HP DesignJet 800 Printer - User's Reference Guide

ManualsBrandsHP ManualsPrinterHP Designjet 800ps Printer (24 in)

Using this Guide

Introducing Your

HP DesignJet 800 Printer

Front View of Printer Printer Connections

Media & InkIntroduction Front Panel Other

Printer

Options

Index

Solutions

Introduction

This User’s Reference guide explains how to use your D/A1 size or A0+/E+ size HP DesignJet 800 Printer.

The Introduction Tab contains these topics:

• Using this Guide

Contains information on how to use this guide. There is an explanation of when you should use it and what each

of the navigation buttons do when you click on them.

• Introducing Your HP DesignJet 800 Printer

Contains a brief overview of the printer. It contains information about the printer’s features and what is included

with the printer.

• Front View of Printer

Contains a view of the front of the printer showing the location of the printer’s consumable items.

• Printer Connections

Shows the all connections: power, parallel interface, USB and network interface.

Summary of content (246 pages)

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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections Introduction This User’s Reference guide explains how to use your D/A1 size or A0+/E+ size HP DesignJet 800 Printer. The Introduction Tab contains these topics: • Using this Guide Contains information on how to use this guide.
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections Using this Guide These topics detail the contents of the User’s Reference Guide, provide information on associated publications and give the source of any other related material concerning your printer.
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections How to Use this Guide This User’s Reference guide explains the details for using both the D/A1 size and A0+/E+ size HP DesignJet 800 Printers. This guide is designed as a detailed reference guide to your printer. For more day-to-day guidance you can refer to the Pocket Guide.
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections Related Information • The Setup Poster Step-by-step information on how to prepare your printer for use (came with your printer).
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Other Front View of Printer Index Printer Connections User’s Reference Guide Navigation The buttons on each side of the screen allow you to rapidly navigate though this document. Home To return to the Welcome Screen of the Using Your Printer CD-ROM, click the Home button. To exit this document and quit the Acrobat Reader application, click the Exit Button.
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Introduction Media & Ink Using this Guide Solutions Printer Options Front Panel Introducing Your HP DesignJet 800 Printer Front View of Printer Introducing Your HP DesignJet 800 Printer • Your Printer’s Main Features A general overview of the major features of your printer. • HP Ink Supplies A description of the HP Ink Supplies required for your printer. • Print Resolution Specifications of the print resolution for your printer.
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections Your Printer’s Main Features The HP DesignJet 800 printing system is specially designed for medium sized work-groups in Architecture, Engineering and Construction (AEC), mechanical CAD design and Geographical Information Systems (GIS).
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections • Speed: The HP DesignJet 800 printer delivers speeds of 250ft2/hour and color CAD line drawings on bond media are printed up to three times faster than its predecessor the, the HP DesignJet 700 series printers.
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections HP Ink Supplies HP Ink Supplies for your printer contain two components: printheads and ink cartridges. Your HP DesignJet 800 printer uses the following HP Ink Supplies: • Black Ink Cartridges are HP No 10 Supplies. • Cyan, Magenta and Yellow Cartridges are HP No 82 Supplies. • All Printheads are HP No 11 Supplies.
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Introduction Media & Ink Using this Guide Solutions Printer Options Front Panel Introducing Your HP DesignJet 800 Printer Other Front View of Printer Index Printer Connections Print Resolution Your HP DesignJet 800 printer provides two different print modes that change the print resolutions of each of the print quality modes. These different print modes are optimized for: Line Drawings/Text or Images.
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Introduction Media & Ink Using this Guide Solutions Printer Options Front Panel Introducing Your HP DesignJet 800 Printer Other Front View of Printer Index Printer Connections Media You can print on roll media or sheet media up to 42 inches (1066.8 mm) wide with the A0+/E+ size HP DesignJet 800 printer and up to 24 inches (609.6 mm) with the D/A1 size model.
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections User Interface The printer's front panel includes an easy-to-use interface with a display, giving you access to a comprehensive set of printer functions. See Navigating the Menu System, for a short tutorial to teach you how to navigate through the menus and a description of internal prints.
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Index Printer Connections Memory The D/A1 size and A0+/E+ size HP DesignJet 800 printers come with a total of 96MB of Random Access Memory (RAM) – 32MB in the printer and 64MB on the HP-GL/2 Accessory card.
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Introduction Media & Ink Using this Guide Solutions Printer Options Front Panel Introducing Your HP DesignJet 800 Printer Front View of Printer Other Index Printer Connections Drivers Always use the right driver (configured correctly) for the combination of your application software and your printer to ensure that your printer prints exactly what you were expecting in terms of: size, position, orientation, color and quality. NOTE: Many software applications include their own drivers.
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Front View of Printer Other Front View of Printer Ink Cartridge Power Switch/Indicator Printhead Front Panel Index Printer Connections
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Introduction Media & Ink Using this Guide Solutions Front Panel Introducing Your HP DesignJet 800 Printer Printer Options Other Front View of Printer Index Printer Connections Printer Connections Your HP DesignJet 800 printer can be connected directly to your computer via the traditional parallel interface or through the Universal Serial Bus (USB) port.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Media & Ink The D/A1 size and A0+/E+ size format HP DesignJet 800 Printers use a variety of media. The recommended media is engineered to use with your printer and your printer’s ink system to give you the best results. The Media & Ink Tab contains these topics: • Media Choice explains how to choose the correct media type.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Media Choice • Choosing Paper or Other Media Your printer supports several types of paper. Choosing the best paper type for your needs is an essential step in ensuring good image quality. These topics help you to select the best media for your particular printing task.
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Introduction Media & Ink Media Choice Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Ink Cartridges Index Printheads Choosing Paper or Other Media For best printing results, use only genuine Hewlett-Packard paper or other type of media, whose reliability and performance have been developed and thoroughly tested.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Paper Types The following topics address the various types of media available, their particular use and how to obtain information about them. • Physical Characteristics of Paper Types Details the physical characteristics of each of the supported paper types.
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Introduction Media Choice Media & Ink Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Physical Characteristics of Paper Types The following table lists the physical characteristics and selection numbers of supported HP Premium Printing Material. Always print on the image side with the special coating. Image side faces outward on roll products from Hewlett-Packard.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Physical Characteristics of Paper and Other Media (Continued) HP Premium Printing Material HP High-Gloss Photo Paper 6 mil (158g/m2) - 100 ft. (30m) HP Semi-Gloss Photo Paper 6 mil (158g/m2) - 100 ft. (30m) HP Paper-Based Semi-Gloss 6 mil (158g/m2) - 100 ft. (30m) HP Clear film 4 mil (174g/m2) - 75 ft. (22m) HP Translucent bond 3 mil (67g/m2) - 75 ft.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Additional Information About Paper Types The following HP Premium Printing Material can be used to perform the printhead alignment, see Printhead Alignment.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Combinations of Media Type and Print Quality Selection Use the following tables, given by application, to guide you when choosing your paper and selecting the print quality setting (Fast, Normal, Best).
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Introduction Media Choice Media & Ink Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Ink Cartridges CAD Drawings—Mono The following table lists the recommended print quality settings for specific usage with typical media.
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Introduction Media Choice Media & Ink Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Ink Cartridges CAD Drawings & GIS—COLOR (Lines and low density) The following table lists the recommended print quality settings for specific usage with typical media.
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Introduction Media Choice Media & Ink Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Ink Cartridges CAD Rendering, GIS & Images—COLOR and CAD (high ink density) The following table lists the recommended print quality settings for specific usage with typical media.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Handling Your Paper or Type of Media Take the following precautions when handling paper or other type of media: • Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Obtaining Roll or Sheet Paper Information If roll media or sheet media is loaded, the type of media is displayed when you select the Paper menu on the front panel.
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Introduction Media & Ink Media Choice Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Ink Cartridges Print Times for a Selected Print Quality The following table lists some Typical Printing Times D/A1 size.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Printable Area The following topics detail the printable areas for each of the different paper size systems: • ANSI Paper The American National Standards Institute imperial paper sizing system. • Architectural Paper The Architectural paper sizing system.
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Introduction Media & Ink Media Choice Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Index Ink Cartridges Printheads ANSI Paper The following table lists the printable area for the ANSI paper size system. The left & right margins are 0.2 inches (5 mm) and the leading & trailing edge margins are 0.7 inches (17 mm).
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Introduction Media Choice Media & Ink Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Index Ink Cartridges Printheads Architectural Paper The following table lists the printable area for the Architectural paper size system. The left & right margins are 0.2 inches (5 mm) and the leading & trailing edge margins are 0.7 inches (17 mm). Where: Printable area = Paper Size – Margins .
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Introduction Media & Ink Media Choice Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Index Ink Cartridges Printheads ISO Paper The following table lists the printable area for the ISO paper size system. The left & right margins are 0.2 inches (5 mm) and the leading & trailing edge margins are 0.7 inches (17 mm).
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Roll Media The following procedures are described in detail, with animations where appropriate: • Installing a New Roll on the Printer • Loading Roll Media • Unloading Roll Media • Removing Roll Media from the Spindle • Cutter Replacement Index Printheads
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Installing a New Roll on the Printer The animation sequence shows how to install a new roll of paper on the printer. CAUTION: Make sure the printer wheels are locked (the brake lever on each wheel is pressed Down) to prevent the printer from moving.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Loading Roll Media The animation sequence shows how to load a new roll of paper on the printer. NOTE: You must have installed a new roll of paper on the printer before you can load it. The front-panel menu items are: Select (using the keys) Then Press: 1. Paper Enter 2. Load Roll Enter 3. Select Roll Type Enter Click on the icon to run the animation sequence.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Unloading Roll Media The animation sequence shows how to unload a roll of paper from the printer. Click on the icon to run the animation sequence. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it's remote from your computer.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Removing Roll Media from the Printer The animation sequence shows how to remove a roll of paper from the printer. NOTE: Click on the You must have unloaded the roll of paper from the printer before you can remove it. icon to run the animation sequence. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it's remote from your computer.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Removing Roll Media from the Spindle The animation sequence shows how to remove a roll of paper from the roll spindle. NOTE: Click on the You must have removed the roll of paper from the printer before you can remove it from the spindle. icon to run the animation sequence.
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Introduction Media & Ink Media Choice Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Cutter Replacement The animation sequence shows the complete procedure for the replacement of the paper cutter in your printer. Prerequisites Before attempting to replace the cutter you must contact your local HP Customer Care center to: • Order the replacement cutter. • Receive instructions on how to access the Front Panel Service Menu.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Sheet Media • Which Side Up Instructs you how to identify which side of the sheet media should be printed on. • Which Edge First Explains which edge of the sheet should be loaded first (short edge or long edge). • Loading Sheet Media Details the sheet media loading procedure. • Unloading Sheet Media Details the sheet media unloading procedure.
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Introduction Media & Ink Media Choice Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Which Side Up The printer prints on the side of the paper facing up. It can be important to load the sheet with the correct side facing up. See the table below. Print Side for Media Types Media Type HP Bright White Inkjet Paper (Bond) HP Vellum Matte or Glossy Both sides are the same. If sheet is curled, load with curl down.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Which Edge First You can load sheet paper in either portrait or landscape orientation. Unless you are using the Rotate option, always load the sheet in the same orientation as you have specified in your software.
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Introduction Media & Ink Media Choice Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Loading Sheet Media The animation sequence shows how to load a new sheet of paper on the printer. Important • If you have a roll of paper loaded on the printer you must first unload it from the printer. • Make sure the correct side of the sheet is facing up when you load it.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Unloading Sheet Media The animation sequence shows how to unload a sheet of paper from the printer. Important • To give the ink time to dry the printer holds the paper for some time. Click on the icon to run the animation sequence. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it's remote from your computer.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Ink System These topics cover the various elements of the Ink System. • What are HP Ink Supplies? Details the elements of the HP Ink Supplies supplies. • Component identification Shows you where to find the various elements of the Ink System.
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Introduction Media & Ink Media Choice Solutions Roll Media Printer Options Front Panel Sheet Media Ink System Other Ink Cartridges Index Printheads What are HP Ink Supplies? For each of the four ink colors used in the printer, there are two separate components, the printhead and the ink cartridge. These components are called the HP Ink Supplies and are coded with an Hewlett-Packard No. selection number to help you reorder the correct replacement.
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Introduction Media Choice Media & Ink Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Component identification The following illustration will help you identify the components of the HP Ink Supplies. Printheads Ink Cartridges The Hewlett-Packard selection number on the ink cartridges and printheads makes it easy for you to find the correct HP Ink Supplies for your printer.
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Introduction Media Choice Media & Ink Roll Media Solutions Printer Options Front Panel Sheet Media Ink System Other Ink Cartridges Index Printheads Ink Supply Guidelines For optimum results from your printer and the ink system, always follow these guidelines when handling the HP Ink Supplies: • Always install the ink cartridges and printheads before the expiry date, which is on the packaging. • Install ink cartridges and print heads in their color-coded slots.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Precautions Handle the HP Ink Supplies with care. In particular the printhead, which is a high precision device and must be handled carefully. CAUTION: Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead. • Do not put the printhead down on the nozzles. • Do not be rough when handling the printheads.
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Introduction Media Choice Media & Ink Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Color Calibration You can calibrate the ink system for the specific media loaded in your printer. Doing this ensures the printed output matches the colors of the original image as closely as possible. The printer stores the calibration data for each type of media you have calibrated it for since it was powered up.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads When to Replace When to change your HP Ink Supplies is mostly determined by you with guidance from the front panel.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Drying Time The following topics detail drying time function and how to use it to ensure you obtain the highest quality print under all conditions. • Drying Time Settings Describes how to set the required drying times from the Front Panel.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Drying Time Settings With some paper types and environmental conditions the ink needs time to dry before the paper is unloaded. The printer has three settings which you can choose through the front panel. See Navigation Example for more help.
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Introduction Media Choice Media & Ink Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Typical Drying Times The following table shows the typical drying times for Hewlett Packard tested paper at approximately 25°C with 50% relative humidity.
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Introduction Media & Ink Media Choice Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Drying Procedure The drying procedure operates as follows: 1. The printed image emerges from beneath the printer window and a vacuum holds it on the platen of the printer. 2. The front panel displays: The countdown timer indicates how much drying time remains 3.
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Introduction Media Choice Media & Ink Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Ink Cartridges • Ink Cartridges Errors Details the different error messages that could be displayed on the front panel for the Ink Cartridges. • Ink Cartridges Levels Details the different levels information that can be displayed on the front panel for the Ink Cartridges.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Ink Cartridges Errors Front Panel can display the following error messages for the ink cartridges: Cartridge Missing Faulty Cartridge NOTE: Cartridge Nearly Reached End of Life Cartridge Empty If a cartridge has actually passed its expire date it will be shown as a faulty cartridge and will have to be replaced.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Ink Cartridges Levels Front Panel will tell you when your ink supply is low, very low or empty. This means you know current status of your HP Ink Supplies all the time: Cartridge Full Low Ink Warning Cartridge Empty NOTE: Depending on type of print jobs, a cartridge with a Low Ink Warning may in fact last quite a long time (i.e.
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Introduction Media & Ink Media Choice Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Ink Cartridge Information Use the following procedure to display the Ink Cartridge Information screen on the front panel. The front-panel menu items are: Select (using the keys) Then Press: 1. Ink Enter 2. Information Enter 3. Ink Cartridges Enter 4.
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Introduction Media Choice Media & Ink Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Ink Cartridge Replacement The animation sequence opposite shows how to replace an Ink Cartridge. WARNING: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: Only remove an ink cartridge if you are replacing it.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Printheads • Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads. • Printhead Information Shows you how to display the current status of the Printheads on the Front Panel display. • Printhead Replacement Details the Printhead Replacement procedure.
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Introduction Media & Ink Media Choice Roll Media Solutions Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Printhead Errors Front Panel can display the following error messages for the printheads: Printhead Missing Faulty Printhead NOTE: Printhead Worn Out Unknown Error An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is. Refer to Unknown Printhead Error to solve this problem.
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Introduction Media & Ink Media Choice Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Printhead Information Use the following procedure to display the Printheads Information screen on the front panel. The front panel menu selections are: Select (using the keys) Then Press: 1. Ink Enter 2. Information Enter 3. Printhead Enter 4.
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Introduction Media & Ink Media Choice Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Printhead Replacement The animation sequence shows how to replace a printhead in the printer. The front panel menu selections are: Select (using the keys) Then Press: 1. Ink Enter 2. Replace Printheads Enter Click on the icon to run the animation sequence. A printable version of the sequence is also available.
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Introduction Media Choice Media & Ink Solutions Roll Media Front Panel Sheet Media Printer Options Ink System Other Ink Cartridges Index Printheads Printhead Alignment You should have one of the following types of paper loaded before attempting to align the printheads: HP Bright White Inkjet Paper (Bond), HP Coated Paper, HP Heavyweight Coated Paper, HP High-Gloss Photo Paper, HP Satin Poster Paper or Plain Paper.
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Solutions These topics guide you through the different procedures required to troubleshoot and find the solution to various problems you could encounter while using your printer.
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Introduction SolvingProblems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Solving Problems • To find the meaning of front-panel messages, see Message Descriptions. • If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-step procedures. Use this manual's index or table of contents to find the section.
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Introduction SolvingProblems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Finding the Source of Your Problem 1. Look at the front-panel display for messages. See Message Descriptions for a full explanation of front-panel messages. 2. Test the printer. – Switch the printer off on the front of the printer.
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Image Quality Problems Your HP DesignJet 800 printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Configuration Correction Before attempting the image quality diagnostic procedures contained in this section it is important to first check that the printer is correctly configured to print what you want. Many problems concerned with image quality can be solved by correcting the way the printer is configured.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Troubleshooting Procedure Working through the Troubleshooting procedure should always be your first action when you encounter image quality problems. Refer to the Troubleshooting Flow Chart for a description of the sequence of processes used to complete troubleshooting procedure.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Diagnostic Print A Interpretation Other Index Other Problems Getting Help Diagnostic Print A Diagnostic Print A contains several blocks of color and a block of thin black broken lines (the lines are actually very much closer than those represented here). 1.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Index Other Problems Getting Help Diagnostic Print B Interpretation 1. For each color in the pattern in Diagnostic Print B, you are asked about the quality—look for missing lines. If you answer that a color is defective, the printer tries to clean that printhead.
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Index Getting Help Troubleshooting Flow Chart The following diagram shows the flow of the troubleshooting procedure.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Other Image Error Index Other Problems Getting Help Advance Calibration It is important that the paper loaded for this calibration is exactly that used for normal printing, both in quality (for example, glossy paper) and in width (for example, A0 or 36-inch). Either roll or sheet paper can be used.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Printer Options Media Problems Image Error Other Other Problems Index Getting Help Advance Calibration Values The printer stores the advance calibration values of the last two different types of media used for the calibration. When you print the printer ties to match the media you have selected to the stored values.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Stepped Lines When you look at the image you have printed there are ‘stepped lines’ in the borders of arrows and diagonal lines. The lines should be straight with no stepping. The following is an example of what you might see if you have problems with Stepped Lines. To solve this problem: 1.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Incomplete Lines When you look at the image you have printed there are: • Missing or faint lines • Printed characters having missing parts to them. The following is an example of what you might see if you have problems with incomplete lines.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Color Alignment When you look at the image you have printed: The colored lines are printing double and they are the wrong colors The borders of colored blocks are overlapped and the overlapping areas have different colors in them.
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Introduction Media & Ink Solving Problems Solutions Image Quality Problems Front Panel Ink Supply Problems Media Problems Printer Options Image Error Other Other Problems Index Getting Help Horizontal Banding When you look at the image you have printed there are light or dark lines on the image, these are particularly highlighted in high density ink areas. This problem is known as banding.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Color Accuracy These are the areas you should review when troubleshooting a color accuracy problem: Configuration Check that you are using the correct driver setting for your software. Check which ink emulation mode has been selected in the front panel; see Color Settings.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Color Consistency problems • Some media may discolor or change with age. Check that your media is fresh and has been stored correctly. • If the environmental conditions you are printing in change rapidly, you may see changes in the color consistency.
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Color Accuracy Configuration The configurations of the printer defines how ink is applied to each type of media. Use the information in the following table to configure your printer and software for best color accuracy.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Additional Color Accuracy Information The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation: • The Software Application Notes for your application, in the package shipped with your printer.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Printer Options Media Problems Image Error Other Other Problems Index Getting Help Ink Supply Problems Most of the problems that you could encounter when working with the HP Ink Supplies are solved with guidance from the front panel. The only acception to this is the Unknown Printhead Error. A full list of front messages are supplied in Message Descriptions.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Unknown Printhead Error An unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is. Whenever this happens the front panel displays this error message.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Index Getting Help Media Problems • Media Details the general rules to follow to avoid media problems. • Clearing a Media Jam Describes how to clear a media jam. • Ink Marks on the Media Details the way to solve ink mark problems; warped lines, blurred lines, marks or scratches on glossy paper.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Index Getting Help Media Always make sure that you are using the appropriate media for your image and that it is consistent with your software application. To ensure color accuracy and print-quality performance of the printer, use only media types that have been certified for your printer.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Clearing a Media Jam If the front panel displays this message: There is probably paper jammed in the printer.
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Introduction Media & Ink Solving Problems Solutions Image Quality Problems Ink Supply Problems Printer Options Front Panel Media Problems Other Image Error Other Problems Index Getting Help Removing jammed paper 1. Open the window. 2. Switch the printer off at the front. 3. If necessary, carefully move the printhead carriage out of the way—if possible all the way to the enclosed area on the left or the right. Which way you are able to move it depends on where the paper is jammed.
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Index Getting Help Removing jammed paper (Continued) CAUTION: The area where the printhead carriage is parked can get quite dirty; be careful not to get ink on your hands. 9. Close the window and switch on the printer. 10. Wait for the printer to finish initializing. 11.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Printer Options Front Panel Media Problems Ink Marks on the Media • Warped Lines • Blurred Lines (Ink “Bleeds” from Lines) • Marks or scratches on glossy paper after printing • Smears or Scratching on Your Printed Media Image Error Other Other Problems Index Getting Help
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Index Getting Help Warped Lines • The media itself may be warped. This can happen if it has been used or not be stored in the environment conditions. • For all environmental specifications, see Enviromental Specifications.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Index Getting Help Smears or Scratching on Your Printed Media This problem can appear on paper-based coated media if a lot of ink is printed quickly. The media cannot absorb the ink quickly enough and becomes distorted.
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Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Index Getting Help Media Loading Problems The Front Panel Keeps Indicating that media is misaligned or incorrectly positioned. Roll media • The roll media may be loaded the wrong way. The paper should load over the roll towards you, see Loading Roll Media. • The paper may be skewed.
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Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Printer Options Front Panel Media Problems Image Error Other Other Problems Index Getting Help Media Output Problems Prints Fall on the Floor After Being Cut • Make sure the media bin is open. • Do not let more than twenty prints accumulate in the bin. • Make sure roll media is loaded correctly.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Image Error • Image is Incomplete Details the actions to take when the print is: Blank, Partial or has suffered clipping. • Printed Image Incorrect Explains why the image is: • In one portion of the printing area Unexpectedly rotated. Mirrored. Distorted or unintelligible. Overlaid with another image.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Image is Incomplete • Print is Completely Blank • Output Contains Only a Partial Print • Image is Clipped • Long-Axis Print Is Clipped Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Print is Completely Blank If the front-panel Graphics language setting is Automatic (the default), try the other settings: (HP-GL/2 for an HP-GL/2 file, etc., and send the file again.
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Image is Clipped • This normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software. For general advice on printing areas and page size, see Printable Area.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printed Image Incorrect • Image is in One Portion of the Printing Area • Image is Unexpectedly Rotated • Print is a Mirror Image of the Original • Print is Distorted or Unintelligible • One Image Overlays Another on the Same Sheet • Pen Settings Seem to have No Effect • Page Format or Rotate does not Work Printer Options Image Error Other Other Problems Index Gett
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Image is in One Portion of the Printing Area • Is the page size configured in the software too small? • Are you sure that your software doesn't believe the image to be in one quadrant of the page? • Otherwise, this indicates an incompatibility between the software and the printer: • Is your software con
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Print is Distorted or Unintelligible • The interface cable between your computer and the printer could be faulty. Try another cable to see if the problem is corrected. • If you have connected your computer to the parallel port on the printer, make sure you are using a genuine HP parallel interface cable.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Other Sources of Information If you don't find the solution to the problem here, other sources of help are: • The documentation supplied with the driver that you are using to manage the output from your software application to the printer.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Printer Options Media Problems Image Error Other Other Problems Index Getting Help Other Problems • Communication Problems Describes typical problems you could encounter with communications between your computer and the printer. • Printer does not Print Details common causes for the printer failing to print. • Printer Seems Too Slow Lists the reasons why printing may slow down.
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Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Communication Problems Symptoms are: • The front-panel display does not show Processing when you are sending a print to the printer. • Your computer displays an error message when you are trying to print. • Your computer or printer “hangs” (stays idle) while communication is taking place.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Printer does not Print • You may have a power problem. If there is no activity at all from the printer, and power on indicator in the power switch on the front of the printer is off, check that the power cable is connected correctly and that there is power available at the socket.
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Introduction Solving Problems Media & Ink Solutions Image Quality Problems Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Printer Seems Too Slow • Did you specify Best print quality level on the front panel? Best quality mode prints take longer to print. • Did you specify the right media type when loading the media? For details of front-panel media types, see Paper Types.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Getting Help • HP Customer Care Details about the HP Customer Care program. • What to Do Before You Call Information on what you should do before you contact your local HP Customer Care Center. • HP DesignJet Online How to get help and much more via the World Wide Web.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help HP Customer Care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet.
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help What to Do Before You Call 1. Review the troubleshooting suggestions in this section: – In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).
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Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help HP DesignJet Online Direct access to HP and the information you want, when you need it. Register now! www.hp.com/go/designjet HP DesignJet Online is a free, web-based “user club” exclusive to HP DesignJet users.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel The printer’s front panel is a user-friendly interface that gives you access to a comprehensive set of printer functions. There is also information on your ink consumable items which is continually updated.
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Introduction Media & Ink The Front Panel Solutions Front Panel Menu Structure Printer Options Other Navigating the Menu System Index Message Descriptions The Front Panel The panel on the front of your printer is the principal way of changing the behavior of the printer, apart from any software driven controls that may be provided through the application in use.
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Introduction Media & Ink The Front Panel Solutions Front Panel Menu Structure Printer Options Other Navigating the Menu System Index Message Descriptions Navigation Keys The display section of the front panel consists of an LCD display and the following five navigation keys: The following navigation keys are provided to navigate through the menus displayed on the screen: • The Up • The Menu key takes you to the main screen.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Other Navigating the Menu System Index Message Descriptions Display Screen The display screen of the front panel shows the main menu (the words displayed may vary). NOTE: You can always reach the main menu by pressing the Menu key. After a short time-out, the display will always revert to the main menu with the Job Management menu active.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Other Navigating the Menu System Index Message Descriptions Action Keys The Cancel key cancels the current printer operation (printing or preparing for printing). It will also cancel the current menu selection and return to the main menu if a menu option is highlighted. The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Menu Structure The front panel display area screen shows the four classes of menu options available represented with specific icons. Click on the icon to displays its menu structure.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Paper Menu Click on menu item to go to relevant topic.
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Introduction Media & Ink The Front Panel Solutions Printer Options Front Panel Menu Structure Other Navigating the Menu System Index Message Descriptions Ink Menu Click on menu item to go to relevant topic.
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Introduction Media & Ink The Front Panel Solutions Front Panel Menu Structure Printer Options Other Navigating the Menu System Job Management Menu Click on menu item to go to relevant topic. Job Management Queue/Copies # Jobname (# Copies) / Queue is empty Copies 1, 2, … , 99 Move to front Cancel Reprints Delete Queue ON/OFF Nest settings Nest ON/OFF Wait time 1, 2, … , 99 min.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Other Navigating the Menu System Index Message Descriptions Set-up Menu Click on menu item to go to relevant topic.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Other Navigating the Menu System Index Message Descriptions Set-up Menu continued Click on menu item to go to relevant topic.
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Introduction Media & Ink The Front Panel Solutions Front Panel Menu Structure Printer Options Navigating the Menu System Other Index Message Descriptions Navigating the Menu System From the top level of the menu system, you can navigate through the menus using the display keys. Any menu item followed by a greater than symbol (>), indicates that a further level of menu items is available.
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Introduction Media & Ink Solutions The Front Panel Front Panel Menu Structure Printer Options Navigating the Menu System Other Index Message Descriptions Navigation Example This section provides a typical example of how to navigate through the menus to configure a specific print option.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Setting Drying Time Navigation Example (Continued) Key Action 3. Use the Up and Down keys to highlight the Drying time menu option. Display Result The display shows the Drying time option highlighted. 4. Press the Enter key to enter the Drying time menu.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Setting Drying Time Navigation Example (Continued) Key Action Display Result 6. Press the Enter key to enter the Manual drying time setting menu. The display shows the Manual drying time setting menu to allow you to select the drying time you require. 7. Press the Up key once to select two minutes.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Setting Drying Time Navigation Example (Continued) Key Action 9. Press the Top key to return to the top level menu. Previous … Display Result The display shows the Ink menu.
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Introduction Media & Ink Solutions The Front Panel Front Panel Menu Structure Printer Options Navigating the Menu System Other Index Message Descriptions Message Descriptions This is a list of the error messages in the front-panel display. If an action is needed, it is shown in italics in the Explanation and Action column. The messages are listed in alphabetical order.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Error Select Replace Printheads The printer has detected that one or more of the printheads is missing or has an error, as indicated by flashing crosses. The four icons refer from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) printheads.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Ink cartridge replacement required The printer has detected that one or more of the ink cartridges is missing or has an error, as indicated by flashing crosses. The four icons refer from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) cartridges.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Install missing cartridges before replacing printheads Explanation and Action You are replacing printheads, but the printer has detected that one or more cartridges are missing. The missing cartridges must be installed before the printheads are replaced. Follow the procedure for Printhead Replacement.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Option not available now You have selected an option in the menu that is not available at the moment. (The printer may be busy, out of ink, out of paper, etc.) Out of paper The printer ran out of paper while printing the calibration pattern.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Paper mispositioned The paper is not properly positioned in the printer. Either it is out of the load line margins or it has moved too much from its previous position. Reload the paper following the normal procedure, to solve this problem.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Paper too big Press ENTER to retry Press CANCEL to abort While loading paper into the printer (roll or sheet), the printer has found that it is either too wide or too long (only for sheet) to be loaded properly.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Paper too small Press ENTER to retry Press CANCEL to abort While loading paper into the printer (roll or sheet), the printer has found that it is either too narrow or too short (only for sheet) to be loaded properly.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Printhead replacement not available now. Cancel print jobs before replacement You have requested the printer to replace one or more printheads, but the printer is busy printing a job and cannot honor the request now.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Printheads not aligned Paper too small to align printheads Press ENTER to continue You have replaced one or more printheads but the printer has detected that you do not have wide enough paper loaded for the alignment process.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Problems detected in INK CARTRIDGES. Continue process and replace them. Press ENTER to continue There is an error with the ink cartridges during the preparation of the ink system. Press the Enter key and then follow the instructions to replace the faulty ink cartridges.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Right edge of sheet too far from load line Press ENTER to retry Press CANCEL to abort During the loading of a sheet of paper, the printer has detected that the paper is too far to the left; it should be aligned close to the blue line painted on the right side of the platen.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Sheet not loaded Load sheet with printed pattern The printer is trying to perform a scan of the calibration pattern, but no sheet was found. Load the sheet that was printed by the Create pattern part of the calibration routine.
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Introduction Media & Ink Solutions The Front Panel Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Unable to initialize ink system. Call HP representative. The system cannot successfully complete the startup. Call HP for service. Unable to prepare ink system.
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Introduction Media & Ink The Front Panel Solutions Menu Structure Front Panel Printer Options Navigating the Menu System Other Index Message Descriptions Front Panel Messages (Continued) Message Explanation and Action Warning! Machine calibrations need to be performed. Refer to guide for instructions. The color calibrations for the paper that is loaded have been lost. Follow the procedure described in Advance Calibration.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Printer Options Image Appearance Other Print Management Index Printer Configuration Printer Options The printer has many options that you can use to ensure that the image you print has the look and appearance you want. You can select printer settings either from the front panel or from the driver you have for the printer. In most cases the driver settings override the front panel settings.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Page Format • Page description explains how to make sure the you obtain the prints from your printer in the format you want. • Rotating an Image details on how to rotate the image. • Printing a Mirror Image explains how to print a mirror image of your print.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Printer Options Front Panel Image Appearance Other Print Management Index Printer Configuration Page description This section explains how to make sure that the printer produces your print in the page format you want. Leading Edge Margins 17 mm (0.7 in) Page Size 5 mm (0.2 in) Direction of paper leaving the printer Printing Area 17 mm (0.7 in) Inked Area 5 mm (0.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Page Size Page size can be specified from the front panel or in the software, where it may be called “Page Size”, “Media Size”, “Paper Size”, etc., and where the options include, for example, ISO A3, ANSI Letter, Custom. If your software does not define the page size in the print file, the front-panel setting is used.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Rotating an Image These topics detail all aspects of job rotation: • Job Rotation (HP-GL/2) • Page Size and the Rotation • What is Rotated? Job Rotation (HP-GL/2) If the software in the driver does not specify the rotation setting, it can be specified in the front panel (Paper > Page Format > Rotate).
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Printer Options Front Panel Image Appearance Other Print Management Index Printer Configuration What is Rotated? With roll paper, both the image and the page orientation are rotated. A 90º A 0º A A Notice that the narrow margins are always at the left and right sides, regardless of the orientation. The page size is adjusted to maintain the printing area, preventing clipping.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Printing a Mirror Image If you are using clear imaging paper, sometimes called backlit, you may want to print a mirror image of your print, so that when the paper is lit from behind it is in the correct orientation. This can be done from the front panel, without changing the image in your software.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Setting Page Size in the Front Panel • Adjusting the Page Size in the Front Panel Details how and why you would adjust the Page Size from the Front Panel. • Page Size Describes the various methods of controlling the page size.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Adjusting the Page Size in the Front Panel You do not normally need to adjust the page size through the front panel, because the page size you have selected in your HP driver overrides the page size selected in the printer.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Printer Options Image Appearance Other Print Management Index Printer Configuration Page Size The Page Size option lets you select the page size of your print. The options are described in the following table. If you need to adjust the page size from the front panel, do so before sending the file from your computer.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Page Size and Clipped Images If you specify in your software a page size that is larger than the paper size loaded in the printer, the printer will still print what it can, but may clip your image.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Page Size and Nesting (Roll Paper Only) Nesting means placing two or more pages side-by-side on a roll to save paper. There are certain cases when your prints can not be nested. For a complete explanation of nesting, see page Nesting Pages.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Image Appearance These topics explain how you can control the overall appearance of your prints. • Front Panel Image Options explains how to change the HP-GL/2 color palettes. • Printing Images in Grayscale describes how to print color images in grayscale. • Print Speeds and Print Quality lists typical printing times by output quality.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Front Panel Image Options These topics deal with the ways you can control the overall appearance of your prints from the front panel in terms of: • Pen Widths and Colors in the Internal Palettes • Changing the Treatment of Overlapping Lines (Merge) Some front-panel selections affect the next file you send from your
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Pen Widths and Colors in the Internal Palettes The “pens” discussed throughout these topics are the conceptual pens in a software palette, rather than the printer’s physical printheads. The printer has three pen palettes: • Factory • Palette A • Palette B. The factory palette cannot be changed.
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Introduction Media & Ink Solutions Setting Page Size in the Front Panel Page Format Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration To Select a Palette To select a palette through the front-panel menu, go to the Define Palette selection under HP-GL/2 Settings and choose the palette you want. See Set-up Menu. The following table describes the palette choices.
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Introduction Media & Ink Solutions Setting Page Size in the Front Panel Page Format Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Change the Palette Settings You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. The defaults are Palette, width: Item Available Options Defaults Palettes Factory, A, B. Factory Pens 0 through 15. Widths (mm) 0.13, 0.18, 0.25, 0.35, 0.50, 0.65, 0.70, 0.80, 0.
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Introduction Media & Ink Solutions Setting Page Size in the Front Panel Page Format Printer Options Front Panel Image Appearance Other Print Management Index Printer Configuration How to define Palette A The following steps explain how to define Palette A. Instructions 1. Select (using the keys) Then Press: Set-up menu Enter HP-GL/2 Enter Define palette Enter 4. Palette A Enter 5. Select pen to change (in this example 3). Pen 3 Enter Width = 0.13mm Enter 7.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Printer Options Front Panel Image Appearance Other Print Management Index Printer Configuration Changing the Treatment of Overlapping Lines (Merge) The Merge setting controls the overlapping lines in an image. There are two settings, Off and On. The following illustration shows the effect of each setting. Merge off (Default) Merge on A subsequent line hides a previous line where they overlap.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Printing Images in Grayscale There are times when you may want to print a color image in grayscale because it is faster. Examples of this are: • You want a draft where color is not important, for example to check that the image is not going to be clipped, • You want a version for photocopying in black and white.
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Introduction Media & Ink Solutions Front Panel Setting Page Size in the Front Panel Page Format Image Appearance Printer Options Other Print Management Index Printer Configuration Print Speeds and Print Quality The following table lists some Typical Printing Times (line drawings @ 20-25ºC and 30-60% relative humidity).
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Introduction Media & Ink Solutions Setting Page Size in the Front Panel Page Format Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Typical Printing Times (Continued) Paper Heavy Coated Paper ANSI-D size ANSI-E size Time (in secs) Time (in secs) Best 490 980 Normal Draft 120 85 225 160 Best 435 870 Normal Draft 135 45 250 80 Best Normal 630 435 1200 830 Draft 325 620 Best Normal 630 435 1200 830 Draft 325 620 Color/Gr
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Print Quality You can set the overall print quality from the front panel (Set-Up > Print Quality). In general choose: • Fast for maximum productivity. Ideal for checking prints, when print quality is not the most important.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Advanced Options Your HP DesignJet 800 printer provides several advanced optimization and quality enhancement features to allow you to obtain the printed results you require.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Improving Line Quality and Graphics Details The Set-up menu Optimize for option allows you the select the correct mode for the type of job you are printing. Two modes are provided: Line drawings/text and Images.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Best Quality Settings If you have selected the Best option as the Print Quality setting for you print session but require and even higher resolution for your print job you will need to change the Best Quality Setting.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Fast Quality Settings If you have selected the Fast option as the Print Quality setting for you print session and this high speed mode causes an unacceptable image quality you will need to reduce the printing speed.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Print Management These topics describe the best methods of managing the work that the printer is doing. • Cancelling a Page that is Printing Shows you how to cancel a page that is currently being printed. • Cancelling the Drying Time Shows you how release a page from the printer before the drying time has finished.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Cancelling a Page that is Printing Use the following procedure to cancel a page that is currently being printed. 1. Press Cancel on the front panel. Cancel Key The printer advances the paper as though the print were finished. A multi-page job or a big file may take longer to stop printing than other files.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Cancelling the Drying Time CAUTION: Use caution when performing this procedure as an image which has had insufficient time to dry could get damaged. Use the following procedure to cancel the drying time for the job waiting for the end of drying time. 1. Press Cancel or Form Feed & Cut on the front panel.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Managing the Queue These topics explain how the queueing function operates and how to use to manage your print jobs.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration What is the Queue? Your printer can store pages in a queue at the same time as printing the current page. It stores them page by page. If you send only a single-page, you can regard these as files. The size of the queue is limited by number of jobs (maximum of 32 jobs) and the total memory available.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Printing with Queueing Turned ON • You can send pages to the printer without waiting for the current page to finish printing. • Pages are stored in the queue in the order they are received. • You can manipulate the pages in the queue, for example prioritizing them and reprinting them.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Printer Options Image Appearance Other Print Management Index Printer Configuration Printing with Queueing Turned OFF If Queueing is Off and the printer receives print files, the files are printed as they are received, and are not stored in the queue. Nesting settings have no effect when Queueing is Off. • Files are printed as they are received, and are not stored in the queue.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Starting to Print a File that is Waiting for a Time-out If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: • The print file may lack a proper file terminator and the printer is th
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Printer Options Image Appearance Other Print Management Identifying a Job in the Queue In Queueing & Nesting, you can scroll through the pages in the queue. The queue positioning operates as follows: • The job currently being printed is in position 0. • The next job to be printed is in position 1. • The one after in position 2, etc.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Prioritizing a Job in the Queue To make any job in the queue the next one to be printed, highlight it in the queue and press Enter. Then you mesu choose Move to top menu option to the job the next one to be printed. If nesting is turned on (see page What is Nesting?) the prioritized job may still be nested with others.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Making Copies of a Job in the Queue Has the job already been printed? Yes No Do you want one copy or several? What to do One Use Move to top (see Prioritizing a Job in the Queue). Several Use Reprints (see below) and then use Move to top (see Prioritizing a Job in the Queue).
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Nesting Pages • What is Nesting? • Automatic Rotation? • When Does the Printer Try to Nest Pages? • Which Pages Qualify for Nesting? • Turning Nesting On and Off • What Happens to Nesting if You Turn Queueing Off? • How Long does the Printer Wait for Another File? Printer Options Other Print Management Index Printer Configuration
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration What is Nesting? Nesting means placing pages side-by-side on the paper (rather than one after the other), to avoid wasting paper. NOTE: Nesting can only be used with roll media.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Printer Options Image Appearance Other Print Management Index Printer Configuration Automatic Rotation? The printer may automatically rotate pages when nesting in on. It may do this even with a single page. Since nesting may automatically rotate pages, the Rotate setting of the Paper > Page Format menu is ignored while nesting is on. Any HP-GL/2 page containing RTL data will not be rotated.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Printer Options Image Appearance Other Print Management When Does the Printer Try to Nest Pages? When all the following are true: • The printer is loaded with roll paper rather than sheet paper. • In the front-panel menus, Queue is ON (the default). See page What is the Queue? • In the front-panel menus, Nest is ON. See page Turning Nesting On and Off.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Turning Nesting On and Off To enable or disable nesting, select Nest from the Job Management menu and choose On or Off. • On • Off The printer will search all through the queue for suitable pages. It will nest the pages according to an algorithm that, for most combinations of page sizes, saves the most paper.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration What Happens to Nesting if You Turn Queueing Off? Turning queueing off does not turn nesting off for pages already in the queue. The printer prints all the pages in the queue before accepting any more files. As soon as you turn queueing off, the nesting setting also changes to off.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Configuration These topics explain how to change the configuration of your printer.
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Introduction Media & Ink Solutions Setting Page Size in the Front Panel Page Format Printer Options Front Panel Image Appearance Other Print Management Index Printer Configuration Printer Information Your HP DesignJet 800 printer provides an information display on the front panel that shows the current configuration of the system. You can also print out this information directly on your printer.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Front Panel Setup You can configure the following parameters for the front panel: • Menu and Message Language • Alert Buzzer • Screen Contrast Printer Options Other Print Management Index Printer Configuration
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Menu and Message Language The following languages can be used for all menus and messages shown on the front panel of your HP DesignJet 800 printer: • English • German • Spanish • French • Italian • Japanese • Portuguese • Korean • Simplified Chinese • Traditional Chinese To change the language: 1.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Alert Buzzer Your HP DesignJet 800 printer is equipped with an alert buzzer that is used to warn you when: • A task has completed. • An error has been detected. • You change a parameter from the front panel. To enable or disable the buzzer: 1. Select the Front Panel > Buzzer option from the Set-up menu. 2.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Screen Contrast You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location. The contrast can be varied from 0% to 100% in 5% increments. The default setting is 50% and is suitable for most situations. To adjust the screen contrast: 1.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Printer Options Image Appearance Other Print Management Index Printer Configuration Altitude Setting Your HP DesignJet 800 printer contains a vacuum pump which is used to hold media on the platen. The altitude of your location effects the efficiency of this pump so you need to specify the altitude to ensure the pump operates correctly. To set the altitude: 1.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Changing the Graphics Language Your software application uses a graphics language to communicate with the printer. The printer's default language setting is called Automatic and works for most software applications. In Automatic mode, the printer determines which type of file it is receiving i.e.
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Introduction Media & Ink Solutions Setting Page Size in the Front Panel Page Format Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration To Change the Graphics Language Setting To change the graphics language setting, go to the Setup/Graphic Language menu. The following selections are available: Graphics Language Settings Language Comments Automatic Choose Automatic to let the printer determine which type of file it is receiving.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Graphics Language and Networks For system administrators If you are using the printer with a network spooler, consider having your system administrator modify the spooler to insert automatically the PJL language-switching commands at the beginning and end of each file.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Setting up the I/O Card Network With a network interface (such as the HP JetDirect Print Server), refer to your network interface documentation for advice on any front-panel configuration. The front-panel menu is I/O Setup > Card Set-up.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Controlling the Cutter With roll media loaded when any print job you have send to the printer completes the roll is automatically cut and the print job falls into the media bin. There may be a delay before the roll is cut due to the drying time you have programed or the printer has automatically selected.
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Introduction Page Format Media & Ink Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Upgrading Your Printer System Software “System Software” is the name given to a type of software which runs the functions in your printer. System Software downloading From time to time there will be system software upgrades available from Hewlett-Packard.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Color Settings Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color proofing. To get accurate colors for your proof, select the color emulation mode that matches your offset printing standards from the Ink menu Color settings option.
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Introduction Media & Ink Page Format Solutions Setting Page Size in the Front Panel Front Panel Image Appearance Printer Options Other Print Management Index Printer Configuration Logs Your HP DesignJet 800 printer keeps a log for the printheads and an error log. These logs are normally used by service engineers. Printhead Log The printhead log contains a list of the last five printheads of each color along with information about the usage of the printhead.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary Other The Other tab provides miscellaneous procedures and information that may be required to ensure your printer remains in a fully operational condition at all times.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Printer Options Specifications Care of the Printer This section contains information on general maintenance of the printer. • Cleaning the Printer Instructions for cleaning the exterior of your printer. • Storing and Moving Your Printer Instructions on how to move and store your printer.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary Cleaning the Printer WARNING: To avoid an electric shock, make sure that the printer is switched OFF and disconnected from the mains supply before you clean it. Do not let water get inside the printer. CAUTION: Do not use abrasive cleaners on the printer.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary Storing and Moving Your Printer If you need to move your printer or store it for an extended period of time, you need to prepare your printer properly to avoid possible damage to the printer.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Printer Options Specifications Installing Expansion Cards The following options are available for your HP DesignJet 800 printer: • Network Card Installation Other Ordering Accessories Index Glossary
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary Network Card Installation An HP JetDirect Network Card is installed in your printer when you buy it. If you wish to use a different network card install it using the following procedure. HP JetDirect Network Card Installation 1. Before installing a card, switch off the printer and unplug it from the mains electricity supply. 2.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary HP JetDirect Network Card Installation (Continued) 3. Remove the cover completely Inside the compartment there are two slots for a LAN card or an Accessory card. You can use either slot for either card, but we recommend putting a LAN card on the left (nearer to the front of the printer) and an Accessory card on the right.
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Introduction Media & Ink Solutions Installing Expansion Cards Care of the Printer Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary HP JetDirect Network Card Installation (Continued) 6. Insert the LAN cable into the LAN card. It is simply pushed into place and clicks when locked. 7. Carefully replace the plastic cover by clipping it back into place: • Put the two hinge clips on the side that has the edge cable-hole into their slots.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications HP-GL2 Accessory Card Installation Not available for your printer model.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Specifications • Functional Specifications • Memory Specifications • Printer Power Specifications • Ecological Specifications • Enviromental Specifications • Acoustic Specifications • Connection Specifications Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary
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Introduction Media & Ink Care of the Printer Solutions Front Panel Installing Expansion Cards Specifications Printer Options Other Index Ordering Accessories Glossary Functional Specifications HP DesignJet 800 Functional Specifications Functional Specifications Four colors: cyan, magenta, yellow and black. Printheads: 600 dpi, HP Ink Supplies Supplies 36 kHz (Cyan, Magenta, Yellow). 36 kHz (Black).
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary HP DesignJet 800 Functional Specifications (Continued) Functional Specifications HP Supported Mediaa HP Bright White Inkjet Paper (Bond) HP Vellum HP Natural Tracing Paper HP Coated Paper HP Heavyweight Coated Paper HP Matte film HP High-Gloss Photo Paper HP Semi-Gloss Photo Paper HP Paper-Based Semi-Gloss HP Clear film HP Translu
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Index Ordering Accessories Glossary HP DesignJet 800 Functional Specifications (Continued) Functional Specifications Resolution Print Mode Line drawing/text Image Render 300x300dpi 150x150 dpi Halftone 600x300 dpi 600x300 dpi Render 600x600 dpi 300x300 dpi Halftone 600x600 dpi 600x300 dpi Render 600x600 dpi 600x600 dpi Halftone 600x600 dpi 600x
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary HP DesignJet 800 Functional Specifications (Continued) Functional Specifications Margins Roll (normal) Sheet (normal) Roll (small) Sheet (small) Side Margins 5 mm Leading Edge Margin 17 mm Trailing Edge Margin 17 mm Graphics languages supported HP-GL/2 HP-RTL CALRASTER Adobe PostScript 3 (supports Asian fonts) Accuracy 0.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Physical Specifications Physical Specifications Type Weight Width Depth Height D/A1 size printer 38.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Memory Specifications Memory Specifications Internal RAM 96MB Hard Disk 6 GB Can be upgraded to: 160MB Printer Options Other Ordering Accessories Index Glossary
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Printer Power Specifications Printer Power Specifications Source 100-240 V AC ±10% auto-ranging Frequency 50/60 Hz Current 3 amp maximum Consumption 150 watts maximum Index Glossary
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary Ecological Specifications Ecological Specifications Energy efficiency Compliant with Energy Star Program EPA (US). Manufacturing process Free of ozone-depleting chemicals (Montreal Protocol). Plastics Free of brominated flame retardants (PBB and PBDE). All housing parts made of the same material: ABS.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Printer Options Front Panel Specifications Other Ordering Accessories Index Glossary Enviromental Specifications Environmental Specifications Operating Ranges Printing: Optimal print quality for HP glossy media: 15°C to 35°C (59° F to 95° F) RH 20% to 70%. 15°C to 30°C (59° F to 86° F) RH 20% to 80%. Optimal print quality for other 15°C to 35°C (59° F to 95° F) RH 20% to HP media: 70%.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Ordering Accessories Acoustic Specifications Acoustic Specifications Operating sound pressure 54 dB (From a one-meter bystander position) Idle sound pressure <30dB (A) (From a one-meter bystander position) Operating sound power 6.5 Bels (A) Idle sound power <4.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Connection Specifications • Cable Specification • Recommended Cables Front Panel Specifications Printer Options Other Ordering Accessories Index Glossary
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Introduction Media & Ink Solutions Front Panel Installing Expansion Cards Care of the Printer Specifications Printer Options Other Ordering Accessories Index Glossary Cable Specification The connector on the printer is 36-pin female connector.
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Introduction Media & Ink Care of the Printer Solutions Front Panel Installing Expansion Cards Specifications Printer Options Other Ordering Accessories Index Glossary Recommended Cables The following cable is recommended for optimum performance and electromagnetic compatibility: Recommended Cable Interface type (Computer) HP part number Cable length Connector type at computer end of cable IEEE compatible/Centronics Interface (All) C2951A 3.0 m 25-pin male USB C2392A 5.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Specifications Printer Options Other Index Glossary Ordering Accessories Ordering Accessories You can order supplies and accessories in any of the following ways: • Call your local authorized HP dealer. • Contact your local HP Sales and Support office. • Refer to the Hewlett-Packard Support / Services booklet that was supplied with your printer.
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Introduction Media & Ink Care of the Printer Solutions Front Panel Installing Expansion Cards Specifications Printer Options Other Index Glossary Ordering Accessories Documentation Language Pocket Guide User’s Reference Guide Unpacking and Assembly poster HP Part Numbers Chinese C7769-90020 C7769-90131 C7769-90040 Czech C7769-90021 Not available Not available English C7769-90011 C7769-90131 C7769-90031 French C7769-90015 C7769-90135 C7769-90035 German C7769-90014 C7769-9
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Introduction Media & Ink Care of the Printer Language Solutions Front Panel Installing Expansion Cards Specifications Pocket Guide Printer Options Other Index Glossary Ordering Accessories User’s Reference Guide Unpacking and Assembly poster HP Part Numbers Slovakian C7769-90030 Not available Not available Taiwanese C7769-90013 C7769-90013 C7769-90033 Thai C7769-90026 Not available Not available Turkish C7769-90027 Not available Not available Previous
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Printer Options Specifications Other Index Glossary Ordering Accessories Hardware Item Memory Module HP Part Number 128 MB C2388A All memory expansion modules are: SODIMM 168pin x 64 EDO 50 nanoseconds, 3.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Printer Options Front Panel Specifications Other Index Glossary Ordering Accessories Consumable Items Item Color Ink Cartridges Black HP Supply No.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Printer Options Specifications Other Ordering Accessories Index Glossary Glossary Term Meaning ANSI paper An American standard paper size; e.g. D, E. Architectural paper The Architectural paper sizing system application The software you use to create your drawings. Centronics A standard for the parallel interface between computer and device. clipping Losing part of a drawing at the edges.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Front Panel Printer Options Specifications Term Other Ordering Accessories Index Glossary Meaning front panel menus The structure of options in the front-panel display. graphics language A programming language telling a print device how to output graphic data. grayscale Shades of gray to represent colors. high-gloss photo A glossy, opaque photographic paper.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Term Front Panel Printer Options Specifications Other Ordering Accessories Index Glossary Meaning LAN Local area network. long-axis printing Printing a page when the length is longer than a standard page size. margin The space around the page added by the printer to separate one page from another and to avoid printing right to the edge of the paper.
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Introduction Media & Ink Care of the Printer Solutions Front Panel Installing Expansion Cards Printer Options Specifications Term Other Ordering Accessories Index Glossary Meaning printing area Page size minus margins. PostScript Adobe PostScript is a computer language that describes the appearance of a page, including elements such as text, graphics, and scanned images, to a printer or other output device.
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Introduction Media & Ink Care of the Printer Solutions Installing Expansion Cards Term Front Panel Printer Options Specifications Other Ordering Accessories Index Glossary Meaning spindle The rod which holds the roll of paper. paper-axis The vertical axis, as you look at the printer from the front in which the paper feed moves. scan-axis The horizontal axis, as you look at the printer from the front in which the print carriage moves.
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Introduction Media & Ink Solutions A B C D E F G H I Front Panel A accuracy calibration acoustic specifications Action Keys adjusting page size non-PostScript files Adusting the Page Size in the Front Panel Advanced Calibration Aligning Printhead ANSI Paper Architectural Paper Back Key Banding Best Print Resolution Blurred Lines bright white inkjet paper cable specifications cables interface parallel Calibration Cancel Key Cancel Print
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Introduction Media & Ink Solutions A B C D E F G H I Dots per inch Draft double sided paper Down Key drivers Drying Time Cancelling Procedure Settings Automatic Manual None Typical E Front Panel Printer Options Other J K L M N O P Q R S T U V W X Y Z Page Size Setting functional specifications G graphics language changing graphics language and networks H F Fast Print Resolution Finding the Source of a Problem Form Feed & Cut Key Front Panel Action Key
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Introduction Media & Ink Solutions A B C D E F G H I Other Index J K L M N O P Q R S T U V W X Y Z Image is Clipped Long-Axis Image is Clipped Output Contains Only a Partial Print Print is Blank Image is Clipped Image is Unexpectedly Rotated Image Quality Problems image quality controlling Image Rotation Page Size What is Rotated Incomplete Lines Problems Information Roll Media Sheet Media Ink System Precautions Ink Bleeds Ink Cartridge Problem Inse
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Introduction Media & Ink Solutions A B C D E F G H I ISO Paper J Job Management Menu K Keys Action Cancel Form Feed & Cut Navigation Back Down Enter Menu Up L Margins margins margins specifications Marks or Scratches on Glossy Paper matte film Media Loading Roll Media Sheet Media Loading Roll Media Problems Loading Sheet Media Problems Long-Axis Image is Clipped M Cutter Handling Media Types Additional Information Combinations Print Quality S
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Introduction Media & Ink Solutions A B C D E F G H I plain paper supported translucent bond vellum Media Problems Blurred Lines Clearing Jam General Rules Ink Bleeds Loading Roll Media Sheetl Media Marks or Scratches Output Warped Lines media sizes specifications media types memory memory specifications memory upgrades Menu Ink Job Mananagement Paper Menu Key Menu Set-up Menu Structure merge Mirror Image natural tracing paper Navigating the Menu System N
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Introduction Media & Ink Solutions A B C D E F G H I adjusting page size Normal Print Resolution Printer Options Front Panel Other Index J K L M N O P Q R S T U V W X Y Z page size adjusting and clipped images and nesting O Palette Obtaining Roll Media Information palettes Obtaining Sheet Media Information changing colors One Image Overlays Another on Same Sheet changing pen width operational specifications internal ordering accessories Other Sources of Information for Incorrect Printed viewi
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Introduction Media & Ink Solutions A B C D E F G H I Front Panel Problem Inserting Problems after replacement Replacement Statistics Printheads HP Ink Supplies printheads HP Ink Supplies Printing Area printing area Problems Banding Color Accuracy Configuration Color Alignment Color Consistency Configuration Correction Finding the Source Image Quality Incomplete Lines Ink Supply After replacement of Printhead Inserting the Ink Cartridge Inserting the Print
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Introduction Media & Ink Solutions A B C D E F G H I Front Panel Printer Options Other J K L M N O P Q R S T U V W X Y Z Q Queue Copying Jobs Deleting Job Description Identifying Job Job Priority Management Position queue deleting a job from identifying a page in making copies of a page in page position in printing a waiting file prioritizing a job in Queueing Turned OFF Queueing Turned ON R recalibrating the printer Removing Roll Media from Printer from Spindle Repacking Po
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Introduction Media & Ink Solutions A B C D E F G H I T translucent bond Troubleshooting Procedure types of media Typical Drying Times Typical Printing Times U Universal Serial Bus Unloading Roll Media Sheet Media Up Key upgrading memory Other Index J K L M N O P Q R S T U V W X Y Z functional graphics languages supported interface margins media sizes memory operational parallel (Bi-Tronics/Centronics) interface physical power resolution Speed and Prin