© 2006 Hewlett-Packard Development Company, L.P. Printed in XXXXXX Imprimé en XXXXXX Stampato in XXXXXX www.hp.com HP Designjet Z2100 Photo printer series Printed printed on chlorine free paper HP Designjet Z3100ps GP Photo Printer Quick Reference Guide Quick Reference Guide Q6675-90001 148mm X 210mm BACK COVER 11.
HP Designjet Z3100ps GP Photo Printer Quick reference guide
Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Adobe Photoshop®, and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Table of contents 1 Introduction Safety precautions .................................................................................. HP Start-Up Kit ....................................................................................... The front panel ...................................................................................... Printer software ...................................................................................... 1 1 2 3 2 Personalizing the printer Turn printer on and off ....
7 Accessories How to order supplies and accessories ................................................... Order ink supplies ............................................................... Order paper ....................................................................... Non-recommended paper types ............................ Order accessories ............................................................... 35 35 36 37 37 8 Troubleshooting paper issues The paper has jammed .................................
Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. Use the power supply voltage specified on the nameplate. Avoid overloading ● the printer's electrical outlet with multiple devices. Ensure the printer is well-grounded. Failure to ground the printer may result in ● electrical shock, fire, and susceptibility to electromagnetic interference.
The front panel Introduction Your printer's front panel is located on the front of the printer, in the center.
Up key - To go up in a menu or option, or to increase a value, for example when configuring the front-panel display contrast or the IP address. 7. Cancel key - To abort a procedure or interaction. 8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power key light is off the device is off. If the power key light is blinking green, the device is starting up. If the power key light is green on, the device is on.
● Introduction ● 4 The Embedded Web Server, runs in the printer and enables you to use a Web browser on any computer to check ink levels and printer status, see Access the Embedded Web Server on page 7. Advanced Profiling Solution included on separate DVD, to be installed after other HP software (drivers and printer utilities).
2 Personalizing the printer Turn printer on and off Personal settings TIP: The printer is Energy Star compliant and can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (30 minutes by default), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display returns it to active mode, and it can resume printing immediately.
Personal settings To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 55 minutes.
If you have followed these instructions but failed to get through to HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Using your printer on DVD. Access the Embedded Web Server The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser running on any computer. The following browsers are known to be compatible with the Embedded Web Server: Internet Explorer 5.5 or later, for Windows ● Internet Explorer 5.
Personal settings 8 Chapter 2 Personalizing the printer ENWW
3 Paper handling Choose which spindle to use Ensure you use the correct spindle. The illustrations in the Load a roll onto the spindle on page 10 procedure and the Load a roll into the printer on page 12 procedure show the black spindle. You must use the gray spindle if you are loading the following categories and types of rolled papers wider than 36 in (91.5 cm).
Load a roll onto the spindle CAUTION: Ensure the sheet tray is closed. 1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling 2. 10 The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle.
3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed. 4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table. TIP: 5. You may need two people to handle a large roll. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle.
6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll. 7. Ensure the blue paper stop is pushed in as far as it goes; until both ends are against the stoppers. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 35. Load a roll into the printer There are two ways to load a roll.
Rest the blue end of the spindle on the right side roll holder. If you are loading the gray spindle, ensure the rounded side of the spindle top is resting on the roll holder. 4. With both hands, push the spindle into both roll holders at the same time. The spindle snaps into place. Paper handling 3.
5. If the edge of the roll is torn (sometimes due to tape used to hold end of the roll) or not straight, pull paper slightly beyond the cutting groove and use a cutter to cut a straight edge. CAUTION: Cut the paper as straight as possible, as uneven paper does not load correctly. 6. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path, the results may be painful.
Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feeds it automatically into the printer. 8. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet. Select Roll with the Up and Down keys and press OK. 9. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see Using your printer on DVD. 10.
13. If the paper is loose on the roll, lightly rewind from the end of the spindle until tight. NOTE: If you have an unexpected issue at any stage of the paper loading process, see Using your printer on DVD. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints.
5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see Using your printer on DVD. 6. Continue with step six of the easy loading process, skipping steps eight and nine. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints.
Paper menu procedure with paper on the roll If there is paper on the roll, you can also start the process from the paper menu in the front panel's main menu. 1. Press the Menu key to return to the main menu, select the Paper menu icon . 2. Select Unload paper. 3. Continue from step two of the Unload paper key process. Roll out of paper procedure If the end of the paper is no longer attached to the roll use the following procedure. 1.
Easy loading procedure 1. Standing in front of the printer, open the sheet tray. If the sheet is long, extend the right extension. If the sheet is also wide extend the left extension. TIP: If the tray is difficult to open, try opening from behind the printer. NOTE: The extensions are seven cm and snap in place. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper cannot continue, with thicker sheets you feel resistance.
5. Enter your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see Using your printer on DVD. 6. The printer checks the alignment and measures the sheet. Paper handling NOTE: Depending on the length of the sheet, it feeds out the front of the printer. 7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print.
2. Press the Menu key to return to the main menu and select the Paper menu icon . Select Paper load. 4. Select Load sheet. Paper handling 3.
5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see Using your printer on DVD. 6. Continue with step two of the easy loading procedure, skipping steps four and five. Unload a single sheet To unload a sheet without printing, use the Unload paper key or the paper menu procedure. NOTE: To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer.
Paper menu procedure You can also unload a sheet from the paper menu. 1. Press the Menu key to return to the main menu and select the Paper menu icon . Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in the basket. Paper handling 2.
Paper handling 24 Chapter 3 Paper handling ENWW
4 Printing Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. Alternatively, you can select from the custom options: Best, Normal, and Fast.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received (even if they have not started to print yet). Select paper size The paper size can be specified in the following ways. NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Using your printer on DVD.
Select margins options By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways. In the Windows driver dialog: select the Paper/Quality tab and then ● the Layout button. In the Mac OS Print dialog (PostScript driver): select the Finishing ● panel and then Layout. In the Mac OS Print dialog (PCL driver): select the Paper Type/ ● Quality panel and then Layout.
are appropriate for a particular kind of job, so that you can set them all with a single click. Some settings (such as paper size, paper source, and orientation) may be overridden by the values provided by your application. To use a shortcut, select the Printing Shortcuts tab in the Windows driver dialog. NOTE: Shortcuts are available only under Windows. You can see a list of available shortcuts; select the one that matches the kind of job you want to print.
Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print. To preview a print under Windows, you have the following options: ● Use your application's print preview option. ● Check the Show preview before printing option, which you can find ● in the driver's Printing Shortcuts tab, Paper/Quality tab, and Features tab.
● If you are using the PCL driver, click the PDF button at the bottom of the Print dialog box, then click HP Print Preview. This provides a preview with more features, such as the ability to change paper size, paper type, and print quality, and to rotate the image. See below: NOTE: HP Print Preview is not available if you are using Adobe InDesign, Adobe Illustrator, Adobe Reader, or Apple Aperture. ● To preview a print using the Embedded Web Server, select Basic settings > Hold for preview.
Color management Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks, and paper type that you are using, and under your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers situated in different geographical locations.
Color management You can start color calibration in the following ways: From the printer driver alert that recommends calibration. ● From the HP Color Center: select Calibrate Your Printer. ● ● From the front panel: select the Image Quality Maintenance menu icon , then Calibrate color. The calibration process is fully automatic and can be performed unattended after you have loaded paper of the type you wish to calibrate—which should be A4, Letter, or any larger size.
6 Maintaining the printer Clean the exterior of the printer Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap. CAUTION: Do not use abrasive cleaners on the printer. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required.
Maintaining the printer If you experience very slow progress while uploading the firmware file to the printer, the reason could be that you are using a proxy server. In that case, try bypassing the proxy server and accessing the Embedded Web Server directly. In Internet Explorer 6 for Windows, go to Tools > Internet Options > ● Connections > LAN Settings, and check the Bypass proxy server for local addresses box.
7 Accessories How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: Visit http://www.hp.com/go/designjetz3100_order/ on the Web. ● Contact HP Support (see Contact HP Support on page 53). ● The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Table 7-1 Ink cartridges (continued) Cartridge Part number HP 70 Yellow 130 ml Ink Cartridge Twin Pack CB345A HP 70 Light Magenta 130 ml Ink Cartridge Twin Pack CB346A HP 70 Red 130 ml Ink Cartridge Twin Pack CB347A HP 70 Green 130 ml Ink Cartridge Twin Pack CB348A HP 70 Blue 130 ml Ink Cartridge Twin Pack CB349A HP 70 Gloss Enhancer 130 ml Ink Cartridge Twin Pack CB350A HP 70 Light Cyan 130 ml Ink Cartridge Twin Pack CB351A Table 7-2 Printheads Accessories Printhead Part number HP 70 Li
Non-recommended paper types In many cases, paper types that HP does not support may nevertheless be compatible with your printer. However, the following paper types are unlikely to give satisfactory results: Photo paper that swells ● Brochure paper ● Order accessories The following accessories can be ordered for your printer.
Accessories 38 Chapter 7 Accessories ENWW
8 Troubleshooting paper issues The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. Open the window. 3. Try to move the printhead carriage out of the way. Paper issues 2.
4. Lift the blue lever as far up as it goes. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. CAUTION: Do not move the paper sideways, as it could damage the printer.
Carefully remove all small pieces of paper. 8. Lower the blue lever. 9. Close transparent window. Paper issues 7.
10. Switch on the printer. 11. Reload the roll, or load a new sheet. See Load a roll into the printer on page 12 or Load a single sheet on page 18. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
Troubleshooting print-quality issues General advice When you have any print-quality problem: To achieve the best performance from your printer, use only genuine ● manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 36. Make sure that the paper type selected in the front panel is the same as the ● paper type loaded into the printer.
Print-quality issues Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 25).
Print-quality issues The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 25). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Print-quality issues Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. At the same time, check the color calibration status. If the status is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 31.
Page layout applications such as Adobe InDesign and QuarkXPress do not support color management of EPS, PDF, or grayscale files. If you have to use such files, try to ensure that the EPS, PDF, or grayscale images are already in the same color space that you intend to use later on in Adobe InDesign or QuarkXPress. For instance, if your final goal is to print the job in a press that follows the SWOP standard, convert the image into SWOP when you create it.
Print-quality issues the bottom of the image will be clipped. To print the whole image, try these suggestions: Try using the PostScript printer driver to print your job, if you have not already ● tried it. Reduce the resolution so that the whole image requires fewer than 32,768 ● pixels. The PCL and HP-GL/2 drivers for Windows include an option called 16bit App. Compatibility, which can be used to reduce the resolution of such images automatically.
10 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 53. ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge. See Using your printer on DVD.
Table 10-1 Text messages (continued) Front-panel errors Message Recommendation Paper too small to print paper advance calibration Unload paper and load larger paper. Paper too small to scan paper advance calibration Unload paper and load larger paper. PDL Error: Ink system not ready Clean the printheads. See Using your printer on DVD. PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size.
ENWW Error code Recommendation 52:01 The printer needs internal cleaning. See Using your printer on DVD. If the problem persists, contact HP Support. See Contact HP Support on page 53. 61:01 The file format is wrong and the printer cannot process the job. Check the graphic language setting of your printer (see Using your printer on DVD). If you are sending PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and the application.
Front-panel errors 52 Chapter 10 Front-panel error messages ENWW
11 HP Customer Care Contact HP Support ● ● ● ● ● ● , then View printer information The computer you are using Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers) The cable you are using (by part number) and where you purchased it The type of interface used on your printer (USB or network) The software name and version you are currently using If possible, print out the following reports; you may be asked to fax them to the sup
HP Customer Care ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● 54 Brazil: 0800 157 751, local 55 11 3747 7799 Canada: 1 800 HP INVENT Caribbean: 1 800 711 2884 Central America: 1 800 711 2884 Chile: 800 HP INVENT, 123 800 360 999 China: 800 810 59 59, 10 6564 59 59 Colombia: 01 8000 51 HP INVENT, local 571 606 9191 Czech Republic: 420 261 307 310 Denmark: 70 11 77 00 Ecuador: 999 119, 1 800 225 528 Egypt: 202 532 5222 Finland: 0203 53232 France: 08 26 10 49 49 Germany: 0180 52 58
ENWW Norway: 800 62 800 Paraguay: 00 811 800, 800 711 2884 Panama: 001 800 711 2884 Peru: 0 800 10111 Philippines: 632 888 6100 Poland: 22 566 6000 Portugal: 213 164 164 Puerto Rico: 1 800 652 6672 RSA: 27 11 258 9301, local 086 000 1030 Romania: 40 21 315 4442 Russia: 095 797 3520, 812 3467 997 Saudi Arabia: 6272 5300 Slovakia: 2 50222444 South Africa: 0800 001 030 Spain: 902 010 333 Sweden: 077 130 30 00 Switzerland: 0848 80 20 20 Taiwan: 886 2 872 28000 Thailand: 0 2353 9000 Tunisia: 71 89 12 22 Turkey:
HP Customer Care 56 Chapter 11 HP Customer Care ENWW
Index L load paper choose spindle 9 roll into the printer 12 roll into the printer easy load 12 roll into the printer with paper menu roll onto the spindle 10 sheet 18 sheet easy load 19 sheet with paper menu 20 A accessories order 37 C calibration color 31 clean the printer 33 clipped image 47 color calibration 31 inaccurate 46 core adaptors 11 M margins 27 E Embedded Web Server access 7 error messages, front panel 49 F firmware update 33 front panel 2 front panel option calibrate color 32 load roll 16
R roll paper choose spindle 9 load into the printer 12 load onto the spindle 10 unload 17 S safety precautions 1 sheet paper load 18 unload 22 shortcuts 27 software 3 spindle choose spindle 9 support services HP Support 53 T telephone numbers 53 U unload paper roll out of paper 18 roll out of the printer 17 roll out of the printer with paper menu 18 roll out of the printer with Unload paper key sheet 22 sheet with paper menu 23 sheet with Unload paper key 22 58 Index 17 ENWW
Printed on chlorine free paper Printed printed on chlorine free paper © 2007 Hewlett-Packard Development Company, L.P. © 2006 Hewlett-Packard Development Company, L.P. Printed in XXXXXX Imprimé en XXXXXX Printed in XXXXXX Stampato in XXXXXX Imprimé en XXXXXX Stampato in XXXXXX www.hp.com www.hp.com Q6660-90001 c h Q6675-90001 148mm X 210mm BACK COVER 11.
