quick help hp deskjet 9xx series table of contents learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 introducing the hp deskjet series printer terms and conventions . . . . . . . . . . . . notices and acknowledgments . . . . . . learning about printer features. . . . . . . using paper trays. . . . . . . . . . . . . . . . printing with the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 49 print cartridge status light . . . . . . . . . . replacing print cartridges . . . . . . . . . . automatically cleaning print cartridges . manually cleaning print cartridges . . . cleaning the printer case . . . . . . . . . . refilling print cartridges. . . . . . . . . . . . maintaining print cartridges . . . . . . . . print cartridge part numbers . . . . . . . . using the hp deskjet utility . . . . . . . . . . . . . . . . . . . . .
learn to print • introducing the hp deskjet series printer • terms and conventions • notices and acknowledgments • learning about printer features • using paper trays • printing with the hp deskjet printer 1
introducing the hp deskjet series printer Congratulations! You have purchased an HP Deskjet printer which is equipped with several new features: • Expanded print capability allows you to print information from devices other than your desktop computer using the infrared printing feature. This feature may not be available in all printer models. • Increased print speeds up to 17 pages per minute for black text and 13 pages per minute for text containing color or color graphics.
terms and conventions The following terms and word conventions are used in Quick Help. terms The HP Deskjet 990cxi/cse, HP Deskjet 980cxi, HP Deskjet 960cxi/960cse series printers are referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software steps. For example: Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility to open the hp deskjet 9xx utility screen.
notices and acknowledgments hewlett-packard company notices The information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
learning about printer features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. cancel button 2. print cartridge light and status symbol 3. Resume light and button 4. Power light and button cancel button Pressing this button cancels the current print job.
resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the Resume button to continue printing. power button and light The Power button turns the printer on and off. It takes approximately five seconds for the printer to turn on after pressing the Power button. The green light above the Power button flashes when printing is in progress.
infrared lens The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows printing from an infrared sending device such as a Palm Pilot, or PowerBook computer. The infrared printing feature may not be available in all printer models. See also: infrared printing feature automatic two-sided printing module The Automatic Two-Sided Printing Module is a special hardware feature that enables the printer to automatically print on both sides of the media.
manual two-sided printing Manual Two-Sided Printing is a feature that enables the printer to print both sides of a page when the Rear Access Door is attached. See also: manual two-sided printing automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the printer’s In tray. This feature, particularly when used with HP paper and media, assists in obtaining the best printing results.
using paper trays in tray The In tray holds paper or other media to be printed. 1. in tray pulled out 2. paper length guide 3. paper width guide 1. out tray 2.
out tray Change the position of the Out tray for different printing needs. 1. single envelope slot 2. out tray down 3. out tray extension 1. out tray up Out tray down. Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension. Pull the tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of the tray.
printing with the hp deskjet printer The printer is controlled by software installed on your computer. The printer software, also called the printer driver, provides dialog boxes which communicate your print requests to the printer. Select the printer you are using as the default printer before printing. selecting the default printer using the Chooser Use one of the following methods to select the HP Deskjet 9xx printer you are using as the default printer in the Chooser. USB connection 1.
selecting the default printer using other options Other options allow you to select a default printer without using the Chooser. Try one of these options: • Click the printer icon on the menu bar, then select hp deskjet 9xx. • Click the control strip icon on the edge of the desktop to expand the control strip. Click the printer icon on the control strip, then select hp deskjet 9xx. • Drag the document you want to print to the hp deskjet 9xx printer icon on the desktop.
selecting print settings The following instructions provide the most common method of selecting page layout and print options. The software program you are using may vary from the method provided. controlling page layout 1. Open the file you want to print. 2. Click File > Page Setup to display the hp deskjet 9xx Page Setup screen. 3. Select the following options: • Paper size: Choose the paper size, envelopes, or other media you have in the In tray. • Scaling (%): Enter a number from 5 to 999.
4. Select Paper Type/Quality to choose print quality options, paper type, ink density, and drying time. 5. Select Layout to choose multiple pages per sheet and two-sided printing. 6. Select Color to choose options for color, grayscale, and black and white image and text resolution. • ColorSmart III allows you to adjust the ink saturation, brightness, and color tone for print images. The ColorSmart III option also allows you to disable image enhancements.
• Marking a print request urgent - Click the job title or icon, then click the small clock. - Click Urgent in the dialog box that appears. This action moves the print request to the top of the list. • Sorting/changing the order of print request - Select the column heading for the column you want to sort or change. - Select the Print Time column heading to view and change print order. - Drag and drop the print job title in the Name column to the desired print order position in the list.
using the buttons in the print dialog box The buttons at the bottom of the Print dialog box include: Default: returns the print settings to the system default. Edit Settings...: allows you to edit saved print settings. Save Current Settings...: allows you to assign a name to the settings and save them under that name. Preview: allows you to view your document before you print it so you can see how the document will print with the current settings.
printing on paper and other media • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing 17
envelopes Print a single envelope using the envelope slot, or print a stack of envelopes using the In tray. printing a single envelope preparing to print 1. Place the envelope—with the flap side on the left and facing up—into the single envelope slot. 2. Push the envelope forward until it stops. printing envelopes If your software program includes an envelope printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print.
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print. printing guidelines • Verify that the Out tray is in the down position.
printing stacks of envelopes preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place no more than 15 envelopes—with the flap side on the left and facing up—in the tray. 4. Push the envelopes forward until they stop. 5. Slide the paper guides snugly against the edges of the envelopes. Slide the tray forward until it stops. printing envelopes If your software program includes an envelope printing feature, do not follow these instructions.
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print. printing guidelines • Never place more than 15 envelopes in the In tray at one time.
transparencies preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the transparency sheets to separate them, then align the edges. 4. Place no more than 30 transparency sheets in the tray with the rough side down and the adhesive strip toward the printer. 5. Push the transparencies forward until they stop. 6. Slide the paper guides snugly against the transparency paper and slide the tray forward until it stops.
4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: hp premium inkjet transparency film • Print Quality: Normal or Best 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print.
labels preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the label sheets to separate them, then align the label edges. 4. Load no more than 20 label sheets—label side down—in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray. printing labels 1. Open the file you want to print. 2. Click File > Page Setup. 3.
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print. printing guidelines • • • • Use only paper labels that are designed specifically for inkjet printers.
business cards, index cards, and other small media preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the media edges. 4. Place no more than 45 cards or other small media in the tray. 5. Push the cards or media forward until they stop, then lower the Out tray. 6. Slide the paper length guides snugly against the edges of the media. 7. Slide the colored fine length guide snugly against the media. 8.
3. Select the following options: • Page Size: Appropriate card size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Portrait 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7.
photographs preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the photo paper to separate them, then align the photo paper edges. 4. Place no more than 20 sheets of photo paper—print side down—in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and slide in the tray. printing photographs 1. Open the file you want to print. 2. Click File > Page Setup. 3.
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Appropriate photo paper • Print Quality: Best 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print. printing guidelines • Use hp premium plus photo paper or hp premium photo paper for best results.
greeting cards preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the greeting cards to separate them. 4. Align the edges of the cards, then place no more than 5 cards in the tray. 5. Push the cards forward until they stop, then lower the Out tray. 6. Slide the paper guides snugly against the edges of the cards and slide in the tray. printing greeting cards 1. Open the file you want to print. 2.
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Appropriate greeting card paper • Print Quality: Normal 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Select if appropriate 8. Click OK to print.
posters preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the sheets to separate them, then align the edges. 4. Place the paper in the tray. 5. Slide the paper guides snugly against the paper and slide in the tray. printing posters 1. Open the file you want to print. 2. Click File > Page Setup. 3.
6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7. Select Layout, the choose the following: • • • • Tiling (in Multiple Pages Per Sheet drop-down list) : Select this option Tiling Size: 2 x 2, 3 x 3, or 4 x 4 Print Border: Appropriate Print Both Sides: Unchecked 8. Click OK to print. printing guidelines Trim the edges on the sheets and tape the sheets together after printing. For best results use HP products.
banners preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Raise the Out tray and slide the paper guides snugly against the paper. Leave the Out tray up. 4. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Push in the tray. printing banners 1. Open the file you want to print. 2. Click File > Page Setup. 3.
4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print. printing guidelines Use hp banner paper for best results. For best results use HP products.
iron-on transfers preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the iron-on transfer paper to separate them, then align the edges. 4. Place the iron-on transfer paper in the tray with the printable side down. 5. Slide the paper guides snugly against the transfer paper and push in the tray. printing iron-on transfers 1. Open the file you want to print. 2. Click File > Page Setup. 3.
4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: hp premium inkjet paper • Print Quality: Best 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print.
manual two-sided printing preparing to print 1. Pull out the In tray. 2. Remove all paper from the Out tray. 3. Place paper in the In tray. 4. Slide the paper guides snugly against the edges of the paper. 5. Push in the tray. printing manually 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following options: • Page Size: Appropriate size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Appropriate orientation 4. Click OK. 5. Click File > Print.
7. Select Layout, then choose the following: • • • • Pages Per Sheet: 1 (Normal) Print Both Sides: Select this option Binding: Appropriate book or tablet style icon Manual: Select this option 8. Click OK to print. Follow the instructions displayed on your screen when prompted to reload the paper. Book binding Tablet binding 9. Click Continue when the paper is properly reloaded.
printing guidelines • Print two-sided documents using one of the following methods: - Attach the Rear Access Door for manual two-sided printing - Attach the Automatic Two-Sided Printing Module for automatic twosided printing. • The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting you to reload the paper so that the even-numbered pages can be printed. For best results use HP products.
special features • infrared printing feature • automatic two-sided printing module • automatic paper-type sensor 41
infrared printing feature using infrared printing with a PowerBook If your PowerBook is equipped with infrared technology that uses the IrDA protocol, you can establish a wireless TCP/IP or AppleTalk connection. Use one of the following methods to locate instructions for using infrared communication with the PowerBook: • See the reference guide or instructions that came with the Powerbook. • Log onto the PowerBook Website or contact customer support.
infrared printing with a Palm Pilot 1. Locate the infrared lens on the Palm Pilot. 2. Align the Palm Pilot’s infrared lens with the printer’s infrared lens. The Palm Pilot should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the Palm Pilot and printer. 4.
infrared printing with an hp photosmart digital camera 1. Locate the infrared lens on the digital camera. See the camera’s operating manual for the location of the infrared lens. 2. Align the camera’s infrared lens with the printer’s infrared lens. The camera should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the camera and printer. 4.
automatic two-sided printing module preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3.
4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Appropriate type • Print Quality: Normal 7. Select Layout, then choose the following: • • • • Pages Per Sheet: 1 (Normal) Print Both Sides: Select this option Binding: Appropriate book or tablet style icon Automatic: Select this option 8. Click OK to print.
automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the In tray. This feature, particularly when using HP paper and media, provides the best printing results. using the automatic paper-type sensor 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 3.
turning off the automatic paper-type sensor 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 3. Select Paper Type/Quality, then choose the following: • Paper Type: Any paper type other than Automatic • Print Quality: Normal or appropriate option 4. Click OK to print.
product maintenance • print cartridge status light • replacing print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer case • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • using the hp deskjet utility 49
print cartridge status light understanding the print cartridge status light The Print Cartridge Status light flashes when one or both of the print cartridges are low on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used. 1. print cartridge status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer’s top cover is opened.
checking the print cartridge status Open the printer’s top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem. 1. tri-color print cartridge problem icon 2. black cartridge problem icon 3. tri-color print cartridge low-ink icon 4. black cartridge low-ink icon 5. cartridges OK icon 6.
3. Verify that the correct print cartridges are installed if there is still a problem. 4. Replace the cartridges if the problem persists. solving problems with low ink If the arrow points to the color or the black low ink icon, replace the relevant print cartridge. verifying that the problem is solved If the arrow points to the print cartridge OK icon, both print cartridges are operational and the problem is solved.
replacing print cartridges Before buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges. Warning! Keep both new and used print cartridges out of the reach of children. To replace a print cartridge: 1. Verify that the Out tray is down. 2. Press the Power button to turn on the printer. 3. Open the top cover.
6. Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape. Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts. 1. black print cartridge 2. tri-color print cartridge 3. ink nozzles 4. copper contacts–do not touch or remove the copper contacts 5.
8. Secure the cradle latch. You hear a click when the latch is fully secured. 9. Close the top cover. • A calibration page prints. The printer generates a calibration page to test print quality each time a print cartridge is installed. • If you are in the middle of printing and stop to change a print cartridge, the calibration page prints after the print job is complete.
automatically cleaning print cartridges If your printed pages are missing lines or dots, or if they contain ink streaks, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility. 2. Select the Clean panel, then click the Clean button. Follow the on-screen directions.
manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. Debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages. Ink streaking is easily corrected by manually cleaning the cartridges and cradle.
cleaning the print cartridges and print cartridge cradle 1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. nozzle plate 2. clean these areas 3. Inspect the face and edges of the print cartridge for fibers. Repeat steps 1 and 2 above if fibers are still present. 4.
5. Wipe the underside of the print cartridge cradle walls using clean, moistened cotton swabs. Repeat this process until no ink residue appears on a clean swab. 1. print cartridge cradle 2. cradle wall 6. Reinsert the print cartridges and close the printer’s top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page. a. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility. b. Select the Test panel, then click the Test button. 9.
cleaning the printer case The printer ejects ink onto paper in a fine mist, and small amounts of ink may be deposited on the printer case over time. Follow these guidelines when cleaning the outside of the printer: • Use a soft damp cloth to remove dust, smudges, stains, and spilled ink from the printer case exterior. Use water only. Do not use household cleaners or detergents. • Do not clean the printer’s interior. Keep all liquids away from the interior.
refilling print cartridges Do not refill HP print cartridges. Refilling print cartridges causes the electronic and mechanical components of the print cartridge to exceed their normal life cycle. It also creates many potential problems, such as: • Poor print quality. Non-HP inks can contain elements that clog the cartridge nozzles and cause inconsistent print quality. Non-HP inks can also contain elements that corrode the cartridges’ electrical components, resulting in poor printouts. • Potential damage.
maintaining print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: • Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperature (60–78 degrees F or 15.6–26.6 degrees C). • If print cartridges have been removed from their sealed packages and not used, store the cartridges in an airtight plastic container. Store print cartridges with the nozzle-side up.
print cartridge part numbers When replacing print cartridges for your HP Deskjet 9xx series printer, buy print cartridges with the following part numbers: • Black: HP 51645 Series or HP No. 45 • Tri-Color: HP C6578 Series or HP No.
using the hp deskjet utility The hp deskjet Utility provides options which affect printing style and output. It contains a number of useful tools to calibrate the printer, clean the print cartridges, print a test page, and find Website support information. accessing the hp deskjet utility 1. Locate the Macintosh HD icon on the desktop. 2. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility. viewing the hp deskjet utility panels There are seven panels on the Utility screen.
solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts • problems with the infrared printing feature • problems with the automatic two-sided printing module • problems with the automatic paper-type sensor 65
printer lights are flashing Flashing lights indicate the printer status. power light The printer may be receiving data and is preparing to print. The light stops flashing when the printer has finished receiving data. resume light printer may be out of paper 1. Place paper in the In tray. 2. Press the Resume button on the front of the printer. a paper jam occurs when the rear access door is used 1. Remove the paper from the In and Out trays. 2. Press the Resume button.
print cartridge light • The top cover is open. Close the top cover. • There may be a problem with one of the print cartridges. all lights are flashing The printer may need to be restarted. 1. Press the Power button to turn off the printer. 2. Press the Power button to turn on the printer. Proceed to step 3 if the lights continue to flash. 3. Press the Power button to turn off the printer. 4. Disconnect the printer from the power source. 5. Reconnect the printer to the power source. 6.
printer is not printing paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is connected to the power source. 2. The cable connections are secure. 3. The printer is turned on. 4. The media is correctly placed in the In tray. 5. The printer’s top cover is closed. 6. The Rear Access Door is attached. check the printer lights 1.
paper jams when using the rear access door 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. 3. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 4. Print the document if the paper jam is cleared. Proceed to step 5 if the paper jam is not cleared. 5. Open the Rear Access Door by turning the knob counter-clockwise and removing the door. 6.
printer does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer. If you continue to have problems, contact HP Customer Care.
printer is too slow The print speed and overall performance of the printer can be affected by several variables. computer does not meet system requirements 1. Verify the computer’s RAM and processor speed. See “Product Specifications” for more information. 2. Close all unnecessary software programs. Too many software programs may be running at the same time. 3. Increase space on the hard drive. If your computer has less than 100 MB available on the hard drive, the printer processing time will be longer.
conflicting USB cable connections A printing conflict may arise when the printer and several USB devices are attached to a hub. There are two methods for solving the conflict: • Attach the printer’s USB cable directly to the computer instead of a hub, or • When the printer is attached to a hub, do not use other USB devices also attached to the hub while printing.
problems with printouts blank pages are printing The printer may process pages containing no text or images if: • One or both print cartridges is empty • The vinyl tape is not removed from the print cartridge • A fax is being printed check the print cartridges 1. Raise the printer’s top cover to view the Print Cartridge Status icons. 2. Replace the print cartridge if it is empty. 3. Remove the protective piece of vinyl tape if it is still attached to the print cartridge.
parts of the document are missing or printed in the wrong place Follow these instructions to reset paper orientation, page size, print margins, and other options: 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following options: • Page Size: Appropriate size (select Edit Custom Paper Sizes to verify that margins are set within the printable area.
printout does not reflect new print settings The printer’s default settings may differ from the software application’s print settings. Select the appropriate print settings within the application. print quality is poor Use one or more of the following methods to improve print quality: 1. Verify the print cartridge status and replace empty print cartridges. 2. Use media designed for HP Deskjet printers to improve print quality. 3. Verify that media is loaded correctly with the print side down. 4.
photos are not printing correctly 1. Confirm that the photo media is placed in the In tray with the print side down. 2. Slide the photo media forward until it stops. 3. Slide the paper guides snugly against the photo media and push in the tray. 4. Open the file you want to print. 5. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6.
banners are not printing correctly 1. Verify that the Out tray is raised. 2. Verify that either A4 Letter Banner or US Letter is selected on the hp deskjet 9xx Page Setup screen. 3. Verify the paper position and type: • Unfold and refold the paper when several sheets feed into the printer at once. • Confirm that the unattached edge of the banner paper stack is facing the printer. • Verify that the correct paper for banner printing is used. If you continue to have problems, contact HP Customer Care.
problems with the infrared printing feature connection cannot be established or printer is taking too long to print Correct the problem by performing one or more of these options: • Follow the instructions that came with the PowerBook to set it up for infrared printing. • Verify that the device is IrDA compliant. Look for an IrDA symbol on the device or see the user’s guide for information. • Verify that no bright light is shining directly into either infrared lens.
printer prints only a single calendar appointment The Palm Pilot may not have an enhanced printing application installed. You must install an enhanced printing application to print more than one calendar appointment at a time. An enhanced printing application may not be available in your region. See also: infrared printing feature If you continue to have problems, contact HP Customer Care.
problems with the automatic two-sided printing module binding margin is in the wrong place You may have chosen an incorrect paper orientation or binding margin. 1. Click File > Page Setup. 2. Select the following options: • Orientation: Appropriate orientation • Two-Sided Safe Margins: Select this option 3. Click OK. 4. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 5.
paper jams occur inside the automatic two-sided printing module 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Press the button on top of the Automatic Two-Sided Printing Module and lower the Rear Access Door. 5. Remove the paper jam from the module and close the Rear Access Door. 6. Turn on the printer. 7. Reprint the document.
paper jams occur in the printer when the automatic two-sided printing module is attached 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Simultaneously press the release buttons located on each side of the Automatic Two-Sided Printing Module. 5. Remove the module. 6. Remove the paper jam and replace the module.
automatic option for two-sided printing cannot be selected in the layout dialog box The Automatic Two-Sided Printing Module may not be enabled. 1. Click File > Page Setup. 2. Select the Two-Sided Safe Margins option. 3. Click OK. 4. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 5.
only one side of the page prints when the automatic two-sided printing option is selected Use the following solutions: • • • • Verify that you have selected the Automatic option in Layout. Detach, then reattach the Automatic Two-Sided Printing Module. Print the document using the manual two-sided printing feature. Use a media type supported by the Automatic Two-Sided Printing Module. • Use a media size supported by the Automatic Two-Sided Printing Module. • Turn on Background Printing.
problems with the automatic paper-type sensor print quality is different when the automatic option is selected The print quality is automatically set to Normal when the Automatic PaperType Option is selected. The print quality may improve when a specific paper type is selected. Follow these instructions to select a specific paper type: 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen.
optimal paper mode is not used when the automatic option is selected 1. Verify that the paper is free of scratches or wrinkles. The Automatic Paper-Type Sensor is less accurate if the paper is damaged. 2. Manually select the appropriate paper type.
product specifications • product specifications for the hp deskjet 990 series printer • product specifications for the hp deskjet 980 series printer • product specifications for the hp deskjet 960 series printer • infrared printing specifications • automatic two-sided printing module specifications • minimum printing margins • system requirements 87
product specifications for the hp deskjet 990 series printer hp deskjet 990cxi model no. C6455A hp deskjet 990cse model no.
memory 8MB built-in RAM buttons/Lights Cancel button Print cartridge status light Resume button and light Power button and light Infrared light I/O interface Centronics parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus (USB) IrDA version 1.1, 4 MBps dimensions With Automatic Two-Sided Printing Module: 440 mm wide x 196 mm high x 435 mm deep 17. 32 in wide x 7.72 in high x 17.13 in deep Without Automatic Two-Sided Printing Module: 440 mm wide x 196 mm high x 375 mm deep 17.
operating environment Maximum operating conditions: Temperature: 41 to 104 degree F, 5 to 40 degrees C Humidity: 15 to 80 percent RH noncondensing Recommended operating conditions for best print quality: Temperature: 59 to 95 degrees F or 15 to 35 degrees C Humidity: 20 to 80 percent RH noncondensing Storage conditions: Temperature: -40 to 140 degrees F, -40 to 60 degrees C power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input voltage
media weight paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) envelopes: 75 to 90 g/m2 (20 to 24 lb) cards: Up to 200 g/m2 (110 lb index max) banner paper: 60 to 90 g/m2 (16 to 24 lb) media handling sheets: up to 150 banners: up to 20 sheets envelopes: up to 15 cards: up to 45 cards greeting cards: up to 5 cards transparencies: up to 30 labels: up to 20 sheets of labels (use only U.S.
banner: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm envelopes: U.S. No. 10: 105 x 241 mm (4.3 x 9.5 in) Invitation A2: 111 x 146 mm (4.37 x 5.75 in) DL: 220 x 110 mm C6:114 x 162 mm index/greeting cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) AG: 105 x 148.5 mm Hagaki: 100 x 148 mm labels: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.
product specifications for the hp deskjet 980 series printer hp deskjet 980cxi model no.
buttons/Lights Cancel button Print cartridge status light Resume button and light Power button and light I/O interface Centronics parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus (USB) dimensions With Automatic Two-Sided Printing Module: 440 mm wide x 196 mm high x 435 mm deep 17. 32 in wide x 7.72 in high x 17.13 in deep Without Automatic Two-Sided Printing Module: 440 mm wide x 196 mm high x 375 mm deep 17.32 in wide x 7.72 in high x 14.
power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input voltage: 100 to 240 Vac (±10%) Input frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B=10 dB): 6.0 dB in normal mode Sound pressure level, LpAm (bystander positions): 49 dB in normal mode alignment Skew: +/- .006 mm/mm (.006 in/in) on plain paper +/- .
media handling sheets: up to 150 banners: up to 20 sheets envelopes: up to 15 cards: up to 45 cards greeting cards: up to 5 cards transparencies: up to 30 labels: up to 20 sheets of labels (use only U.S. Letter- or A4-sized sheets) photo paper: up to 20 sheets OUT tray capacity: Draft: up to 35 sheets Normal: up to 50 sheets Best: up to 50 sheets media size paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Legal: 216 x 356 mm (8.5 x 14 in) Executive: 184 x 279 mm (7.25 x 10.
index/greeting cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) AG: 105 x 148.5 mm Hagaki: 100 x 148 mm labels: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridge part numbers Black: HP 51645 Series or HP No. 45 Tri-Color: HP C6578 Series or HP No.
product specifications for the hp deskjet 960 series printer hp deskjet 960cxi model no. C8932A hp deskjet 960cse model no.
memory 8MB built-in RAM buttons/Lights Cancel button Print cartridge status light Resume button and light Power button and light I/O interface Centronics parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus (USB) dimensions 440 mm wide x 196 mm high x 375 mm deep 17.32 in wide x 7.72 in high x 14.76 in deep weight 5.86 kg (12.
power requirements Input voltage: 100 to 240 Vac (±10%) Input frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B=10 dB): 6.0 dB in normal mode Sound pressure level, LpAm (bystander positions): 49 dB in normal mode alignment Skew: +/- .006 mm/mm (.006 in/in) on plain paper +/- .010 mm/mm (.010 in/in) on hp transparency films media weight paper: U.S.
OUT tray capacity: Draft: up to 35 sheets Normal: up to 50 sheets Best: up to 50 sheets media size paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Legal: 216 x 356 mm (8.5 x 14 in) Executive: 184 x 279 mm (7.25 x 10.5 in) A4: 210 x 297 mm A5: 148 x 210 mm B5-JIS: 182 x 257 mm user defined: Width: 77 to 216 mm (3.0 to 8.5 in) Length: 127 to 356 mm (5.0 to 14 in) banner: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm envelopes: U.S. No. 10: 105 x 241 mm (4.3 x 9.5 in) Invitation A2: 111 x 146 mm (4.
Hagaki: 100 x 148 mm labels: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 51645 Series or HP No. 45 Tri-Color: HP C6758 Series or HP No.
infrared printing specifications range 1 meter (3 feet) 30 degree cone supported operating systems Some operating systems supported by infrared technology include: • Mac OS version 8.
automatic two-sided printing module specifications Automatic Two-Sided Printing Module model no. C6463A duty cycle 5,000 sides of pages per month dimensions 324 mm (12.75 in) long x 133 mm (5.25 in) wide x 111 mm (4.37 in) high weight 0.79 kg (1.75 lbs) declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B=10 dB): 6.1 dB in normal mode Sound pressure level, LpAm (bystander positions): 48 dB in normal mode media weight U.S.
media size paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Executive: 184 x 279 mm (7.25 x 10.5 in) A4: 210 x 297 mm A5: 148 x 210 mm B5: 182 x 257 mm cards: 127 x 203 mm (5 x 8 in) user defined size: minimum: 100 mm x 148 mm (3.94 x 5.83 in) maximum: 216 mm x 297 mm (8.5 x 11.
hp professional brochure & flyer paper, two-sided gloss: Letter-size: 50 sheets C6817A A4-size: 50 sheets (Europe) C6816A A4-size: 50 sheets (Asia) C6819A hp professional brochure & flyer paper, two-sided matte finish: Letter-size: 50 sheets C6955A See also: automatic two-sided printing module 106
minimum printing margins The printer cannot print outside a designated area of the page so your document content must be contained within the printable area. When you used nonstandard paper sizes and select the Edit Custom Paper Sizes in the Page Setup screen, the paper width and length must be set appropriately. Follow these instructions to set printing margins: 1. Open the file you want to print. 2. Click File > Page Setup, then select Edit Custom Paper Sizes in the Page Size field. 3.
Hagaki postcards Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) envelopes Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) banners—A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners—letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.
system requirements Your computer should meet the following requirements: USB connection PowerPC Mac OS-based computer with a USB port Mac OS version 8.6 or later Minimum 32 MB RAM, 64 MB recommended 8 MB (minimum) available hard-disk space AppleTalk connection 68030 or 68040 Mac or PowerPC Mac OS-based computer Mac OS version 7.6.
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index A alignment 90 95 100 AppleTalk network connection 11 42 Automatic default printer setting 8 Automatic Paper-Type Sensor 2 8 47 disabling 48 72 print quality 85 printing problems 86 problems 85 troubleshooting 72 Automatic Two-Sided Printing Module 2 7 45 only one page prints 84 printing problems 80 specifications 104 supported paper types 45 B banner paper 34 35 banner printing 10 banner printing problems 77 banners printing 34 binding book 39 tablet 39 blank pages printing 73 book bind
F flashing lights 66 68 all lights flashing 67 Power light 66 Print Cartridge light 67 Resume light 66 G greeting card printing 30 greeting cards printing guidelines 31 H hold a print request 14 HP Deskjet printer features 2 HP Deskjet utility 64 HP photo paper 29 HP products and supplies information 64 I In tray 6 9 index card printing 26 infrared lens 7 42 infrared printing 2 42 IrLPT 103 OBEX 103 problems 78 specifications 103 supported devices 103 supported operating systems 103 supported pro
O operating environment 90 94 99 orientation paper 13 Out tray 6 10 Out tray extension 10 P page layout controlling 13 paper size 13 rotate 180 degrees 13 panels hp deskjet utility 64 paper alignment 90 95 100 paper capacity 91 95 100 paper does not come out of printer 68 paper jams 66 69 clearing 66 in Automatic Two-Sided Printing Module 81 in Rear Access Door 69 paper orientation 13 paper sizes 91 96 101 paper trays 6 9 In tray 9 Out tray 10 Out tray extension 10 paper types 91 96 100 deter
print settings default 8 16 selecting 13 print speed 2 71 88 93 98 black text 88 93 98 mixed text with color graphics 88 93 98 print technology 88 93 98 printable area 107 printer changing 15 cleaning cartridges 57 cleaning case 60 damage to 61 dimensions 89 94 99 I/O interface 89 94 99 media sizes 91 96 101 media types 91 96 100 media weight 91 95 100 minimum printing margins 107 noise emissions 90 95 100 operating conditions 90 94 99 operating environment 90 94 99 paper alignm
R Rear Access Door 8 40 66 refilling print cartridge 61 register panel 64 registering your hp deskjet printer 64 restart printing 15 restarting printer when to restart 67 S scaling 13 selecting print options 13 selecting the default printer using other options 12 using the chooser 11 small media printing 26 software compatibility 88 93 98 sort print order 15 specifications 88 93 98 Automatic Two-Sided Printing Module 104 infrared printing 103 minimum printing margins 107 print cartridges 92 97
U USB connection 11 problems 72 W warning messages 3 warnings icon 3 Website registering your hp deskjet printer 64 WOW panel 64 116