HP DesignJets 500, 510 and 800 Series Large-Format Printers Service Manual
For HP Internal Use Only Warranty WARNING The information contained in this The procedures described in this manual are to be performed by document is subject to change HP-qualified service personnel without notice. This document contains only. Hewlett-Packard makes no proprietary information that is protected by copyright. All rights warranty of any kind with Electrical Shock Hazard regard to this material, are reserved.
1 HP DesignJets 500, 510 and 800 Series Large-Format Printers Service Manual
Using this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: HP DesignJet 500 Printer - 24” Model (P/N C7769B) HP DesignJet 500 Printer - 42” Model (P/N C7770B) HP DesignJet 500PS Printer - 24” Model (P/N C7769C) HP DesignJet 500PS Printer - 42” Model (P/N C7770C) HP DesignJet 500Plus – 24” Model (P/N C7769F) HP DesignJet 500Plus – 42” Model (P/N C7770F) HP DesignJet 500Mono – 24” Model (P/N C7769E) HP DesignJet 500Mono – 42” Model (P/N C7770E)
located in Chapter 7. Conventions A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.
Table of Contents Table of Contents 1 Troubleshooting 1-1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Solving Print Quality Problems 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 U
Table of Contents Obtaining Printhead Information 3-10 Ink Cartridge Status Messages 3-12 Ink Cartridge Status While Replacing 3-12 Printhead Status Messages 3-13 Printhead History Utility 3-14 Accessing the Printhead History Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error Codes 3-22 Summary of Solving In
Table of Contents Print Quality 6-1 Print Quality 6-2 Print Quality Troubleshooting Checklist 6-2 How to Use the Troubleshooting Procedure 6-4 What is the Troubleshooting Procedure? 6-4 Considerations for Using the Troubleshooting Procedure.
Table of Contents Removal and Installation 8-1 Introduction 8-2 Safety Precautions 8-2 Electrostatic Discharge (ESD) Precautions 8-3 Required Tools 8-3 Screw Types 8-4 Left Hand Cover 8-5 Right Hand Cover 8-7 Front Panel 8-9 Window and Top Cover 8-10 Media Deflectors 8-11 Left End Roll-Feed 8-13 Right End Roll-Feed 8-15 Back Platen 8-17 Media Sensor 8-19 Formatter 8-20 LAN Card 8-21 Spittoon 8-23 Electronics Module 8-24 Power Supply 8-27 Scan-Axis Motor Assembly 8-29 Cutter Assembly 8-32 Left Encoder Holde
Table of Contents Pinch-Arm Sensor 8-71 Fork Idler, Tensioner and Idler Pulley 8-74 Encoder Strip 8-76 Carriage Assembly (Including Belt) 8-78 Paper-Axis Motor 8-84 Drive Roller 8-86 Gear Assemblies 8-92 Preventive Maintenance 9-1 Moisture on the Printer 9-2 Noisy Carriage Bushing 9-2 Belt Swelling 9-2 Cleaning the Printer 9-2 General Cleaning 9-2 Cleaning the Drive Roller/Print Platen 9-3 Scheduled Maintenance 9-3 Level of Printer Usage 9-3 Scan-Axis Maintenance 9-4 Functional Overview 10-1 Introduction
Troubleshooting 1 1 Introduction 1-2 Troubleshooting System Error Codes 1-3 Performing a Service Test on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Solving Print Quality Problems 1-4 The Printer does not Power ON 1-4 Cover Sensors are not Working 1-4 The Line Sensor has Problems Detecting Media 1-4 Troubleshooting Paper-Axis Shutdowns 1-5 Problems with the Vacuum Fan 1-6 Vacuum suction much lower at high altitudes 1-6 HP-GL/2 color differences in different HP DesignJet Printe
Troubleshooting Guide to Troubleshooting the Printer Introduction This chapter will guide you through the relevant steps to take when troubleshooting the printer.
Troubleshooting NOTE The layout shown below will be used to refer to both types of front panels Troubleshooting System Error Codes Chapter 2 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.
Troubleshooting Solving Print Quality Problems The Printer contains an internal Troubleshooting procedure which helps you to diagnose and resolve the possible source of any Image Quality or Line Quality defects. If Print Quality is poor before the minimum life expectancy of the Printhead has been reached, the Troubleshooting procedure should be performed which will determine whether the Printhead needs replacing or not after performing various levels of recovery actions.
Troubleshooting Troubleshooting Paper-Axis Shutdowns A Paper-Axis shutdown can happen when the Printer detects that the Drive Roller is not moving but at the same time power is being supplied to the Paper-Axis Motor (which should be turning the Drive Roller). The reasons for the Paper-Axis shutdown, and their solutions, are explained as follows: 1 The Paper-Axis Motor does not respond to the electrical simulation.
Troubleshooting Problems with the Vacuum Fan If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan. To verify if there really is a problem with the Vacuum Fan, try the following: 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the blue lines on the Center Platen.
Troubleshooting HP-GL/2 color differences in different HP DesignJet Printers Color differences between one image printed on the HP DesignJet 500/510/800 Series and the rest of the DesignJet platforms are due to the different chemistry of the 500/510/800 series inks compared with the rest of the inks for other printers. This color variability among different HP DesignJet Series Printers has always been present.
Troubleshooting The Priming Procedure Fails When the customer first receives the Printer, it is supplied with a set of four Start-up Printheads pre-installed in the Printhead Carriage. These Start-up Printheads are used for the priming of the tubes in the Ink Delivery System. When the Printer is powered ON for the first time, the Printer will automatically perform the priming process. Without the priming process, the customer will NOT be able to use the Printer.
Troubleshooting message on the Front Panel: Unable to prepare ink system. Open window to check SETUP printheads Open the Window and you will see the following message on the Front Panel: Menu 1. Lift printhead cover 2. Check if there is ink inside printhead windows 3. Press ENTER to continue Back Enter Check for ink Open the Carriage Cover and check if there is ink inside the Start-up Printheads.
Troubleshooting NOTE If you need to reseat the Start-up Printheads, make sure you reinsert them in the same color slot in the Carriage. The Printer will request you to reseat the Start-up Printheads (or in the case of missing Start-up Printheads you should install them or order new ones) and then retry the priming process (if the priming process fails 3 times because of the same problem, it will display a System Error).
Troubleshooting Using the Power Switch LED to Troubleshoot In certain circumstances the LED located in the power switch (located on the left hand side of the Printer) can help to troubleshoot the Printer. The LED can be OFF, ON or flashing and using different combinations can indicate different problems. NOTE You should only use the LED to troubleshoot when the Printer does not Power up completely.
Troubleshooting the Interconnect Cable. Try the following: 1 Check that the Interconnect Cable is connected correctly to the Electronics Module and to the Interconnect PCA. 2 If the Interconnect cable is connected correctly and the LED continues to flash twice then replace the Interconnect Cable ⇒ Page 8-59. LED Flashes 3 times every few seconds - The Printer cannot detect the Front Panel. Try the following: 1 Check that the Front Panel is connected correctly to the Interconnect PCA.
Troubleshooting Using the Boot-Up Sequence to Troubleshoot When you Power On the Printer, the Printer performs the Boot-Up sequence which initializes the major components of the Printer. If for some reason the Boot-Up sequence fails because a component has failed to initialize, the following explanations will help you to locate the failing component: During the first phase of the Boot-up sequence (all the squares turn grey) the Printer is initializing the Operating System.
Troubleshooting Initializing various components of the Main PCA. Initializing a portion of the Firmware. Initializing the I/O. Initializing the User Interface (Front Panel menus). Initializing a portion of the Firmware. Initializing the Formatter. Initializing the communication between Main PCA and Formatter. End of initialization sequence.
Troubleshooting Using the Formatter/Accessory Card LEDs to Troubleshoot In certain circumstances the LEDs located in the Formatter or HPGL/2 Accessory Card can help to highlight certain failures. There are 3 LEDs, Red, Yellow and Green and using different combinations can indicate different problems. LED’s on the HP-GL/2 Accessory Card The LED’s on the Formatter can be seen without having to remove the Left Hand Cover.
Troubleshooting Formatter/Accessory Card. If the green LED is NOT lit and the LED in the Power Switch is ON, then it could mean that the Formatter/Accessory Card is badly connected or that the Printer if switched OFF. If after reseating the Formatter/Accessory Card, the problem persists, try the following: 1 Switch the Printer OFF and remove the Formatter/Accessory Card BUT leaving the LAN Card installed (if available). Switch the Printer ON.
Troubleshooting How to Detect Problems Related to the Encoder Disk Encoder Disk The following information will help you detect any problems related to the Encoder Disk: Horizontal and periodic white lines, all of them with the same width depending on the failure mode. This is a clear indication that the Encoder Disk is damaged. System Error 56:10 - This means that you have to replace the Drive Roller Encoder Sensor ⇒ Page 8-38. But, if the problem persists, replace the Encoder Disk Assembly.
System Error Codes 12 2 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes - Explanation 2-2 Accessing the Error Log Utility 2-5 01:10 2-7 01:11 2-7 01:12 2-7 01:13 2-8 02:10 2-8 02:13 2-8 03:10 2-9 04:11 2-9 05:10 Warning (Only applicable to HP DesignJet 800 Series) 2-9 05:11 2-10 08:11 2-10 11:11 2-10 11:13 2-10 12:11 2-11 21:10 2-11 21:11 2-11 22:10 2-11 41:10 2-12 41:13 2-12 42:10 2-12 43:10 2-12 43:11 2-12 56:10 2-13 56:13 2-13 61:04 2-13 61:05 2-14 64:04 2-14 71:04
System Error Codes Introduction System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.
System Error Codes Code Component/System 17 21 22 23 24 25 31 32 33 34 41 42 43 51 52 53 54 55 56 57 58 59 61 62 63 64 65 71 72 73 79 81 82 83 84 Interconnect Cable Service Station Ink Supply Station Pressure System (APS) Ink Delivery System Spittoon Cutter Take-up Reel Sheet Feeder Dryer/Blower Paper-Axis Motor Scan-Axis Motor Vacuum Fan Window Sensor Drop Detector Media Sensor Pinch-Arm Sensor Line Sensor Drive Roller Encoder Sensor Ink Leak Detector Color Sensor Media Type Sensor Language Interpreting
System Error Codes Code Component/System 85 86 87 91 92 93 Media-Axis Encoder Reading Carriage Movement Scan-Axis Encoder Reading Printhead Firing Servicing Ink Pumping The following table explains the last 2 digits of the System Error Code: Code 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 2-4 Recovery Action Response Replace Reseat/Reconnect/Clean/Adjust (manually) Calibrate/Adjust (using Automatic Process) Possible for customer to Power OFF perform Upgrade System Firmware action Up
System Error Codes Error Log Utility The Error Log utility contains a record of the last 10 system error codes the Printer has experienced. The purpose of this information is to: Determine whether the Printer is experiencing repetitive failures. Determine whether the previous problems are causing the current failure in the printer. Determine whether there are additional symptoms to the current system error code. The information that is stored for each error code is: The reported System error code.
System Error Codes 3 Press the ↑ or ↓ key until the front panel highlights Errors. Press the Enter key. Log Menu Back Printheads Errors Enter 4 Press the ↑ or ↓ key until the front panel highlights the error code that you want to see information on. Press the Enter key. Error log Select for more info: 1 Error 21:10 2 Error 01:11 3 Error 21:11 4 Error 43:10 Menu Back Enter 5 The front panel displays information on the selected item. Error log Error code: 21:10 linefeed.
System Error Codes System Error: 01:10 Problem Description: Electronics Module failure. The possible cause could be: 1. The Electronics Module is of the wrong type (a 16 MB Electronics Module will not work in a 24" Model). 2. Reading, writing or initializing the EEROM failed. 3. One of the ASIC’s was not found within the Serial Bus that connects the Electronics Module to the Carriage Assembly. 4.
System Error Codes System Error: 01:13 Problem Description: Electronics Module failure. The possible cause could be: 1. One of the ASIC’s in the Electronics Module is reporting that it is too hot. 2. The interruptions from the Scan-Axis servo or from the PaperAxis servo are not coming as regularly as they are expected or are coming too late. Corrective Action: Try the following: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.
System Error Codes System Error: 03:10 Problem Description: Power Supply failure. Corrective Action: Replace the Power Supply Unit ⇒ Page 8-27. System Error: 04:11 Problem Description: LAN Card not detected. Corrective Action: Power OFF the Printer and reconnect the LAN Card. System Error: 05:09 Error (Only applicable to HP DesignJet 500 and 510 Series) Problem Description: Formatter installed instead of HP-GL/2 Accessory Card.
System Error Codes System Error: 05:10 Error (Only applicable to HP DesignJet 500 and 510 Series) Problem Description: HP-GL/2 Accessory Card failure. Corrective Action: Power OFF the Printer and replace the HP-GL/2 Accessory Card ⇒ Page 8-20. System Error: 05:11 Problem Description: Formatter not detected. Corrective Action: Power OFF the Printer and reconnect the Formatter. System Error: 08:11 Problem Description: Front Panel cannot be detected.
System Error Codes System Error: 12:11 Problem Description: A short detected in the Carriage Assembly. Corrective Action: Try the following: Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly. Replace ALL the Printheads. Replace the Carriage Assembly ⇒ Page 8-78. System Error: 21:10 Problem Description: Service Station failure. The possible cause could be: 1.
System Error Codes System Error: 41:10 Problem Description: Paper-Axis Motor failure. Corrective Action: Replace the Paper-Axis Motor ⇒ Page 8-84. System Error: 41:13 Problem Description: Error in the Paper-Axis Motor Encoder quadrature. Corrective Action: Try the following: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Paper-Axis Motor ⇒ Page 8-84.
System Error Codes System Error: 56:10 Problem Description: Drive Roller Encoder Sensor error. Corrective Action: Try the following: Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. If the problem persists, replace the Encoder Disk Assembly. System Error: 56:13 Problem Description: Error in the Drive Roller Encoder Sensor quadrature. Corrective Action: Try the following: Switch the Printer Off and wait a few minutes.
System Error Codes System Error: 61:05 Problem Description: Error Processing Job. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 and 510 Series with an HPGL/2 card installed, when processing either a PostScript or HP-GL/2 file. Corrective Action: Try the following: Switch the Printer Off and wait a few minutes. Switch the Printer On again and resend the file that you were trying to print.
System Error Codes System Error: 71:04 Problem Description: Problem allocating Memory. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 and 510 Series with an HP-GL/2 card installed. Corrective Action: Try the following: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.
System Error Codes System Error: 72:04 Problem Description: Problem in the Scan-Axis (Firmware Error). Corrective Action: Try the following: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.
System Error Codes System Error: 79:04 Problem Description: Firmware Error. Corrective Action: Try the following: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.
System Error Codes System Error: 85:10 Problem Description: Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk. Corrective Action: Try the following: Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. If the Error Code continues, replace the Drive Roller ⇒ Page 8- 86. System Error: 86:01 Problem Description: Carriage-Axis shutdown.
System Error Codes System Error: 86:13 Problem Description: Carriage-Axis shutdown (Firmware Error). Corrective Action: Try the following: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.
Ink Supplies Troubleshooting 3 3 What are the Ink Supplies? 3-2 Ink Cartridges 3-2 Printheads 3-3 Identifying the Components 3-3 General Information About the Ink Supplies 3-4 Some General Precautions When Handling the Ink Supplies 3-5 When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 Obtaining Printhead Information 3-10 Ink Cartridge Status Messages 3-13 Ink Cartridge Status While Replacing 3-13 Printhead Status Messages 3
Ink Supplies Troubleshooting What are the Ink Supplies? For each of the four ink colors used in the Printer, there are two separate components: the Printhead and the Ink Cartridge. Both components are coded with an HP selection number to identify the correct replacement supplies. Printhead Ink Cartridge 69cc Ink Cartridges The Ink Cartridges for the HP DesignJet 500, 510 and 800 Series Printers require no maintenance or cleaning.
Ink Supplies Troubleshooting Printheads The Printheads are extremely durable and do not need to be replaced every time an Ink Cartridge is replaced. They are independent of the Ink Cartridges and will continue giving excellent image quality results even if the Ink Cartridges are low on ink. In order to know when to replace a Printhead, see page Page 3-7, When Should You Replace the Printheads? The Printheads are number coded HP No.11 for ALL colors.
Ink Supplies Troubleshooting General Information About the Ink Supplies For optimum results from the printer and modular ink delivery system always follow these guidelines when handling the ink supplies: Always install the Ink Cartridges and Printheads before the expiration date, which is on the packaging. Install Ink Cartridges and Printheads in their color-coded slots. Follow the instructions on the front panel of the Printer during installation.
Ink Supplies Troubleshooting Some General Precautions When Handling the Ink Supplies CAUTION Do not touch, wipe or attempt to clean the Printhead nozzles. This can damage the Printhead. Do not touch the Electrical Contacts Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead. C6074297a Handle the Ink Supplies with care. In particular the Printhead, which is a high precision device, must be handled very carefully. Do not touch the Printhead nozzles.
Ink Supplies Troubleshooting When Should You Replace the Ink Cartridges? When to change the Ink Cartridges is mostly determined by you with guidance from the front panel. In conjunction with the messages displayed in the front panel and the message explanations in this chapter, you will be able to choose for yourself when is the right time to change the Ink Cartridges. The printer will also display the ink level and will tell you when the Ink Cartridge is almost empty.
Ink Supplies Troubleshooting When Should You Replace the Printheads? In a normal situation, the Printhead should ONLY ever be replaced when advised by the Printer. If Print Quality is poor, the first step should ALWAYS be to perform the Troubleshooting procedure (Refer to Page 6-4) which will determine whether the Printhead needs replacing or not after performing various levels of recovery actions.
Ink Supplies Troubleshooting 3 Reinsert the Cyan Printhead only and close the Carriage cover and the Window. 4 Check the front panel - if the status of the Cyan Printhead is X or ? then the conclusion is that the Cyan Printhead is faulty and must be replaced. If the status of the Cyan Printhead is OK the conclusion is that the Cyan Printhead is working correctly. Repeat the process from step 1 for the other Printheads to identify which one is failing. Printhead Warning message.
Ink Supplies Troubleshooting Obtaining Ink Cartridge Information 1 To get information on the Ink Cartridges press the ↑ or ↓ key until the front panel displays the Ink Menu. Press the Enter key. Ink menu Ink cartridges Menu Back Enter 2 Press the ↑ or ↓ key until the front panel highlights Information. Press the Enter key. Ink Menu Information Color calibration Troubleshooting Align printheads Replace printheads Menu Back Enter 3 Press the ↑ or ↓ key until the front panel highlights Ink cartridges.
Ink Supplies Troubleshooting 5 The front panel displays information on the selected Ink Cartridge. Black cartridge info Model: HP Black No. 10 (500 and 800 series) HP Black No. 82 (510 Series) Status: inserted Expiration date: 15-Aug-2002 Serial number: 06-02-1232651 Ink level: 63cc (91%) Menu Back Enter The information displayed is: The model of the Ink Cartridge (No.10 for Black (500 and 800 Series), No.82 for Black (510 Series), and No.82 for the Colors is recommended). Status of the Ink Cartridge.
Ink Supplies Troubleshooting 3 Press the ↑ or ↓ key until the front panel highlights Printheads. Press the Enter key. Information Menu Back Ink cartridges Printheads Enter 4 Press the ↑ or ↓ key until the front panel highlights the color that you want to see information on. Press the Enter key. Select printhead Cyan printhead Magenta printhead Yellow printhead Black printhead Menu Back Enter 5 The front panel displays information on the selected Printhead. Black P/H info Model: HP Black No.
Ink Supplies Troubleshooting Also the % indicates the percentage over the expected life of the Printhead BUT a Printhead may last more than 100%. Whether the Printhead Alignment has been performed since the last Printhead replacement. Whether Color Calibration has been performed since the last Printhead replacement. Whether a Paper Jam was ever detected while this particular Printhead was installed.
Ink Supplies Troubleshooting Ink Cartridge Status Messages Status Bars The front panel displays four vertical bars. These bars represent how much ink is remaining in the Ink Cartridges: as ink is used up the bars get shorter in length. To see how much ink you have remaining, see page Page 3-9, Obtaining Ink Cartridge Information.
Ink Supplies Troubleshooting Printhead Status Messages There are two circumstances under which you may need to replace a Printhead: The Printer has detected that the Printhead is faulty or is of the wrong model type. During the Printhead Alignment or Troubleshooting procedure the Printhead could not be recovered and the customer thinks that the Print Quality is not good enough. Also, you should remove the Printheads if the Printer needs to be transported to another location.
Ink Supplies Troubleshooting Printhead History Utility The Printhead History utility contains information on the last 5 set of Printheads installed in the Printer. The purpose of this information is to: Determine whether the Printer is causing repetitive problems to the Printheads ⇒ Refer to Page 3-17. Determine whether the Customer is replacing the Printheads too early without trying to perform any recovery actions ⇒ Refer to Page 3-19.
Ink Supplies Troubleshooting 3 Press the ↑ or ↓ key until the front panel highlights Printheads. Press the Enter key. Log Menu Back Printheads Errors Enter 4 Press the ↑ or ↓ key until the front panel highlights the color that you want to see information on. Press the Enter key. Printhead history Select color: Black Yellow Magenta Cyan Menu Back Enter 5 The front panel displays the history of the last 5 Printheads of the selected color (use the arrow keys to scroll through the complete list).
Ink Supplies Troubleshooting minimum life expectancy of the Printhead was reached and without any error being reported. Removed - Unknown: The status of the replaced Printhead was unknown. Removed - Err xxxx: The printhead was replaced after being marked with an error code. For Printhead Error Codes, refer to Page 3-23. 6 The front panel displays information on the selected item.
Ink Supplies Troubleshooting Now, if a Printhead is removed (even after Level 3 recovery has been performed) and the minimum life expectancy has not been reached, the Printhead will be marked "Removed - too early".
Ink Supplies Troubleshooting used is below 100%) and the maximum recovery action was also performed (P/H cleaning code is 3). Therefore the conclusion is that the Printer is causing the Printheads to fail. In this situation, to resolve the problem, try the following: 1 Check the amount of ink used by the Printhead (Page 3-10, Obtaining Printhead Information). If the amount of ink used by the Printhead is less than 1 Ink Cartridge (69 cc), then replace the Ink Cartridge for that color.
Ink Supplies Troubleshooting following example, Printheads 2, 3 and 4 were removed too early: Black P/H history Select for more info: 1 Installed - OK 2 Removed - too early 3 Removed - too early 4 Removed - too early 5 Removed - Err 0025 These 3 Printheads were removed from the Printer before the minimum life expectancy was reached. 2 In order to check if the maximum recovery process (Troubleshooting procedure) was performed on each Printhead, select the Printhead and press the Enter key.
Ink Supplies Troubleshooting Troubleshooting Repetitive Ink Cartridge Messages When you see the messages shown below, the normal procedure is to replace the Ink Cartridge that has failed, ran out of ink or has expired. But in certain circumstances, even after replacing the Ink Cartridge, the above messages continue to appear. This could mean that one of the components of the Printer is failing and requires cleaning or replacing.
Ink Supplies Troubleshooting Expiration message. NOTE In order to determine the correct date, the Printer reads the information sent with a print file which includes the current date. The printer will then compare this date to the expiration date on the Ink Cartridge. 1 Replace the Ink Cartridge that has reached the expiration date. 2 Check the expiration date of the Ink Cartridge, see page Page 3-9, Obtaining Ink Cartridge Information.
Ink Supplies Troubleshooting Printhead Error Codes Printhead Error Codes consist of 4 digits which explain whether a Printhead is In or Out of Warranty and what problem has caused the Printhead to fail.
Ink Supplies Troubleshooting Summary of Solving Ink Supplies Problems Most of the problems that you could encounter when working with the Ink Supplies are solved with guidance from the front panel. Problems reseating the Printhead If you have inserted the printhead into the Carriage Assembly and the Printer rejects it (displays a faulty or missing icon), try the following steps. NOTE Check that during the priming process, the Setup Printheads are installed in the Carriage.
Service Tests and Utilities 4 4 Introduction 4-2 Diagnostics - Self Test 4-2 Service Tests (Diagnostics) 4-3 Entering the Service Tests Menu 4-4 Ink Supply Station 4-6 Carriage Movement 4-8 Paper Advance Test 4-11 Service Utilities 4-14 Entering the Service Utilities Menu 4-15 EEROM Setup 4-17 Turn Drive Roller 4-22 Unlock Carriage 4-23 Prime Tubes 4-24 Change Cutter 4-25 Change Ink Tubes 4-26 Printer Information 4-27 HP DesignJets 500, 510 and 800 Series Printers Service Manual 4-1
Service Tests and Utilities Introduction This chapter explains how to use the built-in Service Tests and Service Utilities and what to do if any of the Service Tests fail. If possible, always perform a Service Test on the component that you are about to replace, just to make sure that is the component that has failed. If the test on that component passes, there is no need to replace it.
Service Tests and Utilities Service Tests (Diagnostics) The following is a list of all internal Service Tests available in the Printer. Instructions for entering the Service Tests menu are given on Page 4-4. 1 Ink Supply Station ⇒ Page 4-6 The purpose of this test is to verify the operation of the Ink Supply Station.
Service Tests and Utilities Entering the Service Tests Menu NOTE In order to enter the Service Utility Menu, please refer to the instructions on Page 4-15. 1 Press the ↑ or ↓ key until the front panel displays the Setup Menu and then press Enter. Set-up menu Menu Back Press ENTER for Set-up menu Enter 2 Once inside the Setup Menu, Press the following key combination to access the special Service Menu. T -S I ON IR PA E ER Set-up menu Printer information I/O set-up Front panel Altitude = 0-1000 m.
Service Tests and Utilities 4 Press the Enter key to begin a specific test when the required Service Test is highlighted.
Service Tests and Utilities E ON PH RT PO P SU Ink Supply Station The purpose of this test is to verify the operation of the Ink Supply Station. A failure of the out-of-ink sensors or the springs in the Ink Supply Station will eventually damage the Printheads because the Printer will try to pump ink from an empty Ink Cartridge stall, which will cause the Printhead to dry-fire. NOTE This Service Test can be performed by the End User with the guidance of a HP Support person via the phone.
Service Tests and Utilities 3 Once all the Ink Cartridges are removed the Printer will check the Ink Supply Station. During this short period, the following message will be displayed: ISS Test Please wait. Checking 4 If the Printer detects all the out-of-ink signals, the Ink Supply Station has passed the test and the following message will appear on the Front Panel: WARNING ISS Test Menu Test result OK. INK SUPPLY STATION OK.
Service Tests and Utilities E ON PH RT PO P SU Carriage Movement The purpose of this test is to verify the movement of the scan-axis components at several speeds. This test checks for the following problems: Friction problems with worn out slider rod or Carriage Bushings. Blockage due to problems with the Service Station. Problems with encoder sensing. NOTE This Service Test can be performed by the End User with the guidance of a HP Support person via the phone.
Service Tests and Utilities 4 If you press Enter, the Front Panel will display a list of the different results you can view. You can make your selection using the arrow keys and press Enter to view the selection. Test results.
Service Tests and Utilities Normal Values Acceptable Values 0 <5 45 mm <65 mm Sped Offset Std dev Stabilization Distance If the values obtained in the test are more than the acceptable values listed in the above table, then the test has failed. In this case, to resolve the problem, try the following: 1 Check that there are no obstacles restricting the movement of the Carriage Assembly. 2 Clean the Slider Rod and apply Oil along the complete axis of the Slider Rod.
Service Tests and Utilities E ON PH RT PO P SU Paper Advance Test The purpose of this test is to identify whether there is too much friction in the paper-axis drive system which is caused by defects with the Transmission Gears, Drive Roller or the Paper-Axis Motor. This test should be performed when a Paper-Axis shutdown occurs which is not caused by a paper jam. The Paper Advance test will perform the following tests: Paper-Axis Motor test. Drive Roller Encoder-Sensor test. Drive Roller test.
Service Tests and Utilities WARNING IF THIS TEST PASSES, DO NOT REPLACE THE PAPERAXIS MOTOR. 3 If the test fails while checking the Paper-Axis Motor, then the following message will be displayed: Paper Advance test System error 41:10 Paper-axis motor failed In this case, to resolve the problem, replace the Paper-Axis Motor ⇒ Page 8-84. 4 If the Paper-Axis Motor test passes, the Printer will try to read the Drive Roller Encoder-Sensor while moving the Paper-Axis Motor.
Service Tests and Utilities 6 It is possible that while performing this test, a Paper-Axis shutdown occurs, in which case the following message will be displayed: Paper Advance test System error 81:11 Paper-axis shutdown In this case, to resolve the problem, try the following: 1 Open the Window and check for any visible obstacles that could be restricting the movement of the Drive Roller. 2 Try cleaning the Drive Roller using the Turn Drive Roller service utility ⇒ Page 4-22.
Service Tests and Utilities Service Utilities The following is a list of all internal Service Utilities available in the Printers. Instructions for entering the Service Utilities menu are given on Page 4-15. 1 EEROM Setup ⇒ Page 4-17 The purpose of this Service Utility is to modify identification parameters such as serial numbers, as well as the Font Type.
Service Tests and Utilities Entering the Service Utilities Menu 1 Press the ↑ or ↓ key until the front panel displays the Setup Menu and then press Enter. Set-up menu Menu Back Press ENTER for Set-up menu Enter 2 Once inside the Setup Menu, Press the following key combination to access the special Service Menu. TE -SI ON IR PA E R Set-up menu Printer information I/O set-up Front panel Altitude = 0-1000 m.
Service Tests and Utilities 4 Press the Enter key to begin a specific utility when the required Service Utility is highlighted.
Service Tests and Utilities EEROM Setup The purpose of this Service Utility is to modify identification parameters such as serial numbers, as well as the Font Type. This only needs to be performed when EEROM failures cannot be recovered where both the current EEROM (located in the Main PCA) and the backup EEROM (located in the Ink Supply Station) contain false values or because both of them have failed.
Service Tests and Utilities keys to scroll through the complete list because the front panel only allows 6 lines to be displayed at one time.
Service Tests and Utilities d If you press Enter, the new serial number will be stored in the EEROM and the Printer will return to the EEROM setup options menu. If you press Back, the previous screen will be displayed and the last digit of the new serial number will be deleted. You now have the opportunity to modify the new serial number.
Service Tests and Utilities If you want to Reset the Usage Counter NOTE You should only reset the usage counter for a certain component when it has been replaced by a new one. Never reset the usage counter for a component when it has not been replaced. a If you want to reset some of the parameters of the usage counter (to consult the usage counters ⇒ Page 4-27), then you should select "Reset usage counter" and press ENTER. The following information will be displayed on the front panel.
Service Tests and Utilities If you want to Reset the EEROM to the Default Values NOTE The EEROM should only be reset if there is a major problem or if the Electronics Module has been replaced by a reused one and you need to reset the EEROM configuration. Also reset the EEROM if the Printer does not have the correct Serial Number after powering up. a If you want to reset the EEROM to the default values, then you should select "Reset to defaults" and press Enter.
Service Tests and Utilities Turn Drive Roller The purpose of this Service Utility is to rotate the Drive Roller in order to clean it. NOTE REMOVE THE MEDIA BEFORE PERFORMING THIS OPERATION. Perform the Turn Drive Roller utility as follows: 1 In the Service Utilities submenu, scroll to "Turn Drive Roller" and press Enter.
Service Tests and Utilities Unlock Carriage The purpose of this Service Utility is to unlock the Carriage Assembly which is normally locked by the Service Station in order to cap the Printheads. Once unlocked, the Carriage Assembly can then be moved freely along the Printer by hand. Perform the Unlock Carriage utility as follows: 1 In the Service Utilities submenu, scroll to "Unlock Carriage" and press Enter.
Service Tests and Utilities Prime Tubes This purpose of this Service Utility is to prime the Ink Supply Tubes after they have been replaced (or if a situation arises where you need to force the priming procedure). Prime the tubes as follows: 1 In the Service Utilities submenu, scroll to "Prime tubes" and press Enter.
Service Tests and Utilities Change Cutter The purpose of this Service Utility is to move the Cutter Assembly to a position where it can be replaced. NOTE In order to actually replace the Cutter Assembly, refer to Page 8-32. Perform the Change Cutter utility as follows: 1 In the Service Utilities submenu, scroll to "Change cutter" and press Enter.
Service Tests and Utilities Change Ink Tubes The purpose of this Service Utility is to move the Carriage Assembly to a position where it makes the removal of the Ink Supply Tubes much easier. NOTE In order to actually replace the Ink Supply Tubes, refer to Page 8-60. Perform the Change Ink Tubes utility as follows: 1 In the Service Utilities submenu, scroll to "Change Ink Tubes" and press Enter.
Service Tests and Utilities Printer Information The purpose of this Utility is the following: Report basic parameters for call qualification. Identify potential problems. NOTE Some of the parameters can be reset to zero by using the EEROM Setup utility (⇒ Page 4-17). Check the Printer Information as follows: 1 In the Service Utilities submenu, scroll to "Printer Information" and press Enter. Service utilities Printer information Printhead information Error log Printheads Altitude = 0-1000 m.
Service Tests and Utilities Each parameter of the Printer Information is explained as follows: Model Number - This identifies the model type of the Printer and should be the same number as printed on the Serial Number label (located at the back of the Printer). If the Model Number on the front panel does NOT match the number on the label, then use the EEROM setup (⇒ Page 4-17) utility to set the correct model number.
Service Tests and Utilities Printer is designed to support. If the percentage is more than 100% and the Printer is experiencing problems then try the following: 1 Apply Lubricant to the Drive Roller. 2 Replace the Carriage Assembly (including the Belt) ⇒ Page 8-78. 3 Replace the Scan-Axis Motor ⇒ Page 8-29. Paper axis usage - Number of Paper-Axis movements represented as a percentage over the maximum number of Paper-Axis movements that the Printer is designed to support.
Service Calibrations 5 5 Service Calibrations 5-2 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 HP DesignJets 500, 510 and 800 Series Printers Service Manual 5-1
Service Calibrations Service Calibrations The following is a list of all internal service calibrations available in the Printers. Instructions for entering the service calibrations menu are given on Page 5-3. 1 Printhead Alignment ⇒ Page 5-5 The purpose of this Service Calibration is to correct the alignment between the Printheads. This calibration is necessary in order to prevent color misalignment and print quality defects like banding.
Service Calibrations Entering the Service Calibrations Menu 1 Press the ↑ or ↓ key until the front panel displays the Set-up Menu and then press Enter. Set-up menu Menu Back Press ENTER for Set-up menu Enter 2 Once inside the Setup Menu, Press the following key combination to access the special Service Menu. T -S I ON IR PA E ER Set-up menu Printer information I/O set-up Front panel Altitude = 0-1000 m.
Service Calibrations 4 Press the Enter key to begin a specific calibration when the required Service Calibration is highlighted. Service calibrations Align printheads Color calibration Advance calibration Factory advance cal.
Service Calibrations Printhead Alignment (includes PPS Calibration) The purpose of the Printhead Alignment is to correct the alignment between the Printheads in order to prevent color misalignment and print quality defects like banding. Normally the Printhead Alignment is performed automatically whenever the printheads are replaced. The Printhead Alignment also contains the Pen to Paper Spacing (PPS) Calibration which is used to solve Vertical Line Straightness (VLS) problems.
Service Calibrations 2 The following message will appear asking you if you want to perform the Standard alignment or the Special alignment. Select the alignment you want to perform and then press Enter. Align printheads Menu Back Standard (4.5 min) Special (11 min) Enter 3 The Printer will start to print the alignment pattern and the following message will be displayed on the front panel: Aligning printheads.
Service Calibrations Color Calibration The purpose of this Calibration is to calibrate the ink system for the specific media loaded into the Printer. The Printer stores the calibration data for each type of media that has been calibrated since the Printer was switched ON. If the Printer is switched OFF, it will only store the last calibration done. Perform the Color Calibration as follows: NOTE Make sure you load media before performing this calibration.
Service Calibrations If the calibration fails, then the following message will appear on the front panel: Menu Calibration error. Back Press ENTER to continue Enter In this case, to resolve the problem, try the following: Make sure that you DO NOT use transparent media when performing the Color Calibration. Clean the Line Sensor and try the Calibration again. Make sure that the Window is closed when you perform the Color Calibration.
Service Calibrations Advance Calibration The purpose of this Service Calibration is to calibrate the nominal advance of the media. This calibration is necessary to control the exact movement on the media type that will be used (upto 2) in order to avoid print quality problems like banding. Perform the Advance Calibration whenever: Banding is detected in prints. Printheads Diagnostic is OK.
Service Calibrations Direction of paper while printing (creating pattern) 5 The following drawing shows you the pattern that will be printed: Direction of paper when loading (measuring pattern) 6 In order to measure the pattern that has been printed, load the pattern into the Printer with the printed side up and with the dotted line at the top (that is, rotated 90º). 7 Re-enter the Advance Calibration and select "Measure pattern" and press Enter.
Service Calibrations Factory Advance Calibration The purpose of this Service Calibration is to calibrate the nominal advance of the media. This calibration is necessary to control the exact movement of the media in order to avoid print quality problems like banding. The values from the Calibration will then be stored in the EEROM and the user can restore the Printer to these values by selecting "Restore factory" in the Advance Calibration menu.
Service Calibrations 3 If media is not loaded, the following message appears on the front panel and you must load media into the Printer. NOTE Do NOT use any other type of media apart from HP High Gloss Photo Paper or HP Bright White Inkjet Paper. Paper not present.
Service Calibrations 7 Re-enter the Advance Calibration and select "Measure pattern" and press Enter. Factory advance cal. Menu Back Create pattern Measure pattern Enter 8 The Printer will measure the alignment marks using the line sensor on the Carriage Assembly. The following message will be displayed while the Printer measures the pattern: Job management menu Calibrating 9 Once the calibration is completed, the following message will be displayed: Menu Calibration finished successfully.
Print Quality 6 6 Print Quality 6-2 Print Quality Troubleshooting Checklist 6-2 How to Use the Troubleshooting Procedure 6-4 What is the Troubleshooting Procedure? 6-4 Performing the Troubleshooting Procedure 6-4 Troubleshooting Procedure Flowchart 6-7 No Printing Defects Found Using the Troubleshooting Procedure 6-8 Long Term Color Bleeding (Glossy Papers) 6-9 Solving Color Accuracy problems 6-9 Color Consistency problems 6-9 Media 6-10 There are Smears or Scratching on the Printed Media 6-10 HP Design
Print Quality Print Quality Print Quality Troubleshooting Checklist When faced with a Print Quality problem, use the following checklist as a guide in troubleshooting the problem: 1 Problem reproduction Reproduce the problem that the customer is seeing using their original settings. 2 Printer configuration Print Mode: Set to Best (in the driver). Dry time: Set to Automatic. Select the correct media setting when loading the media.
Print Quality the Printer as indicated previously. If the output obtained using the HP Solution is good and the one obtained through the 3rd party solution is bad, HP support organization should communicate to the customer that the problem is not in the Printer and that he should address it through the 3rd party vendor support structure. 7 Service Accuracy Calibration Perform "Service Accuracy calibration" using HP High-Gloss Photo Paper.
Print Quality How to Use the Troubleshooting Procedure What is the Troubleshooting Procedure? The Printer contains an internal Troubleshooting procedure which helps you to diagnose and resolve the possible source of any Image Quality or Line Quality defects. If Print Quality is poor at anytime, the Troubleshooting procedure should be performed which will determine whether the Printhead needs replacing (by marking it with an exclamation mark) or not after performing various levels of recovery actions.
Print Quality 2 Press the ↑ or ↓ key until the front panel highlights Troubleshooting and then press the Enter key. Ink Menu Information Color calibration Troubleshooting Align printheads Replace printheads Menu Back Enter 3 The Printer first checks to see whether the Printheads have been aligned recently. Misalignment of the Printheads is a common cause of Print Quality problems, so if the Printheads haven’t been aligned recently, you are prompted to accept the alignment now.
Print Quality the front panel, indicate whether there are problems with them. The sorts of problems to look for are: White streaks or bands in the solid blocks. 8 If you indicate that there are problems in the blocks of color, the Printer will try and clean the Printheads that have the problem. A Printhead can be cleaned up to 3 times in this way after which it will need to be replaced (you will be informed via the front panel).
Print Quality Troubleshooting Procedure Flowchart START HERE Printer checks whether Printhead Alignment has recently been done Printhead Alignment hasn’t been done recently Printhead Alignment has been done recently No Printer prints Diagnostic Print A Are all black lines in Diagnostic Print A straight? Yes If possible, Printer tries to Clean Printheads Are the colored patterns in Diagnostic Print B OK? Printer recommends Advance Calibration Are the colored blocks in Diagnostic Print A OK? No Yes (
Print Quality No Printing Defects Found Using the Troubleshooting Procedure If all the test patterns from the Troubleshooting procedure are correct and you still experience print quality problems, here are some of the more likely causes to check: The print mode used in the Printer is not right for the image that is being printed (this is defined by the printer’s front-panel menu selections). Non-HP driver. The RIP (if it is being used). The software application the client is using.
Print Quality Solving Color Accuracy problems These are two areas you should review when troubleshooting a color accuracy problem: Configuration (PostScript option only) Check that you are using the correct driver setting and CRD information for the software. Check which ink emulation mode has been selected in the front panel. Media Make sure that the media loaded is genuine HP media and that the correct media type has been selected on the front panel and in the driver.
Print Quality Media Always make sure that the customer is using the appropriate media for the required image and that it is consistent with the software application being used. To ensure color accuracy and print quality performance of the Printer, only media types that have been certified for the Printer should be used. Use of non-HP media or HP media not certified for the printer may significantly reduce the color and print quality of the required images.
Parts and Diagrams 7 7 Printer Support 7-2 Right Hand Cover 7-4 Left Hand Cover 7-6 Top Cover and Deflectors 7-8 Rollfeed Module 7-10 Back Platen Assembly 7-12 Electronics Module 7-14 Cooling Fan 7-16 Cutter Assemblies 7-19 Ink Delivery System 7-21 Service Station and Spittoon 7-23 Service Station Holder 7-25 Pinch-Wheel Assemblies 7-27 Scan-Axis Motor 7-29 Drive Roller Encoder Sensor 7-31 Print Platen Assembly 7-33 Carriage Assembly 7-35 Vacuum Fan 7-37 Interconnect Cable 7-39 Paper-Axis Motor 7-41 Driv
Parts and Diagrams Printer Support Printer Support for HP DesignJet 500 and 800 Series Reference on Drawing HP Part Number Quantity Description/Comments 1 C7782-60002 C7781-60007 C7770-60148 C7780-60002 1 1 1 1 2 C7770-60022 2 Bin Flint (24" Model) SV Bin Graph (24" Model) SV Bin Assembly (42" Model) - Flint Grey Bin Assembly (42" Model) - Graphite Grey Foot Assembly 3 4 C7770-60021 C7781-60004 C7770-60020 C7770-60031 C7769-60219 C7769-60411 C7770-60018 2 1 1 1 1 1 1 Legs Assembly X-Brace Ass
Parts and Diagrams 3 Bin Flint on the HP 1 DesignJet 500 and 800 Series 3 2 4 5 2 Basket assembly on the HP DesignJet 1 510 Series Figure 1: Printer Support HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-3
Parts and Diagrams Right Hand Cover Right Hand Cover for HP DesignJet 500 and 800 Series Reference on Drawing HP Part Number Quantity 1 C7769-60159 1 C7769-60436 1 C7779-60159 1 2 3 0591-0090 C7769-60160 5 1 4 5 C7769-60161 C7769-60111 C7769-60112 C7769-60113 C7769-60114 C7769-60115 C7769-60116 C7769-60117 C7769-60118 C7769-60119 C7769-60120 1 1 1 1 1 1 1 1 1 1 1 Description/Comments Right Hand Cover - Grey (HP DesignJet 500 Series Only) Right Hand Cover (HP DesignJet 500Plus Series Only)
4 5 3 2 1 Parts and Diagrams Figure 2: Right Hand Cover HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-5
Parts and Diagrams Left Hand Cover Left Hand Cover Reference on Drawing HP Part Number Quantity 1 C7769-60158 1 C7779-60158 1 CH336-67004 1 C7769-60439 1 C7769-60413 1 0591-0090 C7769-60160 5 1 CH336-67007 1 2 3 7-6 Description/Comments Left Hand Cover - Grey (HP DesignJet 500 Series Only) Left Hand Cover - Black (HP DesignJet 800 Series Only) Left End Cover - Light Gray SVC (HP DesignJet 510 Series Only) Left Hand Cover (HP DesignJet 500Plus Series Only) Left Hand Cover (HP DesignJet
Parts and Diagrams 1 3 2 2 3 Figure 3: Left Hand Cover HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-7
Parts and Diagrams Top Cover and Deflectors Top Cover and Deflectors Reference on Drawing HP Part Number 1 C7769-60154 Quantity 24" C7779-60154 1 1 C7780-60154 CH336-67005 1 1 CH337-67001 C7769-60454 1 1 C7770-60307 C7769-60437 1 1 C7770-60301 2 3 0515-4861 C7769-60167 CH336-67006 1 2 2 1 Ch337-67002 4 7-8 C7769-60255 42" 1 C7770-60154 3 3 1 3 Description/Comments 4 Top Cover - Grey (HP DesignJet 500 Series Only) Top Cover - Grey (HP DesignJet 500 Series Only) Top Cover - Blac
Parts and Diagrams 1 2 4 3 Figure 4: Top Cover and Deflectors HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-9
Parts and Diagrams Rollfeed Module Rollfeed Module Reference on Drawing HP Part Number Quantity 1 C7769-60162 CH336-67009 1 1 2 3 0625-0008 C7770-60094 C7770-60005 6 1 1 7-10 Description/Comments Rollfeed Module Kit Rollfeed Kit SVC (HP DesignJet 510 Series Only) Screw Plas M4 1in Spindle (24" Model Only) Spindle (42" Model Only) HP DesignJets 500, 510 and 800 Series Printers Service Manual
2 1 3 2 1 Parts and Diagrams Figure 5: Rollfeed Module HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-11
Parts and Diagrams Back Platen Assembly Back Platen Assembly Reference on Drawing HP Part Number Quantity 1 C7769-60410 C7770-60303 0590-1852 C7769-60379 1 1 2 1 2 3 7-12 Description/Comments Back Platen (24" Model Only) Back Platen (42" Model Only) Screw Media Sensor HP DesignJets 500, 510 and 800 Series Printers Service Manual
3 2 1 Parts and Diagrams Figure 6: Back Platen Assembly HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-13
Parts and Diagrams Electronics Module Electronics Module Reference on Drawing HP Part Number Quantity 1 C7779-60144 CH336-67002 1 1 2 3 4 0515-4662 J7934-60012 C7769-60259 3 1 1 CH336-67001 1 C7769-60260 1 C7769-60245 CH654A 1 1 - 7-14 Description/Comments Electronics Module Main PCA / Electronics Module SVC (HP DesignJet 510 Series Only) Screw Tap M3 x 10 mm EIO Card Formatter (HP DesignJet 800 and 800PS Only) Formatter SVC (HP DesignJet 510 Series Only) Formatter (HP DesignJet 500 and 5
3 4 1 Refer to the following page for more details 2 Parts and Diagrams Figure 7: Electronics Module HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-15
Parts and Diagrams Cooling Fan NOTE 7-16 The cooling fan orientation for the HP DesignJet 500 Printer Series (serial number MY857H307G) and greater, and all of the HP DesignJet 510 Series Printers, is as shown below.
Parts and Diagrams Power Supply Power Supply Reference on Drawing HP Part Number Quantity 1 2 C7769-60387 0515-4662 1 3 Description/Comments Power Supply Unit Screw Tap M3 x 10 mm HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-17
2 1 Parts and Diagrams Figure 8: Power Supply 7-18 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Cutter Assemblies Cutter Assemblies Reference on Drawing HP Part Number Quantity Description/Comments 1 2 3 4 C7769-60390 C7769-60169 C7769-60179 C7770-60017 C7769-60409 1 1 1 1 1 Cutter Assembly Cutter Bushing Cutter Guide (24" Model Only) Cutter Guide (42" Model Only) Cutter Guide Bracket and Left Encoder Holder Kit 5 6 0515-4662 0515-4861 1 2 Screw (Cutter Guide Bracket) Screw (Left Encoder Holder) HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-19
6 2 4 4 5 3 1 Parts and Diagrams Figure 9: Cutter Assemblies 7-20 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Ink Delivery System Ink Delivery System Reference on Drawing HP Part Number Quantity 1 C7769-60381 C7769-60286 C7769-60373 CH336-60016 1 1 1 1 3 0625-0018 1 Tubes Assembly (24" Model Only) Tubes Assembly (42" Model Only) Ink Supply Station Ink Supply Station AY (HP DesignJet 510 Series Only) Screw Plas 6-19 0.
2 4 1 3 Parts and Diagrams Figure 10: Ink Delivery System 7-22 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Service Station and Spittoon Service Station and Spittoon Reference on Drawing HP Part Number Quantity 1 2 3 C7769-60374 0625-0018 C7769-60165 1 2 1 Description/Comments Service Station/Aerosol Fan Screw Plas 6-19 0.
Parts and Diagrams 2 1 3 Figure 11: Service Station and Spittoon 7-24 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Service Station Holder Service Station Holder Reference on Drawing HP Part Number Quantity Description/Comments 1 C7769-60391 1 2 3 4 5 0515-4873 0625-0018 C7769-60385 0625-0018 4 2 1 1 Service Station Holder (Right Hand Bracket) Screw Screw Interconnect PCA Screw 6 C7769-60176 1 Tensioner Assembly Kit HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-25
3 5 4 2 1 6 Parts and Diagrams Figure 12: Service Station Holder 7-26 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Pinch-Wheel Assemblies Pinch-Wheel Assemblies Reference on Drawing HP Part Number Quantity 1 C7769-60181 C7770-60015 C7769-60175 0515-2521 C7769-60378 0625-0024 1 1 3/5 2 1 1 2 3 4 5 Description/Comments Pinch-Arm Mechanism (24" Model) * Pinch-Arm Mechanism (42" Model) * Pinch-Arm Screw Pinch-Arm Sensor Screw * Pinch Arm Mechanism includes the Pinch Arm Lever.
Parts and Diagrams 4 5 1 3 2 Figure 13: Pinch-Wheel Assemblies 7-28 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Scan-Axis Motor Scan-Axis Motor Reference on Drawing HP Part Number Quantity 1 2 C7769-60375 0515-4873 1 2 Description/Comments Scan-Axis Motor Screw HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-29
Parts and Diagrams 2 1 Figure 14: Scan-Axis Motor 7-30 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Drive Roller Encoder Sensor Drive Roller Encoder Sensor Reference on Drawing HP Part Number Quantity Description/Comments 1 2 3 4 C7769-60406 0625-0024 C7769-60384 0625-0024 1 1 1 1 Drive Roller Encoder Sensor Cover Kit Screw Drive Roller Encoder Sensor Screw HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-31
Parts and Diagrams 2 1 4 3 Figure 15: Drive Roller Encoder Sensor 7-32 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Print Platen Assembly Print Platen Assembly Reference on Drawing HP Part Number 1 2 Quantity 24" 42" C7769-60174 1 1 0625-0024 31 38 Description/Comments Print Platen Kit (Includes parts for both the 24" and 42" Models) Screws HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-33
1 2 Parts and Diagrams Figure 16: Print Platen Assembly 7-34 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Carriage Assembly Carriage Assembly Reference on Drawing HP Part Number Quantity 1 2 C7769-60376 C7769-60305 C7769-60274 C7769-60182 C7770-60014 C7769-60183 C7770-60013 0625-0018 1 1 1 1 1 1 1 1 3 4 5 Description/Comments Carriage Assembly Trailing Cable (24" Model Only) Trailing Cable (42" Model Only) Belt (24" Model Only) Belt (42" Model Only) Encoder Strip (24" Model Only) Encoder Strip (42" Model Only) Screw HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-35
5 4 3 2 1 Parts and Diagrams Figure 17: Carriage Assembly 7-36 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Vacuum Fan Vacuum Fan Reference on Drawing HP Part Number Quantity 1 C7769-60407 1 Description/Comments Vacuum Fan HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-37
1 Parts and Diagrams Figure 18: Vacuum Fan 7-38 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Interconnect Cable Interconnect Cable Reference on Drawing HP Part Number Quantity 1 C7769-60180 C7770-60016 1 1 Description/Comments Interconnect Cable (24" Model Only) Interconnect Cable (42" Model Only) HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-39
1 Parts and Diagrams Figure 19: Interconnect Cable 7-40 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Paper-Axis Motor Paper-Axis Motor Reference on Drawing HP Part Number Quantity 1 2 C7769-60377 0515-4480 1 2 Description/Comments Paper-Axis Motor Assembly Screw HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-41
2 1 Parts and Diagrams Figure 20: Paper-Axis Motor 7-42 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Drive Roller Drive Roller Reference on Drawing HP Part Number Quantity 1 C7769-60412 C7769-60289 C7769-60408 C7769-60254 1 1 1 1 2 3 Description/Comments Drive Roller Kit (24" Model Only) Drive Roller Kit (42" Model Only) Transmission Gear Kit Encoder Disc HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-43
Parts and Diagrams 1 3 2 Figure 21: Drive Roller 7-44 HP DesignJets 500, 510 and 800 Series Printers Service Manual
Parts and Diagrams Miscellaneous Items Miscellaneous Items Reference on Drawing HP Part Number Quantity - C7769-60185 C7770-60007 C7769-60405 1 1 1 Description/Comments Repackaging Kit (24" Model Only) Repackaging Kit (42" Model Only) Screw Kit HP DesignJets 500, 510 and 800 Series Printers Service Manual 7-45
Removal and Installation 8 8 Screw Types 8-4 Left Hand Cover 8-5 Right Hand Cover 8-7 Front Panel 8-9 Window and Top Cover 8-10 Media Deflectors 8-11 Left End Roll-Feed 8-13 Right End Roll-Feed 8-15 Back Platen 8-17 Media Sensor 8-19 Formatter 8-20 LAN Card 8-21 Spittoon 8-23 Electronics Module 8-24 Power Supply 8-27 Scan-Axis Motor Assembly 8-29 Cutter Assembly 8-32 Left Encoder Holder 8-33 Cutter Bushing 8-35 Cutter Guide Bracket 8-36 Drive Roller Encoder Sensor 8-38 Trailing Cable 8-40 Ink Supply Stat
Removal and Installation Introduction This chapter is a step by step guide to the removal and installation of the key components in the printer. You may find it useful to tick off the steps as they are performed. Use the illustration at each procedure to identify the parts referred to in the text. The procedures appear in order of removal. So the whole machine can be stripped down by starting at the beginning of this chapter and working through the subsequent procedures.
Removal and Installation Electrostatic Discharge (ESD) Precautions To prevent damage to the Printer circuits from high-voltage electrostatic discharge (ESD): 1. Do not wear clothing that is subject to static build-up. 2. Do not handle integrated circuits (ICs) in carpeted areas. 3. Do not remove an IC or a printed circuit assembly (PCA) from its conductive foam pad or conductive packaging until you are ready to install it. 4. Ground (earth) your body while disassembling and working on the Printer. 5.
Removal and Installation Screw Types 8-4 Type Torx Length (mm) Head Type Thread Type Part Number A T-20 17 Pan Taptite 0515-4861 B T-10 8.0 Pan Taptite 0515-4662 C T-20 10 Pan Taptite 0515-4873 D T-10 17.5 Pan Washer Plastite 0515-2675 E T-15 12.7 Pan Plastite 0625-0018 F T-15 20 Pan Plastite 0591-0091 G T-8 12.7 Pan Plastite 0625-0024 H T-20 35 Pan Taptite 0515-2521 I T-15 9.
Removal and Installation Left Hand Cover Removal WARNING Switch off the printer and remove the power cable. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Spindle. 2. Remove 3 T-20 screws (Type F) from the Rear of the Left Hand Cover. 3. Remove the LAN Card Cover from the back of the Left Hand Cover.
Removal and Installation 4. Remove 1 T-20 screw (Type F) from the front of Left Hand Cover. 5. Open the Window and remove 1 T-20 screw (Type F) from the side-plate. NOTE Be careful not to drop the screw into the Printer. 6. Remove the Left Hand Cover.
Removal and Installation Right Hand Cover Removal WARNING Switch off the printer and remove the power cable. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove 1 T-20 screw (Type F) from the back of the Right Hand Cover. 2. Open the Ink Cartridge Door and remove 1 T-20 screw (Type F) from the back of the Right Hand Cover. 3. Keep the Ink Cartridge Door open and remove 1 T-20 screw (Type F) from the top of the Right Hand Cover.
Removal and Installation 4. Remove 1 T-20 screw (Type F) from the front of the Right Hand Cover. 5. Open the Window and remove 1 T-20 screw (Type F) from the side plate. 6. Remove the Right Hand Cover. NOTE 8-8 Always keep the Ink Cartridge door open when removing/installing the Right Hand Cover.
Removal and Installation Front Panel Removal WARNING Switch off the printer and remove the power cable. 1. Remove the the Right Hand Cover Refer to Page 8-7. 2. Remove the Right Hand Trim. 2 1 Disconnect 3. Disconnect Front Panel Connector from the ISS PCA. 4. Unclip the Front Panel and remove from the Printer.
Removal and Installation Window and Top Cover Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the following screws (Type A) from the rear that attach the Top Cover to the Printer: 2 T-20 screws for the 24" model. 3 T-20 screws for the 42" model. 2. Raise Window and unclip at both ends. 3. Lift up complete assembly (Window and Top Cover) and remove from Printer.
Removal and Installation Media Deflectors Removal WARNING Switch off the printer and remove the power cord. 1. Make sure the Media Lever is in the UP Position. 2. Lift both tabs up and slide Right Deflector to the left and lift up. 1 NOTE: Please note that in some printers, the Right Deflector Bracket does not exist.
Removal and Installation 3. Lift tab up and slide Middle Deflector to the right and lift up. 2 3 1 4. Lift tab up and slide Left Deflector to the right and lift up. 2 3 1 NOTE: In some printers, the Left Deflector is secured to the Deflector Holder with 2 screws. In this case you MUST remove these 2 screws before performing step 4. 5. Remove all the Deflector Holders from the Printer and install new ones (that are in the Media Deflector kit).
Removal and Installation Left End Roll-Feed Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5 2. Remove the Spindle. 3. Remove 1 T-20 screw (Type F) from the Left Hand Roll-Feed (located on the inside next to the Electronics Module). 4. Remove 2 T-20 screws (Type F) from the Left End Roll-Feed.
Removal and Installation 5. Move Left End Roll-Feed down and remove from Printer.
Removal and Installation Right End Roll-Feed Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Right Hand Cover - Refer to Page 8-7. 2. Remove the Spindle. 3. Remove 1 T-20 screw (Type F) from the Right Hand Roll-Feed. 4. Remove 2 T-20 screws (Type F) from the Right Hand Roll-Feed (located on the inside).
Removal and Installation 5. Remove Right Hand Roll-Feed.
Removal and Installation Back Platen Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Spindle. 2. Make sure the Media Lever is in the UP Position. 3. Unclip the Media Sensor Cover and remove from the Printer.
Removal and Installation 4. Unclip the Media Sensor from underneath the Back Platen. 5. Remove 2 T-15 screws (Type E) from the Back Platen. 6. Remove the Back Platen by pulling it evenly towards you. NOTE 8-18 Make sure that the Media Sensor is not attached to the Back Platen to prevent pulling the cable and breaking the sensor.
Removal and Installation Media Sensor Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Right Hand Cover - Refer to Page 8-7. 2. Remove the Spindle. 3. Disconnect the Media Sensor Cable from the ISS PCA. 4. Unclip the Media Sensor Cover and remove from the Printer. 5. Unclip the Media Sensor from underneath the Back Platen. Route the Media Sensor cable out where necessary and remove the Media Sensor.
Removal and Installation Formatter Removal WARNING Switch off the printer and remove the power cord. 1. Remove the LAN Card Cover from the back of the Left Hand Cover. 2. With a flat end screwdriver, unscrew the 2 screws that attach the Formatter to the Electronics. 3. Remove the Formatter.
Removal and Installation LAN Card Removal WARNING Switch off the printer and remove the power cord. 1. Remove the LAN Card Cover from the back of the Left Hand Cover. 2. Disconnect the LAN Cable from the LAN Card 3. With a flat end screwdriver, unscrew the 2 screws that attach the LAN Card to the Electronics.
Removal and Installation 4. Remove the LAN Card from the Printer.
Removal and Installation Spittoon Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Left Hand Cover - Refer to Page 8-5. Release 2. Release the cables that are attached to the Spittoon. 3. Press in the 2 clips to release the Spittoon. 4. Lift up the Spittoon and remove from the Printer.
Removal and Installation Electronics Module Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Disconnect ALL the cables from the Electronics Module. Disconnect 3. Remove 1 T-10 screw (Type B) from the top of the Electronics Module.
Removal and Installation 4. Remove 1 T-10 screw (Type B) from the back of the Electronics Module. 5. Loosen 1 T-10 screw (Type B) just below the Electronics Module. Loosen Only 1 2 6. Lift the Electronics Module up and towards the right and remove from Printer.
Removal and Installation Installing the Electronics Module NOTE 8-26 When installing the Electronics Module, make sure that you insert the tab on the Printer into the slot in the Electronics Module.
Removal and Installation Power Supply Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove 1 T-10 (Type B) screw from the Power Switch on the front of the Printer. 3. Disconnect the Power Supply Cable from the Electronics Module.
Removal and Installation 4. Remove 2 T-10 screws (Type B) that secure Power Supply to the Bracket. 5. Remove the Power Supply as one assembly (Power Switch and Power Supply Unit).
Removal and Installation Scan-Axis Motor Assembly Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Right Hand Cover - Refer to Page 8-7. 3. Remove the Power Supply - Refer to Page 8-27. 4. Disconnect the Scan-Axis Motor Cable from the Electronics Module. 5.
Removal and Installation 6. Remove the left hand side of the Belt from the Scan-Axis Motor. 7. Remove 2 T-20 screws (Type C) from the Scan-Axis Motor. NOTE Make sure that you keep hold of the Scan-Axis Motor when removing the screws, otherwise the Motor could fall and be damaged. 8. Remove the Scan-Axis Motor.
Removal and Installation Installing the Scan-Axis Motor NOTE HP DesignJets 500, 510 and 800 Series Printers Service Manual When installing the ScanAxis Motor, make sure that you insert the notch in the Printer into the slot in the Scan-Axis Motor.
Removal and Installation Cutter Assembly Removal WARNING Switch off the printer and remove the power cord. 1. Select the "Change Cutter" option from the Front Panel Menu. 2. Open the Window. 3. Lift Tab UP and pull out the Cutter Assembly.
Removal and Installation Left Encoder Holder Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove 1 T-15 screw (Type E) from the Left Encoder Holder (attaches the Encoder Strip to the Holder). 3. Release the Encoder Strip from the left hand side.
Removal and Installation 4. Disconnect the Trailing Cable and unclip the Ferrite and remove. 5. Remove the Electronics Module Refer to Page 8-24. 6. Remove 2 T-20 screws (Type A) from the Left Encoder Holder. 7. Remove the Left Encoder Holder, making sure that you first unclip both the Trailing Cable and the Interconnect Cable.
Removal and Installation Cutter Bushing Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Electronics Module Refer to Page 8-24. 3. Remove the Cutter Assembly - Refer to Page 8-32. 4. Remove the Left Encoder Holder Refer to Page 8-33. 5. Slide the Cutter Bushing to the Left and remove from the Printer.
Removal and Installation Cutter Guide Bracket Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Cutter from its position. 3. Remove the Vacuum Fan Cable from the Cutter Guide Bracket.
Removal and Installation 4. Remove 1 T-10 screw (Type B) from the Cutter Guide Bracket. 5. Slide the Cutter Guide Bracket out of the Printer.
Removal and Installation Drive Roller Encoder Sensor Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Spittoon - Refer to Page 8-23. 3. Remove the Cutter Guide Bracket Refer to Page 8-36. 4. Disconnect the Encoder Sensor Cable from the Electronics Module. 5. Remove 1 T-8 screw (Type G) from the Encoder Sensor Cover.
Removal and Installation 6. Depress the clip and remove the Encoder Sensor Cover. 2 1 7. Remove 1 T-8 screw (Type G) from the Encoder Sensor. 8. Move the Encoder Sensor to the left and remove (including the Encoder Sensor Cable).
Removal and Installation Trailing Cable Removal NOTE Refer to the table on Page 8-4 for information on screw types. 1. Perform the Service Utility "Unlock Carriage" - Refer to Page 4-23. NOTE Switch off the Printer after performing this Utility. 2. Remove the Left Hand Cover - Refer to Page 8-5. 3. Remove the Top Cover and Window Refer to Page 8-10. 4. Manually move the carriage to the correct position to remove the Tubes Assembly from the Carriage. 5. Release the latch and lift up the Carriage Cover.
Removal and Installation 6. Remove all the Printheads. 7. Loosen 1 T-8 screw that secures the Tubes to the Carriage. Unclip 8. Unclip the Tubes from the Carriage and lift up.
Removal and Installation 9. Move the Tubes Assembly clear from the Carriage Assembly. 10. Close the Carriage Cover. 11. Unclip the Carriage Cover (clip located on the left hand side of the Carriage use a screwdriver if necessary).
Removal and Installation 12. Remove the clip securing the Trailing Cable. Remove 13. Disconnect the Trailing Cable from the Carriage Assembly. 14. Slide the Trailing Cable out of the clip inside the Carriage Assembly and then lift up to free it from the Carriage.
Removal and Installation 15. Move the Carriage Assembly to the right so that the Trailing Cable clips on the beam are visible. 16. Release ALL the clips on the beam that secure the Trailing Cable. 17. Slide the Plastic Holder, that kept the Trailing Cable flat, to the right to release it from the retaining clip.
Removal and Installation 18. Remove the Plastic Holder from the Printer. 19. Release the Trailing Cable clips. 20. Disconnect the Trailing Cable from the Electronics Module.
Removal and Installation 21. Unclip the Ferrite and remove. 22. Slide the Trailing Cable through the Carriage Assembly and remove.
Removal and Installation Installing the Trailing Cable NOTE When installing the Trailing Cable, make sure that you align the red lines on the Trailing Cable as shown in these drawings.
Removal and Installation Ink Supply Station Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Ink Cartridges. 2. Remove the Right Hand Cover - Refer to Page 8-7. 3. Disconnect the Ink Supply Station Cables (Connectors P2 and P4) from the Interconnect PCA. Lift up Bracket 8-48 4. Release the Tubes Bracket from the Ink Supply Station by pushing the clips inwards and lifting up the Bracket.
Removal and Installation 5. Remove 1 T-15 screw (Type E) from the top of the Assembly. 6. Remove the Ink Supply Station from the Printer. NOTE 3 1 2 HP DesignJets 500, 510 and 800 Series Printers Service Manual The ISS is a complete Assembly that includes the Cartridge Holder (top) and Tray (bottom). The complete Assembly must be removed/ installed together.
Removal and Installation Interconnect PCA Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Right Hand Cover - Refer to Page 8-7. 2. Disconnect all the cables connected to the Interconnect PCA. 3. Remove 1 T-15 screw (Type E) from the Interconnect PCA.
Removal and Installation 4. Lift the Interconnect PCA and remove.
Removal and Installation Service Station and Aerosol Fan Removal NOTE Refer to the table on Page 8-4 for information on screw types. 1. Perform the Service Utility "Unlock Carriage" - Refer to Page 4-23. NOTE Switch off the Printer after performing this Utility. 2. Remove the Right Hand Cover - Refer to Page 8-7. 3. Manually move the Carriage out of the Service Station. 4. Disconnect the Service Station and Aerosol Fan Cables (connectors P5 and P9) from the Interconnect PCA.
Removal and Installation 5. Remove 2 T-15 screws (Type E) from inside the Service Station. 6. Make sure you lift the Carriage Lock before sliding out the Service Station out of the Printer. 7. Slide the Assembly towards you (to the right) and remove.
Removal and Installation Installing the Service Station/Aerosol Fan NOTE 8-54 When installing the Service Station, make sure that you line up the tabs on the Service Station with the structure of the Service Station Holder.
Removal and Installation Cutter Guide Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Cutter Assembly - Refer to Page 8-32. 3. Remove the Cutter Guide Bracket Refer to Page 8-36. 4. Slide the Cutter Guide out of the Printer (as shown in the drawing). This is a cross-sectional view of the Printer showing how the Cutter Guide is seated.
Removal and Installation Print Platen Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Cutter Assembly - Refer to Page 8-32. 2. Remove the Cutter Guide - Refer to Page 8-55. 3. Remove the following screws (Type G) from the Print Platen: 24 Screws (T-8) for the 24" model. 36 Screws (T-8) for the 42" model. 4. Pull the tabs out slightly and lift each piece of the Print Platen from the Printer.
Removal and Installation Service Station Holder Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Right Hand Cover - Refer to Page 8-7. 3. Remove the Right Hand Trim. 4. Remove the Front Panel Assembly Refer to Page 8-9. 5. Remove the Interconnect PCA - Refer to Page 8-50. 6. Remove the Service Station - Refer to Page 8-52. 7.
Removal and Installation 10. Remove 1 T-15 screw (Type E) that secures the Service Station Holder to the sideplate (located underneath the Service Station Holder). 11. Remove 4 T-20 screws (Type C) that secure the Service Station Holder to the Printer Chassis. 12. Remove the Service Station Holder.
Removal and Installation Interconnect Cable Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Right Hand Cover - Refer to Page 8-7. 3. Remove the Electronics Module Refer to Page 8-24. 4. Remove the Left Encoder Holder Refer to Page 8-33. 5. Remove the Service Station - Refer to Page 8-52. 6. Remove the Service Station Holder Refer to Page 8-57. 7. Slide the Cable out of the Printer from the right hand side.
Removal and Installation Ink Supply Tubes Removal 1. Perform the Service Utility "Change Ink Tubes" - Refer to Page 4-26. 2. Open the Window and locate the Carriage Assembly. 3. Release the latch and lift up the Carriage Cover. 4. Remove all the Printheads.
Removal and Installation 5. Open the Ink Cartridge Access Cover. 6. Remove all the Ink Cartridges. 7. Switch OFF the Printer and remove the power cord.
Removal and Installation 8. Remove the Top Cover and Window Refer to Page 8-10. 9. Loosen 1 T-8 screw that secures the Tubes to the Carriage. Unclip 8-62 10. Unclip the Tubes from the Carriage and lift up.
Removal and Installation 11. Unclip the tubes from the Tubes Guide. Unclip Lift up Bracket 12. Release the Tubes Bracket from the Ink Supply Station by pushing the clips inwards and lifting up the Bracket. 13. Remove the complete Ink Supply Tubes Assembly from the Printer.
Removal and Installation Vacuum Fan Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove ALL the Media Deflectors Refer to Page 8-11. 3. Disconnect the Vacuum Fan Cable from the Electronics Module. 4. Remove the Vacuum Fan Cable from the Cutter Guide Bracket.
Removal and Installation 5. Unclip the Vacuum Fan Assembly from underneath the Printer. NOTE 4 3 2 Push in the clips of the Vacuum Fan starting from the right-hand side. 1 6. Remove the Vacuum Fan Assembly from the Printer. NOTE HP DesignJets 500, 510 and 800 Series Printers Service Manual When removing the Vacuum Fan Assembly, make sure you pull the Vacuum Fan cable through the hole in the Chassis.
Removal and Installation Pinch-Arm Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Spindle. 2. Remove the Back Platen (make sure the Pinch-Arm Lever is in the UP Position) - Refer to Page 8-17. 3. Remove 2 T-20 screws (Type H) from each Pinch-Arm. NOTE There 5 Pinch-Arms in the 42" Model and 3 in the 24" Model. 4. Remove the Pinch-Arm(s).
Removal and Installation Pinch-Arm Mechanism Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Back Platen (make sure the Pinch-Arm Lever is in the UP Position) - Refer to Page 8-17. 2. Remove ALL the Pinch-Arms - Refer to Page 8-66. 3. Remove 1 T-15 screw (Type E) that attaches the Cam to the Lever. 4. Remove 1 T-15 screw from the left hand side of the Cam.
Removal and Installation 5. Open the Media Guide by unclipping it. 6. While pulling the Media Clip down, move the complete assembly to the left, towards you and then to the right and remove completely.
Removal and Installation Pinch-Arm Lever Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Right Hand Cover - Refer to Page 8-7. 2. Make sure the Pinch-Arm Lever is in the UP Position. 3. Remove 1 T-15 screw (Type I) and washer that secures the Lever to the chassis.
Removal and Installation 4. Remove 1 T-15 screw (Type E) that secures the Lever to the Cam. 5. Lower the Pinch-Arm Lever and remove from the Printer (including the lever bushing).
Removal and Installation Pinch-Arm Sensor Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Right Hand Cover - Refer to Page 8-7. 2. 1 Raise the Media Lever. 3. Lift tab up and slide Right Deflector to the left and lift up.
Removal and Installation 4. Remove 1 T-20 screw (Type C) from the Right Deflector Bracket. 5. Remove the Right Deflector Bracket. 6. Remove 1 T-8 screw (Type G) from the Pinch-Arm Sensor.
Removal and Installation 7. Disconnect the Pinch-Arm Sensor Cable from the Interconnect PCA. 8. Remove the Pinch-Arm Sensor (including the cable).
Removal and Installation Fork Idler, Tensioner and Idler Pulley Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Right Hand Cover - Refer to Page 8-7. 3. Release the tension from the right hand side of the Belt by pulling the Tensioner down and pushing it towards you to lock it into position. 4. Release the Belt from the Scan-Axis Motor on the left hand side.
Removal and Installation 5. Pull out the Belt from the right hand side of the Printer and remove the Idler Pulley. 6. Unlock the Tensioner and remove from the Printer. NOTE HP DesignJets 500, 510 and 800 Series Printers Service Manual If it is too difficult to unlock the tensioner by hand, try using a Screwdriver (as a lever) instead.
Removal and Installation Encoder Strip Removal WARNING Switch off the printer and remove the power cord. NOTE Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-5. 2. Remove the Right Hand Cover - Refer to Page 8-7. 3. Remove 1 T-15 screw (Type E) that secures the Encoder Strip to the Left Encoder Holder. 4. Release the Encoder Strip from the left hand side. NOTE 8-76 The Encoder Strip is sharp so be careful when touching it.
Removal and Installation 5. Release the Encoder Strip from the Service Station Holder. Release 6. Remove the Encoder Strip from the Printer.
Removal and Installation Carriage Assembly (Including Belt) Removal 1. Perform the Service Utility "Unlock Carriage" - Refer to Page 4-23. NOTE 2. Switch off the Printer after performing this Utility. Remove the Left Hand Cover - Refer to Page 8-5. 3. Remove the Right Hand Cover - Refer to Page 8-7. 4. Remove the Top Cover and Window Refer to Page 8-10. 5. Remove the Front Panel Assembly Refer to Page 8-9. 6. Remove the Service Station - Refer to Page 8-52. 7.
Removal and Installation 11. Release the latch and lift up the Carriage cover. 12. Remove all the Printheads. 13. Loosen 1 T-8 screw that secures the Tubes to the Carriage.
Removal and Installation Unclip 14. Unclip the Tubes from the Carriage and lift up. 15. Move the Tubes Assembly clear from the Carriage Assembly. 16. Close the Carriage Cover.
Removal and Installation 17. Unclip the Carriage Cover (clip located on the left hand side of the Carriage use a screwdriver if necessary). Remove 18. Remove the clip securing the Trailing Cable. 19. Disconnect the Trailing Cable from the Carriage Assembly.
Removal and Installation 20. Slide the Trailing Cable out of the clip inside the Carriage Assembly and then lift up to free it from the Carriage. 2 1 21. Slide the carriage (including the Belt) to the right and out of the Printer. 22. The Belt can then be slipped off the Carriage Clips.
Removal and Installation Installing the Carriage Assembly NOTE When connecting the Trailing Cable to the Carriage, make sure that you align the red lines on the Trailing Cable as shown in this drawing. NOTE When installing the Belt, make sure that you insert it into the Carriage as shown in this drawing.
Removal and Installation Paper-Axis Motor Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Spindle. 2. Remove the Left Hand Cover - Refer to Page 8-5. 3. Remove the Back Platen (make sure the Lever is in the UP position) Refer to Page 8-17. 4. Disconnect the Paper-Axis Motor Cables from the Electronics Module. 5. Remove 2 T-15 screws (Type J) from the Paper-Axis Motor.
Removal and Installation 6. Remove the Paper-Axis Motor (including the cables).
Removal and Installation Drive Roller Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Spindle. 2. Remove the Left Hand Cover - Refer to Page 8-5. 3. Remove the Right Hand Cover - Refer to Page 8-7. 4. Remove the Left and Right Trims. 5. Remove the Front Panel - Refer to Page 8-9. 6. Remove the Top Cover and Window Refer to Page 8-10. 7. Remove all the Media Deflectors Refer to Page 8-11. 8.
Removal and Installation 16. Disconnect the Pinch-Arm Sensor Cable from the Interconnect PCA. 17. Disconnect the Paper-Axis Motor Cables and the Vacuum Fan Cable from the Electronics Module. 18. Remove 1 screw (T-10) from the Grounding Strip.
Removal and Installation 19. Remove 1 screw (T-15) from the Right Back Trim and remove trim. 20. Remove 1 screw (T-15) from the Left Back Trim and remove trim. 21. Remove 4 screws (T-25) that secure the Top Part of the Printer to the Bottom Part from the Left Hand Side.
Removal and Installation 22. Remove 4 screws (T-25) that secure the Top Part of the Printer to the Bottom Part from the right hand side. 23. Make sure the Media Lever is in the UP Position and lift the complete Top Part of the Printer away from the Bottom Part. NOTE The Top Part of the Printer is very heavy so 2 people should perform this step. 24. Remove 1 screw (T-15) from the Axle Spring.
Removal and Installation 25. Remove the Axle Spring. NOTE Be very careful when removing the Axle Spring because you could damage the Encoder Disc. 26. Remove the Encoder Disc Cover. 27. Release the levers on both ends of the Drive Roller.
Removal and Installation 28. Lift Drive Roller out of the Printer. NOTE NOTE Make sure you take care when lifting the Drive Roller because the Encoder Disc could get damaged. After replacing the Drive Roller (or the Encoder Disc), make sure you perform the Factory Advance Calibration ⇒ Page 5-11.
Removal and Installation Gear Assemblies Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Spindle. 2. Remove the Left Hand Cover - Refer to Page 8-5. 3. Remove the Right Hand Cover - Refer to Page 8-7. 4. Remove the Left and Right Trims. 5. Remove the Front Panel - Refer to Page 8-9. 6. Remove the Top Cover and Window Refer to Page 8-10. 7. Remove all the Media Deflectors Refer to Page 8-11. 8.
Removal and Installation 17. Remove the Drive Roller - Refer to Page 8-86. 18. Remove the 2 locking pins from the Gears. 19. Remove the Gears.
Preventive Maintenance 9 9 Moisture on the Printer 9-2 Noisy Carriage Bushing 9-2 Belt Swelling 9-2 Cleaning the Printer 9-2 General Cleaning 9-2 Cleaning the Drive Roller/Print Platen 9-3 Scheduled Maintenance 9-3 Level of Printer Usage 9-3 Scan-Axis Maintenance 9-4 HP DesignJets 500, 510 and 800 Series Printers Service Manual 9-1
Preventive Maintenance Preventive Maintenance Moisture on the Printer Users should use the Printer in an environment between 20% and 80% relative humidity. To recover from moisture condensation, turn the Printer Off, and, using the main roller as a reference, wait until the Printer is completely dry before using it again.
Preventive Maintenance Cleaning the Drive Roller/Print Platen NOTE If ink is spilled on the Drive Roller or the Print Platen, remove the ink. Due to the ink's reflectance, ink on the Drive Roller or the Print Platen can disrupt the Printer's edge-sensing function. To remove any ink from the Drive Roller, perform the following procedure: WARNING Prevent water or other liquids from running onto electrical components or circuits, or through openings in the module.
Preventive Maintenance displays the following message: "Maintenance Advised" NOTE The Maintenance Advised message could also appear when the Spittoon in the Service Station is full. The Printer Information utility also conveys the usage information, and it is accessible by the user. Once the maintenance advised message is displayed, the preventive maintenance kit must be used to replace the most worn parts of the printer.
Functional Overview 10 10 Introduction 10-2 SKU Overview 10-2 Electrical System 10-4 Power Supply Unit (PSU) 10-6 Front Panel 10-7 Ink Delivery System (IDS) 10-8 Ink Supply Station (ISS) 10-8 Tubes Assembly 10-10 Service Station 10-11 HP DesignJets 500, 510 and 800 Series Printers Service Manual 10-1
Functional Overview Introduction This Chapter contains a simplified description of the HP DesignJet 500/510/800 Printer circuits and mechanical functions. Mechanical and Printed Circuit Assembly (PCA) overviews present a functional description of how the Printer operates. SKU Overview In total there are 12 SKUs.
Functional Overview Resolution Languages Memory Power CAD HP DesignJet 800 GA HP DesignJet 800PS 2400 x 1200 dpi (Super Best) 2400 dpi (Super best) HPGL/2 PostScript Level 3 HPGL/2 96 MB (expandable to 160 MB) 160 MB 6 GBytes (Queuing) 6 Gbytes (Asian Fonts included) Network Card Standard Standard Formatter Standard Standard Hard Disk HP DesignJets 500, 510 and 800 Series Printers Service Manual 10-3
Functional Overview Electrical System Introduction The Printer’s engine electronics (Main PCA) is controlled by a Kayak ASIC. Kayak is the application-specific integrated circuit (ASIC), designed in Hewlett-Packard’s Vancouver Printer Division, forming the heart of the thermal-inkjet large format printer digital electronics. Electronics Enclosure Cooling Fan Formatter Main PCA LAN Card Hardware Description The Kayak ASIC is fed with a 15.
Functional Overview The memory bus is also used to control Navata gate array. Navata is a customized ASIC to control most of the Printer’s sensors (ISS optical sensors, pinch wheels, digital encoder, etc.), Power Supply, Scan-Axis Motor driver, Vacuum Fan, Front Panel, Carriage, etc. A 16k serial EEPROM is used to store different line calibration parameters and the Printer’s life history (number of plots, etc.).
Functional Overview Power Supply Unit (PSU) The PSU is used to supply the power required by the printer in any condition and has the following features: 130W maximum continuous average power (171 W at peak) with power factor correction. 4 outputs with voltages of +5.0V, +3.3V, +12V and +32V. Operates with convection cooling when +32V output is at minimum load but the Power Supply is cooled by forced air provided by a fan in the Power Supply enclosure when the +32V output is loaded.
Functional Overview As explained earlier, the Power Supply provides +5.0V, +3.3V, +12V and +32V to the Main PCA with the following maximum output currents: Voltage Maximum Output Current (A) Systems +3.3V 8.0 Digital Logic & EIO cards +5.0V 1.7 Sensors, Front Panel, Bitronics and some analog logic in Main PCA +12.0V 0.45 Aerosol & Cooling fans and to generate the 5.0V going to the carriage +32.0V 3.
Functional Overview Ink Delivery System (IDS) The Ink Delivery System (IDS) delivers ink from the off-axis Ink Cartridges via permanently connected tubes to the high throughput Printheads for the HP DesignJet 500/510/800 Series Printers The IDS consists of two major subsystems: The Ink Supply Station (ISS). The Tubes Assembly. Ink Supply Station (ISS) In the Printer, the Ink Cartridges reside inside the Ink Supply Station (ISS).
Functional Overview These are the key functions of the ISS: Ink Cartridges support and location. Prevents incorrect insertion of colors and inks. Provides electrical connection to the Ink Cartridges. Locates the supply end of the Tubes Assembly. Contains ink from leaks. Includes the ISS PCA which contains the backup EEROM.
Functional Overview Tubes Assembly The Tubes Assembly is the part of the Ink Delivery System which physically drives the ink from the Ink Cartridges in the ISS to the Printheads in the Carriage Assembly. The ink flows through a flexible tube from the ISS to the Carriage by means of the pressure applied by the pumping device in the ISS.
Functional Overview Service Station The purpose of the Service Station is to service the Printheads in order to guarantee their performance along their specified functional life in the following ways: Wiping of Printheads nozzle plate surface. Applying dissolvent on the Printheads nozzle plate surface. Capping the Printheads when they are not printing.
Glossary Glossary ac Alternating current. ANSI size An American standard media size; e.g. D, E 11 device An external item connected to the computer: printer, plotter, tape drive, etc. Your HP DesignJet is a device. dpi application Dots per inch, a measure of print resolution. The software you use to create your drawings. driver APS The software that controls the communication Air Pressurization System between a computer and a device.
Glossary HP-GL/2 One of Hewlett-Packard's standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL. IDS Ink Delivery System. margin The space around the page added by the printer to separate one page from another and to avoid printing right to the edge of the media. matte Not glossy. I/O Input/output The transmission of data between a computer media and a device. The material, usually paper, onto which the printer prints.
Glossary PANTONE The PANTONE MATCHING SYSTEM® is an international standard for color communication in the graphics art industry. raster A method for defining an image, in terms of dots rather than lines. Raster data typically needs more memory than vector data. pen RGB Even though the plotter has no physical pens, Red, green and blue. A standard color model. the lines it draws match the attributes of a pen. RIP platen Raster Image Processor.
About this Edition This is the 3rd edition of this Service Manual 2nd edition, titled HP DesignJet 500, 510 and 800 Series Printers Service Manual
What’s in this Service Manual This manual contains information necessary to test, calibrate and service: - HP DesignJet 500 (models C7769B/C7770B) - HP DesignJet 500PS (models C7769C/C7770C) - HP DesignJet 500Plus – 24” Model (P/N C7769F) - HP DesignJet 500Plus – 42” Model (P/N C7770F) - HP DesignJet 500Mono – 24” Model (P/N C7769E) - HP DesignJet 500Mono – 42” Model (P/N C7770E) - HP Designjet 510 – 24” Model (P/N CH336A) - HP Designjet 510 – 42” Model (P/N CH337A) - HP Designjet 510PS – 24” Model (P/N CJ9
Index Index 12 A D Advance Calibration 5-9 Drive Roller 8-86 Drive Roller Encoder Sensor 8-38 B Back Platen 8-17 Banding 1-6 Belt 8-78 Belt Swelling 9-2 Boot-Up Sequence 1-12 C Carriage Assembly 8-78 Carriage Movement Test 4-8 Change Cutter 4-24 Change Ink Tubes 4-25 Cleaning Drive Roller 9-3 General 9-2 Print Platen 9-3 Printer 9-2 Color Calibration 5-7 Color differences 1-6 Cover Sensors 1-3 Cutter Assembly 8-32 Cutter Bushing 8-35 Cutter Guide 8-55 Cutter Guide Bracket 8-36 E EEROM Setup 4-16 Ch
Index Formatter/Accessory Card 1-14 Front Panel 8-9, 10-6 Functional Overview Electrical System 10-3 Front Panel 10-6 Ink Delivery System 10-7 Ink Supply Station 10-7 Power Supply Unit 10-5 Service Station 10-10 SKU Overview 10-2 Tubes Assembly 10-9 Interconnect PCA 8-50 Installing Air Pressurization System 8-20 Carriage Assembly 8-51 Electronics Module 8-27 Platen Assembly 8-63 Right Hand Cover 8-6 Trailing Cable 8-40 Interface Specifications 10-17 ISS Assembly 7-14 L G Gear Assemblies 8-92 I Ink Cartr
Index Paper-Axis Shutdowns 1-4 Parts List Back Platen Assembly 7-12 Carriage Assembly 7-34 Cutter Assemblies 7-18 Drive Roller 7-42 Drive Roller Encoder Sensor 7-30 Electronics Module 7-14 Ink Delivery System 7-20 Interconnect Cable 7-38 Left Hand Cover 7-6 Miscellaneous Items 7-44 Paper-Axis Motor 7-40 Pinch-Wheel Assemblies 7-26 Power Supply 7-16 Print Platen Assembly 7-32 Printer Support 7-2 Right Hand Cover 7-4 Rollfeed Module 7-10 Scan-Axis Motor 7-28 Service Station and Spittoon 7-22 Service Station H
Index Drive Roller Encoder Sensor 8-38 Electronics Module 8-24 Encoder Strip 8-76 Fork Idler, Tensioner and Idler Pulley 874 Formatter 8-20 Front Panel 8-9 Gear Assemblies 8-92 Ink Supply Station 8-48 Ink Supply Tubes 8-60 Interconnect Cable 8-59 Interconnect PCA 8-50 LAN Card 8-21 Left Encoder Holder 8-33 Left End Roll-Feed 8-13 Left Hand Cover 8-5 Media Deflectors 8-11 Media Sensor 8-19 Paper-Axis Motor 8-84 Pinch-Arm 8-66 Pinch-Arm Lever 8-69 Pinch-Arm Mechanism 8-67 Pinch-Arm Sensor 8-71 Power Supply 8-
Index 1111 2-10 1113 2-10 1211 2-10 2110 2-11 2111 2-11 2210 2-11 4110 2-11 4113 2-12 4210 2-12 4310 2-12 4311 2-12 5610 2-12 5613 2-13 6104 2-13 6105 2-14 6404 2-14 7104 2-15 7106 2-15 7204 2-16 7304 2-16 7904 2-17 8101 2-17 8111 2-17 8510 2-18 8601 2-18 8611 2-18 8613 2-19 8713 2-19 9310 2-19 Continuable 2-2 Explanation 2-2 Non-Continuable 2-2 System Error Codes 1-2 Troubleshooting Procedure 6-4 Considerations for using 6-4 Flowchart 6-7 How to use it 6-4 No Defects Found 6-8 Tubes Assembly 10-9 Turn Dri
