DESIGNJET Z6800 Photo Production Printer DESIGNJET Z6600 Production Printer Using Your Printer
© 2014 Hewlett-Packard Development Company, L.P. 1st edition Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction .................................................................................................................................................. 1 Safety precautions ................................................................................................................................................. 2 Product models ...................................................................................................................................................
Handle the paper ......................................................................................................................................... 25 Overview .............................................................................................................................................................. 26 Load a roll onto the spindle .................................................................................................................................
Use ink economically ........................................................................................................................................... 93 7 Color management ...................................................................................................................................... 95 What is color? ......................................................................................................................................................
Clean the platen ................................................................................................................................................. 138 Clean the paper-advance sensor window ......................................................................................................... 140 Lubricate the printhead carriage ...................................................................................................................... 140 Maintain the ink cartridges .............
Color drift on area fill edges .............................................................................................................................. 166 14 Troubleshoot paper issues ....................................................................................................................... 169 The paper cannot be loaded successfully ......................................................................................................... 170 The paper has jammed ..........................
Task 2: Handle the paper .................................................................................................................................. 193 Task 3: Handle the ink system .......................................................................................................................... 194 Task 4: Handle print jobs ................................................................................................................................... 195 Task 5: Adjust printed images ...
1 ENWW Introduction ● Safety precautions ● Product models ● Use of this guide ● The printer’s main features ● The printer’s main components ● The Embedded Web Server’s main components ● The HP Designjet Utility’s main features ● The printer’s internal prints ● Turn the printer on and off 1
Safety precautions The following precautions ensure the correct use of the printer and prevent printer damage. Use these precautions at all times. ● Use the power supply voltage that is specified on the nameplate. To avoid overloading the printer's electrical outlet, do not use the outlet for multiple devices. ● Make sure that the printer is well-grounded. Failure to ground the printer can result in electrical shock, fire, and susceptibility to electromagnetic interference.
Introduction This chapter provides a brief introduction to the printer and its documentation for new users.
Index In addition to the table of contents, an alphabetical index is included to help you to find topics quickly. Warnings and Cautions Symbols are used in this manual to ensure the proper use of the printer and to prevent printer damage. Follow the instructions that are marked with these symbols. WARNING! Failure to follow the guidelines that are marked with this symbol could result in serious personal injury or death.
Front view 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Paper-load lever 8. Spindle 9. Loading table 10. Take-up reel motor 11. Take-up reel cable and sensor housing unit 12. Take-up reel sensor 13.
Rear view 1. Power switch and socket 2. Sockets for communication cables and optional accessories Take-up reel motor 1. Take-up reel spindle lever 2. Manual winding buttons 3. Wind-direction switch The front panel Your printer's front panel is located on the front of the printer, on the right-hand side.
● It displays warning and error messages, when appropriate, with audible alerts to call attention ● It can be used to change the values of printer settings and the operation of the printer NOTE: Settings in the Embedded Web Server or in the printer driver override front-panel settings. The front panel has the following components, starting with the four direct-access keys: 1. Paper loading key starts the paper loading process: see Load a roll into the printer on page 33. 2.
To highlight an item in the front-panel display, press the Up or Down key until the item is highlighted. To select an item in the front-panel display, first highlight it and then press the OK key. When this guide shows a series of front-panel display items like this: Item1 > Item2 > Item3, it means that you should select Item1, then select Item2, then select Item3. For detailed information on the front-panel menus, see Front-panel menus on page 201.
Main tab ● Manage the print queue ● Add new jobs to the queue ● View supplies status ● Monitor paper and ink usage ● PANTONE©* emulation (with the PostScript/PDF upgrade) Setup tab ● Define printer, network and security settings ● Send accounting reports and notifications of warnings and errors by e-mail ● Update firmware ● Import and export paper presets ● Set the date and time Support tab ● Use the Print Quality Troubleshooting wizard to help resolve some of the most common print-qual
The printer’s internal prints The internal prints provide various kinds of information about your printer. You can request these prints from the front panel without using a computer. Before requesting any internal print, make sure that paper is loaded and that the Ready message appears on the front-panel display. To print an internal print, select the icon, then select the type of internal print that you want.
However, if you plan to store the printer indefinitely, you are recommended to power it off using the Power key, and then also switch off the power switch at the rear. Also, if the Power key does not seem to work, you can use the switch at the rear instead. To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds.
12 Chapter 1 Introduction ENWW
2 ENWW Connectivity and software instructions ● Choose which connection method to use ● Connect to a network (Windows) ● Connect to a network (Mac OS X) ● Uninstall the printer software 13
Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches). Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches). Useful for wireless or AppleTalk connection, and for Novell printing.
Connect to a network (Mac OS X) 1. Go to the front panel or open the Embedded Web Server (see Access the Embedded Web Server on page 18). Note the mDNS service name of your printer and/or TCP/IP address. 2. Insert the HP Start-up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4. When the Z6600/Z6800 appears on your screen, click Software and then Install. 5. Your Web browser opens to display the rest of the software installation procedure.
Uninstall the printer software During previous Installation step, you have the option to select HP Uninstaller application to be installed in your system. This one should be available under Hewlett-Packard in the system Applications folder. IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system. To delete the print queue only, select the Print & Fax dialog from the system preferences. Select the name of the printer and click the – button.
3 ENWW Personalize the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Designjet Utility ● Change the language of the HP Designjet Utility ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display contrast ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Personalize the list of paper type
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, select the Setup menu icon , then Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. At the front panel, press the OK key and hold it down. While holding the OK key down, press the Power key and hold it down.
whichever language you have specified in your Web browser's options. If you have specified a language that it cannot support, it works in English. To change the language, you must change your Web browser's language setting. For example, in Internet Explorer version 6, go to the Tools menu and select Internet Options, Languages. Then ensure that the language you want is at the top of the list in the dialog box.
Change the front-panel display contrast To change the contrast of the front-panel display, select the Setup menu icon , then Front panel options > Select display contrast, and enter a value using the Up or Down key. Press the OK key to set the value. The default contrast is set to 50. Change the units of measurement To change the units of measurement in the front-panel display, select the Setup menu icon , then Front panel options > Select units, and select English or Metric.
You have various other options available from the Connectivity menu icon.
1. In the Embedded Web Server, select the Setup tab and then Paper management. 2. In the Paper Management pane, select the Show/Hide papers tab. 3. Select any paper type you want to hide, and use the >> button to move it to the hidden paper list. 4. When you have finished, use the Apply button to save your changes. If you change your mind later, you can move papers from the hidden list back to the visible list at any time.
Select paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
24 Chapter 3 Personalize the printer ENWW
4 ENWW Handle the paper ● Overview ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll from the printer ● Use the take-up reel ● View information about the paper ● Perform paper advance calibration ● Download paper presets ● Use non-HP paper ● Cancel the drying time ● Change the drying time ● Printing paper info ● Feed and cut the paper ● Store the paper ● Order paper ● Non-recommended paper types 25
Overview Paper is only a subset of the portfolio of printing materials that the printer can handle. You can also print on a wide variety of films, textiles and fabrics, self-adhesive materials, and banner and sign materials. Throughout this guide, however, these materials are generally referred to as paper. NOTE: Because the front panel has limited space, the names of the HP paper might be abbreviated and might not appear in the front panel exactly as they are shown on the packaging label.
problems. Consider using Super Heavyweight Coated Paper and other cockle-free papers or make use of the take up reel when printing high-saturation area fills. ● Make sure that the appropriate print-quality setting (Best, Normal, or Fast) is selected. You can set the print quality in the driver, in the Embedded Web Server, or on the front panel. Driver or Embedded Web Server settings override front panel settings.
NOTE: This list is likely to change over the course of time. For the latest information, visit http://www.globalbmg.com/hp.
Table 4-1 Supported paper types — Z6800 (continued) Paper type Paper name Front panel name Fine Art Material HP Matte Litho-realistic Paper HP Matt Litho HP Professional Matte Canvas HP Prof Matte Canvas HP Collector Satin Canvas HP Collector Satin Canvas HP Artist Matte Canvas HP Artist Matte Canvas HP Universal Matte Canvas HP Universal Matte Canvas Canvas (more ink) Canvas (more ink) Canvas Canvas Fine art paper (more ink) Fine Art Paper (more ink) Fine Art Paper Fine Art Paper HP P
Table 4-1 Supported paper types — Z6800 (continued) Paper type Paper name Front panel name Self-Adhesive Material HP Colorfast Adhesive Vinyl HP Colorfast Adh Vinyl HP Everyday Adhesive Matte Polypropylene HP Eday Adh Matt Polyprop Adhesive Polypropylene Adhesive Polypropylene Adhesive Polypropylene Matte Adhesive Polyp.
Table 4-2 Supported paper types — Z6600 (continued) Paper type Paper name Front panel name Fine Art Material HP Matte Litho-realistic Paper HP Matte Litho HP Artist Matte Canvas HP Artist Matte Canvas HP Universal Matte Canvas HP Universal Matte Canvas Canvas Canvas Fine Art Fine Art Paper Fine Art more ink Fine Art Paper (more ink) HP Premium Vivid Color Backlit Film HP Premium Vivid Backlit Backlit material Backlit material HP Everyday Adhesive Matte Polypropylene HP Eday Adh Matt Pol
4. Slide the lever-lock on the blue hub to the unlocked position and remove the hub (1) from the left end of the spindle. 5. Rest the roll of paper that you want to load on the loading table. The roll might be long and heavy, and you might need two people to handle it. 6. Slide the spindle into the roll. Make sure that no space exists between the roll and the fixed hub at the right end of the spindle. Make sure that the paper will wind off the roll in the correct direction.
7. Put the blue hub on to the upper end of the spindle, and push it towards the end of the roll as shown in step 1 in the following image. Then slide the lever-lock to the locked position as shown in step 2. 8. With the blue hub on the left, insert the spindle into the left side of the printer (1), and then into the right side of the printer (2). 9. Close the spindle lock on the right-hand side.
4. If the paper that you are using has a paper-data barcode printed on the leading edge of the roll, and printing paper info is enabled, the printer automatically reads the information. If printing paper info is disabled, the barcode is ignored. If printing paper info is enabled and no barcode is detected on the roll that is being loaded, the front panel asks you to enter the paper type and the length of the roll you are loading. Select the paper category and paper type of the roll.
NOTE: During the initial printer setup, printhead alignment and color calibration are performed automatically after the roll is loaded into the printer. Unload a roll from the printer NOTE: If you used the take-up reel during printing, unload the printed roll from the take-up reel before attempting to remove the roll from the printer. See Unload a roll from the take-up reel on page 40. 1. At the printer's front panel, select the 2. The paper is unloaded from the printer. 3. Release the spindle lock.
36 2. If you want to load the take-up reel now, select Load take-up reel now on the front panel. If you want to load the take-up reel during printing, select Load it during printing on the front panel. 3. Make sure that the loading table is in its upright position. 4. Unlock the take-up reel spindle by pushing the spindle lever to its uppermost position. 5. Remove the take-up reel spindle.
6. The front-panel display guides you through the process of loading the take-up reel spindle core onto the take-up reel spindle. When that task is complete, load the take-up reel spindle into the printer by pushing firmly on both ends of the spindle. 7. Press the OK key on the front panel, and then select a winding direction. The printer advances the paper. Make sure that the paper passes in front of the loading table, as shown.
8. Pull the paper taut to the position shown in the following figure. Do not attempt to pull more paper out of the printer. Use tape to secure the paper to the spindle core. You might need to use more tape than is shown in the following image. The paper should be secure enough to support the weight of the loopshaping core, which you insert in step 12. NOTE: If you are loading the take-up reel during printing you do not need to pull the paper taut.
11. Gently lower the loading table. 12. Carefully insert the loop-shaping core. NOTE: Make sure that you insert the loop-shaping core. The take-up reel will not function correctly without it. The loop-shaping core must have end caps. Make sure that the end caps extend over the edges of the paper. 13. Use the wind-direction switch on the take-up reel motor to select the winding direction. Setting 1 winds the paper so that the printed image faces in.
15. The following image shows how the printer looks when it is operating. As paper is fed from the printer, it drops down in a loop and then up into the take-up reel spindle. NOTE: While the take-up reel is operating, make sure that the take-up reel sensors are not blocked. NOTE: The automatic paper-cutter is disabled when the take-up reel is in use. NOTE: If you want to move the printer, first remove the take-up reel sensor and cable housing unit from the foot of the printer stand.
ENWW 3. Switch the wind-direction switch to the off position. The switch is in the off position when it is centered (in other words, when the switch is neither in position 1 nor position 2). 4. Remove the loop-shaping core. 5. Use the winding button on the take-up reel motor to wind the excess paper around the take-up reel spindle. 6. Press the OK key on the front panel.
7. The printer knows if the type of paper that is loaded is suitable for the automatic paper-cutter. The paper is cut if it is suitable. If the paper is not suitable, cut the paper manually. NOTE: The automatic paper-cutter feature is disabled for some of the heaviest paper types, because they can damage the cutter. 8. Use the winding button on the take-up reel motor to wind the remainder of the paper around the takeup reel spindle. 9. Press the OK key on the front panel.
11. Remove the roll from the printer, pulling out the end on the right side of the printer first. Do not insert your fingers into the spindle supports during the removal process. 12. To remove the roll from the printer after you have unloaded the take-up reel, see Unload a roll from the printer on page 35. View information about the paper On the printer's front panel, press the key. Alternatively, select the icon, then View loaded paper.
● DEFAULT: this status appears when an HP paper is loaded. Unless you experience image-quality problems in your printed image, such as banding or graininess, HP recommends that you do not calibrate the paper advance. ● RECOMMENDED: this status appears when you create a new paper. The paper advance values for this paper are inherited from the family type. HP recommends that you perform a paper advance calibration to optimize the values.
Download paper presets Each supported paper type has its own characteristics. The printer changes the way it prints on each different paper type. For example, some might need more ink and some might require a longer drying time. The printer requires a description of the requirements of each paper type. This description is called the “paper preset”. The paper preset contains the ICC profile, which describes the color characteristics of the paper.
TIP: You can get information about the characteristics of each HP paper type from the front panel: select the icon, then Paper types list > Paper category > Paper type > View paper details. This may help you to match your non-HP paper with a similar HP paper type. 6. Load the custom paper. See Load a roll into the printer on page 33. 7. Click Next. The printer performs a color calibration and prints a calibration chart. This can take up to 10 minutes.
Printing paper info The Printing paper info option is enabled by default; it allows the printer to estimate the remaining roll length by reading a barcode that is printed on the leading edge of the roll whenever the paper is unloaded. When you load a new, unused roll, there is no barcode already printed on it, so the front panel will ask you for the length. The length printed on the barcode at unloading time is calculated from the length you declare at the start, minus the length that has been printed.
Order paper The following paper types are currently provided for use with your printer. NOTE: This list is likely to change over the course of time. For the latest information, see http://www.globalbmg.com/hp.
Table 4-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Everyday Instant-dry Satin Photo Paper 235 30.5 m (100 ft) 610 mm (24 in) Q8920A 914 mm (36 in) Q8921A 1067 mm (42 in) Q8922A 1524 mm (60 in) Q8923A 61 m (200 ft) 1524 mm (60 in) CG842A(E) 22.9 m (75 ft) 610 mm (24 in) Q7991A 30.5 m (100 ft) 914 mm (36 in) Q7993A 1067 mm (42 in) Q7995A 1270 mm (50 in) Q7997A (NALJ) 1524 mm (60 in) Q7999A 22.9 m (75 ft) 610 mm (24 in) Q7992A 30.
Table 4-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Everyday Adhesive Gloss Polypropylene 120 22.
Table 4-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Bright White Inkjet Paper 90 45.7 m (150 ft) 610 mm (24 in) C1860A (NL) C6035A (EAJ) 914 mm (36 in) C1861A (NL) C6036A (EAJ) HP Universal Coated Paper HP Universal Heavyweight Coated Paper HP Coated Paper HP Heavyweight Coated Paper 90 125 90 130 91.4 m (300 ft) 914 mm (36 in) C6810A 45.
Table 4-3 Roll paper (continued) Paper type g/m² Length Width Part numbers 90 45.7 m (150 ft) 610 mm (24 in) 51631D (ELN) 914 mm (36 in) 51631E 594 mm (23.
ENWW ● Photo paper that swells ● Brochure paper Non-recommended paper types 53
54 Chapter 4 Handle the paper ENWW
5 ENWW Handle the ink system ● Ink system components ● Ink system tips ● Work with ink system components ● Order ink supplies 55
Ink system components Ink cartridges The printer's ink cartridges provide ink to the printheads: - For the Z6800: matte black, chromatic red, magenta, yellow, light magenta, cyan, photo black and light gray - For the Z6600: matte black, yellow, light magenta, cyan, photo black and light gray Ink cartridges require no maintenance or cleaning. When each ink cartridge is shaken vigorously before installation, and inserted correctly into its slot, the ink will flow to the printheads.
2. A map of the world is shown with the selected region emphasized. 3. To see a detailed list of the countries included in that region, press the down arrow. Once you agree with the selection, you can press OK to continue. 4. At the end of the process, an information screen appears about the region selected. 5. If you press OK, the printer restarts. Replace ink cartridges To check the ink levels in the ink cartridges, select the icon, then View ink levels.
HP recommends that you replace the empty cartridge with a new HP cartridge. See Order ink supplies on page 79, Remove an ink cartridge on page 60, and Insert an ink cartridge on page 62. The use of refilled or non-HP ink cartridges has several serious disadvantages: ● There is some risk of damaging the printer. In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge, nor for any problems due to ink contamination.
The printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced. They provide excellent results even when the ink cartridges contain a low level of ink. To maintain optimum print quality, the printheads are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and can occasionally delay printing. When a printhead eventually needs to be replaced, the front panel will display a message.
installation procedures (or see Remove an ink cartridge on page 60 and Insert an ink cartridge on page 62. ● Make sure that you comply with all applicable laws and regulations when disposing of ink system consumables. NOTE: Shake the ink cartridges vigorously before installing them. See Insert an ink cartridge on page 62.
3. Pull the blue tab down and then pull it outwards, towards you. 4. The cartridge comes out, in its drawer. 5. Lift the cartridge out of its drawer. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, because the connection might be coated with ink. NOTE: If necessary, store a partially-used ink cartridge in the same position as if it were inserted in the printer. Avoid using a partially-used cartridge that has been stored on its end.
6. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Pick up the new ink cartridge and find the label that identifies the ink color. Hold the ink cartridge so that you can see the label at the top of the side that is facing you. 2. Check that the colored label above the empty slot in the printer matches the color of the label on the cartridge. 3. Shake the cartridge vigorously for about 15 seconds. 4. Insert the ink cartridge into the cartridge drawer. 5.
6. The front-panel display confirms that all cartridges have been correctly inserted. Remove a printhead WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. Printhead replacement must be performed after the printer has been turned on with the hard power switch at the back of the printer. 1. At the front panel, select the 2. The printer moves the carriage into the correct position. icon, then select Replace printheads.
64 4. Locate the carriage on the right side of the printer. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This provides access to the printheads. 7. To remove a printhead, lift up the blue handle.
8. Using the blue handle, gently disengage the printhead. 9. Gently pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly. That action can damage the printhead. 10. The front-panel display identifies the missing printhead. Insert a printhead ENWW 1. Remove the orange protective caps by pulling them down. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot.
3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It can be damaged if you insert it too quickly, or at an angle, or if you rotate it as you insert it. 4. Push down as indicated by the arrow. CAUTION: You might feel some resistance when installing the new printhead, so you need to press it down firmly but smoothly.
6. Make sure that the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all of the printheads have been inserted correctly and the printer has accepted them, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, you might need to reinsert the printhead. ENWW 8. Close the printer window. 9.
Clean (recover) the printheads To clean the printheads (which often enables them to recover from problems), go to the printer's front panel and select the icon, then select Clean printheads. Specify which printheads you would like to clean. You can clean all of the printheads or only some of them. Cleaning all printheads takes about 5 minutes. Cleaning any two printheads takes about 3 minutes. NOTE: Cleaning all printheads uses more ink than cleaning a single pair.
3. Rub the cloth against the electrical contacts with a light force along the entire depth of the flex connector. Try to avoid picking up any ink deposit that may have accumulated on the bottom surface of the slot. 4. Take special care to clean all contacts thoroughly, including the ones at the lowest point of the connector. 5. Using the same cloth, clean the strip of electrical contacts on the printhead (unless the printhead is new). Avoid touching the printhead nozzles.
CAUTION: 70 Wear gloves to avoid getting ink on your hands. 1. On the printer's front panel, select the 2. Turn off the printer at the front panel. 3. To avoid an electric shock, switch the printer off and unplug it. 4. Open the printer window. 5. Find the printhead drop detector to the right of the printhead carriage. 6. Remove any debris blocking the printhead drop detector. Chapter 5 Handle the ink system icon, then select Replace printheads.
7. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 8. Close the printer window. 9. Plug in and switch on the printer. 10. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
Reinsert printheads procedure 1. If the realignment process is running and the wrong paper is loaded, press the Cancel key on the front panel. CAUTION: Do not print if the realignment process has been canceled. You can restart the alignment with the Image Quality Maintenance menu procedure. 2. Load the paper you wish to use, see Handle the paper on page 25. It should be at least 457.2 mm (18 in) wide. CAUTION: Do not use transparent or semi-transparent paper to align the printheads. 3.
The Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems. It helps you to check the performance of the printheads that are currently installed in your printer, and whether any printhead suffers from clogging or other problems. To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2.
Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning. However, if the rectangles look solid, do not worry about just a few missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged nozzles.
Remove the maintenance cartridge A message appears on the front panel when you must change the maintenance cartridge. Follow these precautions when removing a maintenance cartridge: ● Be careful not to get ink on your hands. Ink might be on, around, and inside the replaced maintenance cartridge. ● Always handle and store the replaced maintenance cartridge upright to avoid spilling any ink.
4. Lift up the maintenance cartridge to remove it from the slot, and slide it out. See also Insert the maintenance cartridge on page 76. Insert the maintenance cartridge The plastic bag in which the new maintenance cartridge comes can be used to dispose of the old maintenance cartridge. 1. Insert the maintenance cartridge into the slot, in the direction indicated by the arrow. 2.
3. When you have inserted the maintenance cartridge into the printer, close the door. NOTE: The printer needs all the ink cartridges, printheads and maintenance cartridge to be installed before it can continue. 4. If no paper is loaded, the front panel will instruct you to load some. NOTE: Make sure that the printer window and the door to the right are closed after you replace the supplies. The printer will not print while these are open. Check the status of the ink system 1.
Front panel procedure 1. At the front panel, select the 2. Select the cartridge about which you want information. 3. The front panel shows the following information: icon, then Ink cartridge information.
● Volume of ink it has used ● Warranty status You can also get most of this information without leaving your computer by using the HP Designjet Utility. NOTE: If the status is See warranty note, this indicates that non-HP ink is being used. Printer service or repairs required as a result of using non-HP ink are not covered under warranty. See the Legal Information document for detailed warranty implications. Order ink supplies You can order the following ink supplies for your printer.
Table 5-1 Ink cartridges (continued) Cartridge Part number Region Z6600 Z6800 HP 773A 775 ml Light Magenta Designjet Ink Cartridge C1Q25A Americas HP 773A 775 ml Cyan Designjet Ink Cartridge C1Q26A Americas x x HP 773A 775 ml Photo Black Designjet Ink Cartridge C1Q27A Americas x x HP 773A 775 ml Light Gray Designjet Ink Cartridge C1Q28A Americas x x x (*) The Z6800 Photo Production Printer and the Z6600 Production Printer are also compatible with HP771 Ink Cartridges (all details ava
6 ENWW Print options ● Create a print job ● Select print quality ● Print a draft ● High-quality printing ● Select paper size ● Select margins options ● Rescale a print ● Preview a print ● Print 16-bit color images ● Change the treatment of overlapping lines ● Print crop lines ● Rotate an image ● Print in gray shades ● Use paper economically ● Nest jobs to save paper ● Use ink economically 81
Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which is entered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. When you select your printer, the printer driver is invoked to send your job to the printer.
If the files are not in one of these formats, they will not be printed successfully. If the jobs have been generated with the appropriate settings (such as page size, rotation, resizing and number of copies), you can just press the Print button and they will be sent to the printer. If you need to specify printing settings, go to the Job settings section and select the options you need. Each option has explanatory text on the right, so that you can understand the behavior of each setting.
NOTE: In the Windows driver dialog, the rendering and printing resolutions for your job are displayed in the Paper/Quality tab. In the Mac OS X Print dialog, they are displayed in the Summary panel. You can select print-quality options in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options, you will see a simple slider with which you can select speed or quality.
High-quality printing You can specify high-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality'). ● In the Mac OS X Print dialog: go to the Paper/Quality panel and move the print-quality slider to the extreme right ('Quality'). ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Standard options > Quality.
NOTE: If you have disabled skew checking, the paper length is estimated as four times the width. TIP: If your document is 330 × 483 mm (13 × 19 in), designed to fit on sheet paper of the same size, select the document size Super B/A3.
● Standard. Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. ● Oversize. Your image will be printed on a page slightly larger than the size you have selected. If you cut off the margins, you will be left with a page of the size you selected, with no margins remaining between your image and the edges of the paper. ● Clip Contents By Margins.
NOTE: If you load sheet paper with skew checking disabled, the printer does not measure the length of the sheet, so the print preview will not be a reliable guide to the final printout. ● ● ● To preview a print under Windows, you have the following options: ◦ Use your application's print preview option. ◦ Check the Show preview before printing option, which you can find in the driver's Paper/Quality tab and Features tab.
Print crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines automatically with individual jobs in the following ways: ● In the Windows driver dialog: select the Features tab, then Enable crop lines. ● In the Mac OS X Print dialog: go to the Finishing panel and select crop lines. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Enable crop lines.
You can do this in the following ways: ● In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees. ● In the MAC OS X Print dialog: go to the Finishing panel and select Rotate by 90 degrees. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Rotate. ● In the front panel: select the Setup menu icon , then Printing preferences > Paper options > Rotate.
NOTE: If autorotation is enabled, the Rotate option is ignored. NOTE: The autorotate decision requires known page dimensions. Therefore, the job must have When to Start Printing set to After Processing (see Select when to print a job in the queue on page 117) and cannot have variable dimensions, which happens when Fit to roll or Remove top/bottom blank areas is used. TIP: Once the job is rendered and ready for reprints, autorotation may take a few minutes, depending on job dimensions and resolution.
1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When Nest is On in the front panel's Job Management menu and the Embedded Web Server's Job Management page. What pages can be nested? All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or unless there are too many of them to fit into the remaining length of the roll.
● ◦ CALS/G4 ◦ PostScript, PDF, TIFF, JPEG JPEG, TIFF and CALS/G4 pages with resolutions greater than 300 dpi may not nest with other pages in some cases. How long does the printer wait for another file? So that the printer can make the best nest possible, it waits after a file has been received to check whether a subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time; the factory default nest wait time is two minutes.
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7 ENWW Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your Z6800 Printer ● Color and your Z6600 Printer ● Color-management options ● Color-adjustment options ● HP Professional PANTONE* Emulation ● Color emulation modes 95
What is color? We see the world around us as steeped in color. Color is in the first instance simply an aspect of how we experience our environment and is therefore subjective. Our color experiences are closely related to brain activity that is triggered by signals that our eyes send to it. These signals undergo a complex and highly interlinked sequence of processing stages that make the relationship between what our eyes emit and what we experience anything but direct.
NOTE: Colors in subtractive devices can also be controlled by using RGB data. Especially when control over the printer’s black ink is unnecessary, this is an efficient option. ● CMYK (Cyan, Magenta, Yellow, and Black) is the color space for subtractive devices, such as printers or presses. A color is represented as a combination of cyan, magenta, yellow, and black (K) inks, and combinations provide the entire range of colors in the device.
Some color spaces are not device-dependent, but instead represent how a viewer sees colors, such as CIE Lab or CIECAM02. These color spaces are defined by the CIE (Commission Internationale de l’Éclairage). The advantage of these spaces is that if two objects have the same CIELAB values, they look the same when viewed under the same conditions. Values in these spaces can be obtained from measuring the light emitted or reflected by an object.
◦ Use Relative Colorimetric for press proofing. This rendering intent provides a match for colors that are inside both the source and destination gamuts, and minimizes differences when a match is not possible. ◦ Use Absolute Colorimetric for press proofing (like Relative Colorimetric), when you also want to simulate the color of the source’s paper. The following are the most commonly used device color spaces and profiles: ● ● RGB mode: ◦ sRGB (sRGB IEC61966-2.
consistency with less than half the color error of earlier HP Designjets, under all environmental conditions, and even on unknown (not factory-profiled) paper types. A built-in white calibration tile, which is protected by an automatic shutter, ensures reliable measurements that meet international standards. The printer, color-imaging pipeline, and professional-quality spectrophotometer with GretagMacbeth i1 color technology are integrated with the HP Color Center software for the Z6800.
NOTE: You can perform all three operations in sequence, as shown. You can also choose to start with or stop after any of the three operations. However, color calibration is performed automatically after you add a new paper type. Color calibration Your printer uses color calibration to produce consistent colors with the specific printheads, inks, and paper type that you are using, and in your particular environmental conditions.
You can check the color calibration status of the currently loaded paper at any time by selecting the icon, then View loaded paper. The status can be one of the following conditions: ● Pending: the paper has not been calibrated NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to PENDING. See Update the printer firmware on page 143.
In order to print accurate colors, convert the color values in your files to the color values that will produce the correct colors when using your printer, your inks, and your paper. An ICC color profile is a description of a printer, ink, and paper combination that contains all the information for these color conversions.
printing parameters, so making a good choice here is fundamental to achieving good results later on. If you find that you cannot obtain satisfactory results with the profile and paper type that you picked, try selecting different types, and use the one that works best. If the paper that you are using is not listed, or if you cannot find a paper type that resembles yours closely enough, you can define a new type. See Use non-HP paper on page 45.
NOTE: Color calibration is performed automatically after you add a new paper type. However, color profiling requires the creation of a profile externally. Color calibration Your printer uses color calibration to produce consistent colors with the specific printheads, inks, and paper type that you are using, and in your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers that are situated in different geographical locations.
You can check the color calibration status of the currently loaded paper at any time by selecting the icon, then View loaded paper. The status can be one of the following conditions: ● Pending: the paper has not been calibrated NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to PENDING. See Update the printer firmware on page 143.
When you have defined and calibrated a new paper type, the printer is ready to create a ICC profile for use with your paper, which allows you to print on it with the best possible color accuracy. Alternatively, if your paper type is already known to the printer, you already have its appropriate ICC profile. Create your own profile This option is not available in your printer and requires an external spectrophotometer.
PostScript, PDF, TIFF or JPEG file directly to the printer through the Embedded Web Server. In either case you have to select the profiles to use as default (in case the job doesn't specify any). ◦ Non-PostScript (HP-GL/2, RTL): the color management is done using a set of stored ICC profiles. This method is somewhat less versatile than the previous methods, but is a little simpler and faster, and can produce good results with standard HP paper types.
● Microsoft Core XML Services (MSXML) 6.0 ● Microsoft XML Paper Specification Essentials Pack 1.0 Color-adjustment options The aim of color management is to print accurate colors. If you perform color management correctly, then you should be able to print accurate colors with no need of any manual color adjustments.
● In the Windows driver dialog: select the Color tab, ensure that the Advanced color adjustments box is checked, then press the Settings button beside it. You will then be able to make adjustments using separate controls for highlights, midtones and shadows. ● In the Mac OS X Print dialog: go to the Color Options panel and select Grayscale from the Mode dropdown list. You can also select Pure Black and White if you want only black and white, without gray shades.
● With the Windows PostScript printer driver: click the Color tab, and then select HP Professional PANTONE Emulation. ● In the Mac OS X Print dialog: go to the Color Options panel, and then select HP Professional PANTONE Emulation. ● Through the Embedded Web Server: select the Submit Job page, and then select Color > HP Professional PANTONE Emulation. ● On the front panel: select the icon, and then select Printing preferences > Color options > HP Professional PANTONE Emulation.
Color emulation modes If you want to print a particular print job and to see approximately the same colors that you would get from printing the same job on a different HP Designjet series printer, use the printer's emulation mode. ● In the Windows driver: click the Color tab, select Printer Managed Colors, and then select Printer Emulation from the Source profile drop-down menu. Then select from the Emulated printer dropdown menu.
ENWW ● None (Native): no emulation. The printer will use its default internal conversion from CMYK to RGB, without following any color standard. This does not imply that results will be bad. ● ISO Coated 2-ECI is based on the characterization dataset FOGRA39L.
● Japan Color 2002 Newspaper uses the Japan Color 2002 for Newspapers specification. It is designed to produce quality separations using 240% total ink coverage, positive film and standard newsprint paper. ● Japan Color 2003 WebCoated is for type 3 coated paper. It is designed to produce quality separations for standard ISO printing using 320% total ink coverage, positive film, and coated paper on heat-set web offset presses. ● JMPA: Japanese standard for offset press.
8 ENWW Job queue management ● Embedded Web Server job queue page ● Job preview ● Turn off the job queue ● Pause the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job status messages 115
Embedded Web Server job queue page You can manage your printer's job queue from the HP Designjet Utility, see Access the HP Designjet Utility on page 19, or the printer's Embedded Web Server, see Access the Embedded Web Server on page 18. The job queue page shows all jobs that are available in the printer job queue. It includes jobs that are being received, parsed, rendered, printed and already printed. The following information is displayed for each job: ● Preview: Click the icon to see the job preview.
● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job. To see a larger preview of the job, click either the job thumbnail or the magnifying glass icon, which appears on the right hand side of the printer image. NOTE: Browsers without the Macromedia plug-in show the job image as yellow shaded.
However, you can also manage the queue from the front panel. To do so, select the Job Queue icon , then Job queue, where you can see a list of the jobs in the queue. Each has an identifier, comprising: : The job currently being printed has a pointing hand icon, jobs already printed have a check mark, canceled jobs have crosses, processing jobs have a clock and jobs on hold have a warning.
● Receiving: the printer is receiving the job from the computer ● Waiting to process: the job has been received by the printer and is waiting to be rendered (for jobs submitted through the Embedded Web Server only) ● Processing: the printer is parsing and rendering the job ● Preparing to print: the printer is performing writing system checks before printing the job ● Waiting to print: the job is waiting for the print engine to become free to proceed with printing ● Waiting for nest: the printer i
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9 ENWW Retrieve printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job 121
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 122. ● View ink and paper usage for each of your recent jobs by using the HP Designjet Utility, see Check ink and paper usage for a job on page 122. If the HP Designjet Utility is not available, see Access the HP Designjet Utility on page 19.
Ink and paper statistics with the HP Designjet Utility 1. Access the HP Designjet Utility, see Access the HP Designjet Utility on page 19. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on the Accounting link. Under MAC OS X, select Job Accounting and click on the Look Up button.
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10 Practical printing examples ENWW ● Overview ● Resize an image with Adobe Photoshop CS4 ● Print a color photo with Photoshop CS2 ● Print a draft for revision with the correct scale ● Reprint a job with consistent colors ● Use ESRI ArcGIS 9 to print a map 125
Overview The following step-by-step instructions for printing jobs that use specific software are similar to those at the HP Knowledge Center on the Web. Consult the Knowledge Center at http://www.hp.com/go/Z6600/support/ or http://www.hp.com/go/Z6800/support/ according to your printer model, for the most up-to-date information and for additional printing examples, including RIP scenarios. Resize an image with Adobe Photoshop CS4 Application settings 1.
hard edges and produce a smaller file. However, this method can produce jagged effects, which become apparent when you distort or scale an image or perform multiple manipulations on a selection. ENWW ◦ Bilinear: A method that adds pixels by averaging the color values of surrounding pixels. It produces medium-quality results. ◦ Bicubic: A slower but more precise method based on an examination of the values of surrounding pixels.
5. Select your printer and then click the Page Setup button. The printer properties dialog box appears. 6. Set the page size and other print options that you want and then click the OK button. For more information about print option settings, see Print options on page 81. Print a color photo with Photoshop CS2 This example uses Adobe Photoshop CS2 under Windows XP. The color management is done by Photoshop. 1. Initial recommendations: ● Select an appropriate paper type for the job.
4. On the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile. Otherwise, select Assign working space. If the image colors do not look right, try assigning it to other color spaces by selecting Edit > Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are satisfied. ● 5. 6. Click the OK button. On the File menu, select Print with Preview. ● Select Page Setup.
2. Select File and then select Print. NOTE: The page size is not automatically selected according to the drawing size.
ENWW 3. To keep the scale, set Page Scaling to None (which is not the default setting). 4. Click the Properties button. 5. Select the Document size and Print Quality you want to use. Click the Custom button if you want to define a new custom paper size.
6. Click the Features tab, and then select Autorotate. 7. Click the OK button and check that the print preview in the Print dialog box looks correct. 8. Click OK again to print. Reprint a job with consistent colors This scenario explains how to get consistent colors from print-to-print. NOTE: HP supports color consistency between print jobs printed with the same printer models, using the same paper type.
Scenario 1 Reprint a job with consistent colors by using the same printer. To ensure color consistency when reprinting the job, use the same paper type. 1. Check that the color calibration is valid for the paper type that is loaded. On the front pane, select the icon, and then select View loaded paper. In the Paper information window, check that Color Calibration is OK.
1. Check that the color calibration is valid for the paper type that is loaded in both printers. On the front panel, select the icon, and then select View loaded paper. In the Paper information window, check that Color Calibration is OK. If the status of the Color Calibration is Pending or Recommended, perform a color calibration from the HP Color Center, or on the front panel. 2. Print the jobs.
● On the Paper/Quality tab, set Print Quality to Quality. ● On the Color tab, clear the Print In Grayscale check box, and set Printer managed colors to sRGB in the Source profile drop-down menu. 4. Click the OK button. 5. Select File > Print. ● Printer Engine: select Windows Printer. ● Output Image Quality (Resample Ratio): this setting alters the number of pixels that are sampled when an ArcMap print file is generated.
4. ● Click the Properties button, select the HP RTL (RGB) TrueColor driver, and select the resolution to be sent to the printer. ● Click the Color Adjustment tab if you want to adjust gamma, brightness, contrast, or saturation. You can preview the changes. To print, click the OK button both in this dialog box and in the Print dialog box.
11 Maintain the printer ENWW ● Clean the exterior of the printer ● Clean the platen ● Clean the paper-advance sensor window ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Perform preventive maintenance ● Move or store the printer ● Update the printer firmware ● Change the ink absorber ● Secure disk erase 137
Clean the exterior of the printer Use a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap to clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation (for example, ink cartridge drawer handles). WARNING! To avoid an electric shock, make sure that the printer is turned OFF and unplugged before you clean it. Do not let water get inside the printer. CAUTION: Do not use abrasive cleaners on the printer.
4. With the same dry brush, remove ink deposits from the platen surface. 5. Use a clean, absorbent lint-free cloth that has been slightly dampened with isopropyl alcohol to wipe loosened ink deposits from the platen. CAUTION: Do not use commercial cleaners or abrasive cleaners. Do not wet the platen directly, because you will leave too much moisture behind. ENWW 6. Use the damp cloth to clean the cutter ramp. 7. Use a dry cloth to clean the exposed part of the wheels.
Clean the paper-advance sensor window The paper advance sensor is the very small rectangular window (less than 1 cm² in size and shown in the following graphic) near the sixth platen roller from the right. You should clean the paper-advance sensor window every 6 months, and whenever you experience printquality issues. 1. Unload the paper using the front panel procedure. See Unload a roll from the printer on page 35. 2.
2. Open the printer window and apply a few drops of multi-purpose lubricating oil to the pads on either side of the carriage. NOTE: A roller lubrication kit can be ordered if necessary as part of the Printer Maintenance Kit. 3. Apply a few drops of oil directly to the slider rod on either side of the carriage. 4. Close the printer window. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required.
your customer service representative and arrange for a preventive maintenance visit. The service engineer can then replace the worn parts onsite, which will prolong the life of the printer. The benefits of arranging a service engineer's visit when these messages appear on the front panel are twofold: ● The printer components can be replaced at a time that is convenient for you, and so will not disturb your daily workflow.
Update the printer firmware The printer's various functions are controlled by software that resides in the printer, also known as firmware. From time to time, firmware updates from Hewlett-Packard become available. These updates increase the printer's functionality and enhance its features. Firmware updates can be downloaded from the Internet and installed in your printer in the following ways. Use the method that you find most convenient.
Change the ink absorber An alert appears on the printer front panel when the ink absorber is reaching its maximum saturation and again when the absorber should be changed. NOTE: The absorber can become excessively dry and fail to function correctly in climates where the relative humidity is consistently below 25%. CAUTION: A saturated or excessively dry ink absorber can cause severe damage to the printheads and other parts of the printer.
4. Locate the ink absorber. 5. Lift the tab that extends from the front edge of the absorber. NOTE: Use the disposable plastic gloves to avoid getting ink on your hands. ENWW 6. Lift the tab on the absorber until it is clear of the spittoon and you can easily grip the tab. 7. Lift and remove the absorber from the spittoon.
8. Dispose of the soiled ink absorber according to your local regulations. Insert the ink absorber 1. Grip the new ink absorber as shown. 2. Insert the back edge of the absorber into the fitting in the spittoon. 3. Use your thumb to slide the absorber to the back of the fitting in the spittoon.
4. Push down on the tabbed edge until you hear the absorber click into place. Make sure that the top of the ink absorber is seated flatly and that none of the corners are higher than the plane of the platen. 5. Press the OK key on the front panel. The printer verifies that the ink absorber is correctly seated. If the front panel shows a message that it is not seated correctly, remove the ink absorber, insert it again, and then press the OK key.
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12 Accessories Order accessories The following accessories can be ordered for your printer. Name Product number HP Designjet HD Scanner CQ654C HP Designjet PostScript®/PDF Upgrade Kit CQ745B HP Designjet Z6X00 User Maintenance Kit Q6715A HP Designjet 1524-mm (60-in) Media Bin Q6714A HP Designjet 1524-mm (60-in) Spindle CQ754A HP Jetdirect 640n Print Server J8025A The following software can be downloaded for your printer. ENWW Name Download from HP Designjet accounting tool http://www.hp.
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13 Troubleshoot print-quality issues ENWW ● General advice ● Troubleshooting tools ● Lines are too thick, too thin, or missing ● Lines appear stepped or jagged ● Parts of lines or text are missing ● Lines are printed double or in the wrong colors ● Lines are blurred (ink bleeds from lines) ● Lines are slightly warped ● Dark or light horizontal lines across the image (banding) ● The image is grainy ● The image has a metallic hue (bronzing) ● The printed output is not flat ● The pri
● Pen settings seem to have no effect ● The image has a wood-grain appearance (aeroworms) ● A square is not square ● Color drift on area fill edges 152 Chapter 13 Troubleshoot print-quality issues ENWW
General advice Use the following approach when you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine HP supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 48. ● Make sure that the paper type that you select on the front panel is the same as the paper type that is loaded in the printer.
Optimization suggested actions This option suggests a series of recommended actions to improve print quality, based on the results of internal checks. These actions may include reseating a printhead, changing paper to run a specific calibration, cleaning some printer component, etc. Execute them in the proposed order. TIP: Use this option if you want to save time by acting directly on the causes of your problem, or if your problem persists after the automatic Optimize print quality process.
5. Try aligning the printheads. See Align the printheads on page 71. After alignment, reprint your job if the problem has been solved. 6. Select the icon on the printer's front panel, and then View loaded paper to see the paper-advance calibration status. If the status is PENDING, perform a paper-advance calibration. See Perform paper advance calibration on page 43. If the problem persists after you complete these actions, contact your customer service representative for further support.
Lines are printed double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are the wrong color. Use these steps to correct this kind of problem: 1. Align the printheads. See Align the printheads on page 71. 2. Make sure that you are using appropriate print-quality settings. See Select print quality on page 83.
Humidity can cause ink to soak into the paper, making the lines look blurred and fuzzy. Try the following remedies: 1. Make sure that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 218. 2. Check that the paper type that you select on the front panel is the same as the paper type that you are using. To check, select the icon from the printer's front panel, and then select View loaded paper. 3.
4. Check the paper-advance calibration status on the front panel. If the status is PENDING, you should perform paper-advance calibration. See Perform paper advance calibration on page 43. 5. Try aligning the printheads. See Align the printheads on page 71. After alignment, reprint your job if the problem has been solved. If the problem persists, contact your customer service representative for further support. The image is grainy 1.
The printed output is not flat If the paper does not lie flat when it comes out of the printer, but instead contains shallow waves, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Make sure that the paper type you have loaded corresponds to the paper type that you select on the front panel and in your software. 2.
Smears on the front of coated paper If a lot of ink is used on coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads come into contact with the paper and smear the printed image. Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key on the front panel and also cancel the job from your computer software. Otherwise the soaked paper might damage the printheads.
1. The easiest solution may be to increase the margins by relocating the image within the page in your software application, so that the area of the paper affected by the problem (at the start of the page) will be blank. 2. Align the printheads. See Align the printheads on page 71. 3. Make sure that you are using appropriate print-quality settings. See Select print quality on page 83. Colors are inaccurate If the colors of your print do not match your expectations, try the following remedies: 1.
PANTONE* colors are inaccurate See HP Professional PANTONE* Emulation on page 110. Colors between different HP Designjets do not match If you print an image on two different printer models (for instance, on an HP Designjet Z6800 printer series and an HP Designjet 5500 printer series), the colors of the two prints might not match well. Matching two printing devices that use different ink chemistry, paper chemistry, and printheads is unlikely to be completely successful.
3. Make sure that Color Calibration is turned on. On the front panel of the HP Designjet Z6800 printer series, select the icon, then Printer configuration > Color calibration > On. 4. Load the printers with the same type of paper. 5. Check that the Paper Type setting on the front panel corresponds to the paper you have loaded. 6. In the HP-GL/2 driver for the HP Designjet Z6800, click the Color tab, and select Printer Emulation from the list of color management options.
The output contains only a partial print ● If you pressed Cancel before the printer received all the data, you ended the data transmission and will have to print the page again. ● The I/O timeout setting might be too short. This setting determines how long the printer waits for the computer to send more data, before deciding that the job is finished.
which reduces the resolution automatically. The option is on the Advanced tab, under Document Options > Printer Features. ● Save the file in another format, such as TIFF or EPS, and open it in another program. ● Use a RIP to print the file.
Pen settings seem to have no effect ● You have changed the settings on the front panel by selecting the icon followed by Printing preferences > HP-GL/2 > Define palette, but did not select that palette in Printing preferences > HPGL/2 > Select palette. ● To enable the software-driven pen settings, go to the front panel and select the icon followed by Printing preferences > HP-GL/2 > Select palette > Software.
Configuration tab, select the Paper management option, and the Show/hide papers tab. From the hidden list of medias, select the one to use by moving it to the visible list and click on Apply button.
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14 Troubleshoot paper issues ENWW ● The paper cannot be loaded successfully ● The paper has jammed ● Prints do not stack correctly in the bin ● Automatic paper-cutter does not function ● Take-up reel paper jammed ● Take-up reel does not wind 169
The paper cannot be loaded successfully Here are a few things to check if you cannot successfully load the paper. ● The paper might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the paper is aligned with the half-circle on the right-hand side of the platen, and that the leading edge of the paper is aligned with the metal bar in the platen. ● The paper might be crumpled or warped, or have irregular edges.
ENWW 2. Open the printer window. 3. Try to move the printhead carriage out of the way. 4. Lift the paper-load lever as far up as it will go.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Carefully pull the remainder of the roll down and out of the printer. 7. Turn on the printer. 8. Reload the roll. See Load a roll into the printer on page 33. 9. If some paper continues to cause an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 10.
Take-up reel does not wind Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the floor. If the printer recognizes a problem with the take-up reel, it will interrupt the print job until the issue is corrected. If the printer does not recognize a problem, the job will continue to print. The following table highlights possible issues and solutions.
1. Take-up reel sensor 2.
15 Troubleshoot ink-system issues ENWW ● Cannot insert an ink cartridge ● Cannot insert a printhead ● Cannot insert the maintenance cartridge ● Front panel recommends reseating or replacing a printhead ● Clean the printheads ● Align the printheads 175
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the cartridge is correct for your region (the region is indicated by the letter after 773 on the cartridge label). 3. Check that the colored label on the cartridge is the same color as the label on the slot. 4. Check that the cartridge is correctly oriented, the arrow on the front of the ink cartridge should face upwards. CAUTION: Never clean inside the ink cartridge slots.
NOTE: Cleaning all printheads uses more ink than cleaning a single pair. NOTE: HP recommends that you purge the ink from the printheads before printing a job if the printer has been turned off for more than six weeks or if you are experiencing inconsistent colors from print to print after long storage periods. Purging the ink from the printheads helps to ensure maximum color consistency; it is not a remedy for poor printhead health.
3. Remove and reinsert all of the printheads. See Remove a printhead on page 63 and Insert a printhead on page 65. This starts the printhead alignment process. NOTE: Make sure the printer window is closed during printhead alignment. 4. The process takes about 10 minutes. Wait until the front panel shows that the process is complete before using the printer. NOTE: A calibration image is printed during the printhead alignment process. The front panel shows if there were any errors in the process.
3. If the paper type that is loaded is acceptable for printhead alignment, the printer performs the alignment and prints an alignment pattern. NOTE: Make sure the printer window is closed during printhead alignment. 4. The process takes about 10 minutes. Wait until the front panel shows that the process is complete before using the printer. Scan errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel.
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16 Troubleshoot other issues ENWW ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the Embedded Web Server ● “Out-of-memory” error message ● The platen rollers squeak ● Cannot access the HP Designjet Utility ● Print job canceled and purged when held for preview ● Printer alerts 181
The printer is not printing Possible reasons why a file you have sent from your computer is not printing when expected, include the following: ● A problem with the electrical power might exist. If the printer is not performing and the front panel does not respond, check that the power cable is correctly connected and that the electrical socket is functioning. ● An unusual electromagnetic phenomena may exist, such as strong electromagnetic fields or severe electrical disturbances.
● Is your printer connected to a network? Check that all components used in the network (network interface cards, hubs, routers, switches, and cables) are capable of high-speed operation. Is there a lot of traffic from other devices on the network? ● Did you set the drying time to Extended? Try changing the drying time to Automatic. See Change the drying time on page 46. ● Are the printheads in good condition? Printing time might increase when a printhead needs cleaning.
4. Select View Information. 5. The information should read: IP enabled: Yes. If it does not, you might need to use a different connection. If you still cannot access the Embedded Web Server, turn the printer off with the Power key on the front panel and then turn it on again. If you experience very slow progress while trying to access the Embedded Web Server, the problem could be that you are using a proxy server. Try bypassing the proxy server and accessing the Embedded Web Server directly.
If you still cannot connect, turn the printer off by using the Power key on the front panel and then turn it on again. Print job canceled and purged when held for preview The printer can store up to 64 pages for preview. If the job that you selected for preview contains more than 64 pages, the job will be canceled and purged without notification when the printer starts to process the sixty-fifth page.
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17 HP Customer Care ENWW ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 187
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.
HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your product's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative responsetime options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices/.
the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change these settings: ● In the HP Designjet Utility for Windows, select the Tools menu, then HP Proactive Support (not available in HP Designjet Utility 1.0). ● In the HP Printer Monitor for Mac OS X, select Preferences > Monitoring > Enable HP Proactive Support. If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem and recommend a solution.
◦ Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers) ◦ The cable you are using (by part number) and where you purchased it ◦ The software name and version you are currently using ◦ Print out the service information prints. You may be asked to fax them to the support center helping you. On the front panel: select the icon, then Service information prints > Print all pages.
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A Overnight job scenario In this scenario, the print service provider (PSP) is nearing the end of the business day and receives a new order which requires delivery early the next day. The printer is currently printing and there are jobs in the queue which must also be delivered the next day. The best solution is to queue the new job and print it overnight. The following information describes the necessary tasks to ensure worry-free overnight printing.
Table A-1 Handle the paper (continued) Task Elements See this section of the user’s guide Check the paper preset See View information about the paper on page 43 Troubleshooting See this section of the guide I can't load the paper See The paper cannot be loaded successfully on page 170 I can't find the paper preset for my paper See Download paper presets on page 45 and Update the printer firmware on page 143 I don't have HP paper See Use non-HP paper on page 45 and Supported paper types on page 27
NOTE: For additional information about the ink system, see Handle the ink system on page 55. Task 4: Handle print jobs After checking ink consumables and paper levels, you can send the job to the printer. On the screen preview, make adjustments for paper type, print size, number of copies and nesting as necessary. You can then move the job to the RIP queue. The table below identifies sections of this user’s guide which will help you to quickly find information on handling print jobs.
Table A-4 Handle the ink system (continued) Task Elements See this section of the user’s guide Troubleshooting See this section of the guide I am experiencing print quality problems See Troubleshoot print-quality issues on page 151 NOTE: For additional information about adjusting printed images, see Print options on page 81. NOTE: For additional information about unloading a roll from the take-up reel after printing, see Unload a roll from the take-up reel on page 40.
B Urgent walk-in job scenario In this scenario, the print service provider (PSP) receives an urgent walk-in order which requires delivery in less than two hours. The printer is currently printing and there are jobs in the queue, however, the new job has the highest priority. It also requires different paper than what is currently in the printer. NOTE: The new job is a repeat order for which the digital content already exists within the ripped files storage.
The table below identifies sections of this user’s guide which will help you to quickly find information on handling print jobs.
Table B-2 Handle the paper (continued) Task Elements See this section of the user’s guide I don't have HP paper See Use non-HP paper on page 45 and Supported paper types on page 27 The paper has jammed See The paper has jammed on page 170 The take-up reel paper has jammed See Take-up reel paper jammed on page 172 The take-up reel does not wind See Take-up reel does not wind on page 173 NOTE: For additional information about paper, see Handle the paper on page 25.
Task 5: Adjust printed images Check the quality of the prints. The table below identifies sections of this user’s guide which will help you to quickly find information on adjusting printed images.
C Front-panel menus This appendix lists and explains the options in the front-panel menu system. NOTE: Firmware updates may introduce changes to the menu system, in which case this appendix will become out of date in some respects. To print a more graphical and up-to-date diagram of the front-panel menus, go to the front panel and select the icon, then User information prints > Print menu map.
Paper menu Paper load Load roll Load take-up reel Learn how to load spindle Paper unload Unload roll Unload take-up reel View loaded paper Change active paper type (select paper category and type) Paper types list (select paper category and type) View paper details Move paper Take-up reel Enable take-up reel View information Load roll and Load take-up reel display illustrations of the loading process. These options are locked if paper is already loaded.
Job management menu Reprint last job Pause (or Resume) printing Job queue Queue is empty [J] (select job) [J] View information Continue Move to front Copies Reprint Cancel Delete Job queue displays the jobs in the job queue. Jobs remain in the queue after being printed. View information displays the following information about the selected job: Name, Status, Date, Printed copies and Pages. Continue releases for printing a job that is on hold.
Ink menu View ink levels View printhead status Replace ink cartridges Replace printheads Replace maintenance ctg. Replace ink absorber Ink cartridge information View (color) ink cartridge Printhead information View (colors) printhead Maintenance cartridge information Ink absorber information Clean encoder strip View ink levels displays the ink levels of all cartridges in the printer. A blinking cartridge in the display indicates warns you that the ink level is low.
Setup menu Printing preferences Select graphics language [E] Print quality Select quality level Enable maximum detail Enable EconoMode Color options Color/Grayscale Select RGB source profile Emulate printer (only Z6800) Select CMYK source profile [P] Select rendering intent [P] Black point compensation [P] HP PANTONE® emulation [P].
Job management options Enable queue [E] When to start printing [E] Nest options Enable nesting [E] Select wait time Enable crop lines [E] Oversize nested job margin Autorotate Max.
Image quality maintenance menu Optimize print quality Optimization actions Calibrate color Align printheads Print diagnostic image Paper advance calibration Calibrate paper advance Adjust paper advance Reset paper advance Clean printheads Clean all Clean (colors) Enable color calibration ENWW Image quality maintenance menu 207
Connectivity menu Gigabit Ethernet View information View configuration Modify configuration Restore factory settings Jetdirect EIO View information View configuration Modify configuration Restore factory settings Advanced Select I/O timeout Allow SNMP Embedded Web Server Allow EWS Reset EWS access control Web Services Printer utility software Color and paper management Restore factory settings View information shows whether the interface is installed, whether the IP address is enabled and whether
Internal prints menu Demo prints Print fine arts Print B&W photo Print Color photo Print retail demo Print GIS map User information prints Print menu map Print configuration Print usage report Print HP-GL/2 palette Print PS font list [P] Service information prints Print current information Print usage information Print event logs Print calibration status Print connectivity config.
Information menu View printer information Printer logs System errors System warnings Printheads Ink cartridges View printer information displays general printer information including Product name, Product number, Serial number, Service ID, Language, Memory, Disk capacity and Firmware version.
D Front-panel error messages Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation column to resolve the error. If an error message appears on the front panel that is not included in this list, and you are in doubt over the correct response, contact HP Support. See HP Customer Care on page 187. Table D-1 Text messages ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge.
Table D-1 Text messages (continued) Message Recommendation PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size. PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the job. PDL Error: out of paper Load more paper. PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it. Check your cable connections.
Table D-2 Numeric error messages (continued) Error code Recommendation 61:01 Unsupported file format: the printer cannot process the job. Try the following remedies: ● Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer; disconnect the power cord; then reconnect the power cord and turn on the printer. ● Make sure that the graphic language setting is correct. See Change the graphic language setting on page 21.
Table D-2 Numeric error messages (continued) Error code Recommendation 77:04 An Embedded Web Server internal software error has occurred. Try the following remedies: ● Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer; disconnect the power cord; then reconnect the power cord and turn on the printer. ● Check that your printer firmware is up to date. See Update the printer firmware on page 143. If the problem persists, contact HP Support.
E ENWW Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 215
Functional specifications Table E-1 HP ink supplies HP 771 Printheads Z6800: matte black/chromatic red, magenta/yellow, light magenta/light cyan, photo black/light gray Z6600: magenta/yellow, photo black/light gray HP 773 Printheads Z6600: matte black/cyan Maintenance cartridge Non-color-specific HP 771 Ink cartridges Z6800: matte black, chromatic red, magenta, yellow, light magenta , light cyan, photo black, light gray.
Table E-4 Margins Side margins 5 mm (0.2 in) Top margin (leading edge) 5 mm (0.2 in) 11.5 mm (0.5 in) (glossy paper) Bottom margin (trailing edge) 5 mm (0.2 in) Table E-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.1 mm (whichever greater) at 23°C (73°F), 50-60% relative humidity, on A0 printing material in Best or Normal mode with HP Matte Film.
Power specifications Table E-9 Printer power specifications Input voltage 100–127 V AC (±10%), 5 A / 220–240 V AC (±10%), 3 A Frequency 50/60 Hz (±3 Hz) Current 5A/3A Consumption 420W maximum Printing 270W Ready < 48W maximum Sleep < 5W maximum Off < 0.3W Ecological specifications This product complies with European Union WEEE and RoHS Directives. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks To determine the ENERGY STAR® qualification status of these product models.
Acoustic specifications Table E-11 Printer acoustic specifications Sound pressure Printing 53 dB (A) Ready (standby) 39 dB (A) Sleep 39 dB (A) Sound power ENWW Printing 7 B (A) Ready (standby) 5.5 B (A) Sleep 5.
220 Appendix E Printer specifications ENWW
Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology that is used in Apple Mac OS X 10.2 and later. Use it to discover the services that are available on a local area network (LAN). It was originally known as Rendezvous.
I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead. IP address A unique identifier that identifies a particular node on a TCP/IP network. It consists of four integers separated by dots.
Index Symbols/Numerics 16-bit color images 88 A accessories order 149 accounting 122 acoustic specifications 219 adding paper types 45 alerts errors 185 warnings 185 application hangs up 182 ArcGIS 134 B banding problems 43 bin stacking problems 172 black and white 91 blank page 163 blurred lines 156 buzzer on/off 19 C calibration Z6600 color 105 Z6800 color 101 cannot load paper 170 carriage lubrication 140 Clean the paper advance sensor window 140 clean the platen 138 clean the printer 138 clipped at bot
autorotate 90 calibrate color 102, 106 calibrate paper advance 44 change active paper type 27 clean printheads 68 define palette 166 disable printing paper info 47 emulate printer 112 enable buzzer 19 enable crop lines 89 enable merge 88 enable mirror image 165 enable queue 117 form feed and cut 47 ink cartridge information 78 job queue 118 load roll 33 load take-up reel 35 modify configuration 20 optimize print quality 153 optimize suggested actions 154 PANTONE emulation 111 pause printing 117 print diagno
maintenance cartridge about 59 inserting 76 removing 75 margins 86 specification 217 max.
scale a print 87 scenario overnight job 193 urgent walk-in job 197 secure disk erase 147 sleep mode wait time 19 slow printing 182 small image 165 smudging 159 software 8 specifications acoustic 219 ecological 218 environmental 218 functional 216 graphic languages 217 hard disk 217 ink supplies 216 margins 217 mechanical accuracy 217 memory 217 paper size 216 physical 217 power 218 print resolution 216 spectrophotometer 99 squeaky rollers 184 stacking problems in bin 172 statistics ink cartridge 77 printer
