Windows Macintosh quick reference guide hp deskjet 990c/980c/960c series english
Edition 1 October 2000 Copyright 2000 Hewlett-Packard Company acknowledgements Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Mac, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. notice The information contained in this document is subject to change without notice.
quick reference guide english hp deskjet 990c/980c/960c series table of contents introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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introducing the hp deskjet printer Thank you for buying an HP Deskjet printer! Your printer box contains the following items: • HP Deskjet printer (990c series, 980c series, or 960c series) • Printer software CD • Automatic two-sided printing module (may not be available in all printer models) • quick start poster • Power cord • quick reference guide • Black print cartridge • Tri-color print cartridge If any of these items is missing from your box, talk to your HP dealer or contact HP customer care.
english print cartridges printer cables The HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic quick help manual, contain installation instructions. A printer cable is not included in the box.
finding information for information about... see...
english viewing quick help The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur. Windows 95, 98, Me, 2000, and NT 4.
If you want to view the manual in one of these languages: on your computer desktop. 2. Click the quick help button in the hp printer assistant screen. 3. Select quick help is available in other languages at the bottom of the quick help screen. 4. Insert the printer software CD into the computer’s CD-ROM drive. 5. Select your language from the list that appears. – If Acrobat Reader is installed on your computer, quick help is displayed.
english viewing printer information in Windows 3.1x and DOS Windows 3.1x users DOS users In Windows 3.1x systems, information about operating the printer is located in an electronic User’s Guide. This option is available only with HP Deskjet 990c series printers. In DOS operating systems, information about the HP Deskjet printer is found in a text document called dosread.txt. This file is located on the printer software CD in the \\djcp\ directory.
contacting hp customer care english HP customer care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance—what you need, when you need it! hp’s support process hp customer care e-support HP customer care's support process works most effectively if you look for help in the following order: HP customer care e-support offers online support for as long as you own your HP printer.
english for this language... use this Website... English http://www.hp.com/go/support French http://www.hp.com/cposupport/fr German http://www.hp.com/cposupport/de Japanese http://www.jpn.hp.com/CPO_TC/eschome.htm Korean http://www.hp.co.kr/go/support Portuguese http://www.hp.com/cposupport/pt Simplified Chinese http://www.hp.com.cn/go/support Spanish http://www.hp.com/cposupport/es Swedish http://www.hp.com/cposupport/sv Traditional Chinese http://taiwan.support.hp.
hp customer care by phone free phone support period region phone support* North America— Including Canada 1 year Asia Pacific 1 year Europe 30 days Latin America 1 year * Standard phone company charges apply.
english support phone numbers If you need help solving a problem, contact HP customer care using one of the phone numbers in the table on the right. If the phone number for your region is not listed, please refer to HP's Website at www.hp.com/cpso-support/ guide/psd/cscinfo.htm. after the free phone support period After the free phone support period, you can still get help from HP for a fee. Prices are subject to change without notice.
use this phone number... Mexico 01 800 472 6684 Middle East, Dubai +971 4 883 8454 Netherlands +31 (0) 20 606 8751 New Zealand +64 (9) 356 6640 Norway +47 22 116299 Philippines +66 (2) 867 3551 Poland +48 22 519 06 00 Portugal +351 21 317 6333 Republic of South Africa, inside RSA +27 086 000 1030 Republic of South Africa, outside RSA +27 11 258 9301 Russia, Moscow +7 095 797 3520 Russia, St.
english solving Windows installation problems View the information in this section if you have problems setting up your printer. If you need help after the printer is set up, see the quick help electronic manual. what is the problem? I inserted the installation CD, but the computer could not read it. possible causes... • The CD is not properly inserted in the CDROM drive • The CD is damaged • The CD-ROM is damaged to solve the problem... Reinsert the CD into the CD-ROM drive.
possible causes... The printer software did not install correctly. • There may be a conflict with your virus protection program • There may be a conflict with another software program • There may be a conflict with a peripheral device connected to your printer english what is the problem? to solve the problem... Uninstall your printer software. For Windows 95, 98, Me, NT 4.0, and 2000: 1. Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series uninstall. For Windows 3.1x: 1.
english what is the problem? When I connect a USB cable between the printer and my computer, the New Hardware Wizard does not appear. possible causes... to solve the problem... You may not be using Windows 98, Me, or 2000. Make sure Windows 98, Me, or 2000 is running. If you do not have Windows 98, Me, or 2000, you need to use a parallel cable. Your USB cable may not be connected properly. 1. Disconnect and then reconnect the USB cable from your printer. 2.
When I connect a USB cable between the printer and my computer, an “Unknown Device” message appears. possible causes... english what is the problem? • Static electricity has built up in the cable between the printer and your computer • You may have a defective USB cable to solve the problem... 1. Disconnect the USB cable from the printer. 2. Unplug the printer from its power cord. 3. Wait approximately 30 seconds. 4. Plug the printer cord into the printer. 5. Plug the USB cable into the printer. 6.
english what is the problem? possible causes... When I insert the printer software CD and the files start to copy, the Copying Files... screen says that file hpzuci01.dll cannot be found. All the following conditions are present: • You are using a USB cable to connect the printer to your computer • You are using Windows 98 • You are connecting more than one device at the same time to solve the problem... 1. Click Browse. The Open screen is displayed. 2.
limited warranty statement software print cartridges printer 90 days 90 days 1 year Asia Pacific 90 days 90 days 1 year Europe 90 days 90 days 1 year Latin America 90 days 90 days 1 year A. extent of limited warranty 1. Hewlett-Packard (HP) warrants to the enduser customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.
english B. limitations of warranty 1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. limitations of liability 1.
environmental statement Product longevity: To ensure the longevity of your HP Deskjet printer, HP provides the following: Ozone: Ozone-depleting chemicals such as CFCs have been eliminated from HewlettPackard manufacturing processes. • Extended warranty: HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components. HP SupportPack must be purchased by the customer within 30 days of purchase. Contact the nearest HP dealer about this service.
english index A P Adobe Acrobat Reader 5, 6 Automatic two-sided printing module 1 phone support 9, 10 print cartridges 1, 2, 3 printer 15 printer box contents 1 printer cable 2, 14, 15 printer features 3 printer repair 11 printer software 1, 2, 3, 5 printer specifications 3 printer, connecting to network 3 printer, setting up 3 B bubble help 3 C cable, printer 2 compatability with other hardware 3 with other software 3 contents, printer box 1 customer care 7 D DOS systems 6 driver, printer 1, 2, 3 E
regulatory notices hewlett-packard company note This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
