quick help toc • learn to print • printing on paper and other media • special features • product maintenance • solve a problem • product specifications
quick help hp deskjet 995c series table of contents learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 introducing the hp deskjet 995c series printer . terms and conventions . . . . . . . . . . . . . . . . . notices and acknowledgments . . . . . . . . . . . . learning about printer features. . . . . . . . . . . . using paper trays. . . . . . . . . . . . . . . . . . . . . setting printing margins . . . . . . . . . . . . . . . . printing with the hp deskjet printer . . . . . .
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 61 print cartridge status light . . . . . . . . . . replacing print cartridges . . . . . . . . . . automatically cleaning print cartridges . manually cleaning print cartridges . . . . cleaning the printer case. . . . . . . . . . . refilling print cartridges. . . . . . . . . . . . maintaining print cartridges . . . . . . . . print cartridge part numbers . . . . . . . . the hp deskjet toolbox . . . . . . . . . . . . . . . . . . . . . .
learn to print • introducing the hp deskjet 995c series printer • terms and conventions • notices and acknowledgments • learning about printer features • using paper trays • setting printing margins • printing with the hp deskjet printer • using the taskbar icon 1
introducing the hp deskjet 995c series printer Congratulations! You have purchased an HP Deskjet printer which is equipped with several new features: • Advanced Bluetooth™ wireless communications feature allows you to print with a wide range of productivity tools without a cable connection • Infrared printing feature allows you to print information from devices other than your desktop computer • Increased print speeds up to 17 pages per minute for black text and 13 pages per minute for text containing color
terms and conventions The following terms and word conventions are used in quick help. terms The HP Deskjet 995c series printers are referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox to open the HP Deskjet Toolbox. cautions and warnings A Caution indicates possible damage to the HP Deskjet printer or to other equipment.
icons A Note icon indicates that additional information is provided. For example: For best results use HP products. A Mouse icon indicates that additional information is available through the What’s This? help feature. To find more information about options on each tab screen, point to an option and click the right mouse button to display the What’s This? dialog box. Click What’s This? to view more information about the selected option.
notices and acknowledgments hewlett-packard company notices The information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
learning about printer features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light 5. Bluetooth wireless connection status light cancel button Pressing this button cancels the current print job.
resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the Resume button to continue printing. power button and light The Power button turns the printer on and off. It takes approximately five seconds for the printer to turn on after pressing the Power button. The green light above the Power button flashes when printing is in progress.
infrared lens The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows printing from an infrared sending device such as a Palm Pilot, laptop, or notebook computer. automatic two-sided printing module The Automatic Two-Sided Printing Module is a special hardware feature that enables the printer to automatically print on both sides of the page. If this feature is not included with your printer, it can be purchased separately.
automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the printer’s In tray. This feature, particularly when used with HP paper and media, assists in obtaining the best printing results. The feature can be used with both HP and non-HP media; however, it is optimized for HP media. Because Automatic is the default printer setting, the printer is able to quickly select the appropriate paper type.
using paper trays in tray The In tray holds paper or other media to be printed. 1. In tray pulled out 2. Paper length guide 3. Paper width guide 1. Out tray 2.
out tray Change the position of the Out tray for different printing needs. 1. Single envelope slot 2. Out tray down 3. Out tray extension 1. Out tray up Out tray down - Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension - Pull the tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of the tray.
setting printing margins The printer cannot print outside a designated area of the page so your document content must be contained within the printable area. Follow these instructions to set printing margins: 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties.
printing with the hp deskjet printer The printer is controlled by software installed on the computer. The printer software, also called a printer driver, provides dialog boxes to communicate print requests to the printer. printing in Windows 95, 98, Me, 2000, and NT 4.0 Follow these instructions to print in Windows 95, 98, Me, 2000, and NT 4.0: 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties.
5. Select the Advanced tab to choose color options for text, ink volume, print speed (Low Memory Mode), and to make color and contrast adjustments. 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. To find more information about the options on each tab screen, point to an option and click the right mouse button to display the What’s This? dialog box. Select What’s This? to view more information about the selected option.
using the taskbar icon The Printer Settings taskbar icon allows you to determine the status of the print cartridges and to adjust print settings such as default print quality and automatic two-sided printing. 1. Printer Settings taskbar icon opening the printer properties dialog box 1. Double-click the Printer Settings taskbar icon. The Printer Properties dialog box appears. 2. Select the available print options in the hp deskjet 9xx series screen. 3. Click OK.
locating the warning message indicator The Printer Settings taskbar icon appears at the end of the taskbar. The color and appearance of the icon indicate the status of warning messages. • When the icon is blinking and outlined in yellow, unread warning messages have been issued. • When the icon is no longer blinking but still outlined in yellow, previously read warning messages are pending. • When the icon is no longer outlined in yellow, warning issues are resolved.
3. Click anywhere outside the dialog box. A dialog box appears advising that the selections made determine what print settings the printer will use when printing. If you don’t want to see this dialog box again, select Don’t show me this message again. 4. Click OK. using printer settings taskbar icon shortcuts 1. Right click the Printer Settings taskbar icon. A shortcut menu appears displaying the names of installed printers. A check mark appears next to the selected printer.
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printing on paper and other media • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing 19
envelopes Print a single envelope using the envelope slot, or print a stack of envelopes using the In tray. printing a single envelope preparing to print 1. Place the envelope—with the flap side on the left and facing up—into the single envelope slot. 2. Push the envelope forward until it stops.
printing an envelope If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties.
printing multiple envelopes preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place no more than 15 envelopes—with the flap side on the left and facing up—in the tray. 4. Push the envelopes forward until they stop. 5. Slide the paper guides snugly against the edges of the envelopes. Slide the tray forward until it stops. printing the envelopes If your software program includes an envelope-printing feature, do not follow these instructions.
3. Select the Setup tab, then choose the following: • Print Quality: Normal • Paper Type: Automatic or Plain Paper • Paper Size: Appropriate envelope size 4. Select the Features tab, then choose the following: • Orientation: Appropriate envelope orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. printing guidelines • • • • Never place more than 15 envelopes in the In tray at one time. Align the envelope edges before inserting them.
transparencies preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the transparency sheets to separate them, then align the edges. 4. Place no more than 30 transparency sheets in the tray with the rough side down and the adhesive strip toward the printer. 5. Push the transparencies forward until they stop. 6. Slide the paper guides snugly against the transparency paper and slide the tray forward until it stops.
printing transparencies 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3.
labels preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the label sheets to separate them, then align the label edges. 4. Load no more than 20 label sheets—label side down—in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray. printing labels 1. Open the file you want to print. 2.
3. Select the Setup tab, then choose the following: • Print Quality: Normal • Paper Type: Automatic, or the appropriate paper type • Paper Size: Choose A4 or Letter (8.5 x 11 in) 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. printing guidelines • • • • Use only paper labels that are designed specifically for inkjet printers.
business cards, index cards, and other small media preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the media edges. 4. Place no more than 45 cards or other small media in the tray. 5. Push the cards or media forward until they stop, then lower the Out tray. 6. Slide the paper length guides snugly against the edges of the media. 7. Slide the colored fine length guide snugly against the media. 8.
printing business cards, index cards, and other small media 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3.
photographs preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the photo paper to separate them, then align the photo paper edges. 4. Place no more than 20 sheets of photo paper—print side down—in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and slide in the tray.
printing photographs 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3.
printing guidelines • Use hp premium plus photo paper or hp premium photo paper for best results. • Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of the photo. The photo must be in an electronic format (digital) before it can be printed. • Use PhotoREt for most photo paper printing. • Select the paper type then select the appropriate paper size from the pull-down menu. For best results use HP products.
greeting cards preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the greeting cards to separate them. 4. Align the edges of the cards, then place no more than 5 cards in the tray. 5. Push the cards forward until they stop, then lower the Out tray. 6. Slide the paper guides snugly against the edges of the cards and slide in the tray.
printing greeting cards 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3.
printing guidelines • Unfold pre-folded cards, then place them in the In tray. • If an out of paper message appears, verify the media is positioned properly in the In tray. For best results use HP products.
posters preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the sheets to separate them, then align the edges. 4. Place the paper in the tray. 5. Slide the paper guides snugly against the paper and slide in the tray. printing posters 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties.
3. Select the Setup tab, then choose the following: • Paper Type: Automatic or Plain Paper • Print Quality: Normal • Paper Size: Appropriate size 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Poster Printing: Select this option then select 2x2, 3x3, or 4x4 • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print.
banners preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Raise the Out tray and slide the paper guides snugly against the paper. Leave the Out tray up. 4. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Push in the tray.
printing banners 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3.
printing guidelines • Use hp banner paper for best results. • See the HP Deskjet 9xx Series Printer release notes for specific printing information. For best results use HP products.
iron-on transfers preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the iron-on transfer paper to separate them, then align the edges. 4. Place the iron-on transfer paper in the tray with the printable side down. 5. Slide the paper guides snugly against the transfer paper and push in the tray. printing iron-on transfers 1. Open the file you want to print. 2.
3. Select the Setup tab, then choose the following: • Paper type: Automatic or hp iron-on t-shirt transfers • Print Quality: Normal or Best • Paper Size: A4 (210 x 297 mm) or Letter (8.5 x 11 in) 4. Select the Features tab, then choose the following: • Orientation: Mirror Image • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print.
manual two-sided printing preparing to print 1. Pull out the In tray. 2. Remove all paper from the Out tray. 3. Place paper in the In tray. 4. Slide the paper guides snugly against the edges of the paper. 5. Push in the tray. printing manually 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties.
4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Check this box The Two-Sided Printing Margin dialog box appears. a. Select the appropriate page content option, then click OK to return to the Features screen. b. Select Book or Tablet. c. Deselect the Automatic option. 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. Follow the instructions displayed on your screen when prompted to reload the paper.
printing guidelines • Print two-sided documents using one of the following methods: - Use the Rear Access Door for manual two-sided printing. - Use the Automatic Two-Sided Printing Module. • The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting you to reload the paper so that the even-numbered pages can be printed. For best results use HP products.
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special features • Bluetooth wireless communications feature • infrared printing feature • automatic two-sided printing module • automatic paper-type sensor 47
Bluetooth wireless communications feature For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter.
infrared printing feature infrared printing with a laptop or notebook computer setting up the laptop or notebook in Windows 98 If the operating system you are using is Windows 98, the computer’s BIOS settings may need to be reconfigured for infrared printing. Use one of the following methods to locate instructions for configuring the laptop or notebook: • See the instructions that came with the laptop or notebook. • Log onto the laptop manufacturer’s Website or contact its customer support.
3. Remove any obstacles between the two devices. The infrared light begins to blink when the devices are correctly aligned. 4. Send a file to print following normal print procedures. The infrared light on the printer displays a solid beam during the transfer process. When printing is complete, the light begins to blink. If the Infrared Monitor is displayed, the Status tab indicates the progress of the infrared activity as the printer receives and prints the file.
4. Send a file to print following normal print procedures. The infrared light on the printer displays a solid beam during the transfer process. When printing is complete, the light begins to blink. If the Infrared Monitor is displayed, the Status tab indicates the progress of the infrared activity as the printer receives and prints the file.
4. Do one of the following: • Use the Beam command to print a single calendar appointment, one or more business cards, to-do list items, or memos. • Use the Print command to send one or more items such as calendar appointments, email messages, phone lists, or to-do lists to the printer. The infrared light projects a solid beam on the printer during the information transfer process. When the information transfer is complete, the light turns off.
infrared printing with a Windows CE device 1. Locate the infrared lens on the Windows CE device. See the device’s operating manual for the location of the infrared lens. 2. Align the infrared lens on the Windows CE device with the printer’s infrared lens. The Windows CE device should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the CE device and the printer. 4.
6. Choose one of the following options in the Printer box: • PCL inkjet • JetSend 7. Select IRDA in the Port box. 8. Click OK. The infrared light projects a solid beam on the printer during the information transfer process. When information transfer is complete, the light turns off. For information on using Calibre’s PrintConnect Suite with your printer, click here. For information on using IS/Complete’s IrPrint with your printer, click here.
automatic two-sided printing module installing the automatic two-sided printing module 1. Turn the latch counter-clockwise on the printer’s Rear Access Door and remove the door. 2. Insert the module in the back of the printer.
preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place one of the following paper types in the tray: • • • • • • hp hp hp hp hp hp plain paper bright white inkjet paper premium inkjet heavyweight paper felt-textured greeting card paper professional brochure paper, glossy or matte photo quality inkjet paper, semi-gloss or matte Not all paper types, weights, and sizes can be used with the Automatic Two-Sided Printing Module.
printing with the automatic two-sided printing module 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3.
automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the In tray. This feature, particularly when using HP paper and media, provides the best printing results. using the automatic paper-type sensor 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties.
turning off the automatic paper-type sensor 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3.
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product maintenance • print cartridge status light • replacing print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer case • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • the hp deskjet toolbox 61
print cartridge status light understanding the print cartridge status light The Print Cartridge Status light flashes when one or both of the print cartridges are low on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used. 1. Print Cartridge Status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer’s top cover is opened.
checking the print cartridge status Open the printer’s top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem. 1. Color cartridge problem icon 2. Black cartridge problem icon 3. Color cartridge low-ink icon 4. Black cartridge low-ink icon 5. Cartridges OK icon 6.
3. Verify that the correct print cartridges are installed if there is still a problem. 4. Replace the cartridges if the problem persists. solving problems with low ink If the arrow points to the color or the black low ink icon, replace the relevant print cartridge. verifying that the problem is solved If the arrow points to the print cartridge OK icon, both print cartridges are operational and the problem is solved.
replacing print cartridges Before buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges. Warning! Keep both new and used print cartridges out of the reach of children. To replace a print cartridge: 1. Verify that the Out tray is down. 2. Press the Power button to turn on the printer. 3. Open the top cover.
6. Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape. Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts. 1. Black cartridge 2. Color cartridge 3. Ink nozzles 4. Copper contacts–Do not touch or remove the copper contacts 5.
8. Secure the cradle latch. You hear a click when the latch is fully secured. 9. Close the top cover. • A calibration page prints. The printer generates a calibration page to test print quality each time a print cartridge is installed. • If you are in the middle of printing and stop to change a print cartridge, the calibration page prints after the print job is complete.
automatically cleaning print cartridges If your printed pages are missing lines or dots, or if they contain ink streaks, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Open the hp deskjet toolbox. 2. Select Clean the Print Cartridges and follow the on-screen directions. If you have questions about the cleaning feature, point to the Clean the Print Cartridge option and click the right mouse button to display the What’s This? dialog box.
manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages. Ink streaking is easily corrected by manually cleaning the cartridges and cradle.
cleaning the print cartridges and print cartridge cradle 1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. Nozzle plate 2. Clean these areas 3. Inspect the face and edges of the print cartridge for fibers. Repeat steps 1 and 2 above if fibers are still present. 4.
5. Wipe the underside of the print cartridge cradle walls using clean, moistened cotton swabs. Repeat this process until no ink residue appears on a clean swab. 1. Print cartridge cradle 2. Cradle wall 6. Reinsert the print cartridges and close the printer’s top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page from the HP Deskjet Toolbox by selecting Print a Test Page. 9. Repeat the cleaning procedure if smeared ink still appears on the printouts.
cleaning the printer case The printer ejects ink onto paper in a fine mist, and small amounts of ink may be deposited on the printer case over time. Follow these guidelines when cleaning the outside of the printer: • Use a soft damp cloth to remove dust, smudges, stains, and spilled ink from the printer case exterior. Use water only. Do not use household cleaners or detergents. • Do not clean the printer’s interior. Keep all liquids away from the interior.
refilling print cartridges Do not refill HP print cartridges. Refilling print cartridges causes the electronic and mechanical components of the print cartridge to exceed their normal life cycle. It also creates many potential problems, such as: • Poor print quality. Non-HP inks can contain elements that clog the cartridge nozzles and cause inconsistent print quality. Non-HP inks can also contain elements that corrode the cartridges’ electrical components, resulting in poor printouts. • Potential damage.
maintaining print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: • Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperature (60–78 degrees F or 16–27 degrees C). • If print cartridges have been removed from their sealed packages and not used, store the cartridges in an airtight plastic container. Store print cartridges with the nozzle-side up.
print cartridge part numbers When replacing print cartridges for the HP Deskjet 9xx series printer, buy print cartridges with the following part numbers: • Black: HP 51645A Series or HP No. 45 • Tri-color: HP C6578D Series or HP No. 78 • Large Tri-color: HP C6578A Series or HP No.
the hp deskjet toolbox Windows 95, 98, Me, 2000, and NT 4.0 The HP Deskjet Toolbox contains a number of useful tools to calibrate the printer, clean the print cartridges, print a test page, and print a diagnostics page. To open the HP Deskjet Toolbox: • Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox. OR • Right-click the Printer Settings Taskbar icon and select Open Toolbox.
solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts • problems with the infrared printing feature • problems with the automatic two-sided printing module • problems with the automatic paper-type sensor • problems with the Bluetooth wireless communications feature 77
printer lights are flashing Flashing lights indicate the printer status. power light The printer may be receiving data and is preparing to print. The light stops flashing when the printer has finished receiving data. resume light printer may be out of paper 1. Place paper in the In tray. 2. Press the Resume button on the front of the printer. a paper jam occurs when the rear access door is used 1. Remove the paper from the In and Out trays. 2. Press the Resume button.
print cartridge light • The top cover is open. Close the top cover. • There may be a problem with one of the print cartridges. all lights are flashing The printer may need to be restarted. 1. Press the Power button to turn off the printer. 2. Press the Power button to turn on the printer. Proceed to step 3 if the lights continue to flash. 3. Press the Power button to turn off the printer. 4. Disconnect the printer from the power source. 5. Reconnect the printer to the power source. 6.
printer is not printing paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is connected to the power source. 2. The cable connections are secure. 3. The printer is turned on. 4. The media is correctly placed in the In tray. 5. The printer’s top cover is closed. 6. The Rear Access Door is attached. check the printer lights 1.
error messages appear when using a USB connection the error message "there was an error writing to lpt1" appears You may not have plugged in the USB cable before installing the software. 1. Disconnect the USB cable from the printer. 2. Insert the printer software CD into the computer. 3. Click Start > Run. 4. Browse the CD, select Setup, then click Open. The setup.exe file appears in the Open dialog box. 5. Click OK. 6. Select the Remove hp deskjet 9xx series software option to remove the software. 7.
paper jams when using the rear access door 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. 3. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 4. Print the document if the paper jam is cleared. Proceed to step 5 if the paper jam is not cleared. 5. Open the Rear Access Door by turning the latch counterclockwise and removing the door. 6.
printer does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer. See also: printing with the hp deskjet printer If you continue to have problems, contact HP Customer Care.
printer is too slow The print speed and overall performance of the printer can be affected by several variables. computer does not meet system requirements 1. Verify the computer’s RAM and processor speed. See "Product Specifications" for more information. 2. Close all unnecessary software programs. Too many software programs may be running at the same time. 3. Increase space on the hard drive. If your computer has less than 100 MB available on the hard drive, the printer processing time will be longer.
complex documents, graphics, or photographs are printing Documents containing graphics or photographs print slower than text documents. To increase printing speed, try the following options: • To use less computer memory, select the Advanced tab on the hp deskjet 9xx series screen, then select the Low Memory Mode option. • If the printer is operating at 2400 x 1200 dpi, select the Setup tab and select the PhotoREt option instead of 2400 x 1200.
automatic paper type option is enabled When the Automatic option is enabled, the printer takes a few seconds to scan the first page of the print job. This is done to determine the appropriate paper type. To increase the print speed, turn off the Automatic Paper-Type Sensor. turning off the automatic paper-type sensor 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties.
problems with printouts blank pages are printing The printer may process pages containing no text or images if: • One or both print cartridges is empty • The vinyl tape is not removed from the print cartridge • A fax is being printed check the print cartridges 1. Raise the printer’s top cover to view the Print Cartridge Status icons. 2. Replace the print cartridge if it is empty. 3. Remove the protective piece of vinyl tape if it is still attached to the print cartridge.
parts of the document are missing or printed in the wrong place Follow these instructions to reset paper orientation, page size, print margins, and other options: 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using.
photos are not printing correctly 1. Confirm that the photo media is placed in the In tray with the print side down. 2. Slide the paper forward until it stops. 3. Slide the paper guides snugly against the paper and push in the tray. 4. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties.
banners are not printing correctly 1. Verify that the Out tray is raised. 2. Verify that Banner is selected on the Setup tab. 3. Verify the paper position and type: • Unfold and refold the paper when several sheets feed into the printer at once. • Confirm that the unattached edge of the banner paper stack is facing the printer. • Verify that the correct paper for banner printing is used. 4. Confirm that the printer software is operating correctly if gaps appear on the ends of the sheets when printing.
problems with the infrared printing feature infrared icon is not displayed Correct the problem by performing one or more of these options: • Follow the instructions that came with the laptop or notebook to configure it for infrared printing. • Log on to the laptop or notebook manufacturer’s Website or contact the support telephone number. • Log on to the Infrared Data Association (IrDA) website at: http://www.irda.org.
printer is taking too long to print Position the device closer to the printer’s infrared lens and verify the following: 1. An infrared port is selected on the laptop or notebook. 2. The device and the printer are correctly aligned. 3. The device is IrDA-compliant. Look for an IrDA symbol or see the device’s user guide for information. 4. There is no bright light shining directly into either devices’ infrared lens.
problems with the automatic two-sided printing module binding margin is in the wrong place You may have chosen an incorrect paper orientation. 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using.
paper jams occur inside the automatic two-sided printing module 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Press the button on top of the Automatic Two-Sided Printing Module and lower the access door. 5. Remove the paper jam from the module and close the access door. 6. Turn on the printer. 7. 94 Reprint the document.
paper jams occur in the printer when the automatic two-sided printing module is attached 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Simultaneously press the release buttons located on each side of the Automatic Two-Sided Printing Module. 5. Remove the module. 6. Remove the paper jam and replace the module. 7. Turn on the printer. 8. Reprint the document.
automatic option for two-sided printing is missing in the features tab The Automatic Two-Sided Printing Module may not be enabled in the Toolbox. Follow these instructions to correct the problem. selecting automatic two-sided printing module 1. Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox. 2. Select the Configuration tab. 3. Select Automatic Two-Sided Printing Module. 4. Click Apply, then exit the Toolbox. printing with the automatic two-sided printing module 1.
3. Select the Features tab and select Two-sided printing. The Two-Sided Printing Margin dialog box appears. • Select the appropriate page content option and click OK. • Select Book or Tablet as the page orientation. • Select Automatic. 4. Click OK to return to the Print or Print Setup screen. 5. Click OK to print. automatic option for two-sided printing cannot be selected in the features tab An unsupported paper type or size may be selected in the Setup tab. 1. Open the file you want to print. 2.
paper size changes when the automatic two-sided printing option is selected in the features tab The paper size selected in the Setup tab is not supported by the Automatic Two-Sided Printing Module. 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then click Properties. • Click File > Print Setup, then click Properties. • Click File > Print > Setup, then click Properties. The option selected varies depending on the software program you are using.
problems with the automatic paper-type sensor print quality is different when the automatic option is selected The print quality is automatically set to Normal when the Automatic Paper-Type Option is selected. The print quality may improve when a specific paper type is selected. Follow these instructions to select a specific paper type: 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties.
optimal paper mode is not used when the automatic option is selected 1. Verify that the paper is free of scratches or wrinkles. The Automatic Paper-Type Sensor is less accurate if the paper is damaged. 2. Manually select the appropriate paper type.
problems with the Bluetooth wireless communications feature For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at: http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter.
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product specifications • product specifications for the hp deskjet 995c series printer • Bluetooth wireless communications feature specifications • infrared printing specifications • automatic two-sided printing module specifications • minimum printing margins • system requirements 103
product specifications for the hp deskjet 995c series printer hp deskjet 995c model no.
memory 8MB built-in RAM 8MB, 96 MHz processor buttons/lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light Infrared Light Bluetooth Wireless Connection Status Light (Visit HP’s Website to see product specification information for HP Deskjet’s Bluetooth wireless communications feature) i/o interface Universal Serial Bus 2.0 IrDA version 1.
operating environment Maximum operating conditions: Temperature: 41 to 104 degree F, 5 to 40 degrees C Humidity: 15 to 80 percent RH non condensing Recommended operating conditions for best print quality: Temperature: 59 to 95 degrees F or 15 to 35 degrees C Humidity: 20 to 80 percent RH non condensing Storage conditions: Temperature: -40 to 140 degrees F, -40 to 60 degrees C power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input Volta
media weight Paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) Envelopes: 75 to 90 g/m2 (20 to 24 lb) Cards: Up to 200 g/m2 (110 lb index max) Banner paper: 60 to 90 g/m2 (16 to 24 lb) media handling Sheets: up to 150 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 45 cards Greeting cards: up to 5 cards Transparencies: up to 30 Labels: up to 20 sheets of labels (use only U.S.
Banner: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm Envelopes: U.S. No. 10: 105 x 241 mm (4.3 x 9.5 in) Invitation A2: 111 x 146 mm (4.37 x 5.75 in) DL: 220 x 110 mm C6: 114 x 162 mm Index/Greeting Cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) AG: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm Transparencies: U.S. Letter: 216 x 279 mm (8.
Bluetooth wireless communications feature specifications For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at: http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter.
infrared printing specifications range 1 meter (3 feet) 30 degree cone supported operating systems Some operating systems supported by infrared technology include: Windows 2000 Windows 98 Windows CE Palm supported devices Some of the devices supported by infrared technology include: Laptop or notebook computer with infrared capability (including the hp omnibook) Some personal digital assistants (including the Palm product line) Some Windows CE devices (including the hp jornada) Digital cameras with infrared
automatic two-sided printing module specifications Automatic Two-Sided Printing Module model no. C6463A duty cycle 5,000 sides of pages per month dimensions 324 mm (12.75 in) long x 133 mm (5.25 in) wide x 111 mm (4.37 in) high weight 0.79 kg (1.75 lbs) declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B = 10 dB): 6.1 dB in normal mode Sound pressure level, LpAm (bystander positions): 48 dB in normal mode media weight U.S.
minimum printing margins Letter and Executive: Left and right margins: 6.4 mm (0.25 in) Top and bottom margins: 11.7 mm (0.46 in) A4: Left and right margins: 3.4 mm (0.134 in) Top and bottom margins: 11.7 mm (0.46 in) A5, B5, 5 x 8 in Card, and User Defined Size: Left and right margins: 3.17 mm (0.125 in) Top and bottom margins: 11.7 mm (0.46 in) media size Paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Executive: 184 x 279 mm (7.25 x 10.
media type HP plain paper or hp bright white inkjet paper: Letter-size, 500 sheets C1824A A4-size, 500 sheets C1825A Letter-size, 250 sheets C5976B A4-size, 250 sheets C5977B HP photo quality inkjet paper, matte finish: Letter-size, 100 sheets C7007A HP photo quality inkjet paper, semi gloss: Letter-size, 25 sheets C6983A A4-size, 25 sheets (Europe) C6984A A4-size, 25 sheets (Asia) C7006A HP premium inkjet heavyweight paper: A4-size, 100 sheets C1853A HP felt-textured greeting card paper, ivory/half-fold: L
minimum printing margins See the printing margin settings for the following media types: A4 paper Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) letter, legal, and executive paper Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) A5, B5, and user defined paper Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (.07 in) Bottom Margin: 11.7 mm (0.
banners - A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners - letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) photo with tear-off tab Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 3.2 mm (0.125 in) Bottom Margin: 3.2 mm (0.
system requirements Your computer should meet the following requirements: Microsoft Windows 2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows Me Minimum Processor Speed: Pentium 150 MHz Required RAM: 32 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows 95, 98, or NT 4.
index a c alignment 106 Automatic default printer setting 9 Automatic Paper-Type Sensor 2 9 58 disabling 59 86 print quality 99 printing problems 100 problems 99 troubleshooting 86 Automatic Two-Sided Printing Module 2 8 16 56 only one page prints 98 option cannot be enabled 97 paper size changes 98 printing problems 93 specifications 111 supported paper types 56 calibrating printer 76 calibration page 67 cleaning print cartridge 76 automatic 68 manual 69 cleaning printer case 72 color adjustments
h hard disk space 116 HP Deskjet printer features 2 HP Deskjet Toolbox 76 opening 76 utilities 76 Windows 95, 98, Me, 2000, NT4 76 HP photo paper 31 32 i In tray 7 10 index card printing 28 Infrared icon 49 infrared lens 8 49 50 infrared light 49 50 Infrared Monitor 50 infrared printing 2 49 delayed printing 92 in Windows 2000 50 in Windows 98 49 IrLPT 110 JetSend option 54 OBEX 110 PCL inkjet option 54 problems 91 specifications 110 status 50 supported devices 110 supported operating systems 110 su
o operating environment 106 Out tray 7 11 Out tray extension 11 p page orientation 13 paper alignment 106 paper capacity 107 paper does not come out of printer 80 paper jams 78 82 clearing 78 in Automatic Two-Sided Printing Module 94 in Rear Access Door 82 paper sizes 107 paper trays 7 10 In tray 10 Out tray 11 Out tray extension 11 paper types 107 determining automatically 58 part of document missing 88 photo paper 31 photo paper printing resolution 104 photograph printing 30 guidelines 32 PhotoREt 2
print cartridge cradle noise 72 setting printing margins 12 voltage 106 weight 105 printer does not turn on 83 printer driver 13 printer features 6 printer maintenance HP Deskjet Toolbox 76 printer memory 105 printer not printing 80 Printer Properties Advanced tab Windows 95, 98, Me, 2000, NT4 14 Features tab Windows 95, 98, Me, 2000, NT4 13 Setup tab Windows 95, 98, Me, 2000, NT 13 Printer Properties dialog box 15 Printer Settings taskbar icon 15 16 printer software 13 printer specifications 104 printer s
surge protector 7 symbols 3 system requirements 116 Windows 2000 116 Windows 95, 98, Me, NT, Windows requirements 116 t tablet binding 44 taskbar icon 15 shortcuts 17 text resolution 104 Toolbox 76 opening 76 utilities 76 Windows 95, 98, Me, 2000, NT4 76 transparency printing 24 guidelines 25 troubleshooting automatic paper option 86 Automatic Paper-Type Sensor problems 99 Automatic Two-Sided Printing Module cannot enable option 97 only one page prints 98 paper size changes 98 Automatic Two-Sided Printing
