HP Designjet Z3200 Photo Printer series Quick reference guide
Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. USB 2.
Table of contents 1 Introduction Safety precautions .......................................................................................... 1 HP Start-Up Kit ............................................................................................... 1 Your printer's documentation .......................................................................... 1 The front panel ................................................................................................ 2 Printer software ...............
The paper has jammed ................................................................................. 31 9 Troubleshooting print-quality issues General advice .............................................................................................. 34 Horizontal lines across the image (banding) ................................................. 34 The whole image is blurry or grainy .............................................................. 36 Colors are inaccurate .................................
Introduction 1 Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference.
Introduction most commonly-needed information, and is provided as a printed manual with your printer. The front panel Your printer's front panel is located on the front of the printer, in the center.
Up key - To go up in a menu or option, or to increase a value, for example when configuring the front-panel display contrast or the IP address. 7. Cancel key - To abort a procedure or interaction. 8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power key light is off the device is off. If the power key light is blinking green, the device is starting up. If the power key light is green on, the device is on.
Introduction 4 ● The Embedded Web Server runs in the printer and enables you to use a Web browser on any computer to check ink levels and printer status, see Access the Embedded Web Server on page 6 ● The Advanced Profiling Solution included on a separate DVD, to be installed after other HP software (drivers and the HP Printer Utility) Chapter 1 Introduction ENWW
2 Personalizing the printer Turn printer on and off NOTE: In sleep mode, the printer performs maintenance service to the printheads from time to time. This avoids long preparation times after long idle periods. Therefore, it is strongly recommended to leave the printer powered on or in sleep mode to avoid wasting ink and time. The printer has three levels of power consumption.
To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to an hour. Access the HP Printer Utility The HP Printer Utility enables you to manage your printer from a computer with a USB connection or TCP/IP.
Personal settings If you have followed these instructions but failed to get through to the Embedded Web Server, see Using your printer.
3 Paper handling Load a roll onto the spindle CAUTION: 1. Ensure the sheet tray is closed. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling 2. 8 The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths.
3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed. 4. If the roll is long, rest the spindle horizontally on a table and load the roll on the table. TIP: 5. You may need two people to handle a large roll. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle.
Load a roll into the printer There are two ways to load a roll. The easy loading procedure is recommended. NOTE: To start these procedures you must have a roll loaded on the spindle. See Load a roll onto the spindle on page 8. Easy loading procedure Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the roll holder. 2. Rest the blue end of the spindle on the right side roll holder. 3.
4. If the edge of the roll is torn (sometimes due to tape used to hold the end of the roll) or not straight, pull the paper slightly beyond the cutting groove and use a cutter to cut a straight edge. TIP: Cut the paper as straight as possible, as uneven paper does not load correctly. Insert the edge of the paper into the feeder. CAUTION: 6. ENWW Do not push your fingers inside the printer's paper path. Roll the spindle into the feeder until you feel resistance.
7. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet. Select Roll with the Up and Down keys and press OK. 8. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see Using your printer. 9. The printer checks the alignment and measures the width. It cuts a strip off the leading edge of glossy or satin paper to ensure perfect quality; other paper types are not cut. 10.
Paper menu procedure As an alternative you can use the paper menu to start the paper loading process. 1. Follow steps one through five of the Easy loading procedure on page 10. 2. Press the Menu key to return to the main menu, select the Paper menu icon 3. Select Paper load. 4. Select Load roll. 5. Continue with step 9 of the easy loading process (see Select your paper category and type. on page 12).
Paper menu procedure with paper on the roll If there is paper on the roll, you can also start the process from the paper menu in the front panel's main menu. 1. Press the Menu key to return to the main menu, select the Paper menu icon 2. Select Unload paper. 3. Continue from step two of the Unload paper key process. . Roll out of paper procedure If the end of the paper is no longer attached to the roll, use the following procedure. Paper handling 1.
2. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper cannot continue, with thicker sheets you feel resistance. The printer detects the sheet in three seconds. A countdown begins on the front-panel display. CAUTION: Do not push your fingers inside the printer's paper path. 3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4.
6. If you selected Sheet in the Paper Load menu, the printer checks the alignment and measures the sheet. NOTE: Depending on the length of the sheet, it feeds out the front of the printer. If you selected Sheet, without skew check, you will need to align the sheet manually. 7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display.
3. Select Paper load. 4. Select Sheet, with skew check or Sheet, without skew check. NOTE: The recommended option is Sheet, with skew check. NOTE: If you load without a skew check, print previews may not work properly. See Preview a print on page 22. 5. Continue with step 5 of the easy loading procedure (see Select your paper category and type. on page 15). To unload a sheet without printing, use the Unload paper key or the paper menu procedure.
Paper menu procedure You can also unload a sheet from the paper menu. 1. Press the Menu key to return to the main menu and select the Paper menu icon 2. . Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall into the basket.
4 Printing Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. Alternatively, you can select from the custom options: Best, Normal and Fast.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received (even if they have not started to print yet). Select paper size The paper size can be specified in the following ways. NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Using your printer.
click OK to save the new dimensions of the PostScript Custom Page Size, which appears in the list of custom sizes available in the Paper/Quality tab. Your new page size is saved until you exit your current application, after which the PostScript Custom Page Size remains in the list but reverts to its default dimensions. ● In the Mac OS Page Setup dialog: select Paper Size > Manage Custom Sizes.
will use the white border for its margins and you will get a page of size equal to that which is selected in the driver. ● Borderless. Your image will be printed on a page of the size you have selected, with no margins. The image is slightly enlarged to ensure that no margin is left between the edges of the image and the edges of the paper. If you select Automatically by Printer, this enlargement is done automatically.
● To preview a print under Mac OS, you have the following options: ◦ Use your application's print preview option. ◦ Click the Preview button at the bottom of the Print dialog box. This is the basic print preview provided by Mac OS. ◦ If you are using the PostScript driver, check the Show print preview option, which you can find in the driver's Printing dialog, in the Finishing panel.
Color management 5 Color management Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks and paper type that you are using, and under your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers situated in different geographical locations.
You can check the color calibration status of the currently loaded paper at any time by pressing the View loaded paper key on the front panel. The status may be one of the following: ● PENDING: the paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to PENDING. See Update the firmware on page 27.
Color management The process takes about 8–10 minutes and consists of the following steps. 1. A calibration test chart is printed, which contains patches of each ink used in your printer. 2. The chart is allowed to dry for a period of time that depends on the paper type, so that the colors have time to stabilize. 3. The chart is scanned and measured using the HP Embedded Spectrophotometer. 4.
6 Maintaining the printer Clean the exterior of the printer Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap. CAUTION: Do not use abrasive cleaners on the printer. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required.
If you experience very slow progress while uploading the firmware file to the printer, the reason could be that you are using a proxy server. In that case, try bypassing the proxy server and accessing the Embedded Web Server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check the Bypass proxy server for local addresses box.
7 Accessories How to order supplies and accessories To order supplies or accessories for your printer, you can visit the appropriate Web site (see below) or contact your local dealer. Order ink supplies To order online, please visit http://www.hp.com/go/z3200/supplies/ or http://www.hp.com/go/z3200ps/supplies/. The correct names and part numbers of the ink cartridges and printheads available for your printer are listed in Using your printer.
Order accessories To order online, please visit http://www.hp.com/go/z3200/accessories/ or http://www.hp.com/go/z3200ps/accessories/. The correct names and part numbers of the accessories available for your printer are listed in Using your printer.
8 Troubleshooting paper issues The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it goes. Paper issues 1.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. CAUTION: Do not move the paper sideways, as it could damage the printer. 7. Carefully remove all small pieces of paper. 8. Lower the blue lever and close the transparent window.
9. Switch on the printer. 10. Reload the roll, or load a new sheet. See Load a roll into the printer on page 10 or Load a single sheet on page 14. Paper issues NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
Print-quality issues 9 Troubleshooting print-quality issues General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 29.
Print-quality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 19). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Print-quality issues The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 19). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Print-quality issues Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. At the same time, check the color calibration status. If the status is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 24.
Print-quality issues If you have to use such files, try to ensure that the EPS, PDF or grayscale images are already in the same color space that you intend to use later on in Adobe InDesign or QuarkXPress. For instance, if your final goal is to print the job in a press that follows the SWOP standard, convert the image into SWOP when you create it.
ENWW ● Try using the PostScript printer driver (Z3200ps only) to print your job, if you have not already tried it. ● The Windows PCL3 driver dialog includes an option called Max. application resolution, which enables you to print successfully in this situation. You will not normally need to change the default setting, which is Auto. However, you can find the option in the Advanced tab, under Document Options > Printer Features.
10 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 43. Table 10-1 Text messages Front-panel errors Message Recommendation [Color] cartridge has expired Replace the cartridge. See Using your printer.
Table 10-1 Text messages (continued) Message Recommendation IO error Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 43. IO warning Try again; if the problem persists, contact HP Support. See Contact HP Support on page 43. Paper advance calibration pending Perform paper advance calibration. See Using Paper too small to print paper advance calibration Unload paper and load larger paper.
Table 10-2 Numerical error codes (continued) Error code Recommendation 74.1 Try the firmware update again. If possible, try to update over a network if the USB update failed. Do not try to use your computer while the update is in progress. If the problem persists, contact HP Support. See Contact HP Support on page 43. 75 A printer maintenance kit is required. See Using your printer. 78 You may be trying to print borderless on a paper type that does not support it. See Using your printer.
11 HP Customer Care Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
◦ The software name and version you are currently using ◦ If possible, print out the following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report and “all pages above” from Service Information (see Using your printer) Telephone number Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/us/en/wwcontact_us.html.
12 Legal information Hewlett-Packard Limited Warranty Statement HP product Limited Warranty Period Printer and related HP hardware 1 year (from the date of purchase by the customer) Software 90 days (from the date of purchase by the customer) Printhead Until the “end of warranty” date printed on the product is reached, or 1000 cm³ of HP ink have been cycled through the printhead, whichever occurs first Ink cartridge Until the genuine HP ink is depleted as indicated by the printer, or the “end of wa
c. Operation outside the product's specifications d. Unauthorized modification or misuse Routine printer maintenance operations in the HP Designjet Z3200 Photo Printer series, such as cleaning and preventive maintenance services (including parts contained in any preventive maintenance kit and HP service engineer visits), are not covered by HP’s Limited Warranty. 5. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY FILES, STORED ON THE HP PRINTER'S HARD DISK OR OTHER STORAGE DEVICES.
but which may have been subject to prior use; or (ii) with an equivalent product to an original product that has been discontinued. 11. This Limited Warranty is valid in any country/region where HP or its authorized service providers offer warranty service and HP has marketed the HP product covered by this Limited Warranty. However, warranty service availability and response time may vary from country/region to country/region.
Hewlett-Packard Software License Agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MUST RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS SUPPLIED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form or, if the Software is supplied integrated into the HP Designjet Z3200 Photo Printer series, stop using the HP Designjet Z3200 Photo Printer series. Export Requirements.
General Public License, SMAIL General Public License, and/or Sleepy Cat software licenses. You can request this CD-R from your local HP support representative; telephone numbers and e-mail addresses can be found at http://www.hp.com/go/ z3200/support/ or http://www.hp.com/go/z3200ps/support/.
U.S.A. Electromagnetic compatibility (EMC) FCC statements (U.S.A.) The U.S. Federal Communications Commission (in 47 cfr15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Ecological Information regarding Energy Star To determine the ENERGY STAR® qualification status of this product, see http://www.hp.com/go/energystar/. ENERGY STAR and the ENERGY STAR trademark are registered U.S. trademarks. Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for information.
Japan Safety power cord warning Taiwan Ecological This HP product contains a lithium battery located on an internal motherboard that may require special handling at the end of its life.
declares that the product Product name and model: HP Designjet Z3100/Z3200/Z2100 Photo printer series HP Designjet T1100 printer series HP Designjet T610 printer series Regulatory Model Number (1): BCLAA-0608 Product options: All conforms to the following product specifications Safety: IEC 60950-1:2001 / EN 60950-1:2001 CAN/CSA 60950-1-07 / UL 60950-1-2007 EMC: CISPR 22:2005 / EN 55022:2006 Class B EN 55024:1998+A1:2001+A2:2003 EN 61000-3-2:2000 +A2:2005 / IEC 61000-3-2:2000 +A1:2001 +A2:2004 EN 61
Vicenç Llorens Product Regulations Manager Sant Cugat del Vallès (Barcelona) June 4th, 2008 Local contacts for regulatory topics only EMEA contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Böblingen, Germany. http://www.hp.com/go/certificates/ Legal information USA contact: Hewlett-Packard Company, Corporate Product Regulations Manager, 3000 Hanover Street, Palo Alto, CA 94304, USA. Phone: (650) 857 1501.
