HP Deskjet 6980 series User's guide
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Contents 1 2 3 4 5 6 7 User's guide Welcome.................................................................................................................4 Special features.....................................................................................................5 Get started..............................................................................................................6 Printer features .........................................................................................
Banners ................................................................................................................86 CD/DVD tattoos ....................................................................................................87 8 Printing tips..........................................................................................................90 Printing shortcuts ..................................................................................................90 Fast/economical printing ..
Contents 12 13 14 15 User's guide Bluetooth printing problems ................................................................................137 Banners do not print correctly ............................................................................138 Print quality is poor .............................................................................................139 Document is misprinted ......................................................................................
1 Welcome To find an answer to a question, select one of the following topics: ● ● ● ● ● ● ● ● ● ● ● ● ● ● 4 Special features Get started Connect to the printer Print photos Print photos from a digital camera Print other documents Printing tips Printer software Maintenance Troubleshooting Optional accessories Supplies Specifications Environmental information HP Deskjet 6980 series
2 Special features Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: ● ● ● ● ● ● ● ● ● ● ● ● ● ● User's guide Built-in networking capabilities: Connect to either a wired or a wireless network without using an external print server. Ink-backup mode: Use ink-backup mode to continue printing with one print cartridge when the other print cartridge has run out of ink. Print Cancel button: Cancel print jobs at the touch of a button.
3 Get started ● ● ● ● ● ● ● Printer features Buttons and lights Paper trays Photo/envelope feeder Print cartridges Ink-backup mode Automatic paper-type sensor For a description of the optional accessories, see the optional accessories page. Printer features The printer has several features to make printing easier and more efficient.
1 Print cartridges 2 Automatic paper-type sensor (not illustrated) 3 Ink-backup mode (not illustrated) 1 Rear USB port 2 Wired Ethernet port Optional accessories Automatic Two-Sided Printing Accessory (optional) User's guide 250-Sheet Plain Paper Tray (optional) Auto Two-Sided Print Accessory with Small Paper Tray (optional) 7
Chapter 3 Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, restart a job, operate in Quiet Mode, and set up a wireless connection with SecureEasySetup. The printer lights give you visual cues about the status of the printer.
for three seconds. When the printer is manually turned off, the printer uses less than one watt of power. Note Energy consumption can be prevented by turning the printer power off, and then disconnecting the end of the printer power cord from the electrical source. Print Cancel button Pressing the Print Cancel button cancels the current print job. Resume button The Resume light flashes when an action is required, such as loading paper or clearing a paper jam.
Chapter 3 1. 2. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge cradle. – The light is on and solid when the tri-color print cartridge is low on ink. – The light flashes when the tri-color print cartridge needs to be serviced. The right status light represents the print cartridge that is installed in the compartment on the right side of the print cartridge cradle.
1 In tray Slide the paper guides firmly against the edges of the media on which you are printing. 1 Paper-width guide 2 Paper-length guide Out tray Printed pages are deposited in the Out tray. 1 Out tray 2 Photo/envelope feeder Use the photo/envelope feeder to print single envelopes, small photos, and cards. Raise the Out tray to load paper or other media. Lower the Out tray before printing.
Chapter 3 To prevent paper from falling out of the Out tray, fully pull out the Out-tray extension. If you are printing in the Fast draft mode, unfold the Out-tray extension stop. Do not unfold the Out-tray extension stop when printing on legal paper. 1 Out-tray extension 2 Out-tray extension stop After the print job is complete, fold the Out-tray extension stop, and then push the Outtray extension into the Out tray.
1 Photo/envelope feeder Envelopes Follow these steps to use the photo/envelope feeder for single envelopes: 1. Insert the envelope into the photo/envelope feeder with the side to be printed on facing down and the flap to the left. 2. 3. Push the envelope into the printer as far as it will go without bending. Slide the photo/envelope feeder forward as far as it will go. 4. Print the envelope.
Chapter 3 Photos Follow these steps to use the photo/envelope feeder to print a single photo: 1. 2. Insert the photo paper into the photo/envelope feeder with the side to be printed on facing down. Gently push the photo paper into the photo/envelope feeder as far as it will comfortably go. 3. Slide the photo/envelope feeder forward as far as it will go. 4. Print the photo. Postcards Follow these steps to use the photo/envelope feeder to print a single postcard: 1. 2.
3. Slide the photo/envelope feeder forward as far as it will go. 4. Print the postcard. Print cartridges Four print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge 3 Photo print cartridge 4 Gray photo print cartridge Note The availability of print cartridges varies by country/region.
Chapter 3 You can find the selection number in three places: ● Selection number label: Look at the label on the print cartridge that you are replacing. 1 ● ● Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer.
Exit ink-backup mode Install two print cartridges in the printer to exit ink-backup mode. For instructions about installing a print cartridge, see the print cartridge installation page. Automatic paper-type sensor The HP automatic paper-type sensor detects the paper in the printer, and then selects optimal print settings for that media. The result is fewer mouse clicks to start printing, and automatic optimal print quality on plain, photo, brochure and other high-quality papers.
4 Connect to the printer ● ● ● ● ● ● Wireless networking Wired Ethernet networking Connecting a digital camera USB Bluetooth wireless printing HP iPAQ Wi-Fi printing USB The printer connects to the computer with a universal serial bus (USB) cable. The computer must be running Windows 98 SE or later to use a USB cable. For instructions about connecting the printer with a USB cable, see the setup poster that came with the printer. Note A USB cable might not be packaged with the printer.
4. 5. Follow the onscreen instructions to complete the network installation. When the installation is complete, open Printers and Faxes in Control Panel and delete the printers for the USB installation. To change a USB connection to a wired (Ethernet) connection 1. Unplug the USB connection from the back of the printer. 2. Connect an Ethernet cable from the Ethernet port on the back of the printer to an available Ethernet port on the router, switch, or access point. 3.
Chapter 4 Both 802.11g and 802.11b operate by radio transmission in the 2.4 Gigahertz (GHz) frequency band. 802.11g devices communicate at a maximum speed of 54 megabits per second (Mb/s). 802.11b devices communicate at a maximum speed of 11 Mb/s. For instructions to switch the printer between 802.11b and 802.11g, click here. 802.11a 802.11a is an emerging wireless networking technology that operates in the 5 GHz frequency band and offers communication speeds similar to those of 802.11g.
A WAP acts as a central hub for a wireless network or as a router connecting the wireless network to another network (such as the Internet or an Ethernet network). Devices on the network communicate through the WAP. Wireless network examples To see some examples of wireless networks, see the wireless network examples page.
Chapter 4 To connect the printer to a wireless network, you need the following: ● ● ● ● ● A wireless 802.11b or g network that includes a wireless access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). You can use either an Ethernet (wired) connection or a wireless connection from the computer to the access point. If you want to use an Ethernet connection to the access point, follow the directions in the Setup Guide.
A network name, or "Service Set Identifier (SSID)," identifies a particular wireless network. In order to operate on a network, a device must know the network's network name. For an in-depth explanation of network names, see the network names page. Wireless profiles A wireless profile is a group of network settings unique to a given wireless network. A wireless device might have wireless profiles for several wireless networks.
Chapter 4 For example, a simple ad hoc wireless network might consist of a laptop and a printer communicating directly with one another. Ad hoc networks are typically small and simple. Performance on these types of networks can degrade if more than six devices are on the network. Infrastructure networks On an infrastructure network, devices, such as computers and printers, communicate through a Wireless Access Point (WAP). WAPs act as routers or gateways on small networks.
For example, a mixed wired and wireless network can consist of the following: ● ● ● Several desktop computers A WAP connected to an Ethernet network A printer connected wirelessly to the WAP In order to use the printer, a desktop PC sends a print job over the Ethernet cable to the WAP. The WAP then wirelessly transmits the print job to the printer. Wireless profiles A wireless profile is a set of network settings unique to a given wireless network.
Chapter 4 When the laptop is being used at work, the person must set the wireless profile to at_work in order to connect to the office network. Conversely, the laptop must be set to the at_home wireless profile when the person is at home and wants to connect the laptop to the home network. Network name (SSID) A network name, or "Service Set Identifier (SSID)," identifies a particular wireless network. In order to operate on a network, a device must know the network's name.
1 Network name equals "network_1" 2 Network name equals "network_2" The laptop is configured for network_2 The laptop's network name (SSID) settings have been configured for network_2. The laptop is unable to communicate with the printer and cannot send print jobs to the printer. 1 Network name equals "network_1" 2 Network name equals "network_2" The laptop is reconfigured for network_1 The laptop's network name (SSID) settings have been reconfigured for network_1.
Chapter 4 Wireless security The printer can be configured for several wireless security options depending on the type of wireless network of which the printer is part. Infrastructure networks ● ● ● WPA WEP Open System Ad hoc networks (wireless direct-connect) ● ● WEP Open System For more information about wireless security, see the authentication and encryption page.
In order to be authenticated and allowed to use a network, a device must supply a known password to other devices on the network. If the device cannot supply the correct password, it will not be able to use other devices on the network. Types of authentication The printer supports three types of authentication. Each type of authentication has its benefits and limitations. Authentication type Description Open System Devices on a Least complicated network identify strategy.
Chapter 4 (continued) 30 Encryption type Description Benefits Limitations WEP encryption Devices on a Simplest strategy network share a that provides password, called a encryption. "WEP key" to encode and decode data. AES Advanced Encryption Standard (AES) is a U.S. government sponsored encryption method that uses a complex algorithm called "Rijndael." AES uses encryption keys to encode data.
Wi-Fi Protected Access (WPA) Wi-Fi Protected Access (WPA) provides security by doing the following: ● ● Encrypting data sent over radio waves from one wireless device to another wireless device Controlling access to network resources through authentication protocols Only devices that share the same WPA settings as the printer will be able to communicate with the printer.
Chapter 4 WEP can also provide security through authentication. For more information about authentication and encryption, see the authentication and encryption page. WEP encodes the data sent across the network making the data unintelligible to eavesdroppers. Only devices that share the same WEP settings as the printer will be able to communicate with the printer. For example, if the printer's network uses WEP, only devices that have the same WEP settings as the printer will be able to use the printer.
Note If the network uses multiple WEP keys, repeat step six for each WEP key. Assign each WEP key a different index number. 8. Review the configuration summary, click Apply, and then close the EWS. Open system A wireless network that does not use any authentication or encryption method is referred to as an "open system." An open system can still have a minor level of security if the network's wireless access point(s) does not broadcast the network's network name (SSID).
Chapter 4 Wireless Status light The Wireless Status light indicates the status of the printer's internal wireless communications radio. State of the Wireless Status light Printer status On Able to receive and transmit data wirelessly. Off Is not able to receive and transmit data wirelessly. Flashing Receiving data.
Network light The Network light illuminates when the printer is connected to: ● ● ● An Ethernet network An active wireless network An active wireless direct-connection to a computer or other wireless device Status of the icon Status of the printer network connection On Connected to either an Ethernet network or a wireless network. Off Not connected to an Ethernet network or a wireless network. Wireless radio The printer has an internal wireless radio for wireless communication.
Chapter 4 Disable and enable the wireless radio Disabling the radio turns the wireless radio off. When disabled, the wireless radio sends no signals even if the printer is powered on, preventing the radio from being turned on accidently. Enabling the radio automatically turns the wireless radio on. When enabled, the wireless radio sends signals if the printer is powered on. Disable the wireless radio Follow these wireless steps to disable the radio: 1. 2. 3. 4.
3. 4. Press the SES button twice (two presses within 3 seconds). The wireless radio (and the Wireless Status light) will turn off. Close the top cover. Note Although now off, the radio is still enabled and can turn on automatically, for example during software installation. HP Report page The HP Report page supplies useful information about the printer's wireless, wired, and front USB port connections.
Chapter 4 Item Meaning Network Status The printer's network status: ● ● Ready: The printer is ready to print. Offline: The printer is not connected to a network. Active Connection Type The type of network the printer is connected to: URL The address to use in order to open the printer's embedded Web server. Hardware Address (MAC) The printer's Media Access Control (MAC) address. Firmware Revision Revision number of the printer's internal software.
802.11 wireless The 802.11 wireless information applies only to the printer's wireless connection: Item Meaning Wireless Status The printer's wireless network status: ● ● ● Connected: The printer is connected to the wireless network. Disconnected: The printer is not connected to the wireless network. Disabled: The wireless radio is off and the printer is connected to an Ethernet network. Communication Mode The communication mode to which the printer is configured.
Chapter 4 (continued) Item Meaning networks. Not applicable means that the printer is set to ad hoc communication mode. Miscellaneous The Miscellaneous section contains information that applies to both Ethernet and wireless networks and PictBridge connections: Item Meaning Total Packets Transmitted Number of packets sent without error. This item might be requested by HP Service and Support. Total Packets Received This item might be requested by HP Service and Support.
Open the Embedded Web Server Follow these steps to open the printer's internal Web page: 1. 2. Launch the Internet browser. Use Microsoft Internet Explorer 5.0 or higher or Netscape 4.75 or higher. Enter either the printer's IP address or host name in the browser's address box. Note If the printer is on a different subnet than the computer, enter the printer's IP address (for example: http://192.168.1.1) in the browser's address box to open the embedded Web server.
Chapter 4 (continued) Parameter Description Security The level of security set for the printer connected by Bluetooth. ● ● Tray Select High: The printer requires a passkey from the Bluetooth device before allowing the device to send a print job to it. Low: The printer does not require a passkey. Any Bluetooth device within range can print to it. Note If the optional 250-Sheet Plain Paper Tray Accessoryis not installed, the Tray Select options will not appear.
1. 2. 3. 4. Verify that the printer is powered on. Press and hold down the Report Page button. While holding down the Report Page button, press the Cancel button three times. Release the Report Page button. Networking glossary numbers 10/100 Base-T: A technical term for Ethernet. 10/100 refers to the speed at which the Ethernet network functions. 10 indicates 10 megabits per second (Mb/s) for normal Ethernet, and 100 indicates 100 Mb/s for Fast Ethernet. 802.
Chapter 4 c Channel: One of several pre-set frequencies at which 802.11b-enabled devices communicate in order to reduce interference. The number of channels available varies by country/region. d DHCP (Dynamic Host Configuration Protocol): A protocol used to automatically assign an IP address to each device on a network.
Internet Sharing: A Macintosh OSX program that allows a computer to act as a gateway between the Internet and a network. For more information about Internet, see Macintosh documentation. IP address (Internet Protocol address): A unique number that identifies a device on a network. The IP address is often automatically assigned by DHCP or AutoIP. However, a device can be manually assigned a static IP address.
Chapter 4 r RJ-45: The type of plug at the end of an Ethernet cable. Router: A complex networking device that directs packets from one network to another network. A router can act as a gateway between a LAN and the Internet. s Static IP address: An IP address that is manually assigned to a device on a network. A static IP address remains fixed until changed manually. Alternative methods for assigning IP address are DHCP and AutoIP. Subnet: A small network that acts as part of a large network.
profile for a home network and another profile for an office network. When installing a device on a network, be sure to select the appropriate profile. Wireless radio: The printer has an internal wireless radio for wireless communication. The wireless radio broadcasts on the 2.4 GHz frequency whenever the wireless radio is powered on and enabled. The Wireless Status light indicates the status of the wireless radio. When the Wireless Status light is on, the wireless radio is on.
Chapter 4 Hubs, switches, and routers can look similar, but there are important differences: ● ● ● Hubs are passive. Other devices on the network plug into the hub in order to communicate with one another. A hub does not manage the network. A switch allows devices on a network to communicate directly with one another in a smooth and efficient manner. A switch monitors and directs network traffic in order to allow each transmission the most possible bandwidth.
Printing Computers on the network send print jobs directly to the printer, which prints them in the order received. The printer can accept print jobs sent simultaneously from four users. For example, if five users each send a print job to the printer at the same time, the printer accepts four of the print jobs and rejects the fifth. The user who sent the fifth print job should wait a few minutes and then resend the print job.
Chapter 4 Shared Internet connection with a PC acting as a gateway In this example, the network devices are connected to a hub. A computer on the network acts as the gateway between the network and the Internet. The gateway computer uses Windows Internet Connection Sharing (ICS) to manage the network connections and provide Internet access to the other devices. DSL or cable Internet connection without a gateway This example looks similar to the first example.
First you must connect the printer to the network. Then you must install the printer software on each computer that will use the printer. ● ● Connect the printer to an Ethernet network Install the printer software Connect the printer to an Ethernet network Follow these steps to connect the printer to an Ethernet network: 1. 2. 3. If necessary, set up the printer hardware. For printer hardware setup instructions, see the setup poster that came with the printer. Verify that the printer is powered on.
Chapter 4 State of the Link light Task 6. 7. Print an HP Report page. Install the printer software on each computer that will use the printer. Caution It is recommended that the printer and the computers that use it be on the same subnet. Printer installation across subnets can be problematic depending on the type of router used. Install the printer software Before installing the printer software on a networked computer, verify the following items: ● ● ● ● The printer is set up and powered on.
State of the Link light State of the printer On Connected to an Ethernet network and powered on. The printer's wireless radio is disabled when a Ethernet cable is connected to the printer. Off Not connected to an Ethernet network or powered off. Activity light The Activity light flashes when the printer is receiving or transmitting data over the Ethernet connection. State of the Activity State of the printer light Flashing Receiving or transmitting data over the Ethernet connection.
Chapter 4 Configure the Bluetooth settings on the printer by using either the printer's embedded web server (EWS) or the printer Toolbox, depending on whether the printer is connected to a network. The basic procedure for printing from any device with Bluetooth wireless technology is the same: 1. 2. 3. Have the device search for available Bluetooth printers. Select the printer when it is displayed on the device. Send. Check the documentation that came with the device for detailed instructions.
If your printer is not connected to a network Note If your printer is not connected to a network, you will need a USB cable to configure the Bluetooth settings. 1. 2. 3. 4. Connect a USB cable from your computer to the rear USB port on the printer. Open the printer Toolbox. Click the Configure Bluetooth Settings tab. Configure the settings you want, and then click Apply. If your printer is connected wirelessly or by Ethernet cable to a network 1. Open the printer's embedded Web server (EWS). 2.
Chapter 4 (continued) Option Description Security Level To set the level of security Select one of the following options: ● ● Low: The printer does not require a passkey. Any Bluetooth device within range can print to the printer. High: The printer requires a passkey from the Bluetooth device before allowing the device to send a print job to it.
Step 3: Print a file Note See www.hp.com/go/pocketpcprint for supported file types. 1. 2. 3. 4. 5. Open HP Mobile Printing and tap the File View icon on the command bar. Do one of the following tasks: – To display the files on the Pocket PC: Tap the My Device icon on the command bar. – To display the files on the network: Tap the Network icon on the command bar, type the path name, and then tap OK. You might be prompted to enter a user name and password. Select the file to print. Tap Print.
Chapter 4 4. 5. 6. 7. 8. In the Add Printer screen, select Network, and then tap Next. In the Specify Printer screen, select the printer manufacturer and model. Enter the IP address of the printer from the HP Report Page. Enter a unique name for the printer to help with identification. As appropriate, select from the following check boxes: – Enable raw file type: Sends an unprocessed file (such as .PDF) directly to the printer. – Set as default printer: Sets the current printer the default printer. 9.
5 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to perform the following tasks: ● ● ● ● ● ● ● ● ● ● Print a borderless photo. Print a photo with a border. Use HP Real Life technologies to touch up photos. Use the photo print cartridge for great colors and virtually grain-free photos. Use the gray photo print cartridge for outstanding black-and-white photos. Achieve the highest printing resolution with maximum dpi.
Chapter 5 3. 4. 5. 6. Slide the paper-width guide all the way to the left, and then pull out the paper-length guide. Verify that the photo paper is flat. Place the photo paper in the In tray, with the side to be printed on facing down. If you are using photo paper with a tear-off tab, verify that the tab is pointing away from the printer. Slide the paper guides firmly against the paper. 1 Small photos 2 Large photos Note Some panoramic paper sizes might extend beyond the edge of the In tray. 7.
5. 6. – Paper size: An appropriate borderless photo paper size – Orientation: Portrait or Landscape Set the HP Real Life technologies as appropriate. Click OK to print the photo. If you printed on photo paper with a tear-off tab, remove the tab to make the document completely borderless. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print photos with a border Follow these instructions to print photos with a white border.
Chapter 5 2 Large photos Note Some panoramic paper sizes might extend beyond the edge of the In tray. 7. For small photos, replace the Out tray. For large photos, lower the Out tray. Print Note If the software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. 2. 3. 4. Open the photo in an application that allows editing, such as Adobe Photoshop. Open the Printer Properties dialog box.
Open HP Real Life technologies Follow these steps to open the HP Real Life technologies dialog box: 1. 2. Open the Printer Properties dialog box. Click the Paper/Quality tab, and then click the Real Life digital photography button. Use HP Real Life technologies Use the HP Real Life technologies dialog box to set these options: 1. 2. 3. 4. 5. 6. Automatic red-eye removal: Click On to automatically remove or reduce red-eye in the photo.
Chapter 5 The photo print cartridge can be purchased separately if it is not included with the printer. Install the photo print cartridge To install the photo print cartridge, remove the black print cartridge from the printer, and then install the photo print cartridge in the right side of the print cartridge cradle. Note To protect a print cartridge when it is not in the printer, follow these storage guidelines. Use the photo print cartridge 1. Open the Printer Properties dialog box. 2.
1. 2. 3. 4. 5. Open the Printer Properties dialog box. Click the Paper/Quality tab. In the Type is drop-down list, click the appropriate photo paper type. In the Print quality drop-down list, click Maximum dpi. Select any other print settings that you want, and then click OK. Note Use an HP premium photo paper when printing in the maximum dpi mode to enhance color matching and detail in the photo.
Chapter 5 Color management Color management defines the range of colors that can be printed. The printer software translates the colors of the photo from the current color settings to the color management option that is selected. Follow these steps to select a color management option: 1. Open the Printer Properties dialog box. 2. Click the Color tab. 3. 4.
The gray photo print cartridge can be purchased separately if it is not included with the product. Install the gray photo print cartridge To install the gray photo print cartridge, remove the black print cartridge from the printer, and then install the gray photo print cartridge in the compartment on the right of the print cartridge cradle. For more information, see the print cartridge installation page.
Chapter 5 Storage ● Keep unused photo paper in a plastic bag. Store the packaged photo paper on a flat surface in a cool place. ● When you are ready to print, remove only the paper that you plan to use immediately from the plastic bag. When you have finished printing, return any unused photo paper to the plastic bag. ● Do not leave unused photo paper in the paper tray. The paper might start to curl, which can reduce the quality of the photos. Handling ● Always hold photo paper by its edges.
6 Print photos from a digital camera Learn how to print photos directly from a digital camera. ● ● Use a PictBridge camera Use a Bluetooth camera phone Use a PictBridge camera With a PictBridge-enabled camera, you do not need a computer to print digital photographs. Just plug the camera into the printer's front USB port. Note Other then PictBridge-compatible cameras and Bluetooth dongles, do not plug other USB devices into the front USB port.
Chapter 6 Check the documentation that came with the camera to ensure that the camera supports PictBridge. Follow these steps to print photos from a PictBridge-compatible camera: 1. 2. 3. 4. 5. 6. 7. Verify that the printer is turned on. For small photos, remove the Out tray. For large photos, raise the Out tray. Remove all of the paper from the In tray. Slide the paper-width guide all the way to the left, and then pull out the paper-length guide.
Use a Bluetooth camera phone If you have a camera phone with Bluetooth wireless technology, you can purchase an optional HP Bluetooth Wireless Printer Adapter and print from the camera phone using a Bluetooth wireless connection. Print photos from a Bluetooth camera phone 1. Verify that the printer is turned on. 2. For small photos, remove the Out tray. For large photos, raise the Out tray. Remove all of the paper from the In tray. 3.
7 Print other documents E-mail Letters Documents Envelopes Brochures Greeting cards Postcards Transparencies Labels Index cards Booklets Posters Banners Iron-on transfers CD tattoos Printing tips: Minimize the cost and effort while maximizing the quality of the printouts with printing tips. Printer software: Learn about the printer software. E-mail Guidelines Do not exceed the In tray capacity: 150 sheets of plain paper. Prepare to print 1. Verify that the printer is turned on. 2.
6. Lower the Out tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click General everyday printing or Fast/economical printing, and then specify the following print settings: – Paper type: Automatic or Plain paper – Paper size: An appropriate paper size 4. Select the following print settings as appropriate: – Print quality – Paper source 5. Select any other print settings that you want, and then click OK.
Chapter 7 Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click Presentation printing, and then specify the following print settings: – Paper type: Automatic or Plain paper – Paper size: An appropriate paper size 4. Select the following print settings as appropriate: – Print quality – Paper source 5. Select any other print settings that you want, and then click OK.
2 6. Legal paper (extends over the edge of the In tray) Lower the Out tray. Do not extend the Out-tray extension stop when printing on legal paper. Print 1. Open the Printer Properties box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click General everyday printing or Presentation printing, and then specify the following print settings: – Paper type: Automatic or Plain paper – Paper size: An appropriate paper size 4.
Chapter 7 3. 5. 6. Slide the paper-width guide all the way to the left, and then pull out the paper-length guide. Place the envelopes in the In tray, as far to the right as possible. The side to be printed on should face down and the flap should be on the left. Push the envelopes into the printer until they stop. Slide the paper guides firmly against the envelopes. 7. Replace the Out tray. 4. Print 1. Open the Printer Properties dialog box. 2.
6. Lower the Out tray. Print borderless brochures 1. Open the Printer Properties dialog box. 2. Click the Paper/Quality tab, and then specify the following print settings: – Size is: An appropriate paper size – Type is: An appropriate brochure paper or other paper type Do not select Automatic. Note Not all paper sizes and types are available for borderless printing. 3. 4. 5. 6. 7. Select the Borderless printing check box. Set the print quality to Best. Click the Basics tab, and then set the orientation.
Chapter 7 Prepare to print 1. Verify that the printer is turned on. 2. Raise the Out tray, and then remove all paper from the In tray. 3. Slide the paper-width guide all the way to the left, and then pull out the paper-length guide. 4. Fan the edges of the greeting cards to separate them, and then align the edges. 5. Place the greeting cards in the In tray, with the side to be printed on facing down. 6. Push the cards into the printer until they stop. 7. Slide the paper guides firmly against the paper. 8.
Guidelines ● Use only cards that meet the paper size specifications for the printer. For specifications, see the reference guide that came with the printer. ● Do not exceed the In tray capacity: 60 cards. Prepare to print To print a single card, use the photo/envelope feeder. To print multiple cards, follow these steps: 1. 2. 3. 5. 6. Verify that the printer is turned on. Remove the Out tray, and then remove all paper from the In tray.
Chapter 7 Prepare to print 1. Verify that the printer is turned on. 2. Raise the Out tray, and then remove all paper from the In tray. 3. Slide the paper-width guide all the way to the left, and then pull out the paper-length guide. 4. Place the transparencies in the In tray. The side to be printed on should face down and the adhesive strip should face up and toward the printer. 5. 6. 7.
● ● Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. Do not exceed the In tray capacity: 30 sheets of labels (use only Letter or A4-size sheets). Prepare to print 1. Verify that the printer is turned on. 2. Raise the Out tray, and then remove all paper from the In tray. 3. Slide the paper-width guide all the way to the left, and then pull out the paper-length guide. 4. Fan the edges of the label sheets to separate them, and then align the edges. 5.
Chapter 7 Index cards and other small media If the optional Auto Two-Sided Print Accessory with Small Paper Tray is attached to the printer, follow the small media printing steps for the Auto Two-Sided Print Accessory with Small Paper Tray. Guidelines ● Use only cards and small media that meet the paper size specifications for the printer. For specifications, see the reference guide that came with the printer. ● Do not exceed the In tray capacity: 60 cards. Prepare to print 1.
Booklets If an optional two-sided printing accessory is attached to the printer, follow the steps to print a booklet automatically. Booklet printing automatically arranges and resizes the pages of a document so that when the document is folded into a booklet, the page order is correct. For example, when a four-page booklet is printed on both sides of the paper, the pages are reordered and printed like this: Guidelines Do not exceed the In tray capacity: 150 sheets of paper. Prepare to print 1.
Chapter 7 Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click Two-sided, duplex, printing. 4. In the Booklet layout drop-down list, click one of the following binding options: – Left edge booklet – Right edge booklet 5. Select any other print settings that you want, and then click OK. 6. When prompted, reload the printed pages in the In tray as shown below. 7. Click Continue to finish printing the booklet.
Prepare to print 1. Verify that the printer is turned on. 2. Raise the Out tray. 3. Slide the paper-width guide all the way to the left, and then pull out the paper-length guide. 4. Place plain paper in the In tray, pushing the paper into the printer until it stops. 5. Slide the paper guides firmly against the paper. 6. Lower the Out tray. Print 1. Open the Printer Properties dialog box. 2.
Chapter 7 Prepare to print 1. Verify that the printer is turned on. 2. Raise the Out tray, and then remove all paper from the In tray. 3. Slide the paper-width guide all the way to the left, and then pull out the paper-length guide. 4. Place the iron-on transfer paper in the In tray, with the side to be printed on facing down. 5. Push the paper into the printer until it stops. 6. Slide the paper guides firmly against the paper. 7. Lower the Out tray.
● Do not exceed the In-tray capacity: 20 sheets. Prepare to print 1. Verify that the printer is turned on. 2. Remove the Out tray, and then remove all paper from the In tray. 3. Slide the paper width-guide all the way to the left, and then pull out the paper-length guide. 4. Place the banner paper in the In tray so that the unattached edge is on top of the paper stack and pointing toward the printer. 1 5. Unattached edge Slide the paper-width guide firmly against the paper.
Chapter 7 Guidelines ● Refer to the instructions that are included with the media for the most current printing tips. ● To avoid damage to the printer, do not feed a sheet of tattoos through the printer more than once. ● Separating any part of the tattoo from the protective backing sheet before printing could harm the printer. Be sure that the tattoo covers the entire backing sheet with no exposed spaces.
6. 7. 8. User's guide Select Best for image quality. Make the following selections: – Page Scaling: None – Auto-Rotate and Center: Off Click OK.
8 Printing tips Save time ● Use the Printing Shortcuts tab. ● Create print task quick sets for documents that you often print. ● Use the 250-Sheet Plain Paper Tray Accessory to reload the printer less often. ● Set the order that the pages print. Save money ● Use Fast/economical printing. ● Print multiple pages on a single sheet of paper. ● Print a two-sided document either automatically or manually. ● Use HP Everyday Photo Paper to save money and ink when printing photos.
Use the Printing Shortcuts tab for the following print tasks: ● ● ● ● ● ● ● General everyday printing Photo printing–borderless Photo printing–with white borders Fast/economical printing Presentation printing Two-sided, duplex printing Postcard printing Fast/economical printing Use Fast/economical printing to produce draft-quality printouts quickly. Follow these steps to use Fast/economical printing: 1. 2. 3. 4. 5. Open the Printer Properties dialog box. Click the Printing Shortcuts tab.
Chapter 8 Select a print quality Follow these steps to select a print quality: 1. 2. 3. Open the Printer Properties dialog box. Click the Printing Shortcuts tab. Click one of the following options in the Print quality drop-down list: – Fast draft: Prints at the fastest printing speed while using the least amount of ink. – Fast normal: Prints more quickly than Normal mode and at a higher print quality than Fast draft. – Normal: Provides the best balance between print quality and speed.
3. Click one of the following options: – Front to back: The first page of the document will be on top when the document is finished printing. You do not have to reorder the printed pages. Note This option requires more time for printing. – 4. Back to front: The last page of the document will be on top when the document is finished printing. You have to reorder the printed pages. Select any other print settings that you want, and then click OK.
Chapter 8 94 5. 6. 7. Select the paper type and paper size for the first page. Click Upper tray in the Source is box. Click Other pages. 8. Click Upper tray in the Source is box.
9. Select the paper type for the other pages in the Type is drop-down list. 10. Select any other print settings that you want, and then click OK. Note Do not print the document in reverse order. Print preview Use the print preview function to view a printout on the computer before printing a document. If the printout does not look correct, you can cancel the print job and adjust the print settings as needed. To preview a printed document, follow these steps: 1. 2. 3. 4. 5.
Chapter 8 5. 6. 7. 8. Type the paper dimensions in the Width and Length boxes. The minimum and maximum dimensions appear beneath each of the boxes. Click the unit of measurement: Inches or Millimeters. Click Save to save the custom paper size. Click OK to exit the Custom paper size dialog box. Select a paper type To determine the paper type used for a printing job, select Automatic to use the automatic paper-type sensor or select a specific paper type.
(continued) In tray 250-Sheet Plain Paper Tray Accessory Auto Two-Sided Print Accessory with Small Paper Tray Follow these steps to select a paper source: 1. 2. 3. 4. Open the Printer Properties dialog box. Click the Printing Shortcuts tab or the Paper/Quality tab. Find the appropriate drop-down list: Tab Drop-down list Printing Shortcuts Paper source Paper/Quality Source is Select any other print settings that you want, and then click OK.
Chapter 8 4. Click OK. Note To restore default print settings, click Default Print Settings in the Print Task Quick Sets drop-down list, and then click OK. Create a print task quick set Follow these steps to create a print task quick set: 1. 2. 3. 4. Open the Printer Properties dialog box. Select the options that you want to include in the new print task. Go to Print Task Quick Sets on any tab where it is displayed.
Automatic two-sided printing To print a two-sided document automatically, one of the following accessories must be attached to the printer: Automatic Two-Sided Printing Accessory Auto Two-Sided Print Accessory with Small Paper Tray The two-sided printing accessories only support certain paper types. For a list of supported paper types, see the documentation that came with the accessory.
Chapter 8 3. 4. In the Print on both sides drop-down list, click Automatically. Select any other print settings that you want, and then click OK. After the first side of the page is printed, the printer pauses while the ink dries. When the ink is dry, the paper is pulled back into the duplexer and the reverse side of the page is printed. Do not remove the paper from the printer until both sides of the page have been printed.
3. 4. 5. 6. 7. Select the Print on both sides check box. Select the Automatic check box. Select the Preserve layout check box. Select the Flip pages up check box. Select any other print settings that you want, and then click OK. After the first side of the page is printed, the printer pauses while the ink dries. When the ink is dry, the paper is pulled back into the duplexer and the reverse side of the page is printed. Do not remove the paper from the printer until both sides of the page have been printed.
Chapter 8 Print a two-sided document To print a two-sided document, follow these steps: 1. 2. Open the Printer Properties dialog box. Click the Printing Shortcuts tab. 3. 4. 5. In the What do you want to do? drop-down list, click Two-sided, duplex printing. In the Print on both sides drop-down list, click Manually. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first.
Create a bound two-sided document Select the type of binding that you want for the two-sided document, and then follow the steps for that binding. Book binding Tablet binding Note Book binding is the most common type of binding. Book binding Follow these steps to print a two-sided document with a book binding: 1. 2. Open the Printer Properties dialog box. Click the Printing Shortcuts tab. 3. 4. 5. In the What do you want to do? drop-down list, click Two-sided, duplex printing.
Chapter 8 6. After the odd-numbered pages have been printed, reload the printed pages with the printed side facing up. 7. Click Continue to print the even-numbered pages. Tablet binding Follow these steps to print a two-sided document with a tablet binding: 1. 2. 104 Open the Printer Properties dialog box. Click the Finishing tab.
3. 4. 5. Select the following check boxes: – Print on both sides – Flip pages up Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape. Portrait Landscape 6. Click Continue to print the even-numbered pages.
Chapter 8 Follow these steps to resize the document for a different paper size: 1. 2. Open the Printer Properties dialog box. Click the Effects tab. 3. Select the Print document on check box, and then click the target paper size in the drop-down list. The target paper size is the size of the paper on which you are printing, not the size for which the document was formatted. Do one of the following: 4. Objective Action Shrink or enlarge the document to fit on Select the Scale to fit check box.
3. 4. In the % of normal size box, type the percentage by which you want to shrink or enlarge the text and graphics. One hundred percent represents the actual size of the text and graphics. Type a number less than 100 to shrink the text and graphics. Type a number greater than 100 to enlarge the text and graphics. Select any other print settings that you want, and then click OK. Watermarks Watermarks appear as background printing on documents.
Chapter 8 Create or change a watermark Follow these steps to create or change a watermark: 1. 2. 3. Open the Printer Properties dialog box. Click the Effects tab. Click the Edit button. The Watermark Details dialog box is displayed. 4. Choose one of the following actions: – Click the New button. – Select an existing watermark to change. Type the watermark message, and then select the message angle and the font attributes. After you have set the watermark details, click OK. 5. 6.
9 Printer software ● ● ● ● ● Use the Printer Properties dialog box to select printing options. Use the What's This? help to learn more about specific print settings. Use the Printing Shortcuts tab to specify print settings quickly. View the Ink Status window for the approximate ink level of each print cartridge. Download printer software updates for the latest features and improvements. Printer Properties dialog box The printer is controlled by software that is installed on the computer.
Chapter 9 Note The Ink Status window may not display if the printer is operating over a non-Microsoft configuration. Print cartridge information and ordering For print cartridge information and to link to HP's Web site for ordering print cartridges, click the Print Cartridge Information button. Display the Ink Status window If you do not want the Ink Status window to appear when you print, select the Do not show this again check box in the lower-left corner of the window.
4. 5. 6. User's guide HP Software Update searches the HP Web site for printer software updates. – If the computer has the most recent version of the printer software installed, No updates are available for your system at this time is displayed in the HP Software Update window. – If the computer does not have the most recent version of the printer software installed, a software update is displayed in the HP Software Update window.
10 Maintenance ● ● ● ● ● ● ● ● ● ● ● ● Install print cartridges Set the auto-off feature Align the print cartridges Calibrate color Automatically clean print cartridges Print a test page View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for the printer, and then install them in
1 ● ● Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button. Ink-backup mode The printer can operate with only one print cartridge installed. For more information, see Ink-backup mode.
Chapter 10 6. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer. 1 Remove plastic tape Caution Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. 7.
8. Push down on the print cartridge latch until it snaps closed. 9. Close the printer cover. The printer automatically prints a calibration page. For information about storing print cartridges, see Maintain print cartridges. For information about recycling empty print cartridges, see Print cartridge recovery. Warning Keep both new and used print cartridges out of the reach of children.
Chapter 10 To align print cartridges: 1. 2. 3. 4. Load Letter or A4 plain, white paper in the In tray. Open the printer Toolbox. Click Align the Print Cartridges. Click Align, and then follow the onscreen instructions. Calibrate color Perform a color calibration if the colors in photos that are printed with the photo print cartridge consistently look incorrect. Before performing a color calibration, align the print cartridges, and then reprint the photo.
Note If the print cartridges were used before being installed in the printer, the estimated ink levels will not appear on the Estimated Ink Levels tab. The Estimated Ink Level tab also contains print cartridge ordering information. To view this information, click the Print Cartridge Information button. Maintain the printer body Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case and adjacent surfaces.
Chapter 10 Prepare to clean 1. Open the printer cover. 2. Wait until the print cartridge cradle moves to the right side of the printer and is idle and quiet. 3. Remove the print cartridges and place them on a piece of paper, with the copper strips facing up. Caution Do not leave the print cartridges outside the printer for more than 30 minutes. Cleaning instructions 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2.
If you store the print cartridge in an airtight plastic container, make sure that the ink nozzles are face down but are not in contact with the container. Insert the print cartridge into the print cartridge protector Slide the print cartridge at a slight angle into the protector, and snap it securely in place. Remove the print cartridge from the print cartridge protector Press down and back on the top of the protector to release the print cartridge. Slide the print cartridge out of the protector.
Chapter 10 Use the Toolbox Follow these instructions to use the printer Toolbox: 1. 2. 120 Open the Printer Properties dialog box. Click the Services tab, and then click the Service this device button.
11 Troubleshooting ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Ethernet problems Wireless communication problems Printer does not print Paper jam Paper problems Paper mismatch Printer is stalled Print cartridge problems Photos do not print correctly PictBridge problems Bluetooth printing problems Banners do not print correctly Print quality is poor Document is misprinted Problems with borderless documents Error messages Printer lights are on or flashing Document prints slowly If you continue to have problems
Chapter 11 (continued) State of the Link light Task Off Verify the following: ● ● The Ethernet cable is securely connected to the printer. The network hub, switch, or router is on and working properly. The printer is connected to the network. ● Activity light Follow these steps if the Link light is on, but the printer does not print: 1. 2. 3. Wait until the printer is idle. Try to reprint the document. Look at the Activity light on the back of the printer.
If you still cannot access the printer's EWS, then follow these steps: 1. 2. 3. Print an HP Report page. Find the printer's IP address. Launch the Internet browser. Note Use Microsoft Internet Explorer 5.0 or higher or Netscape 4.75 or higher. 4. Enter the printer's IP address in the address box, then press Enter. A personal software firewall is blocking communication between the printer and the computer The personal software firewall is a security program that protects a computer from intrusion.
Chapter 11 (continued) State of the Wireless Status light Task Off Verify the following: ● ● An Ethernet cable is not connected to the printer. Connecting an Ethernet cable to the printer automatically turns off the wireless radio. Unplug the cable. The printer is plugged in.
Printer has the wrong network settings 1. 2. Do one of the following to find the settings for the network: Printer communication mode Task Infrastructure network Open the Wireless Access Point's (WAP) configuration utility. Ad hoc network Open the configuration utility for the network card installed in the computer. Compare the network's settings to those that appear on the HP Report page. Note any differences.
Chapter 11 Reduce interference in a wireless network The following tips will help reduce the chances for interference in a wireless network: ● ● ● ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.
1. 2. 3. 4. 5. Connect the printer to the network or computer with an Ethernet cable. Open the printer's embedded Web server (EWS). Click the Networking tab, and then click Wireless (802.11) under the Connections heading. Use the Wireless Setup wizard on the Wireless Setup tab to change the printer's settings to match the settings of the network. Close the printer's EWS, then disconnect the Ethernet cable from the printer.
Chapter 11 1. Click Start, click Settings, and then click Printers. 2. Double-click the name of the HP Deskjet printer. 3. Click the Printer menu and then click Pause Printing. 4. Click the Printer menu again, and then click Purge Print Documents. 5. Click Yes. 6. Click the Printer menu, and then uncheck Pause Printing. 7. If there are still documents in the list, restart the computer. 8. After restarting, if there are still documents in the list, repeat steps 1–6. If the printer still does not print 1.
6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover. Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front. 7. 8. Turn on the printer, and then press the Resume button. Reprint the document. Note If paper jams occur frequently, try using a heavier paper. See the reference guide for paper weight specifications.
Chapter 11 Out-of-paper message If an out-of-paper message is displayed, follow these guidelines. Paper jam For information about clearing a paper jam, see the paper jam page. Printer prints on multiple sheets at once If the printer prints on multiple sheets at once, follow these guidelines.
1. 2. 3. 4. Press the Cancel button. Open the Printer Properties dialog box. On the Paper/Quality tab, verify that the selected paper size and type match the paper in the In tray. If the size and type do not match, select the matching paper size and type or change the paper in the In tray. Press the Resume button to continue printing. Printer is stalled If the printer stalls while printing a document, press the Resume button.
Chapter 11 3. 4. 5. 6. 1 Selection number 2 Warranty date Check the list of print cartridges that can be used in the printer. a. Open the printer Toolbox. b. Click the Estimated Ink Level tab. c. Click the Print Cartridge Information button and view the list of print cartridge selection numbers. The reference guide that came with the printer also shows the print cartridge selection numbers. Check the warranty date on the print cartridge.
"Printing in ink-backup mode" message When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts. If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the plastic tape has been removed from each print cartridge.
Chapter 11 (continued) Tab Setting Print quality: Best or Maximum dpi Colors are tinted or incorrect If colors in photos appear tinted or incorrect, follow these steps: 1. 2. 3. 4. 5. 6. 7. Verify that neither print cartridge is low on ink. If neither print cartridge is low on ink, proceed to step 2. Align the print cartridges. Reprint the photo. If colors are still tinted or incorrect, calibrate the color.
Fading occurs on the edges of a photo Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled. For instructions about preventing photo paper from curling, see Store and handle photo paper. Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.
Chapter 11 PictBridge problems Images in a connected digital camera do not print There are several reasons why images in a connected digital camera do not print: ● ● ● ● The digital camera is not PictBridge-compatible. The digital camera is not in PictBridge mode. The images are not in a supported format. You did not select any photos on the camera for printing. Check the documentation that came with the camera to ensure it supports PictBridge.
(continued) State of the lights Task Connection light is on and the Error light flashes twice The camera has requested an unsupported command. Bluetooth printing problems Bluetooth device cannot find the printer Try one of the following solutions: ● ● Make sure the HP Bluetooth Wireless Printer Adapter is plugged into the camera port on the front of the printer. The light on the adapter double-blinks once a second when the adapter is ready to receive data. You might be too far from the printer.
Chapter 11 resolution cameras, such as those found in wireless phones, might not have high enough resolution to produce a high-quality print. The image printed with borders The printing application installed on the device with Bluetooth wireless technology might not support borderless printing. Contact the vendor of the device, or go to their support website to obtain the latest updates for the printing application.
Print quality is poor Streaks and missing lines If the printed pages are missing lines or dots or if streaks appear, the print cartridges might be low on ink or might need to be cleaned. Print is faded ● Verify that neither of the print cartridges is low on ink. If a print cartridge is low on ink, consider replacing the print cartridge. For the correct part numbers, see the reference guide that came with the printer. ● Verify that a black print cartridge is installed.
Chapter 11 ● ● The printer might be in direct sunlight. Direct sunlight can adversely affect the Automatic Paper-Type Sensor. Move the printer out of direct sunlight. You might be trying to print a borderless document with only the black print cartridge installed. When printing a borderless document, always have the tri-color print cartridge and a black or photo print cartridge installed.
Tab Setting Basics Orientation: Verify the appropriate orientation. Paper/Quality Size is: Verify the appropriate paper size. Effects Scale to fit: Select this option to scale text and graphics to the paper. Finishing Poster printing: Verify that Off is selected. If parts of the document are still missing, the printer settings might be overridden by the software program print settings. Select the appropriate print settings from within the software program. Envelope is printed at an angle 1.
Chapter 11 If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from one of the long edges of the photo, try the following solutions: ● ● ● Install a photo print cartridge in the printer. Rotate the image 180°. Open the Printer Properties dialog box, click the Paper/Quality tab, and then set the Print quality to Maximum dpi. Horizontal lines appear on a photo If light or dark horizontal lines appear on photos: 1. 2. 3. 4. Clean the print cartridges. Reprint the photo.
3. 4. Verify that the paper guides fit firmly against the edge of the paper. Follow loading instructions for the paper type. Ink smears Follow these guidelines if ink smears appear on the back of the photos, or if the paper sticks together: ● Use an HP photo paper. ● Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat. If the paper is not curled, then follow these steps: 1.
Chapter 11 Verify that photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled. For instructions about preventing photo paper from curling, see Storing and handling photo paper. Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.
If the photo has an unwanted border, try one of the following solutions: ● ● ● Align the print cartridges. Open the Printer Properties dialog box, click the Paper/Quality tab, and then verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the In tray. Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.
Chapter 11 "There was an error writing to USB port" The printer might not be receiving correct data from another USB device or USB hub. Connect the printer directly to the USB port on the computer. "Two-way communication cannot be established" or "Printer not responding" The printer might not be able to communicate with the computer if the USB cable is too long. If you receive this error message, make sure that the USB cable is not greater than 5 meters (approximately 16 feet, 5 inches) in length.
General Protection Fault A General Protection Fault, or GPF, is a Microsoft Windows error message that is displayed when a software program, or a device such as a printer, performs an action that Windows determines to be a problem. There are many possible causes of a GPF. Try the following to resolve a GPF: 1. 2. 3. Restart the computer, and then try printing again. Try printing using different settings or options. If the problem still occurs: – Use a different software program, if available.
Chapter 11 ● ● ● Place paper in the In tray, and then press the Resume button. There might be a paper jam. Follow these instructions to clear a paper jam. The print cartridges are the correct print cartridges for the printer and are properly installed. The printer might be stalled. Follow these instructions to correct a stalled printer. Print Cartridge Status light is on or flashing The printer has two print cartridge status lights. 1. 2.
All lights are flashing The printer might need to be restarted. 1. 2. 3. 4. 5. Press the Power button to turn off the printer, and then press the Power button to restart the printer. Proceed to step 2 if the lights continue to flash. Press the Power button to turn off the printer. Disconnect the printer power cord from the electrical outlet. Reconnect the printer power cord to the electrical outlet. Press the Power button to turn on the printer.
Chapter 11 1. 2. Verify that the computer hard disk space, RAM, and processor speed meet the system requirements. The system requirements are listed in the reference guide that came with the printer. Make space available on the hard drive by deleting unwanted files. If you continue to have problems If you continue to have problems after investigating the troubleshooting topics, shut down the computer and then restart it.
12 Accessories The following optional accessories are available to be used with the HP printer. Automatic Two-Sided Printing Accessory 250-Sheet Plain Paper Tray Auto Two-Sided Print Accessory with Small Paper Tray If an accessory is not included with the printer, it can be purchased separately from an authorized HP dealer. For accessory part numbers, see the accessory supply list. Note The availability of accessories varies by country/region.
Chapter 12 The duplexer only supports certain paper types. For a list of supported paper types, see the documentation that came with the duplexer. Install the duplexer Follow these steps to attach the duplexer to the printer: 1. Push the two latch handles on the printer's rear access door toward each other, and then remove the door. Note Do not discard the rear access door. In order to print, either the duplexer or the rear access door must be attached to the printer. 2.
4. 5. Click OK in the confirmation box that is displayed. Click the X in the upper-right corner to close the screen. Note After the duplexer is enabled, it is not necessary to re-enable it every time you print.
Chapter 12 3. 4. In the Print on both sides drop-down list, click Automatically. Select any other print settings that you want, and then click OK. After the first side of the page is printed, the printer pauses while the ink dries. When the ink is dry, the paper is pulled back into the duplexer and the reverse side of the page is printed. Do not remove the paper from the printer until both sides of the page have been printed.
3. 4. 5. 6. 7. Select the Print on both sides check box. Select the Automatic check box. Select the Preserve layout check box. Select the Flip pages up check box. Select any other print settings that you want, and then click OK. After the first side of the page is printed, the printer pauses while the ink dries. When the ink is dry, the paper is pulled back into the duplexer and the reverse side of the page is printed.
Chapter 12 If a two-sided printing accessory is not attached to the printer or you are printing on an unsupported paper type, use manual two-sided printing. Guidelines Do not exceed the In-tray capacity: 150 sheets. Print Load paper in the printer paper tray, and then follow these steps to print a booklet automatically: 1. 2. Open the Printer Properties dialog box. Click the Printing Shortcuts tab, and then select Two-sided, duplex, printing from the drop-down list. 3.
Automatic two-sided printing problems Paper jam occurs inside the Automatic Two-Sided Printing Accessory Follow these steps to remove a paper jam from the duplexer. 1. 2. Turn off the printer. Press the buttons on the left and right sides of the duplexer, and then remove it from the printer. Warning Remove the duplexer before opening it when clearing a paper jam. 3. 4. Remove any paper inside the printer. Open the duplexer. 5. 6. Remove any paper from inside the duplexer.
Chapter 12 ● ● ● The duplexer is attached to the printer. The duplexer is enabled in the printer software. The media type and size selected on the Paper/Quality tab are supported by the duplexer.
Cards: +/- .006 mm/mm (.006 in/in) Envelopes: +/- .012 mm/mm (.012 in/in) Media weight Letter/A4: 60 to 90 g/m2 (16 to 24 lb) Cards: Up to 200 g/m2 (110 lb index max) Specialty paper: Up to 160 g/m2 (44 lb bond) Media sizes Size range: 81 x 117 mm to 216 x 297 mm (3.2 x 4.6 in to 8.5 x 11 in) Paper: ● ● ● ● ● U.S. Letter: 216 x 279 (8.5 x 11 in) Executive: 184 x 267 mm (7.25 x 10.
Chapter 12 Install the 250-Sheet Plain Paper Tray Accessory Follow these steps to install the 250-Sheet Plain Paper Tray Accessory: 1. 2. 3. Turn off the printer. Select a location for the printer and place the 250-Sheet Plain Paper Tray Accessory in this location. Carefully lift the printer and orient it above the paper tray. 4. Gently place the printer on top of the paper tray. Load the 250-Sheet Plain Paper Tray Accessory Follow these instructions to load the 250-Sheet Plain Paper Tray Accessory.
1 Paper-width guide 2 Paper-width fence 3 Paper-length guide Note When changing the paper size in the paper tray, you must set all three paper guides. Set the paper size When changing the paper size in the paper tray, all three paper guides must be set to the correct setting. Follow these steps to set the paper size: 1. Remove the lower tray from the base. 2. Slide the paper-width guide until the arrow is even with the correct setting.
Chapter 12 Note To print on legal-sized paper, set the paper-width guide to LTR. 3. Set the paper-width fence by carefully inserting it into the appropriate slots. 1 Tilt the fence forward 2 Insert the fence into the appropriate slots 3 Tilt the fence back until it locks into place Note To print on legal-sized paper, set the paper-width guide to LTR. 4. Set the paper-length guide by pulling it until the arrow lines up with the paper size.
4. Insert the lower tray in the base until it locks into place. Use the 250-Sheet Plain Paper Tray Accessory If the 250-Sheet Plain Paper Tray Accessory is not installed on the printer, follow the installation steps. Note The 250-Sheet Plain Paper Tray Accessory is not available in all countries/ regions. Follow these steps to use the 250-Sheet Plain Paper Tray Accessory: 1. 2. 3. Open the Printer Properties dialog box. Click the Printing Shortcuts tab or the Paper/Quality tab.
Chapter 12 Print a different first page with the 250-Sheet Plain Paper Tray Accessory Load paper 1. Load the paper for the body of the document in the 250-Sheet Plain Paper Tray Accessory. 2. Load the paper for the first page in the In tray. Guidelines The 250-Sheet Plain Paper Tray Accessory is not included with the printer, but can be purchased separately from an authorized HP dealer. The accessory is not available in all countries/regions.
8. 9. Click Lower tray in the Source is box. Click the paper type for the other pages in the Type is drop-down list. Do not select Automatic. 10. Select any other print settings that you want, and then click OK. Do not print the document in reverse order. 250-Sheet Plain Paper Tray Accessory specifications Dimensions 448 mm (17.64 in) wide x 65 mm (2.56 in) high x 384 (15.12 in) mm deep Weight 1.99 kg (4.
Chapter 12 Auto Two-Sided Print Accessory with Small Paper Tray The Auto Two-Sided Print Accessory with Small Paper Tray is a hardware device that contains a rear tray for small media and a duplexer for two-sided printing on both fullsize and small media. ● ● ● Postcards and other small media can be printed on two sides automatically when they are fed from the rear tray. Photo paper and envelopes can be printed on one side by using the small paper tray. Print two-sided documents automatically.
2. Insert the accessory into the back of the printer until both sides snap into place. Note Do not press the buttons on either side of the accessory when installing it into the printer. Use the buttons only when removing the accessory from the printer. Enable the duplexer Follow these step to enable the duplexer: 1. Open the printer Toolbox. 2. Click the Configuration tab. 3. Click Automatic Two-Sided Printing Module or Auto Two-Sided Print Accessory with small paper tray, and then click Apply. 4.
Chapter 12 3. 4. Release the paper lever. Slide the paper-width guide against the edge of the cards. Print 1. Open the Printer Properties dialog box. 2. On the Printing Shortcuts tab, click Postcard printing, and then specify the following print settings: – Paper Size: The appropriate paper size – Paper Type: Plain paper – Paper Source: Rear tray 3. Select any other print settings that you want, and then click OK.
1. Press and hold down the Report Page button. 2. While holding down the Report Page button, press the Cancel button twice. 3. Release the Report Page button. After configuring the printer to feed paper from the accessory, load the photo paper into the accessory and then follow the PictBridge printing instructions. Note The printer only needs to be configured to print PictBridge photos from the Auto Two-Sided Print Accessory with Small Paper Tray once.
Chapter 12 3. 4. Release the paper lever. Slide the paper-width guide against the edge of the photo paper. Print 1. Open the Printer Properties dialog box. 2.
Prepare to print 1. Slide the paper-width guide to the left. 2. Pull the paper lever forward and insert the envelopes. Insert the envelopes with the address side facing outward and the flap to the left. 3. 4. Release the paper lever. Slide the paper-width guide against the edge of the envelopes. Print 1. Open the Printer Properties dialog box. 2.
Chapter 12 Paper jam Do not clear a paper jam from the front of the printer. Follow these steps to remove a paper jam from the Auto Two-Sided Print Accessory with Small Paper Tray: 1. 2. Turn off the printer. Press the buttons on the left and right sides of the accessory, and then remove it from the printer. Warning Remove the Auto Two-Sided Print Accessory with Small Paper Tray before opening it when clearing a paper jam. 172 3. 4. Remove any paper that is inside the printer.
6. 7. 8. 1 Tilt the Small Paper Tray 2 Open the lower door Remove any paper that is inside the accessory. Close the accessory, and then secure the back lever to close the accessory. Re-attach the accessory to the printer. Option for two-sided printing cannot be selected The printer driver cannot sense the duplexer until a print job is sent to the printer. Print a single sided document, and then print the two-sided document. The option for using the duplexer will appear in the printer software.
Chapter 12 Binding margin is in the wrong place 1. Open the Printer Properties dialog box. 2. Click the Finishing tab. 3. Verify that the following conditions exist: – Flip pages up is not selected for binding along the side (book binding). – Flip pages up is selected for binding along the top (tablet binding). For more information, see two-sided printing.
Media sizes: ● ● ● ● ● Size range: – Width: 81.3 to 106 mm (3.2 to 4.17 in) – Length: 116.8 to 304.8 mm (4.6 to 12 in) Cards: – 10x15 cm, 10x15 cm with tab – 4x6 in, 4x6 in with tab – A6, 105x148 mm – Index card, 4x6 in. – L, 89x127 mm Photo paper: – 10x15 cm, 10x15 cm with tab – 4x6 in, 4x6 in. with tab – A6, 105x148 mm – L, 89x127 mm, L, 89x127 mm with tab – Panoramic 4x10 in, 4x11 in, 4x12 in Envelopes: – No. 10 Envelope, 4.12x9.5 in – Japanese envelope No.
13 Supplies ● ● ● ● Paper USB cables Accessories Print cartridges Note The availability of supplies and accessories varies by country/region. Paper To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to www.hp.com. Choose a country/region, and then select Buy or Shopping. USB cables C6518A HP USB A–B 2-meter cable Accessories If an accessory is not included with the printer, it can be purchased separately from an authorized HP dealer.
14 Specifications ● Printer specifications Printer specifications See the reference guide that came with the printer for complete printer specifications, including this information: ● ● ● ● Types, sizes, and weights of paper and other printing media that can be used with the printer Print speeds and resolutions Power requirements Computer operating system requirements User's guide 177
15 Environmental information ● ● Environmental statement Print cartridge recovery Environmental statement Hewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Reduction and elimination Paper use: The printer's two-sided printing capability reduces paper usage and the resulting demands on natural resources.
Recycling information for the European Union Important recycling information for our customers in the European Union: To preserve the environment, this product must be recycled after its useful life as required by law. The symbol below indicates that this product may not be disposed in the general trash. Please return the product for proper recovery/disposal to the authorized collection location nearest to you. For more information regarding return and recycling of HP products generally, please visit www.
Chapter 15 To participate, simply follow the directions provided on HP's Web site at this address: www.hp.com/recycle. This service is not available in all countries/regions. Customers may be asked for their name, phone number, and address. Because HP's unique recycling processes are very sensitive to material contamination, we cannot take back and recycle cartridges from other manufacturers.
