace and press the Enter key.
Explanation and Action INK CARTRIDGES need to be functional. Replace before replacing printheads You have attempted to replace printheads, but the printer has detected that there are ink cartridges that are wrong. The ink cartridges must be replaced before the printheads can be replaced. First replace the faulty, empty or missing ink cartridges and then replace the printheads. See “Replacing Ink Cartridges” on page 35 and “Replacing Printheads” on page 38 on the reverse of this Pocket Guide.
Message Explanation and Action Install missing cartridges before replacing printheads You are replacing printheads, but the printer has detected that one or more cartridges are missing. The missing cartridges must be installed before the printheads are replaced. Follow the procedure for inserting cartridges, described on page 35 on the reverse of this Pocket Guide. Press the Enter or Cancel key to continue.
Explanation and Action Open window and check printhead cover is properly closed You have replaced one or more printheads and the printer’s check has found that the printhead cover is not securely closed. Open the window and check the printhead cover. The procedure is described on page 38 on the reverse of this Pocket Guide. Note: This message may also appear following a paper jam, as the printer cannot detect the exact reason for the problem.
Message Explanation and Action Option not available now You have selected an option in the menu that is not available at the moment. (The printer may be busy, out of ink, out of paper, etc.) Out of memory. Data was lost The file is too large to be processed by the printer. Simplify the print and try resending the job. Try setting the Print Quality (in the Setup menu) to Fast or Normal instead of Best.
Explanation and Action Paper advance calibration is recommended. Load paper and select Paper advance calibration. Press ENTER to finish You are recommended to perform the Advance calibration routine, to ensure the optimum print quality. Load a sheet or roll of paper and then select Advance calibration from the Paper menu. See “Advance Calibration Routine” on page 22. Paper advance calibration is recommended.
Message Explanation and Action Paper mispositioned The paper is not properly positioned in the printer. Either it is out of the load line margins or it has moved too much from its previous position. Reload the paper following the normal procedure, to solve this problem. See “Loading a Sheet of Paper” on page 47 and “Loading a Roll of Paper” on page 58 on the reverse of this Pocket Guide.
Explanation and Action Paper too big Press ENTER to retry Press CANCEL to abort While loading paper into the printer (roll or sheet), the printer has found that it is either too wide or too long (only for sheet) to be loaded properly. Press the Enter key to load smaller paper, or the Cancel key to stop the load.
Message Explanation and Action Paper too small to align The paper loaded is not big enough to contain the alignment pattern. Unload the paper (select Unload roll or Unload sheet from the Ink menu) and then load paper that is large enough—at least A4/Letter-size in landscape mode for Standard alignment, or A3/B size in landscape mode for Special alignment. Paper too small to print the pattern The paper loaded is not big enough to contain the paper axis calibration pattern.
Explanation and Action Possibly a paper jam 1. Open window 2. Switch power off 3. Clear paper path 4. Switch power on 5. Align printheads There may be paper jammed in the printer. (The printer has detected that a motor is blocked and the likely cause is a paper jam; however, it may be due to some other cause.) Follow these steps to check the paper path, as described in “Removing Jammed Paper” on page 3.
Message Explanation and Action Printhead warning Poor print quality A problem has occurred with one or more printheads. The printheads are still functional. The problem was detected either during printhead alignment or during troubleshooting. If you have completed the routine, the system was unable to clean the printheads fully.
Explanation and Action Printheads require alignment. Load paper and select Align printheads. Press ENTER to finish The printer has detected that the printheads need to be aligned. Press the Enter key to continue. Load a sheet or roll of paper, and select Align printheads from the Ink menu. See “Aligning Printheads” on page 44 on the reverse of this Pocket Guide. Printheads require alignment. Press ENTER to align The printer has detected that the printheads need to be aligned.
Message Explanation and Action Problems detected in INK CARTRIDGES. Continue process and replace them. Press ENTER to continue There is an error with the ink cartridges during the preparation of the ink system. Press the Enter key and then follow the instructions to replace the faulty ink cartridges. Reload paper There is an error in the paper, as shown in another message. Use the normal procedure to reload the paper, as described on the other side of this Pocket Guide.
Explanation and Action Right edge of roll too far from load line Press ENTER to retry Press CANCEL to abort The paper is out of the load line margins—too far from the line where it should be loaded. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading.
Message Explanation and Action Roll right edge too far from load line Press ENTER to retry Press CANCEL to abort During the loading of a roll of paper, the printer has detected that the paper is too far to the left; it should be aligned with the blue line painted on the right side of the platen. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading.
Explanation and Action Sheet too long Please check it is not a roll Press ENTER to retry Press CANCEL to abort You have requested the printer to load a sheet of paper, but the sheet appears to be too long. Check that the paper is not a roll. Either: Press the Enter key to try to load the sheet again; Or: Press the Cancel key to stop the process. If the paper is on a roll, follow the instructions on page 58 on the reverse of this Pocket Guide.
Message Explanation and Action Troubleshooting requires paper for a diagnostic print. The Troubleshooting utility has found that there is no paper loaded in the printer. Load a roll of paper. Unable to initialize ink system. Call HP representative. The system cannot successfully complete the startup. Call HP for service. Unable to prepare ink system.
Explanation and Action Unknown paper format Reload paper The format (roll or sheet) of the paper loaded in the printer is unknown. Reload the paper following the normal procedure, to solve this problem. See “Loading a Sheet of Paper” on page 47 or “Loading a Roll of Paper” on page 58 on the reverse of this Pocket Guide. Unknown paper type Select paper type The type of the paper loaded in the printer is unknown to the printer. Select a known paper type from the printer menu. Unknown printheads.
Message Explanation and Action Warning! Machine calibrations need to be performed. Refer to guide for instructions. The color calibrations for the paper that is loaded have been lost. Follow the procedure described in “Advance Calibration Routine” on page 22. Warning: printheads not aligned The printer has detected that the printheads have not been aligned since the last replacement. You should align the printheads by selecting Align printheads from the Ink menu.
Hewlett-Packard Limited Warranty Statement HP Product Printer and Related HP Hardware: Software: Printhead: Ink Cartridge: Duration of Limited Warranty (unless otherwise specified in the product packaging) 1 Year (from the date of purchase by the customer) 90 Days (from the date of purchase by the customer) Until the “end of warranty” date printed on the product is reached, or 530 cc of HP black ink or 200 cc of HP color ink have been cycled through the printhead, whichever occurs first Until the original
A. Extent of Limited Warranty 1 Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above. Customer is responsible for maintaining proof of date of purchase. 2 For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.
Contracts for additional warranty services, such as onsite service, may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer. B.
C. Limitations of Liability D. Local Law 1 To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.
Revision: June 23, 2000 Regulatory Notices You can obtain current Material Safety Data Sheets for the ink systems used in the printer by mailing a request to this address: Hewlett-Packard Customer Information Center, 19310 Pruneridge Avenue, Dept. MSDS, Cupertino, CA 95014, U.S.A. There is also a Web page: http://www.hp.com/abouthp/envrnmnt/contents/envfacts/ hpmsds.htm Electro-Magnetic Compatibility (EMC) FCC Statements (U.S.A.) The U.S. Federal Communications Commission (in 47 cfr 15.
Product Identification Numbers HP Designjet 500 Series: C7769X, C7770X HP Designjet 800 Series: C7779X, C7780X (where X is any single letter) This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
When connected to LAN cables using print server accessories: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
l’appareil n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le réglement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. DOC statement (Canada) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
Taiwanese EMI statement Chinese EMI statement Class A for LAN cables connection using print server accessory Korean EMI statement Address Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304 650/857-1501 Regulatory Notices 55 legal information Class B
Sound Geräuschemission (Germany) LpA < 70 dB, am Arbeitsplatz, im Normalbetrieb, nach DIN 45635 T. 19. Telecommunications Statement Telecommunications General Approval (UK) The HP Designjet 500 and 800 Series printers, models C7769X, C7770X, C7779X, and C7780X (where X is any single letter) are approved under Approval Number NS/G/ 1234/J/100003 for indirect connection to public telecommunication systems within the United Kingdom.
Declaration of Conformity Supplier’s Name: Hewlett-Packard Company Supplier’s Address: Avda.
EMC: CISPR 22:1997 / EN 55022:98 Class B1 3 4 EN 55024:1998 +A1:2001 +A2:2003 EN 61000-3-2:2000/ IEC 61000-3-2:2000 EN 61000-3-3:1995+A1:2001/ IEC 61000-3-3/A1:2001 FCC Title 47 CFR, Part 15 Class B2 3 Additional Information: The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/ 336/EEC, and carries the CE-marking accordingly. 1 The product was tested in a typical configuration with HP Personal Computer Systems and peripherals.
November 10th, 2005 Josep-Maria Pujol Hardware Quality Manager Local contacts for regulatory topics only: Contact in Europe: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Böblingen, Germany. Contact in USA: Hewlett-Packard Company, HPCC, 20555 S.H. 249 Houston, Texas, 77070.
60 Declaration of Conformity
