Introduction This User’s Reference Guide explains how to use your HP Designjet 510 or 510ps printer. The contents of this guide are valid for both the HP Designjet 510 and the HP Designjet 510ps except where otherwise indicated. This chapter contains the following topics: • Introducing the documentation Introduces your printer’s documentation. • Introducing your printer Contains a brief overview of the printer. It contains information about the printer’s features and what is included with the printer.
Introducing the documentation You have the following resources to help you in using your printer. • The Assembly and Set-up Poster comes with your printer and shows step-by-step information on how to prepare your printer for use. • This User’s Reference Guide explains the details of using your printer. For more day-to-day guidance you can refer to the Pocket Guide.
Introducing your printer • Your printer’s main features A general overview of the major features of your printer. • HP ink supplies A description of the HP ink supplies required for your printer. • Print resolution Specifications of the print resolution for your printer. • Paper A description of the different types of paper available for your printer. • User interface A description of the printer’s user interface. • Memory Details of internal memory and memory options available with your printer.
Your printer’s main features The HP Designjet 510 printer is designed for individuals or small work-groups in architecture, engineering and construction (AEC), and mechanical CAD design. The HP Designjet 510ps printer is designed for individuals or small work-groups in advertising agencies, in-house graphic departments that specialize in packaging, point-of-sale material and events, as well as other graphics applications.
• • • • Unattendedness: The printer includes a modular ink delivery system, with up to 69-cc cartridge capacity, and long-life printheads which last, on average, through ten black ink cartridges and six color ink cartridges, depending on use. This modular system allows you to replace individual ink supplies separately, as needed, and also provides automatic alignment and cutting and stacking of finished prints in the paper bin, enabling continuous and unattended printing.
HP ink supplies HP ink supplies for your printer contain two components: printheads and ink cartridges. The printer uses the following HP ink supplies: • Black ink cartridges are HP No 82 supplies. • Cyan, magenta and yellow cartridges are HP No 82 supplies. They are available in 28 and 69 ml sizes. • All printheads are HP No 11 supplies. Each 600-dpi thermal inkjet printhead applies thousands of ink droplets onto the paper.
Print resolution Your printer provides two different print modes that change the print resolutions of each of the print quality modes. These different print modes are optimized for: Line Drawings/Text or Images. You can then choose between three levels of print quality for each of the print modes: Best, Normal or Fast, from your software or from the printer's front panel.
Paper You can print on roll or sheet paper up to 42 in (1066.8 mm) wide with the A0+/E+ size printer and up to 24 in (609.6 mm) with the D/A1 size printer. For a list of the supported paper types, see Physical characteristics of paper types.
User interface The printer’s front panel includes an easy-to-use interface with a display, giving you access to a comprehensive set of printer functions. See Navigating the menu system for a short tutorial to teach you how to navigate through the menus and for a description of internal prints.
Memory The printer comes with 160 MB of internal Random Access Memory (RAM). Additional memory can be added to the HP-GL/2 Accessory card that came with the printer. You can add 256 MB (part number CH654A) of memory for large-file processing and improved printing.
Drivers Always use the right driver (configured correctly) for the combination of your application software and your printer to ensure that your printer prints exactly what you were expecting in terms of: size, position, orientation, color and quality. NOTE: Many software applications include their own drivers.
Front view of printer Ink cartridge Power switch/indicator Printhead Front panel
Printer connections Your printer can be connected directly to your computer via the traditional parallel interface or through the Universal Serial Bus (USB) port. Connection For Local Area Network (LAN) connection your printer can be fitted with an optional HP Jetdirect Print Server Fast Ethernet 10/100 base TX network interface card. See the Assembly and Set-up Poster for information on connecting your printer to a computer or network.
Paper and ink Your printer can use a variety of papers. The recommended papers are designed for use with your printer and your printer’s ink system to give you the best results. This chapter contains the following topics: • Paper choice explains how to choose the correct paper type. Choosing the correct paper type for your needs is an essential step in ensuring good print quality. • Roll paper details the procedures used for loading and unloading your roll paper.
Paper choice • Choosing paper Your printer supports several types of paper. Choosing the best paper type for your needs is an essential step in ensuring good print quality. These topics help you to select the best paper for your particular printing task. • Paper types Detailed information concerning the different types of paper available for your printer. This includes information on: the types of paper supported, their physical characteristics, quality selection, handling and how to obtain information.
Choosing paper For best printing results, use only genuine Hewlett-Packard papers, whose reliability and performance have been developed and thoroughly tested. All Hewlett-Packard printing components (printer, ink system and paper) have been designed to work together to give trouble-free performance and optimal print quality. For detailed information on Hewlett-Packard paper, see Paper types. You should also take note of some important points about paper: • This printer supports many types of paper.
Paper types The following topics address the various types of paper available, their particular use and how to obtain information about them. • Physical characteristics of paper types Details the physical characteristics of each of the supported paper types. • Combinations of paper type and print quality selection Gives guidelines for selecting the correct Print Quality selection for the type of paper you are using. • Handling your paper Explains the precautions to take when handling paper.
Physical characteristics of paper types The following table lists the physical characteristics and selection numbers of supported HP Premium Printing Material. Always print on the image side with the special coating; the image side faces outwards on roll products from Hewlett-Packard. There are frequent changes to the list of supported papers; you can find the updated list at http://www.hp.com/go/graphic-arts/. Key to availability: • (a) indicates papers available in Asia, excluding Japan.
HP Universal Bond Paper 21 lb. (80 g/m²) – 150 ft (45.7 m) Plain Paper HP Fluorescent Yellow Coloured Paper 100 g/m² – 150 ft (45.7 m) Coated Paper Q1757A (e) HP Yellow Coloured Paper 92 g/m² – 150 ft (45.7 m) Coated Paper Q1760A (en) HP Technical Paper Front panel name Q1396A 18 in 458 mm 24 in 610 mm Q1397A 36 in 914 mm HP Natural Tracing Paper 90 g/m² – 150 ft (45.7 m) Natural Tracing Paper C3869A (*) C3868A (*) HP Translucent Bond Paper 67 g/m² – 150 ft (45.
HP Universal High-gloss Photo Paper 190 g/m² – 100 ft (30.5 m) High-Gloss Photo Q1426A (aejn) Q1427A (aejn) HP Universal Semi-gloss Photo Paper 190 g/m² – 100 ft (30.5 m) High-Gloss Photo C3860A (ajn*) HP Proofing Paper Front panel name 18 in 458 mm 24 in 610 mm 36 in 914 mm 42 in 1067 mm Q8909A (en) Q8910A (en) HP Professional Semi-gloss Contract Proofing Paper 235 g/m² – 100 ft (30.
HP Matte Polypropylene 130 g/m² – 75 ft (22.9 m) Matte Film Q1903A (aen) HP Banners with Tyvek® 140 g/m² – 50 ft (15.2 m) Heavy Coated Paper C6798A (ajn) HP Outdoor Paper 145 g/m² – 100 ft (30.5 m) Heavy Coated Paper Q1730A (en) HP Blue Back Outdoor Billboard Paper 140 g/m² – 100 ft (30.5 m) Heavy Coated Paper C7949A (en) HP Fine Art Printing Material HP Canvas Paper 180 g/m² – 35 ft (10.
Additional information about paper types The following HP Premium Printing Material can be used to perform the printhead alignment, see Printhead alignment. • HP Bright White Inkjet Paper (Bond) • HP Coated Paper • HP Heavyweight Coated Paper • HP High-Gloss Photo Paper • HP Satin Poster Paper You can also use Plain Paper in addition to the above. To order any of the HP Premium Printing Material, see the pamphlet Hewlett-Packard Printing Materials. From time to time, new paper types may become available.
Combinations of paper type and print quality selection Use the following tables, given by application, to guide you when choosing your paper and selecting the print quality setting (Fast, Normal, Best). • CAD drawings—mono • CAD drawings and GIS—color (lines and low density) • CAD rendering, GIS and images—color and CAD (high ink density). As a general guide: • Fast is best for draft copies of your prints at maximum throughput.
CAD drawings—mono The following table lists the recommended print quality settings for specific usage with typical paper.
CAD drawings and GIS—color (lines and low density) The following table lists the recommended print quality settings for specific usage with typical paper.
CAD rendering, GIS and images—color and CAD (high ink density) The following table lists the recommended print quality settings for specific usage with typical paper.
Handling your paper Take the following precautions when handling paper: • Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear. • Although the ink systems supplied with this printer have good light fastness, colors will eventually fade or change if exposed to sunlight over a long period of time. • Rewrap partially used rolls if they are not being used, and do not stack rolls.
Obtaining roll or sheet paper information If roll or sheet paper is loaded, the type of paper is displayed when you select the Paper menu on the front panel. Bright White Inkjet Paper Plain Paper Vellum Natural Tracing Paper Translucent Bond Clear Film Matte Film Coated Paper Heavy Coated Paper High-Gloss Photo Canvas Poster Paper Roll or Sheet If there is no paper loaded, the front-panel display shows the following message and you will need to load roll or sheet paper.
Print times for a selected print quality The following table lists some typical printing times for D/A1 size paper.
Printable area The following topics detail the printable areas for each of the different paper size systems: • ANSI paper The American National Standards Institute imperial paper sizing system. • Architectural paper The Architectural paper sizing system. • ISO paper The International Standards Organization metric paper sizing system, which is the size system commonly used in Europe.
ANSI paper The following table lists the printable area for the ANSI paper size system. The left and right margins are 0.2 in (5 mm) and the leading and trailing edge margins are 0.7 in (17 mm).
Architectural paper The following table lists the printable area for the Architectural paper size system. The left and right margins are 0.2 in (5 mm) and the leading and trailing edge margins are 0.7 in (17 mm). Where: Printable area = Paper Size – Margins .
ISO paper The following table lists the printable area for the ISO paper size system. The left and right margins are 0.2 in (5 mm) and the leading and trailing edge margins are 0.7 in (17 mm).
Roll paper The following procedures are described in detail, with animations where appropriate: • Installing a new roll on the printer • Loading roll paper • Unloading roll paper • Removing roll paper from the spindle • Cutter replacement
Installing a new roll on the printer The graphical sequence shows how to install a new roll of paper on the printer. CAUTION: Make sure the printer wheels are locked (the brake lever on each wheel is pressed Down) to prevent the printer from moving. If you are a regular user of different types of roll paper, you can change the paper quicker if you have more than one spindle. This allows you to do the following: 1. Pre-load the different types of paper onto the spindles. 2.
Loading roll paper The graphical sequence shows how to load a new roll of paper on the printer. NOTE: You must have installed a new roll of paper on the printer before you can load it. The front-panel menu items are: Select (using the keys) Then press: 1. Paper Enter 2. Load Roll Enter 3.
Unloading roll paper The graphical sequence shows how to unload a roll of paper from the printer.
Removing roll paper from the printer The graphical sequence shows how to remove a roll of paper from the printer. NOTE: You must have unloaded the roll of paper from the printer before you can remove it.
Removing roll paper from the spindle The graphical sequence shows how to remove a roll of paper from the roll spindle. NOTE: You must have removed the roll of paper from the printer before you can remove it from the spindle.
Cutter replacement The graphical sequence shows the complete procedure for the replacement of the paper cutter in your printer. Prerequisites Before attempting to replace the cutter you must contact your local HP Customer Care center to: • Order the replacement cutter. • Receive instructions on how to access the front panel Service menu.
Sheet paper • Which side up? Explains how to identify which side of the sheet should be printed on. • Which edge first? Explains which edge of the sheet should be loaded first (short edge or long edge). • Loading sheet paper Details the sheet loading procedure. • Unloading sheet paper Details the sheet unloading procedure.
Which side up? The printer prints on the side of the paper that faces up. It may be important to load the sheet with the correct side facing up. See the table below. Print side for paper types Paper type HP Bright White Inkjet Paper (Bond) HP Vellum Matte or glossy Both sides are the same. If sheet is curled, load with curl down. Natural Tracing Paper Coated Paper Load with the coated side up. Heavy Coated Paper Matte Film Load with the matte side up. High-Gloss Photo Load with the glossy side up.
Which edge first? You can load sheet paper in either portrait or landscape orientation. Unless you are using the Rotate option, always load the sheet in the same orientation as you have specified in your software.
Loading sheet paper The graphical sequence shows how to load a new sheet of paper on the printer. Important • • If you have a roll of paper loaded on the printer you must first unload it from the printer. Make sure the correct side of the sheet is facing up when you load it. The front panel menu selections are: Select (using the keys) Then press: 1. Paper Enter 2. Load sheet Enter 3.
Unloading sheet paper The graphical sequence shows how to unload a sheet of paper from the printer. Important • To give the ink time to dry the printer holds the paper for some time.
Ink system These topics cover the various elements of the ink system. • What are HP ink supplies? Details the elements of the HP ink supplies. • Component identification Shows you where to find the various elements of the ink system. • Ink supply guidelines Explains how to obtain the best results from your ink system. • Precautions Details the specific precautions you must take to avoid damaging the components of your ink system.
What are HP ink supplies? For each of the four ink colors used in the printer, there are two separate components, the printhead and the ink cartridge. These components are called the HP ink supplies and are coded with a Hewlett-Packard selection number to help you reorder the correct replacement. Your printer uses the following HP ink supplies: • Black ink cartridges are HP No 82 supplies. • Cyan, magenta and yellow cartridges are HP No 82 supplies. They are available in 28 and 69 ml sizes.
Component identification The following illustration will help you identify the components of the HP ink supplies. Printheads Ink cartridges The Hewlett-Packard selection number on the ink cartridges and printheads makes it easy for you to find the correct HP ink supplies for your printer. Determine the color of the printhead or ink cartridge you need, then make sure you purchase or order the correct Hewlett-Packard printhead or ink cartridge.
Ink supply guidelines For optimum results from your printer and the ink system, always follow these guidelines when handling HP ink supplies: • Always install the ink cartridges and printheads before the expiry date, which is on the packaging. • Install ink cartridges and printheads in their color-coded slots. • Follow the instructions on the front panel during installation. • Avoid unnecessary removal of the ink cartridges and printheads.
Precautions Handle HP ink supplies with care. In particular, the printhead, which is a high-precision device, must be handled carefully. CAUTION: Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead. • • • • • Do not put the printhead down on the nozzles. Do not be rough when handling the printheads. Always set them down gently. Do not drop the printheads. Proper handling will assure optimum performance throughout the printhead life.
Color calibration You can calibrate the ink system for the specific paper loaded in your printer. Doing this ensures the printed output matches the colors of the original image as closely as possible. The printer stores the calibration data for each type of paper you have calibrated it for since it was powered up. Once the printer has been powered down, the next time you use it only the last calibration made will be available and it will print using these calibration data.
Drying time The following topics detail the drying time function and how to use it to ensure you obtain the highest quality print under all conditions. • Drying time settings Describes how to set the required drying times from the front panel. • Typical drying times Lists typical drying times for Hewlett-Packard tested paper at approximately 25°C with 50% relative humidity. • Drying procedure Details how the drying procedure operates.
Drying time settings With some paper types and environmental conditions the ink needs time to dry before the paper is unloaded. The printer has three settings which you can choose through the front panel. See Navigation example for more help. Manual: The printer holds in place paper which has a specific drying time, and displays a “drying time to go” countdown on the front panel. You can change this time from one minute to 99 minutes in one minute increments.
Typical drying times The following table shows the typical drying times for Hewlett-Packard tested paper at approximately 25°C with 50% relative humidity.
Drying procedure The drying procedure operates as follows: 1. The printed image emerges from beneath the printer window and a vacuum holds it on the platen of the printer. 2. The front panel displays: The countdown timer indicates how much drying time remains 3. You can press the Cancel or the Form Feed & Cut key to cancel the drying time and release the paper. 4.
Ink cartridges • Ink cartridge errors Details the error messages that could be displayed on the front panel for the ink cartridges. • Ink cartridge levels Details the information about levels that can be displayed on the front panel for the ink cartridges. • Ink cartridge information Shows you how to display the current status of the ink cartridges on the front-panel display. • Ink cartridge replacement Details the ink cartridge replacement procedure.
Ink cartridge errors The front panel can display the following error messages for the ink cartridges: Cartridge missing Faulty cartridge The printer will also display the Ink cartridge levels.
Ink cartridge levels The front panel will tell you when your ink supply is low, very low or empty. This means that you know the current status of your HP ink supplies at all times. Cartridges full Low ink warning Cartridge empty NOTE: Depending on type of print jobs, a cartridge with a low ink warning may in fact last quite a long time (for example, with line drawings).
Ink cartridge information Use the following procedure to display the ink cartridge information screen on the front panel. The front-panel menu items are: Select (using the keys) Then press: 1. Ink Enter 2. Information Enter 3. Ink Cartridges Enter 4.
Ink cartridge replacement The graphical sequence shows how to replace an ink cartridge. WARNING: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: Remove an ink cartridge only if you are replacing it. CAUTION: Do not replace cartridges while the printer is printing because doing this will cancel the current print job.
Printheads • Printhead errors Details the different error messages that could be displayed on the front panel for the printheads. • Printhead information Shows you how to display the current status of the printheads on the front panel display. • Printhead replacement Details the printhead replacement procedure. • Printhead alignment Details the printhead alignment procedure.
Printhead errors The front panel can display the following error messages for the printheads: Printhead missing Faulty printhead NOTE: Printhead worn out Unknown error An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is. Refer to Unknown printhead error to solve this problem.
Printhead information Use the following procedure to display the printheads information screen on the front panel. The front panel menu selections are: Select (using the keys) Then press: 1. Ink Enter 2. Information Enter 3. Printhead Enter 4.
Printhead replacement The graphical sequence shows how to replace a printhead in the printer. The front-panel menu selections are: Select (using the keys) Then press: 1. Ink Enter 2. Replace Printheads Enter Once you have replaced the printhead, if you have paper loaded, the printer prompts you to start the Printhead alignment procedure. If no paper is loaded the printer prompts you to load paper and then automatically starts the alignment.
Printhead alignment You should have one of the following types of paper loaded before attempting to align the printheads: HP Bright White Inkjet Paper (Bond), HP Coated Paper, HP Heavyweight Coated Paper, HP High-Gloss Photo Paper, HP Satin Poster Paper or Plain Paper. If you try to do this with any other type of paper loaded, the printer will prompt you to load a different type of paper before letting you align the printheads.
Solutions These topics guide you through the different procedures required to troubleshoot and find the solutions to various problems you could encounter while using your printer. This chapter contains the following topics: • Solving problems helps you to quickly troubleshoot your specific problem; it also contains instructions on where you can get further information. • Print quality problems helps you to solve any print quality problems you may be experiencing.
Solving problems • • • • • • • To find the meaning of front-panel messages, see Message descriptions. If you know the problem is related to a certain task, first check the relevant section in this manual, for step-bystep procedures. Use this manual’s index or table of contents to find the section. For example, if you are having difficulty with page formatting, refer to Page format. If the problem is directly related to the quality of your printed images, refer first to Print quality problems.
Finding the source of your problem 1. Look at the front-panel display for messages. See Message descriptions for a full explanation of front-panel messages. 2. Test the printer. – Switch the printer off on the front of the printer. Make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works. – Switch the printer on and make sure the front-panel display shows the HP welcome screen followed by Main Menu after a short initialization period. 3.
Print quality problems Your printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print.
Configuration correction Before attempting the print quality diagnostic procedures contained in this section, you should first check that the printer is correctly configured to print what you want. Many problems concerned with print quality can be solved by correcting the way the printer is configured. 1.
Troubleshooting procedure Working through the Troubleshooting procedure should always be your first action when you encounter print quality problems. Refer to the Troubleshooting flowchart for a description of the sequence of processes used to complete troubleshooting procedure. It is important that the paper loaded for this procedure is exactly that used when you encountered print quality problems, type (for example, glossy paper) and size.
Diagnostic Print A interpretation Diagnostic Print A Diagnostic Print A contains several blocks of color and a block of thin black broken lines (the lines are actually very much closer than those represented here). 1. Examine the broken lines in Diagnostic Print A carefully and indicate whether there are problems with them. The sorts of problems to look for here are: • Jaggedness or serrations in the thin lines, like this: ; the thin lines should be straight, though not necessarily perfectly aligned.
Diagnostic Print B interpretation 1. For each color in the pattern in Diagnostic Print B, you are asked about the quality—look for missing lines. If you answer that a color is defective, the printer tries to clean that printhead. If the printhead cleaning process completes, Diagnostic Print B is printed again and you are asked the same questions again. 2. Afterwards, if problems with images remain, use the Troubleshooting procedure again.
Troubleshooting flowchart The following diagram shows the flow of the troubleshooting procedure.
Advance calibration It is important that the paper loaded for this calibration is exactly that used for normal printing, both in quality (for example, glossy paper) and in width (for example, A0 or 36 in). Either roll or sheet paper can be used. The routine prints a pattern and then cuts the roll (the cutter must be set to On—see Controlling the cutter) or ejects the sheet; it requires paper that is at least 65 cm/25.5 in long and at least 50 cm/19.7 in wide.
Advance calibration values The printer stores the advance calibration values of the last two different types of paper used for the calibration. When you print, the printer tries to match the paper you have selected to the stored values. If there is a match the printer applies the stored Advance calibration values. If the type of paper you are using has not been used for either of the last two Advance calibrations, the printer uses a set of default values for your paper.
Stepped lines When you look at the image you have printed there are ‘stepped lines’ in the borders of arrows and diagonal lines. The lines should be straight with no stepping. The following is an example of what you might see if you have problems with stepped lines. To solve this problem: 1. Increase the dpi setting by changing the print quality to Best in the front panel and driver software. 2. The problems may be inherent in the image you are trying to print.
Incomplete lines When you look at the image you have printed there are: • Missing or faint lines. • Printed characters with missing parts. The following is an example of what you might see if you have problems with incomplete lines. TEST Missing parts of text; this should say TEST See the Troubleshooting procedure for instructions on how to solve this problem.
Color alignment When you look at the image you have printed: The colored lines are printed double and they are the wrong colors The borders of colored blocks are overlapped and the overlapping areas have different colors in them. See the Troubleshooting procedure for instructions on how to solve this problem.
Horizontal banding When you look at the image you have printed there are light or dark lines on the image, these are particularly highlighted in high density ink areas. This problem is known as banding. Banding can occur to a certain degree in Fast and Normal mode when printing high density prints. To obtain the best image always print in Best Mode. IMPORTANT The following is an example of what you might see if you have problems with banding.
Color accuracy These are the areas you should review when troubleshooting a color accuracy problem: Paper Ensure that the paper loaded is genuine HP paper and that the correct paper type is selected on the front panel and in the driver.
Color consistency problems • Some paper may discolor or change with age. Check that your paper is fresh and has been stored correctly. • If the environmental conditions you are printing in change rapidly, you may see changes in the color consistency. By reducing the time the print stays in extreme environmental conditions after being printed (especially very high humidity) you can reduce the color consistency problems.
Color accuracy configuration The configurations of the printer defines how ink is applied to each type of paper. Use the information in the following table to configure your printer and software for best color accuracy. Location of setting Setting description Selection Ink menu Color Calibration > Calibrate Paper Set to match the paper type loaded in the printer. See Paper types.
Additional color accuracy information The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation: • On-line documentation in the drivers shipped with your printer. • If you cannot find any reason for the discrepancy, before getting help, find out for which CMYK printer inks the colors have been specified.
Ink supply problems Most of the problems that you could encounter when working with HP ink supplies can be solved with guidance from the front panel. The only exception to this is the Unknown printhead error. A full list of front messages is supplied in Message descriptions. Printhead problems after replacement If, after replacing the printheads, the printer complains about wrong or missing printheads, perform the following steps: • Check that you have removed the protective tape from the printhead.
Unknown printhead error An unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is. Whenever this happens the front panel displays this error message. The number of printheads with unknown errors will either be all the color printheads or all the printheads. Use the following procedure to isolate the faulty printhead. 1. Select Replace Printheads from the front panel. 2. Open the carriage cover and remove all the printheads. 3.
Paper problems • Paper Details the general rules to follow to avoid paper problems. • Clearing a paper jam Describes how to clear a paper jam. • Ink marks on the paper Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. • Paper loading problems Explains what to do when the front panel keeps indicating that paper is misaligned or incorrectly positioned.
Paper Always make sure that you are using the appropriate paper for your image and that it is consistent with your software application. To ensure color accuracy and print-quality performance of the printer, use only paper types that have been certified for your printer. Use of non-HP paper or HP paper not certified for your printer may significantly reduce the color and print quality of your images. For details of HP paper, see Paper types.
Clearing a paper jam If the front panel displays this message: There is probably paper jammed in the printer. Paper jams can have various causes: • The paper is too thick or too thin for the printer, or is otherwise not supported. • The paper is creased, misaligned, or bubbled. • Too much ink is being placed on the paper causing it to cockle or bubble. • The end of the roll of paper is glued to the core and won’t advance further.
Removing jammed paper 1. Open the window. 2. Switch the printer off at the front. 3. If necessary, carefully move the printhead carriage out of the way—if possible all the way to the enclosed area on the left or the right. Which way you are able to move it depends on where the paper is jammed. CAUTION: When moving the printhead carriage, touch only the black plastic parts. 4.
11. Press the Form Feed and Cut key on the front panel to eject any small pieces of paper that are still in the paper path. 12. Reload the paper as normal (see Loading roll paper or Loading sheet paper). If you are using roll paper you may need to trim the edge first, to ensure that it is straight.
Ink marks on the paper • Warped lines • Blurred lines (ink “bleeds” from lines) • Marks or scratches on glossy paper after printing • Smears or scratching on your printed paper
Warped lines • The paper itself may be warped. This can happen if it has been used or not been stored in the correct environmental conditions. • For all environmental specifications, see Environmental specifications. Blurred lines (ink “bleeds” from lines) • Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink system.
Smears or scratching on your printed paper This problem can appear on paper-based coated paper if a lot of ink is printed quickly. The paper cannot absorb the ink quickly enough and becomes distorted. As the printheads move over the paper, the printheads and the paper come into contact with each other and the printed image is smeared. 1. Press the Cancel key on the front panel; if you continue to print, the paper may damage the printheads. 2. Cancel the print job from your computer application. 3.
Paper loading problems The front panel keeps indicating that paper is misaligned or incorrectly positioned. Roll paper • The roll paper may be loaded the wrong way. The paper should load over the roll towards you, see Loading roll paper. • The paper may be skewed. The right-hand edge must be parallel to the blue line on the front paper deflector. • Ensure that the paper is wrapped tightly on the roll. • Check that the paper is correctly loaded onto the spindle, see Installing a new roll on the printer.
Paper output problems Prints fall on the floor after being cut • Make sure the paper bin is open. • Do not let more than twenty prints accumulate in the bin. • Make sure roll paper is loaded correctly. If the paper is loaded incorrectly, the natural curl of the paper may cause it to miss the bin and fall to the floor. Prints do not stack properly in the paper bin • The printer may be too close to the end of the roll. The natural curl near the end of the roll can cause stacking problems.
Image error • Image is incomplete Details the actions to take when the print is: blank, partial, or has suffered clipping. • Printed image incorrect Explains why the image is: - • In one portion of the printing area Unexpectedly rotated Mirrored Distorted or unintelligible Overlaid with another image Does not obey Page Format and Rotate commands Other sources of information Lists others sources of information for image problems.
Image is incomplete • Output contains only a partial print • Image is clipped • Long-axis print is clipped Output contains only a partial print • Did you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to print the page again (you normally don’t need to press Form Feed and Cut to unload the print). • The I/O Setup > I/O Timeout setting may be too short.
Image is clipped • This normally indicates a discrepancy between the actual printing area on the loaded paper and the printing area as understood by your software. For general advice on printing areas and page size, see Printable area. • Check the actual printing area for the paper size you have loaded (printing area = paper size – margins). For paper size and margins, see Printable area. • Check what your software understands to be the printing area (which it may call “printable area” or “imagable area”).
Printed image incorrect • Image is in one portion of the printing area • Print is distorted or unintelligible • One image overlays another on the same sheet
Image is in one portion of the printing area • Is the page size configured in the software too small? • Are you sure that your software doesn’t believe the image to be in one quadrant of the page? • Otherwise, this indicates an incompatibility between the software and the printer: • Is your software configured for this printer? For general advice, see the Assembly and Set-up Poster. For advice specific to your software, see the documentation supplied with the driver.
Other sources of information If you don’t find the solution to the problem here, other sources of help are: • The documentation supplied with the driver that you are using to manage the output from your software application to the printer.
Other problems • Communication problems Describes typical problems you could encounter with communications between your computer and the printer. • Printer does not print Details common causes for the printer failing to print. • Printer seems too slow Lists the reasons why printing may slow down.
Communication problems Symptoms are: • The front-panel display does not show Processing when you are sending a print to the printer. • Your computer displays an error message when you are trying to print. • Your computer or printer “hangs” (stays idle) while communication is taking place. However, note that large prints can take a correspondingly long time to print. • Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, etc.).
Printer does not print • • • • You may have a power problem. If there is no activity at all from the printer, and the power on indicator in the power switch on the front of the printer is off, check that the power cable is connected correctly and that there is power available at the socket. You may have a problem with your application driver. Is your software configured for this printer? For general advice, see the Assembly and Set-up Poster.
Printer seems too slow • • • • • • Did you specify Best print quality level on the front panel? Best quality mode prints take longer to print. Did you specify the right paper type when loading the paper? For details of front-panel paper types, see Paper types. To find out the printer’s current paper type setting, see Obtaining roll or sheet paper information.
Getting help • HP Customer Care Details about the HP Customer Care program. • What to do before you call Information on what you should do before you contact your local HP Customer Care Center. • HP Designjet Online How to get help and much more via the World Wide Web.
HP Customer Care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet. The contact details for your local HP Customer Care Center are provided in the Hewlett-Packard Customer Care booklet supplied with your printer. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support.
What to do before you call 1. Review the troubleshooting suggestions in this section: – In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). – If you have installed third party software drivers and RIPs refer to that user documentation. 2. If the problem appears to be related to your software application, first contact your software vendor. 3.
HP Designjet Online Direct access to HP and the information you want, when you need it. Register now! http://www.hp.com/go/graphic-arts/ HP Designjet Online is a free, Web-based “user club” exclusive to HP Designjet users. Having registered, the user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely not a sales-oriented site.
Front panel The printer’s front panel is a user-friendly interface that gives you access to a comprehensive set of printer functions. There is also information on your ink consumable items which is continually updated.
The front panel The panel on the front of your printer is the principal way of changing the behavior of the printer, apart from any software driven controls that may be provided through the application in use. The front panel of the printer contains the following functional areas: Display screen Navigation keys Action keys Depending on your country and printer model, your front panel may include a localization label with text as shown above or symbols on the keys.
Navigation keys The display section of the front panel consists of an LCD display and the following five navigation keys, provided to navigate through the menus displayed on the screen: • The Up • The Menu key takes you to the main screen. It cancels any choices that have not yet been selected by pressing the Enter key. The Back key takes you to the previous screen. The Enter key selects the item in the menu list and makes it current.
Display screen The display screen of the front panel shows the main menu (the words displayed may vary). NOTE: You can always reach the main menu by pressing the Menu key. After a short time-out, the display will always revert to the main menu with the Job Management menu active. Active menu Paper menu icon Ink menu icon Job Management menu icon (active) Information message The Navigation example is given from the Job Management menu.
Action keys The Cancel key cancels the current printer operation (printing or preparing for printing). It will also cancel the current menu selection and return to the main menu if a menu option is highlighted. The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut.
Menu structure The front panel display area screen shows the four classes of menu options available represented with specific icons. Click on the icon to display its menu structure.
Paper menu Load/Unload Roll Paper Load/Unload Sheet Select paper type Bright White Inkjet Paper Cutter On/off Page Format Size Advance Calibration Plain Paper Automatic Vellum Inked area Natural Tracing Paper ANSI Best ANSI A…E Translucent Bond ISO Best ISO …A0 Clear film JIS Best JIS …B1 Matte film ARCH Best ARCH …E1 Coated Paper Oversize Over A2, Over A1 Heavy Coated Paper Extra 100cm × 140cm, … Rotate 0, 90, 180, 270 Mirroring On/off Small margins On/off Create pattern
Ink menu Ink Information Ink Cartridges Ink Levels Printheads Cyan Printhead Cyan Ink Cartridge Color calibration Status Magenta Printhead Magenta Ink Cartridge Troubleshooting Calibrate Paper Yellow Printhead Yellow Ink Cartridge Reset Black Printhead Black Ink Cartridge Align Printheads Standard (4.5 min.) Replace Printheads Special (11 min.
Job Management menu The HP-GL/2 Accessory Card provides a Reprint menu.
Set-up menu Help Print quality Best Normal Fast Advanced Options Optimize for Line drawings / text Images Best Quality Settings Default Maximum detail Fast Quality Settings Default Increased speed Printer Information Model number, Serial number, Service ID, Firmware rev, Accessory rev, Paper used, Ink used (c, m, y, k), Scan axis usage, Paper axis usage, Service station usage, Spittoon usage, Pinch-lift usage, Cutter usage, Ink usage.
Set-up menu (continued) Previous menu options I/O setup Card ID No I/O Cards present / Contents provided by card Card setup No I/O Cards present Configuration Advanced I/O Timeout Front Panel Log Service tools 30 sec, … , 30 min Language Buzzer ON/OFF Contrast 0%, 5%, … , 100% Altitude Reset Card English, German, Spanish, French, Italian, Japenese, Portuguese, Korean, Chinese, Taiwanese, … 0-1000m Printheads 1000m - 2000m Errors >2000m Service tests Service calibrations Service utilitie
Navigating the menu system From the top level of the menu system, you can navigate through the menus using the display keys. Any menu item followed by a greater-than symbol (>), indicates that a further level of menu items is available. Press Menu to return to the top level Press Back to return to the previous menu without changing any menu selections. level without changing any menu selections. This will bring you to the four menu icons.
Navigation example This section provides a typical example of how to navigate through the menus to configure a specific print option. How to set the ink-drying time to two minutes The front panel menu structure diagram for the Ink menu shows that the path to the Drying time option is: Ink menu → Drying time Use the following procedure to set the ink-drying time to two minutes. Setting drying time navigation example Key action 1. Use the Up and Down keys to highlight the Ink menu icon. 2.
Setting drying time navigation example Key action 3. Use the Up and Down keys to highlight the Drying time menu option. Display Result The display shows the Drying time option highlighted. 4. Press the Enter key to enter the Drying time menu. The display shows the Drying time menu to allow you to select the type of drying time you require. 5. Use the Up The display shows the Manual option highlighted. and Down keys to highlight the Manual menu option. 6.
Setting drying time navigation example Key action Display Result 7. Press the Up key once to select two minutes. The display shows the Manual drying time setting menu with two minutes selected. 8. Press the Enter key to set the drying time to two minutes. If the front-panel buzzer is set ON, there will be a short ‘beep’ to confirm the change. A tick mark (√) in the right side of the field confirms the value. 9. Press the Top key to return to the top level menu. The display shows the Ink menu.
Message descriptions This is a list of the error messages in the front-panel display. If an action is needed, it is shown in italics in the Explanation and action column. The messages are listed in alphabetical order. Other front-panel messages, such as prompts, are included in the descriptions of the relevant procedures elsewhere in this document. Front-panel messages Message Explanation and action Alignment error due to printheads.
Front-panel messages Message Explanation and action Error Select Replace Printheads The printer has detected that one or more of the printheads is missing or has an error, as indicated by flashing crosses. The four icons refer from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) printheads. For an explanation of the replacement procedure, see Printhead replacement. HP is not responsible for damage from use of non-HP ink.
Front-panel messages Message Explanation and action Ink cartridge replacement required The printer has detected that one or more of the ink cartridges is missing or has an error, as indicated by flashing crosses. The four icons refer from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) cartridges. For an explanation of the icons and details of the replacement procedure, see Ink cartridges. INK CARTRIDGES need to be functional.
Front-panel messages Message Explanation and action Open window and check printhead cover is properly closed You have replaced one or more printheads and the printer’s check has found that the printhead cover is not securely closed. Open the window and check the printhead cover. The procedure is described in the Printhead replacement procedure. Note: This message may also appear following a paper jam, as the printer cannot detect the exact reason for the problem.
Front-panel messages Message Explanation and action Paper advance calibration is recommended. Press ENTER to calibrate You are recommended to perform the Advance calibration routine, to ensure the optimum print quality. Press the Enter key to create the calibration pattern. See Advance calibration. Paper advance calibration is recommended. Load paper and select Paper advance calibration.
Front-panel messages Message Explanation and action Paper not present. Load paper to print calibration pattern The paper axis calibration routine has been triggered without having paper loaded. Load paper; see Advance calibration for details of the routine. Paper too big to scan the pattern after printing it During paper loading for the Calibration routine, the printer has detected that it will not be able to load the paper when it will be needed for scanning.
Front-panel messages Message Explanation and action Paper too small to print the pattern The paper loaded is not big enough to contain the paper axis calibration pattern. Load a roll or sheet that is at least 65 cm (25 in) long and 50 cm (20 in) wide. Paper too small Press ENTER to retry Press CANCEL to abort While loading paper into the printer (roll or sheet), the printer has found that it is either too narrow or too short (sheet only) to be loaded properly.
Front-panel messages Message Explanation and action Possibly a paper jam 1. Open window 2. Switch power off 3. Clear paper path 4. Switch power on 5. Align printheads There may be paper jammed in the printer. (The printer has detected that a motor is blocked and the likely cause is a paper jam; however, it may be due to some other cause.) Follow these steps to check the paper path, as described in Clearing a paper jam.
Front-panel messages Message Explanation and action Printheads not aligned Paper type not valid to align printheads Press ENTER to continue You have replaced one or more printheads but the printer has detected that you do not have the right type of paper loaded for the alignment process. Press the Enter key to load the correct type of paper, or the Cancel key to stop the load process.
Front-panel messages Message Explanation and action Problem found during calibration A general problem was found during the Advance calibration routine. Respond to any other messages that appear on the front panel, indicating ink or paper problems, and then retry the Advance calibration routine. Problems detected in INK CARTRIDGES. Continue process and replace them. Press ENTER to continue There is an error with the ink cartridges during the preparation of the ink system.
Front-panel messages Message Explanation and action Right edge of sheet too far from load line Press ENTER to retry Press CANCEL to abort During the loading of a sheet of paper, the printer has detected that the paper is too far to the left; it should be aligned close to the blue line painted on the right side of the platen. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading.
Front-panel messages Message Explanation and action Sheet too long Please check it is not a roll Press ENTER to retry Press CANCEL to abort You have requested the printer to load a sheet of paper, but the sheet appears to be too long. Check that the paper is not a roll. Either: Press the Enter key to try to load the sheet again; Or: Press the Cancel key to stop the process. If the paper is on a roll, follow the instructions in Loading roll paper.
Front-panel messages Message Explanation and action Unknown ink cartridges. Press ENTER to continue. The ink cartridges are not recognized by the printer as HPapproved, and there is at least one that is new. Press the Enter key. Unknown paper format Reload paper The format (roll or sheet) of the paper loaded in the printer is unknown. Reload the paper following the normal procedure, to solve this problem. See Loading roll paper or Loading sheet paper.
Front-panel messages (continued) Message Explanation and Action Warning! Machine calibrations need to be performed. Refer to guide for instructions. The color calibrations for the paper that is loaded have been lost. Follow the procedure described in Advance calibration. Warning: color calibration not done on this paper type The printer has detected that this paper type has not been colorcalibrated, and the system is configured to do it.
Printer options The printer has many options that you can use to ensure that the image you print has the look and appearance you want. You can select printer settings either from the front panel or from the printer driver. In most cases the driver settings override the front panel settings. This chapter contains the following topics: • Page format deals with the formatting of the image and how to use the settings to obtain the formatting that you want.
Page format • Page description explains how to make sure the you obtain the prints from your printer in the format you want. • Rotating an image details on how to rotate the image. • Printing a mirror image explains how to print a mirror image of your print.
Page description This section explains how to make sure that the printer produces your print in the page format you want. Leading edge Margins 17 mm (0.7 in) Page size 5 mm (0.2 in) Direction of paper leaving the printer Printing area 17 mm (0.7 in) 5 mm (0.
Page size Page size can be specified from the front panel or in the software, where it may be called “Page Size”, “Media Size”, “Paper Size”, etc., and where the options include, for example, ISO A3, ANSI Letter, Custom. If your software does not define the page size in the print file, the front-panel setting is used. Otherwise, the software setting overrides the front-panel setting. Margins The margins are set to ensure the maximum printable area on your paper. The two side margins are 5.0 mm.
Rotating an image These topics detail all aspects of job rotation: • Job rotation (HP-GL/2) • Page size and rotation • What is rotated? Job rotation (HP-GL/2) If the software in the driver does not specify the rotation setting, it can be specified in the front panel (Paper > Page Format > Rotate). Page size and rotation Note that, when you rotate a job, the page size is enlarged to avoid clipping, because the trailing and leading margins are not the same size as the side margins.
What is rotated? With roll paper, both the image and the page orientation are rotated. A 90º A 0º A A Notice that the narrow margins are always at the left and right sides, regardless of the orientation. The page size is adjusted to maintain the printing area, preventing clipping. With sheet paper, the image is rotated, but the page orientation specified in your software is retained. (You should always load sheet paper in the orientation you have specified in the software.
Printing a mirror image If you are using clear imaging paper, sometimes called ‘backlit’, you may want to print a mirror image of your print, so that when the paper is lit from behind it is in the correct orientation. This can be done from the front panel, without changing the image in your software.
Setting page size from the front panel • Adjusting the page size from the front panel Details how and why you would adjust the page size from the front panel. • Page size Describes the various methods of controlling the page size. • Page size and clipped images Explains what happens if you choose a larger page size than the current paper loaded in your printer.
Adjusting the page size from the front panel You do not normally need to adjust the page size through the front panel, because the page size you have selected in your HP driver overrides the page size selected in the printer. However, some of the circumstances in which you may want to change the default setting are: • When you want to save paper by printing only the inked area of your print, plus the margins. In this case set Page Format > Size > Inked area.
Page size The Page Size option lets you select the page size of your print. The options are described in the following table. If you need to adjust the page size from the front panel, do so before sending the file from your computer. The printer determines the size of a print at the time it is received from your application. NOTE: Settings will be overridden by your driver or application. Page format Available sizes Inked Area The printed page size is the Inked area plus margins.
Page size and clipped images If you specify in your software a page size that is larger than the paper size loaded in the printer, the printer will still print what it can, but may clip your image.
Image appearance These topics explain how you can control the overall appearance of your prints. • Front panel image options explains how to change the HP-GL/2 color palettes. • Printing images in grayscale describes how to print color images in grayscale. • Print speeds and print quality lists typical printing times by output quality. • Print quality describes the different print modes that are available with your printer.
Front panel image options These topics deal with the ways you can control the overall appearance of your prints from the front panel in terms of: • Pen widths and colors in the internal palettes • Changing the treatment of overlapping lines (merge) Some front-panel selections affect the next file you send from your computer, not pages already in the printer’s queue. If this is the case, it is stated in the relevant topic.
Pen widths and colors in the internal palettes The “pens” discussed throughout these topics are the conceptual pens in a software palette, rather than the printer’s physical printheads. The printer has three pen palettes: • Factory • Palette A • Palette B The factory palette cannot be changed. You can, however, change the line width and color settings for each pen in the remaining two palettes (palette A and palette B). Initially, all three palettes are identical.
To select a palette To select a palette through the front-panel menu, go to the Define Palette selection under HP-GL/2 Settings and choose the palette you want. See Set-up menu. The following table describes the palette choices. Palette Comments Software The printer looks to your software for pen settings and ignores all three internal palettes. Palette A The printer assigns the attributes defined in Palette A to the pens defined in your software as 0 through 15.
Change the palette settings You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. The defaults are Palette, width: Item Available options Defaults Palettes Factory, A, B. Factory Pens 0 through 15. Widths (mm) 0.13, 0.18, 0.25, 0.35, 0.50, 0.65, 0.70, 0.80, 0.90, 1.00, 0.13 mm 1.40, 2.00, 3.00, 5.00, 8.00, 12.00. Note that 0.13 mm is a one-pixel line width at 300 dpi and three-pixels line width at 600 dpi. Colors 0 through 255.
How to define Palette A The following steps explain how to define Palette A. Instructions 1. Select (using the keys) Then press: Set-up menu Enter HP-GL/2 Enter Define palette Enter 4. Palette A Enter 5. Select pen to change (in this example 3). Pen 3 Enter 6. The current width assigned to this pen is displayed, for example Width=0.13mm. Width = 0.13mm Enter 7. Scroll to the width you want. 0.35mm Enter > Back 8. Scroll to Color.
Changing the treatment of overlapping lines (merge) The Merge setting controls the overlapping lines in an image. There are two settings, Off and On. The following illustration shows the effect of each setting. Merge off (Default) A subsequent line hides a previous line where they overlap. Merge on Overlapping lines and area fills are merged. You can set the merge setting from your software in some applications. Settings in your software override the front-panel settings.
Printing images in grayscale There are times when you may want to print a color image in grayscale because it is faster. Examples of this are: • You want a draft where color is not important, for example to check that the image is not going to be clipped. • You want a version for photocopying in black and white. When you choose the Ink menu Color settings > Grayscale option, the printer renders colors as gray scales.
Print speeds and print quality The following table lists some typical printing times (line drawings @ 20-25ºC and 30-60% relative humidity).
Typical printing times (continued) Paper Color/grayscale Quality Heavy Coated Paper Color Best Normal Draft Best Normal Draft Best Normal Draft Best Normal Draft Grayscale Glossy Paper Color Grayscale ANSI-D size ANSI-E size Time (s) Time (s) 490 120 85 435 135 45 630 435 325 630 435 325 980 225 160 870 250 80 1200 830 620 1200 830 620
Print quality You can set the overall print quality from the front panel (Set-Up > Print Quality). In general choose: • Fast for maximum productivity. Ideal for checking prints, when print quality is not very important. You can increase print speed further with the Fast quality settings. • Normal to get a good combination of print quality and productivity. Ideal for line drawings with good print quality and speed. • Best to get high print quality.
Advanced options Your printer provides several advanced optimization and quality enhancement features to allow you to obtain the printed results you require.
Improving line quality and graphics details The Set-up menu Optimize for option allows you to select the correct mode for the type of job you are printing. Two modes are provided: Line drawings/text and Images. Selecting the Line drawings/text option smooths the fine graduations along the angles and curves of the printed image to refine overall print quality.
Best quality settings If you have selected the Best option as the Print quality setting for your print session but require an even higher resolution for your print job, you will need to change the Best quality setting. The Best print quality option provides 600×600 dpi resolution in normal mode and 2400×1200 dpi in maximum detail mode. NOTE: Using the maximum detail mode will improve resolution but will reduce printing speed and increase memory requirements.
Fast quality settings If you have selected the Fast option as the Print quality setting for your print session, you can increase the printing speed further by selecting the increased speed mode. This can be done from the front panel only, because it is not available as an option in the printer driver. Use the following procedure to select increased speed mode: Select (using the keys) Then press: 1. Set-up menu Enter 2. Advanced options Enter 3. Fast Quality Settings Enter 4.
Print management These topics describe the best methods of managing the work that the printer is doing. • Cancelling a page that is printing Shows you how to cancel a page that is currently being printed. • Cancelling the drying time Shows you how release a page from the printer before the drying time has finished.
Cancelling a page that is printing Use the following procedure to cancel a page that is currently being printed. 1. Press the Cancel key on the front panel. Cancel key The printer advances the paper as though the print were finished. A multi-page job or a big file may take longer to stop printing than other files.
Cancelling the drying time CAUTION: Use caution when performing this procedure as an image that has had insufficient time to dry could be damaged. Use the following procedure to cancel the drying time for a job that is waiting for the end of drying time. 1. Press Cancel or Form Feed & Cut on the front panel. Cancel key Form Feed & Cut key The printer will release the paper and it will fall into the paper bin.
Printer configuration These topics explain how to change the configuration of your printer.
Printer information Your printer provides an information display on the front panel that shows the current configuration of the system. You can also print out this information directly on your printer. Select Set-up > Printer information to view the information. The printer information screen shows the following information about your printer: • Model number • Scan axis usage • Serial number • Paper axis usage • Service ID • Service station usage • Firmware rev.
Front panel setup You can configure the following parameters for the front panel: • Menu and message language • Alert buzzer • Screen contrast
Menu and message language The following languages can be used for all menus and messages shown on the front panel of your printer: • English • German • Spanish • Catalan • French • Italian • Japanese • Portuguese • Korean • Simplified Chinese • Traditional Chinese To change the language: 1. Select the Front Panel > Language option from the Set-up menu. 2. Scroll to the language you require and press Enter.
Alert buzzer Your printer is equipped with an alert buzzer that is used to warn you when: • A task has completed. • An error has been detected. • You change a parameter from the front panel. To enable or disable the buzzer: 1. Select the Front Panel > Buzzer option from the Set-up menu. 2. Highlight Buzzer = On or Buzzer = Off (whichever is displayed) and press Enter. 3. Scroll to the option you require, On or Off, and press Enter.
Screen contrast You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location. The contrast can be varied from 0% to 100% in 5% increments. The default setting is 50% and is suitable for most situations. To adjust the screen contrast: 1. Select the Front Panel > Contrast option from the Set-up menu. NOTE: Any value below 20% shows a blank screen and any value over 80% shows a black screen. 2. Scroll to the required value and press Enter.
Altitude setting Your printer contains a vacuum pump which is used to hold the paper onto the platen. The altitude of your location affects the efficiency of this pump, so you need to specify the altitude to ensure that the pump operates correctly. To set the altitude: 1. Select the Altitude option from the Set-up menu. 2. Scroll to the required value (0 – 1000 m, 1000 – 2000 m, or > 2000 m) and press Enter. The following table shows the corresponding altitude values in feet.
Graphics language and networks For system administrators If you are using the printer with a network spooler, consider having your system administrator modify the spooler to insert the PJL language-switching commands automatically at the beginning and end of each file. This allows the printer to switch automatically into the correct graphics language for your current print and returns the printer to the front-panel graphics language setting for subsequent prints.
Setting up the I/O card Network With a network interface (such as the HP Jetdirect Print Server), refer to your network interface documentation for advice on any front-panel configuration. The front-panel menu is I/O Setup > Card Set-up. To change the I/O time-out setting Some software applications do not write a file terminator at the end of a file. In this case, the printer does not know when the file is complete and will wait for more data until the end of the “I/O Time-out” period.
Controlling the cutter With roll paper loaded, when any print job you have sent to the printer completes, the roll is automatically cut and the print job falls into the paper bin. There may be a delay before the roll is cut due to the drying time you have programmed or the printer has automatically selected. In some situations you may not wish to cut the roll after each print job. Use the following procedure to control the cutter.
Upgrading your printer System software “System software” is the name given to the type of software that runs the functions in your printer. System software downloading From time to time there will be system software upgrades available from Hewlett-Packard. System software upgrades increase your printer’s functionality and enhance the features that your printer already possesses. System software can be downloaded from the Internet. For the latest upgrades, go to http//www.hp.com/go/graphic-arts/.
Color settings Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color proofing. To get accurate colors for your proof, select the color emulation mode that matches your offset printing standards from the Ink menu Color settings option. The selections are: Color/monochrome Refer to Printing images in grayscale for further details. • Color—the printer prints in color. • Grayscale—the printer prints the color image in grey shades.
Logs Your printer keeps a printhead log and an error log. These logs are normally used by service engineers. Printhead log The printhead log contains a list of the last five printheads of each color with information about the usage of each printhead. Error log Lists the last errors that the printer has detected with the date the error occurred and a unique error code for the type of error detected.
Other This chapter provides miscellaneous procedures and information that may be required to ensure your printer remains in a fully operational condition at all times.
Care of the printer This section contains information on general maintenance of the printer. • Cleaning the printer Instructions for cleaning the exterior of your printer. • Storing and moving your printer Instructions on how to move and store your printer.
Cleaning the printer WARNING: To avoid an electric shock, make sure that the printer is switched OFF and disconnected from the mains supply before you clean it. Do not let water get inside the printer. CAUTION: Do not use abrasive cleaners on the printer. NOTE: Any maintenance or repairs beyond those described in this chapter should be done by a qualified service technician.
Storing and moving your printer If you need to move your printer or store it for an extended period of time, you need to prepare it properly to avoid possible damage to it. To prepare the printer, follow the instructions given below: CAUTION: It is important that you do not remove the ink cartridges and printheads before moving or storing the printer. 1. Switch the power off at the on/off power switch on the front of the printer. 2.
Installing expansion cards The following options are available for your printer: • Network card installation
Network card installation HP Jetdirect network card installation 1. Before installing a card, switch off the printer and unplug it from the mains electricity supply. 2. Carefully remove the plastic cover from the left-hand rear of the printer by unclipping it. This cover gives access to the two slots for an Accessory card and a LAN card. • Press in the thumb-tab on the side furthest from the edge that has the cable-hole.
HP Jetdirect network card installation 3. Remove the cover completely. Inside the compartment there are two slots for a LAN card or an Accessory card. If you use an HP-GL/2 card, the LAN card should be in the right-hand slot (nearer the back of the printer), the accessory card on the left. 4. To insert a LAN card (or an Accessory card), remove the metal cover from the appropriate slot by unscrewing its two screws. 5.
HP Jetdirect network card installation 6. Insert the LAN cable into the LAN card. It is simply pushed into place and clicks when locked. 7. Carefully replace the plastic cover by clipping it back into place. • Put the two hinge clips on the side that has the edge cable-hole into their slots. • Swivel the cover in the direction opposite to the embossed arrow and clip the other two tabs on the opposite side into their slots.
Specifications • Functional specifications • Memory specifications • Printer power specifications • Ecological specifications • Environmental specifications • Acoustic specifications • Connection specifications
Functional specifications HP Designjet 510 and 510ps functional specifications Functional specifications Four colors: cyan, magenta, yellow and black. Printheads: 600 dpi, HP ink supplies 36 kHz (cyan, magenta, yellow). 36 kHz (black). Cyan Magenta Ink cartridges: Yellow Black Paper sizes Length (paper axis) Minimum Minimum Maximum 625 mm 25 in Roll – A0+/ E+ size printer 1071.8 mm 42.
HP Designjet 510 and 510ps functional specifications Functional specifications HP supported paper typesa HP Bright White Inkjet Paper (Bond) HP Vellum HP Natural Tracing Paper HP Coated Paper HP Heavyweight Coated Paper HP Matte Film HP High-Gloss Photo Paper HP Semi-Gloss Photo Paper HP Paper-Based Semi-Gloss HP Clear Film HP Translucent Bond HP Studio Canvas HP Satin Poster Paper HP Banners with Tyvek® HP Colorfast Adhesive Vinyl Previous … More …
HP Designjet 510 and 510ps functional specifications Functional specifications Resolution Print mode Line drawing/text Image Render 300×300dpi 150×150 dpi Halftone 600×300 dpi 600×300 dpi Render 600×600 dpi 300×300 dpi Halftone 600×600 dpi 600×300 dpi Render 600×600 dpi 600×600 dpi Halftone 600×600 dpi 600×600 dpi Best Render (maximum detail) Halftone 600×600 dpi 1200×1200 dpi 1200×600 dpi 2400×1200 dpib Fast Normal Best (default) Previous … More …
HP Designjet 510 and 510ps functional specifications Functional specifications Margins Roll and sheet (normal) Side margins 5 mm Leading edge margin 17 mm Trailing edge margin 17 mm Roll (small) All margins 5 mm Graphics languages supported HP-GL/2 HP-RTL CALRASTER Accuracy 0.2% of the specified vector length at 23º (73ºF), 50-60% relative humidity, on HP special polyester film. Previous … a. From time to time, new paper types may become available.
Physical specifications Physical specifications Type Weight Width Depth Height D/A1 size printer 38.
Memory specifications Memory specifications Internal RAM 160 MB Can be upgraded to: 416 MB
Printer power specifications Printer power specifications Source 100–240 V AC ±10% auto-ranging Frequency 50/60 Hz Current 3 A maximum Consumption 150 W maximum
Ecological specifications Ecological specifications Energy efficiency To determine the ENERGY STAR® qualification status of this product, see http://www.hp.com/go/energystar/. ENERGY STAR and the ENERGY STAR trademark are registered U.S. trademarks. Manufacturing process Free from ozone-depleting chemicals (Montreal Protocol). Plastics Free from brominated flame retardants (PBB and PBDE). All housing parts made of the same material: ABS. Parts marked according to ISO 11469 standard.
Environmental specifications Environmental specifications Operating ranges Printing: 15°C to 35°C (59° F to 95° F) RH 20% to 70%. Optimal print quality for HP glossy paper: 15°C to 30°C (59° F to 86° F) RH 20% to 80%. Optimal print quality for other 15°C to 35°C (59° F to 95° F) RH 20% to HP papers: 70%.
Acoustic specifications Acoustic specifications Operating sound pressure 54 dB (from a one-meter bystander position) Idle sound pressure < 30 dB (A) (from a one-meter bystander position) Operating sound power 6.5 Bels (A) Idle sound power < 4.
Connection specifications • Cable specification • Recommended cables
Cable specification The connector on the printer is a 36-pin female connector.
Recommended cables The following cable is recommended for optimum performance and electromagnetic compatibility: Recommended cable Interface type (computer) HP part number Cable length Connector type at computer end of cable IEEE compatible/Centronics Interface (All) C2951A 3.0 m 25-pin male USB C2392A 5.
Ordering accessories You can order supplies and accessories in any of the following ways: • Call your local authorized HP dealer. • Contact your local HP Sales and Support office. • Refer to the Hewlett-Packard Support / Services booklet that was supplied with your printer.
Hardware Item Memory module HP part number 256 MB CH654A The memory expansion module is: SODIMM PC2700 333 MHz 256 MB DDR CL = 2.5 Jetdirect EIO network cards HP Jetdirect 620n Fast Etherneta USB print servers Spindle Stand 610 mm - 24 inch J7934A HP Jetdirect 630n IPv6 Gigabit Ethernet J7997G HP Jetdirect IPv6/IPsec Gigabit Ethernet J7961A HP Jetdirect ew2400 802.
Consumable items Item Color Ink cartridges Black 82 69 ml Cyan Magenta HP part number CH565A C4911A 82 69 ml C4912A Yellow C4913A Cyan CH566A Magenta Printheads HP supply no.
Glossary Term Meaning ANSI paper An American standard paper size; e.g. D, E. Architectural paper The Architectural paper sizing system. application The software you use to create your drawings. Centronics A standard for the parallel interface between computer and device. clipping Losing part of a drawing at the edges.
Term Meaning graphics language A programming language telling a print device how to output graphic data. grayscale Shades of gray to represent colors. high-gloss photo A glossy, opaque photographic paper. HP-GL/2 One of Hewlett-Packard’s standard graphics languages for plotters and printers. Produces vector data. I/O Input/ output The transmission of data between a computer and a device.
Term Meaning nesting Placing two or more pages side-by-side on roll paper to avoid waste. nozzles Located underneath the printhead. The nozzles direct the ink onto the page. palette A set of logical pens defined by color and width. PJL Printer Job Language. A programming language that controls jobs going to a printer. parallel interface A type of interface between computer and device. Generally faster than a serial interface.
Term rendering intent Meaning Rendering intent is a concept defined by ICC Spec ICC.1:1998-09, “File Format for Color Profiles”. From the specification: “Rendering intent specifies the style of reproduction to be used during the evaluation of this profile in a sequence of profiles. It applies specifically to that profile in the sequence and not to the entire sequence. Typically, the user or application will set the rendering intent dynamically at runtime or embedding time.” RGB Red, green and blue.
Index A acoustic specifications ☞ action keys ☞ adjusting page size ☞ non-PostScript files ☞ adjusting the page size in the front panel ☞ advanced calibration ☞ aligning printhead ☞ ANSI paper ☞ Architectural paper ☞ B Back key ☞ banding ☞ Best ☞ blurred lines ☞ bright white inkjet paper ☞ C cable specifications ☞ cables interface ☞ parallel ☞ calibration ☞ Cancel key ☞ cancel print ☞ cancelling drying time ☞ cancelling the drying time ☞ canvas ☞ choosing paper ☞ clear film ☞ clearing paper jam ☞ clipp
E ecological specifications ☞ Enter key ☞ environmental specifications ☞ F Fast ☞ finding the source of a problem ☞ Form Feed & Cut key ☞ front panel action keys ☞ display screen ☞ introduction ☞ menu structure ☞ navigation keys ☞ page size setting ☞ functional specifications ☞ G graphics language and networks ☞ H handling paper ☞ heavy coated paper ☞ high-gloss photo ☞ HP ink supplies ☞ HP No 11 ☞ HP No 82 ☞ ink cartridges ☞ printheads ☞ I I/O time-out setting changing ☞ identifying components ☞ i
cartridge replacement ☞ statistics ☞ drying time ☞ automatic ☞ manual ☞ none ☞ printhead alignment ☞ replacement ☞ statistics ☞ inked area ☞ installing roll paper ☞ interface cables ☞ interfaces Fast Ethernet 10/100 base TX ☞ parallel ☞ USB ☞ internal palettes ☞ ISO paper ☞ J Job Management menu ☞ K keys action ☞ Cancel ☞ Form Feed & Cut ☞ navigation ☞ Back ☞ Down ☞ L Enter ☞ Menu ☞ Up ☞ loading roll paper ☞ sheet paper ☞ loading roll paper problems ☞ loading sheet paper problems ☞ long-axis image is
navigation keys ☞ network interface changing settings ☞ networks and graphics language ☞ non-PostScript files adjusting page size ☞ Normal ☞ viewing current settings ☞ paper ☞ choice ☞ cutter ☞ handling ☞ important points ☞ paper types additional information ☞ O bright white inkjet paper ☞ obtaining roll paper information ☞ ☞ canvas obtaining sheet paper information ☞ ☞ clear film one image overlays another on same sheet ☞ ☞ coated paper other sources of information for incorrect printed image ☞ ☞ combinat
which edge first ☞ which side up ☞ Paper menu ☞ paper problems blurred lines ☞ clearing jam ☞ general rules ☞ ink bleeds ☞ loading roll paper ☞ sheetl paper ☞ marks or scratches ☞ output ☞ warped lines ☞ paper sizes specifications ☞ parallel interface ☞ parallel interface specifications ☞ pen widths changing ☞ pens ☞ physical specifications ☞ plain paper ☞ Pocket Guide ☞ poster paper ☞ PostScript upgrade ☞ power specifications ☞ print appearance controlling ☞ print cancel ☞ print distorted or unintelligible
R ink supply after replacement of printhead ☞ inserting the ink cartridge ☞ inserting the printhead ☞ print quality ☞ solutions ☞ solving ☞ stepped lines ☞ troubleshooting ☞ removing roll paper from printer ☞ from spindle ☞ replacing cutter ☞ ink cartridge ☞ printhead ☞ resolution specifications ☞ resolution.
typical printing times ☞ U Universal Serial Bus ☞ unloading roll paper ☞ sheet paper ☞ Up key ☞ upgrading system software ☞ USB ☞ user interface ☞ User’s Reference Guide ☞ V vellum ☞ W warped lines ☞ Web page ☞