HP Designjet Z3100 Photo Printer Series Using your printer
HP Designjet Z3100 Photo printer series Using your printer
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Table of contents 1 Introduction Safety precautions ................................................................................................................................ 2 HP Start-Up Kit ..................................................................................................................................... 2 Using this guide .................................................................................................................................... 2 Introduction ...........
Change the units of measurement ..................................................................................................... 21 Configure network settings ................................................................................................................. 21 Change the graphic language setting ................................................................................................. 22 4 Paper handling General advice ..............................................................
Color and your printer ......................................................................................................................... 58 HP Embedded Spectrophotometer .................................................................................... 58 A summary of the color management process ................................................................................... 59 Color calibration ...................................................................................................
How to order supplies and accessories ............................................................................................ 106 Order ink supplies ............................................................................................................ 106 Order paper ..................................................................................................................... 107 Non-recommended paper types ......................................................................
The image is clipped ........................................................................................................................ 136 Some objects are missing from the printed image ........................................................................... 137 A PDF file is clipped or objects are missing ..................................................................................... 137 The Image Diagnostics Print ...........................................................................
Environmental specifications ............................................................................................................ 170 Acoustic specifications ..................................................................................................................... 170 Glossary ........................................................................................................................................................... 171 Index .................................................
ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints Introduction 1 1
Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire, and susceptibility to electromagnetic interference.
Introduction Use and maintenance These chapters help you carry out normal printer procedures and include the following topics.
Introduction The printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 44 in (1.12 m) wide.
1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Transparent window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines Introduction Front view 10. Basket Rear view ENWW 1. Spindle 2. Spindle holders 3. Quick Reference Guide holder 4.
Introduction 5. Hard power switch 6. Power cord plug in 7. Paper feeder The front panel Your printer's front panel is located on the front of the printer, in the center.
Cancel key - To abort a procedure or interaction. 8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power key light is off the device is off. If the power key light is blinking green, the device is starting up. If the power key light is green on, the device is on. If the power key light is amber on, the device is in standby. If the power key light is blinking amber, the device needs attention. 9. LED light - Indicates the printer's status.
To print any internal print, press the Menu key to return to the main menu, select the Internal Prints Introduction menu icon 8 , then select the internal print you want. The following internal prints are available.
ENWW Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS) Installing the software 2 9
Choose which connection method to use The following methods can be used to connect your printer. Installing the software Connection type Speed Cable length Other factors Fast Ethernet Fast; varies according to network traffic Long (100 m=328 ft) Requires extra equipment (switches) Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long (100 m=328 ft) Requires extra equipment (switches) Provides additional features See http://www.hp.
NOTE Windows XP Professional x64 Edition does not support HP Easy Printer Care, therefore it cannot be installed by your printer's installer. Follow the instructions on your screen to set up the printer. The following notes help you to understand the screens and make appropriate choices. ● When asked how the printer is connected, select Connected via the network. ● The configuration program looks for printers connected to your network. When the search is complete, a list of printers appears.
Printer sharing considerations ● HP Easy Printer Care must be installed on a computer before it can be used from that computer. ● Any other users sharing your directly connected printer will be able to send print jobs, but will not be able to receive information from the printer—which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting.
Open the DVD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6. The printer software is installed, including the printer driver, HP Printer Utility, and HP Color Center. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 8.
TCP/IP connection 1. Go to your printer's front panel and press the Menu key until you see the status screen. Installing the software Note the URL of your printer (http://XXXX11 in this example). 2. Insert the HP Start-Up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD. Connect directly to a computer (Mac OS) You can connect your printer directly to a computer without going through a network, by using the printer's built-in USB 2.0 socket. Make sure the printer is either turned off, or disconnected from the computer. 2. Insert the HP Start-Up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4.
Sharing the printer If your computer is connected to a network and you are using Mac OS X 10.2 or later, you can make your directly connected printer available to other computers on the same network. 1. Double-click the System Preferences icon on the Dock menu bar on your desktop. 2. Enable printer sharing by going to Sharing > Services > Printer Sharing. 3.
ENWW Personalizing the printer ● Turn printer on and off ● Change the language of the front-panel display ● Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Access the Embedded Web Server ● Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display contrast ● Change the units of measurement ● Conf
Turn printer on and off Tip The printer is Energy Star compliant and can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (30 minutes by default), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display returns it to active mode, and it can resume printing immediately.
Tip It is strongly recommended to leave the printer powered on or in sleep mode to avoid wasting ink and time. Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press the Menu key to return to the main menu and select the Setup menu icon ● , then Front panel options > Select language.
● Netscape Navigator 6.01 or later ● Mozilla 1.5 or later ● Mozilla Firefox 1.0 or later ● Safari To access the Embedded Web Server on any computer, open your Web browser and give the address of your printer. You can find out the address of your printer (starting with http:) from the front-panel display, by looking at the status screen.
then Advanced > Sleep mode wait time. Highlight the wait time you want and then press the OK key. You can set the time to 30, 60, 120, 150, 180, 210, or 240 minutes. Turn the buzzer on and off To turn the printer's buzzer on or off, press the Menu key to return to the main menu and select the , then Front panel options > Enable buzzer, and highlight on or off and press Setup menu icon the OK key. The default buzzer is set to on.
● Default IP: specify the IP address to use when the print server is unable to obtain an IP address from the network when powered on or when reconfigured to use BOOTP or DHCP ● Send DHCP requests: specify whether DHCP requests are transmitted when a legacy default IP address or a default Auto IP is assigned To configure the same network settings from the front panel, press the Menu key to go to the main menu and select the Connectivity menu icon , then Fast Ethernet > Modify configuration.
Paper handling ● General advice ● Choose which spindle to use ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper profiles ● Add a custom paper type ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Paper handling 4 ENWW 23
General advice WARNING! Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. WARNING! Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. WARNING! All paper must be 11 inches (28 cm) or longer. A4 and letter paper cannot be loaded landscape. Tip For photo paper wear cotton gloves to avoid transferring oils onto the paper.
Paper category Paper type Bond and Coated Paper Plain Paper Bond and Coated Paper Bright White Bond Paper Bond and Coated Paper Coated Paper Technical Paper Natural Tracing Paper Technical Paper Translucent Bond Technical Paper Vellum Tip If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 105.
2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed. 4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table. Tip 5.
6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll. 7. Ensure the blue paper stop is pushed in as far as it goes; until both ends are against the stoppers. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 105. Load a roll into the printer There are two ways to load a roll.
4. With both hands, push the spindle into both roll holders at the same time. The spindle snaps in place. 5. If the edge of the roll is torn (sometimes due to tape used to hold end of the roll) or not straight, pull paper slightly beyond the cutting groove and use a cutter to cut a straight edge. CAUTION 6. Cut the paper as straight as possible, as uneven paper does not load correctly. Insert the edge of the paper into the feeder.
8. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet. Select Roll with the Up and Down keys and press OK. 9. Select your paper category and type. Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead.
3. Select Paper load. 4. Select Load roll. 5. Select your paper category and type. Paper handling Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact name in the paper list, you can choose Fine art paper. 6.
CAUTION Do not touch the paper while the printer is printing, as it will cause image quality defects. Unload paper key procedure with paper on the roll If there is paper on the roll, use the following procedure. 1. Press the Unload paper key on the front panel. 2. When prompted by the front-panel display, lift the blue lever on the left. 3. When prompted by the front-panel display, lightly rewind the paper from the end of the spindle until removed from the printer. 4.
CAUTION Any loaded roll or sheet must be unloaded before loading a sheet, see Unload a roll on page 30, and Unload a single sheet on page 35. WARNING! For sheets thicker than 0.5mm, you must have space behind the printer equal to the length of the sheet. Easy loading procedure 1. Standing in front of the printer, open the sheet tray. If the sheet is long, extend the right extension. If the sheet is also wide extend the left extension.
5. Enter your paper category and type. Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact name in the paper list, you can choose Fine art paper. 6. The printer checks the alignment and measures the sheet. 7.
2. Press the Menu key to return to the main menu and select the Paper menu icon 3. Select Paper load. 4. Select Load sheet. .
5. Select your paper category and type. Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact name in the paper list, you can choose Fine art paper. 6. Continue with step two of the easy loading procedure, skipping steps four and five.
2. Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in the basket. View information about the paper To view the loaded paper information, press the View loaded paper key on the front panel. You can also select the Paper menu icon and then View loaded paper.
There are three ways to assign a profile for a new paper type. ● Use a HP factory paper profile by selecting the closest category and type in the front panel, HP Easy Printer Care (Windows), or HP Printer Utility (Mac OS) NOTE Colors may not be accurate. This method is not recommended for high-quality prints. ● Download the correct paper profile from: http://www.hp.com/go/designjet/downloads NOTE HP only provides profiles for HP paper types.
8. Once the new calibration parameters are calculated and stored, you are reminded to create an ICC profile. Click Done. Your custom paper is added to the paper category you selected. 9. To create an ICC profile, which allows you to print on your paper with the best possible color accuracy, see Color profiling on page 61. Maintain paper To maintain paper quality, follow the recommendations below.
● ● From the Embedded Web Server, select the Setup tab, then Printer Settings, and change the Cutter option. Press the Menu key to return to the main menu, select the Setup menu icon retrieval > Enable cutter. , and then Print NOTE To cut rolled paper while the automatic cutter is disabled, see Feed and cut the paper on page 39. Feed and cut the paper To feed and cut the paper when the automatic cutter has been disabled, press the Form feed and cut key on the front panel.
Paper handling 40 Chapter 4 Paper handling ENWW
Printing ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Rescale a print ● Change the treatment of overlapping lines ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print with no margins ● Reprint an old job ● Use paper economically ● Use ink economically Printing 5 ENWW 41
Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. Alternatively, you can select from the custom options: Best, Normal, and Fast.
To choose a non-standard paper size not shown in the list of paper sizes: ● Under Windows, there are two different ways: ● In the driver dialog, select Custom from the paper size list in the Paper/Quality tab, then specify the paper dimensions, then click Save to save your new paper size. To see your new custom size in the list of custom sizes, you need to exit the printer properties, then reenter them and use the More button.
NOTE Shortcuts are available only under Windows. You can see a list of available shortcuts; select the one that matches the kind of job you want to print. The driver options are now adjusted to suit your job. You can either print immediately, or examine the settings to check that you agree with them. If you like, you can select a shortcut and then change some of its settings manually. Tip Check at least the settings that you can see in the Printing Shortcuts tab: the document size, orientation, etc.
You can rescale an image in the following ways: ● ● In the Windows driver dialog: select the Effects tab, then Resizing options. ● The Print document on option adjusts the image size to the paper size you have selected. For example, if you have selected ISO A2 as the paper size and you print an A4-size image, it is enlarged to fit the A2 paper. If the ISO A3 paper size is selected, the printer reduces a larger image to fit the A3 size.
● ● Check the Show preview before printing option, which you can find in the driver's Printing Shortcuts tab, Paper/Quality tab, and Features tab. The preview is shown before printing; you can check the print settings and the layout of the image, and then click Print to proceed with printing or Cancel to cancel the job. To preview a print under Mac OS, you have three options: ● Use your application's print preview option. ● Click the Preview button at the bottom of the Print dialog box.
● Click the PDF button at the bottom of the Print dialog box, then click HP Print Preview. This provides a preview with more features, such as the ability to change paper size, paper type, and print quality, and to rotate the image. See below: NOTE HP Print Preview is not available if you are using Adobe InDesign, Adobe Illustrator, Adobe Reader, or Apple Aperture. Print a draft ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section.
High-quality printing You can specify high-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality'). ● In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Paper, then move the print-quality slider to the extreme right ('Quality').
If you are printing on photo paper If you are printing on photo paper, you have the option of using the gloss enhancer, which improves overall gloss quality and eliminates bronzing. There are three settings: ● Off: the gloss enhancer is not used. ● Economode: the gloss enhancer is used in inked areas of the image, but not in ink-free (white) areas. ● Whole page: the gloss enhancer is used over the whole area of the defined page, including inkfree areas.
NOTE If you wish to print with no margins, you must ensure that your image will fill the page. If your image is smaller than the page, it will not be automatically stretched. You can request printing with no margins in the following ways: ● In the Windows driver dialog: select the Paper/Quality tab and press the Layout button. Then select Borderless. ● In the Mac OS Page Setup dialog: select a paper size name that includes the words “no margins”.
Use paper economically Here are some recommendations for making economical use of paper: ● If you are printing relatively small images, you can print up to 16 of them on one sheet of paper. Use the Pages per sheet option in the Features tab (Windows driver) or the Layout panel (Mac OS driver). NOTE This works for multipage documents only.
Printing 52 Chapter 5 Printing ENWW
ENWW Color management 6 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Color adjustment options ● Color management scenarios 53
Color management What is color? We see the world around us as steeped in color, where color is in the first instance simply an aspect of how we experience our environment. Color is therefore subjective. Upon further inspection we find that our color experiences are closely related to brain activity that is triggered by signals sent to it by our eyes.
● RGB (Red, Green, and Blue) is the color space typically used for additive devices. A color is represented as a combination of specific quantities of red, green, and blue colorants and all such combinations address the range of colors (color gamut) of the chosen device. NOTE Subtractive devices can also be controlled using RGB data and, especially when you do not require control over how you want to use your printer’s black ink, this is an efficient option.
Color management 1. All colors 2. Computer monitor gamut 3. CMYK press gamut Finally, there are some color spaces that are not device-dependent, but instead represent how a viewer sees colors, such as CIE Lab or CIECAM02 defined by the CIE (Commission Internationale de l’Éclairage). The advantage of these spaces is that, unlike CMYK or RGB, if two objects have the same CIE Lab values then they will look the same when viewed under the same conditions.
Color management ● CMS: CMS stands for Color Management System. It is the application that converts the color information stored in the input image, which has the color space defined by a source profile, into an output image that has the color space specified by a destination profile. There are many different CMSs on the market: there are CMSs in applications, in operating systems, and in printing software provided by printer manufacturers (in our case the HP Designjet Z3100 internal RIP).
Color management an RGB ICC profile, describing its color behavior for the paper that was loaded at the time of measuring.
To get the accurate and consistent colors that you want, you should follow these steps for each paper type that you use. 1. If your paper type is not already known to the printer, add it to the printer's list of known papers. See Add a custom paper type on page 37. Typical users may add a few custom paper types every year. 2. Color-calibrate the paper type, for consistent colors.
Color management NOTE You can perform all three operations in sequence as shown, but you can also choose to start with or stop after any of the three operations. With one exception: color calibration is performed automatically after adding a new paper type. Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks, and paper type that you are using, and under your particular environmental conditions.
The process takes about 8–10 minutes and consists of the following steps. 1. A calibration test chart is printed, which contains patches of each ink used in your printer. 2. The test chart is allowed to dry for a period of time that depends on the paper type, so that the colors have time to stabilize. 3. The test chart is scanned and measured using the HP Embedded Spectrophotometer. 4.
Color management The process takes about 15–20 minutes and consists of the following steps. 1. A profiling test chart is printed, which contains patches of each ink used in your printer. Unlike a calibration test chart, most of the patches contain combinations of more than one ink. The printer chooses automatically between two profile charts: 2.
If you have obtained an ICC profile through other means than using the printer’s built-in profiling software, for instance from an Internet download or a third-party profiling software package, you can install it for use with your printer and paper. NOTE The printer requires RGB output profiles. The printer needs to know which paper type the profile corresponds to, so you must first select a paper type from the list of papers it knows about.
Color management NOTE There are only two color spaces that the printer can convert to its own color space using the stored color tables: Adobe RGB and sRGB if you are using Windows, Adobe RGB and ColorSync if you are using Mac OS. ColorSync is the Mac OS built-in Color Management System; so, in fact, when selecting ColorSync it is the built-in color management part of Mac OS that is performing the color management, and it is done based on the ICC profiles of specified paper type.
Color management ● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green, and blue; or cyan, magenta, and yellow; depending on the color model used in the image. The Reset button restores each slider to its default central position.
Color management Color management scenarios The following step-by-step instructions for specific printing jobs using specific software are similar to those you can find in HP's Knowledge Center on the Web. You are recommended to consult the Knowledge Center at http://www.hp.com/go/knowledge_center/djz3100/ for further examples and for the most up-to-date information.
5. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile. Otherwise, select Assign working space; in this case, if the displayed image does not look correct, try assigning it to other color spaces with Edit > Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are satisfied. ● Click OK. From the File menu, select Print with Preview.
Color management ● ● 6. Click Print. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3100 24in Photo). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ● ● Paper Type: select the paper type that is currently loaded into the printer. ● Quality Options: select Standard and drag the slider to Quality. Select the Color tab. ● 68 Options > Rendering Intent: select Perceptual. Select Print in Color.
● Color management ● Under Color Management, select Application Managed Colors. Click Print. Print a black-and-white photo for an exhibition (Photoshop, Mac OS) This example uses Adobe Photoshop CS2 under Mac OS X and the color management is done by the printer. NOTE Application-managed colors could be used in this example, exactly as in the previous example. However, printer-managed colors will be used this time, in order to illustrate both methods of color management.
Color management 4. 5. 70 ● Conversion Options > Intent: select Perceptual. ● Click OK. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile.
6. a. Check Monochrome. b. Drag any source channel's slider to the left to decrease the channel's contribution to the output channel or to the right to increase it, or enter a value between -200% and +200% in the text box (for example: 30% Red, 59% Green, 11% Blue). Using a negative value inverts the source channel before adding it to the output channel. c. Drag the slider or enter a value for the Constant option.
Color management ● ● 7. Options > Rendering Intent: select Perceptual. Click Print. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3100 24in Photo). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ● ● Paper Type: select the paper type that is currently loaded into the printer. ● Quality Options: select Standard and drag the slider to Quality. Select the Color tab. ● Select Print in Grayscale.
● Under Color Management, select Printer Managed Colors, and then select Use Adobe RGB (1998) from the source profile list. Click Print. Print a digital album (Aperture, Mac OS) This example uses Apple Aperture under Mac OS X and the color management is done by Aperture. 1. ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use.
Color management 6. 7. 74 You can let Aperture place your images into the book automatically (select Autoflow Unplaced Images from the Book Actions menu ), or you can place them manually by drag and drop. Furthermore: ● You can scale, crop, and pan the image. ● You can set an image as page background and apply wash. Print your book, using the Print button in the Book Layout Editor. ● Presets Name list: select your book preset. ● Select Copies and Pages to print.
8. Gamma: Because computer displays are illuminated, images displayed on computers tend to look more luminous than when printed. Increasing the Gamma from the default of 1.0 can compensate for this. Usually, a setting 1.1 to 1.2 is adequate. Click the Printer Settings button. ● Printer: select the printer (for example, HP Designjet Z3100 24in Photo). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab.
Color management ● ● Under Color Management, select Application Managed Colors. Click Print. Proof a press using the EFI RIP 1. Open EFI Designer Edition for HP. 2. Open the RIP Preferences, and the Color tab will appear by default. 3. 76 ● Select Proofing as Color output preset. ● Select the input/emulation CMYK profile for the press you want to emulate. For example, ISOcoated.icc (for Europe), Best_SWOP_Ref_Presssheet_2003.icc (for US).
Color management 4. Drag and drop the file you want to proof to the RIP queue (see picture). Remember the supported formats are: PS level 3, PDF 1.7, EPS, TIFF, JPEG, DCS 2.0, PDF/X1a, PDF/X. 5.
Color management 78 Chapter 6 Color management ENWW
ENWW Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job Retrieving printer usage information 7 79
Get printer accounting information There are various different ways of getting accounting information from your printer. Retrieving printer usage information ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 80. ● View ink and paper usage for each of your recent jobs by using HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) or the front panel, see Check ink and paper usage for a job on page 80.
Ink and paper statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) 1. Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 19. 2. Go to the Accounting window to view information regarding the most recent jobs. 3. Under Windows, go to the Job Accounting tab. Retrieving printer usage information Under Mac OS, select Information > Job Accounting and click on the Look Up button.
Retrieving printer usage information 82 Chapter 7 Retrieving printer usage information ENWW
ENWW Handling ink cartridges and printheads ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead Handling ink cartridges and printheads 8 83
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. The 24 inch printers come with twelve 69 ml introductory cartridges. The 44 inch printers come with twelve 130 ml cartridges. You can purchase 130 ml ink cartridges for both printers, see Accessories on page 105. CAUTION Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 171).
Remove an ink cartridge There are three occasions when you need to remove an ink cartridge. ● The ink level in the cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridge is empty or faulty, and you must replace it to continue printing. ● The ink cartridge has expired. CAUTION Do not try to remove an ink cartridge while printing.
4. Pull the cartridge straight up. NOTE Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE Avoid storing partially used ink cartridges. Handling ink cartridges and printheads 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 86 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color.
Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. Handling ink cartridges and printheads 3. If you have difficulty, see Cannot insert an ink cartridge on page 144. 5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel.
CAUTION Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 171). Avoid touching pins, leads, and circuitry. Check the printhead status The printer automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. Press the Menu key to return to the main menu and select the Ink menu icon information. 2. Select the printhead on which you want information. 3.
WARNING! Printhead replacement must be performed with the printer powered on. 1. Press the Menu key to return to the main menu and select the Ink menu icon printheads. The printer moves the carriage into the correct position. CAUTION If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it tries to move back to its normal position in the righthand end. ENWW 3.
Handling ink cartridges and printheads 90 6. Push the handle back to raise the carriage lid. 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead.
10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. ENWW 1. If the printhead is new, shake the printhead vigorously before removing the protective caps. 2. Remove the orange protective caps by pulling them down.
3. Clean the bottom of the printhead by wiping it with the swab provided or with a cotton swab and de-ionized or distilled water. WARNING! Do not touch the electrical connections on the backside of the printhead. Handling ink cartridges and printheads 4. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 5.
6. Push down as indicated by the arrow shown below. CAUTION When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted. If you have difficulty, see Cannot insert a printhead on page 144. Insert any other printheads, that need to be installed, with the same procedure, then close the carriage lid. 8.
9. Lower the handle to rest on the carriage lid. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 10. Close the window. Handling ink cartridges and printheads 11. The front-panel display confirms that all printheads are correctly inserted.
Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits Maintaining the printer 9 ENWW 95
Check printer status You can check the current status of the printer in various ways: ● If you start HP Easy Printer Care under Windows or HP Printer Utility under Mac OS, and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover. Maintaining the printer 4.
Maintaining the printer 98 7. Unscrew and remove the cutter stop using the TORX PLUS screwdriver provided with the new cutter. The screw is captive and will not fall out. 8. Remove the old cutter. 9. Take the new cutter from the maintenance kit and move the plunger at the top slowly back and forth within its housing to check that it moves freely.
10. Slide the new cutter into position on the cutter rail. The two wheels on the bottom of the cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Maintaining the printer Check that the cutter runs smoothly up and down the rail. You can leave it anywhere on the rail; the printer will park it correctly later.
11. Fit the cutter stop onto the end of the cutter rail, holding it there with one hand while you tighten the screw with the screwdriver in your other hand. 12. Put the left end cover back on the printer, aligning the protrusions with the holes in the printer. Maintaining the printer 13. Close the ink cartridge cover. 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctly installed.
Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required. However, in order to maintain the best print quality, replace a cartridge when it reaches its expiration date. The printer's front panel notifies you when any cartridge reaches its expiration date. You can also check a cartridge's expiration date at any time: see Check printer status on page 96. See also Handling ink cartridges and printheads on page 83. Move or store the printer 1.
already used in preparing the printheads. Go to the front panel and select the Image Quality Maintenance menu icon , then Advanced > Purge ink. Tip Because preparing and purging the printheads uses both time and ink, you are strongly recommended to leave the printer always on or in sleep mode, whenever possible, to maintain the health of the printheads. In both cases, the printer wakes up from time to time to maintain the printheads.
Printer maintenance kits Three maintenance kits are available for your printer, containing components that may need to be replaced after long use. When one of them is needed, a message is displayed on the front panel and by HP Easy Printer Care under Windows or HP Printer Utility under Mac OS. Maintaining the printer When you see the message, you should contact HP Support (see Contact HP Support on page 164) and request the maintenance kit.
Maintaining the printer 104 Chapter 9 Maintaining the printer ENWW
10 Accessories How to order supplies and accessories ● Introduction to the accessories Accessories ● ENWW 105
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/designjetz3100_order/ on the Web. ● Contact HP Support (see Contact HP Support on page 164). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Table 10-2 Printheads Printhead Part number HP 70 Light Magenta & Light Cyan Printhead C9405A HP 70 Magenta & Yellow Printhead C9406A HP 70 Photo Black & Light Gray Printhead C9407A HP 70 Blue & Green Printhead C9408A HP 70 Matte Black & Red Printhead C9409A HP 70 Gloss Enhancer & Gray Printhead C9410A Order paper The following paper types are currently provided for use with your printer. NOTE This list is likely to change over the course of time. For the latest information, see http://www.hp.
Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Universal Instant-Dry Photo Semi-Gloss 190 100 ft = 30.5 m 24 in = 610 mm Q6579A 36 in = 914 mm Q6580A 42 in = 1067 mm Q6581A HP Photo Paper RC Matte 200 100 ft = 30.5 m 36 in = 914 mm C7946A (AEN) 400 20 ft = 6.1 m 24 in = 610 mm Q8708A 50 ft = 15.2 m 36 in = 914 mm Q8709A 42 in = 1067 mm Q8710A 20 ft = 6.1 m 24 in = 610 mm Q8673A (ELN) 50 ft = 15.
Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Professional Semi-Gloss Contract Proofing Paper 235 100 ft = 30.5 m 18 in = 458 mm Q8049A (EN) 24 in = 610 mm Q7971A (EN) HP Proofing Matte 146 18 in = 458 mm Q7896A (EN) 24 in = 610 mm Q1968A (EN) 100 ft = 30.5 m HP Banner and Sign Material HP Durable Display Film 205 50 ft = 15.2 m 36 in = 914 mm Q6620A (EN) HP Instant-Dry Indoor Banner, Gloss 195 50 ft = 15.
Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Universal Coated Paper 95 150 ft = 45.7 m 24 in = 610 mm Q1404A (AEJN) 36 in = 914 mm Q1405A (AEJN) 42 in = 1067 mm Q1406A 16.54 in = 420 mm Q1443A (J) 18 in = 458 mm Q7897A (EN) 23.39 in = 594 mm Q1442A (EJ) 24 in = 610 mm C6019B 33.11 in = 841 mm Q1441A (EJ) 36 in = 914 mm C6020B 42 in = 1067 mm C6567B 300 ft = 91.4 m 36 in = 914 mm C6980A 100 ft = 30.
Table 10-4 Sheet paper (continued) Paper type g/m² Length Width Part numbers 90 24 in = 610 mm 18 in = 457 mm Q1961A (AEN) 36 in = 914 mm 24 in = 610 mm Q1962A (AEN) 11 in = 279 mm 8.5 in = 216 mm 51634Y (N) 17 in = 432 mm 11 in = 279 mm C1855A (N) HP Bond and Coated Paper HP Coated Paper HP Premium Inkjet Paper Non-recommended paper types In many cases, paper types that HP does not support may nevertheless be compatible with your printer.
The weight of the stand is 12.22 kg (44 inch) or 10.12 kg (24 inch). HP-GL/2 upgrade HP-GL/2 is a standard file format that HP developed for CAD applications. It was designed to preserve line and text quality and minimize network traffic. The HP-GL/2 Upgrade Kit for the HP Designjet Z3100 Photo series enables your printer to understand and print HP-GL/2 files; and it provides print job management facilities. It has the following advantages. ● Compatibility with existing HP-GL/2 files.
HP Advanced Profiling Solution HP and GretagMacbeth have worked together to develop the HP Advanced Profiling Solution, powered by GretagMacbeth™ technology, which takes advantage of the spectrophotometer built into the printer to provide a revolutionary end-to-end calibrated ICC color workflow.
● Friendlier control of image size and placement, including user-definable defaults. ● Exclusion of most settings that are focused on Graphics Design users (for instance, registration marks), making the user interface less cluttered. This accessory will be available only from the Designjet Online Web site (http://www.hp.com/go/ designjet/).
Troubleshooting paper issues 11 Troubleshooting paper issues ENWW ● The paper cannot be loaded successfully ● The paper has jammed ● Prints do not fall nicely into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate the paper advance 115
Troubleshooting paper issues The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
If the sheet is caught by the printer but is not inserted straight, the front panel displays the following instructions. 1. When prompted by the front-panel display, lift the blue lever on the left. 2. Adjust the sheet to align with the front and right side blue lines. 3. Once the sheet is aligned, press OK on the front panel. 4. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment.
Troubleshooting paper issues The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go.
Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. WARNING! Do not move the paper sideways, as it could damage the printer. ENWW 7. Carefully remove all small pieces of paper. 8. Lower the blue lever. The paper has jammed 119 Troubleshooting paper issues 5.
Troubleshooting paper issues 9. Close transparent window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet. See Load a roll into the printer on page 27 or Load a single sheet on page 31. NOTE If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. Prints do not fall nicely into the basket ● Ensure the basket is correctly installed. ● Ensure the basket is open.
By default the printer is set to automatically cut the paper after the drying time has been completed. However, there are some papers that cannot be cut, such as canvas or very thick paper, even when the Form feed and cut key is pressed. If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles. If the cutter is turned off, or the paper selected is canvas, the Form feed and cut key only advances the paper.
Troubleshooting paper issues Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark bands appear in the print and image grain may increase. The printer is calibrated to advance correctly with all the papers appearing in the front panel.
Press the OK key on the front panel, to save the value. 6. Wait until the front panel displays the status screen and re-print your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration. 1. Press the Menu key to return to the main menu and select the Image Quality Maintenance menu icon 2.
Troubleshooting paper issues 124 Chapter 11 Troubleshooting paper issues ENWW
ENWW ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin, or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected
General advice When you have any print-quality problem: Troubleshooting printquality issues ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 107. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer.
Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): ENWW 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 41).
If the problem persists despite all the above actions, contact your customer service representative for further support. Lines are too thick, too thin, or missing Troubleshooting printquality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 41).
3. Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and turn on the Maximum detail option. 4. Change your image rendering resolution to 300 dpi or 600 dpi depending on your printing needs. You can find the Max. Application Resolution option in the Windows driver dialog's Advanced tab, under Document Options > Printer Features. Lines print double or in the wrong colors ● Colored lines are printed double, in different colors.
Troubleshooting printquality issues 1. Check that you are using appropriate print-quality settings. See Printing on page 41. 2. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 88 and Insert a printhead on page 91. 3. Align the printheads. See Align the printheads on page 148. Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 41). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Troubleshooting printquality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper, HP Super Heavyweight Coated Paper, or thicker Digital Fine Art papers.
Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Use a recommended paper type (see Order paper on page 107) and the correct print settings. 3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect performance. 4.
Edges of objects are darker than expected Troubleshooting printquality issues If edges of objects seem darker than expected, and you have already set the print-quality slider to Quality in the driver dialog (Mac OS Print dialog), select the custom print-quality options, and make sure that the More Passes and Maximum Detail options are turned off. See Printing on page 41.
White spots on the print You may notice white spots on the print. This is probably due to paper fibers, dust, or loose coating material. To avoid this problem: Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Troubleshooting printquality issues 1.
If you have to use such files, try to ensure that the EPS, PDF, or grayscale images are already in the same color space that you intend to use later on in Adobe InDesign or QuarkXPress. For instance, if your final goal is to print the job in a press that follows the SWOP standard, convert the image into SWOP when you create it.
● Reduce the resolution so that the whole image requires fewer than 32,768 pixels. The Windows driver dialog includes an option called 16-bit App. Compatibility, which can be used to reduce the resolution of such images automatically. You can find this option in the Advanced tab, under Document Options > Printer Features. ● Save the file in another format, such as TIFF or EPS, and open it with another application. ● Use a RIP to print the file.
To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2. Use the View loaded paper key on the front panel to check that the selected paper type is the same as the paper type loaded into the printer. 3. At the printer's front panel, select the Image Quality Maintenance menu icon diagnostic image. , then Print Troubleshooting printquality issues It takes about two minutes to print the Image Diagnostics Print.
Troubleshooting printquality issues First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning.
Troubleshooting printquality issues And here is an example of the same printhead in a bad state: The gloss enhancer (E) cannot be seen when printed on its own, because it is a clear fluid. To make it visible in the Image Diagnostics Print, it is printed over gray ink (G). ● In part 1 (top), the gloss enhancer is seen as a slightly different gray inner section of a gray rectangle. On some papers the inner section may look darker, on other papers it may look lighter.
4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you when this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 146. 5. If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 83), or contact HP Support (see Contact HP Support on page 164).
Troubleshooting printquality issues 142 Chapter 12 Troubleshooting print-quality issues ENWW
ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Troubleshooting ink cartridge and printhead issues 13 Troubleshooting ink cartridge and printhead issues 143
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION Never clean inside the ink cartridge slots.
The front-panel display recommends reseating or replacing a printhead 1. From the front panel, turn the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready to print. If the problem remains continue with the next step. 3. Remove the printhead, see Remove a printhead on page 88. 4. Clean the electrical connections on the backside of the printhead with a lint free cloth.
First, remove the printhead (see Remove a printhead on page 88) and then use a cotton swab and a little de-ionized or distilled water to clean the bottom of the printhead until the residue is removed. Clean the printhead drop detector Troubleshooting ink cartridge and printhead issues The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing in order to substitute them for good printing nozzles.
ENWW To avoid an electric shock, switch the printer off and unplugged it. 3. Open the transparent window. 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. 6. With a dry lint free cloth, wipe the surface of the drop detector to remove any non-visible debris. Clean the printhead drop detector 147 Troubleshooting ink cartridge and printhead issues 2.
Troubleshooting ink cartridge and printhead issues 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions, and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
Reinsert printheads procedure 1. If the realignment process is running and the wrong paper is loaded, press the Cancel key on the front panel. CAUTION Do not print if the realignment process has been canceled. You can restart the alignment with the Image Quality Maintenance menu procedure. 2. Load the paper you wish to use, see Paper handling on page 23. You can use a roll or cut sheet, however, it must be A3 landscape or larger (420 by 297 mm). Photo paper is recommended for the best results.
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the transparent window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 4. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel.
14 Troubleshooting general printer issues The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Cannot access the Embedded Web Server ● Automatic file system check ● An AutoCAD 2000 memory allocation error ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXPress ● Printer alerts Troubleshooting general
The printer does not print If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.
To solve a communication problem: ● Ensure that you have selected the correct printer in your application, see Printing on page 41. ● Ensure that the printer works correctly when printing from other applications. ● Remember that very large prints may take some time to receive, process, and print. ● If the printer is connected to a network, try using it when connected directly to your computer through a USB cable.
3. If you have a TCP/IP connection to your printer, press the Menu key to return to the main menu and select the Connectivity menu icon again. 4. Select the type of connection you are using. 5. Select View Information. 6. Ensure that you see IP enabled. If not, you may need to use a different connection. If you are using a proxy server, try bypassing the server and accessing the Web server directly.
No output when printing from Microsoft Visio 2003 For more information about problems when printing large images (more than 129 inches long) from Microsoft Visio 2003, see Microsoft's online knowledge base (http://support.microsoft.com/search/). To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 129 inches and then to scale the drawing up in the driver by using the Scale to options in the Effects tab of the Windows driver.
● Embedded Web Server: The upper-right corner of the EWS screen shows the Printer status. If there is an alert in the printer, the status shows the alert text. Both the front-panel display and the EWS show the same alert. ● Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a problem in the final output. If the printer is not ready to print, it displays a warning.
15 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 164. ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge. See Handling ink cartridges and printheads on page 83.
Table 15-1 Text messages (continued) Message Recommendation PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size. PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the job. PDL Error: out of paper Load more paper. PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it. Check your cable connections.
Table 15-2 Numerical error codes (continued) Error code Recommendation 79 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 164. 94 Restart color calibration. See Color calibration on page 60. Front-panel error messages 94.
Front-panel error messages 160 Chapter 15 Front-panel error messages ENWW
HP Customer Care 16 HP Customer Care ENWW ● Introduction ● HP Professional Graphics Services ● HP Instant Support ● HP Proactive Support ● Contact HP Support 161
HP Customer Care Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/. HP Installation The HP Installation service unpacks, sets up, and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ lookuptool/.
HP Customer Care See also Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 19. Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation.
ENWW Caribbean: 1 800 711 2884 ● Central America: 1 800 711 2884 ● Chile: 800 HP INVENT, 123 800 360 999 ● China: 800 810 59 59, 10 6564 59 59 ● Colombia: 01 8000 51 HP INVENT, local 571 606 9191 ● Czech Republic: 420 261 307 310 ● Denmark: 70 11 77 00 ● Ecuador: 999 119, 1 800 225 528 ● Egypt: 202 532 5222 ● Finland: 0203 53232 ● France: 08 26 10 49 49 ● Germany: 0180 52 58 143 ● Greece: 210 6073603, 801 11 22 55 47 ● Guadaloupe: 0800 99 00 11, 877 219 8791 ● Guatemala: 1 800 9
HP Customer Care ● Paraguay: 00 811 800, 800 711 2884 ● Panama: 001 800 711 2884 ● Peru: 0 800 10111 ● Philippines: 632 888 6100 ● Poland: 22 566 6000 ● Portugal: 213 164 164 ● Puerto Rico: 1 800 652 6672 ● RSA: 27 11 258 9301, local 086 000 1030 ● Romania: 40 21 315 4442 ● Russia: 095 797 3520, 812 3467 997 ● Saudi Arabia: 6272 5300 ● Slovakia: 2 50222444 ● South Africa: 0800 001 030 ● Spain: 902 010 333 ● Sweden: 077 130 30 00 ● Switzerland: 0848 80 20 20 ● Taiwan: 886 2
ENWW ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Printer specifications 17 Printer specifications 167
Functional specifications Table 17-1 HP 70 ink supplies Printheads Two inks in each printhead: gloss enhancer and gray, blue and green, magenta and yellow, light magenta and light cyan, photo black and light gray, and matte black and red Ink cartridges Cartridges containing 130 ml of ink: gloss enhancer, gray, blue, green, magenta, yellow, light magenta, light cyan, photo black, light gray, matte black, and red Printer specifications Table 17-2 Paper sizes Roll Width Minimum Maximum 18 inches (460
17 mm = 0.67 inches (sheet) Table 17-5 Mechanical accuracy ±0.2% of the specified vector length or ±0.1 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed.
Environmental specifications Table 17-10 Printer environmental specifications Printer specifications Temperature range Humidity range Operating for optimal print quality 22°C to 26°C (72°F to 79°F) 30% to 60% Operating for standard printing 15°C to 35°C (59°F to 95°F) 20% to 80% Printer without consumables 5°C to 40°C (41°F to 104°F) Non-operating packed consumables and printer: -40°C to 60°C (-40°F to 140°F) Acoustic specifications Printer acoustic specifications (declared according to ISO 92
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
IP address A unique identifier that identifies a particular node on a TCP/IP network. It consists of four integers separated by dots. Jetdirect HP's brand name for its series of print servers that allow a printer to be connected directly to a local area network. LED Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated. MAC address Media Access Control address: a unique identifier used to identify a particular device on a network.
Index A accessories order 111 accounting 80 acoustic specifications 170 adding paper types 37 advance paper 39 alerts errors 155 alerts, warnings 155 B banding problems 122 basket output problems 120 black and white 49 blurred lines 130 buzzer on/off 21 C calibration color 60 cannot load paper 116 clean the platen 133 clean the printer 96 clipped at bottom 136 clipped image 136 color 54 color calibration 60 color management options 63 color management process 59 color management scenarios 66 color profilin
graininess 131 graphic languages 169 gray shades 49 H hard disk specification 169 HP Advanced Profiling Solution 113 HP Care Packs 162 HP Customer Care 162 HP Installation 163 HP Instant Support 163 HP Photosmart Pro 113 HP Proactive Support 163 HP Start-Up Kit 162 HP Start-Up Kit CD/DVD 2 HP Support 164 HP-GL/2 22 HP-GL/2 upgrade 112 I image diagnostics print 137 image problems clipped at bottom 136 clipped image 136 missing objects 137 PDF problems 137 Visio 2003 155 ink cartridge about 84 cannot insert 1
profiling, accessory 113 ProPrint 113 Q quality, high 48 QuarkXPress, unavailable driver features 155 R reprint a job 50 rescale a print 44 RIP 112 roll paper choose spindle 24 load into the printer 27 load onto the spindle 25 unload 30 S safety precautions 2 satin photo paper 49 scale a print 44 scratched prints 132 scuffed prints 132 sheet paper load 31 unload 35 shortcuts 43 sleep mode wait time 20 slow printing 152 software 7 software update 102 specifications acoustic 170 ecological 169 environmental 1
