Blade_RG.book Page i Thursday, April 22, 2004 11:46 AM English Copyright 2004 Hewlett-Packard Company Notice © 2004 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Blade_RG.book Page 2 Thursday, April 22, 2004 11:46 AM The HP Deskjet 3740 series printer Thank you for buying an HP Deskjet printer! The printer box contains the following items. 1. 2. 3. 4. 5. 6. HP Deskjet 3740 series printer Black print cartridge* Tri-color print cartridge Power supply** Power cord** Setup posters (Microsoft® Windows® and Macintosh) 7. This reference guide 8. Printer software CD * A black print cartridge is not included for some printer models.
Blade_RG.book Page 3 Thursday, April 22, 2004 11:46 AM Finding information In addition to this reference guide, several documents are included with the HP printer. Windows Macintosh Setup poster Setup poster The setup poster offers information about printer software and hardware setup and installation troubleshooting. The setup poster offers information about printer software and hardware setup and installation troubleshooting.
Blade_RG.book Page 4 Thursday, April 22, 2004 11:46 AM Connecting to the printer The printer connects to the computer with a universal serial bus (USB) cable. Use a USB 2.0 full-speed compliant cable that does not exceed 3 meters (10 feet) in length. Use the cable with Windows 98, Millennium Edition (Me), 2000, and XP, and with Macintosh computer systems. For instructions about connecting the printer with a USB cable, see the setup poster that came with the printer.
Blade_RG.book Page 5 Thursday, April 22, 2004 11:46 AM Printer operation For more information about the topics in this section, see the onscreen user’s guide. See “Finding information” on page 3 for information about how to view the user’s guide. Power button and light The Power button turns the printer on and off. The light on the Power button stays lit when the printer is printing or ready to print. When an error occurs, the Power light blinks briefly.
Blade_RG.book Page 6 Thursday, April 22, 2004 11:46 AM Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after you set up the printer, or if a paper jam occurs. This section also explains where to find additional troubleshooting information. Section Topics Page The installation program does not start automatically. page 7 An “Unknown Device” message appears. page 7 The installation program stops when it looks for new hardware.
Blade_RG.book Page 7 Thursday, April 22, 2004 11:46 AM Installation troubleshooting for Windows Use the information in this section if you have problems setting up the HP printer. Problem The installation program does not start automatically when the CD is inserted. Possible causes • Autorun is disabled. • The computer cannot find the autorun.exe file on the CD-ROM. Problem Solution 1. Verify that the printer software CD was inserted into a supported CD-ROM drive. 2.
Blade_RG.book Page 8 Thursday, April 22, 2004 11:46 AM Problem The installation program stops when it looks for new hardware. Possible causes One of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is open and running. • Another device, such as a scanner, is connected to the computer. Solution 1. Disconnect and reconnect the USB cable.
Blade_RG.book Page 9 Thursday, April 22, 2004 11:46 AM Printer is not printing after installation 1 Verify that these conditions have been met: The printer is connected to the power source. The cable connections are secure. The printer is turned on. The print cartridges are correctly installed. Paper or other media is correctly loaded in the In tray. The printer cover is closed. The rear access door is attached.
Blade_RG.book Page 10 Thursday, April 22, 2004 11:46 AM Problem (Windows only) The printer software seemed to install correctly, but the printer name does not appear in the list of printers after I click Print on the File menu or in the Printers folder in Control Panel. Possible causes The printer software failed to install. Solution 1. Quit any antivirus programs or other software programs that are running on the computer.
Blade_RG.book Page 11 Thursday, April 22, 2004 11:46 AM Paper jam Do not clear a paper jam from the front of the printer. Follow these steps to remove a paper jam: 1. Remove the paper from the paper tray. Note: If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 2. Remove the rear access door. Press the handle to the right, and then remove the door. 3.
Blade_RG.book Page 12 Thursday, April 22, 2004 11:46 AM English HP support Support process HP support by phone Follow these steps to troubleshoot the printer: 1. Search the onscreen user’s guide on your computer (see page 3) for information about the issue. 2. Visit the HP online service and support Web site at www.hp.com/support. HP online service and support is always available to all HP customers for the life of their HP products.
Blade_RG.book Page 15 Thursday, April 22, 2004 11:46 AM Product specifications Print speed in FastDraft mode* Black text: Up to 14 pages per minute (ppm) Mixed text with color graphics: Up to 10 ppm *These are approximate figures. Exact speed varies with your system configuration, software program, and document complexity. For maximum printer performance when printing black text, HP recommends that you use the black print cartridge (selection number 27.
Blade_RG.book Page 16 Thursday, April 22, 2004 11:46 AM Media size Labels Note: For a complete list of supported media sizes, see the printer software. Letter: 216 x 279 mm (8.5 x 11 inches) A4: 210 x 297 mm Paper Transparencies Letter: 216 x 279 mm (8.5 x 11 inches) Legal: 216 x 356 mm (8.5 x 14 inches) Executive: 184 x 267 mm (7.25 x 10.5 inches) A4: 210 x 297 mm A5: 148 x 210 mm B5 JIS: 182 x 257 mm Letter: 216 x 279 mm (8.5 x 11 inches) A4: 210 x 297 mm Envelopes No. 10: 105 x 241 mm (4.