Quick Help Macintosh *C6431-90048* C6431-90048
quick help hp deskjet 995c series table of contents learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 introducing the hp deskjet 995c series printer . terms and conventions . . . . . . . . . . . . . . . . . notices and acknowledgments . . . . . . . . . . . learning about printer features. . . . . . . . . . . . using paper trays. . . . . . . . . . . . . . . . . . . . . printing with the hp deskjet printer . . . . . . . . . setting custom printing margins . . . . . . . . . .
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 54 print cartridge status light . . . . . . . . . . replacing print cartridges . . . . . . . . . . automatically cleaning print cartridges . manually cleaning print cartridges . . . cleaning the printer case . . . . . . . . . . refilling print cartridges. . . . . . . . . . . . maintaining print cartridges . . . . . . . . print cartridge part numbers . . . . . . . . using the hp deskjet utility . . . . . . . . . . . . . . . . . . . . .
learn to print • introducing the hp deskjet 995c series printer • terms and conventions • notices and acknowledgments • learning about printer features • using paper trays • printing with the hp deskjet printer • setting custom printing margins 1
introducing the hp deskjet 995c series printer Congratulations! You have purchased an HP Deskjet printer which is equipped with several new features: • Advanced Bluetooth wireless communications feature allows you to print with a wide range of productivity tools without a cable connection • Infrared printing feature allows you to print information from devices other than your desktop computer • Increased print speeds up to 17 pages per minute for black text and 13 pages per minute for text containing color
terms and conventions The following terms and word conventions are used in quick help: terms The HP Deskjet 995c series printer is referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software steps. For example: Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility to open the hp deskjet 9xx utility screen. cautions and warnings A Caution indicates possible damage to the HP Deskjet printer or to other equipment.
notices and acknowledgments hewlett-packard company notices The information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
learning about printer features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light 5. Bluetooth wireless connection status light cancel button Pressing this button cancels the current print job.
print cartridge status symbol and light The light above the Print Cartridge Status symbol flashes when you need to check the status of the print cartridges. resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the Resume button to continue printing. power button and light The Power button turns the printer on and off.
infrared lens The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows printing from an infrared sending device such as a Palm Pilot, laptop, or notebook computer. automatic two-sided printing module The Automatic Two-Sided Printing Module is a special hardware feature that enables the printer to automatically print on both sides of the page. If this feature is not included with your printer, it can be purchased separately.
manual two-sided printing Manual Two-Sided Printing is a feature that enables the printer to print both sides of a page. automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the printer’s In tray. This feature, particularly when used with HP paper and media, assists in obtaining the best printing results. The feature can be used with both HP and non-HP media; however, it is optimized for HP media.
using paper trays in tray The In tray holds paper or other media to be printed. 1. In tray pulled out 2. paper length guide 3. paper width guide 1. Out tray 2.
out tray Change the position of the Out tray for different printing needs. 1. single envelope slot 2. Out tray down 3. Out tray extension 1. Out tray up Out tray down - Leave the tray in the down position for most types of printing and single envelope printing.
Out tray extension - Pull the tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of the tray. When the print job finishes, push the tray extension back into its storage slot. Out tray up - Place the tray in the up position to properly load banner paper. It must remain in the up position to print banners. Do not use the Out tray extension with legal-sized paper. It may cause a paper jam.
printing with the hp deskjet printer The printer is controlled by software installed on your computer. The printer software, also called the printer driver, provides dialog boxes which communicate your print requests to the printer. Select the printer you are using as the default printer before printing. selecting the default printer using the chooser Use one of the following methods to select the HP Deskjet 9xx printer you are using as the default printer in the Chooser. USB connection 1.
selecting the default printer using other options Other options allow you to select a default printer without using the Chooser. Try one of these options: • Click the printer icon on the menu bar, then select hp deskjet 9xx. • Click the control strip icon on the edge of the desktop to expand the control strip. Click the printer icon on the control strip, then select hp deskjet 9xx. • Drag the document you want to print to the hp deskjet 9xx printer icon on the desktop.
selecting print settings The following instructions provide the most common method of selecting page layout and print options. The software program you are using may vary from the method provided. controlling page layout 1. Open the file you want to print. 2. Click File > Page Setup to display the hp deskjet 9xx Page Setup screen. 3. Select the following options: • Paper size: Choose the paper size, envelopes, or other media you have in the In tray. • Scaling: Enter a number from 5 to 999.
selecting print options 1. Open the file you want to print. 2. Click File > Print to display the hp deskjet 9xx screen. The General default option screen appears. Select the number of copies to print, which pages are to be printed, and the print order. You can also view the current print options which are displayed across the bottom of the screen. 3. Click the arrows in the General field to view a list of additional options. 4.
7. Select Background Printing to choose foreground or background print options and print time. • Select Background to continue working on a document while printing takes place. • Select Foreground for faster printing; however, you cannot work on other tasks until printing is complete. Other features are also available with Background printing.
• Stopping and restarting printing - Select Stop Print Queue from the Printing menu option. - Select Start Print Queue from the Printing menu option to resume printing. • Changing printers - To move a print job from one printer to another printer of the same type, drag the print request icon to the desired printer icon. - If the printers are not the same type, the printer software will not allow you to move a print request to an incompatible printer.
desktop printing Desktop printing allows you to print several documents at once, or to print a document that is formatted for printing on a particular printer. Use one of the following methods to print documents from the desktop: • Drag the icons of the documents you want to print to the printer icon on the desktop. • Select the icons of the documents you want to print, then click File > Print. Select print options from the hp deskjet 9xx screen, then click OK.
setting custom printing margins The printer cannot print outside a designated area of the page. Your document content must be contained within the printable area. When you used nonstandard paper sizes and select the Edit Custom Paper Sizes in the Page Setup screen, the paper width and length must be set for the paper size. Follow these instructions to set printing margins: 1. Open the file you want to print. 2. Click File > Page Setup, then select Edit Custom Paper Sizes in the Page Size field. 3.
printing on paper and other media • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing 20
envelopes Print a single envelope using the envelope slot, or print multiple envelopes using the In tray. printing a single envelope preparing to print 1. Place the envelope—with the flap side on the left and facing up—into the single envelope slot. 2. Push the envelope forward until it stops. printing the envelope If your software program includes an envelope printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print.
3. Select the following options: • Page Size: Appropriate envelope size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Portrait 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Plain paper • Print Quality: Normal 7.
printing multiple envelopes preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place no more than 15 envelopes—with the flap side on the left and facing up—in the tray. 4. Push the envelopes forward until they stop. 5. Slide the paper guides snugly against the edges of the envelopes. Push the tray forward until it stops. printing the envelopes If your software program includes an envelope printing feature, do not follow these instructions.
3. Select the following options: • Page Size: Appropriate envelope size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Portrait 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Plain paper • Print Quality: Normal 7.
transparencies preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the transparency sheets to separate them, then align the edges. 4. Place no more than 30 transparency sheets in the tray with the rough side down and the adhesive strip toward the printer. 5. Push the transparencies forward until they stop. 6. Slide the paper guides snugly against the transparency paper, then push the tray forward until it stops.
printing transparencies 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following options: • Page Size: Appropriate size • Scaling (%): Appropriate (100 is the default) • Orientation: Appropriate orientation 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6.
labels preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the label sheets to separate them, then align the label edges. 4. Load no more than 20 label sheets—label side down—in the tray. 5. Slide the paper guides snugly against the sheets, then push the tray forward until it stops. printing labels 1. Open the file you want to print. 2. Click File > Page Setup. 3.
4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Plain paper • Print Quality: Normal 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print.
business cards, index cards, and other small media preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the media edges. 4. Place no more than 45 cards or other small media in the tray. 5. Push the cards or media forward until they stop, then lower the Out tray. 6. Slide the colored fine length guide snugly against the media. 7. Slide the paper width guides snugly against the media. 8. Push in the In tray.
printing business cards, index cards, and other small media 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following options: • Page Size: Appropriate card size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Portrait 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6.
photographs preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the photo paper to separate them, then align the photo paper edges. 4. Place no more than 20 sheets of photo paper—print side down—in the tray. 5. Slide the paper guides snugly against the edges of the photo paper, then push the tray forward until it stops. printing photographs 1. Open the file you want to print. 2. Click File > Page Setup.
3. Select the following options: • Page Size: Appropriate paper size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Appropriate orientation 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Appropriate photo paper • Print Quality: Best 7.
greeting cards preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the greeting cards to separate them. 4. Align the edges of the cards, then place no more than 5 cards in the tray. 5. Push the cards forward until they stop, then lower the Out tray. 6. Slide the paper guides snugly against the edges of the cards, then push the tray forward until it stops. printing greeting cards 1.
3. Select the following options: • Page Size: Appropriate card size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Portrait 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Appropriate greeting card paper • Print Quality: Normal 7.
posters preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the sheets to separate them, then align the edges. 4. Place the paper in the tray. 5. Slide the paper guides snugly against the paper, then push the tray forward until it stops. printing posters 1. Open the file you want to print. 2. Click File > Page Setup. 3.
6. Select Paper Type/Quality, then choose the following: • Paper Type: Plain paper • Print Quality: Normal 7. Select Layout, then choose the following: • • • • Tiling: (in Multiple Pages Per Sheet drop-down list) Select this option Tiling Size: 2 x 2, 3 x 3, or 4 x 4 Print Border: Appropriate Print Both Sides: Unchecked 8. Click OK to print. printing guidelines Trim the edges on the sheets, then tape the sheets together after printing. For best results use HP products.
banners preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Raise the Out tray and slide the paper guides snugly against the paper. Leave the Out tray up. 4. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Push in the tray. printing banners 1. Open the file you want to print. 2. Click File > Page Setup.
3. Select the following options: • Page Size: US Letter Banner or A4 Letter Banner • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Appropriate orientation 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Plain paper • Print Quality: Normal 7.
iron-on transfers preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the iron-on transfer paper to separate them, then align the edges. 4. Place the iron-on transfer paper in the tray with the printable side down. 5. Slide the paper guides snugly against the transfer paper, then push the tray forward until it stops. printing iron-on transfers 1. Open the file you want to print. 2. Click File > Page Setup. 3.
4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: hp premium inkjet paper • Print Quality: Best 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print.
manual two-sided printing preparing to print 1. Pull out the In tray. 2. Remove all paper from the Out tray. 3. Place paper in the In tray. 4. Slide the paper guides snugly against the edges of the paper. 5. Push in the tray. printing manually 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following options: • Page Size: Appropriate size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Appropriate orientation 4. Click OK. 5. Click File > Print.
7. Select Layout, then choose the following: • • • • Pages Per Sheet: 1 (Normal) Print Both Sides: Select this option Binding: Appropriate book or tablet style icon Manual: Select this option 8. Click OK to print. Follow the instructions displayed on your screen when prompted to reload the paper. book binding tablet binding 9. Click Continue when the paper is properly reloaded.
printing guidelines • Print two-sided documents using one of the following methods: - Attach the Rear Access Door for manual two-sided printing. - Attach the Automatic Two-Sided Printing Module for automatic two-sided printing. • The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting you to reload the paper to print the even-numbered pages. For best results use HP products.
special features • Bluetooth wireless communications feature • infrared printing feature • automatic two-sided printing module • automatic paper-type sensor 44
Bluetooth wireless communications feature For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at www.hp.com. Click drivers, type 995c in the enter product name and number box, then press Enter.
infrared printing feature using infrared printing with a PowerBook If your PowerBook is equipped with infrared technology that uses the IrDA protocol, you can establish a wireless TCP/IP or AppleTalk connection. Use one of the following methods to locate instructions for using infrared communication with the PowerBook: • See the reference guide or instructions that came with the Powerbook. • Log onto the PowerBook Website or contact customer support.
infrared printing with a Palm Pilot 1. Locate the infrared lens on the Palm Pilot. 2. Align the Palm Pilot’s infrared lens with the printer’s infrared lens. The Palm Pilot should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the Palm Pilot and printer. 4.
infrared printing with an hp photosmart digital camera 1. Locate the infrared lens on the digital camera. See the camera’s operating manual for the location of the infrared lens. 2. Align the camera’s infrared lens with the printer’s infrared lens. The camera should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the camera and printer. 4.
automatic two-sided printing module installing the automatic two-sided printing module 1. Turn the latch counter-clockwise on the printer’s Rear Access Door and remove the door. 2. Insert the module in the back of the printer.
preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place one of the following paper types in the tray: • • • • • • hp hp hp hp hp hp plain paper bright white inkjet paper premium inkjet heavyweight paper textured greeting card paper professional brochure paper, glossy or matte premium plus photo paper, glossy or matte Not all paper types, weights, and sizes can be used with the Automatic Two-Sided Printing Module.
printing with the automatic two-sided printing module 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following options: • • • • Page Size: Appropriate size Scaling (%): Appropriate percentage (100 is the default) Orientation: Appropriate orientation Two-Sided Safe Margins: Select this option 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6.
automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the In tray. This feature, particularly when using HP paper and media, provides the best printing results. using the automatic paper-type sensor 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 3.
turning off the automatic paper-type sensor 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 3. Select Paper Type/Quality, then choose the following: • Paper Type: Any paper type other than Automatic • Print Quality: Normal or appropriate option 4. Click OK to print.
product maintenance • print cartridge status light • replacing print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer case • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • using the hp deskjet utility 54
print cartridge status light understanding the print cartridge status light The Print Cartridge Status light flashes when one or both of the print cartridges are low on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used. 1. Print Cartridge Status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer’s top cover is opened.
checking the print cartridge status Open the printer’s top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem. 1. tri-color cartridge problem icon 2. black cartridge problem icon 3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon 5. cartridges OK icon 6.
troubleshooting problems with the color or black print cartridge If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. To correct the problem: 1. Insert the proper print cartridge if one is missing. The printer needs both a black print cartridge and a color print cartridge. 2. Remove and reinsert the print cartridge if both print cartridges are installed. 3.
replacing print cartridges Before buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges. Warning! Keep both new and used print cartridges out of the reach of children. To replace a print cartridge: 1. Verify that the Out tray is down. 2. Press the Power button to turn on the printer. 3. Open the top cover.
6. Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape. Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts. 1. black cartridge 2. tri-color cartridge 3. ink nozzles 4. copper contacts–do not touch or remove the copper contacts 5.
8. Secure the cradle latch. You hear a click when the latch is fully secured. 9. Close the top cover. • A calibration page prints. The printer generates a calibration page to test print quality each time a print cartridge is installed. • If you are in the middle of printing and stop to change a print cartridge, the calibration page prints after the print job is complete.
automatically cleaning print cartridges If your printed pages are missing lines or dots, or if they contain ink streaks, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility. 2. Select the Clean panel, then click the Clean button. Follow the on-screen directions.
manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. Debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages. Ink streaking is easily corrected by manually cleaning the cartridges and cradle.
cleaning the print cartridges and print cartridge cradle 1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. nozzle plate 2. clean these areas 3. Inspect the face and edges of the print cartridge for fibers. Repeat steps 1 and 2 above if fibers are still present. 4.
5. Wipe the underside of the print cartridge cradle walls using clean, moistened cotton swabs. Repeat this process until no ink residue appears on a clean swab. 1. print cartridge cradle 2.
6. Reinsert the print cartridges and close the printer’s top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page. a. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility. b. Select the Test panel, then click the Test button. 9. Repeat the cleaning procedure if smeared ink still appears on the printouts.
cleaning the printer case The printer ejects ink onto paper in a fine mist, and small amounts of ink may be deposited on the printer case over time. Follow these guidelines when cleaning the outside of the printer: • Use a soft damp cloth to remove dust, smudges, stains, and spilled ink from the printer case exterior. Use water only. Do not use household cleaners or detergents. • Do not clean the printer’s interior. Keep all liquids away from the interior.
refilling print cartridges Do not refill HP print cartridges. Refilling print cartridges causes the electronic and mechanical components of the print cartridge to exceed their normal life cycle. It also creates many potential problems, such as: • Poor print quality. Non-HP inks can contain elements that clog the cartridge nozzles and cause inconsistent print quality. Non-HP inks can also contain elements that corrode the cartridges’ electrical components, resulting in poor printouts. • Potential damage.
maintaining print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: • Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperature (60–78 degrees F or 15.6–26.6 degrees C). • If print cartridges have been removed from their sealed packages and not used, store the cartridges in an airtight plastic container. Store print cartridges with the nozzle-side up.
print cartridge part numbers When replacing print cartridges for the HP Deskjet 9xx series printer, buy print cartridges with the following part numbers: • Black: HP 51645A Series or HP No. 45 • Tri-color: HP C6578D Series or HP No. 78 • Large Tri-color: HP C6578A Series or HP No.
using the hp deskjet utility The HP Deskjet Utility provides options which affect printing style and output. It contains a number of useful tools to calibrate the printer, clean the print cartridges, print a test page, and find Website support information. accessing the hp deskjet utility 1. Locate the Macintosh HD icon on the desktop. 2. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility. viewing the hp deskjet utility panels There are seven panels on the Utility screen.
solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts • problems with the infrared printing feature • problems with the automatic two-sided printing module • problems with the automatic paper-type sensor • problems with the Bluetooth wireless communications feature 71
printer lights are flashing Flashing lights indicate the printer status. power light is flashing The printer may be receiving data and is preparing to print. The light stops flashing when the printer has finished receiving data. resume light is flashing printer may be out of paper 1. Place paper in the In tray. 2. Press the Resume button on the front of the printer. a paper jam may occur when the rear access door is used 1. Remove the paper from the In and Out trays. 2. Press the Resume button.
print cartridge light is flashing • The top cover is open. Close the top cover. • There may be a problem with one of the print cartridges. all lights are flashing The printer may need to be restarted. 1. Press the Power button to turn off the printer. 2. Press the Power button to turn on the printer. Proceed to step 3 if the lights continue to flash. 3. Press the Power button to turn off the printer. 4. Disconnect the printer from the power source. 5. Reconnect the printer to the power source. 6.
printer is not printing paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is connected to the power source. 2. The cable connections are secure. 3. The printer is turned on. 4. The media is correctly placed in the In tray. 5. The printer’s top cover is closed. 6. The Rear Access Door is attached. check the printer lights 1.
paper jams when using the rear access door 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. 3. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 4. Print the document if the paper jam is cleared. Proceed to step 5 if the paper jam is not cleared. 5. Open the Rear Access Door by turning the latch counter-clockwise, then remove the door. 6.
printer does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer. See also: printing with the hp deskjet printer If you continue to have problems, contact HP Customer Care.
printer is too slow The print speed and overall performance of the printer can be affected by several variables. computer does not meet system requirements 1. Verify the computer’s RAM and processor speed. See product specifications for more information. 2. Close all unnecessary software programs. Too many software programs may be running at the same time. 3. Increase space on the hard drive. If your computer has less than 100 MB available on the hard drive, the printer processing time will be longer.
conflicting USB cable connections A printing conflict may arise when the printer and several USB devices are attached to a hub. Do one of the following to solve the conflict: • Attach the printer’s USB cable directly to the computer instead of a hub • When the printer is attached to a hub, do not use other USB devices also attached to the hub while printing automatic paper type option is enabled When the Automatic option is enabled, the printer takes a few seconds to scan the first page of the print job.
problems with printouts blank pages print The printer may process pages containing no text or images if: • One or both print cartridges is empty • The vinyl tape is not removed from the print cartridge • A fax is being printed check the print cartridges 1. Raise the printer’s top cover to view the Print Cartridge Status icons. 2. Replace the print cartridge if it is empty. 3. Remove the protective piece of vinyl tape if it is still attached to the print cartridge.
parts of the document are missing or printed in the wrong place Follow these instructions to reset paper orientation, page size, print margins, and other options: 1. Open the file you want to print. 2. Click File > Page Setup. 3.
printout does not reflect new print settings The printer’s default settings may differ from the software application’s print settings. Select the appropriate print settings within the application. print quality is poor Use one or more of the following methods to improve print quality: 1. Verify the print cartridge status and replace empty print cartridges. 2. Use media designed for HP Deskjet printers to improve print quality. 3. Verify that media is loaded correctly with the print side down. 4.
photos are not printing correctly 1. Confirm that the photo media is placed in the In tray with the print side down. 2. Push the photo media forward until it stops. 3. Slide the paper guides snugly against the photo media and push the tray forward until it stops. 4. Open the file you want to print. 5. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 6.
banners are not printing correctly 1. Verify that the Out tray is raised. 2. Verify that either A4 Letter Banner or US Letter Banner is selected on the hp deskjet 9xx Page Setup screen. 3. Verify the paper position and type: • Unfold and refold the paper when several sheets feed into the printer at once. • Confirm that the unattached edge of the banner paper stack is facing the printer. • Verify that the correct paper for banner printing is used. 4.
problems with the infrared printing feature connection cannot be established or printer is taking too long to print Correct the problem by performing one or more of these options: • Follow the instructions that came with the PowerBook to configure it for infrared printing. • Verify that the device is IrDA compliant. Look for an IrDA symbol on the device or see the user’s guide for information. • Verify that no bright light is shining directly into either infrared lens.
printer stopped printing If the device is moved out of range of the printer’s infrared lens, the infrared light turns off and the printer stops printing. Realign both devices within 30 seconds and the print job will resume. printer prints only a single calendar appointment The Palm Pilot may not have an enhanced printing application installed. You must install an enhanced printing application to print more than one calendar appointment at a time.
problems with the automatic two-sided printing module binding margin is in the wrong place You may have chosen an incorrect paper orientation or binding margin. 1. Click File > Page Setup. 2. Select the following options: • Orientation: Appropriate orientation • Two-Sided Safe Margins: Select this option 3. Click OK. 4. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to select the necessary options. 5.
paper jams occur inside the automatic two-sided printing module 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Press the button on top of the Automatic Two-Sided Printing Module and lower the Rear Access Door. 5. Remove the paper jam from the module and close the Rear Access Door. 6. Turn on the printer. 7. Reprint the document.
paper jams occur in the printer when the automatic two-sided printing module is attached 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Simultaneously press the release buttons located on each side of the Automatic Two-Sided Printing Module. 5. Remove the module. 6. Remove the paper jam and replace the module.
automatic option for two-sided printing cannot be selected in the layout dialog box The Automatic Two-Sided Printing Module may not be enabled. 1. Click File > Page Setup. 2. Select the Two-Sided Safe Margins option. 3. Click OK. 4. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 5.
only one side of the page prints when the automatic two-sided printing option is selected Use the following solutions: • • • • Verify that you have selected the Automatic option in Layout. Detach, then reattach the Automatic Two-Sided Printing Module. Print the document using the manual two-sided printing feature. Use a media type supported by the Automatic Two-Sided Printing Module. • Use a media size supported by the Automatic Two-Sided Printing Module. • Turn on Background Printing.
problems with the automatic paper-type sensor print quality is different when the automatic option is selected The print quality is automatically set to Normal when the Automatic Paper-Type option is selected. The print quality may improve when a specific paper type is selected. Follow these instructions to select a specific paper type: 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen.
optimal paper mode is not used when the automatic option is selected 1. Verify that the paper is free of scratches or wrinkles. The Automatic Paper-Type Sensor is less accurate if the paper is damaged. 2. Manually select the appropriate paper type.
problems with the Bluetooth wireless communications feature For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at www.hp.com. Click drivers, type 995c in the enter product name and number box, then press Enter.
product specifications • product specifications for the hp deskjet 995c series printer • Bluetooth wireless communications feature specifications • infrared printing specifications • automatic two-sided printing module specifications • minimum printing margins • system requirements 94
product specifications for the hp deskjet 995c series printer hp deskjet 995c model no.
buttons/lights Cancel button Print cartridge status light Resume button and light Power button and light Infrared light Bluetooth wireless communications light. (Visit HP’s Website for information about the printer’s Bluetooth wireless communications feature.) I/O interface Universal Serial Bus (USB) version 2.0 fullspeed IrDA version 1.1, 4 MBps Bluetooth wireless communications. (Visit HP’s Website for information about the printer’s Bluetooth wireless communications feature.
operating environment Maximum operating conditions: Temperature: 41 to 104 degree F, 5 to 40 degrees C Humidity: 15 to 80 percent RH non-condensing Recommended operating conditions for best print quality: Temperature: 59 to 95 degrees F or 15 to 35 degrees C Humidity: 20 to 80 percent RH non-condensing Storage conditions: Temperature: -40 to 140 degrees F, -40 to 60 degrees C power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input volta
media weight Paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) Envelopes: 75 to 90 g/m2 (20 to 24 lb) Cards: Up to 200 g/m2 (110 lb index max) Banner paper: 60 to 90 g/m2 (16 to 24 lb) media handling Sheets: up to 150 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 45 cards Greeting cards: up to 5 cards Transparencies: up to 30 Labels: up to 20 sheets of labels (use only U.S.
User defined: Width: 77 to 216 mm (3.0 to 8.5 in) Length: 127 to 356 mm (5.0 to 14 in) Banner: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm Envelopes: U.S. No. 10: 105 x 241 mm (4.3 x 9.5 in) Invitation A2: 111 x 146 mm (4.37 x 5.75 in) DL: 220 x 110 mm C6:114 x 162 mm Index/greeting cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) AG: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm Transparencies: U.S.
Bluetooth wireless communications feature specifications For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at www.hp.com. Click drivers, type 995c in the enter product name and number box, then press Enter.
infrared printing specifications range 1 meter (3 feet) 30 degree cones supported operating systems Some operating systems supported by infrared technology include: • MacOS version 8.
automatic two-sided printing module specifications Automatic Two-Sided Printing Module model no. C6463A duty cycle 5,000 sides of pages per month dimensions 324 mm (12.75 in) long x 133 mm (5.25 in) wide x 111 mm (4.37 in) high weight 0.79 kg (1.75 lbs) declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B=10 dB): 6.1 dB in normal mode Sound pressure level, LpAm (bystander positions): 48 dB in normal mode media weight U.S.
minimum printing margins Letter and Executive: Left and right margins 6.4 mm (0.25 in) Top and bottom margins 11.7 mm (0.46 in) A4: Left and right margins 3.4 mm (0.134 in) Top and bottom margins 11.7 mm (0.46 in) A5, B5, 5 x 8 in Card, and User Defined Size: Left and right margins 3.17 mm (0.125 in) Top and bottom margins 11.7 mm (0.46 in) media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Executive 184 x 279 mm (7.25 x 10.
media type HP plain paper or HP bright white inkjet paper: Letter-size, 500 sheets C1824A A4-size, 500 sheets C1825A Letter-size, 250 sheets C5976B A4-size, 250 sheets C5977B HP photo quality inkjet paper, matte finish: Letter-size, 100 sheets C7007A HP photo quality inkjet paper, semi gloss: Letter-size, 25 sheets C6983A A4-size, 25 sheets (Europe) C6984A A4-size, 25 sheets (Asia) C7006A HP premium inkjet heavyweight paper: A4-size, 100 sheets C1853A HP felt-textured greeting card paper, ivory/half-fold: L
minimum printing margins See the printing margin settings for the following media types: A4 paper Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) letter, legal, and executive paper Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) A5, B5, and user defined paper Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (.07 in) Bottom Margin: 11.7 mm (0.
banners - A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners - letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) photo with tear-off tab Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 3.2 mm (0.125 in) Bottom Margin: 3.2 mm (0.
system requirements Your computer should meet the following requirements: USB connection PowerPC MacOS-based computer with a USB port MacOS version 8.6 or later Minimum 32 MB RAM, 64 MB recommended 8 MB (minimum) available hard-disk space AppleTalk connection 68030 or 68040 Mac or PowerPC MacOS-based computer MacOS version 7.6.
Index a change printers 17 chooser using to select default printer 12 clean panel 70 cleaning print cartridge automatic 61 manual 62 cleaning printer case 66 color graphics 95 ColorSmart III 2 controlling page layout 14 custom paper sizes editing 19 alignment 97 AppleTalk network connection 12 46 Automatic default printer setting 8 Automatic Paper-Type Sensor 2 8 52 disabling 53 78 print quality 91 printing problems 92 problems 91 troubleshooting 78 Automatic Two-Sided Printing Module 2 7 50 only on
g l greeting card printing 33 greeting cards printing guidelines 34 label printing 27 guidelines 28 lights 96 Bluetooth connection 6 flashing 72 74 84 Power 6 Print Cartridge Status 6 55 56 60 Resume 6 h hold a print request 16 HP Deskjet printer features 2 HP Deskjet utility 70 HP photo paper 32 HP products and supplies information 70 m manual two-sided printing 8 41 guidelines 43 margins 105 banners 106 cards 105 envelopes 105 paper 105 photo paper with tear-off tab 106 postcards 105 setting 1
low ink 55 57 maintaining 68 missing 57 part numbers 69 refilling 67 warranty exclusion 67 removing debris 63 replacing 58 79 status 56 status icons 56 storing 68 troubleshooting problems with 57 when to clean 61 print cartridge cradle 58 cleaning 64 Print Cartridge Status icons 56 Print Cartridge Status light 55 56 60 print dialog box cancel 17 default print settings 17 preview 17 save current settings 17 using the buttons 17 print options selecting 15 print quality 81 print request deleting 16 holding
media sizes 98 media types 98 media weight 98 minimum printing margins 19 105 noise emissions 97 operating conditions 97 operating environment 97 paper alignment 97 paper capacity 98 paper sizes 98 power consumption 97 print cartridge cradle noise 66 voltage 97 weight 96 printer does not turn on 76 printer features 5 printer memory 95 printer not printing 74 printer specifications 95 printer status flashing lights 72 printer too slow 77 printing automatic two-sided 51 banners 37 guidelines 38 business card
system requirements 107 AppleTalk connection 107 MacOS versions 107 USB connection 107 two-sided printing automatic 7 50 noise emissions 102 paper types 102 printing margins 103 specifications 102 manual 8 41 two-sided safe margins 14 t tablet binding 42 test panel 70 text resolution 95 transparency printing 25 guidelines 26 troubleshooting automatic paper type option 78 Automatic Paper-Type Sensor problems 91 Automatic Two-Sided Printing Module only one page prints 90 problems 86 banner printing proble
