DESIGNJET T7100 and T7100 Monochrome printer series Using your printer
© 2010 Hewlett-Packard Development Company, L.P. 1st edition Legal notices Trademarks The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing contained in other sections different from the express warranty should be construed as constituting an additional warranty.
Table of contents 1 Introduction ...................................................................................................................... 1 Safety precautions .................................................................................................................... 2 Product models ........................................................................................................................ 2 Using this guide ................................................................
Unload a roll from the printer .................................................................................................. 34 View information about the paper ............................................................................................ 35 Perform paper advance calibration .......................................................................................... 35 Download paper presets ...................................................................................................
Print in gray shades ................................................................................................................ 88 Use paper economically ......................................................................................................... 88 Nest jobs to save paper .......................................................................................................... 89 Use ink economically ........................................................................................
Perform preventive maintenance ............................................................................................ 143 Move or store the printer ....................................................................................................... 144 Update the printer firmware .................................................................................................. 144 Secure disk erase .....................................................................................................
18 Troubleshoot stacker issues ........................................................................................ 166 Paper scrolling ..................................................................................................................... The trailing edge of the paper curling up ................................................................................ The paper is not completely ejected ........................................................................................
Environmental specifications .................................................................................................. 203 Acoustic specifications .......................................................................................................... 203 Glossary ........................................................................................................................... 204 Index ......................................................................................................
ENWW Introduction ● Safety precautions ● Product models ● Using this guide ● The printer’s main features ● The printer’s main components ● The Embedded Web Server’s main components ● The HP Utility’s main features ● The printer’s internal prints ● Turn the printer on and off Introduction 1 1
Introduction Safety precautions The following precautions ensure the correct use of the printer and prevent printer damage. Use these precautions at all times. ● Use the power supply voltage that is specified on the nameplate. To avoid overloading the printer's electrical outlet, do not use the outlet for multiple devices. ● Make sure that the printer is well-grounded. Failure to ground the printer can result in electrical shock, fire, and susceptibility to electromagnetic interference.
Introduction Using this guide The HP Start-up Kit DVD includes this guide, which is the most complete source of information about this product, and is organized into the following chapters. Introduction This chapter provides a brief introduction to the printer and its documentation for new users.
Introduction Glossary This chapter contains definitions of printing and HP terms that are used in this documentation. Index In addition to the table of contents, an alphabetical index is included to help you to find topics quickly. Warnings and Cautions Symbols are used in this manual to ensure the proper use of the printer and to prevent printer damage. Follow the instructions that are marked with these symbols.
1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Right hub 8. Roll support 9. HP Smart Roll-Loading System Introduction Front view 10. Paper feed brake 11. Bin/Basket 12. Roll door 13.
Introduction Rear view 1. Rear door handle 2. Power switch and socket 3.
● To stack A0 or E paper sizes only, supported by wire loops. For this purpose, the top handles should be up and the bottom handles should be down. ● To stack A1 or D paper sizes only, supported by wire loops. For this purpose, the top handles should be down; the bottom handles are irrelevant. ● To hold mixed paper sizes in the basket at the bottom. For this purpose, the top and bottom handles should be up. Introduction The bin/basket is provided to store finished prints.
Introduction 4. Form feed and cut key: see Feed and cut the paper on page 38. 5. Front-panel display displays errors, warnings and information on using your printer. 6. Back key: To go to the previous step in a procedure or interaction. To go to the upper level, or leave the option in the menu, or when given an option. 7. Menu key: Press to return to the main menu of the front-panel display. If you are already on the main menu it will display the status screen. 8.
Introduction The Embedded Web Server’s main components The Embedded Web Server is a Web server running inside the printer. Users can obtain printer information, manage settings and presets, and troubleshoot problems through the Embedded Web Server. It also allows service engineers to retrieve internal information that helps diagnose printer problems. Access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.
Introduction The HP Utility’s main features The HP Utility provides an easy-to-use interface that allows the user to manage and access various printer features and functionality. ● Manage the printer, including single-point color control with the HP Color Center. ● Gain access to the online HP Knowledge Center. ● View the status of the ink cartridges, the printheads and the paper. ● Manage, install, and create International Color Consortium (ICC) profiles (with the PostScript upgrade only).
TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display, or sending a new job to print, returns it to active mode, and it can resume printing immediately.
2 Connectivity 12 Connectivity and software instructions ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer driver (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS) Chapter 2 Connectivity and software instructions ENWW
Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches). Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches). USB 2.
Connect directly to a computer (Windows) You can connect your printer directly to a computer without going through a network, by using the printer's USB 2.0 socket. Connectivity 1. Do not connect the computer to the printer yet. You must first install the printer driver software on the computer, as follows. 2. Insert the HP Start-Up Kit DVD into your DVD drive. If the DVD does not autorun, run the setup.exe program in the root folder of the DVD. 3. Press the Software Installation button. 4.
Now you can proceed to install the printer software and connect your printer. Bonjour connection 1. Go to your printer's front panel and select the Connectivity menu icon , then Gigabit Ethernet or Jetdirect EIO, then View configuration. Note the mDNS service name of your printer. Insert the HP Start-up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen.
Connectivity ● If you find the right printer name, scroll sideways to see the Connection Type column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list. ● If you cannot find your printer name with a Bonjour connection type, check the box My printer is not in the list. Click Continue. 9. Continue following the instructions on the screen.
Open the Mac OS X HP Designjet Installer icon. 6. Follow the instructions on your screen. You are recommended to use the Easy Install option. 7. The printer software is installed, including the printer driver and the HP Utility. 8. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 9.
6. The printer software is installed, including the printer driver and the HP Utility. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. 8. Make sure that the printer is turned on and connected to the computer with a certified USB cable. NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB Implementor's Forum (http://www.usb.org/) should be used with this printer.
To delete the print queue: From the system preferences, select the Print & Fax dialog. 2. Select the name of the printer and click the – button. Connectivity 1.
3 Personal settings 20 Personalize the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display contrast ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Paper suitability options Chapter 3 P
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, select the Setup menu icon , then Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. At the front panel, press the OK key and hold it down. While holding the OK key down, press the Power key and hold it down.
To access the Embedded Web Server on any computer, open your Web browser and give the IP address of your printer. You can find your printer's IP address by selecting the Connectivity menu icon , then Gigabit Ethernet or Jetdirect EIO, then View configuration. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 172.
Change the units of measurement To change the units of measurement in the front-panel display, select the Setup menu icon , then Front panel options > Select units, and select English or Metric. By default the units are set to metric. Configure network settings ● IP Configuration method: specify the way to set an IP address, selecting BOOTP, DHCP, Auto IP or Manual. ● Host name: specify an IP name for the network device. The name may contain up to 32 ASCII characters.
● Advanced > Select I/O timeout: specify the number of seconds that an idle connection is allowed to remain open, 270 is the default value, if set to zero, the timeout is disabled ● Advanced > Allow SNMP: specify whether SNMP is permitted ● Advanced > Embedded Web Server > Allow EWS: specify whether the Embedded Web Server is enabled ● Advanced > Web Services > HP Utility software: view the HP Utility software settings ● Advanced > Web Services > Color and paper management: view the color and paper
Paper suitability options Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
4 Handle the paper ● Overview ● Load a roll into the printer ● Unload a roll from the printer ● View information about the paper ● Perform paper advance calibration ● Download paper presets ● Cancel the drying time ● Change the drying time ● Printing paper info ● Feed and cut the paper ● Store the paper ● Order paper Handle the paper 26 Chapter 4 Handle the paper ENWW
Overview Paper is only a subset of the portfolio of printing materials that the printer can handle. You can also print on a wide variety of films, textiles and fabrics, self-adhesive materials, and banner and sign materials. Throughout this guide, however, these materials are generally referred to as paper. NOTE: Because the front panel has limited space, the names of the HP paper might be abbreviated and might not appear in the front panel exactly as they are shown on the packaging label.
Embedded Web Server settings override front panel settings. The combination of paper type and print-quality settings tells the printer how to place the ink on the paper—for example, the ink density and halftoning method. See Select print quality on page 79.
Paper type Product name Front-panel name Bond and Coated Paper HP Coated Paper HP Coated Paper HP Universal Bond Paper HP Universal Bond Paper HP Bright White Inkjet Bond Paper HP Bright White Inkjet Bond Paper HP Recycled Bond Paper HP Recycled Bond Paper Plain paper (inkjet or LED) from 60 to 80 g/m² Plain paper Bright white bond paper Bright White Bond Paper Coated or plain paper (inkjet or LED) from 90 to 110 g/m² Coated Paper Heavyweight coated or plain paper (inkjet or LED) above 110
Load a roll into the printer Handle the paper 30 1. At the printer's front panel, select the 2. Select the roll that you intend to load using the Up and Down keys. The printer puts all rolls on standby. 3. If the selected roll is currently loaded, the printer automatically unloads it, printing the barcode if Printing paper info is enabled (see Printing paper info on page 38). Remove the unloaded roll. 4.
9. Insert the right side of the roll onto the right hub. Check that the roll is in contact with the disc. Handle the paper 10. Push the left hub onto the left end of the roll. Check that the hub disc is aligned with the green mark. 11. Check that there is no gap between the roll and either of the hubs.
12. Pull some paper from the roll. 13. If you need to trim the leading edge of the paper, you can use a sharp knife (not supplied with the printer) to cut along the slot in the paper feed brake. 14. Open the paper feed brake. 15. Advance the paper to the blue zone.
16. Close the paper feed brake. Check that the paper edge is still in the blue zone. Handle the paper 17. Close the roll door.
18. If the paper that you are using has a barcode printed on the leading edge of the roll, and Printing paper info is enabled, the printer automatically reads the information. If Printing paper info is enabled and no barcode is detected on the roll that is being loaded, the front panel asks you to enter the paper type and the length of the roll you are loading. Select the paper category and paper type of the roll.
4. Wind any trailing paper manually onto the roll. 5. Move the left hub to the left by pressing the blue lever. 6. Remove the roll. 7. Close the roll door. View information about the paper On the printer's front panel, select the icon, and then select View paper source.
To check the paper advance calibration status of the paper, select the icon, and then select View loaded paper > View paper details. The status appears: ● DEFAULT: The default calibration set in the factory is used. Unless you experience print-quality problems such as banding or graininess, HP recommends that you do not recalibrate the paper advance. ● RECOMMENDED: The paper supports automatic advance calibration, but has not yet been calibrated, or its calibration has become obsolete.
Return to the default calibration Returning to the default calibration sets all the paper-advance calibration to zero. To return to the default paper advance-calibration value, you must reset the calibration. 1. On the front panel, select the icon, and then select Image quality maintenance > Paper advance calibration > Reset paper advance. 2. Wait until the front panel shows that the operation has been successfully completed before you press the Back button to return to the Ready screen.
3. Select Change printing properties. 4. Select the paper category. 5. Select the paper type. 6. Choose a drying time from the Dry Time drop-down menu. NOTE: The text box to the right of the drop-down menu will not display the time in seconds when the Automatic option is selected (it is selected by default for all paper types).
Store the paper The following are tips for storing paper: ● Always keep unused rolls wrapped in the plastic wrap to prevent discoloration. Rewrap partially used rolls if they are not being used. ● Do not stack rolls. ● Allow all paper types to adapt to room conditions out of the packaging for 24 hours before printing. ● Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can be transferred to the paper, leaving fingerprint marks.
Table 4-2 Paper (continued) Paper type g/m² Length Width Part numbers HP Heavyweight Coated Paper 131 30.5 m (100 ft) 610 mm (24 in) C6029C (AEJN) 914 mm (36 in) C6030C 1067 mm (42 in) C6569C 67.5 m (225 ft) 1067 mm (42 in) Q1956A (EN) 30.5 m (100 ft) 610 mm (24 in) Q1412A (AEJN) 914 mm (36 in) Q1413A 1067 mm (42 in) Q1414A (AEJN) 420 mm (16.54 in) Q1443A (J) 594 mm (23.39 in) Q1442A (EJ) 610 mm (24 in) C6019B 841 mm (33.
Table 4-2 Paper (continued) Paper type g/m² Length Width Part numbers HP Recycled Bond Paper * 80 45.7 m (150 ft) 420 mm (16.54 in) CG892A (E) 610 mm (24 in) CG889A (EN) 914 mm (36 in) CG890A (EN) 1067 mm (42 in) CG891A (EN) 610 mm (24 in) 51631D (ELN) 914 mm (36 in) 51631E 594 mm (23.
Table 4-2 Paper (continued) Paper type g/m² Length Width Part numbers HP Premium Instant-dry Gloss Photo Paper 260 30.5 m (100 ft) 914 mm (36 in) Q7993A 1067 mm (42 in) Q7995A 22.9 m (75 ft) 610 mm (24 in) Q7991A 30.5 m (100 ft) 914 mm (36 in) Q7994A 1067 mm (42 in) Q7996A 22.9 m (75 ft) 610 mm (24 in) Q7992A 30.5 m (100 ft) 610 mm (24 in) Q6574A 914 mm (36 in) Q6575A 1067 mm (42 in) Q6576A 61 m (200 ft) 1067 mm (42 in) Q8754A (LN) 30.
Table 4-2 Paper (continued) Paper type g/m² Length Width Part numbers HP Durable Semi-gloss Display Film 255 15.2 m (50 ft) 914 mm (36 in) Q6620B (EN) HP Opaque Scrim 486 15.2 m (50 ft) 610 mm (24 in) Q8675A (N) 914 mm (36 in) Q1898B (AEN) 1067 mm (42 in) Q1899B (AEN) 914 mm (36 in) Q1903A (AEN) 1067 mm (42 in) Q1904A (AEN) 610 mm (24 in) CH022A (EN) 914 mm (36 in) CH023A (EN) 1067 mm (42 in) CH025A (EN) 61 m (200 ft) 914 mm (36 in) CH024A (N) 22.
5 Handle the ink system ● Ink system components ● Ink system tips ● Work with ink system components ● Order ink supplies Handle the ink system 44 Chapter 5 Handle the ink system ENWW
Ink system components Ink cartridges The T7100 printer's six ink cartridges provide black, yellow, magenta, cyan, gray and dark gray ink to the printheads. The T7100 Mono printer has two ink cartridges, black and dark gray. Ink cartridges require no maintenance or cleaning. When each ink cartridge is shaken vigorously before installation, and inserted correctly into its slot, the ink will flow to the printheads.
HP recommends that you replace the empty cartridge with a new HP cartridge. See Order ink supplies on page 67, Remove an ink cartridge on page 48, and Insert an ink cartridge on page 50. Although it is possible to use refilled or non-HP ink cartridges, either choice has several serious disadvantages: ● There is some risk of damaging the printer. In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge, nor for any problems due to ink contamination.
To maintain optimum print quality, the printheads are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and can occasionally delay printing. When a printhead eventually needs to be replaced, the front panel will display a message. To check the status of the printheads: ● Press the ● Select the key repeatedly until you see the printheads' status, or icon, then Printhead information.
Work with ink system components Remove an ink cartridge Ink cartridges should be removed for the following two reasons: ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing. You can use the remaining ink in the first cartridge at a more convenient time. ● The ink cartridge is empty or faulty, and you must replace it to continue printing. CAUTION: The procedure to remove an ink cartridge must be initiated from the front panel.
Pull the blue tab down and then pull it outwards, towards you. 4. The cartridge comes out, in its drawer. 5. Lift the cartridge out of its drawer. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, because the connection might be coated with ink. NOTE: If necessary, store a partially-used ink cartridge in the same position as if it were inserted in the printer. Avoid using a partially-used cartridge that has been stored on its end.
6. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Pick up the new ink cartridge and find the label that identifies the ink color. Hold the ink cartridge so that you can see the label at the top of the side that is facing you. 2. Check that the colored label above the empty slot in the printer matches the color of the label on the cartridge. 3. Shake the cartridge vigorously for about 15 seconds. 4. Insert the ink cartridge into the cartridge drawer. 5.
6. The front-panel display confirms that all cartridges have been correctly inserted. Remove a printhead WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. Printhead replacement must be performed after the printer has been turned on with the hard power switch at the back of the printer. 1. At the front panel, select the 2. The printer moves the carriage into the correct position. icon, then select Replace printheads.
4. Locate the carriage on the right side of the printer. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This provides access to the printheads. 7. To remove a printhead, lift up the blue handle.
8. Using the blue handle, gently disengage the printhead. 9. Gently pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly. That action can damage the printhead. Handle the ink system 10. The front-panel display identifies the missing printhead.
Insert a printhead 1. Remove the orange protective caps by pulling them down. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down.
5. Insert all of the other printheads that need to be installed, and close the carriage cover. 6. Make sure that the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all of the printheads have been inserted correctly and the printer has accepted them, the printer beeps.
9. The front-panel display confirms that all of the printheads are correctly inserted, and the printer starts checking and preparing the printheads. The default routine process, when all printheads are changed, takes about 18 minutes. If the printer identifies a problem when preparing the printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time varies between 10 and 20 minutes. 10.
2. Cover your finger with the cloth and insert it into the printhead slot at the back. 3. Rub the cloth against the electrical contacts with a light force along the entire depth of the flex connector. Try to avoid picking up any ink deposit that may have accumulated on the bottom surface of the slot. 4. Take special care to clean all contacts thoroughly, including the ones at the lowest point of the connector. 5.
6. After waiting a few moments to allow both connectors to dry, replace the printhead into the printhead carriage. See Insert a printhead on page 54. 7. Wash or dispose of the cloth. Take care to prevent the transfer of ink onto hands and clothing. If the front panel continues to show the Reseat or Replace message, replace the printhead or contact your HP customer service representative.
Find the printhead drop detector to the right of the printhead carriage. 6. Remove any debris blocking the printhead drop detector. 7. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 8. Close the printer window. 9. Plug in and switch on the printer. 10. Power the printer on at the front panel.
NOTE: If the paper has jammed, it is recommended that you reinsert the printheads and initiate the realignment procedure with the Image Quality Maintenance menu . CAUTION: Do not use transparent or semi-transparent paper to align the printheads. Reinsert printheads procedure 1. If the realignment process is running and the wrong paper is loaded, press the Cancel key on the front panel. CAUTION: Do not print if the realignment process has been canceled.
If the problem persists after correcting these potential problems, there may be a failure in the scanning system requiring repair, or the printheads may need to be replaced. The Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems. It helps you to check the performance of the printheads that are currently installed in your printer, and whether any printhead suffers from clogging or other problems.
Here is an example of a gray printhead in a good state: And here is an example of the same printhead in a bad state: Corrective action Handle the ink system 1. Clean any faulty printheads (see Clean (recover) the printheads on page 56). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3.
CAUTION: A message appears on the front panel when the maintenance cartridge is almost full and again when it is completely full and must be changed. You can ignore the alert and continue printing by pressing the OK button on the front panel. However, HP strongly recommends that you change the maintenance cartridge when prompted. Ignoring the alert can result in serious damage to the printer.
4. Lift up the maintenance cartridge to remove it from the slot, and slide it out. See also Insert the maintenance cartridge on page 64. Insert the maintenance cartridge The plastic bag in which the new maintenance cartridge comes can be used to dispose of the old maintenance cartridge. 1. Insert the maintenance cartridge into the slot, in the direction indicated by the arrow. 2.
3. When you have inserted the maintenance cartridge into the printer, close the door. NOTE: The printer needs all the ink cartridges, printheads and maintenance cartridge to be installed before it can continue. 4. If no paper is loaded, the front panel will instruct you to load some. NOTE: Make sure that the printer window and the door to the right are closed after you replace the supplies. The printer will not print while these are open. Check the status of the ink system 1.
Front-panel procedure 1. At the front panel: ● Press the ● Select the key twice, or icon, then Ink cartridge information. 2. Select the cartridge about which you want information. 3.
● Serial number ● Status (See Front-panel error messages on page 196.) ● Volume of ink it has used You can also get most of this information without leaving your computer by using the HP Utility. NOTE: If the status is See warranty note, this indicates that non-HP ink is being used. Printer service or repairs required as a result of using non-HP ink are not covered under warranty. See the Legal Information document for detailed warranty implications.
Table 5-3 Printheads (T7100) Printhead Part number HP 762 Yellow Printhead CH645A HP 762 Magenta & Cyan Printhead CH646A HP 762 Gray and Dark Gray Printhead CH647A HP 762 Matte Black & Matte Black Printhead CH648A Table 5-4 Printheads (T7100 Mono) Printhead Part number HP 762 Matte Black & Matte Black Printhead CH648A HP 762 Dark Gray Printhead CN074A Table 5-5 Maintenance cartridge Maintenance cartridge Part number HP 761 Maintenance Cartridge (for 7100) CH649A HP 762 Maintenance Cartri
ENWW Multiroll printing 6 Use of multiple rolls ● The uses of a multiroll printer ● How the printer allocates jobs to paper rolls 69
Multiroll printing The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
Multiroll printing Here are some settings that might be used in typical situations: ● ● With different paper types loaded: ◦ Type is: select the paper type you require ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: doesn't matter With different paper widths loaded: ◦ Type is: Any ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: Minimize paper waste TIP: You can also save paper in some cases by rotating or nesting your images.
7 Use of the stacker The stacker is an optional accessory. It stacks prints flat, on top of one another, instead of letting them fall into the bin.
Install the stacker Connect the cables between the stacker and the printer. 2. Switch on the stacker. 3. Select the Stacker 1. icon on the printer's front panel, then Accessories > Stacker > Install stacker. The front panel will prompt you to attach the stacker to the printer. 4. There are two latches on the stacker that engage with the printer deflectors. To attach the stacker to the printer, attach first one side and then the other (because less force is required that way).
When printing in Fast mode on Translucent Bond, Vellum or Natural Tracing Paper, there could be some ink transfer marks in highly inked areas. Select Normal or Best mode to avoid this problem. See Select print quality on page 79. NOTE: You will have to remove the accumulated pile of cut sheets from the stacker every now and then. NOTE: If you retrieve just one job from the stack, try to leave the stack in a tidy condition, otherwise you may experience stacking problems and paper jams.
Clean the stacker rollers WARNING! cool. The stacker becomes hot during use. Before cleaning, switch it off and give it time to Ink tends to stick to the main stacker roller and the small output rollers, which should therefore be cleaned regularly using a fabric cloth dampened with water. ● For plain, coated or heavyweight coated paper, once a month may be sufficient. ● For translucent, vellum, glossy or natural tracing paper, cleaning may be required once a week even with the slowest print modes.
2. Remove the pin from each leg extension, and rotate the leg extension upwards.
ENWW Print options ● Create a print job ● Select print quality ● Print a draft ● High-quality printing ● Select paper size ● Select margins options ● Print on loaded paper ● Rescale a print ● Preview a print ● Print 16-bit color images ● Change the treatment of overlapping lines ● Print crop lines ● Rotate an image ● Print in gray shades ● Use paper economically ● Nest jobs to save paper ● Use ink economically ● Roll protection ● Unattended printing/overnight printing
Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which is entered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. When you select your HP Designjet printer, the printer driver is invoked to send your job to the printer.
If you need to specify printing settings, go to the Job settings section and select the options you need. Each option has explanatory text on the right, so that you can understand the behavior of each setting. Remember that, if you leave the setting as Default, the setting saved in the job will be used. If the job contains no setting, the setting in the printer will be used.
You can select print-quality options in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options, you will see a simple slider with which you can select speed or quality. If you select Custom Options, you will see the more specific options described above. ● In the Mac OS X 10.4 Print dialog: go to the Image Quality panel and look at the Quality Options section.
You can specify even faster draft-quality printing by using EconoMode, as follows. This is intended mainly for documents containing only text and line drawings. ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Options, then set the quality level to Fast and check the EconoMode box. ● In the Mac OS X 10.4 Print dialog: go to the Image Quality panel and set the quality options to Custom, then set quality to Fast and check the EconoMode box.
If you have printhead problems If your printheads have an excessive number of clogged nozzles (which may cause banding or white streaks on your prints), print quality can be improved by selecting the More Passes option. ● In the driver dialog (Mac OS Print dialog): select custom instead of standard print-quality options, then check the More Passes box. ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. Set Quality level to Best, and More passes to Yes.
Custom paper sizes To choose a non-standard paper size not shown in the list of paper sizes: ● Under Windows, there are three different ways: ◦ In the driver dialog, press the Custom button in the Paper/Quality tab, then specify the name and the dimensions of your new paper size, then click Save to save your new paper size. In the PostScript driver, to see your new custom size in the list of custom sizes, you need to exit the printer properties, then reenter them (and use the More button if necessary).
NOTE: Under Mac OS, the available margins options depend on the paper size selected in the Page Setup dialog. For instance, for oversize printing you must select a paper size name that includes the word “oversize”. ● Standard. Your image will be printed on a page of the size you have selected, with a 5 mm (0.02 in) margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. ● Oversize.
● ● On the Embedded Web Server's Submit Job page: select Advanced settings > Resizing. ◦ The Standard and Custom options adjust the image size to the standard or custom paper size you have selected. For example, if you have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size.
Change the treatment of overlapping lines NOTE: This topic applies only when printing an HP-GL/2 job. The merge option controls the overlapping lines in an image. There are two settings: ● Off: where the lines cross, only the color of the top line is printed. This is the default setting. ● On: where the lines cross, the colors of the two lines merge. To turn merge on, go to the front panel and select the Setup menu icon , then Printing preferences > HP-GL/2 options > Enable merge.
Print options You may wish to rotate your images by 90 degrees in order to save paper, like this: You can do this in the following ways: ● In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees. ● In the Mac OS Print dialog: go to the Finishing panel and select Rotate by 90 degrees. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Rotate.
Autorotation allows you to defer the decision of rotating a page until printing time. This may be useful if you routinely work with different roll sizes and want to ensure that jobs will not be clipped or waste unnecessary paper width if and when roll conditions change. TIP: Autorotation is particularly useful when combined with the Minimize paper waste roll switching option (see Roll switching options on page 25).
● ● You may be able to save some paper by using the following options: ◦ In the Windows driver dialog: select the Features tab and then Remove Blank Areas and/or Rotate by 90 degrees or Autorotate. ◦ In the Mac OS Print dialog: select the Finishing panel, then Remove Blank Areas and/or Rotate by 90 degrees or Autorotate. ◦ On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Remove blank areas and/or Rotate.
● If you are working with mixed file formats, choose nesting Optimized. This option will nest compatible pages in the queue, allowing for a gap of up to 3 incompatible pages before closing the nest (See nesting compatibility below). ● For the jobs you want nested together, choose common values you will be using and create presets. You can use the Embedded Web Server's Manage Presets tab to save your presets.
Use ink economically Here are some recommendations for making economical use of ink. ● For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For further economy, select custom print quality options, then select Fast and EconoMode. ● Clean the printheads only when needed, and clean only those printheads that need cleaning. Cleaning the printheads can be useful, but it uses ink.
● Check that you have paper wide enough to print all of your jobs. Any jobs that are too wide may be put “on hold for paper” if the paper mismatch action is set to Put job on hold (see Paper mismatch action on page 25). ● Check the ink levels remaining in your ink cartridges. ● When you have submitted your print jobs, you can use the Embedded Web Server from a remote location to monitor their status. ● Drying time should be set to Automatic.
Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript) ● Color management from the Embedded Web Server ● Color management from the front panel Color management 9 ENWW 93
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results.
Some paper types cannot be calibrated. For all other paper types, calibration should be done in any of the following circumstances: ● Whenever a printhead is replaced ● Whenever a new paper type is introduced that has not yet been calibrated with the current set of printheads ● Whenever the environmental conditions (temperature and humidity) change significantly You can check the color calibration status of the currently loaded paper at any time by pressing the View information key on the front panel.
3. The chart is scanned and measured. 4. From the measurements, the printer calculates the necessary correction factors to apply for consistent color printing on that paper type. It also calculates the maximum amount of each ink that can be applied to the paper.
Printer emulation If you want to print a particular job and to see approximately the same colors that you would get from printing the same job on a different HP Designjet printer, you can use the emulation mode provided by your printer. NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. It will work correctly only when printing on plain, coated or heavyweight coated paper.
● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the color model used in the image. The Reset button restores each slider to its default central position.
● The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls, except under Mac OS X 10.4, where it is available by selecting Lightness and Hue. ● The zone definition sliders can be used to define what you mean by highlight, midtone and shadow. ● The other controls for highlight, midtone and shadow can be used to adjust the gray balance of highlights, midtones and shadows respectively.
emulation and the original PANTONE spot color. So HP Professional PANTONE Emulation not only provides the closest match that can be achieved on your printer; it also gives clear information on how close the emulation is to the original spot color. See Printing PANTONE swatch books on page 103. Color emulation Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers.
● Japan Web Coated (Ad) uses specifications developed by the Japan Magazine Publisher Association for digital proofing of images in the Japanese magazine/advertising market. ● Japan Color 2001 Coated uses the Japan Color 2001 specification for type 3 (coated) paper. It is designed to produce quality separations using 350% total ink coverage, positive film and coated paper. ● Japan Color 2001 Uncoated uses the Japan Color 2001 specification for type 4 (uncoated) paper.
If you leave an option set to Default, the setting saved in the job will be used. If the job contains no setting, the front-panel setting in the printer will be used. ● Color/Grayscale: you can choose to print in color, in shades of gray or in pure black and white. ● Default RGB source profile: you can choose from a selection of RGB source profiles recognized by the printer. ● Printer emulation: you can choose to emulate a different HP Designjet printer. Default: Off (no printer emulation).
Printing PANTONE swatch books You can use the Embedded Web Server to print a swatch book showing emulations of PANTONE colors as made by your printer, together with a measure of the color difference (ΔE) between each emulation and the original PANTONE spot color. Color management To print a swatch book, select the Embedded Web Server's Main tab, then HP Professional PANTONE Emulation. Select the PANTONE stock to emulate, and one or more strips of PANTONE colors that you want to print.
NOTE: These front panel settings can all be overridden by the printer driver or Embedded Web Server job submission settings. ● Color/Grayscale: you can choose to print in color or in shades of gray. Default: Print in color. ● Select RGB source profile: you can choose from a selection of RGB source profiles recognized by the printer. Default: sRGB (HP). ● Emulate printer: you can choose to emulate a different HP Designjet printer. Default: Off (no printer emulation).
10 Job queue management Embedded Web Server job queue page ● Job preview ● Turn off the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job status messages Job queue ● ENWW 105
Embedded Web Server job queue page You can manage your printer's job queue from the HP Utility, see Access the HP Utility on page 21, or the printer's Embedded Web Server, see Access the Embedded Web Server on page 21. The job queue page shows all jobs that are available in the printer job queue. It includes jobs that are being received, parsed, rendered, printed and already printed. The following information is displayed for each job: ● Preview: Click the icon to see the job preview.
Job preview is available once the job is processed. To access the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job.
: The job currently being printed has a pointing hand icon, jobs already printed have a check mark, canceled jobs have crosses, processing jobs have a clock and jobs on hold have a warning. Prioritize a job in the queue To make any job in the queue the next one to be printed, select it and choose Reprint (in the Embedded Web Server) or Move to front (in the front panel). If nesting is turned on, the prioritized job may still be nested with others.
● Preparing to print: the printer is performing writing system checks before printing the job ● Waiting to print: the job is waiting for the print engine to become free to proceed with printing ● Waiting for nest: the printer is set up with nesting on and is waiting for other jobs in order to complete the nest and proceed with printing ● On hold: the job was sent with the on hold for preview option and is on hold TIP: Do not send a job for preview with more than 64 pages.
Printer usage 11 Retrieve printer usage information 110 ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job Chapter 11 Retrieve printer usage information ENWW
There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 111. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check ink and paper usage for a job on page 111. If the HP Utility is not available, see Access the HP Utility on page 21.
Printer usage Ink and paper statistics with the Embedded Web Server 112 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 21. 2. Go to the Main tab. 3. Select History > Accounting.
ENWW ● Overview ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Printing examples 12 Practical printing examples 113
Overview The following step-by-step instructions for printing jobs that use specific software are similar to those at the HP Knowledge Center on the Web. Consult the Knowledge Center at http://www.hp.com/go/ T7100/knowledgecenter/ or http://www.hp.com/go/T7100mono/knowledgecenter/ for the most upto-date information and for additional printing examples, including RIP scenarios.
Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Press the Margins/Layout button and select a layout option. If the job is 10 mm smaller in both dimensions than the page size you have chosen, select Standard margins. See Select margins options on page 83.
Printing examples 6. Select the Features tab, and then Autorotate. 7. Click OK, and check that the print preview in the Print dialog box seems correct. Print a project This section demonstrates how to print a project from Autodesk Design Review, AutoCAD and the printer's Embedded Web Server. Using Autodesk Design Review Autodesk Design Review offers the Use HP Instant Printing option. This needs to be enabled once, after which it is taken as the default printing option until it is disabled.
Enabling HP Instant Printing from Autodesk Design Review Start Autodesk Design Review and select File > Print. Printing examples 1. Alternatively, click the Print icon on the toolbar. ENWW 2. In the Print dialog box, check the Use HP Instant Printing box. You can select your printer and paper size here, or in the next window. 3. Ensure that the printer and paper size are correct, then click OK to start printing.
Enabling HP Instant Printing from the Batch Print Wizard Printing examples 118 1. Make sure you have installed the Batch Print Wizard. Start Autodesk Design Review and select File > Batch Print Wizard. 2. In the Welcome box, click Next. 3. Select the DWF files to print, then click Next.
ENWW Use the Shift key if you want to select multiple files to configure. Then click Print Setup, and the printing configuration will be applied to all the files you have selected.. 5. In the Print dialog box, check the Use HP Instant Printing box. You can select your printer and paper size here, or in the next window. 6. Ensure that the printer and paper size are correct, then click OK. The paper size is automatically preselected. Print a project Printing examples 4.
Printing examples 7. Back in the Choose print settings box, click Next. 8. Save or start the batch print job. Using HP Instant Printing 120 ● Make sure Use HP Instant Printing has been selected. To print, click the Print icon in the toolbar or select File > Print. Choose your preferred printing settings and click OK. ● Alternatively, Use HP Instant Printing can be launched directly from its own toolbar icon. In this case, it starts immediately, using the settings you defined previously.
Using AutoCAD ENWW The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens. Printing examples 1.
4. You can see further options by pressing the circular button in the lower right corner of the window. Printing examples NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. 122 Press the Properties button.
Select the Device and Document Settings tab, and press the Custom Properties button. 7. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. Printing examples 6. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection on page 91). 8. ENWW Select the print quality (your own choice between speed and quality of printing).
9. Press the Margins/Layout button and select a layout option. Printing examples If the job is 10 mm smaller in both dimensions than the page size you have chosen, select Standard margins. See Select margins options on page 83. If the job is the same size as the page you have chosen, but has at least 5 mm of white space around the edges, select Clip contents by margins. If the job is the same size as the page you have chosen, and does not have 5 mm of white space around the edges, select Oversize.
Printing examples 11. Press the OK button and save your configuration changes to a PC3 file. 12. When you have pressed the OK button in the Plot window, the printer will construct a print preview. Using the Embedded Web Server to submit files From the HP Utility or the Embedded Web Server, select Job Center > Submit Job. With some Web browsers, you will see the window below; with other Web browsers, the mechanism for adding files is slightly different.
Printing examples Press the Add files button (or Choose File, Add another file) to choose the files from your computer that you want to print.
Using clip contents by margins You can select this margins option from Advanced settings > Paper > Layout/Margins > Print with margins > Layout > Clip contents by margins. Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected. The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver.
Printing examples 4. Select the Device and Document Settings tab, and press the Custom Properties button. 5. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection on page 91). 6. 128 Select the print quality (your own choice between speed and quality of printing).
Press the Margins/Layout button and select a layout option. Printing examples 7. If the job is 10 mm smaller in both dimensions than the page size you have chosen, select Standard margins. See Select margins options on page 83. If the job is the same size as the page you have chosen, but has at least 5 mm of white space around the edges, select Clip contents by margins. If the job is the same size as the page you have chosen, and does not have 5 mm of white space around the edges, select Oversize.
9. Press the OK button and save your configuration changes to a PC3 file. Printing examples 10. When you have pressed the OK button in the Plot window, the printer will construct a print preview. Using Adobe Photoshop 1. 130 Select File > Page Setup > Printer, select your printer and click OK.
2. Choose from the available paper sizes. Printing examples If you do not find the paper size that you intend to use, select Printer > Properties > Paper/ Quality > Custom > Paper Size. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons. 3. ENWW Select File > Print with Preview.
Select Print > Properties. In the Document Properties window, select Paper Source, Paper Type and Print Quality. 5. In the Color tab, the default color management option is Printer Managed Colors, and this is the correct option because you have already selected Let Printer Determine Colors in Photoshop. Printing examples 4. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office.
ENWW 1. Select the Office Button, then Print, and select the name of your printer. 2. Select Properties > Features > Print document on to scale the document to a particular size.
Printing examples 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. 134 Select File > Page Setup > Print.
ENWW Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Any. Print and scale from Microsoft Office Printing examples 2.
5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Printing examples Using Excel 1. 136 Select the Office Button, then Print. Select your printer's name, then click Close.
Select the Page Layout tab, then Size, and choose the paper size you want. 3. Select the Office Button, then Print > Properties to go to the printer driver. In the Paper/ Quality tab, select Paper source, Paper Type and Print Quality. Printing examples 2.
4. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
ENWW ● Clean the exterior of the printer ● Clean the platen ● Clean the paper-advance sensor window ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Perform preventive maintenance ● Move or store the printer ● Update the printer firmware ● Secure disk erase Maintain the printer 13 Maintain the printer 139
Clean the exterior of the printer Use a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap to clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation (for example, ink cartridge drawer handles). WARNING! To avoid an electric shock, make sure that the printer is turned off and unplugged before you clean it. Do not let water get inside the printer. CAUTION: Do not use abrasive cleaners on the printer.
4. With the same dry brush, remove ink deposits from the platen surface. 5. Use a clean, absorbent lint-free cloth that has been slightly dampened with isopropyl alcohol to wipe loosened ink deposits from the platen. CAUTION: Do not use commercial cleaners or abrasive cleaners. Do not wet the platen directly, because you will leave too much moisture behind. ENWW 6. Use the damp cloth to clean the cutter ramp. 7. Use a dry cloth to clean the exposed part of the wheels.
Clean the paper-advance sensor window The paper advance sensor is the very small rectangular window (less than 1 cm² in size and shown in the following graphic) near the sixth platen roller from the right. HP recommends that you clean the paper-advance sensor window every 10 months, and whenever you experience print-quality issues. 1. Unload the paper using the front-panel procedure. See Unload a roll from the printer on page 34. 2.
Open the printer window and apply a few drops of the oil to the pads on either side of the carriage. 4. Apply a few drops of oil directly to the slider rod on either side of the carriage. 5. Close the printer window. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required.
The benefits of arranging a service engineer's visit when these messages appear on the front panel are two-fold: ● The printer components can be replaced at a time that is convenient for you, and so will not disturb your daily workflow. ● When the service engineer performs a preventive maintenance visit, replaces several parts at once. This eliminates the need for repeat visits.
Follow the onscreen instructions to download the firmware file and store it on your hard disk. Then select the downloaded file and click Update. The firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Download paper presets on page 37. If you experience very slow progress while uploading the firmware file to the printer, the reason could be that you are using a proxy server.
14 Accessories Order accessories The following accessories can be ordered for your printer.
ENWW ● General advice ● Troubleshooting tools ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Vertical lines of different colors ● White spots on the print ● Co
General advice Use the following approach when you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine HP supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 39. ● Make sure that the paper type that you select on the front panel is the same as the paper type that is loaded in the printer.
NOTE: This option can also be selected from the front panel. From the main menu, select , then Optimize print quality. Optimization suggested actions This option suggests a series of recommended actions to improve print quality, based on the results of internal checks. These actions may include reseating a printhead, changing paper to run a specific calibration, cleaning some printer component, etc. Execute them in the proposed order.
Options > Printer Features. If you change this option, you may wish to reprint your job at this point in case the problem has been solved. 4. If lines are too thin or missing, print the Image Diagnostics Print. See The Image Diagnostics Print on page 61. 5. If the problem remains, go to the front panel and select the Ink menu icon , then Printhead information to see the printhead alignment status. If the status is PENDING, you should align the printheads. See Align the printheads on page 59.
● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 51 and Insert a printhead on page 54. 2. Align the printheads. See Align the printheads on page 59. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Print options on page 77. 2.
Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 203. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. To check on the front panel, use the View information key . 3.
The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View information key . 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Print options on page 77). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View information key . 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink.
Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key and also cancel the job from your computer application. Soaked paper can damage the printheads. Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View information key . 2.
White spots on the print You may notice white spots on the print. This is probably due to paper fibers, dust or loose coating material. To avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls by storing them in bags or boxes.
Colors between different HP Designjets do not match If you print an image on two different printer models (for instance, on an HP Designjet T7100 printer series and an HP Designjet 4500 printer series), the colors of the two prints might not match well. Matching two printing devices that use different ink chemistry, paper chemistry, and printheads is unlikely to be completely successful. Use the information provided here is to attempt to make one printer match another.
4. Load the printers with the same type of paper. 5. Check that the Paper Type setting on the front panel corresponds to the paper you have loaded. 6. In the HP-GL/2 driver for the HP Designjet T7100, click the Color tab, and select Printer Emulation from the list of color management options. Then select the HP Designjet 4500 from the list of emulated printers. 7. In the HP-GL/2 driver for the HP Designjet 4500, click the Options tab, and then select Manual Color > Color Control > Match Screen.
● A communications problem between your computer and the printer might exist. Check your USB or network cable. ● Check that your software settings are correct for your current page size (for example, long-axis prints). ● If you are using network software, make sure that it has not timed out. The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as described by your software.
The image is unexpectedly rotated On the front panel, select the icon, and then select Setup > Printing preferences > Paper options > Rotate. Check that the setting is what you wanted. For non-PostScript files: if Nesting is On, pages are sometimes automatically rotated to save paper. See Nest jobs to save paper on page 89. The print is a mirror image of the original On the front panel, select the icon, and then select Setup > Printing preferences > Paper options > Enable mirror image.
The image has a wood-grain appearance (aeroworms) Aeroworms are wavy, horizontal bands produced by air-induced dot placement error (DPE). In extreme cases, aeroworms give the image a wood-grain appearance. The problem occurs most commonly on print jobs that are set for low-quality and high-speed. It does not occur when the custom print-quality setting is set to “best.” Troubleshoot images To eliminate aeroworms, select a higher IQ print setting. See Select print quality on page 79.
Troubleshoot paper 16 Troubleshoot paper issues The paper has jammed If a paper jam occurs, follow the instructions on the front panel. These are the steps to follow: 1. Open the window. 2. The printer may ask whether you see jammed paper. If you reply no, the printer will offer to run a diagnostic to check whether there is a problem with the carriage. 3. Move the carriage aside and remove jammed paper from the platen. 4. Go to the rear of the printer and open the rear door. 5.
Troubleshoot paper Prints do not stack correctly in the bin ENWW ● Paper often tends to curl near the end of a roll, which can cause stacking problems. Load a new roll, or remove prints manually as they are completed. ● If you are mixing prints or nesting sets of several different sizes, you might experience stacking problems because of the different sizes of paper in the bin.
17 Troubleshoot ink-system issues Troubleshoot ink 164 ● Cannot insert an ink cartridge ● Cannot insert a printhead ● Cannot insert the maintenance cartridge ● Front panel recommends reseating or replacing a printhead Chapter 17 Troubleshoot ink-system issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, the arrow on the front of the ink cartridge should face upwards. Cannot insert a printhead 1. Check that you have the correct type of printhead (model number). 2.
18 Troubleshoot stacker issues ● Paper scrolling ● The trailing edge of the paper curling up ● The paper is not completely ejected ● The front panel displays that the stacker is disconnected Troubleshoot stacker 166 Chapter 18 Troubleshoot stacker issues ENWW
Paper scrolling When printing in Fast mode with highly curled paper, the paper may scroll when ejected to the stacker tray. To avoid this problem, you are recommended to switch to Normal mode or use a paper roll with a 76.2-mm (3-in) core. The trailing edge of the paper curling up Use the Optimize for images setting: see Select print quality on page 79. The paper is not completely ejected Troubleshoot stacker Check for any obstruction in the paper path, such as loose objects or other pieces of paper.
The front panel displays that the stacker is disconnected If the front panel constantly or intermittently claims that the stacker is disconnected from the printer, there may be a problem with the height of the stacker. Use the following procedure to adjust the height of the stacker. Troubleshoot stacker 168 1. Using an hexagonal wrench, loosen the upper hexagonal nut on both of the stacker's wheels that are closest to the printer. 2.
19 Troubleshoot other issues The printer is not printing ● A job has not been printed ● The software application slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the Embedded Web Server ● “Out-of-memory” error message ● The platen rollers squeak ● Cannot access the HP Utility ● Print job canceled and purged when held for preview ● Printer alerts Troubleshoot other ● ENWW 169
The printer is not printing Possible reasons why a file you have sent from your computer is not printing when expected, include the following: ● A problem with the electrical power might exist. If the printer is not performing and the front panel does not respond, check that the power cable is correctly connected and that the electrical socket is functioning. ● An unusual electromagnetic phenomena may exist, such as strong electromagnetic fields or severe electrical disturbances.
In the Windows HP-GL/2 driver, click the Advanced tab, select Document options > Printer features, and then set Max. Application resolution to 300. The printer seems slow Here are some possible explanations: ● Did you set the print quality to Best? Images printed with the Best print-quality setting require more time to print. ● Did you specify the correct paper type when loading the paper? Check that the paper type that appears on the front panel matches the paper that is loaded in the printer.
● Try another interface cable. See Choose which connection method to use on page 13. ● Make sure that the graphic language setting is correctly set. Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 21. NOTE: If you connect your printer directly to your computer with a USB cable, use the HP Utility. 1. Go to the front panel and select the 2. Select Connectivity Menu > Advanced > Embedded Web Server > Allow EWS > On. 3.
The platen rollers squeak It might be necessary to oil the rollers. Locate the oil bottle in the maintenance kit that can be ordered for your printer. Turn off the printer by using the Power button on the front panel. 2. Open the printer window. 3. Locate the small holes in the platen near some of the rollers. Troubleshoot other 1.
4. Put three drops of oil into each hole in the platen. NOTE: Be careful not to spill oil onto the platen. Troubleshoot other 174 5. If oil spills onto the platen, wipe the platen clean by using the cloth that was supplied with the maintenance kit. 6. Lower the printer window.
Cannot access the HP Utility If you have not done so already, please read Access the HP Utility on page 21. 1. Go to the front panel and select the 2. Select Connectivity Menu > Advanced > Web services > HP Utility Software > Enable. 3. If you have a TCP/IP connection to your printer, go to the front panel and select the icon. icon again. 4. Select the type of connection you are using. 5. Select View Information.
By default, alerts are displayed only when you are printing and there are printing problems, for example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a problem that prevents printing, you see a pop-up window, which explains why the printer is not going to print. Follow the instructions to achieve your required result. NOTE: There are environments that do not support bidirectional communication, for example: a Windows computer connected to the printer with USB.
20 Get help Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● HP Customer Care ● HP Designjet Online ● Other sources of information Get help ● ENWW 177
Introduction HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet. HP Customer Care provides comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. For more information about HP Customer Care, go to: http://www.hp.com/ go/designjet/.
They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices/. HP Installation The HP Installation service unpacks, sets up and connects the product for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.
Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component. ● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP. ● Available for most HP products currently under warranty or contract. ● Available in most countries. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/.
◦ The software name and version you are using ◦ Print out the service information prints. You may be asked to fax them to the support center helping you. On the front panel: select the icon, and then select Internal prints > Service information prints > Print all pages. Through the Embedded Web Server: go to the Service support page in the Support tab, and then select Printer information > Print all pages.
Get help 182 ● Guatemala: 1 800 999 5105, 1 800 711 2884 ● Hong Kong: 852 3002 8555 ● Hungary: 06 1 382 1111 ● India: 1 600 112 267 ● Indonesia: 350 3408 ● Ireland: 1 890 946500 ● Israel: 09 830 4848 ● Italy: 02 3859 1212 ● Jamaica: 0 800 711 2884 ● Japan: software 0120 014121, hardware 0120 742594 ● Korea: 82 1588 3003 ● Luxembourg: 27 303 303 ● Malaysia: 1 800 80 5405 ● Martinique: 0 800 99 00, 877 219 8671 ● Mexico: 01 800 472 6684, local 5258 9922 ● Middle East: 4 366 202
● South Africa: 0800 001 030 ● Spain: 902 010 333 ● Sweden: 077 130 30 00 ● Switzerland: 0848 80 20 20 ● Taiwan: 886 2 872 28000 ● Thailand: 0 2353 9000 ● Tunisia: 71 89 12 22 ● Turkey: 216 444 71 71 ● UAE: 800 4520, 04 366 2020 ● Ukraine: 44 4903520 ● United Kingdom: 0870 842 2339 ● United States: 1 800 HP INVENT ● Uruguay: 54 11 4708 1600 ● Venezuela: 0 800 HP INVENT, local 58 212 278 8000 ● Vietnam: 84 8 823 45 30 ● West Africa (French): 351 213 17 63 80 HP Designjet Onlin
Other sources of information More information is available from the following sources: ● The Embedded Web Server provides information about your printer status, technical support, online documentation, and so on. See Printer software on page 8. ● See http://hplipopensource.com/hplip-web/index.html if you are using Linux.
Front-panel menus A Front-panel menus This appendix lists the options in the front-panel menu system. NOTE: Firmware updates may introduce changes to the menu system, in which case this appendix will become out of date in some respects. To print a more graphical and up-to-date diagram of the front-panel menus, go to the front panel and select the icon, then User information prints > Print menu map.
Front-panel menus Paper menu Paper load Load roll1 Load roll2 Load roll3 Paper unload Unload roll1 Unload roll2 Unload roll3 Select active roll Active roll 1 Active roll 2 Active roll 3 View paper source Change active paper type (select paper category and type) Paper types list (select paper category and type) View paper details Move paper Load roll displays illustrations of the loading process. These options are locked if paper is already loaded.
Front-panel menus Job management menu Reprint last job Pause (or Resume) printing Job queue Queue is empty [J] (select job) [J] View information Continue Move to front Copies Reprint Cancel Delete Job queue displays the jobs in the job queue. Jobs remain in the queue after being printed. View information displays the following information about the selected job: Name, Status, Date, Printed copies and Pages. Continue releases for printing a job that is on hold.
Front-panel menus Ink menu View ink levels View printhead status Replace ink cartridges Replace printheads Replace maintenance cartridge Ink cartridge information View (color) ink cartridge Printhead information View (colors) printhead Maintenance cartridge information Clean encoder strip View ink levels displays the ink levels of all cartridges in the printer. A blinking cartridge in the display indicates warns you that the ink level is low.
Front-panel menus Setup menu Printing preferences Select graphics language [E] Print quality Select quality level Enable maximum detail Enable economode Color options Color/Grayscale Select RGB source profile Emulate printer Select CMYK source profile [P] Select rendering intent [P] Black point compensation [P] HP professional PANTONE® emulation [P] Black options Black/Grayscale Paper options Select paper size Remove top/bottom blanks Resize Rotate Enable mirror image Enable crop lines Roll switchi
Front-panel menus Job management options Enable queue [E] When to start printing [E] Nest options Enable nesting [E] Select wait time Enable crop lines [E] Oversize nested job margin Autorotate Max.
Enable nesting allows you to choose between Off, In order and Optimized order. In order to enable nesting, When to start printing has to be set to After processing. ENWW Setup menu 191 Front-panel menus Manual drying time allows you to choose a drying time from 1 to 1800 s. The default value is 100 s.
Front-panel menus Image quality maintenance menu Optimize print quality Optimization actions Calibrate color Align printheads Print diagnostic image Paper advance calibration Calibrate paper advance Adjust paper advance Reset paper advance Clean printheads Clean all Clean (colors) Enable color calibration 192 Appendix A Front-panel menus ENWW
Front-panel menus Connectivity menu Gigabit Ethernet View information View configuration Modify configuration Restore factory settings USB View information Jetdirect EIO View information View configuration Modify configuration Restore factory settings Advanced Select I/O timeout Allow SNMP Embedded Web Server Allow EWS Reset EWS access control Web Services Printer Utility software Color and paper management Restore factory settings View information shows whether the interface is installed, whet
Front-panel menus Internal prints menu Demo prints Print drawing demo Print rendering demo Print GIS map User information prints Print menu map Print configuration Print usage report Print HP-GL/2 palette Print PS font list [P] Service information prints Print current information Print usage information Print event logs Print calibration status Print connectivity configuration Print all pages 194 Appendix A Front-panel menus ENWW
Front-panel menus Information menu View printer information Product certifications Printer logs System errors System warnings Printheads Ink cartridges View printer information displays general printer information including Product name, Product number, Serial number, Service ID, Language, Memory, Disk capacity and Firmware version.
B Front-panel error messages Error messages Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation column to resolve the error. If an error message appears on the front panel that is not included in this list, and you are in doubt over the correct response, contact HP Support. See HP Customer Care on page 180. Table B-1 Text messages 196 Message Recommendation [Color] cartridge has expired Replace the cartridge.
Message Recommendation PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size. PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the job. PDL Error: out of paper Load more paper. PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it. Check your cable connections.
Table B-2 Numeric error messages (continued) Error code Recommendation 61.01 The file format is incorrect and the printer cannot process the job. Try the following remedies: Error messages ● Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power cord—then reconnect the power cord and turn on the printer. ● Make sure that the graphic language setting is correct.
Table B-2 Numeric error messages (continued) Error code Recommendation 77.04 An Embedded Web Server internal software error has occurred. Try the following remedies: Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power cord—then reconnect the power cord and turn on the printer. ● Check that your printer firmware is up to date. See Update the printer firmware on page 144.
C Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications Printer specifications 200 Appendix C Printer specifications ENWW
Functional specifications Table C-1 HP No. 762 ink supplies T7100 T7100 Mono Printheads Yellow, magenta/cyan, gray/dark gray, black/black Black/black, dark gray Ink cartridges Black, yellow, magenta, cyan, gray, dark gray Black, dark gray Maintenance cartridge Non-color-specific Non-color-specific Table C-2 Paper sizes Minimum Maximum Width 280 mm (11 in) 1067 mm (42 in) Length 420 mm (16.5 in) 91 m (300 ft) 180 mm (7.
Table C-3 Print resolution (using Windows HP-GL/2 driver) (continued) Print quality Maximum resolution for photo paper Rendering resolution Printing resolution Normal n/a 600×600 600×1200 (HP Premium Instant-dry Photo Gloss, HP Premium Instant-dry Photo Satin, HP Universal Instant-dry Photo Gloss, HP Universal Instant-dry Photo Semi-Gloss, Photo Gloss Paper, Photo Semi-Gloss/Satin Paper, Photo Matte Paper) 1200×1200 (other) Fast n/a 300×300 600×1200 (plain paper, bright white bond paper, HP Premi
Memory specifications Table C-8 Memory specifications T7100 & T7100 Mono memory (DRAM) 1024MB T7100ps & T7100ps Mono memory (DRAM) 1536MB Hard disk 160GB External hard disk accessory 160GB Power specifications Input voltage 100–127 Vac / 220–240 Vac ±10%, autoranging Frequency 50–60 Hz Current 5A/3A Power consumption 270 W maximum Printer specifications Table C-9 Printer power specifications Environmental specifications Table C-10 Printer environmental specifications Relative humidity rang
Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology that is used in Apple Mac OS X 10.2 and later. Use it to discover the services that are available on a local area network (LAN). It was originally known as Rendezvous. CALS/G4 CALS (Continuous Acquisition and Life-cycle Support) is an initiative of the US Department of Defense for electronically capturing military documentation and linking related information.
HP-GL/2 Hewlett-Packard Graphics Language 2: a language defined by HP to describe vector graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead. IP address A unique identifier that identifies a particular node on a TCP/IP network.
Index Symbols/Numerics 16-bit color images 85 A accessories order 146 accounting 111 acoustic specifications 203 alerts errors 175 warnings 175 application hangs up 170 Autodesk Design Review print from 116 B banding problems 35 bin stacking problems 163 bin/basket 6 black and white 88 black point compensation 102 blank page 158 blurred lines 151 buzzer on/off 22 C calibration color 94 carriage lubrication 142 clean the paper advance sensor window 142 clean the platen 140 clean the printer 140 clipped at b
PANTONE emulation 104 paper mismatch action 25 print diagnostic image 61 print quality 80 printhead information 66, 150, 153 remove blank areas 89 rendering intent 104 reprint 108 resize 85 RGB source profile 104 roll protection 91 roll switching options 25 rotate 87 select active roll 25 select display contrast 22 select graphics language 24 select I/O timeout 158, 160 select language 21 select margins 83 select paper size 82 select units 23 sleep mode wait time 22 view configuration 13, 15 functional spec
tips 27, 39 usage 111 paper advance calibration 35 paper jam 162 paper mismatch action 25 paper presets downloading 37 paper sizes (max & min) 201 paper suitability 25 paper types front-panel names 28 supported 28 pen settings ineffective 160 physical specifications 202 power on/off 11 power specifications 203 presentation, print 127 preventive maintenance 143 preview a print 85 print file 78 print job create 78 ink usage 111 nesting 89 paper usage 111 stored 79 submit 78 print on loaded paper 84 print prev
T telephone numbers 181 turn on/off 11 U unattended printing 91 unintelligible print 160 unloading roll from printer using this guide 3 34 W warranty extensions 178 ENWW Index 209
