HP Designjet T1120 Printer Series Using your printer
HP Designjet T1120 printer series Using your printer
Legal notices Trademarks © 2008 Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The information contained herein is subject to change without notice. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction Safety precautions ................................................................................................................................ 2 HP Start-Up Kit ..................................................................................................................................... 2 Using this guide ....................................................................................................................................
Turn the buzzer on and off ................................................................................................................. 30 Change the front-panel display contrast ............................................................................................. 31 Change the units of measurement ..................................................................................................... 31 Configure network settings ...................................................................
Color management from printer drivers .............................................................................................. 69 Color management from printer drivers (T1120ps only) ..................................................................... 72 Color management from the Embedded Web Server ........................................................................ 74 Color management from the front panel ..........................................................................................
Secure Disk Erase ............................................................................................................................ 132 13 Accessories How to order supplies and accessories ............................................................................................ 136 Introduction to the accessories ......................................................................................................... 140 14 Troubleshooting paper issues The paper cannot be loaded successfully .
If you still have a problem ................................................................................................................. 166 16 Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge .......................................................................................................... 168 Ink cartridge status messages .......................................................................................................... 168 Cannot insert a printhead ...
Index .................................................................................................................................................................
ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints Introduction 1 1
Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference.
Paper handling on page 33 ● Printing on page 55 ● Color management on page 67 ● Practical printing examples on page 79 ● Job queue management on page 103 ● Retrieving printer usage information on page 109 ● Handling ink cartridges and printheads on page 113 ● Maintaining the printer on page 125 Introduction ● Troubleshooting These chapters help you solve problems that may occur while printing and include the following topics.
Introduction The printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 24 inches (61 cm) or 44 inches (1.12 m) wide depending on your printer's width.
1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines Introduction Front view 10.
Introduction Rear view 1. Spindle 2. Spindle holders 3. Quick Reference Guide holder 4. Sockets for communication cables and optional accessories 5. Hard power switch 6. Power cord plug in 7. Paper feeder The front panel Your printer's front panel is located on the front of the printer, in the center.
Introduction The front panel has the following components: 1. Direct access keys: ● First key ● Second key ● Third key : View ink levels, see Check the ink cartridges status on page 114 : View loaded paper, see View information about the paper on page 50 : Unload paper, see Unload a roll on page 46 and Unload a single sheet on page 50 ● Fourth key : Form feed and cut, see Feed and cut the paper on page 53 2. Menu key - Press to return to the main menu of the front-panel display.
Introduction Printer software The following software is provided with your printer: ● The RTL and HP-GL/2 driver for Windows ● PostScript driver, for HP Designjet T1120ps only ● The PCL3 raster driver for T1120 ● The HP Printer Utility, see Access the HP Printer Utility on page 29, allows you to: ● ◦ Manage the job queue, see Job queue management on page 103 ◦ Manage the printer including color with the HP Color Center ◦ Access the HP Knowledge Center ◦ View the status of the ink cartridges
ENWW Service information: provides information needed by service engineers ● PostScript font list: shows PostScript fonts available, for HP Designjet T1120ps only The printer's internal prints Introduction ● 9
Introduction 10 Chapter 1 Introduction ENWW
ENWW Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS) Installing the software 2 11
Choose which connection method to use The following methods can be used to connect your printer. Installing the software Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long (100 m=328 ft.) Requires extra equipment (switches). Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long (100 m = 328 ft) Requires extra equipment (switches) Provides additional features See http://www.hp.
Click Install. The printer drivers and the HP Printer Utility are installed. 4. Follow the instructions on your screen to set up the printer. The following notes help you to understand the screens and make appropriate choices. ● When asked how the printer is connected, select Wired Networking. ● The configuration program looks for printers connected to your network. When the search is complete, a list of printers appears. Identify your printer by its IP address and select it from the list.
Printer sharing considerations ● The HP Printer Utility must be installed on a computer before it can be used from that computer. ● Any other users sharing your directly connected printer will be able to send print jobs, but will not be able to receive information from the printer— which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting.
ENWW Open the DVD icon on your desktop. 4. Open the Install icon for your printer (HP Designjet T1120ps or T1120). 5. Open the Mac OS X HP Designjet Installer icon. 6. Follow the instructions on your screen. You are recommended to use the Easy Install option. 7. The printer software is installed, including the printer driver and the HP Printer Utility. 8. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer.
Click Continue. 10. Continue following the instructions on the screen. When you reach the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network. 11. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive. If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD. Installing the software TCP/IP connection 1.
Follow the instructions on your screen. You are recommended to use the Easy Install option. 7. The printer software is installed, including the printer driver and the HP Printer Utility. 8. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 9. When you reach the Select Printer screen, look for your printer's URL (which you noted in step 1) in the Printer Name column.
Installing the software 4. Open the Install icon for your printer (HP Designjet T1120ps or T1120). 5. Open the Mac OS X HP Designjet Installer icon. 6. Follow the instructions on your screen. You are recommended to use the Easy Install option. 7. The printer software is installed, including the printer driver and the HP Printer Utility. 8. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. 9.
NOTE: Any other users wishing to share your printer must install the printer software on their own computers. Any other users sharing your directly connected printer will be able to send print jobs, but will not be able to receive information from the printer— which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. You may find that sharing your directly connected printer with other users will slow down your computer unacceptably.
Installing the software 20 Chapter 2 Installing the software ENWW
ENWW Setting up the printer ● Introduction ● Handle paper conflicts ● Turn nesting on and off ● Turn usage information on and off ● Turn alerts on and off ● Set or delete the security password ● Require account ID ● Set Windows driver preferences Setting up the printer 3 21
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Handle paper conflicts If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
In each case, you will see the following options: ● ● In order: pages are nested in the order in which they are sent to the printer. The nested pages are printed as soon as one of three conditions is met: ◦ The next page will not fit on the same row as the other pages already nested. ◦ No page has been sent to the printer during the specified wait time. ◦ The next page is incompatible with the pages already nested (see Nest jobs to save roll paper on page 64).
Turn alerts on and off Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of your printing jobs changes its status. The alerts are displayed by the printer's front panel, by the HP Printer Utility, by the printer driver and by the Embedded Web Server. You can tell the printer which kinds of alerts you would like to see (if any). To access the alert settings: ● Select Alert Settings in the Device List page of the HP Printer Utility.
Require account ID If you want to keep records of printer usage by different user accounts, you can set your printer to require an account ID for each job. ● In the HP Printer Utility for Windows: select Settings > Accounting > Require account ID. ● In the HP Printer Utility for Mac OS: select Configuration > Printer Settings > Configure Printer Settings > Accounting > Require account ID.
Setting up the printer 26 Chapter 3 Setting up the printer ENWW
Personalizing the printer ● Turn the printer on and off ● Change the language of the front-panel display ● Access the HP Printer Utility ● Access the Embedded Web Server ● Change the language of the HP Printer Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display contrast ● Change the units of measurement ● Configure network settings ● Change the graphic language setting Personal setting
Turn the printer on and off TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time, it saves power by going into sleep mode. However, any interaction with the printer's front-panel display returns it to active mode, and it can resume printing immediately. To change the sleep mode time, see Change the sleep mode setting on page 30.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes. Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages.
To access the Embedded Web Server on any computer, open your Web browser and give the address of your printer. You can find out the address of your printer (starting with http:) from the front-panel display, by looking at the status screen. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 178.
Change the front-panel display contrast To change the contrast of the front-panel display, select the Setup menu icon , then Front panel options > Select display contrast, and enter a value using the Up or Down key. Press the OK key to set the value. The default contrast is set to 50. Change the units of measurement To change the units of measurement in the front-panel display, select the Setup menu icon , then Front panel options > Select units, and select English or Metric.
Change the graphic language setting NOTE: You should not need to change the default graphic language setting (Automatic), and you are not recommended to do so. However, you can change the graphic language setting from the HP Printer Utility with the following steps. 1. Under Windows, select the Settings tab then Printer settings > Printing preferences. Under Mac OS, select Configuration then Printer settings > Configure printer settings > Printing preferences. 2. Select one of the following options.
Paper handling ● General advice ● Load a roll onto the 24-inch spindle ● Load a roll onto the 44-inch spindle ● Load a roll into the 24-inch printer ● Load a roll into the 44-inch printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper profiles ● Print on loaded paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Paper handling 5 ENWW 33
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: landscape. All paper must be 11 inches (28 cm) or longer. A4 and letter paper cannot be loaded TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
1. Remove the spindle from the printer one end at a time. WARNING! Do not insert your fingers into the spindle supports during the removal process. 2. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. If the roll is long; rest the spindle horizontally on a table and load the roll on the table.
4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 5.
1. Remove the black end of the spindle from the printer, then the blue end. CAUTION: Be sure to remove the black end first. Removing the blue end first could damage the black end. WARNING! Do not insert your fingers into the spindle supports during the removal process. 2. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths.
4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 5.
Easy loading procedure Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the roll holder. 2. Rest the blue end of the spindle on the right side roll holder. 3. With both hands, push the spindle into both roll holders at the same time. The spindle snaps into place. Paper handling 1.
4. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull paper slightly beyond the cutting groove and use a cutter to cut a straight edge. TIP: Cut the paper as straight as possible, as uneven paper does not load correctly. 5. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path. Paper handling 40 6. Roll the spindle into the feeder until you feel resistance.
8. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 144. 9. The printer checks the alignment and measures the width. 10. Look at the front panel; you may find some instructions there. 11. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print. If the roll is not aligned, follow the instructions on the front-panel display. 12.
3. Select Paper load. 4. Select Load roll. 5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 144. 6. Continue with step five of the easy loading process, skipping steps eight and nine. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from the roll and do not stack prints in the basket.
Easy loading procedure Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the roll holder. 2. Rest the blue end of the spindle on the right side roll holder. 3. With both hands, push the spindle into both roll holders at the same time. The spindle snaps into place. Paper handling 1.
4. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull paper slightly beyond the cutting groove and use a cutter to cut a straight edge. TIP: Cut the paper as straight as possible, as uneven paper does not load correctly. 5. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path. Paper handling 44 6. Roll the spindle into the feeder until you feel resistance.
8. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 144. 9. The printer checks the alignment and measures the width. 10. Look at the front panel; you may find some instructions there. 11. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print. If the roll is not aligned, follow the instructions on the front-panel display.
4. Select Load roll. 5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 144. 6. Continue with step five of the easy loading process, skipping steps eight and nine. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from the roll and do not stack prints in the basket.
Paper menu procedure with paper on the roll If there is paper on the roll, you can also start the process from the paper menu in the front panel's main menu. 1. Press the Menu key to return to the main menu, select the Paper menu icon 2. Select Unload paper. 3. Continue from step two of the Unload paper key process. . Roll out of paper procedure If the end of the paper is no longer attached to the roll use the following procedure. 1.
Easy loading procedure 1. Standing in front of the printer, open the sheet tray. If the sheet is long, extend the tray. TIP: If the tray is difficult to open, try opening from behind the printer. NOTE: The extensions are seven cm and snap in place. 2. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper will not continue, with thicker sheets you feel resistance. The printer detects the sheet in three seconds.
6. The printer checks the alignment and measures the sheet. NOTE: Depending on the length of the sheet, it feeds out the front of the printer. 7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display. NOTE: When correctly loaded, the sheet is in the back of the printer.
5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 144. 6. Continue with step two of the easy loading procedure, skipping steps four and five. Unload a single sheet To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. To unload a sheet without printing, use the Unload paper key or the paper menu procedure.
The following information is displayed on the front panel: ● Roll or sheet status ● Paper manufacturer's name ● Paper type you have selected ● Width of the paper in millimeters (estimated) ● Length of the sheet in millimeters (estimated) ● Color calibration status ● Paper advance calibration status If no paper is loaded, the message Out of paper is displayed. The same information (apart from the manufacturer's name) is displayed by the HP Printer Utility on the Supplies page.
Print on loaded paper To print a job on whichever paper is loaded in the printer, select Any in the Paper Type option of your printer driver. ● In the Windows driver dialog: select the Paper/Quality tab, then select Any in the Paper Type drop-down list. ● In the Mac OS Print dialog (T1120): select the Paper Type/Quality panel, then select Any in the Paper Type drop-down list. ● In the Mac OS PS Print dialog (T1120ps): select the Image Quality panel, then select Any in the Paper Type drop-down list.
Turn the automatic cutter on and off To turn the printer's paper cutter on or off: ● From the HP Printer Utility for Windows, select the Settings tab and change the Cutter option in Printer Settings > Advanced. ● From the HP Printer Utility for Mac OS, select Configuration > Printer Settings > Configure Printer Settings and change the Cutter option. ● From the Embedded Web Server, select the Setup tab, then Printer Settings > Advanced, and change the Cutter option.
Paper handling 54 Chapter 5 Paper handling ENWW
ENWW Printing ● Create a print job ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Rescale a print ● Change the treatment of overlapping lines ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print with no margins ● Print with crop lines ● Use paper economically ● Nest jobs to save roll paper ● Use ink economically Printing 6 55
Create a print job Printing In order to print something, you must send it to the printer. This constitutes a print job, which is entered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. When you select your HP Designjet printer, the printer driver is invoked to send your job to the printer.
The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. With some paper types, you can choose a compromise position between the two. Alternatively, you can select from the custom options: Best, Normal and Fast.
Printing ● On the Embedded Web Server's Submit Job page: select Advanced settings > Paper > Page size > Standard. ● Using the front panel: select the Setup menu icon , then Printing preferences > Paper > Select paper size. NOTE: If the paper size is set from your computer, it overrides the paper size setting in the front panel.
Clip Contents By Margins. Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. In this case, if the image is the same size as the page, the printer assumes that the extreme edges of the image are either white or unimportant, and do not need to be printed. This may be useful when your image already contains a border. ● Borderless.
If you decide later that you no longer want a shortcut, you can delete it. Printing Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
, then Printing preferences > HP-GL/2 > Enable merge. You can set the merge option from your software in some applications. Settings in your software override the front-panel settings. Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print. ● ● To preview a print under Windows, you have the following options: ◦ Use your application's print preview option.
You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings. Printing ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Options, then set the quality level to Fast and check the Economode box.
Printing NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not increase the amount of ink used. Print in gray shades You can convert all colors in your image to shades of gray in the following ways: ● In your application program: many programs provide this option. ● In the Windows driver dialog: go to the Color tab and look at the Color Options section. Select Print In Grayscale.
Print with crop lines Printing Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines with individual jobs in the following ways: ● In the Windows driver dialog: select the Features tab and then Crop lines. ● In the Mac OS Print dialog (T1120): select the Paper Type/Quality panel, then Paper > Crop lines. ● In the Mac OS Print dialog (T1120ps): select the Finishing panel, then Crop lines.
Printing 1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is not turned off. See Turn nesting on and off on page 22.
● Printing ● All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same nest): ◦ HP-GL/2, RTL, CALS/G4 ◦ PostScript, PDF, TIFF, JPEG JPEG, TIFF and CALS/G4 pages with resolutions greater than 300 dpi may not nest with other pages in some cases.
ENWW Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (T1120ps only) ● Color management from the Embedded Web Server ● Color management from the front panel Color management 7 67
Introduction HP Designjet T1120 printers have been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers.
You can check the color calibration status of the currently loaded paper at any time by pressing the View loaded paper key on the front panel. The status may be one of the following: ● PENDING: the paper has not been calibrated. ● OBSOLETE: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be repeated. ● DONE: the paper has been calibrated, and the calibration is up to date. ● DISABLED: this paper cannot be calibrated.
There are two basic approaches to color management for your printer: ● Application-Managed Colors: in this case your application program must convert the colors of your image to the color space of your printer and paper type, using the ICC profile embedded in the image and the ICC profile of your printer and paper type. ● Printer-Managed Colors: in this case your application program sends your image to the printer without any color conversion, and the printer converts the colors to its own color space.
● In the Windows HP-GL/2 or PostScript driver dialog: select the Color tab, then Printer Managed Colors, then select Printer Emulation from the Source Profile list. You can then select from the Emulated Printer list. ● In the Mac OS Print dialog (T1120): select the Paper Type/Quality panel, then Color > Printer Managed Colors > Emulated Printer. ● In the Mac OS Print dialog (T1120ps): select the Color Options panel, then Basic > Printer Emulation.
Printing in grayscale You can adjust the gray balance of your print in similar ways under Windows and Mac OS: ● In the Windows driver dialog: select the Color tab, ensure that the Advanced Color Adjustments box is checked, then press the Settings button beside it. ● In the Mac OS Print dialog (T1120): select the Paper Type/Quality panel, then Gray balance. ● In the Mac OS Print dialog (T1120ps): select the Color Options panel, then Gray balance.
You can also use the Embedded Web Server to print a swatch book showing emulations of PANTONE colors as made by your printer, together with a measure of the color difference (ΔE) between each emulation and the original PANTONE spot color. So HP Professional PANTONE Emulation not only provides the closest match that can be achieved on your printer; it also gives clear information on how close the emulation is to the original spot color. See Printing PANTONE swatch books on page 75.
Color management ● Japan Color 2001 Uncoated uses the Japan Color 2001 specification for type 4 (uncoated) paper. It is designed to produce quality separations using 310% total ink coverage, positive film and uncoated paper. ● Japan Color 2002 Newspaper uses the Japan Color 2002 for Newspapers specification. It is designed to produce quality separations using 240% total ink coverage, positive film and standard newsprint paper. ● JMPA: Japanese standard for offset press.
● Default CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: Europe ISO Coated FOGRA27. ● Rendering intent: you can select the rendering intent. ● Black point compensation: you can turn black point compensation on or off. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off. Rendering intent Rendering intent is one of the settings used when doing a color transformation.
Color management Color management from the front panel You can color-calibrate the loaded paper type from the front panel by selecting the Image Quality Maintenance menu icon , then Calibrate color. See Color calibration on page 68. The other color options in the front panel can all be found by selecting the Setup menu icon , then Printing preferences > Color. NOTE: These front panel settings can all be overridden by the printer driver or Embedded Web Server settings.
T1120ps options (with PostScript or PDF jobs) Select CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: Europe ISO Coated FOGRA27. ● Select rendering intent: you can select the rendering intent. Default: Perceptual. ● Black point compensation: you can turn black point compensation on or off. Default: On. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off. Default: On.
Color management 78 Chapter 7 Color management ENWW
Practical printing examples ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Printing examples 8 ENWW 79
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the screen to check the plot size.
Select File > Print. Printing examples 2. NOTE: The page size will not be automatically selected according to the drawing size. 3. ENWW In order to keep the scale, set Page Scaling to None (which is not the default setting).
Press the Properties button and then select the Paper/Quality tab. 5. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 6. Select the Features tab, and then Autorotate. Printing examples 4.
Click OK, and check that the print preview in the Print dialog box seems correct. Printing examples 7. Print a project This section demonstrates how to print a project from Autodesk Design Review, AutoCAD and the printer's Embedded Web Server. Using Autodesk Design Review ENWW 1. In Autodesk Design Review, select File > Batch printing wizard. 2. Press the Next button.
3. Select the files or folders that you want to print, select Use HP Instant Printing, and click Next. 4. Select your printer and paper size, then click OK. Printing examples Using Windows Explorer to print Autodesk Design Review files 84 1. Highlight in Windows Explorer the files you want to print. Right-click on the group of files and select Use HP Instant Printing. 2. Select your printer and paper size, then click OK.
Using AutoCAD The AutoCAD window shows the Model tab followed by a tab for each layout. Normally one of the layouts is printed rather than the model. 2. Select File > Plot. 3. You can see further options by pressing the circular button in the lower right corner of the window. Printing examples 1. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing.
Press the Properties button. 5. Select the Device and Document Settings tab, and press the Custom Properties button. 6. Select the Paper/Quality tab, then select the paper type that you intend to use. Printing examples 4.
Select the print quality (your own choice between speed and quality of printing). 8. Select Show preview before printing. 9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button. 10. Select Clip contents by margins. ENWW Print a project 87 Printing examples 7.
11. Select the Features tab, then select the Autorotate and Crop lines options. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 12. Press the OK button and save your configuration changes to a PC3 file. Printing examples 13. When you have pressed the OK button, the printer will construct a print preview.
Using the Embedded Web Server to submit files From the HP Printer Utility or the Embedded Web Server, select Job Center > Submit Job. You will see the window below. ● PDF (HP Designjet T1120ps only) ● PostScript (HP Designjet T1120ps only) ● TIFF (HP Designjet T1120ps only) ● JPEG (HP Designjet T1120ps only) ● HP-GL/2 ● RTL ● CALS/G4 Printing examples Press the Add files button to choose the files from your computer that you want to print.
Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected. The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver. Print a presentation This section demonstrates how to print a presentation from AutoCAD and from Photoshop. Using AutoCAD Open the AutoCAD file. 2. Select Print from Layout. 3. Select File > Plot. 4.
Select the Device and Document Settings tab, and press the Custom Properties button. 6. Select the Paper/Quality tab, then select the paper type that you intend to use. 7. Select the print quality (your own choice between speed and quality of printing). Printing examples 5.
8. Select Show preview before printing. 9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button. Printing examples 10. Select Clip contents by margins.
11. If you are using photo or glossy paper, you can select Borderless printing. Printing examples 12. Select the Features tab, then select the Autorotate and Crop lines options. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 13. Press the OK button and save your configuration changes to a PC3 file.
14. When you have pressed the OK button, the printer will construct a print preview. Printing examples Using Adobe Photoshop 1. 94 Select File > Page Setup, select your printer, and click OK.
2. Choose from the available paper sizes. Printing examples If you do not find the paper size that you intend to use, select Printer > Properties > Paper/ Quality > Custom > Paper Size. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons. 3. ENWW Select File > Print with Preview.
4. Select Print > Properties. 5. Select Paper Source, Paper Type and Print Quality.
Press the Margins/Layout button. In this example you can select Borderless because you have already selected a photo paper (this option is only enabled with photo and glossy papers). The default image enlargement method is Automatically by printer. The option Manually in application can be used when you want to control the amount of enlargement precisely. 7.
Using PowerPoint Select File > Print, then select the Name of your printer. 2. Select Properties > Features > Print document on to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. Printing examples 1.
4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project Select File > Page Setup > Print. 2. Select your printer's name, then Close. Printing examples 1.
Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper Source: Automatically Selected and Paper Type: Any. 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Printing examples 3.
Using Excel ENWW Select File > Page Setup > Print. Select your printer's name, then click Close. 2. Select File > Page Setup, and choose the Paper Size you want. 3. Select Options to go to the printer driver. Printing examples 1.
4. Select the Paper/Quality tab, where you can select Paper Type, Paper Source and Print Quality. 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
Job queue management ● Job queue page ● Job preview ● Turn off the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job status messages Job queue 9 ENWW 103
Job queue page You can manage your printer's job queue from the HP Printer Utility, see Access the HP Printer Utility on page 29, or the printer's Embedded Web Server, see Access the Embedded Web Server on page 29. By default, the access to the job queue is open to all users. An administrator can set a password so that users are required to enter a password for: ● Seeing job previews ● Canceling or deleting jobs The job queue page shows all jobs that are available in the printer job queue.
Job preview is available once the job is processed. To access the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job.
The job currently being printed has a check mark, canceled jobs have crosses, processing jobs have a clock and jobs on hold have a warning. Prioritize a job in the queue To make any job in the queue the next one to be printed, select it and choose Reprint (in the Embedded Web Server) or Move to front (in the front panel). If nesting is turned on, the prioritized job may still be nested with others.
● Waiting for nest: the printer is set up with Nesting=On and is waiting for other jobs in order to complete the nest and proceed with printing ● On hold: the job was sent with the on hold for preview option and is on hold NOTE: Do not send a job for preview with more than 64 pages, this may cause the driver software to crash.
Job queue 108 Chapter 9 Job queue management ENWW
10 Retrieving printer usage information Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job Printer usage ● ENWW 109
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 110. ● View ink and paper usage for each of your recent jobs by using the HP Printer Utility, see Check ink and paper usage for a job on page 110. If the HP Printer Utility is not available, see Access the HP Printer Utility on page 29.
Ink and paper statistics with the Embedded Web Server Access the Embedded Web Server, see Access the Embedded Web Server on page 29. 2. Go to the Main tab. 3. Select History > Accounting. Printer usage 1.
Printer usage 112 Chapter 10 Retrieving printer usage information ENWW
ENWW ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead 113 Ink and printheads 11 Handling ink cartridges and printheads
Ink and printheads About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. Your 24-inch printer comes with one 130 ml matte black ink cartridge and five 69 ml ink cartridges. Your 44-inch printer comes with six 130 ml ink cartridges. To purchase additional cartridges, see Accessories on page 135. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 193).
There are two occasions when you need to remove an ink cartridge. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridge is empty or faulty, and you must replace it to continue printing. CAUTION: Do not try to remove an ink cartridge while printing. CAUTION: Remove an ink cartridge only if you are ready to insert another one.
Ink and printheads 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color.
Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. If you have difficulty, see Cannot insert an ink cartridge on page 168. 5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel. About the printheads The printheads are connected to the ink cartridges and jet ink onto the paper.
Ink and printheads Check the printhead status The printer automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. Press the Menu key to return to the main menu and select the Ink menu icon , then Printhead information. 2. Select the printhead on which you want information. 3.
1. Press the Menu key to return to the main menu and select the Ink menu icon , then Replace printheads. 2. The printer moves the carriage into the correct position. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it tries to move back to its normal position in the right-hand end. ENWW 3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4.
Ink and printheads 6. Push the handle back to raise the lid. 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead.
CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead ENWW 1. Remove the orange protective caps by pulling them down. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. Insert a printhead 121 Ink and printheads 10.
Ink and printheads 3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 4. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly.
Ensure the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. ENWW 8. Close the window. 9.
Ink and printheads 124 Chapter 11 Handling ink cartridges and printheads ENWW
ENWW ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase Maintaining the printer 12 Maintaining the printer 125
Check printer status You can check the current status of the printer in various ways: If you start the HP Printer Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
ENWW Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover. Replace the cutter 127 Maintaining the printer 4.
Unscrew and remove the cutter stop using the TORX PLUS screwdriver provided with the new cutter. The screw is captive and will not fall out. 8. Remove the old cutter. 9. Take the new cutter from the maintenance kit and move the plunger at the top slowly back and forth within its housing to check that it moves freely. Maintaining the printer 7.
The two wheels on the bottom of the cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Check that the cutter runs smoothly up and down the rail. You can leave it anywhere on the rail; the printer will park it correctly later. 11. Fit the cutter stop onto the end of the cutter rail, holding it there with one hand while you tighten the screw with the screwdriver in your other hand.
12. Put the left end cover back on the printer, aligning the protrusions with the holes in the printer. Maintaining the printer 13. Close the ink cartridge cover. 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctly installed. Look at the front panel and follow its instructions if there is any problem. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required.
If you need to leave the printer turned off for a long time, follow the additional steps below. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. 4. Before transporting the printer, secure the rear tray in the closed position with tape. Otherwise, the tray could open and perhaps break and fall out of the printer. Maintaining the printer 1.
If you experience very slow progress while uploading the firmware file to the printer, the reason could be that you are using a proxy server. In that case, try bypassing the proxy server and accessing the Embedded Web Server directly. Maintaining the printer ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check the Bypass proxy server for local addresses box.
Secure Fast Erase: all pointers to the information are erased, and the information itself is also overwritten with a fixed character pattern. This method is slower than Non-Secure Fast Erase, but more secure. It may still be possible to access fragments of the erased information by using special tools to detect residual magnetic traces.
Maintaining the printer 134 Chapter 12 Maintaining the printer ENWW
13 Accessories How to order supplies and accessories ● Introduction to the accessories Accessories ● ENWW 135
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T1120/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 186). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
● (E) indicates papers available in Europe, the Middle East and Africa ● (J) indicates papers available in Japan ● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions. Table 13-3 Roll paper Paper type g/m² Length Width Part numbers 80 150 ft = 45.7 m 23.
Table 13-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Heavyweight Coated Paper 131 100 ft = 30.5 m 24 in = 610 mm C6029C (AEJN) 36 in = 914 mm C6030C 42 in = 1067 mm C6569C 225 ft = 67.5 m 42 in = 1067 mm Q1956A (EN) 100 ft = 30.5 m 24 in = 610 mm Q6626A (AEJN) 36 in = 914 mm Q6627A (AEJN) 42 in = 1067 mm Q6628A (AEJN) HP Super Heavyweight Plus Matte Paper 210 HP Colored Paper Fluorescent Yellow 100 150 ft = 45.
Table 13-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Premium Plus Photo Gloss 286 50 ft = 15.2 m 24 in = 610 mm Q5488A HP Premium Plus Photo Satin 286 50 ft = 15.
Name Product number HP Designjet T1120 24in Stand Q6663A HP Designjet T1120 24in Spindle Q6700A HP Designjet T1120 44in Spindle Q6709A HP Jetdirect 620n Fast Ethernet Print Server J7934A HP Jetdirect 625n Gigabit Ethernet Print Server J7960G HP Jetdirect 635n IPv6/IPsec Print Server J7961A Introduction to the accessories Stand The printer stand is used to support the printer and the basket, which collects prints as they emerge from the printer.
14 Troubleshooting paper issues The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● The printer displays out of paper when paper is available ● Prints do not fall nicely into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load with 44-inch printer On a 44-inch printer, if the paper has not been inserted straight, the front panel displays the following instructions. 1. When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to straighten the roll. 2. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the roll is aligned, the printer measures the width and you are now ready to print.
front-panel display message Suggested action Paper too small During the load process the printer detected that the paper is too narrow or too short to be loaded in the printer. Press the Cancel key to stop the load process. See Functional specifications on page 190. Paper too big During the load process the printer has detected that the paper is either too wide or too long (sheet only) to be loaded correctly. Press the Cancel key to stop the load process. See Functional specifications on page 190.
General purpose paper ● For thin papers (< 90 g/m2) uncoated papers (for example plain paper or bright white paper) select paper type Bond and Coated > Plain Paper. ● For light coated papers (<110 g/m2), select paper type Bond and Coated > Coated Paper. ● For heavyweight coated papers (<200 g/m2), select paper type Bond and Coated > Heavyweight Coated Paper. ● For cockle-free very thick coated papers (> 200 g/m2), select paper type Bond and Coated > Super Heavyweight Coated Paper.
The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go. Paper issues 1.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. ENWW 7. Carefully remove all small pieces of paper. 8. Lower the blue lever. Paper issues CAUTION: Do not move the paper sideways, as it could damage the printer.
9. Close window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 33. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll.
The paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed, see Change the drying time on page 52. You can disable the cutter, see Turn the automatic cutter on and off on page 53. The cutter does not cut well By default the printer is set to automatically cut the paper after the drying time has been completed. If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles.
You can check the paper advance calibration status of the currently loaded paper at any time by pressing the View loaded paper key on the front panel. The status may be one of the following. ● DEFAULT: This status appears when loading any paper that has not been calibrated. HP papers in the Front Panel have been optimized by default and unless you experience image quality problems in your printed image such as banding or graininess it is not recommended to recalibrate the paper advance.
ENWW ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges o
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 136. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer.
Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . 2.
Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 55). Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and try turning on the Maximum detail option (if available).
3. Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and turn on the Maximum detail option (if available). 4. If you are using the PCL or HP-GL/2 driver for Windows, you can change your image rendering resolution to 300 dpi or 600 dpi depending on your printing needs. You can find the Max. Application Resolution option in the driver dialog's Advanced tab, under Document Options > Printer Features.
1. Check that you are using appropriate print-quality settings. See Printing on page 55. 2. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 118 and Insert a printhead on page 121. 3. Align the printheads. See Align the printheads on page 172. Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1.
Line lengths are inaccurate If you have measured your printed lines and find that the lengths are not sufficiently accurate for your purposes, you can try to improve line length accuracy in the following ways. 1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional specifications on page 190. Polyester film is about ten times more dimensionally stable than paper. However, using film that is thinner or thicker than HP Matte Film will reduce line length accuracy.
If the problem persists despite all the above actions, contact your customer service representative for further support. The paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Check that the paper type you have loaded corresponds to the paper type selected in the front .
Ink marks on the paper This problem can occur for several different reasons. Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). Whenever you notice this problem, cancel the printing job immediately.
Edges of objects are stepped or not sharp If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-quality slider to Quality in the driver dialog (Mac OS Print dialog), select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 55.
White spots on the print You may notice white spots on the print. This is probably due to paper fibers, dust or loose coating material. To avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1.
If you have to use such files, try to ensure that the EPS, PDF or grayscale images are already in the same color space that you intend to use later on in Adobe InDesign or QuarkXPress. For instance, if your final goal is to print the job in a press that follows the SWOP standard, convert the image into SWOP when you create it. Colors are fading If you print on instant-dry photo paper, your prints will fade rapidly.
● You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough. ● If necessary, reduce the size of the image or document in your software application, so it fits between the margins. There is another possible explanation for a clipped image. Some applications, such as Adobe Photoshop, Adobe Illustrator and CorelDRAW, use an internal 16-bit coordinate system which means that they cannot handle an image of more than 32,768 pixels.
To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2. Use the View loaded paper key on the front panel to check that the selected paper type is the same as the paper type loaded into the printer. 3. At the printer's front panel, select the Image Quality Maintenance menu icon , then Print diagnostic image. It takes about two minutes to print the Image Diagnostics Print.
And here is an example of the same printhead in a bad state: ENWW 1. Clean any faulty printheads (see Clean the printheads on page 169). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printheads manually (see Clean the printheads on page 169).
If you still have a problem If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do: ● Try using a higher print-quality option. See Printing on page 55. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/T1120/drivers.
Ink system issues 16 Troubleshooting ink cartridge and printhead issues ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 167
Ink system issues Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
1. From the front panel, turn the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready to print. If the problem remains continue with the next step. 3. Remove the printhead, see Remove a printhead on page 118. 4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water.
Ink system issues When the front panel displays a warning message that the clean process is needed, you are recommended to clean the printhead drop detector. If you do not clean the printhead drop detector immediately, the printer continues working normally, however, the front panel display continues to show the warning. CAUTION: Wear gloves to avoid getting ink on your hands. 1. Turn off the printer at the front panel. 2. To avoid an electric shock, switch the printer off and unplug it. 3.
ENWW Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. 6. With a dry lint free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. Clean the printhead drop detector 171 Ink system issues 4.
Ink system issues 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions, and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 5. The process takes about six minutes. Wait until the front-panel display shows the process complete before using the printer. NOTE: The printer prints a calibration image. Do not worry about the image. The front-panel display shows any errors in the process. Image Quality Maintenance menu procedure 1. Load the paper you wish to use, see Paper handling on page 33.
Ink system issues Printhead status messages These are the possible printhead status messages: ● OK: the printhead is working normally, with no known problems ● Missing: there is no printhead present or it is not correctly installed in the printer. ● Test printhead separately: you are recommended to test the printheads individually to find the failing printhead. Remove all the printheads and insert them alone one by one, closing the latch and the carriage cover after every insertion.
ENWW ● The printer does not print ● The printer seems slow ● The printer printed on undesirable paper ● Communication failures between computer and printer ● Cannot access the HP Printer Utility ● Cannot access the Embedded Web Server ● Automatic file system check ● An AutoCAD 2000 memory allocation error ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXpress ● Printer alerts General printer issues 17 Troubleshooting general p
The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: General printer issues ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.
● In the Windows driver dialog: select the Paper/Quality tab, then select your paper type in the Paper Type drop-down list. ● In the Mac OS Print dialog (T1120): select the Paper Type/Quality panel, then select your paper type in printer in the Paper Type drop-down list. ● In the Mac OS PS Print dialog (T1120ps): select the Image Quality panel, then select your paper type in the Paper Type drop-down list. NOTE: Any is the driver default.
4. Select the type of connection you are using. 5. Select View Information. If you still cannot connect, switch the printer off and back on with the Power key on the front panel. Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 29. General printer issues NOTE: If you connect directly to your printer with a USB cable, use the HP Printer Utility. 1.
A file system check is scheduled every 90 days, in order to maintain the hard disk's file system integrity. NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. However, it can take up to 40 under some conditions, for example, when the printer has not been used for a long period of time and requires more time to prepare the printheads.
Printer alerts Your printer can communicate two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver, errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer is able to print. ● Warnings: Alert you when the printer needs attention either for an adjustment, such a calibration or for a possible unprintable situation, such a preventive maintenance or low ink.
18 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 186. ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge. See Handling ink cartridges and printheads on page 113.
Table 18-1 Text messages (continued) Front-panel errors Message Recommendation PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible or reduce the image size. PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the job. PDL Error: out of paper Load more paper. PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it.
19 HP Customer Care Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Contact HP Support HP Customer Care ● ENWW 183
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
For more information on HP Care Packs, please visit http://www.hp.com/go/register. HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ register.
Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation.
ENWW Chile: 800 HP INVENT, 123 800 360 999 ● China: 800 810 59 59, 10 6564 59 59 ● Colombia: 01 8000 51 HP INVENT, local 571 606 9191 ● Czech Republic: 420 261 307 310 ● Denmark: 70 11 77 00 ● Ecuador: 999 119, 1 800 225 528 ● Egypt: 202 532 5222 ● Finland: 0203 53232 ● France: 08 26 10 49 49 ● Germany: 0180 52 58 143 ● Greece: 210 6073603, 801 11 22 55 47 ● Guadaloupe: 0800 99 00 11, 877 219 8791 ● Guatemala: 1 800 999 5105, 1 800 711 2884 ● Hong Kong: 852 3002 8555 ● Hungary:
HP Customer Care ● Peru: 0 800 10111 ● Philippines: 632 888 6100 ● Poland: 22 566 6000 ● Portugal: 213 164 164 ● Puerto Rico: 1 800 652 6672 ● RSA: 27 11 258 9301, local 086 000 1030 ● Romania: 40 21 315 4442 ● Russia: 095 797 3520, 812 3467 997 ● Saudi Arabia: 6272 5300 ● Slovakia: 2 50222444 ● South Africa: 0800 001 030 ● Spain: 902 010 333 ● Sweden: 077 130 30 00 ● Switzerland: 0848 80 20 20 ● Taiwan: 886 2 872 28000 ● Thailand: 0 2353 9000 ● Tunisia: 71 89 12 22 ● Tur
20 Printer specifications Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Printer specifications ● ENWW 189
Functional specifications Table 20-1 HP 72 ink supplies Printheads Two inks in each printhead: gray and photo black, matte black and yellow, and magenta and cyan Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow, magenta and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta and cyan Table 20-2 Paper sizes Roll Width Minimum Maximum 11 inches (279 mm) 24-inch printer: 24 inches (609 mm) 44-inch printer: 44 inches (1118 mm) Roll Leng
Table 20-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.1 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed.
Environmental specifications Table 20-10 Printer environmental specifications Temperature range Humidity range Operating for optimal print-quality 22°C to 26°C (72°F to 79°F) 30% to 60% Operating for standard printing 15°C to 35°C (59°F to 95°F) 20% to 80% Printer without consumables 5°C to 40°C (41°F to 104°F) Non-operating packed consumables and printer: -40°C to 60°C (-40°F to 140°F) Acoustic specifications Printer acoustic specifications (declared according to ISO 9296).
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
Jetdirect HP's brand name for its series of print servers that allow a printer to be connected directly to a local area network. LED Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated. MAC address Media Access Control address: a unique identifier used to identify a particular device on a network. It is a lower-level identifier than the IP address. Thus, a device may have both a MAC address and an IP address.
Index A accessories order 139 account ID requiring 25 accounting 110 acoustic specifications 192 administrator's password 24 alerts errors 180 turn on and off 24 warnings 180 B banding problems 149 basket output problems 148 black and white 63 black point compensation blurred lines 156 buzzer on/off 30 C calibration color 68 cannot load paper 142 clean the platen 159 clean the printer 126 clipped at bottom 162 clipped image 162 color adjustment options 71 advantages 68 calibration 68 CMYK 68 emulation 73 f
print quality 57 printer utility software 177 printhead information 118, 154, 157 rendering intent 77 replace ink cartridges 115 replace printheads 119 reprint 106 reset cutter life counters 126 reset paper advance 150 resize 60 RGB source profile 76 select display contrast 31 select drying time 52 select graphics language 32 select I/O timeout 162 select language 29 select paper size 58 select paper type 144, 145 select units 31 select wait time 66 sleep mode wait time 30 unload paper 7, 46, 47, 50 view co
print on loaded paper 52, 176 printed on wrong paper 176 profiles 51 select type 52 size 57 sizes (max and min 190 usage 110 view information 50 paper conflicts, handle 22 paper not in driver 144 paper types 136 password administrator's 24 security 24 PDF clipped 163 PDF missing objects 163 physical specifications 191 platen cleaning 159 power on/off 28 power specifications 191 preferences, Windows driver 25 presentation, print 90 preview a print 61 print file 56 print job create 56 ink usage 110 nesting 64
U unload paper roll 46 roll out of paper 47 roll with paper 46, 47 sheet 50 sheet with paper menu 50 sheet with Unload paper key 50 usage information turn on and off 23 using this guide 2 V Visio 2003, no output 179 W warranty extensions 184 198 Index ENWW
