HP Designjet L65500 and Scitex LX600, LX800, LX820, and LX850 printer series - CIP Configuration

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HP LFP Customer Involvement Program

CIP Configuration:

Designjet L65500, Scitex LX series

Version 1.0, August 7, 2012

Introduction

The Customer Involvement Program (CIP) is a statistical large format printer (LFP) usage tracking system. It

can optionally also be used to determine eligibility for certain usage based reward programs. Please refer

to the “HP LFP Customer Involvement Program Q&A” document for further information.

This document provides instructions for activating the CIP for the Designjet L65500 and the Scitex LX series

printers.

Applicable products

This document applies to the following products: HP Designjet L65500 series and HP Scitex LX series with

firmware versions GF-BOB_4.x or higher or GF-BOO_2.x or higher.

CIP enablement instructions

To enable the CIP:

1. Start the Internal Print Server (IPS) software that came with your printer;

2. If this is the first time you are running the IPS, or you have not activated or dismissed it previously,

a “Proactive Support” window will appear:

This window is unrelated to the CIP. Select the options you want, and close the window.

3. Next, the “CallMe@HP” window will appear:

Summary of content (6 pages)

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HP LFP Customer Involvement Program CIP Configuration: Designjet L65500, Scitex LX series Version 1.0, August 7, 2012 Introduction The Customer Involvement Program (CIP) is a statistical large format printer (LFP) usage tracking system. It can optionally also be used to determine eligibility for certain usage based reward programs. Please refer to the “HP LFP Customer Involvement Program Q&A” document for further information.
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HP LFP Customer Involvement Program The Data Transfer Agreement presented here covers remote support and CIP data sending. To accept it and activate the CIP, click the “Accept” button. If you do not accept the agreement, click the “Cancel” button. CIP status change instructions To change the status of the CIP (whether to enable or to disable it, if you have not done so previously): 1.
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HP LFP Customer Involvement Program 2. In the Preferences window that opens, navigate to the “CallMe@HP” tab: 3. To activate the CIP, check the “CallMe@HP” box and click “OK”; to deactivate the CIP, uncheck the box and click “OK”.
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HP LFP Customer Involvement Program CIP status check instructions To check the status of the CIP: 1. Use the Tools > Preferences menu of the IPS software as described in the previous section, and navigate to the “CallMe@HP” tab; 2. Make sure that the “CallMe@HP Activation” box is checked to enable the CIP (or unchecked to disable the CIP); 3. To check the connection to HP, click the “Check Connection” button; a window like the following will appear: 4.
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HP LFP Customer Involvement Program 5. If an error is reported after the connection check, you may have to configure a proxy server (a server that acts as an intermediary between your computer and a server on the internet). Navigate to the “Proxy Server Details” tab of the Preferences window: Check the “Enable Proxy Server” box, and configure the other options:     “IP Address”: use this if you only have a numerical IP address for your proxy server, for instance “10.0.0.
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HP LFP Customer Involvement Program To check if the proxy configuration is working correctly, go back to the “CallMe@HP” tab and use the “Check Connection” button as described above.