DESIGNJET T120 and T520 ePrinter Series User’s Guide
© 2012 Hewlett-Packard Development Company, L.P. 2nd edition Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, and Adobe Photoshop® are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ...................................................................................................................... 1 Safety precautions .................................................................................................................... 2 HP Start-Up Kit ......................................................................................................................... 2 Using this guide ..............................................................
Access the Embedded Web Server ........................................................................................... 26 Change the language of the Embedded Web Server .................................................................. 26 Access the HP Utility ............................................................................................................... 27 Change the language of the HP Utility ......................................................................................
Print from Autodesk AutoCAD .................................................................................................. 61 Print from Adobe Photoshop .................................................................................................... 65 Print and scale from Microsoft Office ........................................................................................ 67 9 Handling ink cartridges and printhead ...........................................................................
The roll is loose on the spindle ............................................................................................... 105 13 Troubleshooting print-quality issues ............................................................................ 106 General printing advice ........................................................................................................ 107 Horizontal lines across the image (banding) ............................................................................
The printer seems slow .......................................................................................................... 129 The front panel is frozen ....................................................................................................... 130 Cannot access the Embedded Web Server .............................................................................. 130 Alerts ....................................................................................................................
viii ENWW
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Web Services ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. ● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service, see Contact HP Support on page 137. ● Use only the electrical cord supplied by HP with the printer.
● Personalizing the printer on page 25 ● Paper handling on page 31 ● Printing on page 42 ● Web-connected printing on page 50 ● Practical printing examples on page 57 ● Handling ink cartridges and printhead on page 74 ● Maintaining the printer on page 78 Troubleshooting These chapters help you solve problems that may occur while printing and include the following topics.
Printer models This guide covers the following printer models, normally referring to them by their short names for brevity. Full name Short name HP Designjet T120 24-in ePrinter T120 HP Designjet T520 24-in ePrinter T520-24 HP Designjet T520 36-in ePrinter T520-36 The printer’s main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or 914 mm (36 in) wide.
The printer’s main components Front view (T520) 1. Multi-sheet tray extenders 2. Top cover 3. Output tray extenders 4. Bin 5. Output platen 6. Ink cartridges 7. Ink cartridge cover 8. Front panel 9. Printhead carriage 10.
Rear view (T520) 1. Roll cover 2. Communication ports 3. Power socket 4. Multi-sheet tray Rear view (T120) 6 1. Blue stop 2. Spindle 3.
Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Fast Ethernet port, to connect to a network The front panel The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on.
Left and right fixed icons ● shows the status of the wireless connection: if the blue light is shining, the wireless connection is active. ● Press ● Press to view help about the current screen. ● Press to go to the previous item. ● Press to go to the next item. ● Press to go back to the previous screen. ● Press to cancel the current process. to return to the home screen. Home screen dynamic icons The following items are displayed only on the home screen.
Printer software The following software is provided with your printer: ● The HP-GL/2 and HP RTL driver for Windows (T520 only) ● The PCL3GUI raster driver for Windows (T120 only) ● The PCL3GUI raster driver for Mac OS X ● HP Designjet Preview ● The Embedded Web Server allows you to: ◦ Manage the printer from a remote computer ◦ View the status of the ink cartridges, the printhead, and the paper ◦ Access the HP Support Center, see HP Support Center on page 135 ◦ Update the printer's firmware,
For the latest information, see http://www.hp.com/go/designjeteprinters. HP Designjet ePrint & Share With HP Designjet ePrint & Share you can print from a conference room, job site, or even home. This free Web service makes it easy to access and print large-format documents using your tablet, smartphone, laptop, or printer touchscreen. Print from virtually anywhere Use your tablet, smartphone, laptop, or printer touchscreen to print where and when you need. ● Plot to print seamlessly from AutoCAD® WS.
To turn it back on, plug in the power cord. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds. NOTE: When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode.
To print any internal print, press , then scroll down to Internal prints and press it, then select the internal print you want. The following internal prints are available.
2 ENWW Connecting the printer ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Connect a computer to the printer by USB cable (Mac OS X) ● Uninstall the printer software (Mac OS X) 13
Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Wireless Moderate; varies according to conditions (distance to router, interference, number of wireless clients, network topology, etc.
Connect a computer to the printer by network (Windows) The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 42 for alternative ways of printing. Before you begin, check your equipment: ● The printer should be set up and on. ● The Ethernet switch or router should be on and functioning correctly. ● The printer and the computer should be connected to the network (see Connect the printer to your network on page 14).
Connect a computer to the printer by USB cable (Windows) You can connect your printer directly to a computer without going through a network, by using the printer's built-in Hi-Speed USB device port. A USB connection may be faster than a network connection, but it has some disadvantages that you should bear in mind: ● The cable is of limited length. ● It is more difficult to share the printer. ● You cannot use Web Services. ● You cannot use automatic firmware updates.
Printer sharing considerations Any other users sharing your USB-connected printer will be able to send print jobs, but will not be able to receive information from the printer—which affects status reports, administration and troubleshooting. TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the network. See Connect a computer to the printer by network (Windows) on page 15. Uninstall the printer software (Windows) 1.
6. The printer software is installed, including the printer drivers and other HP software, such as the HP Utility, HP Designjet Preview, and connections to HP Designjet ePrint & Share. HP Designjet ePrint & Share allows you to create a copy of your document any time you print, securely in the cloud, in your private online print history. This means that you can reprint your documents from anywhere. To use HP Designjet ePrint & Share, you must create a passwordprotected account to protect your documents.
If you have enabled Web Services on your printer, you can print to your printer by email. Just check the Web Services menu for the email address of your printer, then send the file you want to print to that email address as an attachment. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 8.
5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and the HP Utility. 7. Make sure that the printer is turned on and connected to the computer with a certified USB cable. NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB Implementor's Forum (http://www.usb.org/) should be used with this printer. 8. Shortly afterwards, a print queue is created automatically for your printer.
3 ENWW Setting up the printer ● Introduction ● Automatic firmware update ● Turn email notifications on and off ● Turn alerts on and off ● Control access to the Embedded Web Server ● Set Windows driver preferences ● Set up Web Services 21
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Automatic firmware update The printer can automatically check for a firmware update periodically (see Firmware update on page 88). Without an update, some Web Services may not be available. The Enable Web Services process includes the option to turn on automatic firmware updates from the printer's front panel or Embedded Web Server.
Alternatively, you can choose when, if ever, to display critical or non-critical alerts. To access alert settings under Mac OS X ● Open HP Printer Monitor preferences, select your printer, and then Customize Alerts, so that you can set each individual alert to appear in specific cases and with a specific time interval. You can turn off alerts completely by unchecking the “Show monitor status in menu bar” box in the Notifications tab of the HP Printer Monitor preferences.
Control access to the Embedded Web Server To prevent users from modifying important device settings, you can set a password in the Embedded Web Server, so that users without the password can see only the Information tabs. Once set, the password is required to view or change any parameters in the other tabs. Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color emulation or paper-saving options.
4 ENWW Personalizing the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Utility ● Change the language of the HP Utility ● Change the sleep mode setting ● Change the auto-off setting ● Change the front-panel display brightness ● Configure network settings ● Manage ePrinter security ● Change your printer’s email address 25
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. , then Printer ● If you can understand the current front-panel display language, press preferences > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press , then , then , then .
Access the HP Utility The HP Utility enables you to manage your printer from a computer with a USB, TCP/IP, or Wi-Fi connection. ● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > Hewlett-Packard > HP Designjet Utility > HP Designjet Utility. This launches the HP Designjet Utility, showing the HP Designjet printers installed on your computer.
Configure network settings You can view and configure the network settings from the Embedded Web Server, the HP Utility or the front panel. ● From the Embedded Web Server: Select the Setup tab, then Networking. ● From the HP Utility: You can access the Embedded Web Server through the HP Utility. ● From the front panel: press , then Connectivity. The following options are available: ● Enable/Disable wireless turns the wireless connection on or off.
Creating and using firewall rules Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP addresses and services. Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those addresses and services. Create a firewall rule 1. Open the Embedded Web Server. 2. Click the Settings tab, then Firewall Rules. 3. Click New, and then follow the onscreen instructions.
Item Limit Maximum number of user-defined address templates 5 Maximum number of services you can add to a user-defined service template 40 NOTE: The predefined All Services template is not subject to this limitation and includes all services supported by the print server. Maximum number of services you can add to the policy NOTE: 40 For a given rule, only one address template and one service template can be added.
5 ENWW Paper handling ● General paper-loading advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Use the multi-sheet tray ● View information about the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Form feed with or without cutting 31
General paper-loading advice You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray. Only one of these methods can be used at a time, and switching from one to another is manual: it is not done automatically. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or wider.
Load a roll onto the spindle 1. If your printer is a T520, open the roll cover. 2. Remove the spindle from the printer. WARNING! Do not insert your fingers into the spindle supports during the removal process. ENWW 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 4.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 6.
2. If your printer is a T520, open the roll cover. 3. Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left, as viewed from the front of the printer. 4. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge. 5. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path.
6. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically. 7. The front panel prompts you to select the paper category and type. If you do not see your paper type in the front panel, press More paper types. If you still cannot find your paper type in the whole list, see The paper type is not in the driver on page 98. 8. The printer checks the alignment and measures the width.
NOTE: Sheets of width 329 mm (12.95 in) or less should be loaded from the multi-sheet tray. 1. At the front panel, press , then Load single sheet. 2. If a roll is already loaded, you have to wait while it is automatically unloaded. 3. Select your paper category and type. If you do not see your paper type in the front panel, press More paper types. If you still cannot find your paper type in the whole list, see The paper type is not in the driver on page 98. 4.
7. Press OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 8. The printer checks the alignment and measures the sheet. NOTE: Depending on the width of the sheet, it feeds out the front of the printer. 9. If the sheet is not correctly aligned, you may be asked to reload it. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully on page 96.
3. Adjust the output tray extensions depending on the length of the paper. 4. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of the same size. 5. Adjust the tray to fit the width of the paper. View information about the paper To view the loaded paper information, press the icon of the active paper source.
If no roll and no single-sheet paper is loaded, the message Out of paper is displayed. Maintain paper To maintain paper quality, follow the recommendations below. ● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and output platens ● Always keep the top cover of your printer closed NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 112.
Form feed with or without cutting If you go to the front panel and press , then Form feed and cut, the printer advances the paper and makes a straight cut across the front edge. There are at least two possible reasons why you might want to do this. ● To trim the leading edge of the paper if it is damaged or not straight. ● To feed and cut the paper when the automatic cutter has been disabled.
6 42 Printing ● Print from a computer using a printer driver ● Advanced print settings ● Color management Chapter 6 Printing ENWW
Print from a computer using a printer driver This is the traditional way of printing from a computer. The correct printer driver must be installed on the computer (see Connecting the printer on page 13), and the computer must be connected to the printer by network or USB cable, or by Wi-Fi. When the printer driver has been installed and the computer is connected to the printer, you can print from a software application by using the application's own Print command and selecting the correct printer.
Select paper size The paper size can be specified in the following ways. NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 46. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list.
5. Go to the printer driver, and select the Paper/Quality tab. 6. Select More… from the drop-down list of paper sizes. 7. Select your new paper size from the group of Custom sizes. A custom paper size created in this way has the following characteristics: ● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off. ● Restricted users cannot create paper forms. The “manage documents” role in the Windows Active Directory is the minimum required.
this case, if the image is the same size as the page, the printer assumes that the extreme edges of the image are either white or unimportant, and do not need to be printed. This may be useful when your image already contains a border. Print on loaded paper To print a job on whichever paper is loaded in the printer, select Any in the Paper Type option of your printer driver. ● In the Windows driver dialog: select the Paper/Quality tab, then select Any in the Paper Type drop-down list.
You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings. ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Options, then set the quality level to Fast and check the Economode box. ● In the Mac OS X Print dialog: go to the Paper/Quality panel and set the quality options to Custom, then set quality to Fast and check the Economode box.
● Leave the printer permanently turned on so that it can maintain the printhead in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printhead. ● Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printhead.
In the Windows HP-GL/2 driver dialog, select the Color tab, then Printer Managed Colors, then select Printer Emulation from the Source Profile list. You can then select from the Emulated Printer list. Printing in grayscale or black-and-white You can convert all colors in your image to shades of gray in the following ways: ENWW ● In your application program: Many applications provide this option. ● In the Windows driver dialog: Go to the Color tab and look at the Color Options section.
7 Web-connected printing Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Firmware update on page 88) ● Print on HP ePrinters from almost anywhere ● Print on HP ePrinters from almost any device, including smartphones, tablets, and laptops See http://www.hp.com/go/designjeteprinters for more detailed information.
Print by email After you have enabled Web Services, you can print to your printer by email. Just check the Web Services menu or the ePrint menu for the email address of your printer, then send the file you want to print to that email address as an attachment. In this way, you can print from anywhere with an Internet connection, without needing any printer driver. There are a few limitations that you should bear in mind: ● The attached files to be printed must be in PDF, JPEG, or TIFF formats.
2. An image of your print is displayed. On some devices, you can zoom in and out. NOTE: The orientation of the preview (portrait/landscape) may not be the same as the orientation of the print. 3. To print the file, press the 4. Select the printer if it is already listed; or, if necessary, press Add a printer and give your printer's email address to add it to the list. 5. Choose the print settings, then press Print. button. NOTE: Printing may not start immediately.
View and print from the HP Designjet ePrint & Share website 1. Go to http://www.hp.com/go/eprintandshare and log in to your account. 2. To view and print a file, select the category to filter your list of saved files (printed, scanned, shared with me, or all). You will see a list of your files ordered by time. The file can be identified by the name, the date and time of printing, the printer that was used, and the thumbnail. 3. Select the file, and a file preview is shown in the right panel.
Print from HP Designjet ePrint & Share using the printer’s front panel HP Designjet ePrint & Share allows you to print files on any Web-connected printer, when you want. You don't need a computer: you can use the printer's front panel. 54 1. Press the Web Services icon. 2. Sign in to HP Designjet ePrint & Share using your registered email address and password. 3. The event categories are listed. Select the category you require. 4. Select the document you want to print. 5.
View and print from other content repositories You may be able to connect your HP Designjet ePrint & Share account to other content repositories, such as FTP sites, in which case you can use HP Designjet ePrint & Share to print directly from those repositories. For further information, see .
HP takes security and data privacy very seriously. HP will not sell, rent, or lease your personal information to others. You retain full ownership, and any intellectual property rights you may have, to the files you upload to HP Designjet ePrint & Share. By providing the service, HP does not obtain any special ownership or rights to these files. In order for HP to be legally capable of making backups of your data and performing certain actions (generate a preview, etc.
8 ENWW Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Photoshop ● Print and scale from Microsoft Office 57
Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the document size.
ENWW 3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button.
60 5. Select the Features tab, and then Autorotate. 6. Click OK, and check that the print preview in the Print dialog box seems correct.
Print from Autodesk AutoCAD ENWW 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens.
4. You can see further options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 62 5. Press the Properties button. 6. Select the Device and Document Settings tab, and press the Custom Properties button.
ENWW 7. In the Paper/Quality tab, select the paper type that you intend to use. 8. Select the print quality (your own choice between speed and quality of printing). 9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button and select Clip contents by margins.
10. Select the Features tab, then select the Autorotate option. Autorotation can help to avoid wasting paper. 11. Press the OK button and save your configuration changes to a PC3 file. 12. If you have the HP Designjet software suite installed, you will see a preview of the file you want to print. Using printer emulation (T520 only) Printer emulation can be requested by selecting Advanced settings > Color > Color management > Printer Managed Colors > Printer emulation.
You can select Off (no printer emulation) or the name of the printer model that you want to emulate. This setting will apply to jobs that do not contain any printer emulation setting saved in the job. Using clip contents by margins You can select this margins option from Advanced settings > Paper/Quality > Margins/ Layout > Print with margins > Layout > Clip contents by margins. Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected.
2. Choose from the available paper sizes. If you do not find the paper size that you intend to use, press the Custom button. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons.
3. You may wish to change the default paper source, paper type and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2010.
Using PowerPoint 68 1. Select the File tab, then Print, and select the name of your printer. 2. Select Printer Properties > Features > Print document on to scale the document to a particular size.
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. ENWW Select File > Page Setup > Print.
70 2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Any.
5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. ENWW Select the Page Layout tab, then Size, and choose the paper size you want.
72 2. Select the File tab, then Print, and select the name of your printer. 3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality.
4. ENWW Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
9 74 Handling ink cartridges and printhead ● About the ink cartridges ● Storage of anonymous usage information ● Check ink cartridge status ● Replace an ink cartridge ● About the printhead Chapter 9 Handling ink cartridges and printhead ENWW
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Accessories on page 90. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 143). Avoid touching pins, leads and circuitry. Storage of anonymous usage information Each ink cartridge contains a memory chip that assists in the operation of the printer.
Replace an ink cartridge There are two occasions when you need to replace an ink cartridge. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridge is empty or faulty, and you must replace it to continue printing. CAUTION: Do not try to remove an ink cartridge while printing. CAUTION: Remove an ink cartridge only if you are ready to insert another one.
6. Remove the ink cartridge. 7. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing. 8. Close the ink cartridge cover. About the printhead The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink onto the paper. CAUTION: Observe precautions when handling the printhead, because it is an ESD-sensitive device (see the Glossary on page 143).
10 Maintaining the printer 78 ● Check printer status ● Take care of the printer ● Clean the exterior of the printer ● The Print Quality Diagnostic Report ● Clean the printhead ● Align the printhead ● Replace the printhead ● Clean the encoder strip ● Recalibrate the paper advance ● Move or store the printer ● Firmware update ● Software update ● Printer maintenance kits Chapter 10 Maintaining the printer ENWW
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
Corrective actions 1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the printhead on page 81). 2. If any of the colored blocks in Test Pattern 2 show white lines, or are faded or completely missing, clean the printhead (see Clean the printhead on page 80). Follow the front-panel prompts and perform all three levels of cleaning if necessary. 3. If the problem remains, clean the printhead again. 4.
Clean the printhead from the Embedded Web Server 1. Make sure there is paper in the input tray or a roll loaded. 2. In the Tools tab of the Embedded Web Server, select Print Quality Toolbox > Clean Printhead, and follow the instructions on the screen. Clean the printhead from the HP Utility 1. Make sure there is paper in the input tray or a roll loaded. 2. Windows: In the Support tab of the HP Utility, select Printhead Cleaning, and follow the instructions on the screen. 3.
Replace the printhead TIP: When the printhead has been replaced, the printer will automatically perform a printhead alignment on the loaded paper. If you would like to perform the printhead alignment on a different paper (perhaps from the multi-sheet tray), you could change the paper before starting this procedure. Plain white paper is recommended. 82 1. Make sure the printer is turned on. 2.
7. Remove each ink cartridge. 8. Close the ink cartridge cover. 9. Press Next on the front panel. 10. Open the top cover.
11. Raise the carriage lever. 12. Remove the printhead, keeping it vertical to avoid getting ink on the connections. 13. Insert the new printhead.
14. Lower the carriage lever. 15. Close the top cover. 16. Press Next on the front panel. 17. Open the ink cartridge cover.
18. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same colored letter as the cartridge you are installing. IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for successful printhead replacement. 19. Close the ink cartridge cover. 20. Press Done on the front panel. The front panel recommends a printhead alignment. Clean the encoder strip 1.
7. Turn off the printer by pressing the Power key and then unplugging the power code. 8. Open the printer window and move the carriage further to the left, allowing you to access the service station. 9. Clean the part of the encoder strip inside the service station as described above. 10. Close the printer window. 11. Turn the printer back on. If you would like further guidance on this procedure, please see the Service Manual.
Move or store the printer If you need to move or store the printer, prepare it correctly to avoid possible damage to it. To prepare the printer, follow the instructions below. 1. Do not remove the ink cartridges or printhead. 2. Make sure that no paper is loaded. 3. Turn off the power using the Power key on the front panel. 4. Unplug the printer's power cord. 5. Disconnect any cables connecting the printer to a network or a computer.
Software update Under Windows or Mac OS X, you are normally offered software updates automatically. For manual updates of printer drivers and other software for your printer, go to http://www.hp.com/ go/T120/drivers or http://www.hp.com/go/T520/drivers. Printer maintenance kits Three maintenance kits are available for your printer, containing components that may need to be replaced after long use. When one of them is needed, a message is displayed on the front panel and by the HP Utility.
11 Accessories 90 ● How to order supplies and accessories ● Introduction to the accessories Chapter 11 Accessories ENWW
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T120/accessories or http://www.hp.com/go/T520/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 137). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
If the part number is not followed by parentheses, the paper is available in all regions. Table 11-3 Roll paper Paper type g/m² Length Width Part numbers 80 45.7 m (150 ft) 420 mm (16.54 in) (A2) CG892A (E) 610 mm (24 in) CG889A (EN) 914 mm (36 in) CG890A (EN) 594 mm (23.39 in) (A1) Q8003A (AJ) 610 mm (24 in) Q1396A 914 mm (36 in) Q1397A 420 mm (16.54 in) (A2) Q1446A (EJ) 594 mm (23.39 in) (A1) Q1445A (EJ) 610 mm (24 in) C1860A (LN), C6035A (AEJ) 841 mm (33.
Table 11-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Vellum Paper 75 45.7 m (150 ft) 610 mm (24 in) C3862A (N) 914 mm (36 in) C3861A (LN) 610 mm (24 in) C3876A (AEJN) 914 mm (36 in) C3875A 610 mm (24 in) 51642A (AEJN) 914 mm (36 in) 51642B 15.2 m (50 ft) 610 mm (24 in) CZ984A 22.9 m (75 ft) 914 mm (36 in) Q8806A 15.2 m (50 ft) 610 mm (24 in) CZ987A 22.9 m (75 ft) 914 mm (36 in) Q8808A 30.
Table 11-4 Sheet paper (continued) Paper type g/m² Length Width Part numbers 240 483 mm (19 in) 330 mm (13 in) CZ985A 610 mm (24 in) 457 mm (18 in) CZ986A 483 mm (19 in) 330 mm (13 in) CZ988A 610 mm (24 in) 457 mm (18 in) CZ989A HP Photographic Paper HP Premium Gloss Photo Paper HP Premium Satin Photo Paper 240 Order accessories The following accessories can be ordered for your printer.
12 Troubleshooting paper issues ENWW ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● Paper mismatch ● The roll has jammed ● The multi-sheet tray has jammed ● A strip stays on the output tray and generates jams ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the bin ● The sheet stays in the printer when the print has been completed ● The paper is cut when the pri
The paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful load from the multi-sheet tray ● Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends on the paper thickness: around 50 sheets of plain, standard paper. ● Check that the sheets are correctly loaded into the tray. ● Check that the sheets are correctly adjusted and centered in the tray. ● Check that you have extended the input and output trays correctly: the first extension for A4, the second for A3 paper.
Front-panel message Suggested action Paper load failed. Paper width is smaller than the minimum size supported by the selected paper source. Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray. Sheet too big During the load process the printer has detected that the sheet of paper is either too wide or too long to be loaded correctly. Press to stop the load process. See Functional specifications on page 140.
● For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HP Coated Paper. ● For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight Coated Paper. Black ink is easily removed when touched This happens when your paper is incompatible with matte black ink. To use an optimized ink combination, select paper type Photo Paper > Photo Gloss Paper.
If the printer stops for a paper mismatch, you can decide among the following alternatives: ● Load the correct paper and resume printing. ● Print the job on the already-loaded paper. The print may be clipped if the paper is not large enough. ● Cancel the job. The roll has jammed When a paper jam occurs, you normally see a message about it in the front-panel display. 100 1. Open the top cover. 2. Try to move the printhead carriage out of the way. 3.
CAUTION: Do not move the paper sideways, as it could damage the printer. 4. Close the top cover. 5. Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly. 6. Reload the roll, or load a new sheet; see Paper handling on page 31. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
102 3. Unlock the tray, using the rotary switch behind it. 4. Pull out the tray. 5. Remove all paper from the tray.
6. Remove all paper from the printer. 7. Replace the tray. 8. Lock the tray. A strip stays on the output tray and generates jams If a small piece of paper has been cut, such as before printing a new roll, or after the front panel option Form feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is not printing, reach into the tray and remove the strip.
The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll. Prints do not fall neatly into the bin ● Ensure the bin is correctly installed. ● Ensure the bin is open. ● Ensure the bin is not full. ● Paper often tends to curl near the end of a roll, which can cause output problems.
The roll is loose on the spindle The roll may need to be replaced or reloaded.
13 Troubleshooting print-quality issues 106 ● General printing advice ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ●
General printing advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 91.
Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 39. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 42). Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if available). 3.
Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See The Print Quality Diagnostic Report on page 79. Lines are discontinuous If your lines are broken in the following way: ENWW 1.
Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 142. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. See View information about the paper on page 39. 3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper. 4.
The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 39. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 42). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
3. Select a lower print quality (such as Speed); the printer will then use less ink. 4. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper. The print is scuffed or scratched The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object.
Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 39. 2. Use a recommended paper type (see Order paper on page 91) and the correct print settings. 3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect performance. 4.
Edges of objects are darker than expected If edges of objects seem darker than expected, and you have already set the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to Speed. See Printing on page 42. Vertical lines of different colors If your print has vertical bands of different colors along it: 1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper.
If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings. For the most accurate colors, select Normal or Best quality. 4. Print the Print Quality Diagnostic Report. See The Print Quality Diagnostic Report on page 79.
● If your image contains its own margins, you may be able to print it successfully by using the Clip Contents by Margins option (see Select margins options on page 45). ● If you are trying to print a very long image on a roll, check that your software is capable of printing an image of that size. ● You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough.
A PDF file is clipped or objects are missing In older versions of Adobe Acrobat or Adobe Reader, large PDF files could be clipped or lose some objects when printing with the HP-GL/2 and HP RTL driver at high resolution. In order to avoid such problems, upgrade your Adobe Acrobat or Adobe Reader software to the latest version. From version 7 onwards, these problems should be solved.
14 Troubleshooting ink cartridge and printhead issues 118 ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
15 Troubleshooting data communication issues 120 ● Communication failures between computer and printer ● Wired network issues ● Wireless network issues ● Web Services issues ● The network configuration page Chapter 15 Troubleshooting data communication issues ENWW
Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Printing message when you have sent an image to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.
To use the hostname instead of the numeric IP address: 1. Go to the front panel and press 2. Take a note of the IP address and the hostname (HPXXXXXX format). 3. If your computer is running Windows, go to Control Panel > Printers, right-click the printer and select Properties > Ports > Configure Port, and in the Printer name or IP address field enter the hostname. or .
Wireless network issues 1. Make sure the wireless (802.11) light at the top left of the front panel is turned on . If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on wireless, press , then Settings > Wireless > On. 2. Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. 3. Restart components of the wireless network.
Mac OS X ▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to. TIP: For more detailed information about your AirPort connection, click System Preferences in the Dock, then click Network. If the wireless connection is working correctly, a green dot appears next to AirPort in the list of connections. For more information, click the Help button in the window.
c. Do one of the following, depending on the printer status: ● If the printer is Offline, right-click the printer, and click Use Printer Online. ● If the printer is Paused, right-click the printer, and click Resume Printing. d. Try using the printer over the network. a. Click System Preferences in the Dock, then click Print & Fax. b. Select the printer, then click Print Queue. c. If Jobs Stopped appears in the resulting window, click Start Jobs. Mac OS X 7.
the WAP denies the device access to the network. If the WAP filters MAC addresses, then the printer’s MAC address must be added to the WAP’s list of accepted MAC addresses. 1. Print the network configuration page. For more information, see The network configuration page on page 126. 2. Open the WAP’s configuration utility, and add the printer’s hardware address to the list of accepted MAC addresses. Web Services issues For any issues with HP ePrint, please refer to the HP ePrint Center: .
4. Miscellaneous: Shows information about more advanced network settings. ● Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port). ● LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with lineprinter spooling services that may be installed on various TCP/IP systems.
16 Troubleshooting general printer issues 128 ● The printer does not start ● The printer does not print ● The printer seems slow ● The front panel is frozen ● Cannot access the Embedded Web Server ● Alerts Chapter 16 Troubleshooting general printer issues ENWW
The printer does not start If the printer does not start (the front panel is blank), hold down the Power key for a few seconds and check whether the Power LED turns orange while the key is held down. ● If you see no orange light, no power is reaching the printer; check that the power cord is correctly plugged in. If the problem persists, please call HP Support (see HP Customer Care on page 134) and explain that you have a problem with the power supply.
● If your printer is using a wireless network connection, try using a wired network or USB connection. ● Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal. The front panel is frozen If the front panel displays a fixed image and you are unable to use it, call HP Support (see HP Customer Care on page 134). Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 26.
● Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a problem in the final output. If the printer is not ready to print, it displays a warning. ● HP Utility: If the HP Utility is installed, alerts can be automatically displayed under Windows and Mac OS X: a new panel opens on your screen with a list of alerts for each printer.
17 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support on page 137.
Table 17-1 Text messages (continued) Message Recommendation You are printing a multipage job. Load another sheet to continue printing or cancel the job. Load another single sheet. Multi-sheet tray is out of paper. Load paper in multi-sheet tray and press OK to continue printing or cancel the job. Load paper into the multi-sheet tray. End of roll has been reached. It is not possible to load the roll. Load a new roll. Missing or failed printhead.
18 HP Customer Care 134 ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support Chapter 18 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.
HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices.
Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component.
Telephone number Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/ country/us/en/wwcontact_us.html.
19 Printer specifications ENWW ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 139
Functional specifications Table 19-1 HP 72 ink supplies Printhead One printhead Ink cartridges Cartridges containing 29 ml of ink: yellow, magenta, and cyan Cartridges containing 38 ml of ink: black Cartridges containing 80 ml of ink: black Table 19-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 610 mm (24 in) or 914 mm (36 in) Roll length 46 m (150 feet) Roll diameter 100 mm (3.9 in) 610 mm (24 in) roll weight 4.1 kg (9 lb) 914 mm (36 in) roll weight 6.
Table 19-4 Printing resolutions (T520) (continued) Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi) Normal Off 600 × 600 1200 × 1200 Fast Off 600 × 600 1200 × 1200 Econofast Off 600 × 600 1200 × 1200 * For a list of supported glossy papers, see Order paper on page 91. Table 19-5 Margins Top, right and left margins 5 mm (0.2 in) Bottom margin (trailing edge) 5 mm (0.2 in) (roll) 17 mm (0.67 in) (sheet) Table 19-6 Mechanical accuracy ±0.
Memory specifications Table 19-9 Memory specifications HP Designjet Memory T120 256 MB T520 1 GB Power specifications Table 19-10 Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50/60 Hz Maximum current 1200 mA Average consumption 35 W Ecological specifications This product complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC. To determine the ENERGY STAR qualification status of these product models, please go to http://www.hp.
Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is otherwise compatible with original USB. Most personal computers today use Hi-Speed USB. HP RTL Hewlett-Packard Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. HP-GL/2 Hewlett-Packard Graphics Language 2: a language defined by HP to describe vector graphics. I/O Input/Output: this term describes the passing of data between one device and another.
A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. Spindle A rod that supports a roll of paper while it is being used for printing. TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers.
Index A access control 24 accessories order 94 acoustic specifications 142 Acrobat, print from 58 alerts errors 130 turn on and off 22 warnings 130 auto-off 27 AutoCAD, print from 61 automatic firmware update, configure 22 B banding problems 87 bin output problems 104 black and white 49 blurred lines 110 brightness in front panel 27 C cannot load paper 96 care of the printer 79 clean the platen 113 clean the printer 79 clipped at bottom 115 clipped image 115 color fading 115 inaccurate 114 communication po
I image problems clipped at bottom 115 clipped image 115 missing objects 116 PDF problems 117 ink economical use of 47 ink cartridge about 75 cannot insert 119 memory chip 75 order 91 replace 76 specification 140 status 75 status messages 119 ink cartridge; usage information 75 internal prints 11 IP address 26 static 121 use hostname 122 iPad 51 iPhone 51 iPod Touch 51 L language 26 line length accuracy 110 line thickness 108 load paper cannot load 96 general advice 32 multi-sheet tray 38 paper not in drive
printing 42 printing resolutions 140 Proactive Support 136 Q quality, high 47 R rear view T120 rear view T520 rescale a print roll paper load 34 spindle load unload 36 6 6 46 33 S safety precautions 2 scale a print 46 scratched prints 112 scuffed prints 112 security 24 ePrint & Share 55 sheet paper load 36 unload 38 use multi-sheet tray 38 sleep mode wait time 27 slow printing 129 smartphone 51 software 9 software update 89 specifications acoustic 142 ecological 142 environmental 142 functional 140 graph
