HP Designjet T2500 eMFP - Image-quality troubleshooting guide

Whenever you notice this problem, cancel the printing job immediately. Press and also cancel the job
from your computer application. Soaked paper can damage the printhead.
Try the following suggestions to avoid this problem:
1. Increase the margins by relocating the image to the center of the page, either with your software or
with the front panel’s Move Paper option (see Move the paper in the users guide). To prevent such
smears most effectively, the distance from the image to the leading edge of the paper should be at
least 20 mm (0.8 in).
2. Select a faster print mode: change from Best to Normal, or from Normal to Fast mode.
If you experience another kind of smear on the paper, please try the following suggestions:
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software.
2. Use a recommended paper type (see Using your product) and the correct print settings.
3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect
performance.
4. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper and HP Super Heavyweight
Plus Matte Paper.
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer
to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated
Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper.
Ink marks on the back of the paper
This can happen after a lot of borderless printing, especially with non-standard paper sizes. Ink residues on
the platen are likely to mark the back of the paper.
Clean the platen with a soft cloth. Clean each rib separately without touching the foam between the ribs.
Black ink comes off when you touch the print
This problem may be caused by printing with matte black ink on glossy paper. The printer will not use matte
black ink if it knows that the paper will not retain it. To be sure of avoiding matte black ink, you can select
Photo Gloss Paper as the paper type (in the Photo Paper category).
10 Chapter 2 Troubleshooting print-quality issues ENWW