DESIGNJET T2300 eMFP Series Using Your Product
© 2012 Hewlett-Packard Development Company, L.P. 4th edition Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ...................................................................................................................... 1 Safety precautions .................................................................................................................... 2 Product models ........................................................................................................................ 2 HP Start-up Kit .................................................................
Personalizing the product ............................................................................................... 42 Change the language of the front-panel display ......................................................................... 43 Access the HP Utility ............................................................................................................... 43 Access the Embedded Web Server ...........................................................................................
8 Scanning ........................................................................................................................ 80 Paper types suitable for scanning ............................................................................................. 80 Scan to file ............................................................................................................................ 81 9 Copying ...............................................................................................
Check usage statistics for a job .............................................................................................. 142 Request accounting data by email .......................................................................................... 142 15 Handling ink cartridges and printheads ...................................................................... 144 About the ink cartridges ........................................................................................................
Recalibrate the paper advance .............................................................................................. 182 19 Troubleshooting ink cartridge and printhead issues .................................................... 185 Cannot insert an ink cartridge ............................................................................................... 186 Ink cartridge status messages .................................................................................................
Contact HP Support .............................................................................................................. 209 26 Product specifications ................................................................................................. 211 Functional specifications ....................................................................................................... 212 Physical specifications ............................................................................................
1 ENWW Introduction ● Safety precautions ● Product models ● HP Start-up Kit ● Using this guide ● Main features ● Main components ● The front panel ● Printer software ● Web Services ● Turn the product on and off ● Internal prints 1
Safety precautions The following precautions ensure the proper use of the product and prevent the product from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the label. Avoid overloading the product's electrical outlet with multiple devices. ● Ensure the product is well-grounded. Failure to ground the product may result in electrical shock, fire and susceptibility to electromagnetic interference. ● Do not disassemble or repair the product yourself.
Using this guide This guide can be downloaded from the HP Knowledge Center (see Knowledge Center on page 207). Introduction This chapter provides a brief introduction to the product and its documentation for new users. Use and maintenance These chapters help you carry out normal product procedures and include the following topics.
Accessories, support and specifications These chapters, Accessories on page 165, HP Customer Care on page 206 and Product specifications on page 211, contain reference information, including customer care, the product specifications and part numbers for paper types, ink supplies and accessories. Glossary The Glossary on page 215 contains definitions of printing and HP terms used in this documentation.
Main features Your product is a color inkjet printer designed for printing high-quality images on paper up to 1118 mm (44 in) wide, with an integrated color scanner capable of scanning images up to 914 mm (36 in) wide and 2378 mm (93.62 in) long.
Main components The following front and rear views of the product illustrate the main components. Front view 1. Blue lever 2. Ink cartridge 3. Scanner 4. Printhead 5. Printhead carriage 6. Front panel 7. Paper alignment lines 8. Front scanner deflectors 9. Output tray 10. Basket 11.
Rear view 1. Scanner 2. Roll cover 3. Communication ports 4. Power switch 5. Power socket 6. Foot extension 7. Spindle 8. Spindle stop 9. Paper roll 10.
Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Gigabit Ethernet port, to connect to a network 3. Diagnostic LEDs, to be used by service engineers 4. Hi-Speed USB host port, intended for connecting an accessory There is another Hi-Speed USB host port on the other side of the printer, beside the front panel, intended for connecting a USB flash drive.
The front panel The front panel is located on the front right of the product. It gives you complete control of your product: from the front panel, you can copy, scan or print, view information about the product, change product settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when needed. 1. A Hi-Speed USB host port, intended for connecting a USB flash drive.
● Press to go back to the previous screen. This does not discard any changes made in the current screen. ● Press to cancel the current process. Home screen dynamic icons The following items are displayed only on the home screen. ● to view information about product status, change product settings, or initiate actions Press such as loading paper or replacing ink supplies. A smaller warning icon appears if there are actions that need to be performed.
● HP Designjet Preview ● The Embedded Web Server and (alternatively) the HP Utility allow you to: ◦ Manage the product from a remote computer ◦ View the status of the ink cartridges, the printheads and the paper ◦ Access the HP Knowledge Center, see Knowledge Center on page 207 ◦ Update the product's firmware, see Update the firmware on page 162 ◦ Perform calibrations and troubleshooting ◦ Manage the job queue, see Job queue management on page 96 ◦ View job accounting information, see Retrie
Save your files online in the cloud Every time you print or scan using HP Designjet ePrint & Share, a copy of your file is saved in your HP Designjet ePrint & Share account, so finding files for reprints becomes a breeze. ● Access files saved to the cloud using your online print history. ● Keep your projects safeguarded with trusted HP security features.
To turn it back on, use the power switch at the rear. When the product is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the product has been off for six weeks or more, preparing the printheads could take up to 45 minutes. Internal prints The internal prints give various kinds of information about your product. They can be requested from the front panel.
14 ◦ Print calibrations status ◦ Print connectivity config.
2 ENWW Installing the software ● Choose which connection method to use ● Connect the product to your network ● Connect a computer to the product by network (Windows) ● Connect a computer to the product by USB cable (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the product by network (Mac OS) ● Connect a computer to the product by USB cable (Mac OS) ● Uninstall the printer software (Mac OS) 15
Choose which connection method to use The following methods can be used to connect your product. Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Provides additional features See http://www.hp.
Using IPv6 Your product supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may need to connect your product to an IPv6 network in which there are IPv6 routers and servers. In most IPv6 networks, the product will configure itself automatically as follows, and no user configuration is necessary: 1. The product assigns itself a link-local IPv6 address (which starts with “fe80::”). 2.
Connect a computer to the product by network (Windows) Before you begin, check your equipment: ● The product should be set up and on. ● The Ethernet switch or router should be on and functioning correctly. ● All computers on the network should be on and connected to the network. ● The product should be connected to the network (see Connect the product to your network on page 16). Now you can proceed to install the printer software and connect to your product: 1.
The following instructions apply if you intend to print from software applications using a printer driver. If you intend to print only with the Embedded Web Server, you do not need to install the printer software on your computer; see Printing on page 63. 1. Do not connect the computer to the product yet. You must first install the printer software on the computer, as follows. 2. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the setup.
Uninstall the printer software (Windows) 1. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the setup.exe program in the root folder of the DVD. 2. Press the Software Installation button. 3. Press the Modify Installation button, and follow the instructions on your screen to uninstall the printer software.
3. Open the DVD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer. 5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and other HP software, such as the HP Utility, HP Designjet Preview, and connections to HP Designjet ePrint & Share. HP Designjet ePrint & Share allows you to create a copy of your document any time you print, securely in the cloud, in your private online print history.
● If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list. ● If you cannot find your product's name with a Bonjour connection type, check the box My printer is not in the list. Click Continue. 9. Continue following the instructions on the screen.
4. Open the Mac OS X HP Designjet Installer. 5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and other HP software, such as the HP Utility, HP Designjet Preview, and connections to HP Designjet ePrint & Share. HP Designjet ePrint & Share allows you to create a copy of your document any time you print, securely in the cloud, in your private online print history. This means that you can reprint your documents from anywhere.
Connect a computer to the product by USB cable (Mac OS) You can connect your product directly to a computer without going through a network, by using the product's built-in Hi-Speed USB device port. The following instructions apply if you intend to print from software applications using a printer driver. If you intend to print only with the Embedded Web Server, you do not need to install the printer software, and you can ignore these instructions: see Printing on page 63. 24 1.
7. Make sure that the product is turned on and connected to the computer with a certified USB cable. NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB Implementor's Forum (http://www.usb.org/) should be used with this product. 8. Shortly afterwards, a print queue is created automatically for your printer.
2. Open the DVD icon on your desktop. 3. Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to uninstall the printer software.. To delete the print queue: ● ● 26 Under Mac OS X 10.4 there are two alternative ways of deleting the print queue: ◦ From the system preferences, select the Printing pane of the Print & Fax dialog. Select the name of the product and click the – button.
3 ENWW Setting up the product ● Introduction ● Set up your Web-connected product ● Web Services manual configuration ● Create a scan-to-network folder ● Paper suitability options ● Turn nesting on and off ● Turn alerts on and off ● Control access to the product ● Require account ID ● Set Windows driver preferences 27
Introduction This chapter describes various product settings that the product administrator may wish to control as soon as a new product is assembled and ready for use.
Web Services manual configuration The Connectivity Wizard (see Set up your Web-connected product on page 28) is normally sufficient for Web Services configuration, but there are also facilities for manual configuration if you wish to use them. Configure the product’s Internet connection You can configure the product's Internet connection from the Embedded Web Server or from the front panel. NOTE: If an administrator password has been set, it will be required to change these settings.
● Firmware update information: Information about the firmware currently installed ● Firmware update history: A list of firmware versions that have been installed in the product. It is usually possible to reinstall the version immediately before the version that is currently installed, if you have some problem with the current version.
3. Change the sharing options of the folder so that it is shared with the 'scanner user', and assign full control of the folder to that user. 4. Create a share name for the folder. NOTE: It is important to complete the above steps before starting the remaining steps below. 5. In the product's Embedded Web Server, select the Setup tab and then Scan to network. See Access the Embedded Web Server on page 43. Alternatively, In the HP Utility, select the Settings tab and then Scan to network.
32 4. In the Sharing tab, click the Advanced Sharing button. 5. Check the Share this folder box. 6. You need to ensure that the 'scanner user' has full read/write control over the shared folder. To do this, click Permissions and grant Full Control to the user (or to any suitable group that includes that user).
7. If there is a Security tab in the Properties window for your folder, then you must also grant the same user Full Control over the folder in the Security tab. Only some file systems such as NTFS require this. The 'scanner user' can now access the folder and write files to it. Next, you must configure the product to send scans to the folder. 8. ENWW In the product's Embedded Web Server, select the Setup tab and then Scan to network.
9. On the Scan to Network page, click Add folder details. NOTE: If the product has already been configured for scanning to the network and you now want to use a different shared folder, click Modify. Enter the name or IP address of the remote computer, the name of the shared folder, and the user name and password of the 'scanner user' that you have already created on the remote computer. Leave the user domain field empty unless the user is a member of a Windows domain.
Example: Create a scan-to-network folder under Mac OS ENWW 1. Create a new user account for the 'scanner user' on the remote computer. You can use an existing user account for this purpose, but it is not recommended. 2. Create or choose a folder on the remote computer. By default, Mac OS users have a “Public Folder” that can easily be used for this purpose. 3. Open the System Preferences application and select the Sharing icon. 4. Make sure the 'scanner user' has Read & Write access to the folder.
7. Click Done. You will now see file sharing enabled and Windows sharing on. The 'scanner user' can now access the folder and write files to it. Next, you must configure the product to send scans to the folder. 8. In the product's Embedded Web Server, select the Setup tab and then Scan to network. 9. On the Scan to Network page, click Add folder details. NOTE: If the product has already been configured for scanning to the network and you now want to use a different shared folder, click Modify.
Paper suitability options Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
Turn nesting on and off Nesting means automatically printing images or document pages side by side on the paper when feasible, rather than one after the other. This is done to avoid wasting paper. See Nest jobs to save roll paper on page 75.
Turn alerts on and off Alerts warn you when there is a problem that you can correct by taking action, or when one of your jobs changes its status. The alerts are displayed by the front panel, by the HP Utility, by the printer driver and by the Embedded Web Server. You can tell the product which kinds of alerts you would like to see (if any). To access the alert settings: ● Select Alert Settings in the Device List page of the HP Utility.
● Restore an earlier firmware version ● External hard disk options ● Reset factory defaults NOTE: The administrator password can contain only characters that appear on the front panel's onscreen keyboard. If you set a new password with the Embedded Web Server, it will reject characters that do not appear in that limited character set.
If this setting is turned on, the account ID field will be mandatory and jobs with no account ID will be kept "on hold for accounting". The account ID can be set in the printer driver when sending the job. If the job is set "on hold for accounting" by the printer, you can introduce the account ID in the HP Utility by going to the Job Center > Job Queue and clicking the job that is on hold. A window with a text box will be displayed and you can enter the account ID into it.
4 42 Personalizing the product ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the printer’s graphic language setting ● Manage ePrinter security ● Change your p
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the product powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press and then .
To access the Embedded Web Server on any computer, open your Web browser and give the IP address of your product. You can see your product's IP address on the front panel by pressing and then . If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 200.
Change the units of measurement To change the units of measurement in the front-panel display, press , then , then Setup > Front panel options > Select units, and select English or Metric. By default the units are set to metric. Configure network settings You can view and configure the network settings from the Embedded Web Server, the HP Utility or the front panel. To do so with the Embedded Web Server, select the Setup tab, then Networking.
To configure the same network settings from the front panel, press , then Setup > , then Connectivity > Gigabit Ethernet > Modify configuration. You have various other options available from the Setup > Connectivity > Advanced menu.
Manage ePrinter security When you have set up Web Services, the printer is in unlock mode. In unlock mode, anyone who knows your printer's email address can print to your printer by just sending a file to it. Although HP provides a spam filtering service, you should be careful about giving out your printer's email address, as everything sent to that address may be printed on your printer.
5 48 Printer paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Chapter 5 Printer paper handling ENWW
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the product, both in front and behind. CAUTION: Make sure the product wheels are locked (the brake lever is pressed down) to prevent the product from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
Load a roll onto the spindle 1. Open the roll cover. 2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: black end. Be sure to remove the black end first. Removing the blue end first could damage the WARNING! Do not insert your fingers into the spindle supports during the removal process. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the product, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 6.
NOTE: You can, if you like, start loading the paper without using the front panel. However, in this case the printer will not keep track of the length of the roll, and will print no barcode on the roll when it is next unloaded. So you are recommended to follow all the steps below, unless you have turned off the Printing paper info option. See Printing paper info on page 58. 1. From the front panel, press Alternatively, press , then , then the roll icon, then Load.
5. With both hands, push the spindle into both roll holders at the same time. 6. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge. 7. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot.
8. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. TIP: If you close the roll cover too soon, the paper load will be cancelled. Wait until the front panel asks you to close it. 9. If the leading edge of the paper has a barcode, the printer reads and then cuts off the barcode; you should remove and discard the cut strip of paper. 10.
Front panel procedure with paper on the roll If there is paper on the roll, you can unload it from the front panel. 1. Press , then the roll icon, then Unload. Alternatively, press , then Paper > Paper unload > Unload roll 1 or , then Unload roll 2. 2. You may need to open the roll cover. Roll out of paper procedure If the end of the paper is no longer attached to the core, use the following procedure. 1.
Load your sheet aligned with the load line and insert until the paper will not continue; with thicker sheets, you feel resistance. WARNING! Do not push your fingers inside the printer's paper path. 6. Press OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 7. The printer checks the alignment and measures the sheet. NOTE: Depending on the length of the sheet, it feeds out the front of the printer. 8.
The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the basket. View information about the paper To view the loaded paper information, press then the roll icon. The following information is displayed on the front panel: ● Paper type you have selected ● Roll or sheet status ● Width of the paper in millimeters (estimated) ● Length of the paper in millimeters (estimated) If no paper is loaded, the message Out of paper is displayed.
to move them into the hidden paper list, then click Apply. You can move them back into the visible list at any time. Printing paper info Enable the Printing paper info option to record the printer’s estimate of the remaining roll length, paper width and type. The information is a combination of barcode and text that is printed on the leading edge of the roll when the paper is unloaded from the printer.
Change the drying time You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling. Press , then , then Setup > Print retrieval > Select drying time.
Feed and cut the paper If you go to the front panel and press , then , then Paper > Form feed and cut, the printer advances the paper and makes a straight cut across the front edge. There are several possible reasons why you might want to do this. ● To trim the leading edge of the paper if it is damaged or not straight. ● To feed and cut the paper when the automatic cutter has been disabled.
6 Working with two rolls The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
Here are some settings that might be used in typical situations: ● ● With different paper types loaded: ◦ Type: select the paper type you require ◦ Source: Automatically select / Predetermined ◦ Roll switching policy: doesn't matter With different paper widths loaded: ◦ Type: Any ◦ Source: Automatically select / Predetermined ◦ Roll switching policy: Minimize paper waste TIP: You can also save paper in some cases by rotating or nesting your images. See Use paper economically on page 75.
7 ENWW Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility ● Print from a computer using a printer driver ● Advanced print settings 63
Introduction There are five different ways in which you can choose to print, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 64. ● Print a file that is already in one of the product's two job queues. See Reprint a job from the queue on page 98.
NOTE: If you change the settings in this way, the changed settings apply to the current job but are not saved permanently. You can change the default settings from the main menu: press , then 6. , then Print from USB preferences. To display a preview of the printed job on the front panel, press . When the preview is displayed, you can press it to zoom in on it. Press it again to zoom out. 7. When you are satisfied with the print settings, press Start. 8.
Press the Add files button to choose the files from your computer that you want to print. The files must be in one of the following formats: ● HP-GL/2 ● RTL ● TIFF ● JPEG ● PDF (T2300 PS only) ● PostScript (T2300 PS only) NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully.
Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. With some paper types, you can choose a compromise position between the two. Alternatively, you can select from the custom options: Best, Normal and Fast.
Select paper size The paper size can be specified in the following ways. NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 70. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list.
Select margins options By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (increased to 17 mm at the foot of cut-sheet paper). However, you can change this behavior in several ways. ● In the Windows driver dialog: select the Paper/Quality tab and then the Margins/ Layout button. ● In the Mac OS Print dialog (T2300): select the Margins/Layout panel. ● In the Mac OS X 10.5 or 10.6 PostScript Print dialog (T2300 PS): select the Margins/Layout panel.
● In the Mac OS X 10.5 or 10.6 PostScript Print dialog (T2300 PS): select the Paper/ Quality panel, then select Any in the Paper Type drop-down list. ● In the Mac OS X 10.4 PostScript Print dialog (T2300 PS): select the Image Quality panel, then select Any in the Paper Type drop-down list. NOTE: Any is the default Paper Type selection. Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
If you are printing to a single sheet, you must ensure that the image can actually fit onto the sheet, otherwise the image will be clipped. Change the treatment of overlapping lines NOTE: This topic applies only when printing an HP-GL/2 job. The merge option controls the overlapping lines in an image. There are two settings: ● Off: where the lines cross, only the color of the top line is printed. This is the default setting. ● On: where the lines cross, the colors of the two lines merge.
Print a draft You can specify fast draft-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS Print dialog (T2300): go to the Paper/Quality panel and move the printquality slider to the extreme left ('Speed'). ● In the Mac OS X 10.5 or 10.
● In the Mac OS X 10.5 or 10.6 PostScript Print dialog (T2300 PS): go to the Paper/ Quality panel and move the print-quality slider to the extreme right ('Quality'). ● In the Mac OS X 10.4 PostScript Print dialog (T2300 PS): go to the Image Quality panel and move the print-quality slider to the extreme right ('Quality'). ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Standard options > Quality.
● In the Mac OS X 10.4 PostScript Print dialog (T2300 PS): go to the Color Options panel and select Print In Grayscale. You can also select Print in Pure Black and White if you want only black and white, without gray shades. ● On the Embedded Web Server's Submit Job page: select Color, then set Color/ Grayscale to Print In Grayscale. You can also select Pure Black and White if you want only black and white, without gray shades.
Print with crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines with individual jobs in the following ways: ● In the Windows driver dialog: select the Features tab, then Crop lines. ● In the Mac OS Print dialog: select the Finishing panel, then Crop lines. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Enable crop lines > Yes.
1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is not turned off. See Turn nesting on and off on page 38.
● ● All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same nest): ◦ HP-GL/2, RTL, TIFF, JPEG ◦ PostScript, PDF JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases. How long does the printer wait for another file? So that the printer can make the best nest possible, it waits after a file has been received to check whether a subsequent page will nest with it or with pages already in the queue.
NOTE: If you protect a roll, then later unload the current roll and load a new one, the new roll remains protected. You are protecting the roll number, not one specific roll of paper. That roll number will remain protected until you cancel the protection. TIP: If you print without specifying a roll number or paper type, you will not be able to print on any protected roll.
Table 7-1 Recommended settings for unattended printing (continued) ENWW Print type Print mode MaxDetail Drying time Paper types Maps Best On Optimal Coated, Heavyweight Coated, Glossy Renderings, photographs Best On Optimal Coated, Heavyweight Coated, Glossy Advanced print settings 79
8 Scanning Paper types suitable for scanning The scanner does not support the full range of paper types that may be used by the printer. The following paper types are supported by the scanner. ● White paper to scan any matte original printed with inkjet technology. Choose this option to scan, for instance, anything printed with this product on any of these paper types: HP Universal Inkjet Bond Paper, HP Coated Paper, HP Heavyweight Coated Paper, plain paper.
Scan to file 1. Load the sheet with the printed side facing upwards (you can also load the sheet before step 1, if you prefer). Align the center of the sheet approximately with the center of the scanner. Use the standard size markings to help you. NOTE: The scanner can scan a maximum length of 2378 mm (93.62 in). A longer sheet than this can be moved through the scanner, but only the first 2378 mm (93.62 in) will be scanned. An alert is displayed if the maximum length is exceeded.
4. Some of the default scan settings are displayed. Press Settings to see the complete list of settings, and check in particular that the Paper type setting corresponds to the paper type that you intend to scan. ● Format allows you to specify the format of the file in which the scanned image will be saved: TIFF, JPEG or (with the T2300 PS only) PDF. ● Quality allows you to specify the scan resolution: Standard (200 dpi), High (300 dpi), or Max (600 dpi).
9 Copying Before starting to copy, see Paper types suitable for scanning on page 80. 1. Load the sheet with the printed side facing upwards (you can also load the sheet before step 1, if you prefer). Align the center of the sheet approximately with the center of the scanner. Use the standard size markings to help you. NOTE: The scanner can scan a maximum length of 2378 mm (93.62 in). A longer sheet than this can be moved through the scanner, but only the first 2378 mm (93.62 in) will be scanned.
● Content type allows you to optimize the scan for a line drawing, a photographic image, or a mixed image. ● Original type allows you to specify the paper type on which the original image has been printed. To optimize scan quality, ensure that this setting is correct. NOTE: If you change the settings in this way, the changed settings apply to the current job but are not saved permanently. You can change the default settings from the main menu: press , then , then Copy preferences. 5.
10 Web-connected printing and scanning Your product can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Update the firmware on page 162) ● Print on HP ePrinters from almost anywhere ● Print on HP ePrinters from almost any device, including smartphones, tablets, and laptops ● Scan directly to an email address anywhere For the latest information, see http://www.hp.com/go/designjeteprinters.
In this way, you can print from anywhere with an Internet connection, without needing any printer driver. There are a few limitations that you should bear in mind: ● The attached files to be printed must be in PDF, JPEG, or TIFF formats. ● The maximum file size is 10 MB, but your email server may have a lower limit. ● Files are printed in the original document size (at 100% scale), in normal quality, in color, and normally in portrait orientation (some printers may offer autorotation)..
3. To print the file, press the 4. Select the printer if it is already listed; or, if necessary, press Add a printer and give your printer's email address to add it to the list. 5. Choose the print settings, then press Print. button. NOTE: Printing may not start immediately. Whenever you print a document with HP Designjet ePrint & Share, it is saved in your Online Print History.
2. To view and print a file, select the category to filter your list of saved files (printed, scanned, shared with me, or all). You will see a list of your files ordered by time. The file can be identified by the name, the date and time of printing, the printer that was used, and the thumbnail. 3. Select the file, and a file preview is shown in the right panel. If the file contains multiple pages, you can navigate through the pages using the arrows.
Print from HP Designjet ePrint & Share using the product’s front panel HP Designjet ePrint & Share allows you to print files on any Web-connected printer, when you want. You don't need a computer: you can use the product's front panel. ENWW 1. At the front panel, press the Print icon. 2. Press the HP ePrint & Share icon. 3. Sign in using your registered email address and password.
90 4. Press the white Email address field to enter your email address. A keyboard is displayed so that you can enter the letters. Press OK when you have finished; then enter your password in the same way. 5. Select an event category by pressing its name. You can select All events, all Printed events, all Scanned events, all Shared events, all events Shared by you or all events Shared by others. 6. Select a particular event by pressing the event name.
10. After sending one file to print, you can press the Add more icon to select another file. Alternatively, press the Sign out icon to return to the home screen, or the Job queue icon to go to the job queue. NOTE: If you press Sign out or , your HP Designjet ePrint & Share session is closed and you will need to sign in to access it again. Scan to an email address You can scan documents directly to any email address through HP Designjet ePrint & Share.
3. Sign in using your registered email address and password. 4. Press the white Email address field to enter your email address. A keyboard is displayed so that you can enter the letters. Press OK when you have finished; then enter your password in the same way. 5. The default scan settings are displayed, and you can change them by pressing the Settings button. NOTE: You can change the default settings from the front panel. 6. 92 When you are ready to scan, press the Start button.
7. If you have not already done so, feed the document into the scanner as shown, centered and facing up. 8. When the scan is complete, the scan results are displayed. You can press the event name or the file name to change it; you can press the magnifying glass icon to preview the scan. NOTE: The file name must end with .pdf. If all is well and the scanned file is within your quota, press the Next button to continue.
10. After adding one document to the scan queue, you can press the Make another scan icon to scan another document. Alternatively, press the Sign out icon to return to the home screen, or the Scan queue icon to go to the scan job queue. NOTE: If you press Sign out or , your HP Designjet ePrint & Share session is closed and you will need to sign in to access it again. 11.
As part of the normal service operation, HP performs regular backups of your data. These backups are an automated process with only the software processes themselves having access to your data. HP Designjet ePrint & Share is hosted in a first-class data center. Physical access to these premises is strictly controlled and restricted. Only employees who have a legitimate business need can access the data center.
11 Job queue management 96 ● Introduction ● The job queues in the front panel ● The print job queue in the Embedded Web Server or HP Utility Chapter 11 Job queue management ENWW
Introduction You can manage your product's job queues from the front panel, the Embedded Web Server or the HP Utility. ● To use the front panel, you must be standing in front of the product. The front panel gives access to both of the job queues: the Print & Copy jobs, and the Scan jobs. ● You can use the Embedded Web Server or the HP Utility from any remote computer with network access to the product, but you can access only the Print & Copy jobs. The Scan jobs can be accessed only from the front panel.
There are three options you can select: ● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints. ● When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.
NOTE: An administrator password may be required. In the same way, you can delete a job that has not been printed yet. If the job is currently being printed (its status is printing), you can press Cancel and then Delete. Delete all jobs To delete all jobs in a queue, press the Options button at the top right of the job queue screen, and then press Delete all Print & Copy jobs or Delete all Scan jobs. NOTE: An administrator password may be required.
The print job queue in the Embedded Web Server or HP Utility The HP Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP Utility. To see the print queue in the Embedded Web Server, select Job queue in the Main tab. Job queue page By default, access to the job queue is open to all users.
NOTE: The Delete operation can be disabled by an administrator. ● Refresh: Refreshes the page, ensuring the information is updated. NOTE: The job queue page does not automatically update. Job preview The printer generates a JPEG file for each incoming job, which can be displayed as a preview of the job. Job preview is available once the job is processed. NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems.
If nesting is turned on, the prioritized job may still be nested with others. If you really want this job to be printed next, and not nested with others, first turn nesting off and then move it to the front of the queue as described above. Delete a job from the queue Under normal circumstances, there is no need to delete a job from the queue after printing it, as it will just fall off the end of the queue as more files are sent.
● On hold for paper: the job can't be printed because the right paper is not loaded in the printer. Load the required paper, see Printer paper handling on page 48, and click Continue to resume the job ● On hold for accounting: the job can't be printed because the printer requires all jobs to have an account ID: enter the account ID and then click Continue to resume the job TIP: To set an account ID, see Require account ID on page 40.
12 Color management 104 ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (T2300 PS) ● Color management from the Embedded Web Server ● Color management from the front panel ● Color management and the scanner Chapter 12 Color management ENWW
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
You can check the color calibration status of the currently loaded paper at any time by pressing and then ● on the front panel. The status may be one of the following: Recommended: the paper has not been calibrated. NOTE: Whenever you update the product's firmware, the color calibration status of all papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be repeated.
Color management from printer drivers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor.
Printer emulation If you want to print a particular job and to see approximately the same colors that you would get from printing the same job on a different HP Designjet printer, you can use the emulation mode provided by your printer. NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. It will work correctly only when printing on plain, coated or heavyweight coated paper.
● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the color model used in the image. The Reset button restores each slider to its default central position.
● The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls, except under Mac OS X 10.4, where it is available by selecting Lightness and Hue. ● The zone definition sliders can be used to define what you mean by highlight, midtone and shadow. ● The other controls for highlight, midtone and shadow can be used to adjust the gray balance of highlights, midtones and shadows respectively.
You can also use the Embedded Web Server to print a swatch book showing emulations of PANTONE colors as made by your printer, together with a measure of the color difference (ΔE) between each emulation and the original PANTONE spot color. So HP Professional PANTONE Emulation not only provides the closest match that can be achieved on your printer; it also gives clear information on how close the emulation is to the original spot color. See Printing PANTONE swatch books on page 114.
● Web Coated SWOP 2006 Grade 5 provides SWOP® proofing and printing on U.S. Grade 5 coated publication paper. ● U.S. Sheetfed Coated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 350% total area of ink coverage, negative plate, bright white offset stock. ● U.S. Sheetfed Uncoated 2 uses specifications designed to produce quality separations using U.S.
RGB color emulation Your printer is provided with the following color profiles: ● None (Native): no emulation, for use when the color conversion is done by the application or operating system, and therefore the data arrive at the printer already color-managed. ● sRGB IEC61966-2.1 emulates the characteristics of the average PC monitor. This standard space is endorsed by many hardware and software manufacturers, and is becoming the default color space for many scanners, printers and software applications.
Rendering intent Rendering intent is one of the settings used when doing a color transformation. As you probably know, some of the colors you want to print may not be reproducible by the printer. The rendering intent allows you to select one of four different ways of handling these so-called out-of-gamut colors. ● Saturation (graphics): best used for presentation graphics, charts or images made up of bright, saturated colors.
Color management from the front panel You can color-calibrate the loaded paper type from the front panel by pressing , then , then Image quality maintenance > Calibrate color. See Color calibration on page 105. The other color options in the front panel can all be found by pressing , then , then Setup > Printing preferences > Color options. NOTE: These front panel settings can all be overridden by the printer driver or by Embedded Web Server job submission settings.
TIP: If you have old HP-GL/2 or PostScript files made for a different HP Designjet printer, you can send them to the printer and use the front panel to turn on the appropriate emulation mode. T2300 PS options (with PostScript or PDF jobs) ● Select CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: US Coated SWOP v2. ● Select rendering intent: you can select the rendering intent. Default: Perceptual.
13 Practical printing examples ENWW ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office 117
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the plot size. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the drawing size.
ENWW 3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Select the Features tab, and then Autorotate.
6. Click OK, and check that the print preview in the Print dialog box seems correct. Print a project This section demonstrates how to print a project from AutoCAD and the Embedded Web Server. Using AutoCAD 120 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window.
3. The Plot window opens. 4. You can see further options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing.
122 5. Press the Properties button. 6. Select the Device and Document Settings tab, and press the Custom Properties button.
7. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection on page 77). ENWW 8. Select the print quality (your own choice between speed and quality of printing). 9. If you intend to print on roll paper, you must decide where the printer should cut the paper.
10. Select the Features tab, then select the Autorotate and Crop lines options. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 11. Press the OK button and save your configuration changes to a PC3 file.
12. When you have pressed the OK button in the Plot window, the printer will construct a print preview. If you have the HP Designjet software suite installed, you will see the preview in HP Designjet Preview. Using the Embedded Web Server to submit files From the HP Utility or the Embedded Web Server, select Job Center > Submit Job. With some Web browsers, you will see the window below; with other Web browsers, the mechanism for adding files is slightly different.
Press the Add files button (or Choose File, Add another file) to choose the files from your computer that you want to print. The files must be in one of the following formats: ● HP-GL/2 ● RTL ● TIFF ● JPEG ● PDF (T2300 PS only) ● PostScript (T2300 PS only) NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully.
This setting will apply to jobs that do not contain any printer emulation setting saved in the job. Using clip contents by margins You can select this margins option from Advanced settings > Paper > Layout/Margins > Print with margins > Layout > Clip contents by margins. Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected.
128 3. Ensure that the correct printer is selected, then press the Properties button. 4. Select the Device and Document Settings tab, and press the Custom Properties button.
5. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection on page 77). ENWW 6. Select the print quality (your own choice between speed and quality of printing). 7. If you intend to print on roll paper, you must decide where the printer should cut the paper.
8. If you are using photo or glossy paper, you can select Borderless printing. 9. Select the Features tab, then select the Autorotate and Crop lines options. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 10. Press the OK button and save your configuration changes to a PC3 file.
11. When you have pressed the OK button in the Plot window, the printer will construct a print preview. Using Adobe Photoshop 1. ENWW In Photoshop CS5, select File > Print and then select your printer.
2. Choose from the available paper sizes. If you do not find the paper size that you intend to use, press the Custom button. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons.
3. Select Show preview before printing. You may also wish to change the default paper source, paper type and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office.
Using PowerPoint 134 1. Select the Office Button, then Print, and select the name of your printer. 2. Select Properties > Features > Print document on to scale the document to a particular size.
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. ENWW Select File > Page Setup > Print.
136 2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Any.
5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. ENWW Select the Office Button, then Print. Select your printer's name, then click Close.
138 2. Select the Page Layout tab, then Size, and choose the paper size you want. 3. Select the Office Button, then Print > Properties to go to the printer driver. In the Paper/ Quality tab, select Paper source, Paper Type and Print Quality.
4. ENWW Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
14 Retrieving usage information 140 ● Get accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email Chapter 14 Retrieving usage information ENWW
Get accounting information There are various different ways of getting accounting information from your product. ● View product usage statistics for the whole lifetime of the product, see Check usage statistics on page 141. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on page 142. If the HP Utility is not available, see Access the HP Utility on page 43. ● Request accounting data by email.
Check usage statistics for a job There are two ways to check usage statistics for a particular job. NOTE: The accuracy of the usage statistics is not guaranteed. Accounting statistics with the HP Utility 1. Access the HP Utility, see Access the HP Utility on page 43. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on the Accounting link. Under Mac OS, select Job Accounting and click on the Look Up button.
without providing an account ID, the product will hold the unidentified job in the queue without printing it until an account ID is provided. If you set Require account ID to Off, then the product will print all jobs whether or not they have an account ID. 12. Set Send accounting files to Enabled. 13. Set Send accounting files to to the email address (or addresses) to which you want the accounting information sent.
15 Handling ink cartridges and printheads 144 ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead Chapter 15 Handling ink cartridges and printheads ENWW
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. To purchase additional cartridges, see Accessories on page 165. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 215). Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of your ink cartridges, press on the front panel, then .
2. Open the ink cartridge cover on the left-hand side of the product. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the product, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. 146 The front-panel display identifies the missing ink cartridge.
Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position.
About the printheads The printheads are connected to the ink cartridges and jet ink onto the paper. CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 215). Avoid touching pins, leads and circuitry. Check the printhead status The product automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. From the front panel, press 2.
CAUTION: Printhead replacement must be performed with the product powered on. 1. From the front panel, press Alternatively, press 2. , then , then , then Replace printheads. , then Ink > Replace printheads. The printer moves the carriage into the correct position. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it tries to move back to its normal position in the right-hand end. ENWW 3.
150 6. Push the handle back to raise the lid. 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle.
9. Using the blue handle, use steady force to disengage the printhead. 10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead.
Insert a printhead 1. Remove the orange protective caps by pulling them down. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down.
4. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted. If you have difficulty, see Cannot insert a printhead on page 186. ENWW 5. Insert all other printheads that need to be installed, and close the carriage lid. 6.
7. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 8. Lower the scanner. 9. The front-panel display confirms that all printheads are correctly inserted. The printer starts checking and preparing the printheads.
16 Maintaining the product ENWW ● Check product status ● Clean the exterior of the product ● Maintain the ink cartridges ● Clean the scanner’s glass plate ● Replace the scanner’s glass plate ● Calibrate the scanner ● Move or store the product ● Update the firmware ● Update the software ● Product maintenance kits ● Secure Disk Erase 155
Check product status You can check the current status of the product in various ways: ● If you start the HP Utility and select your product, you see a page of information describing the status of the product and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the product. The Supplies page in the Main tab describes the status of the paper and ink supplies.
3. Gently wipe the glass plate and the surrounding area with a lint-free cloth dampened with water and then wrung dry. A suitable cloth is provided with the product. CAUTION: Do not use abrasives, acetone, benzene or fluids that contain these chemicals. Do not spray liquids directly onto the scanner glass plate or anywhere else in the scanner. Do not worry about tiny droplets of water left on the glass: they will evaporate. 4.
5. Close the scanner cover and gently push it down to lock it into place. 6. Clean the area immediately in front of the scanner, where the scanned sheet rests before scanning. 7. Reconnect the product's power cable, turn on the power switch at the rear, and turn on the product using the Power key. Replace the scanner’s glass plate Over time, the condition of the glass plate can deteriorate. Small scratches on the surface of the glass can reduce image quality.
ENWW 5. Press down the four white plastic tabs. 6. Simultaneously, lever up the glass at each end with a small implement. (You may need several people for this operation.) 7. Remove the glass.
8. Insert the new glass. Be very careful not to scratch it. Press the four white plastic tabs until they click into place 9. Replace the four parts that you removed initially, to keep the plastic tabs in place. 10. Close the scanner cover and gently push it down to lock it into place. 11. Reconnect the product's power cable, turn on the power switch at the rear, and turn on the product using the Power key.
To calibrate the scanner 1. Clean the scanner. See Clean the scanner’s glass plate on page 156. 2. Go to the front panel and press , then , then Image Quality Maintenance > Calibrate scanner. 3. Follow the instructions in the front panel. The supplied maintenance sheet required to perform scanner calibration looks like this: Load the maintenance sheet into the scanner face up, centered and with as little skew as possible.
3. Make sure that the product is idle. 4. Disconnect any cables connecting the product to a network or a computer. 5. Before moving the product through a doorway, remove the foot extensions. If you need to leave the product turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the product. 3. Disconnect the product's power cable.
NOTE: The firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Paper presets on page 57. Automatic firmware updates Automatic firmware updates are a convenience that is possible with Web-connected products. Your product can automatically download the latest firmware release and install it for you. Important notes ● Your product must be connected to the Internet; see Set up your Web-connected product on page 28.
Product maintenance kits Four maintenance kits are available for your product, containing components that may need to be replaced after long use. When one of them is needed, a message is displayed on the front panel and by the HP Utility. When you see the message, you should contact HP Support (see Contact HP Support on page 209) and request the maintenance kit. The kits are installed by service engineers only. Secure Disk Erase The product's hard disk is used as a temporary storage area for print jobs.
17 Accessories ENWW ● How to order supplies and accessories ● Introduction to the accessories 165
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your product: ● Visit http://www.hp.com/go/T2300/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 209). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your product.
Key to availability: ● (A) indicates papers available in Asia (excluding Japan) ● (C) indicates papers available in China ● (E) indicates papers available in Europe, the Middle East and Africa ● (J) indicates papers available in Japan ● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions.
Table 17-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Universal Coated Paper 95 45.7 m (150 ft) 610 mm (24 in) Q1404A (AEJN) 914 mm (36 in) Q1405A (AEJN) 1067 mm (42 in) Q1406A 420 mm (16.54 in) (A2) Q1443A (J) 457 mm (18 in) Q7897A (EJN) 594 mm (23.39 in) (A1) Q1442A (EJ) 610 mm (24 in) C6019B 841 mm (33.11 in) (A0) Q1441A (EJ) 914 mm (36 in) C6020B 1067 mm (42 in) C6567B 91.4 m (300 ft) 914 mm (36 in) C6980A 30.
Table 17-3 Roll paper (continued) Paper type g/m² Length Width Part numbers 174 22.9 m (75 ft) 610 mm (24 in) C3876A (AEJN) 914 mm (36 in) C3875A 610 mm (24 in) 51642A (AEJN) 914 mm (36 in) 51642B HP Film (Technical and Graphic) HP Clear Film HP Matte Film 160 38.1 m (125 ft) HP Polyester Film White Matte 167 15.2 m (50 ft) 914 mm (36 in) Q1736A (AEN) HP Vivid White Glossy Polyester Film 230 20.
Table 17-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Matte Adhesive-back Polypropylene 225 21.3 m (70 ft) 914 mm (36 in) Q1908A (AEN) HP Colorfast Adhesive Vinyl 328 12.
Introduction to the accessories PostScript upgrade The PostScript upgrade provides a PostScript interpreter, enabling you to send PostScript and PDF files to the printer and save scanned images as PDF files. The PostScript upgrade should be plugged into the Hi-Speed USB host port at the rear of the product. External hard disk accessory This external hard disk enables you to remove the hard disk for security reasons. It should be plugged into the Hi-Speed USB host port at the rear of the product.
18 Troubleshooting printer paper issues 172 ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● An “on hold for paper” message ● Paper jam in the printer ● A strip stays on the output tray and generates jams ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print ha
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer. NOTE: If the roll has become loose around the core, the printer cannot load the paper. Unsuccessful sheet load ● Guide the sheet, especially thick papers, when the printer initially feeds the sheet. ● Ensure that the sheet is aligned with the reference line on the roll cover.
The paper type is not in the driver To work with a paper not in the driver, you can use your paper as one of the presets already in the driver, however, you must identify whether your paper is transparent or translucent, glossy or matte. NOTE: For glossy paper, it is important to use a glossy paper type, as matte black ink does not print well on glossy paper. Transparent or translucent paper If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear film.
Black ink is easily removed when touched This happens when your paper is incompatible with matte black ink. To use non-matte black ink, select paper type Photo Paper > Photo Gloss Paper. After printing, the paper has wrinkles or there is too much ink This happens when too much ink is used. To use less ink, select a thinner category.
Which criteria are used to decide on which roll a job will be printed? When a user sends a job, the desired paper type can be set (in the driver or in the Embedded Web Server). The printer will print the job on a roll of paper of the chosen paper type that is large enough to print the drawing without clipping. If there is more than one roll on which the job could be printed meeting all the criteria, the roll will be chosen according to your preferences.
this would cause the job to be put on hold if the paper that is loaded on the printer is only 914 mm (36 in) wide. If you wish to print these file formats without adding extra margins outside of the drawing, the Clip contents by margins option can be used. This option will force the margins to be set inside of the drawing, so a 914 mm (36 in) TIFF can be printed on a 914 mm (36 in) roll of paper without being put on hold.
3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: 6. ENWW Do not move the paper sideways, as it could damage the printer. Rewind the roll. If the paper is stuck and cannot be rewound further, cut it from the roll.
180 7. Remove all pieces of paper from the rear of the printer. 8. Lower the blue lever. 9. Lower the scanner.
10. Switch on the product. 11. Reload the roll, or load a new sheet see Printer paper handling on page 48. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
● Ensure the basket not full. ● Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or remove prints manually as they are completed. The sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 59. If the paper is only partially ejected after the drying time, gently pull the sheet out of the printer.
You can check the paper advance calibration status of the currently loaded paper at any time by pressing and then on the front panel. The status may be one of the following. ● DEFAULT: This status appears when loading any paper that has not been calibrated. HP papers in the Front Panel have been optimized by default and unless you experience image quality problems in your printed image such as banding or graininess it is not recommended to recalibrate the paper advance.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
19 Troubleshooting ink cartridge and printhead issues ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 185
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 5. Reinsert the printhead, see Insert a printhead on page 152. 6. Check the front-panel display message. If the problem remains, try a new printhead.
188 1. Turn off the product with the Power key. 2. To avoid an electric shock, switch the product off and unplug it. 3. Lift the scanner.
ENWW 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. 6. With a dry lint free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Lower the scanner.
8. Plug in and switch on the product. 9. Turn the product on using the Power key. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
4. Ensure that the scanner is lowered, as a strong light source near the printer during printhead realignment can affect alignment. 5. The process takes about six minutes. Wait until the front-panel display shows the process complete before using the printer. NOTE: The printer prints a calibration image. Do not worry about the image. The front-panel display shows any errors in the process. Image Quality Maintenance menu procedure 1. Load the paper you wish to use, see Printer paper handling on page 48.
Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel. This means that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment should be repeated before printing with good image quality. The problem may be due to: ● The paper used was not valid, repeat the alignment with valid paper. ● Printhead health problems, clean printheads, see Clean the printheads on page 187.
20 Troubleshooting other printer issues The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the product, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.
The printer seems slow Here are some possible explanations. ● Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require more time for printing; for example, photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see View information about the paper on page 57.
21 Troubleshooting scanner issues Cannot access the network folder If you have set up a network folder (see Create a scan-to-network folder on page 30), but the product cannot access it, try the following suggestions. ● Check that you have filled in each field correctly. ● Check that the product is connected to the network. ● Check that the remote computer is switched on, working normally and connected to the network. ● Check that the folder is shared.
Hi-Speed USB (sometimes known as USB 2). Also check that your USB flash drive contains enough storage space for scanned large-format images. Paper jam in the scanner In the event of a paper jam in the scanner, the product will ask you to remove the paper. If removing all of the paper does not solve the problem, the scanner's motor may be faulty. 1. Open the scanner cover. When the cover is fully open, underneath you should see red flashing lights, then green, then blue. 196 2.
22 Troubleshooting print-quality and scan-quality issues See the Image-quality troubleshooting guide.
23 Troubleshooting general product issues 198 ● The product will not start ● Communication failures between computer and product ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts Chapter 23 Troubleshooting general product issues ENWW
The product will not start If the product will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended to replace the firmware, in the following way. 1. Go to the Knowledge Center (see Knowledge Center on page 207) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the product is turned off.
Cannot access the HP Utility If you have not done so already, please read Access the HP Utility on page 43. From the front panel, press , then , then Setup > Connectivity > Advanced > Web Services > Printer utility software > Enabled. If you still cannot connect, switch the product off and back on with the Power key on the front panel. Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 43.
The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual tests. From the front panel, press , then , then Connectivity > Diagnostics & troubleshooting > Diagnostics & troubleshooting. The following options are available: ● All tests ● Network connectivity test: check the product's connection to the local area network. ● Internet connectivity test: check the product's connection to the Internet.
NOTE: When the product is powered back on, it takes about three minutes to initialize and check and prepare the printheads. However, it can take up to 40 under some conditions, for example, when the product has not been used for a long period of time and requires more time to prepare the printheads. Alerts Your product can communicate two types of alerts: ● Errors: Mainly alerting you to the fact that the product is unable to work normally.
24 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 209. Table 24-1 Text messages ENWW Message Recommendation [Color] cartridge altered Check the cartridge. [Color] cartridge has expired Replace the cartridge.
Table 24-1 Text messages (continued) Message Recommendation Paper loaded incorrectly: remove paper Remove the paper and try to reload it. Paper mispositioned: remove paper Remove the paper and try to reload it. Paper path error: incorrectly loaded Unload and reload the paper. Paper path error: misaligned Unload and reload the paper. Printhead replacement incomplete. Restart it. Restart the printhead replacement process. Printheads need individual testing.
Table 24-2 Numerical error codes (continued) Error code Recommendation 74:04 The firmware upgrade has failed. Press OK and try again. See Update the firmware on page 162. 74.1 Try the firmware update again. Do not try to use your computer while the update is in progress. If the problem persists, contact HP Support. See Contact HP Support on page 209. 74.8:04 The firmware upgrade has failed. Your firmware file may be incorrect; try to download it again. See Update the firmware on page 162.
25 HP Customer Care 206 ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● Contact HP Support Chapter 25 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your product's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices.
HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates. You can enable Proactive Support in the HP Utility for Windows or the HP Printer Monitor for Mac OS, where you can specify the frequency of connections between your computer and HP's Web server, and the frequency of diagnostic checks.
◦ The product's Service ID: at the front panel, press , then , then .
26 Product specifications ENWW ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 211
Functional specifications Table 26-1 HP 72 ink supplies Printheads Two inks in each printhead: gray and photo black, matte black and yellow, and magenta and cyan Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow, magenta and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta and cyan Cartridges containing 300 ml of ink: matte black only Table 26-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 1118 mm (44 in) Roll length 91.
Table 26-4 Printing margins Top, right and left margins 5 mm (0.2 in) Bottom margin (trailing edge) 5 mm (0.2 in) (roll) 17 mm (0.67 in) (sheet) Table 26-5 Mechanical printing accuracy ±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed.
* 640 MB physical DRAM Power specifications Table 26-9 Product power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Current <2A Consumption < 200 W Ecological specifications This product complies with European Union WEEE and RoHS Directives. To determine the ENERGY STAR qualification status of these product models, please go to http://www.hp.com/go/energystar. For the up-to-date ecological specifications of your product, please go to http://www.hp.
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP Designjet products no longer support AppleTalk. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
Firmware Software that controls your product's functionality and is stored semi-permanently in the product (it can be updated). Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor. Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices.
Nozzle One of many tiny holes in a printhead through which ink is deposited onto the paper. Paper A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are pulped, dried and pressed. Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer.
Index A access control 39 accessories order 170 account ID requiring 40 accounting 141 accounting data by email 142 acoustic specifications 214 alerts errors 202 turn on and off 39 warnings 202 B banding problems 182 basket output problems 181 black and white 73 black point compensation 114 brightness in front panel 44 buzzer on/off 44 C calibration color 105 scanner 160 cannot load paper 173 clean the product 156 color adjustment options 108 advantages 105 calibration 105 CMYK 105 emulation 111 printer em
PANTONE emulation 116 paper mismatch action 37 print quality 67 Printer utility software 200 printhead information 148 rendering intent 116 replace ink cartridges 145 replace printheads 149 reset paper advance 184 resize 70 RGB source profile 115 roll protection 77 roll switching options 37 select display brightness 44 select drying time 59 select graphics language 46 select language 43 select paper size 68 select paper type 175, 176 select units 45 select wait time 77 sleep mode wait time 44 unload paper 5
loading error messages 174 maintenance 58 movement 58 not cut well 182 output problems in basket 181 paper not in driver 175 presets 57 print on loaded paper 69, 176 printed on wrong paper 176 retained by printer 182 roll loose on spindle 182 select type 69 size 68 sizes (max and min) 212 usage 142 view information 57 paper mismatch action 37 paper not in driver 175 paper suitability 37 paper types 166 physical specifications 213 ports 8 PostScript upgrade] 171 power on/off 12 power specifications 214 prefe
W warranty extensions 208 Web connection setup 28 Web Jetadmin 171 Web Services introduction 11 web services troubleshooting 201 ENWW Index 221
