HP Designjet Z3200 Photo Printer Using your printer
Legal notices Trademarks © 2008 Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The information contained herein is subject to change without notice. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction Safety precautions ................................................................................................................................ 2 HP Start-Up Kit ..................................................................................................................................... 2 Your printer's documentation ............................................................................................................... 2 Using this guide ................
Access the Embedded Web Server ................................................................................................... 19 Change the language of the HP Printer Utility .................................................................................... 20 Change the language of the Embedded Web Server ......................................................................... 20 Change the sleep mode setting ..........................................................................................
High-quality printing ............................................................................................................................ 47 If you have a high-resolution image ................................................................................... 48 If you have printhead problems ......................................................................................... 48 If you are printing on photo paper ................................................................................
Get printer accounting information ..................................................................................................... 79 Check printer usage statistics ............................................................................................................ 79 Printer statistics with the HP Printer Utility ......................................................................... 79 Printer statistics with the Embedded Web Server .........................................................
The paper cannot be loaded successfully ........................................................................................ 112 Unsuccessful roll load ...................................................................................................... 112 Unsuccessful sheet load .................................................................................................. 112 Paper loading error messages .........................................................................................
Corrective action .............................................................................................................. 135 If you still have a problem ................................................................................................................. 136 13 Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge .......................................................................................................... 138 Ink cartridge status messages .......
Ecological specifications .................................................................................................................. 158 Environmental specifications ............................................................................................................ 159 Acoustic specifications ..................................................................................................................... 159 Glossary ......................................................................
x ENWW
ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Your printer's documentation ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints Introduction 1 1
Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fireand susceptibility to electromagnetic interference.
Introduction Use and maintenance These chapters help you carry out normal printer procedures and include the following topics.
Introduction The printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 44 in (1.12 m) wide.
1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Transparent window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines Introduction Front view 10. Basket Rear view ENWW 1. Spindle 2. Spindle holders 3. Quick Reference Guide holder 4.
Introduction 5. Hard power switch 6. Power cord plug in 7. Paper feeder The front panel Your printer's front panel is located on the front of the printer, in the center.
Up key - To go up in a menu or option, or to increase a value, for example when configuring the front-panel display contrast or the IP address. 7. Cancel key - To abort a procedure or interaction. 8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power key light is off the device is off. If the power key light is blinking green, the device is starting up. If the power key light is green on, the device is on.
Introduction To print any internal print, select the Internal Prints menu icon want. The following internal prints are available.
ENWW Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS) Software installation 2 9
Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Fast Ethernet Fast; varies according to network traffic Long (100 m=328 ft) Requires extra equipment (switches) Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long (100 m=328 ft) Requires extra equipment (switches) Provides additional features Software installation See http://www.hp.
If your computer fails to find any printers on the network, the Printer Not Found window is displayed, which helps you to try to find your printer. If you have a firewall in operation; you may have to disable it temporarily in order to find the printer. You also have the options of searching for the printer by its URL, IP address or MAC address.
Uninstall the printer software (Windows) 1. Insert the HP Start-Up Kit CD into your CD drive. If the CD does not start automatically, run the autorun.exe program in the root folder of the CD. 2. Select Modify Installation and follow the instructions on your screen to uninstall the printer software.
The printer software is installed, including the printer driver and the HP Printer Utility. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 8. When you reach the Select Printer screen, look for your printer's mDNS service name (which you noted in step 1) in the Printer Name column. Software installation 6.
TCP/IP connection 1. Go to your printer's front panel and press the Menu key until you see the status screen. Software installation Note the URL of your printer (http://XXXX11 in this example). 2. Insert the HP Start-Up Kit CD into your CD drive. 3. Open the CD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6.
9. Continue following the instructions on the screen. When you reach the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network. 10. When the HP Printer Setup Assistant has finished, you can remove the CD from the CD drive. If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the CD.
12. Your printer is now connected. In the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer. 13. When the HP Printer Setup Assistant has finished, you can remove the CD from the CD drive. If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the CD.
ENWW Personalizing the printer ● Turn printer on and off ● Change the language of the front-panel display ● Access the HP Printer Utility ● Access the Embedded Web Server ● Change the language of the HP Printer Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display contrast ● Change the units of measurement ● Configure network settings Personal settings 3 17
Turn printer on and off TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display returns it to active mode, and it can resume printing immediately.
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● ● , If you can understand the current front-panel display language, select the Setup menu icon then Front panel options > Select language. If you cannot understand the current front-panel display language, start with the printer powered off. At the front panel, press the OK key and hold it down. While holding the OK key down, press the Power key and hold it down.
To access the Embedded Web Server on any computer, open your Web browser and give the address of your printer. You can find out the address of your printer (starting with http:) from the front-panel display, by looking at the status screen. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 147.
Change the front-panel display contrast To change the contrast of the front-panel display, go to the front panel and select the Setup menu icon , then Front panel options > Select display contrast, and enter a value using the Up or Down key. Press the OK key to set the value. The default contrast is set to 50. Change the units of measurement To change the units of measurement in the front-panel display, go to the front panel and select the Setup menu icon set to metric.
4 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Print on loaded paper ● Move the paper ● Maintain the paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Paper handling 22 Chapter 4 Paper handling ENWW
General advice TIP: Before starting a paper loading process, make sure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. NOTE: All paper must be 11 inches (28 cm) or longer. A4 and US Letter paper cannot be loaded landscape. Paper handling TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling 24 2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 3.
TIP: You may need two people to handle a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stop is fitted onto the right-hand end of the spindle. 6. Put the blue paper stop onto the open end of the spindle, and push it towards the end of the roll. 7.
Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the roll holder. 2. Rest the blue end of the spindle on the right side roll holder. 3. With both hands, push the spindle into both roll holders at the same time. The spindle snaps in place.
4. If the edge of the roll is torn (sometimes due to tape used to hold the end of the roll) or not straight, pull the paper slightly beyond the cutting groove and use a cutter to cut a straight edge. TIP: Cut the paper as straight as possible, as uneven paper does not load correctly. 5. Insert the edge of the paper into the feeder. ENWW 6. Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feeds it automatically into the printer. 7.
8. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 113. 9. The printer checks the alignment and measures the width. It cuts a strip off the leading edge of glossy or satin paper to ensure perfect quality; other paper types are not cut. 10. Look at the front panel; you may find some instructions there. 11.
3. Select Paper load. 4. Select Load roll. 5. Continue with step 9 of the easy loading process (see Select your paper category and type. on page 28). Unload a roll Before unloading a roll, check whether there is paper on the roll or whether the end of the paper is no longer attached to the roll, and follow the appropriate procedure as described below. TIP: Do not touch the paper while the printer is printing, as it will cause image quality defects. Unload paper key procedure with paper on the roll 1.
2. Select Unload paper. 3. Continue from step two of the Unload paper key process. Roll out of paper procedure If the end of the paper is no longer attached to the roll, use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel that procedure. 2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer.
2. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper will not continue, with thicker sheets you feel resistance. The printer detects the sheet in three seconds. A countdown begins on the front-panel display. CAUTION: Do not push your fingers inside the printer's paper path. 3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4.
6. If you selected Sheet in the Paper Load menu, the printer checks the alignment and measures the sheet. NOTE: Depending on the length of the sheet, it feeds out the front of the printer. If you selected Sheet, without skew check, you will need to align the sheet manually. 7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display.
3. Select Paper load. 4. Select Sheet, with skew check or Sheet, without skew check. NOTE: The recommended option is Sheet, with skew check. NOTE: If you load without a skew check, print previews may not work properly. See Preview a print on page 46. 5. Continue with step 5 of the easy loading procedure (see Select your paper category and type. on page 31). Unload a single sheet To unload a sheet without printing, use the Unload paper key or the paper menu procedure.
Paper menu procedure You can also unload a sheet from the Paper menu. 1. Select the Paper menu icon 2. . Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall into the basket. View information about the paper Paper handling To view the loaded paper information, press the View loaded paper key on the front panel. You can also select the Paper menu icon and then View loaded paper.
NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 124. Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset.
6. Check that the new paper type appears in the Additional paper or Custom paper category in your printer's front panel. 7. Synchronize the new paper type with the driver by opening the HP Printer Utility. Select your printer, then the Color Center tab, then Paper Preset Management and Synchronize Paper Presets ( button under Mac OS). Now that you have imported the paper preset, you can select the paper type from the front panel and from the driver.
8. Click Next under Windows, Continue under Mac OS. 9. If the paper type permits, the printer performs a color calibration (about 10 minutes) and creates the ICC profile (about 20 minutes). Now that you have created the paper preset, you will be able to select the paper type from the front panel and from the driver under the Custom paper category. The ICC profile for the new paper type will be ready to use by your application.
6. If you wish, use the Change Printing Properties button to change the following properties: ● Paper Thickness: This is relevant to carriage height or platen gap. You should choose High if your paper weighs over 250 g/m² or if it does not have a plastic coating. ● Dry Time: The recommendation is to use Automatic by default and move to Extended if needed. ● Starwheels: Print with the starwheels up or down. ● Cutter: Enable or disable the cutter.
For more information on the processes available in the Color Center, see A summary of the color management process on page 59. Now that you have created the paper preset, you will be able to select the paper type from the front panel and from the driver under the Custom paper category. The ICC profile for the new paper type will be ready to use by your application. You can export the new paper preset to your computer and use it on other HP Designjet Z3200 series printers.
Change the drying time You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling. NOTE: Most paper types require no drying time. Select the Setup menu icon , then Print retrieval> Select drying time.
NOTE: The printer may not cut the paper immediately, as the printheads are serviced after each print and the paper cannot be cut until that process is complete. When the paper has been cut, remove the cut piece from the output tray. TIP: If strips or short prints are left in the output tray the printer could jam. Paper handling TIP: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 124.
5 Printing ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Rescale a print ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print with no margins ● Reprint an old job ● Rotate an image ● Print with crop lines ● Print on sheet paper ● Use paper economically ● Use ink economically Printing 42 Chapter 5 Printing ENWW
Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. Alternatively, you can select from the custom options: Best, Normal and Fast.
Select margins options By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways. ● In the Windows driver dialog: select the Paper/Quality tab and then the Margins/Layout button. ● In the Mac OS Print dialog: select the Paper Type/Quality panel and then Layout. You will then see at least some of the following options.
You can see a list of available shortcuts; select the one that matches the kind of job you want to print. The driver options are now adjusted to suit your job. You can either print immediately, or examine the settings to check that you agree with them. If you like, you can select a shortcut and then change some of its settings manually. TIP: Check at least the settings that you can see in the Printing Shortcuts tab: the document size, orientation, etc.
If you are printing to a single sheet, you must ensure that the image can actually fit onto the sheet, otherwise the image will be clipped. Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print. NOTE: If you load sheet paper without a skew check, the printer does not measure the length of the sheet, so the print preview will not be a reliable guide to the final printout.
◦ Click the PDF button at the bottom of the Print dialog box, then click HP Print Preview. This provides a preview with more features, such as the ability to change paper size, paper type and print quality, and to rotate the image. See below: NOTE: HP Print Preview is not available if you are using Adobe InDesign, Adobe Illustrator, Adobe Reader or Apple Aperture.
If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the driver's Paper/Quality tab under Windows), print sharpness may be improved by selecting the Maximum Detail option. ● In the driver dialog (Mac OS Print dialog): select custom instead of standard print-quality options, then check the Maximum Detail box. NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not increase the amount of ink used.
● Better PANTONE coverage ● A smoother surface ● Greater robustness Print in gray shades You can convert all colors in your image to shades of gray in the following ways: ● In your application program: many programs provide this option. ● In the Windows driver dialog: go to the Color tab and look at the Color Options section. Select Print in Grayscale. ● In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Color, then select Print In Grayscale.
In addition, you may be able to use your operating system's printer spooler to reprint old jobs, if you have already told the spooler to save old jobs. This facility depends on your operating system.
Autorotate With some printer drivers, you can also select the Autorotate option, which will automatically rotate by 90 degrees any oversized portrait images in order to save paper. Print with crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines automatically with individual jobs in the following ways: ● In the Windows driver dialog: select the Features tab, then Enable crop lines.
Use ink economically Here are some recommendations for making economical use of ink. ● Clean the printheads only when needed, and clean only those printheads that need cleaning. Cleaning the printheads can be useful, but it uses ink. ● Leave the printer permanently turned on so that it can maintain the printheads in good condition automatically. This regular printhead maintenance uses a small amount of ink.
ENWW Color management 6 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Color adjustment options ● Color management scenarios 53
Color management What is color? We see the world around us as steeped in color, where color is in the first instance simply an aspect of how we experience our environment. Color is therefore subjective. Upon further inspection we find that our color experiences are closely related to brain activity that is triggered by signals sent to it by our eyes.
● RGB (Red, Green and Blue) is the color space typically used for additive devices. A color is represented as a combination of specific quantities of red, green and blue colorants and all such combinations address the range of colors (color gamut) of the chosen device. NOTE: Subtractive devices can also be controlled using RGB data and, especially when you do not require control over how you want to use your printer’s black ink, this is an efficient option.
Color management 1. All colors 2. Computer monitor gamut 3. CMYK press gamut Finally, there are some color spaces that are not device-dependent, but instead represent how a viewer sees colors, such as CIE Lab or CIECAM02 defined by the CIE (Commission Internationale de l’Éclairage). The advantage of these spaces is that, unlike CMYK or RGB, if two objects have the same CIE Lab values then they will look the same when viewed under the same conditions.
Color management ● CMS: CMS stands for Color Management System. It is the application that converts the color information stored in the input image, which has the color space defined by a source profile, into an output image that has the color space specified by a destination profile. There are many different CMSs on the market: there are CMSs in applications, in operating systems and in printing software provided by printer manufacturers (in our case the HP Designjet Z3200 internal RIP).
Color management an RGB ICC profile, describing its color behavior for the paper that was loaded at the time of measuring.
To get the accurate and consistent colors that you want, you should follow these steps for each paper type that you use. 1. If your paper type is not already known to the printer, add it to the printer's list of known papers. See To create your own paper preset on page 36. Typical users may add a few custom paper types every year. 2. Color-calibrate the paper type, for consistent colors.
Color management Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks and paper type that you are using, and under your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers situated in different geographical locations.
The process takes about 8–10 minutes and consists of the following steps. 1. A calibration test chart is printed, which contains patches of each ink used in your printer. 2. The chart is allowed to dry for a period of time that depends on the paper type, so that the colors have time to stabilize. 3. The chart is scanned and measured using the HP Embedded Spectrophotometer. 4.
Color management In order to print accurate colors, it is necessary to convert the color values in your files to the color values that will produce the correct colors from your printer, your inks and your paper. An ICC color profile is a description of a printer, ink and paper combination that contains all the information needed for these color conversions.
4. From the measurements made by the spectrophotometer, the printer calculates the ICC profile for your printer, inks and paper type. 5. The new ICC profile is stored in the correct system folder on your computer, where your application programs can find it. The profile is also stored in the printer, so that other computers connected to the same printer can copy it. The HP Printer Utility will notify you if your printer has profiles that are not yet stored on your computer.
Color management NOTE: The printer's spectrophotometer measures from 400 to 700 nm in steps of 20 nm. All other measurement types are interpolated. Install a profile If you have obtained an ICC profile through other means than using the printer's built-in profiling software, for instance from the Internet or from a third-party profiling software package, you can still install it for use with your printer and paper. 1. Go to the HP Color Center in the HP Printer Utility.
To meet advanced color profiling needs, HP offers an optional Advanced Profiling Solution with software and monitor-calibration hardware at much lower cost than competing solutions. See HP Advanced Profiling Solution on page 109. Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor.
Color management Color management example with Photoshop In this example, you have an Adobe RGB image that you want to print from Photoshop. There are three ways of doing it. ● Select Let Photoshop determine colors in Photoshop. Select Application-Managed Colors in the printer driver. Color management is done in Photoshop. This is the recommended way. ● Select Let printer determine colors in Photoshop. Select Printer-Managed Colors and the sRGB profile in the printer driver.
● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the color model used in the image. The Reset button restores each slider to its default central position.
Color management Knowledge Center at http://www.hp.com/go/z3200/knowledgecenter/ for further examples and for the most up-to-date information. Print a color photo for an exhibition (Photoshop, Mac OS) This example uses Adobe Photoshop CS2 under Mac OS X and the color management is done by Photoshop. 1. 68 Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use.
5. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile. Otherwise, select Assign working space; in this case, if the displayed image does not look correct, try assigning it to other color spaces with Edit > Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are satisfied. ● Click OK. From the File menu, select Print with Preview.
Color management ◦ ● 6. Options > Rendering Intent: select Perceptual. Click Print. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3200 Photo 24in). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ● ◦ Paper Type: select the paper type that is currently loaded into the printer. ◦ Quality Options: select Standard and drag the slider to Quality. Click Print.
1. ENWW Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated with the printer and the print-quality level that you intend to use. See Color calibration on page 60. ● For a correct preview of the printed image, the monitor should also be profiled. 2. Open Adobe Photoshop CS2. 3. From the Edit menu, select Color Settings. ● Make sure that More Options are displayed. ● Color Management Policies: select Preserve Embedded Profiles.
Color management 4. 5. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile. Otherwise, select Assign working space; in this case, if the displayed image does not look correct, try assigning it to other color spaces with Edit > Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are satisfied. ● Click OK.
From the File menu, select Print with Preview. ● Select Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z3200 Photo 24in). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. ● Set the Position and the Scaled Print Size you need. ● Make sure that More Options are displayed. ● Select the Color Management tab. ● 7. ◦ Print: select Document.
Color management ◦ ● Quality Options: select Standard and drag the slider to Quality. Select the Color tab. ◦ Select Print in Grayscale. TIP: If you experience bronzing with these options, see Bronzing on page 127. ◦ ● Under Color Management, select Printer Managed Colors, and then select Use Adobe RGB (1998) from the source profile list. Click Print. Print a digital album (Aperture, Mac OS) This example uses Apple Aperture under Mac OS X and the color management is done by Aperture. 1.
● Theme list: select a theme in the list to see a preview of its design on the right. ● Book Size popup menu: select the physical size of the book. ● Click Choose Theme, and rename the book album. 5. If you like, change the page layout and customize it. You can add photo and text boxes, modify the box positions and the text styles. 6. You can let Aperture place your images into the book automatically (select Autoflow Unplaced ), or you can place them manually by drag and drop.
Color management 8. ● Orientation: select the orientation of your image on the paper. ● ColorSync Profile: select the correct color profile for the printer and paper that you will use. ● Select Black Point Compensation. ● Gamma: Because computer displays are illuminated, images displayed on computers tend to look more luminous than when printed. Increasing the Gamma from the default of 1.0 can compensate for this. Usually, a setting 1.1 to 1.2 is adequate. Click the Printer Settings button.
● ENWW Color management ◦ Under Color Management, select Application Managed Colors. Click Print.
7 Printer usage 78 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ● Cost accounting ● Request accounting data by E-mail Chapter 7 Retrieving printer usage information ENWW
Get printer accounting information ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 79. ● View ink and paper usage for each of your recent jobs by using the HP Printer Utility or the front panel, see Check ink and paper usage for a job on page 79. If the HP Printer Utility is not available, see Access the HP Printer Utility on page 19.
Cost accounting The usage statistics tell you the quantities of supplies that have been used. If you would like to assign a cost per unit to each item, your statistical report can include costs as well as quantities. 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 19. 2. Go to the Main tab. 3. Select Accounting > Cost assignments. Request accounting data by E-mail Printer usage 1. In the Embedded Web Server's Setup tab, select E-mail server.
ENWW Handling ink cartridges and printheads ● About the ink cartridges ● Check ink cartridge status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check printhead status ● Remove a printhead ● Insert a printhead Ink and printheads 8 81
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. You can purchase 130 ml ink cartridges for your printer, see Accessories on page 101. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 160). Avoid touching pins, leads and circuitry. Check ink cartridge status To view the ink levels of your ink cartridges, press the View ink level key on the front panel.
CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 1. ENWW From the front panel, select the Ink menu icon , then Replace ink cartridges. Open the ink cartridge cover completely. Gloss enhancer, gray, blue, green, magenta and yellow are in the left side, while light magenta, light cyan, photo black, light gray, matte black and red are in the right side. 3. Grip the cartridge you wish to remove. Ink and printheads 2.
4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. Ink and printheads 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 84 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color.
Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. Ink and printheads 3. If you have difficulty, see Cannot insert an ink cartridge on page 138. 5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel.
CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 160). Avoid touching pins, leads and circuitry. Check printhead status The printer automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. From the front panel, select the Ink menu icon , then Printhead information. 2. Select the printhead on which you want information. 3.
ENWW When the carriage has stopped moving, the front-panel display asks you to open the window. 4. Locate the carriage on the right side of the printer. 5. To Pull the handle up and toward you to release the wire loop. 6. Push the handle back to raise the carriage lid. 7. This gives you access to the printheads. Ink and printheads 3.
8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead. Ink and printheads 10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead 1. 88 If the printhead is new, shake the printhead vigorously before removing the protective caps.
Remove the orange protective caps by pulling them down. 3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 4. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down.
5. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted. If you have difficulty, see Cannot insert a printhead on page 138. Insert any other printheads, that need to be installed, with the same procedure, then close the carriage lid. 7.
8. Lower the handle to rest on the carriage lid. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. Close the window. 10. The front-panel display confirms that all printheads are correctly inserted. The printer starts checking and preparing the printheads.
9 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Change the battery ● Printer maintenance kits ● Secure Disk Erase Printer maintenance 92 Chapter 9 Maintaining the printer ENWW
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Printer Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
4. Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover.
ENWW Unscrew and remove the cutter stop using the TORX PLUS screwdriver provided with the new cutter. The screw is captive and will not fall out. 8. Remove the old cutter. 9. Take the new cutter from the maintenance kit and move the plunger at the top slowly back and forth within its housing to check that it moves freely. Replace the cutter 95 Printer maintenance 7.
10. Slide the new cutter into position on the cutter rail. The two wheels on the bottom of the cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Check that the cutter runs smoothly up and down the rail. You can leave it anywhere on the rail; the printer will park it correctly later. 11.
12. Put the left end cover back on the printer, aligning the protrusions with the holes in the printer. 13. Close the ink cartridge cover. 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctly installed. Look at the front panel and follow its instructions if there is any problem. During the normal lifetime of a cartridge, no specific maintenance is required.
5. Before transporting the printer, secure the rear tray in the closed position with tape. Otherwise, the tray could open and perhaps break and fall out of the printer. If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: damage.
If you experience very slow progress while uploading the firmware file to the printer, the reason could be that you are using a proxy server. In that case, try bypassing the proxy server and accessing the Embedded Web Server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check the Bypass proxy server for local addresses box.
Secure Disk Erase provides three different levels of security: ● Non-Secure Fast Erase: all pointers to the information are erased. The information itself remains on the hard disk until the disk space it occupies is needed for other purposes, and it is then overwritten. While it remains on the disk, it is difficult for most people to access, but may be accessed using software designed for the purpose.
10 Accessories How to order supplies and accessories ● Introduction to the accessories Accessories ● ENWW 101
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/z3200/supplies/ or http://www.hp.com/go/z3200/accessories/ on the Web. ● Contact your local dealer. The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Table 10-2 Printheads Printhead Part number HP 70 Light Magenta & Light Cyan Printhead C9405A HP 70 Magenta & Yellow Printhead C9406A HP 70 Photo Black & Light Gray Printhead C9407A HP 70 Blue & Green Printhead C9408A HP 73 Matte Black & Chromatic Red Printhead CD949A HP 70 Gloss Enhancer & Gray Printhead C9410A Order paper HP currently provides the following paper types for use with your printer. NOTE: This list is likely to change over the course of time.
Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers Coated Paper 90 150 ft = 45.7 m 16.54 in = 420 mm Q1443A (J) 23.39 in = 594 mm Q1442A (EJ) 24 in = 610 mm C6019B 33.11 in = 841 mm Q1441A (EJ) 36 in = 914 mm C6020B 42 in = 1067 mm C6567B 300 ft = 91.4 m 36 in = 914 mm C6980A Inkjet Coated Paper 90 150 ft = 45.7 m 18 in = 458 mm Q7897A (ELN) Universal Coated Paper 95 150 ft = 45.
Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers Clear Film 174 75 ft = 22.9 m 24 in = 610 mm C3876A (AEJN) 36 in = 914 mm C3875A 24 in = 610 mm 51642A (AEJN) 36 in = 914 mm 51642B Matte Film 160 125 ft = 38.1 m High Gloss Polyester Film White Matte Polyester Film 167 50 ft = 15.2 m 36 in = 914 mm Q1736A (AEN) 300 50 ft = 15.2 m 24 in = 610 mm Q8759A 44 in = 1118 mm Q8840A 50 ft = 15.2 m 18 in = 458 mm Q7990A 75 ft = 22.
Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers Professional Semi-gloss Contract Proofing Paper 235 100 ft = 30.
Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers 265 35 ft = 10.7 m 24 in = 610 mm Q8732A (EN) 36 in = 914 mm Q8745A (EN) 42 in = 1067 mm Q8733A (EN) 24 in = 610 mm Q8734A (EN) 42 in = 1067 mm Q8735A (EN) 24 in = 610 mm Q8736A (EN) 36 in = 914 mm Q8737A (EN) 42 in = 1067 mm Q8738A (EN) 24 in = 610 mm Q8739A (EN) 42 in = 1067 mm Q8740A (EN) Hahnemühle Smooth Fine Art Paper 310 Hahnemühle Textured Fine Art Paper 265 310 35 ft = 10.7 m 35 ft = 10.
Table 10-4 Sheet paper (continued) Paper type g/m² Length Width Part numbers Professional Satin Photo Paper 300 19 in = 483 mm 13 in = 330 mm Q8839A Matte Photo Paper 196 19 in = 483 mm 13 in = 330 mm Q5492A Professional High-gloss Contract Proofing Paper 200 19 in = 483 mm 13 in = 330 mm Q8662A (EN) Professional Semi-gloss Contract Proofing Paper 235 19 in = 483 mm 13 in = 330 mm Q7970A (EJN) Premium Semi-gloss Proofing Paper 240 19 in = 483 mm 13 in = 330 mm CG461A (E) Matte
Introduction to the accessories Stand The printer stand is used to support the printer and the basket, which collects prints as they emerge from the printer. The main alternative to the stand is to put the printer on a desk. The stand is normally provided with the HP Designjet Z3200. However, the HP Designjet Z3200 24in is sold in Asian countries without the stand, and so the stand for this printer is also available separately as an accessory. The height of the stand is 668 mm.
● Automated CMYK profiling when your printer is driven by a Raster Image Processor (RIP) for accurate digital prints and proofs ● Easily and visually edit your profiles for ultimate color control Accessories 110 Chapter 10 Accessories ENWW
ENWW ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate the paper advance Paper issues 11 Troubleshooting paper issues 111
Paper issues The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer; you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
If the sheet is caught by the printer but is not inserted straight, the front panel displays the following instructions. 1. When prompted by the front-panel display, lift the blue lever on the left. 2. Adjust the sheet to align with the front and right side blue lines. 3. Once the sheet is aligned, press OK on the front panel. 4. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment.
Paper issues Your new paper type must be based on an existing paper category. The available categories are: ● Bond and Coated Paper: Fiber-based, thin papers with a matte surface. These papers use matte black ink, no gloss enhancer, relatively low ink limits and high carriage position. ● Photo Paper: Photo-base, relatively thick papers with variety of finishing from matte to satin to glossy.
When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. ENWW 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go.
Paper issues 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. CAUTION: Do not move the paper sideways, as it could damage the printer. 7. Carefully remove all small pieces of paper. 8. Lower the blue lever.
Close transparent window. Paper issues 9. 10. Switch on the printer. 11. Reload the roll, or load a new sheet. See Load a roll into the printer on page 25 or Load a single sheet on page 30. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. Prints do not fall neatly into the basket ● Ensure the basket is correctly installed. ● Ensure the basket is open. ● Ensure the basket not full.
Paper issues The roll is loose on the spindle The roll may need to be replaced or reloaded. If your roll has a three-inch cardboard core, ensure the core adaptors supplied with the printer have been installed, see Load a roll onto the spindle on page 23.
If you are using a a transparent paper type, omit the first two steps below and advance to step 3. 1. , then Calibrate paper From the front panel, select the Image Quality Maintenance menu icon advance. The printer automatically recalibrates the paper advance and prints a paper advance calibration image. 2. Wait until the front panel displays the status screen and re-print your print. NOTE: The recalibration procedure takes approximately three minutes.
12 Troubleshooting print-quality issues Print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Vertical dotted or dashed lines on the print ● Vertical continuous lines on the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected ● Bronzing ● Horizontal
General advice ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 103. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer. To check this, use the View loaded paper key on the front panel.
Print-quality issues Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 42). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Print-quality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper, HP Super Heavyweight Coated Paper or thicker Digital Fine Art papers. The print is scuffed or scratched The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object.
Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Use a recommended paper type (see Order paper on page 103) and the correct print settings. 3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect performance. 4.
NOTE: We recommend keeping the starwheels in the Down position by default for all non-glossy paper types, for better print quality and paper control; change to the Up position only if this problem occurs. Vertical continuous lines on the print When loading a thick single sheet using the rear tray, the plastic rollers may in some cases leave regular thick stripes on the print. Print-quality issues To avoid this, try loading this kind of sheet using the roll load path instead of the rear tray.
Bronzing ● If using standard print quality options, ensure that the slider is set to Quality (see Select print quality on page 43) ● If using custom print quality options, ensure that the Gloss enhancer option is set to Whole page (see If you are printing on photo paper on page 48) ● Increase the amount of gloss enhancer used (see If you are printing on photo paper on page 48) ● Display the print vertically or behind glass Horizontal lines at the end of a cut sheet print This type of defect affects
Colors are inaccurate Print-quality issues If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. At the same time, check the color calibration status. If the status is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 60.
The image is incomplete (clipped at the bottom) ● Did you press Cancel before all the data were received by the printer? If so, you have ended the data transmission and will have to print the page again. ● The I/O timeout setting may be too short. This setting determines how long the printer waits for the computer to send more data, before deciding that the job is finished. From the front panel, increase the I/O timeout setting to a longer period and then send the print again.
If you try to print an image larger than this from these applications, the bottom of the image may be clipped. To print the whole image, try these suggestions: ● The Windows PCL3 driver dialog includes an option called Max. application resolution, which enables you to print successfully in this situation. You will not normally need to change the default setting, which is Auto. However, you can find the option in the Advanced tab, under Document Options > Printer Features.
4. Try aligning the printheads. See Align the printheads on page 142. After alignment, you may wish to reprint your job in case the problem has been solved. 5. Go to the front panel and press the View loaded paper key to see the paper advance calibration status. If the status is RECOMMENDED, you should perform paper advance calibration: see Recalibrate the paper advance on page 118. Lines appear stepped or jagged If lines in your image appear stepped or jagged when printed: 1.
● The borders of colored blocks are wrongly colored. Print-quality issues To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 86 and Insert a printhead on page 88. 2. Align the printheads. See Align the printheads on page 142. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Printing on page 42. 2.
Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 159. 2. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 3.
Please look carefully at the print. The names of the colors are shown above the rectangles and in the center of the patterns of dashes. Print-quality issues First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present.
Print-quality issues And here is an example of the same printhead in a bad state: The gloss enhancer (E) cannot be seen when printed on its own, because it is a clear fluid. To make it visible in the Image Diagnostics Print, it is printed over gray ink (G). ● In part 1 (top), the gloss enhancer is seen as a slightly different gray inner section of a gray rectangle. On some papers the inner section may look darker, on other papers it may look lighter.
4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you when this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 140. 5. If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 81), or contact HP Support (see Contact HP Support on page 154).
ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Ink system issues 13 Troubleshooting ink cartridge and printhead issues 137
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
The front-panel display recommends reseating or replacing a printhead 1. From the front panel, turn the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready to print. If the problem remains continue with the next step. 3. Remove the printhead, see Remove a printhead on page 86. 4. Clean the electrical connections on the backside of the printhead with a lint-free cloth.
Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing in order to substitute them for good printing nozzles. If particles, such as fibers, hair or paper pieces, block the sensor print quality is affected. Ink system issues When the front panel displays a warning message that the clean process is needed, you are recommended to clean the printhead drop detector.
ENWW To avoid an electric shock, switch the printer off and unplugged it. 3. Open the transparent window. 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. Clean the printhead drop detector 141 Ink system issues 2.
Ink system issues 6. With a dry lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
NOTE: If the paper has jammed, it is recommended that you reinsert the printheads and initiate the realignment procedure with the Image Quality Maintenance menu . TIP: Photo paper is recommended for the best quality; plain, bond and thin coated papers provide acceptable but marginal results. Do not use transparent or semi-transparent paper to align the printheads. Reinsert printheads procedure 1.
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the transparent window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 4. The process takes about six minutes. Wait until the front-panel display shows the process complete before using the printer. Scanning errors during alignment If the alignment process fails, a 'Scanning problems' message appears on the front panel.
14 Troubleshooting general printer issues The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Printer Utility ● Some Color Center options are unavailable ● Cannot access the Embedded Web Server ● Automatic file system check ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXPress ● Printer alerts General printer issues ● ENWW 145
The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.
● If the printer is connected to a network, try using it when connected directly to your computer through a USB cable. ● If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer. ● Try another interface cable. ● If the printer is connected with a USB, try to disconnect and reconnect the USB cable with the computer.
If you are using a proxy server, try bypassing the server and accessing the Web server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check the Bypass proxy server for local addresses box. Alternatively, for more precise control, click the Advanced button and add the printer's IP address to the list of exceptions, for which the proxy server is not used.
● Office features or paper saving options ● Back to front printing To get the same results, use the equivalent features available in QuarkXPress. Printer alerts Your printer can communicate are two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver, errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer is able to print.
15 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 154. Table 15-1 Text messages Front-panel errors Message Recommendation [Color] cartridge has expired Replace the cartridge.
Table 15-1 Text messages (continued) Message Recommendation Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and printheads on page 81. Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink cartridges and printheads on page 81. Update: failed. Invalid file Make sure that you have selected the correct firmware update file. Then try again to perform the update.
HP Customer Care 16 HP Customer Care ● Introduction ● HP Professional Graphics Services ● HP Proactive Support ● Contact HP Support 152 Chapter 16 HP Customer Care ENWW
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
HP Customer Care HP Care Packs and Warranty Extensions include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/. HP Installation The HP Installation service unpacks, sets up and connects the printer for you.
If you have installed third-party software drivers and RIPs, see their documentation.
17 Printer specifications Specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 156 Chapter 17 Printer specifications ENWW
Functional specifications Printheads Two inks in each printhead: gloss enhancer and gray, blue and green, magenta and yellow, light magenta and light cyan, photo black and light gray, and matte black and red Ink cartridges Cartridges containing 130 ml of ink: gloss enhancer, gray, blue, green, magenta, yellow, light magenta, light cyan, photo black, light gray, matte black, and red Table 17-2 Paper sizes Roll width Minimum Maximum 11 inches (279 mm) 24-inch printer: 24 inches (609 mm) 44-inch print
Table 17-5 Mechanical accuracy ±0.2% of the specified vector length or ±0.3 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed. Table 17-6 Graphic languages supported HP Designjet Z3200 Photo Printer HP-PCL3 GUI Table 17-7 Operating systems supported Specifications Apple Mac OS X 10.
Environmental specifications Table 17-11 Printer environmental specifications Humidity range Operating for optimal print quality 22°C to 26°C (72°F to 79°F) 30% to 60% Operating for standard printing 15°C to 35°C (59°F to 95°F) 20% to 80% Printer without consumables 5°C to 40°C (41°F to 104°F) Non-operating packed consumables and printer: -40°C to 60°C (-40°F to 140°F) Specifications Temperature range Acoustic specifications Printer acoustic specifications (declared according to ISO 9296).
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking, not supported by this printer. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
Jetdirect HP's brand name for its series of print servers that allow a printer to be connected directly to a local area network. LED Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated. MAC address Media Access Control address: a unique identifier used to identify a particular device on a network. It is a lower-level identifier than the IP address. Thus, a device has both a MAC address and an IP address.
Index A accessories order 108 accounting with costs 80 accounting data by E-mail 80 acoustic specifications 159 alerts 149 B banding problems 118 basket output problems 117 battery change 99 black and white 49 blurred lines 133 buzzer on/off 20 C calibration color 60 change printing properties 37 clean the platen 125 clean the printer 93 clipped at bottom 129 clipped image 129 color calibration 60 color management options 65 color management process 59 color management scenarios 67 color profiling 61 color
G gloss enhancer 48 graininess 123 graphic languages 158 gray shades 49 H hard disk specification 158 HP Advanced Profiling Solution 109 HP Care Packs 153 HP Customer Care 153 HP Installation 154 HP Proactive Support 154 HP Start-Up Kit 153 HP Start-Up Kit CD 2 HP Support 154 I image diagnostics print 133 image problems clipped at bottom 129 clipped image 129 missing objects 130 Visio 2003 148 import paper preset 35 ink cartridge about 82 cannot insert 138 insert 84 maintenance 97 order 102 remove 82 specif
printhead about 85 align 142 cannot insert 138 clean; purge 139 insert 88 order 103 remove 86 replace, reseat 139 specification 157 status 86 printhead cleaner specification 157 printhead drop detector clean 140 printing resolutions 157 Proactive Support 154 profiling, accessory 109 Q quality, high 47 QuarkXPress, unavailable driver features 148 R reprint a job 49 rescale a print 45 roll paper load into the printer 25 load onto the spindle 23 unload 29 rotating an image 50 S safety precautions 2 satin photo
