(English) Windows Connect * Reference Manual

12
English
Error writing to LPT1. You may not have plugged
your USB cable in before installing the software.
1. Disconnect the USB cable from your printer.
2. Insert the printer software CD (or Disk 1 if you
have diskettes) into your computer.
3. Click Start ➔ Run.
4. Browse to the CD or diskette drive. Select
Setup, and then click Open.
5. The setup.exe file will appear in the dialog box.
Click OK.
6. Select the Remove HP DeskJet 640C Series
software option to remove the software.
7. Connect the USB cable to your printer again.
The USB installation screen should appear
again.
8. Repeat the “Install USB and printer software”
step. See your Quick Start Poster or page 18 in
your electronic User’s Guide.
Parts of the document are missing
or are in the wrong place
Paper orientation. If the printing is positioned
incorrectly on the page, make sure you’ve
selected the correct orientation (Portrait or
Landscape) on the Features tab of the HP print
settings box.
Paper size. Make sure you have selected the
correct paper size in the Setup tab of the HP print
settings box.
Alignment. If the color ink and black ink don’t line
up on the printed page, align the print cartridges.
In the HP Toolbox, click the Printer Services tab,
and then click Align the Print Cartridges.
Paper loading. If the printing is slanted or skewed,
try reloading the paper. Make sure the paper
adjusters fit snugly against the media.
Margin settings. If text is running off the edge of
the page:
• Make sure the margins are set correctly in your
software program.
• Make sure the elements in your document fit
within the printable area of the page.
• Make sure you’ve selected the right paper size
on the Setup tab of the HP print settings box.
Colors. If the colors are wrong or missing:
• Clean your tri-color print cartridge. In the HP
Toolbox, click the Printer Services tab, and
then click Clean the Print Cartridges.
• Replace the tri-color print cartridge.
• Check Print in Grayscale to clear this option
on the Advanced tab of the HP print settings
box.
Communications. If meaningless characters are
printing on your page, the computer might have
lost communication with your printer. Try turning
your computer and printer off and then turn them
on again. If the problem persists, make sure all
cables are securely attached.
eng_90025_640C_RefMan.fm Page 12 Friday, February 25, 2000 9:22 AM