HP Deskjet D2300 series HP Photosmart Software Help
© 2006 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 2 3 4 5 6 7 8 Welcome.................................................................................................................3 Special features.....................................................................................................5 Get started..............................................................................................................6 The printer at a glance ...........................................................................................
Set a custom paper size .......................................................................................42 Print multiple pages on a single sheet of paper ...................................................43 Resize a document ...............................................................................................43 Print preview .........................................................................................................43 Two-sided printing .......................................
1 Welcome Welcome to the HP Deskjet D2300 series Help. Use the information in the following table to find out how to do something. You can also use the table of contents pane on the left to locate information. Section Description Special features Learn about some of the printer's special features. Get started Learn how to operate the printer and use and replace the print cartridges. Connect to the printer Learn how to connect your computer to the printer.
Chapter 1 (continued) 4 Section Description Supplies Order supplies for the printer. Specifications Learn about the paper capacity, requirements, and other specifications for the printer. HP inkjet supplies recycling program Find out how to recycle print cartridges.
2 Special features Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: ● ● ● ● ● User friendly: Easy to install and operate. Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature. Ink level indicator: Know the approximate ink level of each print cartridge with the onscreen Ink Status window. For information, see View estimated ink levels Ink Status window.
3 Get started ● ● ● ● ● The printer at a glance Buttons and lights Paper tray Print cartridges Ink-backup mode The printer at a glance Click the links below to learn about the printer features.
1 USB port Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, and open the HP Photosmart Express software. The printer lights give you visual cues about the status of the printer. 1 Power button and light 2 Print Cancel button 3 Photosmart Express button Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button.
Chapter 3 1 Power button and light The Power light flashes when the printer is processing. Caution Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure. Print Cancel button The printer also has a Print Cancel button. 1 Print Cancel button Pressing the Print Cancel button cancels the current print job.
1 Photosmart Express button Paper tray For information about the paper tray, select one of these topics. ● ● ● Unfold the paper tray Use the paper tray Fold the paper tray Unfold the paper tray To unfold the paper tray 1. Raise the printer cover. 2. Lower the paper tray.
Chapter 3 3. Pull out the tray extension. 4. If you are printing in the Fast Draft mode, fold out the tray extension stop. 5. Lower the printer cover. Use the paper tray Print on different sizes of media by sliding the paper guide to the right or to the left. The printer deposits printed pages on the top of the paper tray.
Fold the paper tray To fold the paper tray 1. Remove paper or other media from the paper tray. 2. If the tray extension stop is folded out, fold it back in. 3. Push the tray extension into the paper tray. 4. Raise the printer cover.
Chapter 3 5. Raise the paper tray. 6. Lower the printer cover. Print cartridges Three print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge 3 Photo print cartridge Note Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge.
● Replace print cartridges Use print cartridges The print cartridges can be used in the following ways: ● ● Everyday printing: Use the black and tri-color print cartridges for everyday print jobs. Quality color photos: For more vibrant colors when printing color photographs or other special documents, remove the black print cartridge and install a photo print cartridge. The photo print cartridge, in combination with the tri-color print cartridge, provides you with virtually grain-free photos.
Chapter 3 Note When the printer operates in ink-backup mode, a message is displayed on screen. If the message is displayed and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.
4 Connect to the printer ● USB USB The printer connects to the computer with a universal serial bus (USB) cable. The computer must be running Windows 98 SE or later to use a USB cable. Note For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the setup poster that came with the printer. Note A USB cable might not be packaged with your printer.
5 Print using the Photosmart Express button To quickly print photos, use the Photosmart Express button. ● ● About the Photosmart Express button About the HP Photosmart Express software About the Photosmart Express button The Photosmart Express button is located on the front panel of the printer. When you press the button, the HP Photosmart Express software is opened on your computer.
6 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print a borderless photo. Print a photo with a border. Learn how to perform other photo printing tasks ● ● ● ● ● Use the photo print cartridge for great colors and virtually grain-free photos. Use HP Real Life technologies to touch up photos. For more information, see HP Real Life Digital Photography options.
Chapter 6 3. 4. 5. Place the photo paper in the right side of the tray. The side to be printed on should face down and the short edge should point towards the printer. If you are using photo paper that has a tear-off tab, verify that the tab is pointing away from the printer. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper.
5. 6. Set the HP Real Life Digital Photography options as appropriate. Click OK to print the photo. If you printed on photo paper with a tear-off tab, remove the tab to make the document completely borderless. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print photos with a border Guidelines ● For maximum fade resistance, use HP Premium Plus Photo Paper. ● Verify that the photo paper that you are using is flat.
Chapter 6 4. 5. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. Small photos Large photos Print Note If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. 2. 3. 4. Open the photo in a software program that allows editing, such as HP Photosmart software. Open the Printer Properties dialog box. Click the Printing Shortcuts tab.
HP Real Life Digital Photography options HP Real Life technologies make it easy for you to get better photos. Automatic red-eye removal and adaptive lighting to enhance detail in shadows are just a few of the technologies included. Use the HP Real Life technologies dialog box to set these options: ● ● ● ● ● ● Automatic red-eye removal: Click On to automatically remove or reduce red-eye in the photo. Photo brightening: Automatically enhance colors and contrast for washed-out photos.
Chapter 6 Note To learn how to install a print cartridge, see Installation instructions. To protect a print cartridge when it is not in the printer, follow these storage guidelines. To use the photo print cartridge 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click either Photo printingborderless or Photo printing-with white borders. 4. In the Print quality drop-down list, click Normal or Best.
Storage ● Keep unused photo paper in a plastic bag. Store the packaged photo paper on a flat surface in a cool place. ● When you are ready to print, remove only the paper that you plan to use immediately from the plastic bag. When you have finished printing, return any unused photo paper to the plastic bag. ● Do not leave unused photo paper in the paper tray. The paper might start to curl, which can reduce the quality of your photos. Handling ● Always hold photo paper by its edges.
7 Print other documents E-mail Documents Letters Envelopes Postcards Index cards Labels CD/DVD tattoos Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software. Print e-mail Guidelines Do not exceed the paper tray capacity: 100 sheets of plain paper. Prepare to print 1.
3. 4. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click General everyday printing or Fast/Economical printing, and then specify the following print settings: – Paper type: Plain paper – Paper size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Chapter 7 3. Push the paper into the printer until it stops. Note Depending on the paper size, the paper might extend over the edge of the tray. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click General everyday printing, and then specify the following print settings: – Paper type: Plain paper – Paper size: An appropriate paper size 4.
3. 4. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click Presentation printing, and then specify the following print settings: – Paper type: Plain paper – Paper size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Chapter 7 3. 4. Push the envelopes into the printer until they stop. Slide the paper guide firmly against the edge of the envelopes. Print 1. Open the Printer Properties dialog box. 2. Click the Paper/Quality tab, and then select the following print settings: – Size is: An appropriate envelope size – Type is: Plain paper 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Print 1. Open the Printer Properties dialog box. 2. Click the Paper/Quality tab, and then specify the following print settings: – Size is: An appropriate card size – Type is: An appropriate card type – Print quality: Normal or Best 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Note If an out-of-paper message is displayed, see Out of paper message for help in resolving the problem.
Chapter 7 Print labels Guidelines ● Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. ● Use only full sheets of labels. ● Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. ● Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4size sheets). Prepare to print 1. Slide the paper guide all the way to the left. 2. Fan the edges of the label sheets to separate them, and then align the edges. 3.
Guidelines ● See the instructions that are included with the CD/DVD tattoo for the most current printing tips. ● To avoid damaging the printer, do not feed a CD/DVD tattoo through the printer more than once. ● Make sure the CD/DVD tattoo covers the entire backing sheet with no exposed spaces. Separating any part of the CD/DVD tattoo from the protective backing sheet before printing could damage the printer.
Chapter 7 Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the transparencies in the right side of the tray. The side to be printed should face down and the adhesive strip should face up and toward the printer. 3. Carefully push the transparencies into the printer until they stop, so that the adhesive strips do not catch on one another. 4. Slide the paper guide firmly against the edge of the transparencies. Print 1. Open the Printer Properties dialog box. 2.
3. 4. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Paper/Quality tab. 3. Specify the following print settings: – Size is: An appropriate paper size – Type is: An appropriate HP inkjet paper or other paper type Note Not all paper sizes and types are available for borderless printing. 4. 5. 6. 7. Set the print quality to Best. Click the Basics tab, and then set the orientation.
Chapter 7 4. 5. Push the cards into the printer until they stop. Slide the paper guide firmly against the edge of the cards. Print Note If your software program includes a greeting card printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. 2. 3. Open the Printer Properties dialog box. Click the Paper/Quality tab, and then specify the following print settings.
Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click Two-sided, Duplex, printing. 4.
Chapter 7 Print posters Guidelines ● For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together. ● Do not exceed the paper tray capacity: 80 sheets of paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3.
Print iron-on transfers Guidelines ● When printing a mirror image, the text and the pictures are horizontally reversed from what is displayed on the computer screen. ● Do not exceed the paper tray capacity: 10 iron-on transfers. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4.
Chapter 7 Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
8 Printing tips Save time ● ● Use the Printing Shortcuts tab. Set the order that the pages print. Save money ● ● ● ● ● Use Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale. Print a two-sided document. Use HP Everyday Photo Paper to save money and ink when printing photos. Enhance the quality of printouts ● ● ● ● ● ● ● Preview the document before printing it. Print on a custom paper size. Select the correct paper type. Change the print speed and quality.
Chapter 8 To use Fast/Economical printing 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the What do you want to do? drop-down list, click Fast/Economical printing. 4. Specify the print settings that you want, and then click OK. General Everyday printing Use General Everyday printing to print documents quickly.
● ● Best provides the best balance between high quality and speed and can be used for high quality prints. For most documents, the Best setting prints more slowly than the Normal setting. Maximum dpi optimizes the dots per inch (dpi) that the HP Deskjet prints. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For more information, see Maximum dpi. To select a print quality and speed 1. Open the Printer Properties dialog box. 2.
Chapter 8 Print in grayscale To print in grayscale 1. Open the Printer Properties dialog box. 2. Click the Color tab. 3. Select the Print in grayscale check box, and then select a grayscale option. 4. Select any other print settings that you want, and then click OK. Set the page order The page order determines the order in which your multipage documents print. To set the page order 1. Open the Printer Properties dialog box. 2. Click the Basics tab. 3.
Print multiple pages on a single sheet of paper Use the printer software to print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. To print multiple pages on a single sheet of paper 1. Open the Printer Properties dialog box. 2. Click the Finishing tab. 3. In the Pages per sheet drop-down list, select the number of pages that you want to appear on each sheet of paper. 4.
Chapter 8 4. 5. Select any other print settings that you want, and then click OK. Before the document prints, a preview is displayed. Do one of the following: – Click OK to print the document. – Click Cancel to cancel the print job. Adjust the print settings as needed before printing the document. Two-sided printing Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing on both sides of the paper is not only economical, but environmentally conscious as well.
To print a two-sided document with a tablet binding 1. Open the Printer Properties dialog box. 2. Click the Finishing tab. 3. Select the following check boxes: – Print on both sides – Flip pages up 4. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 5. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape. Portrait Landscape 6.
9 Printer software ● ● ● ● ● ● Make the HP Deskjet the default printer. Set the default print settings for all documents. Use the Printer Properties dialog box to select printing options. Use the What's This? help to learn more about specific print settings. View the Ink Status window for the approximate ink level of each print cartridge. Download printer software updates for the latest features and improvements.
To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. 1 2. 3. HP Digital Imaging Monitor icon The HP Solution Center is displayed. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings.
Chapter 9 What's This? help Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3. Move the cursor over the What's This? box, and then click the left mouse button.
Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements. To download a printer software update 1. Make sure you are connected to the Internet. 2. From the Windows Start menu, click Programs or All Programs, point to HP, and then click HP Software Update. The HP Software Update window is displayed. 3. Click Next. HP Software Update searches the HP Web site for printer software updates.
10 Maintenance ● ● ● ● ● ● ● ● ● ● ● Install print cartridges Align the print cartridges Automatically clean print cartridges Calibrate color Print a test page View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge cradl
You can find the selection number in three places: ● Selection number label: Look at the label on the print cartridge that you are replacing. 1 ● ● Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button.
Chapter 10 5. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer. 1 Remove plastic tape Caution Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. 6.
7. 8. 9. Push the cartridge into the cradle. You hear a snap when the print cartridge is correctly positioned. Close the printer cover. Align the print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges. For information about recycling empty print cartridges, see HP inkjet supplies recycling program. Warning Keep both new and used print cartridges out of the reach of children.
Chapter 10 To calibrate color 1. Load Letter or A4 unused plain white paper in the paper tray. 2. Verify that both a tri-color print cartridge and a photo print cartridge are installed in the printer. 3. Open the printer Toolbox. 4. Click Calibrate Color. 5. Click Start, and then follow the onscreen instructions. Print a test page You can print a test page to view the effects of any changes you have made to the print settings. To print a test page 1. Open the printer Toolbox. 2.
Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach. Color fabric Wash the fabric in cold water and use sudsy ammonia. Caution Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric. Manually clean print cartridges If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts.
Chapter 10 To manually clean print cartridge contacts 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2. Gently wipe the print cartridge copper contacts with the cotton swab. Caution Do not touch the print cartridge ink nozzles. Touching the ink nozzles will result in clogs, ink failure, and bad electrical connections. 3. 4. 1 Ink nozzles (do not touch) 2 Copper contacts Repeat this process until no ink residue or dust appears on the swab.
Print cartridge protector If you have purchased an HP photo print cartridge, you can store it in the protector that comes with the print cartridge. To insert the print cartridge into the print cartridge protector ➔ Slide the print cartridge at a slight angle into the protector, and snap it securely in place. To remove the print cartridge from the print cartridge protector 1. Press down and back on the top of the protector to release the print cartridge. 2. Slide the print cartridge out of the protector.
Chapter 10 To open the printer Toolbox 1. Open the Printer Properties dialog box. 2. Click the Services tab, and then click the Service this device button. The Toolbox is displayed.
11 Troubleshooting ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Installation problems Printer does not print Paper jam Paper problems Printer is stalled Print cartridge problems Photos do not print correctly Print quality is poor Document is misprinted Problems with borderless documents HP Photosmart Express software is not installed Error messages Power light is on or flashing Document prints slowly If you continue to have problems Installation problems If the software installation program stops or fails, check the fo
Chapter 11 7. Quit any antivirus programs or other software programs that are running on the computer. Note To quit an antivirus program, follow the manufacturer’s instructions. 8. Reinstall the printer software: a. Insert the printer software CD into the drive. b. Follow the onscreen instructions. When the installation program prompts you, connect the USB cable and the power cord to the printer, and then make sure that the printer is on. Note Do not connect the USB cable until you are told to do so.
Printer name does not appear If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. Note To quit an antivirus program, follow the manufacturer’s instructions. 2. Uninstall the printer software: a.
Chapter 11 Check the printer cable connection If your printer and computer are connected with a USB cable and the devices are not communicating with each other, try the following: ● ● ● ● ● Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.
Paper jam To clear a paper jam 1. Remove the paper from the paper tray. 2. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 3. Turn off the printer. 4. Remove the rear access door. Press the handle to the right, and then pull out the door. 5. Remove the paper jam from the back of the printer, and then replace the rear access door securely. 6.
Chapter 11 8. 9. Turn on the printer. Reprint the document. Note If paper jams occur frequently, try using a heavier paper. See Printer specifications for paper weight specifications. Paper problems ● ● ● Printer does not feed paper Out of paper message Printer prints on multiple sheets at once Printer does not feed paper Try one or more of the following solutions: ● ● ● Reduce the number of sheets in the paper tray. Remove the paper from the paper tray, and then reload it.
Paper might be loaded improperly The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper. Reload the paper into the paper tray, pushing the paper until you feel resistance, and then slide the paper guide firmly against the edge of the paper stack. The printer also might print on multiple sheets if different paper types are loaded in the printer.
Chapter 11 Incorrect print cartridge The printer can only print when the correct print cartridges are installed. To verify that you have the correct print cartridges 1. Open the printer cover. 2. Read the selection number on the print cartridge label. 3. 4. 5. 6. 1 Warranty date 2 Selection number Check the list of print cartridges that can be used in the printer. a. Open the printer Toolbox. b. Click the Estimated Ink Levels tab. c.
3. 4. 5. Reinstall the print cartridge. For more information, see Installation instructions. If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4. Manually clean the print cartridge. Reinsert the print cartridge in the printer and close the printer cover. If the Power light is still flashing, the print cartridge is faulty and must be replaced.
Chapter 11 Tab Setting Size is: An appropriate paper size Paper/Quality Type is: An appropriate photo paper Print quality: Best or Maximum dpi Print quality is poor ● ● ● Streaks and missing lines Print is faded Blank pages print Streaks and missing lines If your printed pages are missing lines or dots or if streaks appear, the print cartridges might be low on ink or might need to be cleaned. For more information, see View estimated ink levels and Automatically clean print cartridges.
Blank pages print ● The protective piece of plastic tape might still be attached to the print cartridges. Verify that the plastic tape has been removed from the print cartridges. 1 ● Remove plastic tape The print cartridges might be out of ink. Replace one or both empty print cartridges. For more information, see View estimated ink levels.
Chapter 11 If parts of the document are still missing, the printer settings might be overridden by the software program print settings. Select the appropriate print settings from within the software program. Envelope is printed at an angle 1. 2. 3. Slide the flap inside the envelope before loading it in the printer. Confirm that the paper guide fits firmly against the edge of the envelope. Reprint the envelope.
Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. If the problem is not caused by the source image, follow these steps: 1. 2. 3. 4. Remove all paper from the paper tray. Load the photo paper correctly in the paper tray. Verify that the paper guide fits firmly against the edge of the paper. Follow loading instructions for the paper type.
Chapter 11 If the printout has an unwanted border, try the following solutions: ● ● ● ● ● Align the print cartridges. Open the Printer Properties dialog box, click the Paper/Quality tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Open the Printer Properties dialog box, click the Paper/Quality tab, and then select the Borderless auto fit check box.
printer in the CD drive. Follow the onscreen instructions to install the HP Photosmart Express software. Error messages ● ● Print cartridge error messages Other error messages Print cartridge error messages If you receive a print cartridge error message, follow these directions. Incorrect print cartridge message The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer.
Chapter 11 "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to communicate with the computer if the USB cable is too long. If you receive this error message, make sure that the USB cable is not greater than 3 meters (approximately 9.8 feet) in length. Note For best printing performance, use a USB 2.0 compatible cable.
● ● If an error message appears If no error message appears What the flashing light means The Power light can flash for several reasons: ● ● ● The printer cover is open. The printer is out of paper. A problem exists with the printer, such as a paper jam or a problem with a print cartridge. For information about clearing a paper jam, see Paper jam. If an error message appears Read the error message that explains the problem and its solution.
Chapter 11 Printer software is outdated Outdated printer software might be installed. For information about updating the printer software, see Download printer software updates. Computer does not meet system requirements If your computer does not have enough RAM or a large amount of free space on the hard drive, the printer processing time will be longer. 1. 2. Verify that the computer hard disk space, RAM, and processor speed meet the system requirements.
A HP support ● ● Support process HP support by phone Support process If you have a problem, follow these steps 1. 2. Check the documentation that came with the HP Deskjet. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: – – – – 3. 4.
Appendix A After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
B Supplies Order the following supplies with your HP Deskjet. Paper To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, or HP Greeting Cards, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping.
C Technical information ● ● ● Printer specifications Environmental product stewardship program Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements. Physical specifications Printer dimension (without the tray extended): 140 mm high x 467 mm wide x 190 mm deep (5.51 inches high x 16.57 inches wide x 7.48 inches deep) Printer weight (without print cartridges): 2.5 kg (5.
For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics: ● ● ● ● ● ● Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy consumption - Energy Star Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Appendix C Regulatory notices ● ● ● FCC statement LED indicator statement Notice to users in Korea FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Index A accessibility 2 after the support period 78 aligning print cartridges 53 B booklet printing 34 borderless printing 70 bound two-sided printing 44 brochure printing 32 buttons Photosmart Express button 8 Power button 7 Print Cancel button 8 C calling HP support 77 CD/DVD tattoo printing 30 cleaning print cartridges automatically 53 print cartridges manually 55 printer body 54 clearing the print queue 62 color calibration 53 custom paper size 42 D default print settings 46 default printer 46 digital p
if no error message appears 75 presentation printing 40 print cartridge problems incorrect print cartridge 66 print cartridges aligning 53 cleaning automatically 53 cleaning manually 55 faulty 66 installing 50 maintaining 56 not installed properly 66 ordering information 54 photo print cartridge 21 problem message 66 selection numbers 50 used with the printer 12 print preview 43 print quality blank pages print 69 print queue, clearing 62 print resolution 41 print settings changing 47 default settings 46 pri
Index two-sided printing 44 U Unknown Device message 60 updates downloading for software 49 HP Photosmart software 49 USB cable 79 connecting to the printer 15 W What's This help 48 HP Photosmart Software Help 85
86 HP Deskjet D2300 series
