HP Designjet Z3100 Photo printer series Quick reference guide
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Table of contents 1 Introduction Safety precautions .......................................................................................... 1 HP Start-Up Kit ............................................................................................... 2 The front panel ................................................................................................ 2 Printer software ...............................................................................................
7 Accessories How to order supplies and accessories ........................................................ 43 Order ink supplies ...................................................................... 43 Order paper ................................................................................ 44 Non-recommended paper types .............................. 45 Order accessories ...................................................................... 45 8 Troubleshooting paper issues The paper has jammed .....
Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ENWW ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire, and susceptibility to electromagnetic interference.
HP Start-Up Kit Introduction The HP Start-Up Kit is the CD or DVD that comes with your printer; it contains the printer's software and documentation, including introductory multimedia tutorials to help you to get a good first print. NOTE The HP Start-Up Kit is provided on CD in Japan, and on DVD elsewhere in the world. The rest of this guide will refer to the DVD version only. The front panel Your printer's front panel is located on the front of the printer, in the center.
1. Direct access keys: ● First key: View ink levels, see Using your printer on DVD ● Second key: View loaded paper, see Using your printer on DVD ● Third key: Unload paper, see Unload a roll on page 18 and Unload a single sheet on page 27 ● Fourth key: Form feed and cut, see Using your printer on DVD 2. Menu key - Press to return to the main menu of the front-panel display. If you are already on the main menu it will display the status screen. 3.
Introduction To highlight an item in the front-panel display, press the Up or Down key until the item is highlighted. To select an item in the front-panel display, first highlight it and then press the OK key. When this guide shows a series of front-panel display items like this: Item1 > Item2 > Item3, it means that you should select Item1, then select Item2, then select Item3. Information about specific uses of the front panel can be found throughout this guide.
2 Personalizing the printer Tip The printer is Energy Star compliant and can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (30 minutes by default), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display returns it to active mode, and it can resume printing immediately. To change the sleep mode time, see Using your printer on DVD.
Personalizing the printer To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 60 minutes. Tip It is strongly recommended to leave the printer powered on or in sleep mode to avoid wasting ink and time.
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Under Windows, start HP Easy Printer Care from your desktop shortcut or from Start > All Programs > Hewlett-Packard > HP Easy Printer Care > Start HP Easy Printer Care. This launches HP Easy Printer Care showing the printers installed. ● Under Mac OS, launch the Mac Printer Utility by selecting STARTUP_DISK > Library > Printers > hp > Utilities > HP Printer Utility.
● Mozilla 1.5 or later ● Mozilla Firefox 1.0 or later ● Safari To access the Embedded Web Server on any computer, open your Web browser and give the address of your printer. You can find out the address of your printer (starting with http:) from the front-panel display, by looking at the status screen. Personalizing the printer If you have followed these instructions but failed to get through to the Embedded Web Server, see Using your printer on DVD.
3 Paper handling Choose which spindle to use Paper category Paper type Bond and Coated Paper Plain Paper Bond and Coated Paper Bright White Bond Paper Bond and Coated Paper Coated Paper Technical Paper Natural Tracing Paper Technical Paper Translucent Bond Technical Paper Vellum Tip If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles.
1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling 2. 10 The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle.
3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed. 4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table. Tip Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation.
6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll. 7. Ensure the blue paper stop is pushed in as far as it goes; until both ends are against the stoppers. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 43. Load a roll into the printer There are two ways to load a roll.
ENWW Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the roll holder. 3. Rest the blue end of the spindle on the right side roll holder. If you are loading the gray spindle, ensure the rounded side of the spindle top is resting on the roll holder. 4. With both hands, push the spindle into both roll holders at the same time. The spindle snaps in place. Load a roll into the printer 13 Paper handling 2.
5. If the edge of the roll is torn (sometimes due to tape used to hold end of the roll) or not straight, pull paper slightly beyond the cutting groove and use a cutter to cut a straight edge. Cut the paper as straight as possible, as uneven paper does not load correctly. CAUTION 6. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path, the results may be painful.
Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feed it automatically into the printer. 8. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet. Select Roll with the Up and Down keys and press OK. 9. Select your paper category and type. Paper handling 7.
12. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print. If the role is not aligned, follow the instructions on the front-panel display. 13. If the paper is loose on the roll, lightly rewind from the end of the spindle until tight. NOTE If you have an unexpected issue at any stage of the paper loading process, see Using your printer on DVD. Paper handling Tip When prints fall into the basket, they can be torn or get ink marks from other prints.
Select Paper load. 4. Select Load roll. Paper handling 3.
5. Select your paper category and type. Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact name in the paper list, you can choose Fine art paper. 6. Continue with step six of the easy loading process, skipping steps eight and nine.
Unload paper key procedure with paper on the roll If there is paper on the roll, use the following procedure. 1. Press the Unload paper key on the front panel. 2. When prompted by the front-panel display, lift the blue lever on the left. 3. When prompted by the front-panel display, lightly rewind the paper from the end of the spindle until removed from the printer. 4. When prompted by the front-panel display, lower the blue lever.
Roll out of paper procedure If the end of the paper is no longer attached to the roll use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel that procedure. 2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer is recommended. 4. Lower the blue lever. 5.
Easy loading procedure 1. Standing in front of the printer, open the sheet tray. If the sheet is long, extend the right extension. If the sheet is also wide extend the left extension. Tip If the tray is difficult to open, try opening from behind the printer. The extensions are seven cm and snap in place.
2. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper will not continue, with thicker sheets you feel resistance. The printer detects the sheet in three seconds. A countdown begins on the front-panel display. WARNING! Take care not to push your fingers inside the printer's paper path, the results may be painful. Paper handling 22 3. After the countdown, the paper feeds into the printer.
5. Enter your paper category and type. Paper handling Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact name in the paper list, you can choose Fine art paper.
6. The printer checks the alignment and measures the sheet. NOTE Depending on the length of the sheet, it feeds out the front of the printer. 7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display. NOTE When correctly loaded, the sheet is in the back of the printer.
2. Press the Menu key to return to the main menu and select the Paper menu icon Select Paper load. Paper handling 3. .
4. Select Load sheet. 5. Select your paper category and type. Paper handling Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact name in the paper list, you can choose Fine art paper. 6.
Unload a single sheet To unload a sheet without printing, use the Unload paper key or the paper menu procedure. To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. NOTE CAUTION Do not touch the paper while the printer is printing, as it will cause image quality defects. Unload paper key procedure 1. Press the Unload paper key on the front panel. 2.
2. Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in the basket.
4 Printing Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. Alternatively, you can select from the custom options: Best, Normal, and Fast.
NOTE You cannot change the print quality of pages that the printer is already receiving or has already received (even if they have not started to print yet). Select paper size The paper size can be specified in the following ways. NOTE The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Using your printer on DVD.
the Create a new form box, specify the name and dimensions of the new form, then click Save Form. ● Under Mac OS X 10.4, select Paper Size > Manage Custom Sizes in the Page Setup dialog. ● Under Mac OS X 10.2 or 10.3, select Settings > Custom Paper Size from the Page Setup dialog. Select margins options By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways.
printed. This may be useful when your image already contains a border. ● Borderless. Your image will be printed on a page of the size you have selected, with no margins. The image is slightly enlarged to ensure that no margin is left between the edges of the image and the edges of the paper. If you select Automatically by Printer, this enlargement is done automatically. If you select Manually in Application, you must select a custom page size slightly larger than the page on which you intend to print.
You can see a list of available shortcuts; select the one that matches the kind of job you want to print. The driver options are now adjusted to suit your job. You can either print immediately, or examine the settings to check that you agree with them. If you like, you can select a shortcut and then change some of its settings manually. Tip Check at least the settings that you can see in the Printing Shortcuts tab: the document size, orientation, etc.
Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print. ● ● Printing 34 To preview a print under Windows, you have two options: ● Use your application's print preview option. ● Check the Show preview before printing option, which you can find in the driver's Printing Shortcuts tab, Paper/Quality tab, and Features tab.
● Click the PDF button at the bottom of the Print dialog box, then click HP Print Preview. This provides a preview with more features, such as the ability to change paper size, paper type, and print quality, and to rotate the image. See below: Printing NOTE HP Print Preview is not available if you are using Adobe InDesign, Adobe Illustrator, Adobe Reader, or Apple Aperture.
Printing 36 Chapter 4 Printing ENWW
Color management Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks, and paper type that you are using, and under your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers situated in different geographical locations.
Color management ● DONE: the paper has been calibrated, and the calibration is up to date. ● DISABLED: this paper cannot be calibrated. NOTE Color calibration cannot be performed on plain paper, nor on any kind of transparent material. You can also check the color calibration status by using HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS). You should calibrate a paper type before creating its color profile; however, you can later recalibrate without needing to recreate the color profile.
ENWW 1. A calibration test chart is printed, which contains patches of each ink used in your printer. 2. The test chart is allowed to dry for a period of time that depends on the paper type, so that the colors have time to stabilize. 3. The test chart is scanned and measured using the HP Embedded Spectrophotometer. 4. From the measurements made by the spectrophotometer, the printer calculates the necessary correction factors to apply for consistent color printing on that paper type.
Color management 40 Chapter 5 Color management ENWW
6 Maintaining the printer Clean the exterior of the printer WARNING! To avoid an electric shock, make sure that the printer is turned off and unplugged before you clean it. Do not let water get inside the printer. CAUTION Do not use abrasive cleaners on the printer. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required. However, in order to maintain the best print quality, replace a cartridge when it reaches its expiration date.
Firmware updates can be downloaded from the Internet and installed in your printer in the following ways; you can choose whichever you find most convenient. ● Using HP Easy Printer Care under Windows, select your printer, the Support tab, and then Firmware Update. ● Using HP Printer Utility under Mac OS, select Support and then Firmware Update. ● Using your printer's Embedded Web Server, select the Setup tab and then Firmware update.
7 Accessories How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/designjetz3100_order/ on the Web. ● Contact HP Support (see Contact HP Support on page 63). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Table 7-1 Ink cartridges (continued) Cartridge Part number HP 70 Light Gray 130 ml Ink Cartridge Twin Pack CB342A HP 70 Magenta 130 ml Ink Cartridge Twin Pack CB344A HP 70 Yellow 130 ml Ink Cartridge Twin Pack CB345A HP 70 Light Magenta 130 ml Ink Cartridge Twin Pack CB346A HP 70 Red 130 ml Ink Cartridge Twin Pack CB347A HP 70 Green 130 ml Ink Cartridge Twin Pack CB348A HP 70 Blue 130 ml Ink Cartridge Twin Pack CB349A HP 70 Gloss Enhancer 130 ml Ink Cartridge Twin Pack CB350A HP 70 Light C
● HP Self-Adhesive Material and Laminate ● HP Bond and Coated Paper Specific paper types are likely to change over the course of time. For full details and the latest information, see http://www.hp.com/go/designjet/ supplies/. Non-recommended paper types In many cases, paper types that HP does not support may nevertheless be compatible with your printer.
Accessories 46 Chapter 7 Accessories ENWW
8 Troubleshooting paper issues The paper has jammed ENWW 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. The paper has jammed 47 Troubleshooting paper issues When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display.
Troubleshooting paper issues 48 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. ENWW The paper has jammed 49 Troubleshooting paper issues WARNING! Do not move the paper sideways, as it could damage the printer.
Troubleshooting paper issues 50 7. Carefully remove all small pieces of paper. 8. Lower the blue lever. 9. Close transparent window.
10. Switch on the printer. 11. Reload the roll, or load a new sheet. See Load a roll into the printer on page 12 or Load a single sheet on page 20. If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
Troubleshooting paper issues 52 Chapter 8 Troubleshooting paper issues ENWW
Troubleshooting print-quality issues General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 44. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer.
Troubleshooting print-quality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 29). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Troubleshooting print-quality issues The whole image is blurry or grainy ENWW 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 29).
Troubleshooting print-quality issues 5. Try aligning the printheads. See Using your printer on DVD. After alignment, you may wish to reprint your job in case the problem has been solved. 6. Go to the front panel and press the View loaded paper key to see the paper advance calibration status. If the status is RECOMMENDED, you should perform paper advance calibration: see Using your printer on DVD.
4. If you are using Application Color Management, check that the color profile you are using corresponds to the selected paper type and printquality settings. If you have doubts about which color settings to use, see Color management on page 37. If you need to create a color profile, see Using your printer on DVD. 5. If the problem consists of color differences between your print and your monitor, please follow the instructions in the “How to calibrate your monitor” section of the HP Color Center.
Troubleshooting print-quality issues ● If you have defined a custom page size with very narrow margins, the printer may impose its own minimal margins, clipping your image slightly. You may want to consider using a larger paper size, or borderless printing (see Select margins options on page 31). ● If your image contains its own margins, you may be able to print it successfully by using the Clip Contents by Margins option (see Select margins options on page 31).
10 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 63. ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge. See Using your printer on DVD.
Table 10-1 Text messages (continued) Front-panel error messages 60 Message Recommendation IO warning Try again; if the problem persists, contact HP Support. See Contact HP Support on page 63. Paper advance calibration pending Perform paper advance calibration. See Using your printer on DVD. Paper too small to print paper advance calibration Unload paper and load larger paper. Paper too small to scan paper advance calibration Unload paper and load larger paper.
Table 10-2 Numerical error codes Error code Recommendation 01.0 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 63. 01.1 01.2 21 21.1 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 63. Front-panel error messages 22.0 22.1 22.2 22.3 24 52:01 The printer needs internal cleaning. See Using your printer on DVD. If the problem persists, contact HP Support. See Contact HP Support on page 63.
Front-panel error messages 62 Chapter 10 Front-panel error messages ENWW
11 HP Customer Care Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation.
Telephone numbers An up-to-date list of HP Support telephone numbers is available on the Web: please visit http://welcome.hp.com/country/us/en/ wwcontact_us.html. If you have no access to the Web, try one of the numbers below.
ENWW Guatemala: 1 800 999 5105, 1 800 711 2884 ● Hong Kong: 852 3002 8555 ● Hungary: 06 1 382 1111 ● India: 1 600 112 267 ● Indonesia: 350 3408 ● Ireland: 1 890 946500 ● Israel: 09 830 4848 ● Italy: 02 3859 1212 ● Jamaica: 0 800 711 2884 ● Japan: software 0120 014121, hardware 0120 742594 ● Korea: 82 1588 3003 ● Luxembourg: 27 303 303 ● Malaysia: 1 800 80 5405 ● Martinique: 0 800 99 00, 877 219 8671 ● Mexico: 01 800 472 6684, local 5258 9922 ● Middle East: 4 366 2020 ● Moroc
HP Customer Care 66 ● RSA: 27 11 258 9301, local 086 000 1030 ● Romania: 40 21 315 4442 ● Russia: 095 797 3520, 812 3467 997 ● Saudi Arabia: 6272 5300 ● Slovakia: 2 50222444 ● South Africa: 0800 001 030 ● Spain: 902 010 333 ● Sweden: 077 130 30 00 ● Switzerland: 0848 80 20 20 ● Taiwan: 886 2 872 28000 ● Thailand: 0 2353 9000 ● Tunisia: 71 89 12 22 ● Turkey: 216 444 71 71 ● UAE: 800 4520, 04 366 2020 ● Ukraine: 44 4903520 ● United Kingdom: 0870 842 2339 ● United States: 1 80
Index L load a sheet 20 load roll into printer 12 load roll onto spindle 9 A accessories order 45 C calibration color 37 clean the printer 41 clipped image 57 color calibration 37 colors inaccurate 56 core adaptors 11 M margins E Embedded Web Server access 7 error messages, front panel O order accessories 45 ink cartridges 43 paper 44 printheads 44 59 F firmware update 41 front panel 2 front panel option calibrate color 38 load roll 16 load sheet 24 print quality 29 select paper size 30 unload paper 1
sheet paper load 20 unload 27 shortcuts 32 software 4 support services HP Support 63 switch the printer on/off 5 T telephone numbers 64 U unload a sheet 27 unload roll from printer 18 68 Index ENWW
