DESIGNJET T790 and T1300 ePrinter Series Using Your Printer
© 2012 Hewlett-Packard Development Company, L.P. 3rd edition Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ...................................................................................................................... 1 Safety precautions .................................................................................................................... 2 HP Start-Up Kit ......................................................................................................................... 2 Using this guide ..............................................................
Set Windows driver preferences .............................................................................................. 31 4 Personalizing the printer ................................................................................................. 32 Change the language of the front-panel display ......................................................................... 33 Access the HP Utility ............................................................................................................
8 Web-connected printing .................................................................................................. 69 Print remotely with HP Designjet ePrint & Share .......................................................................... 69 Print by email ........................................................................................................................ 69 Print from a smartphone or tablet ......................................................................................
About the printheads ............................................................................................................ 129 Check the printhead status .................................................................................................... 129 Remove a printhead ............................................................................................................. 129 Insert a printhead ..............................................................................................
Lines are blurred .................................................................................................................. 170 Line lengths are inaccurate .................................................................................................... 171 The whole image is blurry or grainy ....................................................................................... 171 The paper is not flat ............................................................................................
20 Front-panel error messages ........................................................................................ 196 The system error log ............................................................................................................. 199 21 HP Customer Care ...................................................................................................... 200 Introduction ..................................................................................................................
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Web Services ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure that the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference.
Use and maintenance These chapters help you carry out normal printer procedures and include the following topics.
Warnings and Cautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these symbols. WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or death. CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the printer.
ENWW ● Color emulations, see Printer emulation on page 89 ● Economode for printing economically ● Two rolls loaded at once provide fast and easy switching between different rolls, or long runs of unattended printing (T1300 series only) ● High productivity features such as job previewing and nesting using the HP Utility or the printer's Embedded Web Server (T1300 series only) ● Ink and paper usage information available from the Embedded Web Server, see Access the Embedded Web Server on page 33 ●
The printer’s main components The following front and rear views of the 1118mm (44 in) printer illustrate the main components. The 610 mm (24 in) printer (not shown) has the same components in a narrower body. Front view 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10.
Rear view HP Designjet T1300 series ENWW 1. Roll cover 2. Communication ports 3. Power switch 4. Power socket 5. Spindle 6. Spindle stop 7.
Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Fast (T790) or Gigabit (T1300) Ethernet port, to connect to a network 3. Diagnostic LEDs, to be used by service engineers 4. Hi-Speed USB host port, intended for connecting an accessory There is another Hi-Speed USB host port on the other side of the printer, beside the front panel, intended for connecting a USB flash drive.
The front panel The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when needed. 1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be printed.
● Press to go back to the previous screen. This does not discard any changes made in the current screen. ● Press to cancel the current process. Home screen dynamic icons The following items are displayed only on the home screen. ● to view information about printer status, change printer settings, or initiate actions such Press as loading paper or replacing ink supplies. A smaller warning icon appears if there are actions that need to be performed.
● HP Designjet Preview ● The HP Instant Printing Utility gives you an easy way to print some specific file types without using an application or a printer driver ● The Embedded Web Server and (alternatively) the HP Utility allow you to: ◦ Manage the printer from a remote computer ◦ View the status of the ink cartridges, the printheads and the paper ◦ Access the HP Knowledge Center, see Knowledge Center on page 201 ◦ Update the printer's firmware, see Update the firmware on page 138 ◦ Perform c
Print from virtually anywhere Use your tablet, smartphone, laptop, or printer's touchscreen to print where and when you need. ● Plot to print seamlessly from AutoCAD® WS. ● Send files to print by email to your HP Designjet ePrinter. Save your files online in the cloud Every time you print using HP Designjet ePrint & Share, a copy of your file is saved in your HP Designjet ePrint & Share account, so finding files for reprints becomes a breeze.
To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about 75 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes. The printer’s internal prints The internal prints give various kinds of information about your printer. They can be requested from the front panel.
2 14 Installing the software ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS) ● Connect a computer to the printer by USB cable (Mac OS) ● Uninstall the printer software (Mac OS) Chapter 2 Installing the software ENWW
Choose which connection method to use The following methods can be used to connect your printer.
must restart the printer. This automatically provides a working network configuration for most networks. The printer’s other settings remain unchanged. Using IPv6 Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and servers.
Connect a computer to the printer by network (Windows) The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 52 for alternative ways of printing. Before you begin, check your equipment: ● The printer should be set up and on. ● The Ethernet switch or router should be on and functioning correctly. ● The printer and the computer should be connected to the network (see Connect the printer to your network on page 15).
NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB Implementor's Forum (http://www.usb.org/) should be used with this printer. Printer software installation The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 52 for alternative ways of printing. 1. Do not connect the computer to the printer yet. You must first install the printer software on the computer, as follows. 2.
Uninstall the printer software (Windows) 1. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the setup.exe program in the root folder of the DVD. 2. Press the Software Installation button. 3. Press the Modify Installation button, and follow the instructions on your screen to uninstall the printer software.
7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 8. When you reach the Select Printer screen, look for your printer's mDNS service name (which you noted in step 1) in the Printer Name column. ● If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour. Then highlight that line.
9. Continue following the instructions on the screen. When you reach the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network. 10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive. If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.
Please bear in mind the following considerations. ● Any other users wishing to share your printer must install the printer software on their own computers. ● Anyone sharing your directly connected printer will be able to send print jobs, but will not be able to receive information from the printer—which affects alerts, status reports, paper management, administration and troubleshooting.
3 ENWW Setting up the printer ● Introduction ● Set up your Web-connected printer ● Web Services manual configuration ● Paper suitability options (T1300 series) ● Turn nesting on and off (T1300 series) ● Turn usage information on and off ● Turn e-mail notifications on and off ● Turn alerts on and off (Windows only) ● Control access to the printer ● Require account ID (T1300 series) ● Set Windows driver preferences 23
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use.
Web Services manual configuration The Connectivity Wizard (see Set up your Web-connected printer on page 24) is normally sufficient for Web Services configuration, but there are also facilities for manual configuration if you wish to use them. Configure the printer’s Internet connection You can configure the printer's Internet connection from the Embedded Web Server or from the front panel. NOTE: If an administrator password has been set, it will be required to change these settings.
● Firmware update information: Information about the firmware currently installed ● Firmware update history: A list of firmware versions that have been installed in the printer. It is usually possible to reinstall the version immediately before the version that is currently installed, if you have some problem with the current version.
You can set the printer's behavior in such cases from the front panel. ● Press , then , then Setup > Job management options > Paper mismatch action > Print anyway if you want such jobs to print on whatever paper is loaded. This is the default option when printing from a software application or from the Embedded Web Server; but it does not work when printing from a USB flash drive, nor when copying.
In each case, you will see the following options: ● ● ● In order: pages are nested in the order in which they are sent to the printer. The nested pages are printed as soon as one of three conditions is met: ◦ The next page will not fit on the same row as the other pages already nested. ◦ No page has been sent to the printer during the specified wait time. ◦ The next page is incompatible with the pages already nested (see Nest jobs to save roll paper (T1300 series) on page 65).
You must also ensure that the e-mail server has been configured. To configure the e-mail server using the Embedded Web Server, select Setup > E-mail server, and fill in the following fields: ● SMTP server: the IP address of the outgoing mail server (SMTP) that will process all e-mail messages from the printer. If the mail server requires authentication, e-mail notifications will not work.
Control access to the printer Front-panel security settings From the front panel, you can press , then , then Setup > Security, to control some of the features of the printer. ● USB drive: Enable or disable the use of a USB flash drive. ● Firmware upgrade from USB: Enable or disable firmware updates from a USB flash drive. ● Direct print using HP Designjet ePrint & Share: Enable or disable using HP Designjet ePrint & Share with a computer connected directly to the printer.
NOTE: For more information, see the Embedded Web Server's online help. Disable your HP ePrint Center connection You can disable the connection to the HP ePrint Center if required for security. At the front panel, press , then , then Connectivity > HP ePrint Center > HP ePrint Center settings > HP ePrint Center connectivity and select Disable. Disable just puts the remote printing function on hold. If you want to resume using it, you just need to re-enable it in the same menu.
4 32 Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Manage ePrinter security ● Change your printer’s e
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press and then .
You can see your printer's IP address on the front panel by pressing and then . If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 193. Change the language of the HP Utility The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only), French, Italian, German, Russian, Simplified Chinese, Traditional Chinese, Korean and Japanese.
Change the units of measurement To change the units of measurement in the front-panel display, press , then , then Setup > Front panel options > Select units, and select English or Metric. By default the units are set to metric. Configure network settings You can view and configure the network settings from the Embedded Web Server, the HP Utility or the front panel. To do so with the Embedded Web Server, select the Setup tab, then Networking.
To configure the same network settings from the front panel, press , then , then Connectivity > Network connectivity > Fast/Gigabit Ethernet > Modify configuration. You have various other options available from the Connectivity > Network connectivity > Advanced menu. ● I/O timeout: Specify the time that an idle connection is allowed to remain open when the printer is waiting for a remote computer. The default value is 30 seconds.
Manage ePrinter security When you have set up Web Services, the printer is in unlock mode. In unlock mode, anyone who knows your printer's email address can print to your printer by just sending a file to it. Although HP provides a spam filtering service, you should be careful about giving out your printer's email address, as everything sent to that address may be printed on your printer.
5 38 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Chapter 5 Paper handling ENWW
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
Load a roll onto the spindle 1. Open the roll cover. 2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: black end. Be sure to remove the black end first. Removing the blue end first could damage the WARNING! Do not insert your fingers into the spindle supports during the removal process. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 6.
NOTE: The first three steps below are optional: you can start with step 4. However, in this case the printer will not keep track of the length of the roll, and will print no barcode on the roll when it is next unloaded. So you are recommended to follow all the steps, starting with step 1, unless you have turned off the Printing paper info option. See Printing paper info on page 47. 1. From the front panel, press Alternatively, press , then , then the roll icon, then Load.
7. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge. 8. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot. If you do so, the printer beeps and the front panel asks you to remove the paper. 9.
11. If the leading edge of the paper has no barcode, the front panel prompts you to select the paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 154. 12. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 47. 13.
Load a single sheet 1. When using a T1300 series printer, ensure that the cover of roll 1 is closed. If it is opened while a sheet is loaded, the sheet will be immediately unloaded. 2. At the front panel, press Alternatively, press 3. then the roll 1 icon, then Load > Load sheet. , then , then Paper > Paper load > Load sheet. If a roll is already loaded, you have to wait while it is automatically unloaded.
7. The printer checks the alignment and measures the sheet. NOTE: Depending on the length of the sheet, it feeds out the front of the printer. 8. If the length of the sheet is more than 600 mm (23 in), the front panel prompts you to check that the rear of the sheet is hanging backwards over the roll cover (and not forwards over the printer window). 9. If the sheet is not correctly aligned, you may be asked to correct the alignment. Please follow the instructions on the front-panel display.
requirements of the paper that are not directly related to color. Existing paper presets for your printer are already installed in the printer's software. However, as it is inconvenient to scroll through a list of all paper types available, your printer only contains paper presets for the most commonly used paper types. If you have a paper type for which your printer has no preset, you cannot select that paper type in the front-panel display. There are two ways to assign a preset for a new paper type.
Maintain paper To maintain paper quality, follow the recommendations below. ● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and output platens ● Always keep the window of your printer closed NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 172.
NOTE: If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the paper on loading, unloading and switching between rolls. TIP: To cut roll paper while the automatic cutter is disabled, see Feed and cut the paper on page 49. Feed and cut the paper If you go to the front panel and press , then , then Paper > Form feed and cut, the printer advances the paper and makes a straight cut across the front edge.
6 Working with two rolls (T1300 series) ● The uses of a multiroll printer ● How the printer allocates jobs to paper rolls The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
be printed on a particular roll (1 or 2). The printer will try to satisfy these requirements, and it will also look for a paper roll large enough to print the image without clipping. ● If both rolls are suitable for the job, the roll will be chosen according to the roll switching policy. See Roll switching options on page 27. ● If just one of the rolls is suitable for the job, it will be printed on that roll.
7 52 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility (T1300 series) ● Print from a computer using a printer driver ● Advanced print settings Chapter 7 Printing ENWW
Introduction There are five different ways in which you can choose to print, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 53. ● Print a file that is already in the job queue. See Reprint a job from the queue on page 79.
NOTE: If you change the settings in this way, the changed settings apply to the current job but are not saved permanently. You can change the default settings by pressing , then , then Print from USB preferences. 5. To display a preview of the printed job on the front panel, press . When the preview is displayed, you can press it to zoom in on it. Press it again to zoom out. 6. When you are satisfied with the print settings, press Start. 7.
● PDF (PostScript printers only) ● PostScript (PostScript printers only) NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully. If the jobs have been generated with the appropriate settings (such as page size, rotation, resizing and number of copies), you can just press the Print button and they will be sent to the printer.
therefore increases printing speed even further, but reduces print quality. Economode can be selected only from the custom options (not from the slider). There is also a supplementary custom option that may have an effect on print quality: Maximum detail. See High-quality printing on page 62. NOTE: In the Windows driver dialog, the rendering resolution for your job is displayed in the Custom Print Quality Options dialog box (select Custom options and then Settings).
● On the Embedded Web Server's Submit Job page (T1300 series): select Advanced settings > Paper > Page size > Standard. ● Using the front panel: press , then , then Setup > Printing preferences > Paper options > Select paper size. NOTE: If the paper size is set from your computer, it overrides the paper size setting in the front panel. Custom paper sizes If you want to choose a paper size that is not included in the list of standard paper sizes, there are various different ways to specify it.
A custom paper size created in this way has the following characteristics: ● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off. ● Restricted users cannot create paper forms. The “manage documents” role in the Windows Active Directory is the minimum required. ● The paper size is local to the computer. It will be seen in all the printer queues that have been created on the computer and that support paper of that size.
NOTE: Under Mac OS, the available margins options depend on the paper size selected. For instance, for borderless printing you must select a paper size name that includes the words “no margins”. ● Standard. Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. ● Oversize.
You can rescale an image in the following ways: ● In the Windows driver dialog: go to the Features tab and look at the Resizing Options section. ◦ The Print document on option adjusts the image size to the paper size you have selected. For example, if you have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size.
Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print. ● ● To preview a print under Windows, you have the following options: ◦ Use your application's print preview option. ◦ Check the Show preview before printing option (for the T1300 series only), which you can find in the driver's Paper/Quality tab and Features tab.
You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings. ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Options, then set the quality level to Fast and check the Economode box.
Maximum Detail option. This option is available only if you are printing on glossy paper and you have selected Best print quality. ● In the driver dialog (Mac OS Print dialog): select Custom instead of Standard print-quality options, then check the Maximum Detail box. ● On the Embedded Web Server's Submit Job page (T1300 series): select Basic settings > Print quality > Custom. Set Quality level to Best, and Maximum detail to On.
NOTE: If the first print job after loading paper is a borderless job, the printer may trim the leading edge of the paper before printing. At the end of a borderless print, the printer normally cuts the print slightly inside the image area to ensure that the print is borderless. It then cuts the paper again so that no residual part of the image is included in the next print. However, if the job is cancelled, or if there is white space at the bottom of the image, only a single cut is made.
● ◦ In the Mac OS PostScript Print dialog (PostScript printers): select the Finishing panel, then Remove Top/Bottom Blank Areas and/or Rotate by 90 degrees. ◦ On the Embedded Web Server's Submit Job page (T1300 series): select Advanced settings > Roll options > Remove top/bottom blank areas and/or Rotate. If you check the print preview on your computer before printing, you can sometimes avoid wasting paper on prints containing obvious mistakes. See Preview a print on page 61.
● The Mirror Image setting must be the same for all pages. ● The Rendering Intent must be the same for all pages. ● The Cutter setting must be the same for all pages. ● The color adjustment settings must be the same for all pages. See Color adjustment options on page 89. ● Pages must be all color, or all grayscale: not some in color and some in grayscale.
Roll protection (T1300 series) If you choose to protect a roll, jobs will be printed on it only if the job explicitly specifies the roll number or the paper type loaded on the roll. This may be useful, for example, in the following cases. ● To stop people from accidentally printing unimportant jobs on expensive paper. ● To avoid printing on a particular roll when printing from AutoCAD without interacting with the HP printer driver.
Table 7-1 Recommended settings for unattended printing 68 Print type Print mode MaxDetail Drying time Paper types Lines Normal Off Optimal Coated, Bond, Heavyweight Coated, Glossy Lines and fills Normal On Optimal Coated, Bond, Heavyweight Coated, Glossy Maps Best On Optimal Coated, Heavyweight Coated, Glossy Renderings, photographs Best On Optimal Coated, Heavyweight Coated, Glossy Chapter 7 Printing ENWW
8 Web-connected printing Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Update the firmware on page 138) ● Print on HP ePrinters from almost anywhere ● Print on HP ePrinters from almost any device, including smartphones, tablets, and laptops For the latest information, see http://www.hp.com/go/designjeteprinters.
In this way, you can print from anywhere with an Internet connection, without needing any printer driver. There are a few limitations that you should bear in mind: ● The attached files to be printed must be in PDF, JPEG, or TIFF formats. ● The maximum file size is 10 MB, but your email server may have a lower limit. ● Files are printed in the original document size (at 100% scale), in normal quality, in color, and normally in portrait orientation (some printers may offer autorotation)..
3. To print the file, press the 4. Select the printer if it is already listed; or, if necessary, press Add a printer and give your printer's email address to add it to the list. 5. Choose the print settings, then press Print. button. NOTE: Printing may not start immediately. Whenever you print a document with HP Designjet ePrint & Share, it is saved in your Online Print History.
2. To view and print a file, select the category to filter your list of saved files (printed, scanned, shared with me, or all). You will see a list of your files ordered by time. The file can be identified by the name, the date and time of printing, the printer that was used, and the thumbnail. 3. Select the file, and a file preview is shown in the right panel. If the file contains multiple pages, you can navigate through the pages using the arrows.
Print from HP Designjet ePrint & Share using the printer’s front panel HP Designjet ePrint & Share allows you to print files on any Web-connected printer, when you want. You don't need a computer: you can use the printer's front panel. ENWW 1. Press the HP ePrint & Share icon. 2. Sign in to HP Designjet ePrint & Share using your registered email address and password. 3. Press the white Email address field to enter your email address. A keyboard is displayed so that you can enter the letters.
4. Select an event category by pressing its name. You can select All events, all Printed events, all Scanned events, all Shared events, all events Shared by you or all events Shared by others. 5. Select a particular event by pressing the event name. The number of files associated with each event is shown on the right. 6. Select a file from the event by pressing the file name. 7. The default print settings are displayed, and you can change them by pressing the Settings button.
View and print from other content repositories You may be able to connect your HP Designjet ePrint & Share account to other content repositories, such as FTP sites, in which case you can use HP Designjet ePrint & Share to print directly from those repositories. For further information, see .
HP takes security and data privacy very seriously. HP will not sell, rent, or lease your personal information to others. You retain full ownership, and any intellectual property rights you may have, to the files you upload to HP Designjet ePrint & Share. By providing the service, HP does not obtain any special ownership or rights to these files. In order for HP to be legally capable of making backups of your data and performing certain actions (generate a preview, etc.
9 ENWW Job queue management (T790 PS and T1300 series) ● Introduction ● The job queue in the front panel (T790 PS and T1300 series) ● The job queue in the Embedded Web Server or HP Utility (T1300 series) 77
Introduction The job queue management options described in this chapter are available for the following printers. ● T1300 series: all options in this chapter ● T790 PS: front panel options only ● T790: no job queue management The job queue in the front panel (T790 PS and T1300 series) To see the job queue on the front panel, press on the home screen. Job queue page The job queue page shows all jobs that are available in the job queue.
There are three options you can select: ● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints. ● When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.
In the same way, you can delete a job that has not been printed yet. If the job is currently being printed (its status is printing), you can press Cancel and then Delete. Delete all jobs To delete all jobs in a queue, press the Options button at the top right of the job queue screen, and then press Delete all jobs. NOTE: If an administrator password has been set, it will be required.
The job queue in the Embedded Web Server or HP Utility (T1300 series) The HP Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP Utility. To see the queue in the Embedded Web Server, select Job queue in the Main tab. Job queue page By default, access to the job queue is open to all users.
NOTE: The Delete operation can be disabled by an administrator. ● Refresh: Refreshes the page, ensuring the information is updated. NOTE: The job queue page does not automatically update. Job preview The printer generates a JPEG file for each incoming job, which can be displayed as a preview of the job. Job preview is available once the job is processed. NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems.
If nesting is turned on, the prioritized job may still be nested with others. If you really want this job to be printed next, and not nested with others, first turn nesting off and then move it to the front of the queue as described above. Delete a job from the queue Under normal circumstances, there is no need to delete a job from the queue after printing it, as it will just fall off the end of the queue as more files are sent.
● On hold for paper: the job can't be printed because the right paper is not loaded in the printer. Load the required paper, see Paper handling on page 38, and click Continue to resume the job ● On hold for accounting: the job can't be printed because the printer requires all jobs to have an account ID: enter the account ID and then click Continue to resume the job TIP: To set an account ID, see Require account ID (T1300 series) on page 31.
10 Color management ENWW ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server (T1300 series) ● Color management from the front panel 85
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
You can check the color calibration status of the currently loaded paper at any time by pressing and then ● on the front panel. The status may be one of the following: Recommended: the paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be repeated.
Color management from printer drivers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor.
Printer emulation If you want to print a particular job and to see approximately the same colors that you would get from printing the same job on a different HP Designjet printer, you can use the emulation mode provided by your printer. NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. It will work correctly only when printing on plain, coated or heavyweight coated paper.
● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the color model used in the image. The Reset button restores each slider to its default central position.
● The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls. ● The zone definition sliders can be used to define what you mean by highlight, midtone and shadow. ● The other controls for highlight, midtone and shadow can be used to adjust the gray balance of highlights, midtones and shadows respectively. The Reset button restores each control to its default setting.
You can also use the Embedded Web Server to print a swatch book showing emulations of PANTONE colors as made by your printer, together with a measure of the color difference (ΔE) between each emulation and the original PANTONE spot color. So HP Professional PANTONE Emulation not only provides the closest match that can be achieved on your printer; it also gives clear information on how close the emulation is to the original spot color. See Printing PANTONE swatch books (T1300 PS) on page 95.
● Web Coated SWOP 2006 Grade 3 provides SWOP® proofing and printing on U.S. Grade 3 coated publication paper. ● Web Coated SWOP 2006 Grade 5 provides SWOP® proofing and printing on U.S. Grade 5 coated publication paper. ● U.S. Sheetfed Coated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 350% total area of ink coverage, negative plate, bright white offset stock. ● U.S.
RGB color emulation Your printer is provided with the following color profiles: ● None (Native): no emulation, for use when the color conversion is done by the application or operating system, and therefore the data arrive at the printer already color-managed. ● sRGB IEC61966-2.1 emulates the characteristics of the average PC monitor. This standard space is endorsed by many hardware and software manufacturers, and is becoming the default color space for many scanners, printers and software applications.
Rendering intent Rendering intent is one of the settings used when doing a color transformation. As you probably know, some of the colors you want to print may not be reproducible by the printer. The rendering intent allows you to select one of four different ways of handling these so-called out-of-gamut colors. ● Saturation (graphics): best used for presentation graphics, charts or images made up of bright, saturated colors.
Color management from the front panel You can color-calibrate the loaded paper type from the front panel by pressing , then , then Image quality maintenance > Calibrate color. See Color calibration on page 86. The other color options in the front panel can all be found by pressing , then , then Setup > Printing preferences > Color options. NOTE: These front panel settings can all be overridden by the printer driver or (with the T1300 series) Embedded Web Server job submission settings.
ENWW ● Black point compensation: you can turn black point compensation on or off. Default: On. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off. Default: On.
11 Practical printing examples 98 ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Chapter 11 Practical printing examples ENWW
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the plot size. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the drawing size.
100 3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Select the Features tab, and then Autorotate.
6. Click OK, and check that the print preview in the Print dialog box seems correct. Print a project This section demonstrates how to print a project from AutoCAD and the Embedded Web Server. Using AutoCAD ENWW 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window.
3. The Plot window opens. 4. You can see further options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing.
ENWW 5. Press the Properties button. 6. Select the Device and Document Settings tab, and press the Custom Properties button.
7. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection (T1300 series) on page 67). 104 8. Select the print quality (your own choice between speed and quality of printing). 9. If you intend to print on roll paper, you must decide where the printer should cut the paper.
10. Select the Features tab, then select the Autorotate option. If you have a T1300 series printer, select the Crop lines option also. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 11. Press the OK button and save your configuration changes to a PC3 file.
12. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1300 series only). If you have the HP Designjet software suite installed, you will see the preview in HP Designjet Preview.
Using the Embedded Web Server to submit files (T1300 series) From the HP Utility or the Embedded Web Server, select Job Center > Submit Job. With some Web browsers, you will see the window below; with other Web browsers, the mechanism for adding files is slightly different. Press the Add files button (or Choose File, Add another file) to choose the files from your computer that you want to print.
This setting will apply to jobs that do not contain any printer emulation setting saved in the job. Using clip contents by margins You can select this margins option from Advanced settings > Paper > Layout/Margins > Print with margins > Layout > Clip contents by margins. Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected.
ENWW 3. Ensure that the correct printer is selected, then press the Properties button. 4. Select the Device and Document Settings tab, and press the Custom Properties button.
5. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection (T1300 series) on page 67). 110 6. Select the print quality (your own choice between speed and quality of printing). 7. If you intend to print on roll paper, you must decide where the printer should cut the paper.
8. If you are using photo or glossy paper, you can select Borderless printing (T1300 series only). 9. Select the Features tab, then select the Autorotate option. If you have a T1300 series printer, select the Crop lines option also. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 10. Press the OK button and save your configuration changes to a PC3 file.
11. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1300 series only). Using Adobe Photoshop 1. 112 In Photoshop CS5, select File > Print and then select your printer.
2. Choose from the available paper sizes. If you do not find the paper size that you intend to use, press the Custom button. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons.
3. Select Show preview before printing. You may also wish to change the default paper source, paper type and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2007.
Using PowerPoint ENWW 1. Select the Office Button, then Print, and select the name of your printer. 2. Select Properties > Features > Print document on to scale the document to a particular size.
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. 116 Select File > Page Setup > Print.
ENWW 2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Any.
5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. 118 Select the Office Button, then Print. Select your printer's name, then click Close.
ENWW 2. Select the Page Layout tab, then Size, and choose the paper size you want. 3. Select the Office Button, then Print > Properties to go to the printer driver. In the Paper/ Quality tab, select Paper source, Paper Type and Print Quality.
4. 120 Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
12 Retrieving printer usage information ENWW ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email 121
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 122. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on page 123. If the HP Utility is not available, see Access the HP Utility on page 33. ● Request accounting data by email.
Check usage statistics for a job There are two ways to check usage statistics for a particular job. NOTE: The accuracy of the usage statistics is not guaranteed. Accounting statistics with the HP Utility (T1300 series) 1. Access the HP Utility, see Access the HP Utility on page 33. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on the Accounting link. Under Mac OS, select Job Accounting and click on the Look Up button.
an account ID, the printer will hold the unidentified job in the queue without printing it until an account ID is provided. If you set Require account ID to Off, then the printer will print all jobs whether or not they have an account ID. 12. Set Send accounting files to Enabled. 13. Set Send accounting files to to the email address (or addresses) to which you want the accounting information sent.
13 Handling ink cartridges and printheads ENWW ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead 125
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. To purchase additional cartridges, see Accessories on page 141. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 210). Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of your ink cartridges, press on the front panel, then .
2. Open the ink cartridge cover on the left-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. ENWW The front-panel display identifies the missing ink cartridge.
Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position.
About the printheads The printheads are connected to the ink cartridges and jet ink onto the paper. CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 210). Avoid touching pins, leads and circuitry. Check the printhead status The printer automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. From the front panel, press 2.
CAUTION: Printhead replacement must be performed with the printer powered on. 1. From the front panel, press Alternatively, press 2. , then , then , then Replace printheads. , then Ink > Replace printheads. The printer moves the carriage into the correct position. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it tries to move back to its normal position in the right-hand end. 130 3.
ENWW 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead.
10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead NOTE: You cannot insert a new printhead successfully if either of the connected ink cartridges is empty, or nearly empty. In this case, you should replace the ink cartridge before inserting the new printhead. 132 1. Remove the orange protective caps by pulling them down.
3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 4. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly.
6. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 134 8. Close the window. 9.
minutes. After all printheads are checked and prepared, the printhead realignment procedure runs automatically if paper is loaded, see Align the printheads on page 186. 10. You are recommended to perform a color calibration after inserting a new printhead. See Color calibration on page 86.
14 Maintaining the printer 136 ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase Chapter 14 Maintaining the printer ENWW
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage. When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the printheads.
● A firmware update package can be large; you may want to consider whether there are any implications for your network or Internet connection. Downloads made with a Jetdirect adaptor are slower than those made with the built-in Ethernet adaptor. ● A firmware update is downloaded in the background: the printer can be printing at the same time. However, it cannot be installed in the background: printing must stop.
Secure Disk Erase provides three different levels of security: ● Non-Secure Fast Erase: all pointers to the information are erased. The information itself remains on the hard disk until the disk space it occupies is needed for other purposes, and it is then overwritten. While it remains on the disk, it is difficult for most people to access, but may be accessed using software designed for the purpose.
15 Accessories ENWW ● How to order supplies and accessories ● Introduction to the accessories 141
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T790/accessories or http://www.hp.com/go/T1300/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 203). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
NOTE: Paper types that HP does not support may nevertheless be compatible with your printer.
Table 15-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Cockle-free Heavyweight Coated Paper 170 30.5 m (100 ft) 610 mm (24 in) CG886A (EN) 914 mm (36 in) CG887A (EN) 1067 mm (42 in) CG888A (EN) 610 mm (24 in) Q1404A (AEJN) 914 mm (36 in) Q1405A (AEJN) 1067 mm (42 in) Q1406A 420 mm (16.54 in) (A2) Q1443A (J) 457 mm (18 in) Q7897A (EJN) 594 mm (23.39 in) (A1) Q1442A (EJ) 610 mm (24 in) C6019B 841 mm (33.
Table 15-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Translucent Bond Paper 67 45.7 m (150 ft) 610 mm (24 in) C3860A (AJN) 914 mm (36 in) C3859A (LN) 610 mm (24 in) C3862A (N) 914 mm (36 in) C3861A (LN) 610 mm (24 in) C3876A (AEJN) 914 mm (36 in) C3875A 610 mm (24 in) 51642A (AEJN) 914 mm (36 in) 51642B HP Vellum Paper 75 45.7 m (150 ft) HP Film (Technical and Graphic) HP Clear Film HP Matte Film 174 160 22.9 m (75 ft) 38.
Table 15-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Two-View Cling Film 240 22.9 m (75 ft) 914 mm (36 in) Q1914A (AEN) 1067 mm (42 in) Q1915A (AEN) 610 mm (24 in) CG948A (EN) 914 mm (36 in) Q1733A (EJN) HP Self-adhesive Indoor Paper 170 22.9 m (75 ft) HP Matte Adhesive-back Polypropylene 225 21.3 m (70 ft) 914 mm (36 in) Q1908A (AEN) HP Colorfast Adhesive Vinyl 328 12.
Name Product number HP Designjet T790 24-in Stand Q6663A HP Jetdirect 635n IPv6/IPsec Print Server J7961A Introduction to the accessories PostScript upgrade The PostScript upgrade enables a T790 or T1300 to print the same file types that a T790 PS or T1300 PS can print. The PostScript upgrade can be plugged into the printer's USB host. Spindle With extra spindles, you can change rapidly from one paper type to another.
2. Place the external hard disk into the holder and connect the USB cable to it as shown. 3. Ensure that the printer is turned on. 4. At the front panel, press , then , then Setup > External hard disk > Install external hard disk. 5. The front panel displays Connect external hard disk or press Cancel to abort. 6. Connect the other end of the USB cable to the rear of the printer where you see this symbol: 7. The front panel displays Select Secure Disk Erase Level or Cancel to abort. 8.
5220-22.m requirements for clearing and sanitization of disk media. This is the default security level when using Secure Disk Erase. If you choose this level, the process can take up to six hours. 9. The front panel displays Press OK to continue with the external hard disk installation or Cancel to abort. The printer will restart during the process. 10. Press OK. 11. The front panel displays External hard disk installation in progress. Please do not remove the USB disk.
If you use an external hard disk with one HP Designjet and then want to connect it to another: ● ◦ If the HP Designjet has already had an external hard disk installed, you must uninstall it from the first HP Designjet and then install it on the HP Designjet you want to use. ◦ If the HP Designjet has no external hard disk installed, the installation process starts and the contents of the external hard disk are deleted. The printer's USB device port is incompatible with the external hard disk.
16 Troubleshooting paper issues ENWW ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● An “on hold for paper” message (T1300 series) ● The roll paper will not advance ● The paper has jammed ● A strip stays on the output tray and generates jams ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been complete
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load If the paper has not been inserted straight, the front panel displays the following instructions. 1. When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to straighten the roll. 2. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the roll is aligned, the T1300 printer series prompts you to close the roll cover, and you are now ready to print.
Front-panel message Suggested action Sheet too big During the load process the printer has detected that the sheet of paper is either to stop the load process. See too wide or too long to be loaded correctly. Press Functional specifications on page 206. Sheet too small During the load process the printer detected that the sheet of paper is too narrow or too short to be loaded in the printer. Press to stop the load process. See Functional specifications on page 206.
● For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight Coated Paper. ● For cockle-free very thick coated papers (> 200 g/m2), select paper type Bond and Coated Paper > Super Heavyweight Coated Paper. Photographic paper For photographic paper, select paper type Photo Paper > Photo Matte Paper. Black ink is easily removed when touched This happens when your paper is incompatible with matte black ink.
paper. You can manually resume the job, forcing it to print on a paper other than the one originally specified, otherwise it will stay on hold. Which criteria are used to decide on which roll a job will be printed? When a user sends a job, the desired paper type can be set (in the driver or in the Embedded Web Server). The printer will print the job on a roll of paper of the chosen paper type that is large enough to print the drawing without clipping.
other images that do not include margins). This means that, to print a 914 mm (36 in) TIFF, the printer needs to add margins, and the drawing needs 925 mm (36.4 in) of paper to be printed; this would cause the job to be put on hold if the paper that is loaded on the printer is only 914 mm (36 in) wide. If you wish to print these file formats without adding extra margins outside of the drawing, the Clip contents by margins option can be used.
3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: 158 Do not move the paper sideways, as it could damage the printer.
ENWW 6. Rewind the roll. If the paper is stuck and cannot be rewound further, cut it from the roll. 7. Remove all pieces of paper from the rear of the printer. 8. Lower the blue lever.
9. Close the window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 38. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll. Prints do not fall neatly into the basket ● Ensure the basket is correctly installed. ● Ensure the basket is open. ● Ensure the basket not full. ● Paper often tends to curl near the end of a roll, which can cause output problems.
The printer is calibrated to advance correctly with all the papers appearing in the front panel. When you select the type of loaded paper, the printer adjusts the rate at which to advance the paper while printing. However, if you are not satisfied with the default calibration of your paper, you may need to recalibrate the rate at which the paper advances. See Troubleshooting print-quality issues on page 164 for steps to determine if paper advance calibration will solve your issue.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
17 Troubleshooting print-quality issues 164 ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes
ENWW ● The Image Diagnostics Print ● If you still have a problem 165
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 142.
Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 46. 2.
Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 46. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 52). Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if available).
1. The problem may be inherent in the image. Try to improve the image with the application you are using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 52. 3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detail option (if available). Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors.
1. Check that you are using appropriate print-quality settings. See Printing on page 52. 2. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 129 and Insert a printhead on page 132. 3. Align the printheads. See Align the printheads on page 186. Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 170 1.
Line lengths are inaccurate If you have measured your printed lines and find that the lengths are not sufficiently accurate for your purposes, you can try to improve line length accuracy in the following ways. 1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional specifications on page 206. Polyester film is about ten times more dimensionally stable than paper. However, using film that is thinner or thicker than HP Matte Film will reduce line length accuracy.
The paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 46. 2.
Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). Whenever you notice this problem, cancel the printing job immediately. Press and also cancel the job from your computer application.
Edges of objects are stepped or not sharp If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 52.
Vertical lines of different colors If your print has vertical bands of different colors along it: 1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper and HP Super Heavyweight Paper. See Order paper on page 142. 2. Try using higher print-quality settings (see Printing on page 52). For instance, if you have set the Print Quality slider to Speed, try setting it to Quality. White spots on the print You may notice white spots on the print.
5. If the problem consists of color differences between your print and your monitor, please follow the instructions in the “How to calibrate your monitor” section of the HP Color Center. At this point, you may wish to reprint your job in case the problem has been solved. 6. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 178. 7. Try using the color adjustment options to produce the colors you want. See Color adjustment options on page 89.
The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software. You can often identify this kind of problem before printing by previewing your print (see Preview a print on page 61). ● Check the actual printable area for the paper size you have loaded.
Some objects are missing from the printed image Large quantities of data may be necessary to print a high-quality large-format print job, and in some specific workflows there may be issues that can lead to some objects missing from the output. Here are some suggestions to help you to avoid this problem. ● Try using the PostScript printer driver to print your job, if you have not already tried it. ● Select a smaller page size and scale to the desired final page size in the driver or in the front panel.
The print is divided into two parts, both of which test printhead performance. ● Part 1 (top) consists of rectangles of pure colors, one for each printhead. This part represents the print quality that you will get from each color. ● Part 2 (bottom) consists of small dashes, one for each nozzle on each printhead. This part complements the first, and aims more specifically to detect how many faulty nozzles each printhead has. Please look carefully at the print.
And here is an example of the same printhead in a bad state: Corrective action 180 1. Clean any faulty printheads (see Clean the printheads on page 184). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printheads manually (see Clean the printheads on page 184).
If you still have a problem If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do: ENWW ● Try using a higher print-quality option. See Printing on page 52. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.
18 Troubleshooting ink cartridge and printhead issues 182 ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 5. Reinsert the printhead, see Insert a printhead on page 132. 6. Check the front-panel display message. If the problem remains, try a new printhead.
ENWW 1. Turn off the printer at the front panel. 2. To avoid an electric shock, switch the printer off and unplug it. 3. Open the window. 4. Find the printhead drop detector beside the stored printhead carriage.
5. Remove any debris blocking the printhead drop detector. 6. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements.
NOTE: If the paper has jammed, it is recommended that you reinsert the printheads and initiate the realignment procedure by pressing , then , then Image Quality Maintenance > Align printheads. CAUTION: Do not use transparent or semi-transparent paper to align the printheads. Reinsert printheads procedure 1. If the realignment process is running and the wrong paper is loaded, press CAUTION: on the front panel. Do not print if the realignment process has been canceled.
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 4. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel.
ENWW ● Replacement incomplete: a printhead replacement process has not completed successfully, relaunch the replacement process and let it finish completely (it is not needed to change the printheads). ● Remove: the printhead is not a suitable type for use in printing.
19 Troubleshooting general printer issues 190 ● The printer will not start ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts Chapter 19 Troubleshooting general printer issues ENWW
The printer will not start If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended to replace the firmware, in the following way. 1. Go to the Knowledge Center (see Knowledge Center on page 201) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off.
The printer seems slow Here are some possible explanations. ● Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require more time for printing; for example, photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see View information about the paper on page 46.
● Ensure that the graphic language setting is correct, see Change the graphic language setting on page 36. ● If the printer is connected by USB cable, try disconnecting and reconnecting the USB cable. Also try using a different USB port on the computer. Cannot access the HP Utility If you have not done so already, please read Access the HP Utility on page 33. From the front panel, press , then , then Setup > Connectivity > Advanced > Web Services > Printer utility software > Enabled.
NOTE: The results printed out are from the last run of the Connectivity wizard, so you must already have run the Connectivity wizard in order to get any results. The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual tests. From the front panel, press , then , then Connectivity > Diagnostics & troubleshooting > Diagnostics & troubleshooting. The following options are available.
NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. However, it can take up to 40 under some conditions, for example, when the printer has not been used for a long period of time and requires more time to prepare the printheads. Alerts Your printer can communicate two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to work normally.
20 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support on page 203. Table 20-1 Text messages 196 Message Recommendation [Color] cartridge altered Check the cartridge.
Table 20-1 Text messages (continued) Message Recommendation Paper loaded incorrectly: remove paper Remove the paper and try to reload it. Paper mispositioned: remove paper Remove the paper and try to reload it. Paper path error: incorrectly loaded Unload and reload the paper. Paper path error: misaligned Unload and reload the paper. Printhead replacement incomplete. Restart it. Restart the printhead replacement process. Printheads need individual testing.
Table 20-2 Numerical error codes (continued) 198 Error code Recommendation 61:08.1 Resend the job without password protection. 62, 62:04, 63 Update your printer's firmware. See Update the firmware on page 138. 63:01 The printer has failed to get an IP address. Connect to another network or change the IPv4 configuration. 63:04, 64 Update your printer's firmware. See Update the firmware on page 138. 64.1:01 The external hard disk has been removed while it was in use.
The system error log The printer saves a log of system errors that you can access in the following ways. Using a USB flash drive 1. Create an empty file named pdipu_enable.log in a USB flash drive. 2. Insert the USB flash drive into the Hi-Speed USB host port at the front of the printer. The log will be automatically copied into the drive. Using the Embedded Web Server ENWW 1. In your Web browser, go to http://printer IP address/hp/device/webAccess/log.html. 2.
21 HP Customer Care 200 ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● Contact HP Support Chapter 21 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation. HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your printing environment—with a clear focus on maximizing the value of your investment, increasing printer uptime and reducing printer management costs. HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates.
● If you have installed third-party software drivers and RIPs, see their documentation.
22 Printer specifications ENWW ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 205
Functional specifications Table 22-1 HP 72 ink supplies Printheads Two inks in each printhead: gray and photo black, matte black and yellow, and magenta and cyan Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow, magenta and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta and cyan Cartridges containing 300 ml of ink (T1300 series only): matte black only Table 22-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 610 mm (24 in
* For a list of supported glossy papers, see Order paper on page 142. Table 22-4 Margins Top, right and left margins 5 mm (0.2 in) Bottom margin (trailing edge) 5 mm (0.2 in) (roll) 17 mm (0.67 in) (sheet) Table 22-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed.
Memory specifications Table 22-8 Memory specifications HP Designjet Dedicated file-processing memory * Hard disk T790 series 8 GB 160 GB T1300 series 32 GB 160 GB * 640 MB physical DRAM Power specifications Table 22-9 Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Current <2A Consumption < 120 W Ecological specifications This product complies with European Union WEEE and RoHS Directives.
Table 22-11 Printer acoustic specifications (continued) ENWW Idle sound pressure at bystander position 29 dB (A) Operating sound pressure at bystander position 46 dB (A) Acoustic specifications 209
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP Designjet products no longer support AppleTalk. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
The range of colors and density values reproducible on an output device, such as a printer or monitor. Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. Hi-Speed USB A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is otherwise compatible with original USB.
A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are pulped, dried and pressed. Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer.
Index A access control 30 accessories order 146 account ID [T1300] requiring 31 accounting 122 accounting data by email 123 acoustic specifications 208 alerts errors 195 turn on and off 29 warnings 195 B banding problems 161 basket output problems 161 black and white 90 black point compensation 95 blurred lines 170 brightness in front panel 34 buzzer on/off 34 C calibration color 86 cannot load paper 152 clean the platen 173 clean the printer 137 clipped at bottom 176 clipped image 177 color adjustment opt
enable maximum detail 63 enable merge 60 form feed and cut 49 Internet connectivity 25 modify configuration 36 move paper 47 PANTONE emulation 97 paper mismatch action 27 print connectivity config.
cannot load 152 cut after printing 161 displaying information 47 download presets 46 economical use of 64 feed and cut 49 incorrect out of paper 161 jam due to cut strip 160 jammed 157 loading error messages 153 maintenance 48 movement 47 not cut well 161 not flat 172 output problems in basket 161 paper not in driver 154 presets 46 print on loaded paper 59, 155 printed on wrong paper 155 retained by printer 161 roll loose on spindle 161 select type 59 size 56 sizes (max and min) 206 usage 123 view informati
statistics ink cartridge 126 usage 122 usage per job 123 stepped lines 168 store the printer 137 support services HP Care Packs 202 HP Customer Care 201 HP Instant Support 202 HP Proactive Support 202 HP Start-Up Kit 202 HP Support 203 Knowledge Center 201 printer installation 202 warranty extensions 202 T tablet computer 70 telephone number 204 two rolls [T1300] 50 U unattended printing [T1300] unload paper roll 44 sheet 46 usage information turn on and off 28 using this guide 2 67 W wall spacers 8 warra
