HP Designjet Z2100 Photo printer series Quick reference guide
Legal notices Trademarks The information contained herein is subject to change without notice. Adobe® and Adobe Photoshop® are trademarks of Adobe Systems Incorporated. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Table of contents 1 Introduction Safety precautions ............................................................................................................................. 1 The front panel ................................................................................................................................... 1 Printer software ..................................................................................................................................
Maintain the ink cartridges ............................................................................................................... 29 Update the firmware ......................................................................................................................... 29 7 Accessories How to order supplies and accessories ........................................................................................... 31 Order ink supplies ..........................................................
Introduction Introduction 1 Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire, and susceptibility to electromagnetic interference.
Introduction ● Displays helpful animations to guide you through procedures ● Displays up-to-date information about the status of the printer such as, the ink cartridges, the printheads, the paper, and the print jobs ● Displays warning and error messages, when appropriate, along with audio alerts to call attention to a warning or message ● Can be used to change the values of printer settings and thus change the operation of the printer.
LED light - Indicates the printer's status. If the LED light is solid green, the device is ready. If it is flashing green, the device is busy. If it is solid amber, there is a system error. If it is flashing amber, the printer needs attention. Introduction 9. 10. Front-panel display - Displays error, warnings, and information on using your printer. To highlight an item in the front-panel display, press the Up or Down key until the item is highlighted.
Introduction 4 Chapter 1 Introduction ENWW
2 Personalizing the printer Personalizing the printer Turn printer on and off Tip The printer is Energy Star compliant and can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (30 minutes by default), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display returns it to active mode, and it can resume printing immediately.
To turn it back on, use the power switch at the rear. Personalizing the printer When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes. Tip It is strongly recommended to leave the printer powered on or in sleep mode to avoid wasting ink and time.
Access the Embedded Web Server The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser running on any computer. NOTE To use the Embedded Web Server, you must have a TCP/IP connection to your printer. ● Internet Explorer 5.5 or later, for Windows ● Internet Explorer 5.1 or later, for Mac OS X ● Netscape Navigator 6.01 or later ● Mozilla 1.5 or later ● Mozilla Firefox 1.
Personalizing the printer 8 Chapter 2 Personalizing the printer ENWW
3 Paper handling Choose which spindle to use Paper category Paper type Bond and Coated Paper Plain Paper Bond and Coated Paper Bright White Bond Paper Bond and Coated Paper Coated Paper Technical Paper Natural Tracing Paper Technical Paper Translucent Bond Technical Paper Vellum Paper handling Ensure you use the correct spindle. The illustrations in the Load a roll onto the spindle on page 9 procedure and the Load a roll into the printer on page 11 procedure show the black spindle.
1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! process. Paper handling 10 Do not insert your fingers into the spindle supports during the removal 2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop (1) from the end of the spindle. 3.
Tip You may need two people to handle a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE From the back of the printer, the blue stopper is insert into the right-side holder. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll. 7.
Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the roll holder. 2. Check that you are using the correct spindle for your type of paper, see Choose which spindle to use on page 9. 3. Rest the blue end of the spindle on the right side roll holder. If you are loading the gray spindle, ensure the rounded side of the spindle top is resting on the roll holder. 4.
If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull paper slightly beyond the cutting grove and use a cutter to cut a straight edge. CAUTION 6. Insert the edge of the paper into the feeder. WARNING! painful. ENWW Cut the paper as straight as possible, as uneven paper does not load correctly. Do not to push your fingers inside the printer's paper path, the results may be 7. Roll the spindle into the feeder until you feel resistance.
9. Select your paper category and type. 10. The printer checks the alignment and measures the width. 11. Look at the front panel; you may find some instructions there. 12. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print. If the role is not aligned, follow the instructions on the front-panel display. 13. If the paper is loose on the roll, lightly rewind from the end of the spindle until tight.
Select Paper load. 4. Select Load roll. 5. Select your paper category and type. 6. Continue with step five of the easy loading process, skipping steps seven and eight. Paper handling 3. Tip When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from the roll and do not stack prints in the basket or turn off the automatic cutter, see Using your printer on DVD, and use the Form feed and cut key to release your print.
Unload paper key procedure with paper on the roll If there is paper on the roll, use the following procedure. 1. Press the Unload paper key on the front panel. 2. When prompted by the front-panel display, lift the blue lever on the left. 3. When prompted by the front-panel display, lightly rewind the paper from the end of the spindle until removed from the printer. 4. When prompted by the front-panel display, lower the blue lever.
CAUTION Any loaded roll or sheet must be unloaded before loading a sheet, see Unload a roll on page 15, and Unload a single sheet on page 20. WARNING! For sheets thicker than 0.5mm, you must have space behind the printer equal to the length of the sheet. Easy loading procedure 1. Standing in front of the printer, open the sheet tray. If the sheet is long, extend the right extension. If the sheet is also wide extend the left extension.
3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4. The front-panel display asks if you are loading a roll or a sheet. Select Sheet with the Up and Down keys. 5. Enter your paper category and type. 6. The printer checks the alignment and measures the sheet. Paper handling NOTE Depending on the length of the sheet, it feeds out the front of the printer. 7.
2. Press the Menu key to return to the main menu and select the Paper menu icon Select Paper load. 4. Select Load sheet. Paper handling 3. .
5. Select your paper category and type. 6. Continue with step two of the easy loading procedure, skipping steps four and five. Unload a single sheet To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. To unload a sheet without printing, use the Unload paper key or the paper menu procedure. Unload paper key procedure 1. Press the Unload paper key on the front panel. 2.
Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in the basket. Paper handling 2.
Paper handling 22 Chapter 3 Paper handling ENWW
4 Printing Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed, or perhaps some compromise between the two. Alternatively, you can select from the custom options: Best, Normal, and Fast.
NOTE The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Using your printer on DVD. ● In the Windows driver dialog: select the Paper/Quality tab, then Document Size. ● In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper Size. ● , then Printing preferences > Paper > Select Using the front panel: select the Setup menu icon paper size.
NOTE Under Mac OS, the available margins options depend on the paper size selected in the Page Setup dialog. For instance, for borderless printing you must select a paper size name that includes the words “no margins”. ● Standard. Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. ● Oversize.
You can see a list of available shortcuts; select the one that matches the kind of job you want to print. The driver options are now adjusted to suit your job. You can either print immediately, or examine the settings to check that you agree with them. If you like, you can select a shortcut and then change some of its settings manually. Tip Check at least the settings that you can see in the Printing Shortcuts tab: the document size, orientation, etc.
Color management Color management 5 Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks, and paper type that you are using, and under your particular environmental conditions. After color calibration, you can expect to get identical prints from two different printers situated in different countries. The printer usually reminds you with an alert whenever you need to perform color calibration, unless you have disabled the alerts.
Color management The process takes about 8–10 minutes and consists of the following steps. 28 1. A calibration test chart is printed, which contains patches of each ink used in your printer. 2. The test chart is allowed to dry for a period of time that depends on the paper type. The ink should be dry when scanned, because wet ink may be a slightly different color from dry ink. 3. The test chart is scanned and measured using the HP Embedded Spectrophotometer. 4.
6 Maintaining the printer Clean the exterior of the printer Maintaining the printer Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap. WARNING! To avoid an electric shock, make sure that the printer is turned off and unplugged before you clean it. Do not let water get inside the printer. CAUTION Do not use abrasive cleaners on the printer.
In each case, follow the instructions on your screen to download the firmware file and store it on your hard disk. Then select the downloaded file and click Update. The firmware includes a set of the most commonly used paper profiles. Extra paper profiles can be downloaded separately; see Using your printer on DVD.
7 Accessories How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/designjetz2100_order/ on the Web. ● Contact HP Support (see Contact HP Support on page 49). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Table 7-1 Ink cartridges (continued) Cartridge Part number HP 70 Light Magenta 130 ml Ink Cartridge Twin Pack CB346A HP 70 Light Cyan 130 ml Ink Cartridge Twin Pack CB351A Table 7-2 Printheads Printhead Part number HP 70 Matte Black & Cyan Printhead C9404A HP 70 Light Magenta & Light Cyan Printhead C9405A HP 70 Magenta & Yellow Printhead C9406A HP 70 Photo Black & Light Gray Printhead C9407A Order paper The following paper categories are currently available for use with your printer.
Product number HP Designjet Z2100 24in Stand (Asia only) Q6663A HP-GL/2 Upgrade Q6692A EFI Designjet Edition 5.1 for HP XL International Q6643D EFI Designjet Edition 5.
Accessories 34 Chapter 7 Accessories ENWW
8 Troubleshooting paper issues The paper has jammed ENWW 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. The paper has jammed 35 Troubleshooting paper issues When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display.
Troubleshooting paper issues 36 4. Lift the blue lever as far up as it will go. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Carefully remove all small pieces of paper. 7. Lower the blue lever.
8. Close transparent window. 9. Switch on the printer. 10. Reload the roll, or load a new sheet. See Load a roll into the printer on page 11 or Paper menu procedure on page 18. ENWW The paper has jammed 37 Troubleshooting paper issues NOTE If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
Troubleshooting paper issues 38 Chapter 8 Troubleshooting paper issues ENWW
Troubleshooting print-quality issues General advice Troubleshooting print-quality issues 9 When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 32.
Troubleshooting print-quality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 23). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Troubleshooting print-quality issues The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 23).
Troubleshooting print-quality issues If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. At the same time, check the color calibration status. If the status is RECOMMENDED or OBSOLETE, you should perform color calibration: see Color calibration on page 27.
If your image contains its own margins, you may be able to print it successfully by using the Clip Contents by Margins option (see Select margins options on page 24). ● If you are trying to print a very long image on a roll, check that your software is capable of printing an image of that size. ● You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough.
Troubleshooting print-quality issues 44 Chapter 9 Troubleshooting print-quality issues ENWW
10 Front-panel error messages Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 49. Table 10-1 Text messages ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge. See Using your printer on DVD.
Table 10-1 Text messages (continued) Front-panel error messages Message Recommendation Paper too small to scan paper advance calibration Unload paper and load larger paper. PDL Error: Ink system not ready Clean the printheads. See Using your printer on DVD. PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size.
Table 10-2 Numerical error codes (continued) Error code Recommendation 62 Update your printer's firmware. See Update the firmware on page 29. 63 64 65 74.1 Try the firmware update again. Do not try to use your computer while the update is in progress. If the problem persists, contact HP Support. See Contact HP Support on page 49. 79 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 49. 94 Restart color calibration. See Color calibration on page 27.
Front-panel error messages 48 Chapter 10 Front-panel error messages ENWW
11 HP Customer Care Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation.
Telephone numbers An up-to-date list of HP Support telephone numbers is available on the Web: please visit http://welcome.hp.com/country/us/en/wwcontact_us.html. If you have no access to the Web, try one of the numbers below.
ENWW Ireland: 1 890 946500 ● Israel: 09 830 4848 ● Italy: 02 3859 1212 ● Jamaica: 0 800 711 2884 ● Japan: software 0120 014121, hardware 0120 742594 ● Korea: 82 1588 3003 ● Luxembourg: 27 303 303 ● Malaysia: 1 800 80 5405 ● Martinique: 0 800 99 00, 877 219 8671 ● Mexico: 01 800 472 6684, local 5258 9922 ● Middle East: 4 366 2020 ● Morocco: 2240 4747 ● Netherlands: 0900 1170 000 ● New Zealand: 09 365 9805 ● Norway: 800 62 800 ● Paraguay: 00 811 800, 800 711 2884 ● Panama: 001
● Taiwan: 886 2 872 28000 ● Thailand: 0 2353 9000 ● Tunisia: 71 89 12 22 ● Turkey: 216 444 71 71 ● UAE: 800 4520, 04 366 2020 ● Ukraine: 44 4903520 ● United Kingdom: 0870 842 2339 ● United States: 1 800 HP INVENT ● Uruguay: 54 11 4708 1600 ● Venezuela: 0 800 HP INVENT, local 58 212 278 8000 ● Vietnam: 84 8 823 45 30 ● West Africa (French): 351 213 17 63 80 HP Customer Care 52 Chapter 11 HP Customer Care ENWW
Index I image problems clipped image 42 ink cartridge maintenance 29 order 31 A accessories order 32 C calibration color 27 clean the printer 29 clipped image 42 color calibration 27 colors inaccurate 41 core adaptors 10 E Embedded Web Server access 7 error messages, front panel L load a sheet 16 load roll into printer 11 load roll onto spindle 9 M margins 45 F firmware update 29 front panel 1 front panel option calibrate color 27 load roll 14 load sheet 18 print quality 23 printhead information 41 sel
54 Index ENWW
