HP Designjet Z6100 Printer series Quick reference guide
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Table of contents 1 Introduction Using this guide ..................................................................................... 1 Introduction ........................................................................... 1 Warnings and Cautions ......................................................... 1 The printer's main components ................................................................. 1 Front view 42–in printer .........................................................
4 Manage print options Select print quality ................................................................................ 41 Use the Embedded Web Server ............................................. 41 Use a driver ........................................................................ 41 Use the front panel .............................................................. 42 Select page size .................................................................................. 42 Custom page sizes ...........
Defects near the top of a print ................................................................ Colors are inaccurate ........................................................................... The output is completely blank ............................................................... The output contains only a partial print ................................................... The image is clipped ............................................................................
Material Safety Data Sheet ................................................... Regulatory Model Number .................................................... Regulatory Statements .......................................................... DECLARATION OF CONFORMITY ......................................................... 91 92 92 96 Index ....................................................................................................
Introduction Introduction 1 Using this guide The Hp Start-up Kit CD/DVD is the most complete source of information about this product and is organized into the following chapters. Introduction This chapter provides a brief introduction to the printer and its documentation. The remaining chapters offer information about how to use and maintain the printer, and how to troubleshoot issues.
Introduction 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Paper-load lever 8. Spindle 9. Bin Front view 60–in printer 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Paper-load lever 8. Spindle 9. Take-up reel deflector 10. Take-up reel motor 11.
Introduction 12. Take-up reel sensor 13. Take-up reel spindle hub Rear view 42–in and 60–in printers HP Designjet Z6100 42–in Printer HP Designjet Z6100 60–in Printer 1. Quick Reference Guide holder 2. Hard power switch and power-cord plug in 3. Sockets for communication cables and optional accessories Take-up reel motor NOTE: The take-up reel is a standard feature on the HP Designjet Z6100 60–in Printer. It is an optional accessory on the HP Designjet Z6100 42–in Printer.
Introduction 1. Take-up reel spindle lever 2. Manual winding buttons 3. Wind-direction switch The front panel Your printer's front panel is located on the front of the printer, on the right-hand side. Use if for the following functions: Use it to perform certain operations, such as loading and unloading paper. ● View up-to-date information about the status of the printer, the ink cartridges, ● the printheads, the maintenance cartridge, the paper, the print jobs, and other parts and processes.
2. The Power button turns the printer on and off. If the printer is in sleep mode, this button will wake it up. (This is different from the hard power switch on the back of the printer. See Turn the printer on and off on page 6.) 3. The Power light is off when the printer is off. This light is amber when the printer is in sleep mode, green when the printer is on, green and flashing when the printer is in transition between off and on. 4. The Form Feed and Cut button normally advances and cuts the roll.
Introduction The four front-panel icons are all found on the main menu. If you need to select or highlight an icon, and you do not see the icons in the front panel, press the Back button until you can see them. Sometimes this guide shows a series of front panel items like this: Item1 > Item2 > Item3. A construction like this indicates that you should select Item1, select Item2, and then select Item3. You will find information about specific uses of the front panel throughout this guide.
Use the Embedded Web Server to manage your printer remotely through an ordinary Web browser running on any computer. NOTE: To use the Embedded Web Server, you must have a TCP/IP connection to your printer. The following browsers are known to be compatible with the Embedded Web Server: Internet Explorer 5.5 or later for Windows ● Safari 1, 2, 3 or later for Mac OS X ● Netscape Navigator 6.01 or later ● Mozilla 1.5 or later ● Mozilla Firefox 1.
Introduction To enable the Printing paper info option, select the icon in the printer's front panel, and then select Paper handling options > Enable Printing paper info.
2 Handle the paper 1. Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 2. Remove the first end of the spindle from the right side of the printer, and then move the spindle to the right in order to extract the other end. Do not insert your fingers into the spindle supports during the removal process. The spindle has a hub at each end to keep the roll in position. Remove the blue hub at the left end to mount a new roll.
NOTE: A label on the spindle also shows the correct winding direction. Handle the paper 5. Put the blue hub on to the upper end of the spindle, and push it towards the end of the roll as shown in step 1 in the following image. Then slide the lever-lock to the locked position as shown in step 2. 6. With the blue hub on the left, insert the spindle into the left side of the printer (1), and then into the right side of the printer (2).
Load a roll into the printer NOTE: To start this procedure, you need to have a roll loaded on the spindle. See Load a roll onto the spindle on page 9. At the printer's front panel, select the > Load roll. icon, and then select Paper load 2. Wait until the front panel prompts you to open the printer window. After you have opened the printer window, lift the paper-load lever. 3. Pull out approximately 1 m (3 feet) of paper. 4. Carefully insert the leading edge of the roll above the black-ribbed roller.
Handle the paper WARNING! Take care not to touch the rubber wheels on the platen while loading paper. These wheels can rotate and trap skin, hair, or clothing. Take care not to push your fingers inside the printer's paper path. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully on page 69. 5. Align the edge of the paper with the blue line and the left edge of the semi-circle to the right of the platen.
Lower the printer window. 8. Wait for the front panel to again prompt you to wind excess paper onto the roll. 9. The printer will perform a color calibration if it has not already calibrated the paper type you are using, and if color calibration is turned on. See Color calibration on page 49. 10. Select the paper category and paper type of the roll you are loading. Then select the length of the roll you are loading.
NOTE: If the paper that you are using has a paper-data barcode printed on the leading edge of the roll, the paper information is automatically loaded into the printer. Handle the paper 11. If you have a take-up reel (a standard feature on the 60–in printer and an optional accessory on the 42–in printer) and it is enabled, you will see the “Takeup reel enabled” message on the front-panel Paper tab. In this case, a message will appear on the front panel asking if you want to load paper into the reel.
Unload a roll from the printer NOTE: If you used the take-up reel (a standard feature on the 60–in printer and an optional accessory on the 42–in printer) during printing, unload the printed roll from the take-up reel before attempting to remove the roll from the printer. See Unload a roll from the take-up reel on page 22. The normal procedure (roll attached to spindle) If the end of the roll is still attached to the spindle, use the following procedure. 1.
Roll is detached from spindle Use the following procedure if the end of the roll is visible but no longer attached to the spindle: 1. If you have already selected Paper unload at the front panel, press the Cancel button to cancel that procedure. Handle the paper 2. Lift the paper-load lever. If the front panel shows a warning about the lever, ignore it. 3. Pull out the paper from the front of the printer. 4.
● ● Check that neither side of the spindle core has end caps, and make sure the spindle core is pushed firmly into both spindle guides. If you are using a HP Designjet Z6100 42–in Printer, make sure that the bin loop is placed behind the foot brace so that it does not block the take-up reel sensors. Attach a roll to the take-up reel 1. On the printer's front panel, select the reel > Load take-up reel. icon, and then select Take-up 2.
Handle the paper 18 4. Remove the take-up reel spindle. The front-panel display guides you through the process of loading the take-up reel spindle core onto the take-up reel spindle. When that task is complete, load the take-up reel spindle into the printer by pushing firmly on both ends of the spindle. 5. Press the OK button on the front panel. The printer advances the paper. Make sure that the paper passes in front of the take-up reel deflector. On the front panel, select a winding direction.
Pull the paper taut to the take-up reel spindle core. Do not attempt to pull more paper out of the printer. Use tape to secure the paper to the spindle core. You might need to use more tape than is shown in the following image. The paper should be secure enough to support the weight of the loop-shaping core, which you insert in step 10. NOTE: If you are loading the take-up reel during printing you do not need to pull the paper taut.
Handle the paper 7. Use the wind-direction switch on the take-up reel motor to select the winding direction. Setting 1 winds the paper so that the printed image faces in. Setting 2 winds the paper so that the printed image faces out. The front panel shows you to the correct setting based on the winding-direction decision you made in step 5. 8. Gently lower the take-up reel deflector, and then press the OK button on the front panel. The printer advances the paper.
Press the OK button on the front panel. The printer advances the paper. NOTE: Make sure that you insert the loop-shaping core. The take-up reel will not function correctly without it. The loop-shaping core must have end caps. Make sure that the end caps extend over the edges of the paper. 10. Carefully insert the loop-shaping core, and the press the OK button on the front panel. The Ready message appears. NOTE: You are not required to press the OK button if you are loading the take-up reel during printing.
NOTE: The automatic paper-cutter is disabled when the take-up reel is in use. Unload a roll from the take-up reel 1. 2. Lift the take-up reel deflector to its upright position. Switch the wind-direction switch to the Off position. The switch is in the off position when it is centered (in other words, when the switch is neither in position 1 nor position 2). 3. Remove the loop-shaping core. Use the winding button on the take-up reel motor to wind the excess paper around the take-up reel spindle. 4.
NOTE: The automatic paper-cutter feature is disabled for some of the heaviest media types, because they can damage the cutter. 6. Press the OK button on the front panel. The amount of printed paper that is on the take-up reel spindle appears on the front panel. 7. Unlock the take-up reel spindle by pushing the spindle lever to its uppermost position. Remove the roll from the printer, pulling out the end on the right side of the printer first.
The following information appears on the front panel: The roll status ● The paper type you have selected ● The width of the paper in millimeters (estimated by the printer) ● The length of the paper in millimeters (estimated by the printer) ● If no paper is loaded, the message Out of paper appears. The same information appears on the Embedded Web Server's Supplies page.
Overview of the paper advance procedure 1. 2. icon, and then select Image quality On the front panel, select the maintenance > Paper advance calibration > Calibrate paper advance. The printer automatically calibrates the paper-advance and prints a paper advance calibration image. Wait until the front panel shows the status screen, and then reprint your image. If you are satisfied with your image, continue using this calibration for your paper type.
The paper profile contains the ICC profile, which describes the color characteristics of the paper. It also contains information about other characteristics and requirements of the paper that are not directly related to color. Existing paper profiles for your printer are installed in the printer's software. Your printer contains paper profiles for only the most commonly used paper types. If you buy a paper type for which your printer has no profile, you cannot select that paper type in the front panel.
3 Handle the ink system Remove an ink cartridge CAUTION: The procedure to remove an ink cartridge must be initiated from the front panel. Do not remove an ink cartridge until the front panel prompts you. Ink cartridges should be removed for the following two reasons: The ink cartridge is very low and you want to replace it with a full cartridge for ● unattended printing. You can use the remaining ink in the first cartridge at a more convenient time.
2. Pull the blue tab down and then pull it outwards, towards you. The cartridge comes out, in its drawer. 3. Lift the cartridge out of its drawer. The front-panel display identifies the missing ink cartridge. Handle the ink NOTE: Avoid touching the end of the cartridge that is inserted into the printer, because the connection might be coated with ink. NOTE: If necessary, store a partially-used ink cartridge in the same position as if it were inserted in the printer.
Insert an ink cartridge Pick up the new ink cartridge and find the label that identifies the ink color. Hold the ink cartridge so that you can see the label at the top of the side that is facing you. 2. Check that the colored label above the empty slot in the printer matches the color of the label on the cartridge. 3. Shake the cartridge vigorously for about 15 seconds. 4. Insert the ink cartridge into the cartridge drawer. Slide the drawer and cartridge into the slot until they lock into position.
Printhead replacement must be performed after the printer has been turned on at the hard power switch. 1. icon, and then select Replace At the printer's front panel, select the printheads. 2. The printer moves the carriage into the correct position. CAUTION: If the carriage remains in the removal position for more than 3 minutes without inserting or removing any printheads, it will attempt to return back to its home position to the right. 3.
Lift up the cover. This provides access to the printheads. 6. To remove a printhead, lift up the blue handle. Using the blue handle, gently disengage the printhead. 7. Gently pull the blue handle upward until the printhead is released from the carriage. CAUTION: printhead. Handle the ink 5. Do not pull abruptly. That action can damage the The front-panel display identifies the missing printhead.
Insert a printhead 1. If the printhead is new, shake it vigorously before removing the protective caps. Hold the printhead upright (with the protective caps facing down) and shake the printhead vigorously in a smooth up and down motion for about 15 seconds. NOTE: Be careful not to strike the printhead against anything while shaking it, because this could cause damage. Remove the orange protective caps by pulling them down. Handle the ink 2.
Insert all of the other printheads that need to be installed, and close the carriage cover. Make sure that the end of the blue handle catches the wire loop on the near side of the carriage. 5. Lower the handle to rest on the carriage cover. Handle the ink 4. When all of the printheads have been inserted correctly and the printer has accepted them, the printer beeps.
6. Close the printer window. 7. The front-panel display confirms that all of the printheads are correctly inserted. The printer starts checking and preparing the printheads. The default routine process, when all printheads are changed, takes about 18 minutes. If the printer identifies a problem when preparing the printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time varies between 10 and 20 minutes.
2. To request printhead alignment (if the alignment is not being performed icon, and then select automatically), go to the front panel, select the Image quality maintenance > Align printheads. The process takes about 10 minutes and starts immediately, unless an image is currently being printed. If a print job is in process, the alignment will be done as soon as the current print job is finished.
Interpret the Printhead status plot The print is divided into two parts, both of which test printhead performance. Part 1 (top) consists of rectangles of pure colors, one for each printhead. This ● part represents the print quality that you will get from each color. Part 2 (bottom) consists of small dashes, one for each nozzle on each printhead. ● This part complements the first, and detects how many faulty nozzles are on each printhead. Handle the ink First look at the top part of the print.
1. Clean any faulty printheads. See Clean the printheads on page 74. Then reprint the Printhead status plot to see whether the problem has been solved. 2. If the problem persists, clean the printheads again, and reprint the Printhead status plot to see whether the problem has been solved. 3. If the problem persists, consider cleaning your printheads manually. See Clean the printheads on page 74. Also try reprinting your current print job, in case it now prints satisfactorily. 4.
● ● Verify that you have the correct settings in your software program. Contact HP Support. Remove the maintenance cartridge A message appears on the front panel when you must change the maintenance cartridge. Follow these precautions when removing a maintenance cartridge: Be careful not to get ink on your hands. Ink might be on, around, and inside the ● replaced maintenance cartridge. Always handle and store the replaced maintenance cartridge upright to avoid ● spilling any ink.
Insert the maintenance cartridge The plastic bag in which the new maintenance cartridge comes can be used to dispose of the old maintenance cartridge. 1. Insert the maintenance cartridge into the slot, in the direction indicated by the arrow. When the maintenance cartridge has been pushed all the way in, press inwards and downwards as indicated, until it clicks into place. If you have difficulty, see Cannot insert the maintenance cartridge in Using your printer.
2. When you have inserted the maintenance cartridge into the printer, close the door. NOTE: The printer needs all the ink cartridges, printheads and maintenance cartridge to be installed before it can continue. 3. If no paper is loaded, the front panel will instruct you to load some. NOTE: Make sure that the printer window and the door to the right are closed after you replace the supplies. The printer will not print while these are open. Check the status of the ink system Handle the ink 1.
4 Manage print options Select print quality The printer has various print-quality options. The best quality printing requires some loss of speed, while maximum-speed printing can cause some reduction in print quality. The printer has four different print-quality options. NOTE: If you have set the print quality in the printer driver or through the Embedded Web Server, that setting overrides a print-quality setting established on the front panel.
Use the front panel On the front panel, select the > Select quality level. icon, and then select Printing preferences Select page size Select the page size through the Embedded Web Server, in a driver, or on the front panel. The size that you select should be the page size in which the document was created. You can resize the document for printing. See Resize a print in Using your printer. NOTE: If you set the page size from your computer, that setting overrides the page size setting on the front panel.
Use a driver Select the page size in the following ways: ● In the Windows HP-GL/2 or PostScript driver, click the Paper/Quality tab, and then select Document Size. ● In the Mac OS Print driver dialog, select Page Setup from the File menu, select your printer in the Format for popup menu, and then select Paper size.
Depending on the method that you use to adjust the margins, at least some of the following layout options are available. ● Standard. Your image is printed on a page of the size that you have selected, with a narrow margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. ● Oversize. Your image is printed on a page slightly larger than the size that you have selected.
NOTE: In the Windows PostScript driver, you have the option of selecting a paper size with no margins. The No margins option should only be selected in conjunction with the Oversized and Clip contents by margins layout settings. NOTE: In Mac OS driver, the available margins options depend on the paper size that you selected in the Page Setup dialog box. You have the option of selecting a paper size with no margins.
Use the front panel On the front panel, select the icon, and then select Printing preferences > Paper options > Enable crop lines. Nest jobs to save paper Nesting means placing pages side-by-side on the paper, rather than one after the other. Do this to avoid wasting paper. The graphic below to the left illustrates the general concept of nested print jobs. The graphic below to the right illustrates three that have been print jobs printed with the nesting feature disabled.
● compatible pages are in the queue. This means that a higher probability exists that the paper will not be used efficiently. Optimized order Pages are nested on the roll independent of when they are submitted to the printer. An incompatible page does not break a nest.
● ● All pages must be in one of the following two groups; the two groups cannot be mixed in the same nest: HP-GL/2, RTL, and CALS G4 ● PostScript, PDF, TIFF, and JPEG ● JPEG, TIFF, and CALS G4 pages that have a resolution greater than 300 dpi might not nest with other pages. Nest with crop lines Crop lines are lines that are printed onto the paper during a print job to indicate where the paper should be cut to create a specific paper size.
Manage calibration Color calibration Your printer uses color calibration to produce consistent colors with the specific printheads, inks, and paper type that you are using, and in your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers that are situated in different geographical locations.
Manage calibration Calibrate a paper type before creating its color profile. Later recalibration does not require a new color profile.
Create a color profile easily by using the HP Color Center to select Create and Install ICC Profile. The printer prompts for information about the paper, and then creates and installs the new profile automatically. The process takes about 15 to 20 minutes and consists of the following steps. 1. A profiling test chart is printed, which contains patches of each ink used in your printer. Unlike a calibration test chart, most of the patches contain combinations of ink.
Manage calibration Use a third-party profile If you have obtained an ICC profile through means other than using the printer’s builtin profiling software (for instance from an Internet download or a third-party profiling software package), you can install it for use with your printer and paper. NOTE: You can only import and export CMYK profiles. The printer needs to know which paper type the profile corresponds to. First select a paper type from the list of papers that the printer recognizes.
Manage calibration ● ● Use the black slider to make the entire print lighter or darker. Use the color sliders to fade or emphasize each of the primary colors in the print. The primary colors are red, green, and blue or cyan, magenta, and yellow, depending on the color model that is used in the image.
Manage calibration You can emulate the following printers: HP Designjet 1050c Plus ● HP Designjet 1055cm Plus ● HP Designjet 5500 UV series ● HP Designjet 5500 Dye series ● The following table shows approved combinations of print-quality settings and papers for the best printer-emulation results.
Color emulation modes 55 Manage calibration specifically for your HP Designjet Z6100 printer, it will require some readjustment, which can be done using one of the following options provided with your printer: ● U.S. Web Coated (SWOP) 2 uses specifications that are designed to produce quality separations that use U.S. inks under the following printing conditions: 300% total area of ink coverage, negative plate, coated publicationgrade stock. ● U.S.
Manage calibration ● ● ● ● ● Japan Color 2002 Newspaper uses the Japan Color 2002 for Newspapers specification. It is designed to produce quality separations using: 240% total ink coverage, positive film and standard newsprint paper" Toyo is designed to produce quality separations for Toyo printing presses. DIC is designed to produce quality separations for Dainippon Ink Company printing presses. Other HP Designjet printers can be emulated.
6 Troubleshoot print-quality issues Use the following approach when you have any print-quality problem: To achieve the best performance from your printer, use only genuine HP supplies ● and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. Make sure that the paper type that you select on the front panel is the same as ● the paper type that is loaded in the printer. Make sure that the paper type has been calibrated.
Troubleshoot images format printing. The wizard guides you through the resolution of the following printquality issues: Dark or light horizontal lines across the image (banding) ● Graininess ● Poor line quality ● Inaccurate color ● To access the Embedded Web Server Print Quality Troubleshooting wizard, click the Print Quality Troubleshooting link on the Support tab. Select the printquality issue that you are experiencing and click the Next button.
perform a paper-advance calibration. See Perform paper advance calibration on page 24. If the problem persists after you complete these actions, contact your customer service representative for further support. Lines appear stepped or jagged 1. The problem might be inherent in the image. Try to improve the image within the software program that you are using to edit it. 2. Make sure that you are using appropriate print-quality settings. See Select print quality on page 41. 3.
NOTE: These settings are described for troubleshooting purposes only and might adversely affect the final output quality or the time necessary to generate the print job. Therefore, restore these settings to their default values if they do not help to solve the problem. Lines are printed double or in wrong colors This problem can have various visible symptoms: Colored lines are printed double, in different colors, or the borders of colored blocks are wrongly colored.
Humidity can cause ink to soak into the paper, making the lines look blurred and fuzzy. Try the following remedies: 1. Make sure that your environmental conditions (temperature, humidity) are suitable for high-quality printing. Verify that the paper type that you select on the front panel is the same as the paper type that you are using. To check, select the front panel, and then select View loaded paper. icon from the printer's 3.
4. Check the paper-advance calibration status on the front panel. If the status is PENDING, you should perform paper-advance calibration. See Perform paper advance calibration on page 24. 5. Try aligning the printheads. See Align the printheads on page 34. After alignment, reprint your job if the problem has been solved. If the problem persists, contact your customer service representative for further support. The image is grainy Troubleshoot images 1.
The image has a metallic hue (bronzing) The printed output is not flat If the paper does not lie flat when it comes out of the printer, but instead contains shallow waves, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Make sure that the paper type you have loaded corresponds to the paper type that you select on the front panel and in your software. 2.
Try these remedies to reduce the smudging: Try to print in an environment that is not too humid for the printer. ● Change pure black objects in your image to a dark color, such as dark brown, ● so that they are printed with colored inks instead of black ink. Use HP Heavyweight Coated Paper. ● Increase the drying time. ● Ink marks appear on the paper This problem can occur for several different reasons.
2. Align the printheads. See Align the printheads on page 34. 3. Make suer that you are using appropriate print-quality settings. See Select print quality on page 41. Colors are inaccurate If the colors of your print do not match your expectations, try the following remedies: 1. Verify that the paper type you have loaded corresponds to the paper type that you selected on the front panel and in your software. At the same time, check the color-calibration status.
Troubleshoot images 4. If you are using Application Color Management, make sure that the color profile that you are using corresponds to the selected paper type and print-quality settings. If you have doubts about which color settings to use, see Manage calibration on page 49. If you need to create a color profile, see Color profiling on page 50. 5.
One image overlays another on the same print The I/O timeout setting might be too long. On the front panel, decrease the setting icon, and then select Connectivity > and print again. Select the Advanced > Select I/O timeout. One image overlays another on the same print 67 Troubleshoot images identify this kind of problem before printing by previewing your print. See Hold for preview in Using your printer. Check the actual printable area for the paper size that you have loaded.
The image has a wood-grain appearance (aeroworms) Troubleshoot images Aeroworms are wavy, horizontal bands produced by air-induced dot placement error (DPE). In extreme cases, aeroworms give the image a wood-grain appearance. The problem occurs most commonly on print jobs that are set for low-quality and highspeed. It does not occur when the custom print-quality setting is set to “best.” To eliminate aeroworms, select a higher IQ print setting. See Select print quality on page 41.
7 Troubleshoot paper issues The paper cannot be loaded successfully Here are a few things to check if you cannot successfully load the paper. The paper might be loaded at an angle (skewed or mislocated). Make sure that ● the right edge of the paper is aligned with the half-circle on the right-hand side of the platen, and that the leading edge of the paper is aligned with the metal bar in the platen. The paper might be crumpled or warped, or have irregular edges.
Troubleshoot paper 4. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 5. Carefully pull the rest of the roll down and out of the printer. 6. Turn on the printer. 7. Reload the roll. See Load a roll into the printer on page 11. 8. If some paper continues to cause an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 9.
Automatic paper-cutter does not function The automatic paper-cutter is disabled when the take-up reel is in use. To use the cutter on the paper, uninstall (disable) the take-up reel on the front panel by selecting the icon, and then selecting Take-up reel > Disable take-up reel. NOTE: The automatic paper-cutter feature is disabled for some of the heaviest media types, because they might damage the cutter.
Take-up reel LED status Issue Print job interrupted? Possible cause Possible solution Solid red Take-up reel is not winding No There is too much resistance on the take-up reel motor. Ensure that the paper is not winding too tightly. A loopshaping core should be inserted and hanging as shown in step 10 of Use the take-up reel on page 16.
Take-up reel sensor 2. Take-up reel sensor and cable housing unit Troubleshoot paper 1.
8 Troubleshoot ink system issues Clean the printheads Periodic printhead cleaning is performed automatically, as long as the printer is kept turned on. However, you should clean the printheads if you are experiencing poor image quality and cannot resolve the issues by other methods. This ensures that there is fresh ink in the nozzles and helps to prevents nozzle clogs. If you have printed the Printhead status plot, you know which colors are failing.
NOTE: If you experience a paper jam, HP recommends that you reinsert the printheads and align the printheads. TIP: Use the same paper you intend to print on to align the printheads. Photo paper is recommended for the best results. Plain; bond; and thin, coated papers are acceptable, but provide marginal results. WARNING! Colored papers, glossy canvas, and transparent materials such as translucent bond, clear film, tracing paper, and vellum are not suitable for aligning the printheads.
3. Remove and reinsert all of the printheads. See Remove a printhead on page 29 and Insert a printhead on page 32. This starts the printhead alignment process. NOTE: Make sure the printer window is closed during printhead alignment. 4. The process takes about 6 minutes. Wait until the front panel shows that the process is complete before using the printer. NOTE: A calibration image is printed during the printhead alignment process. The front panel shows if there were any errors in the process.
3. If the paper type that is loaded is acceptable for printhead alignment, the printer performs the alignment and prints an alignment pattern. NOTE: Make sure the printer window is closed during printhead alignment. 4. The process takes about 5 minutes. Wait until the front panel shows that the process is complete before using the printer. Scan errors during alignment Troubleshoot ink If the alignment process fails, a Scanning problems message appears on the front panel.
Error messages 9 Front-panel error messages Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation column to resolve the error. If an error message appears on the front panel that is not included in this list, and you are in doubt over the correct response, contact HP Support. See HP Customer Care on page 82. Table 9-1 Text messages 78 Message Recommendation [Color] cartridge has expired Replace the cartridge.
Message Recommendation IO error Restart the printer. If the problem persists, contact HP Support. See HP Customer Care on page 82. IO warning Try again; if the problem persists, contact HP Support. See HP Customer Care on page 82. PDL Error: Ink system not ready Clean the printheads. See Clean the printheads on page 74. PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size.
Error messages Table 9-2 Numeric error messages Error code Recommendation 26.n.01 (where n = the subject ink cartridge number) Remove the subject ink cartridge and reinstall it in the printer. If the error persists, replace the subject ink cartridge. If the problem persists, contact HP Support. See HP Customer Care on page 82. 29.01 The maintenance cartridge is not inserted correctly.
Error code Recommendation 74.01 An error occurred when uploading the firmware update file. Try the following remedies: ● Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power cord—then reconnect the power cord and turn on the printer. ● Try again to upload the firmware update file to the printer. If the problem persists, contact HP Support. See HP Customer Care on page 82. 76.
10 Get help Introduction HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet. HP Customer Care provides comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and selfmaintenance services. For more information about HP Customer Care, go to: http://www.hp.
On the front panel: select the icon, and then select Internal prints > Service information prints > Print all pages. Through the Embedded Web Server: go to the Service support page in the Support tab, and then select Printer information > All pages. HP Customer Care 83 Get help HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support.
Telephone numbers Get help For an up-to-date list of HP Support telephone numbers, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. If you do not have access to the Web, try one of the numbers below.
Japan: software 0120 014121, hardware 0120 742594 Korea: 82 1588 3003 Luxembourg: 27 303 303 Malaysia: 1 800 80 5405 Martinique: 0 800 99 00, 877 219 8671 Mexico: 01 800 472 6684, local 5258 9922 Middle East: 4 366 2020 Morocco: 2240 4747 Netherlands: 0900 1170 000 New Zealand: 09 365 9805 Norway: 800 62 800 Paraguay: 00 811 800, 800 711 2884 Panama: 001 800 711 2884 Peru: 0 800 10111 Philippines: 632 888 6100 Poland: 22 566 6000 Portugal: 213 164 164 Puerto Rico: 1 800 652 6672 RSA: 27 11 258 9301, local 0
● ● ● ● Uruguay: 54 11 4708 1600 Venezuela: 0 800 HP INVENT, local 58 212 278 8000 Vietnam: 84 8 823 45 30 West Africa (French): 351 213 17 63 80 HP Designjet Online Get help HP offers dedicated services and resources to ensure you always get the best performance from your HP Designjet products and solutions. Register at HP Designjet Online, your large-format printing community at http://www.hp.
11 Legal information Hewlett-Packard Limited Warranty—HP (HP Designjet Z6100 Printer series) HP product Limited Warranty Period Printer 1 year (from the date of purchase by the customer) Software 90 days (from the date of purchase by the customer) Printhead Until the “end of warranty” date printed on the product is reached, or 1200 ml of HP ink have been cycled through the printhead, whichever occurs first Ink cartridge Until the genuine HP ink is depleted as indicated by the printer, or the “end o
contained in any preventive maintenance kit and HP service engineer visits), are not covered by HP’s Limited Warranty. 5. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON THE PRINTER'S HARD DISK OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION.
11. This Limited Warranty is valid in any country/region where HP or its authorized providers offer warranty services and HP has marketed the HP product covered by this Limited Warranty. However, warranty service availability and response time may vary from country/region to country/region. HP will not alter form, fit, or function of the product to make it operate in a country for which it was never intended to function for legal or regulatory reasons. 12.
ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS SUPPLIED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. HP SOFTWARE LICENSE TERMS Legal information The following terms govern your use of the software integrated into your HP Designjet Z6100 Printer series, unless you have a separate agreement with HP. Definitions.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations. U.S. Government Restricted Rights. The Software and accompanying documentation have been developed entirely at private expense.
Regulatory Model Number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your Printer is BCLAA-0701 and the Take-Up Reel is BCLAA-0702. This regulatory number should not be confused with the marketing names (HP Designjet printer series or HP Take-Up Reel for Designjet printer series) or product numbers (Q####X – where X is any single letter and # is any number).
California ● ● Canada ● Electro-Magnetic Compatibility (EMC) ● Normes de sécurité (Canada) Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le réglement sur le brouillage radioélectrique édicté par le Ministére des Communications du Canada.
● VCCI Class A (Japan) ● Safety power cord warning ● Chinese EMI statement ● Germany Sound: Geräuschemission (Germany) LpA < 70 dB, am Arbeitsplatz, im Normalbetrieb, nach DIN45635 T. 19. Europe Legal information ● WARNING! This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s name: Hewlett-Packard Company Supplier’s address: Avenida Graells, 501 08174 Sant Cugat del Vallès Barcelona, Spain declares that the product Regulatory Model Numbers (1): BCLAA-0701, BCLAA-0702 Product names and models: HP Designjet Z6100 Printer series, HP Take-Up Reel for Designjet Z6100 Printer series Product options: All conforms to the following product specifications Safety: IEC 60950-1:2001 / EN 60950-1:2001
Legal information Josep Maria Pujol Hardware Quality Manager Sant Cugat del Vallès (Barcelona) December 5th, 2006 DECLARATION OF CONFORMITY 97
Index A automatic paper-cutter doesn't work 71 H Hewlett-Packard Limited Warranty—HP Designjet Z6100 Printer series 87 Hewlett-Packard Software License Agreement 89 HP Customer Care 82 HP Designjet Online 82, 86 HP Instant Support 82 B banding problems 24 blank page 66 blurred lines 60 C calibration color 49 cannot load paper 69 clipped at bottom 66 clipped image 66 color calibration 49 color profiling 50 components of printer 1 crop lines nesting 48 printing 45 Customer Care 82 D DECLARATION OF CONFORMI
overlapping images 67 P page size 42 paper advance 24 cannot load 69 displaying information 7, 23 paper advance calibration 24 paper jam take-up reel 71 paper not flat 63 print job nesting 46 print quality changing 41 print-quality problems banding 61 blurred lines 60 bronzing 63 colors inaccurate 65 general 57 graininess 62 horizontal lines 61 ink marks 64 line thickness 58 misaligned colors 60 paper not flat 63 smudging 63 stepped lines 59 top of print 64 wood-grain appearance 68 printer's main componen
