HP Designjet T2500 eMFP - Image-quality troubleshooting guide

If the problem persists despite all the above actions, contact your customer service representative for

further support.

Lines are too thick, too thin or missing

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel

and in your software.

2. Check that you are using appropriate print-quality settings for your purposes (see Using your product).

Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail

option (if available). You may wish to reprint your job at this point in case the problem has been solved.

3. If the resolution of your image is greater than the printing resolution, you may notice a loss of line

quality. If you are using the PCL or the HP-GL/2 and HP RTL driver for Windows, you can find the Max.

Application Resolution option in the driver dialog's Advanced tab, under Document Options > Printer

Features. If you change this option, you may wish to reprint your job at this point in case the problem

has been solved.

4. If lines are too thin or missing, print the Image Diagnostics Print. See

The Image Diagnostics Print

on page 15.

5. When printing on uncoated paper in Fast mode, try loading the paper as Bright Bond.

If the problem remains, go to the front panel and press

then to see the printhead alignment

status. If the status is PENDING, you should align the printhead. See Using your product. After

alignment, you may wish to reprint your job in case the problem has been solved.

Go to the front panel and press

then to see the paper advance calibration status. If the

status is DEFAULT, you should perform paper advance calibration: see Using your product.

If the problem persists despite all the above actions, contact your customer service representative for

further support.

Lines appear stepped or jagged

If lines in your image appear stepped or jagged when printed:

ENWW Lines are too thick, too thin or missing 5