HP Designjet T770 and T1200 printer series Using your printer
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Table of contents 1 Introduction ..................................................................................................................................................... 1 Safety precautions ................................................................................................................................ 2 HP Start-Up Kit ..................................................................................................................................... 2 Using this guide .......
Change the sleep mode setting .......................................................................................................... 28 Turn the buzzer on and off ................................................................................................................. 28 Change the front-panel display contrast ............................................................................................. 29 Change the units of measurement ...........................................................
Roll protection (T1200 series only) ..................................................................................................... 62 Unattended printing/overnight printing (T1200 series only) ................................................................ 63 8 Color management ....................................................................................................................................... 65 Introduction .........................................................................
13 Maintaining the printer ............................................................................................................................. 123 Check printer status ......................................................................................................................... 124 Clean the exterior of the printer ........................................................................................................ 124 Maintain the ink cartridges .....................................
Edges of objects are darker than expected ...................................................................................... 156 Horizontal lines at the end of a cut sheet print ................................................................................. 156 Vertical lines of different colors ........................................................................................................ 157 White spots on the print ...........................................................................
21 Printer specifications ............................................................................................................................... 183 Functional specifications .................................................................................................................. 184 Physical specifications ..................................................................................................................... 185 Memory specifications .........................................
ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints Introduction 1 1
Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference.
Paper handling on page 31 ● Working with two rolls (T1200 series only) on page 46 ● Printing on page 49 ● Color management on page 65 ● Practical printing examples on page 77 ● Job queue management on page 103 ● Retrieving printer usage information on page 109 ● Handling ink cartridges and printheads on page 112 ● Maintaining the printer on page 123 Introduction ● Troubleshooting These chapters help you solve problems that may occur while printing and include the following topics.
Introduction Printer models This guide covers the following printer models, normally referring to them by their short names for brevity.
Introduction The printer's main components The following front and rear views of the 1118mm (44 in) printer illustrate the main components. The 610 mm (24 in) printer (not shown) has the same components in a narrower body. Front view 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10.
Introduction Rear view HP Designjet T1200 series 6 1. Roll cover 2. Communication ports 3. Power switch 4. Power socket 5. Spindle 6. Spindle stop 7. Paper roll 8.
1. USB 2.0 port, to connect a computer 2. Ethernet port, to connect to a network 3. Diagnostic LEDs, to be used by service engineers 4. USB 2.0 host port, to connect an accessory Introduction Communication ports The wall spacers If you place the printer with its back against a wall, lower the two wall spacers at the rear of the printer to ensure that the rear of the printer is a minimum distance from the wall. Otherwise, you may experience paper advance problems.
Introduction The front panel Your printer's front panel is located on the front of the printer, in the center.
Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power key light is off the printer is off. If the power key light is blinking green, the printer is starting up. If the power key light is green on, the printer is on. If the power key light is amber on, the printer is in standby. If the power key light is blinking amber, the printer needs attention. Introduction 9. 10. Cancel key - To abort a procedure or interaction. 11.
Introduction The printer's internal prints The internal prints give various kinds of information about your printer. They can be requested from the front panel without using a computer. Before requesting any internal print, check that the printer and the paper are ready for printing. ● The print will be made on the active roll. To change the active roll, select the Paper menu icon , then Select active roll. ● The loaded paper should be at least A3 landscape—420 mm (16.
ENWW Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS) Software installation 2 11
Choose which connection method to use The following methods can be used to connect your printer. Software installation Connection type Speed Cable length Other factors Ethernet Very fast; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Provides additional features See http://www.hp.
TIP: A USB connection may be faster than a network connection, but the cable is limited in length and it is more difficult to share the printer. 1. Do not connect the computer to the printer yet. You must first install the printer driver software on the computer, as follows. 2. Insert the HP Start-Up Kit CD into your CD drive. If the CD does not start automatically, run the autorun.exe program in the root folder of the CD. 3. Press the Custom Install button. 4.
Connect to a network (Mac OS) You can connect your printer to a network under Mac OS X by using the following methods: ● Bonjour/Rendezvous ● TCP/IP NOTE: The printer does not support AppleTalk. Before you begin, check your equipment: Software installation ● The printer should be set up and on. ● The Ethernet hub or router should be on and functioning correctly. ● All computers on the network should be on and connected to the network. ● The printer should be connected to the network.
Open the Mac OS X HP Designjet Installer. 5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and the HP Utility. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 8. When you reach the Select Printer screen, look for your printer's mDNS service name (which you noted in step 1) in the Printer Name column.
TCP/IP connection Go to your printer's front panel and make a note of the printer's URL (see Access the Embedded Web Server on page 27). 2. Insert the HP Start-Up Kit CD into your CD drive. 3. Open the CD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer. 5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and the HP Utility. 7.
9. Continue following the instructions on the screen. When you reach the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network. 10. When the HP Printer Setup Assistant has finished, you can remove the CD from the CD drive. If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the CD.
NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB Implementor's Forum (http://www.usb.org/) should be used with this printer. 8. Shortly afterwards, a print queue is created automatically for your printer. Sharing the printer If your computer is connected to a network, you can make your directly connected printer available to other computers on the same network. Software installation 1.
Open the CD icon on your desktop. 3. Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to uninstall the printer software.. Software installation 2. To delete the print queue: ● ● ENWW Under Mac OS X 10.4 there are two alternative ways of deleting the print queue: ◦ From the system preferences, select the Printing pane of the Print & Fax dialog. Select the name of the printer and click the – button.
3 Administrator settings 20 Setting up the printer ● Introduction ● Paper suitability options (T1200 series only) ● Turn nesting on and off (T1200 series only) ● Turn usage information on and off ● Turn alerts on and off ● Control access to the printer ● Require account ID (T1200 series only) ● Set Windows driver preferences Chapter 3 Setting up the printer ENWW
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Paper suitability options (T1200 series only) Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
Turn nesting on and off (T1200 series only) Nesting means automatically printing images or document pages side by side on the paper when feasible, rather than one after the other. This is done to avoid wasting paper. See Nest jobs to save roll paper (T1200 series only) on page 60.
Turn usage information on and off The printer can send usage information periodically by e-mail. You can request this in the following ways: ● In the HP Utility for Windows: select Settings > Accounting. ● In the HP Utility for Mac OS: select Configuration > Printer Settings > Configure Printer Settings > Accounting. ● In the Embedded Web Server: select Setup > Printer settings > Accounting.
Control access to the printer From the Embedded Web Server, you can select Setup > Security to control access to the printer in various ways: ● Specify separate administrator and guest passwords to control access to the Embedded Web Server ● Enable or disable Ethernet and USB connections to the printer ● Enable or disable various groups of front panel operations NOTE: For more information, see the Embedded Web Server's online help.
Personalizing the printer ● Turn the printer on and off ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display contrast ● Change the units of measurement ● Configure network settings ● Change the graphic language setting Personal settings 4 ENWW 25
Turn the printer on and off TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display, or sending a new job to print, returns it to active mode, and it can resume printing immediately.
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, select the Setup menu icon , then Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. At the front panel, press the OK key and hold it down. While holding the OK key down, press the Power key and hold it down.
You can see your printer's IP address (192.168.1.1 in this example) on the front panel's status screen. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 174. Change the language of the HP Utility The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only), French, Italian, German, Russian, Simplified Chinese, Traditional Chinese, Korean and Japanese.
Change the front-panel display contrast To change the contrast of the front-panel display, select the Setup menu icon , then Front panel options > Select display contrast, and enter a value using the Up or Down key. Press the OK key to set the value. The default contrast is set to 50. Change the units of measurement To change the units of measurement in the front-panel display, select the Setup menu icon , then Front panel options > Select units, and select English or Metric.
You have various other options available from the Connectivity menu icon.
Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Paper handling 5 ENWW 31
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
Load a roll onto the spindle 1. Open the roll cover. 2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: Be sure to remove the black end first. Removing the blue end first could damage the black end. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 4.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 6.
2. Select Paper load. 3. Select the roll that you want to load. If the roll you have selected is already loaded, you have to wait while it is automatically unloaded. 4. In the T1200 series only, if you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the standby position, so that it can be printed on again without reloading whenever required.
8. Rest the blue end of the spindle on the right side roll holder. 9. With both hands, push the spindle into both roll holders at the same time. 10. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge.
11. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot. If you do so, the printer beeps and the front panel asks you to remove the paper. 12. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. ENWW Load a roll into the printer Paper handling 13.
14. If the leading edge of the paper has no barcode, the front panel prompts you to select the paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 137. 15. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 43. 16.
2. Select Unload paper. 3. Select the roll that you want to unload. 4. You may need to open the roll cover. Roll out of paper procedure If the end of the paper is no longer attached to the core, use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel that procedure. 2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer.
3. Select Paper load. 4. Select Load sheet. 5. If a roll is already loaded, you have to wait while it is automatically unloaded. In the T1200 series only, the roll is not unloaded, but withdrawn to the standby position, so that it can be printed on again without reloading as soon as the sheet paper has been unloaded.
7. When prompted by the front panel, insert the sheet into the cut-sheet slot on the right side of the printer. Load your sheet aligned with the load line and insert until the paper will not continue; with thicker sheets, you feel resistance. WARNING! Do not push your fingers inside the printer's paper path. 8. Press the OK key on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 9.
2. Select Unload paper. 3. Select Unload sheet. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in the basket. View information about the paper To view the loaded paper information, press the View information key or on the front panel. By pressing this key repeatedly, you can see information about all loaded papers: roll and sheet for the T770 series; roll 1, roll 2 and sheet for the T1200 series.
Paper presets Each supported paper type has its own characteristics. For optimum print-quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the “paper” preset.
To move the paper, select the Paper menu icon and then Move paper. You can move the paper forwards by pressing the Up key on the front panel, or backwards by pressing the Down key. When the paper is positioned as you want it, press the OK key. Maintain paper To maintain paper quality, follow the recommendations below.
Turn the automatic cutter on and off To turn the printer's paper cutter on or off: ● From the HP Utility for Windows, select the Settings tab and change the Cutter option in Printer Settings > Advanced. ● From the HP Utility for Mac OS, select Configuration > Printer Settings > Advanced and change the Cutter option. ● From the Embedded Web Server, select the Setup tab, then Printer Settings > Advanced, and change the Cutter option.
Two rolls 6 46 Working with two rolls (T1200 series only) ● The uses of a multiroll printer ● How the printer allocates jobs to paper rolls Chapter 6 Working with two rolls (T1200 series only) ENWW
Two rolls The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
Here are some settings that might be used in typical situations: Two rolls ● ● With different paper types loaded: ◦ Type is: select the paper type you require ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: doesn't matter With different paper widths loaded: ◦ Type is: Any ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: Minimize paper waste TIP: You can also save paper in some cases by rotating or nesting your images.
ENWW Printing ● Create a print job ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Print on loaded paper ● Rescale a print ● Change the treatment of overlapping lines ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print with no margins (T1200 series only) ● Print with crop lines (T1200 series only) ● Reprint last printed job ● Use paper economically ● Nest jobs to save roll paper (T1200 series
Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which is entered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. When you select your printer, the printer driver is invoked to send your job to the printer.
Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. With some paper types, you can choose a compromise position between the two. Alternatively, you can select from the custom options: Best, Normal and Fast.
NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 55. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list. ● In the Mac OS Page Setup dialog: select your printer from the Format for list, then select your paper size from the Paper Size list.
● In the Mac OS X 10.4 PostScript Print dialog (PostScript printers): select the Finishing panel and then Layout. ● On the Embedded Web Server's Submit Job page (T1200 series): select Advanced settings > Paper > Layout/Margins. You will then see at least some of the following options. ● Standard. Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins.
Printing You can see a list of available shortcuts; select the one that matches the kind of job you want to print. The driver options are now adjusted to suit your job. You can either print immediately, or examine the settings to check that you agree with them. If you like, you can select a shortcut and then change some of its settings manually. TIP: Check at least the settings that you can see in the Printing Shortcuts tab: the document size, orientation, etc.
Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
To turn merge on, go to the front panel and select the Setup menu icon , then Printing preferences > HP-GL/2 options > Enable merge. You can set the merge option from your software in some applications. Settings in your software override the front-panel settings. Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print.
● ● On the Embedded Web Server's Submit Job page (T1200 series): select Basic settings > Print quality > Standard options > Speed. Using the front panel: select the Setup menu icon , then Printing preferences > Print quality > Select quality level > Fast. ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Options, then set the quality level to Fast and check the Economode box.
If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print Quality Options box under Windows), print sharpness may be improved by selecting the Maximum Detail option. This option is available only if you are printing on glossy paper and you have selected Best print quality. ● In the driver dialog (Mac OS Print dialog): select Custom instead of Standard print-quality options, then check the Maximum Detail box.
You can request printing with no margins in the following ways: ● In the Windows driver dialog: select the Paper/Quality tab and press the Margins/Layout button. Then select Borderless. ● In the Mac OS Page Setup dialog (T1200): select a paper size name that includes the words “no margins”. Then, in the Print dialog, select Margins/Layout > Borderless. NOTE: If your application offers no Page Setup dialog, please use the Print dialog. ● In the Mac OS X 10.5 or 10.
To print crop lines with nested jobs (see Nest jobs to save roll paper (T1200 series only) on page 60), you must select a different option: ● ● In the Embedded Web Server: select Setup > Printer settings > Job management > Use crop lines when nest is enabled > On. Using the front panel: select the Setup menu icon , then Job management > Nest options > Enable crop lines > On. Reprint last printed job You can reprint the last job printed from the front panel.
Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting Printing 1. When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is not turned off. See Turn nesting on and off (T1200 series only) on page 22.
● ● All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same nest): ◦ HP-GL/2, RTL ◦ PostScript, PDF, TIFF, JPEG JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases.
NOTE: If you protect a roll, then later unload the current roll and load a new one, the new roll remains protected. You are protecting the roll number, not one specific roll of paper. That roll number will remain protected until you cancel the protection. TIP: If you print without specifying a roll number or paper type, you will not be able to print on any protected roll.
Table 7-1 Recommended settings for unattended printing (continued) Print type Print mode MaxDetail Optimized for Drying time Paper types Maps Best On Images Optimal Coated, Heavyweight Coated, Glossy Renderings, photographs Best On Images Optimal Coated, Heavyweight Coated, Glossy Printing 64 Chapter 7 Printing ENWW
ENWW Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server (T1200 series only) ● Color management from the front panel Color management 8 65
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
You can check the color calibration status of the currently loaded paper at any time by pressing the View information key on the front panel. The status may be one of the following: ● PENDING: the paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to PENDING. ● OBSOLETE: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be repeated.
Color management from printer drivers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor.
NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. It will work correctly only when printing on plain, coated or heavyweight coated paper. ● In the Windows HP-GL/2 or PostScript driver dialog: select the Color tab, then Printer Managed Colors, then select Printer Emulation from the Source Profile list. You can then select from the Emulated Printer list.
● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the color model used in the image. The Reset button restores each slider to its default central position.
The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls, except under Mac OS X 10.4, where it is available by selecting Lightness and Hue. ● The zone definition sliders can be used to define what you mean by highlight, midtone and shadow. ● The other controls for highlight, midtone and shadow can be used to adjust the gray balance of highlights, midtones and shadows respectively.
Emulation not only provides the closest match that can be achieved on your printer; it also gives clear information on how close the emulation is to the original spot color. See Printing PANTONE swatch books on page 74. Color emulation Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers.
● Japan Color 2001 Uncoated uses the Japan Color 2001 specification for type 4 (uncoated) paper. It is designed to produce quality separations using 310% total ink coverage, positive film and uncoated paper. ● Japan Color 2002 Newspaper uses the Japan Color 2002 for Newspapers specification. It is designed to produce quality separations using 240% total ink coverage, positive film and standard newsprint paper. ● JMPA: Japanese standard for offset press.
T1200 PS options (with PostScript or PDF jobs) ● Default CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: Europe ISO Coated FOGRA27. ● Rendering intent: you can select the rendering intent. ● Black point compensation: you can turn black point compensation on or off. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off.
Color management Color management from the front panel You can color-calibrate the loaded paper type from the front panel by selecting the Image Quality Maintenance menu icon , then Calibrate color. See Color calibration on page 66. The other color options in the front panel can all be found by selecting the Setup menu icon , then Printing preferences > Color options.
T1200 PS options (with PostScript or PDF jobs) ● Select CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: Europe ISO Coated FOGRA27. ● Select rendering intent: you can select the rendering intent. Default: Perceptual. ● Black point compensation: you can turn black point compensation on or off. Default: On. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off. Default: On.
Practical printing examples ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Printing examples 9 ENWW 77
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the plot size. 2. Select File > Print and ensure that Page Scaling is set to None. Printing examples NOTE: The page size will not be automatically selected according to the drawing size.
ENWW Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Select the Features tab, and then Autorotate. Printing examples 3.
6. Click OK, and check that the print preview in the Print dialog box seems correct. Print a project This section demonstrates how to print a project from Autodesk Design Review, AutoCAD and the printer's Embedded Web Server. Using Autodesk Design Review Autodesk Design Review offers the Use HP Instant Printing option. This needs to be enabled once, after which it is taken as the default printing option until it is disabled. Enabling HP Instant Printing from Autodesk Design Review 1.
2. In the Print dialog box, check the Use HP Instant Printing box. You can select your printer and paper size here, or in the next window. 3. Ensure that the printer and paper size are correct, then click OK to start printing. Enabling HP Instant Printing from the Batch Print Wizard ENWW Make sure you have installed the Batch Print Wizard. Start Autodesk Design Review and select File > Batch Print Wizard. Print a project Printing examples 1.
2. In the Welcome box, click Next. 3. Select the DWF files to print, then click Next. 4. Use the Shift key if you want to select multiple files to configure. Then click Print Setup, and the printing configuration will be applied to all the files you have selected..
In the Print dialog box, check the Use HP Instant Printing box. You can select your printer and paper size here, or in the next window. 6. Ensure that the printer and paper size are correct, then click OK. The paper size is automatically preselected. 7. Back in the Choose print settings box, click Next. Printing examples 5.
8. Save or start the batch print job. Using HP Instant Printing ● Make sure Use HP Instant Printing has been selected. To print, click the Print icon in the toolbar or select File > Print. Choose your preferred printing settings and click OK. ● Alternatively, Use HP Instant Printing can be launched directly from its own toolbar icon. In this case, it starts immediately, using the settings you defined previously.
Using AutoCAD The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens. Printing examples 1.
4. You can see further options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. Press the Properties button.
Select the Device and Document Settings tab, and press the Custom Properties button. 7. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. Printing examples 6. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection (T1200 series only) on page 62). 8. ENWW Select the print quality (your own choice between speed and quality of printing).
9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button and select Clip contents by margins. 10. Select the Features tab, then select the Autorotate option. If you have a T1200 series printer, select the Crop lines option also. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. Printing examples 11.
12. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1200 series only). Using the Embedded Web Server to submit files (T1200 series only) Printing examples From the HP Utility or the Embedded Web Server, select Job Center > Submit Job. With some Web browsers, you will see the window below; with other Web browsers, the mechanism for adding files is slightly different.
● TIFF (T1200 PS only) ● JPEG (T1200 PS only) ● HP-GL/2 ● RTL NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully. If the jobs have been generated with the appropriate settings (such as page size, rotation, resizing and number of copies), you can just press the Print button and the project will be sent to the printer.
Click the Plot icon at the top of the window. 3. Ensure that the correct printer is selected, then press the Properties button. 4. Select the Device and Document Settings tab, and press the Custom Properties button. Printing examples 2.
5. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection (T1200 series only) on page 62). Printing examples 92 6. Select the print quality (your own choice between speed and quality of printing). 7. If you intend to print on roll paper, you must decide where the printer should cut the paper.
9. Select the Features tab, then select the Autorotate option. If you have a T1200 series printer, select the Crop lines option also. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. Printing examples 10. Press the OK button and save your configuration changes to a PC3 file.
11. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1200 series only). Using Adobe Photoshop 1. Select File > Page Setup > Printer, select your printer and click OK.
2. Choose from the available paper sizes. If you do not find the paper size that you intend to use, select Printer > Properties > Paper/ Quality > Custom > Paper Size. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons. ENWW Select File > Print with Preview. Printing examples 3.
4. Select Print > Properties. In the Document Properties window, select Paper Source, Paper Type and Print Quality. 5. Press the Margins/Layout button. In this example you can select Borderless because you have already selected a photo paper (this option is only enabled with photo and glossy papers). The default image enlargement method is Automatically by printer. The option Manually in application can be used when you want to control the amount of enlargement precisely.
6. In the Color tab, the default color management option is Printer Managed Colors, and this is the correct option because you have already selected Let Printer Determine Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office. Using PowerPoint Select the Office Button, then Print, and select the name of your printer. Printing examples 1.
Printing examples 98 2. Select Properties > Features > Print document on to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size.
Using Project Select File > Page Setup > Print. 2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want. Printing examples 1.
4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Any. 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Printing examples Using Excel 1. Select the Office Button, then Print. Select your printer's name, then click Close.
Select the Page Layout tab, then Size, and choose the paper size you want. 3. Select the Office Button, then Print > Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. Printing examples 2.
4. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
10 Job queue management Introduction ● Job queue page (T1200 series only) ● Job preview (T1200 series only) ● Turn off the job queue (T770 HD and T1200 series only) ● Select when to print a job in the queue (T770 HD and T1200 series only) ● Identify a job in the queue (T770 HD and T1200 series only) ● Prioritize a job in the queue (T770 HD and T1200 series only) ● Delete a job from the queue (T770 HD and T1200 series only) ● Reprint or copy a job in the queue (T770 HD and T1200 series only)
Introduction The job queue management options described in this chapter are available for the following printers. ● T1200 series: all options in this chapter ● T770 HD: front panel options only ● T770 and T770 PS: no job queue management Job queue page (T1200 series only) You can manage your printer's job queue from the HP Utility, see Access the HP Utility on page 27, or the printer's Embedded Web Server, see Access the Embedded Web Server on page 27.
NOTE: The job queue page does not automatically update. Job preview (T1200 series only) The printer samples all incoming jobs and generates a JPEG file that can be served as a preview of the job. This preview is available for all languages supported by the printer: the T1200 PS supports PDF, PostScript, HPGL/2, RTL, TIFF and JPEG. NOTE: Do not send a job for preview with more than 64 pages, this may cause the driver software to crash. Job preview is available once the job is processed.
There are three options you can select: ● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints. ● When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.
If the job is currently being printed (its status is printing in the Web server), you may want to cancel it and then delete it. ● Using the Embedded Web Server (T1200 series only): After selecting the job, select Cancel and then Delete. ● Using the front panel: After selecting the job, press the Cancel key and then select Delete.
TIP: To set an account ID, see Require account ID (T1200 series only) on page 24.
ENWW ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job Printer usage 11 Retrieving printer usage information 109
Printer usage Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 110. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check ink and paper usage for a job on page 110. If the HP Utility is not available, see Access the HP Utility on page 27.
ENWW 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 27. 2. Go to the Main tab. 3. Select History > Accounting.
12 Handling ink cartridges and printheads Ink and printheads ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead 112 Chapter 12 Handling ink cartridges and printheads ENWW
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. To purchase additional cartridges, see Accessories on page 128. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 187). Avoid touching pins, leads and circuitry. To view the ink levels of your ink cartridges, press the View ink level key on the front panel.
CAUTION: Do not try to remove an ink cartridge while printing. CAUTION: Remove an ink cartridge only if you are ready to insert another one. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. NOTE: When a cartridge runs out of ink, the current job is not automatically cancelled: unless you cancel it manually, it will resume printing when the empty cartridge has been replaced.
Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge ENWW 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color.
4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. Ink and printheads If you have difficulty, see Cannot insert an ink cartridge on page 164. 5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel.
● Serial number ● Status, see Front-panel error messages on page 177 ● Volume of ink it has used ● Warranty status You can also get most of this information without leaving your computer by using the HP Utility. If the warranty status is See warranty note, this indicates that non-HP ink is being used. See the HP Legal Information document provided with your printer for details of the warranty implications.
Ink and printheads 3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4. Locate the carriage on the right side of the printer. 5. Pull the handle up and toward you to release the wire loop. 6. Push the handle back to raise the lid.
ENWW This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead. Ink and printheads 7.
10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. Ink and printheads 11. The front-panel display identifies the missing printhead. Insert a printhead 1. Remove the orange protective caps by pulling them down. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot.
3. Insert the new printhead into its correct slot in the carriage. 4. Ink and printheads CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly.
Ink and printheads 6. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 8. Close the window. 9.
ENWW ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase Printer maintenance 13 Maintaining the printer 123
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage. When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the printheads.
The firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Paper presets on page 43. Update the software To update printer drivers and other software for your printer, go to http://www.hp.com/go/T770/ drivers/ or http://www.hp.com/go/T1200/drivers/. If your operating system is Windows, HP Software Update regularly offers to update your software automatically.
● Secure Sanitizing Erase: all pointers to the information are erased, and the information itself is repetitively overwritten using an algorithm designed to eliminate any residual traces. This is the slowest method, but the most secure. Secure Sanitizing Erase meets the US Department of Defense 5220-22.m requirements for clearing and sanitization of disk media. This is the default security level when using Secure Disk Erase.
14 Accessories ● How to order supplies and accessories ● Introduction to the accessories Accessories 128 Chapter 14 Accessories ENWW
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T770/accessories/ or http://www.hp.com/go/T1200/accessories/ on the Web. ● Contact HP Support (see Contact HP Support on page 182). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Key to availability: ● (A) indicates papers available in Asia (excluding Japan) ● (C) indicates papers available in China ● (E) indicates papers available in Europe, the Middle East and Africa ● (J) indicates papers available in Japan ● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions.
Table 14-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Coated Paper 90 45.7 m (150 ft) 420 mm (16.54 in) (A2) Q1443A (J) 457 mm (18 in) Q7897A (EJN) 594 mm (23.39 in) (A1) Q1442A (EJ) 610 mm (24 in) C6019B 841 mm (33.11 in) (A0) Q1441A (EJ) 914 mm (36 in) C6020B 1067 mm (42 in) C6567B 91.4 m (300 ft) 914 mm (36 in) C6980A 30.
Table 14-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Polyester Film White Matte 167 15.2 m (50 ft) 914 mm (36 in) Q1736A (AEN) HP Vivid White Glossy Polyester Film 230 20.
Table 14-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Self-adhesive Gloss Polypropylene 180 22.
NOTE: The included 6 GB memory upgrade applies to the T770 only, and not to the T770 HD. External hard disk (T1200 series only) The external hard disk enables you to remove the hard disk for security reasons. It can be plugged into the printer's USB host. Spindle With extra spindles, you can change rapidly from one paper type to another.
15 Troubleshooting paper issues The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● An “on hold for paper” message (T1200 series only) ● The roll paper will not advance ● The paper has jammed ● A strip stays on the output tray and generates jams ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ●
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer. NOTE: If the roll has become loose around the core, the printer cannot load the paper. Unsuccessful sheet load ● Guide the sheet, especially thick papers, when the printer initially feeds the sheet. ● Ensure that the sheet is aligned with the reference line on the roll cover.
NOTE: For glossy paper, it is important to use a glossy paper type, as matte black ink does not print well on glossy paper. Transparent or translucent paper If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear film. If your paper is a translucent paper (for example, technical paper), select paper type Technical paper > Natural Tracing Paper, Vellum or Translucent bond. Glossy paper If your paper is a photo paper, use the Photo Paper category.
● Heavyweight Coated Paper ● Super Heavyweight Coated Paper For other image quality problems, see Troubleshooting print-quality issues on page 147. The printer printed on the wrong paper type If the printer prints your job before you were able to load your desired paper, you may have Any selected for the Paper Type in the printer driver. When Any is selected the printer will print immediately on whichever paper is loaded.
I don’t like jobs being put on hold for paper. Can I prevent it? Yes, this can be done from the front panel: see Paper mismatch action on page 21. I set the option “Paper mismatch action” to Print anyway, but some jobs are still put on hold If the Show print preview option is selected in the driver or the Embedded Web Server, jobs are put on hold until you have checked the preview and resumed the job.
The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. Paper issues 1.
4. Lift the blue lever as far up as it will go. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: Do not move the paper sideways, as it could damage the printer. 6. Rewind the roll. If the paper is stuck and cannot be rewound further, cut it from the roll. 7. Remove all pieces of paper from the rear of the printer.
8. Lower the blue lever. 9. Close the window. 10. Switch on the printer. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. A strip stays on the output tray and generates jams If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a full-bleed print or after the Form feed and cut key has been pressed, the cut strip remains in the output tray.
The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll. Prints do not fall neatly into the basket ● Ensure the basket is correctly installed. ● Ensure the basket is open. ● Ensure the basket not full. ● Paper often tends to curl near the end of a roll, which can cause output problems.
Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark bands appear in the print and image grain may increase. The printer is calibrated to advance correctly with all the papers appearing in the front panel.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press the OK key on the front panel, to save the value. 6. Wait until the front panel displays the status screen and re-print your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
Print-quality issues 16 Troubleshooting print-quality issues ENWW ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the pap
Print-quality issues General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give troublefree performance and best-quality prints. For details of recommended papers, see Order paper on page 129. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded on the front panel.
Print-quality issues Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View information key . 2.
Print-quality issues Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View information key . 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 49). Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if available).
The problem may be inherent in the image. Try to improve the image with the application you are using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 49. 3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detail option (if available). Lines print double or in the wrong colors This problem can have various visible symptoms: ENWW ● Colored lines are printed double, in different colors.
Print-quality issues To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 117 and Insert a printhead on page 120. 2. Align the printheads. See Align the printheads on page 168. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Printing on page 49. 2. Reseat the printheads by removing them and then reinserting them.
If you are using glossy paper, try changing to a different type of glossy paper. 6. Align the printheads. See Align the printheads on page 168. Line lengths are inaccurate If you have measured your printed lines and find that the lengths are not sufficiently accurate for your purposes, you can try to improve line length accuracy in the following ways. 1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional specifications on page 184.
Print-quality issues the printheads on page 168. After alignment, you may wish to reprint your job in case the problem has been solved. 5. Go to the front panel and press the View information key to see the paper advance calibration status. If the status is DEFAULT, you should perform paper advance calibration: see Recalibrate the paper advance on page 145. If the problem persists despite all the above actions, contact your customer service representative for further support.
● Handle prints carefully. ● Avoid stacking prints on top of each other. ● Catch your prints as they are cut from the roll and do not let them fall into the basket. Alternatively, leave a sheet of paper in the basket so that freshly printed sheets do not make direct contact with the basket. Ink marks on the paper This problem can occur for several different reasons.
Print-quality issues Clean the platen with a soft cloth. Clean each rib separately without touching the foam between the ribs. Black ink comes off when you touch the print This problem may be caused by printing with matte black ink on glossy paper. The printer will not use matte black ink if it knows that the paper will not retain it. To be sure of avoiding matte black ink, you can select Photo Glossy Paper as the paper type (in the Photo Paper category).
If your print has vertical bands of different colors along it: 1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper and HP Super Heavyweight Paper. See Order paper on page 129. 2. Try using higher print-quality settings (see Printing on page 49). For instance, if you have set the Print Quality slider to Speed, try setting it to Quality. White spots on the print You may notice white spots on the print.
Print-quality issues 6. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 160. 7. Try using the color adjustment options to produce the colors you want. See Color adjustment options on page 69. If the problem persists despite all the above actions, contact your customer service representative for further support.
If you have defined a custom page size with very narrow margins, the printer may impose its own minimal margins, clipping your image slightly. You may want to consider using a larger paper size, or borderless printing (see Select margins options on page 52). ● If your image contains its own margins, you may be able to print it successfully by using the Clip Contents by Margins option (see Select margins options on page 52).
Print-quality issues A PDF file is clipped or objects are missing In older versions of Adobe Acrobat or Adobe Reader, large PDF files could be clipped or lose some objects when printing with the HP-GL/2 and HP RTL driver at high resolution. In order to avoid such problems, upgrade your Adobe Acrobat or Adobe Reader software to the latest version. From version 7 onwards, these problems should be solved.
Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning. However, if the rectangles look solid, do not worry about just a few missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged nozzles.
Print-quality issues 4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you when this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 165. 5. If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 112), or contact HP Support (see Contact HP Support on page 182).
ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Ink system issues 17 Troubleshooting ink cartridge and printhead issues 163
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. Ink system issues CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 5. Reinsert the printhead, see Insert a printhead on page 120. 6. Check the front-panel display message.
Ink system issues 1. Turn off the printer at the front panel. 2. To avoid an electric shock, switch the printer off and unplug it. 3. Open the window.
ENWW Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. 6. With a dry lint free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. Clean the printhead drop detector 167 Ink system issues 4.
Ink system issues 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 5. The process takes about six minutes. Wait until the front-panel display shows the process complete before using the printer. NOTE: The printer prints a calibration image. Do not worry about the image. The front-panel display shows any errors in the process. Image Quality Maintenance menu procedure 1. Load the paper you wish to use, see Paper handling on page 31.
Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel. This means that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment should be repeated before printing with good image quality.
ENWW ● The printer will not start ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Automatic file system check ● An AutoCAD 2000 memory allocation error ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXpress ● Printer alerts General printer issues 18 Troubleshooting general printer issues 171
The printer will not start If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended to replace the firmware, in the following way. 1. Go to the Knowledge Center (see Knowledge Center on page 180) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off.
The printer seems slow ● Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require more time for printing; for example, photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see View information about the paper on page 42.
Cannot access the HP Utility If you have not done so already, please read Access the HP Utility on page 27. 1. From the front panel, select the Connectivity menu icon 2. Select Advanced > Web Services > HP Utility Software > Enable. 3. If you have a TCP/IP connection to your printer, press the Menu key to return to the main menu and select the Connectivity menu icon . again. 4. Select the type of connection you are using. 5. Select View Information.
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes. CAUTION: If you turn the printer off before the file system check has finished, the file system could be seriously damaged, making the printer's hard disk unusable. In any case, the file system check will restart from the beginning whenever you turn the printer on again. A file system check is scheduled every 90 days, in order to maintain the hard disk's file system integrity.
● Microsoft Office features or paper saving options ● Back to front printing If you are using the HP-GL/2 and HP RTL driver, the following features are not available. ● Print Preview ● Back to front printing To get the same results, use the equivalent features available in QuarkXPress. Printer alerts Your printer can communicate two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to print.
19 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 182. ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge. See Handling ink cartridges and printheads on page 112.
Table 19-1 Text messages (continued) Message Recommendation PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size. PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the job. PDL Error: out of paper Load more paper. PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it. Check your cable connections.
20 HP Customer Care Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Contact HP Support HP Customer Care ● ENWW 179
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices/.
server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change these settings: ● In the HP Utility for Windows, select the Tools menu, then HP Proactive Support. ● In the HP Printer Monitor for Mac OS, select Preferences > Monitoring > HP Proactive Support. If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem and recommend a solution.
ENWW ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Specifications 21 Printer specifications 183
Specifications Functional specifications Table 21-1 HP 72 ink supplies Printheads Two inks in each printhead: gray and photo black, matte black and yellow, and magenta and cyan Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow, magenta and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta and cyan Cartridges containing 300 ml of ink (T1200 series only): matte black only Table 21-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in
±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed.
Table 21-9 Printer power specifications (continued) Specifications Frequency 50–60 Hz Current <2A Consumption < 200 W Ecological specifications This product complies with European Union WEEE and RoHS Directives. To determine the ENERGY STAR qualification status of these product models, please go to http://www.hp.com/go/energystar/. For the up-to-date ecological specifications of your printer, please go to http://www.hp.com/ and search for “ecological specifications”.
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
HP-GL/2 Hewlett-Packard Graphics Language 2: a language defined by HP to describe vector graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead. IP address A unique identifier that identifies a particular node on a TCP/IP network.
Index A access control 24 accessories order 133 account ID [T1200] requiring 24 accounting 110 acoustic specifications 186 alerts errors 108 turn on and off 23 warnings 108 Autodesk Design Review print from 80 B banding problems 145 basket output problems 144 black and white 58 black point compensation blurred lines 152 buzzer on/off 28 C calibration color 66 cannot load paper 38 clean the platen 155 clean the printer 124 clipped at bottom 158 clipped image 158 color adjustment options 61 advantages 66 cal
form feed and cut 44, 45, 143, 144 HP Utility software 174 ink cartridge information 113 internal prints 10 modify configuration 29 move paper 44 PANTONE emulation 76 paper mismatch action 21 print diagnostic image 160 print quality 51 printhead information 116, 150, 153 rendering intent 76 replace ink cartridges 114 replace printheads 117 reprint 107 reprint last job 60 reset paper advance 146 resize 55 RGB source profile 75 roll protection 62 roll switching options 21 select active roll 21 select display
displaying information 21 download presets 43 economical use of 48 feed and cut 8 jammed 141 loading error messages 137 maintenance 44 movement 43 not flat 154 output problems in basket 144 paper not in driver 38 presets 43 print on loaded paper 54, 139 printed on wrong paper 139 select type 54 size 51 sizes (max and min) 184 usage 110 view information 8 paper mismatch action [T1200] 21 paper not in driver 38 paper suitability [T1200] 21 paper types 129 PDF clipped 160 PDF missing objects 160 physical speci
HP Instant Support 181 HP Proactive Support 181 HP Start-Up Kit 180 HP Support 2 Knowledge Center 2 printer installation 181 warranty extensions 181 T telephone number 182 two rolls [T1200] 3 U unattended printing [T1200] 47 unload paper roll 38 sheet 41 usage information turn on and off 23 using this guide 2 V Visio 2003, no output 175 W wall spacers 7 warranty extensions 181 192 Index ENWW
