HP Deskjet D2400 Printer series HP Photosmart Software Help
© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 Welcome....................................................................................................................................5 2 Special features........................................................................................................................7 3 Get started The printer at a glance................................................................................................................8 Buttons and lights..............................................
Print brochures.........................................................................................................................35 Print greeting cards..................................................................................................................36 Print booklets............................................................................................................................37 Print posters..................................................................................
Contents 11 Troubleshooting Error messages........................................................................................................................63 Print cartridge error messages...........................................................................................63 Other error messages.........................................................................................................64 Installation problems..........................................................................
C Technical information Printer specifications................................................................................................................88 Environmental product stewardship program...........................................................................88 Paper use...........................................................................................................................89 Plastics.........................................................................................
1 Welcome Welcome to the HP Deskjet D2400 Printer series Help. For details on how to use your computer and the printer together, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to locate information. NOTE: For information about installing the software, see the Setup Guide that came with the printer. Section Description Special features Learn about some of the printer's special features.
Chapter 1 (continued) 6 Section Description Specifications Learn about the paper capacity, requirements, and other specifications for the printer. HP inkjet supplies recycling program Find out how to recycle print cartridges.
2 Special features Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: • • • • • User friendly: Easy to install and operate. Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature. Ink level indicator: Know the approximate ink level of each print cartridge with the onscreen Ink Status window. For information, see View estimated ink levels.
3 Get started • • • • • The printer at a glance Buttons and lights Paper tray Print cartridges Ink-backup mode The printer at a glance Click the links below to learn about the printer features.
1 USB port Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, and open the HP Photosmart Software. The printer lights give you visual cues about the status of the printer.
Chapter 3 Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button and light The Power light flashes when the printer is processing. CAUTION: Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure. Cancel button The printer has a Cancel button.
Photosmart Essential button Use the Photosmart Essential button to open the HP Photosmart Software. 1 Photosmart Essential button The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving, viewing, and sharing your photos. Paper tray For information about the paper tray, select one of these topics.
Chapter 3 2. Lower the paper tray. 3. Pull out the tray extension. 4. If you are printing in the Fast Draft mode, fold out the tray extension stop.
5. Lower the printer cover. Use the paper tray Print on different sizes of media by sliding the paper guide to the right or to the left. The printer deposits printed pages on the top of the paper tray. Fold the paper tray To fold the paper tray 1. Remove paper or other media from the paper tray. 2. If the tray extension stop is folded out, fold it back in.
Chapter 3 3. Push the tray extension into the paper tray. 4. Raise the printer cover. 5. Raise the paper tray.
6. Lower the printer cover. Print cartridges Three print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge 3 Photo print cartridge NOTE: Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge.
Chapter 3 Replace print cartridges When buying print cartridges, look for the print cartridge selection number. You can find the selection number in three places: • Selection number label: Look at the label on the print cartridge that you are replacing. 1 • • Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer.
To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
4 Connect the printer • USB USB The printer connects to the computer with a universal serial bus (USB) cable. NOTE: For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer. NOTE: A USB cable might not be packaged with your printer.
5 Print using the Photosmart Essential button To quickly print photos, use the Photosmart Essential button. • • About the Photosmart Essential button About the HP Photosmart Software About the Photosmart Essential button The Photosmart Essential button is located on the front panel of the printer. When you press the button, the HP Photosmart Software is opened on your computer.
6 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print a borderless photo. Print a photo with a border. Learn how to perform other photo printing tasks • • • • Use the photo print cartridge for great colors and virtually grain-free photos. Print an Exif Print-formatted photo if you have Exif Print-enabled software.
3. Place the photo paper in the right side of the tray. The side to be printed on should face down and the short edge should point towards the printer. If you are using photo paper that has a tear-off tab, verify that the tab is pointing away from the printer. 4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper.
Chapter 6 5. If necessary, change the HP Real Life Technologies photo fix setting. 6. Select any other print settings that you want, and then click OK. If you printed on photo paper with a tear-off tab, remove the tab to make the document completely borderless. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print photos with a border Guidelines • For maximum fade resistance, use HP Premium Plus Photo Paper.
4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper. Small photos Large photos Print NOTE: If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. Open the photo in a software program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog box. 3. Click the Printing Shortcuts tab. 4.
Chapter 6 HP Real Life Technologies photo fix HP Real Life Technologies enhance the quality of your printed photos. In most cases, you do not need to change the Basic default print setting. The Basic setting sharpens the images that you print, and improves the quality and clarity of low resolution images, such as those downloaded from the Internet.
4. In the Print Quality drop-down list, click Normal or Best. NOTE: For maximum dpi quality, go to the Features tab, and then click Maximum dpi in the Print Quality drop-down list. 5. In the Paper Type drop-down list, select the appropriate photo paper type. 6. Select any other print settings that you want, and then click OK. Exif Print Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging standard that simplifies digital photography and enhances printed photos.
Chapter 6 Handling • Always hold photo paper by its edges. Fingerprints on photo paper can reduce print quality. • If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper by putting it in the storage bag, and then gently bending it in the opposite direction of the curl until the paper lies flat. Photo paper should be flat before it is printed on.
7 Print other documents E-mail Documents Letters Envelopes Postcards Index cards Labels CD/DVD tattoos Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software. Print e-mail Guidelines Do not exceed the paper tray capacity: 80 sheets of plain paper. Prepare to print 1.
Chapter 7 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
3. Push the paper into the printer until it stops. NOTE: Depending on the paper size, the paper might extend over the edge of the tray. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4.
Chapter 7 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
3. Push the envelopes into the printer until they stop. 4. Slide the paper guide firmly against the edge of the envelopes. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then select the following print settings: • Paper Type: Plain paper • Size: An appropriate envelope size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 7 Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. • Print Quality: Normal or Best • Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
NOTE: If an out-of-paper message is displayed, see Out of paper message for help in resolving the problem. Print labels Guidelines • Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. • Use only full sheets of labels. • Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. • Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4-size sheets). Prepare to print 1.
Chapter 7 Print CD/DVD tattoos NOTE: This feature might not be available in your country/region. Guidelines • See the instructions that are included with the CD/DVD tattoo for the most current printing tips. • To avoid damaging the printer, do not feed a CD/DVD tattoo through the printer more than once. • Make sure the CD/DVD tattoo covers the entire backing sheet with no exposed spaces. Separating any part of the CD/DVD tattoo from the protective backing sheet before printing could damage the printer.
Print transparencies Guidelines • For great results, use HP Premium Inkjet Transparency Film. • Do not exceed the paper tray capacity: 20 transparencies. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the transparencies in the right side of the tray. The side to be printed should face down and the adhesive strip should face up and toward the printer. 3. Carefully push the transparencies into the printer until they stop, so that the adhesive strips do not catch on one another. 4.
Chapter 7 Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Specify the following print settings: • Print Quality: Best • Paper Type: Click More, and then select an appropriate HP inkjet paper.
4. Push the cards into the printer until they stop. 5. Slide the paper guide firmly against the edge of the cards. Print NOTE: If your software program includes a greeting card printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. Open the Printer Properties dialog box. 2.
Chapter 7 Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing. 4.
Print posters Guidelines • For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together. • Do not exceed the paper tray capacity: 80 sheets of paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3.
Chapter 7 6. Check that the number of tiles that are selected matches the number of sheets for the poster, and then click OK. 7. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print iron-on transfers Guidelines • When printing a mirror image, the text and the pictures are horizontally reversed from what is displayed on the computer screen.
1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Print Quality: Normal or Best • Paper Type: Click More, click Specialty Papers, and then click Other specialty paper. • Size: An appropriate paper size 3. Click the Advanced tab. 4. Click Printer Features, and then set Mirror Image to On. NOTE: Some iron-on transfer software programs do not require you to print a mirror image. 5.
8 Printing tips Check your printer • • Connect the printer to your computer. Print a test page. Save time • • Use the Printing Shortcuts tab. Set the order that the pages print. Save money • • • • • Use Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale. Print a two-sided document. Use HP Everyday Photo Paper to save money and ink when printing photos. Enhance the quality of prints • • • • • • • Preview the document before printing it.
NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is or change them. Use printing shortcuts Use the Printing Shortcuts tab for the following print tasks: • • • • • • General everyday printing Photo printing–borderless Photo printing–with white borders Fast/Economical printing Presentation printing Two-sided, duplex, printing You can also create your own printing shortcuts.
Chapter 8 To set the page order 1. Open the Printer Properties dialog box. 2. Click the Advanced tab. 3. Click Document Options, and then click Layout Options. 4. Select one of the following Page Order options: • Front to back: Prints the first page of the document last. This setting saves time because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs. • Back to front: Prints the last page of the document last. 5.
Two-sided printing Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing on both sides of the paper is not only economical, but environmentally conscious as well. To print a two-sided document 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing. 4. In the Print On Both Sides drop-down list, click Manually. 5.
Chapter 8 4. Select any other print settings that you want, and then click OK. Before the document prints, a preview is displayed. 5. Do one of the following: • Click OK to print the document. • Click Cancel to cancel the print job. Adjust the print settings as needed before printing the document. Set a custom paper size Use the Custom Paper Size dialog box to print on a special paper size. NOTE: This feature is not available for all paper types. To define a custom paper size 1.
Print quality settings • Fast Draft produces draft-quality output at the fastest printing speed, while using the least amount of ink. • Fast Normal produces higher quality output than the Fast Draft setting and prints more quickly than the Normal setting. • Normal provides the best balance between print quality and speed and is appropriate for most documents. • Best provides the best balance between high quality and speed and can be used for high quality prints.
Chapter 8 To print in Maximum dpi mode 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 4. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the HP Deskjet printer will print, click Resolution. 5. Select any other print settings that you want, and then click OK.
5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape. Figure 8-1 Portrait Figure 8-2 Landscape 7. Click Continue to print the even-numbered pages.
9 Printer software • • • • • • Make the HP Deskjet the default printer. Set the default print settings for all documents. Use the Printer Properties dialog box to select printing options. Use the What's This? help to learn more about specific print settings. View the Ink Status window for the approximate ink level of each print cartridge. Download printer software updates for the latest features and improvements.
To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. 1 HP Digital Imaging Monitor icon The HP Solution Center is displayed. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 3.
Chapter 9 NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using. What's This? help Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3.
Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements. To download a printer software update 1. Make sure you are connected to the Internet. 2. From the Windows Start menu, click Programs or All Programs, point to HP, and then click HP Update. The HP Update window is displayed. 3. Click Next. HP Update searches the HP Web site for printer software updates.
10 Maintenance • • • • • • • • • • Install print cartridges Align print cartridges Automatically clean print cartridges Calibrate color View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge cradle.
You can find the selection number in three places: • Selection number label: Look at the label on the print cartridge that you are replacing. 1 • • Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button.
Chapter 10 4. Slide the print cartridge out of the cradle. 1 Press the Power button 2 Open the printer cover 3 Push down on the print cartridge 4 Slide the print cartridge out of the cradle 5. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
6. Slide the print cartridge firmly into the cradle at a slight upward angle until you feel resistance. 7. Push the cartridge into the cradle. You hear a snap when the print cartridge is correctly positioned. 8. Close the printer cover. 9. Align the print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges. For information about recycling empty print cartridges, see HP inkjet supplies recycling program.
Chapter 10 To clean the print cartridges 1. Open the printer Toolbox. 2. Click Clean the Print Cartridges. 3. Click Clean, and then follow the onscreen instructions. If your documents are still faded after cleaning, manually clean the print cartridge contacts. CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage.
Chapter 10 To prepare to clean 1. Open the HP Deskjet cover. 2. Wait until the print cartridge cradle moves to the center of the HP Deskjet and is idle and quiet. 3. Remove the print cartridges and place them on a piece of paper, with the copper strips facing up. CAUTION: Do not leave the print cartridges outside the HP Deskjet for more than 30 minutes. To manually clean print cartridge contacts 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2.
Print cartridge storage and handling Follow these guidelines to help maintain HP print cartridges and ensure consistent print quality: • • • • Install the cartridge on or before the Install by date, which is printed on the cartridge package. When you remove a photo print cartridge from the printer, store it in a print cartridge protector to prevent the ink from drying out. If you do not have a print cartridge protector, you can use an airtight plastic container to protect your print cartridge.
Chapter 10 To remove the print cartridge from the print cartridge protector 1. Press down and back on the top of the protector to release the print cartridge. 2. Slide the print cartridge out of the protector. CAUTION: Do not drop the print cartridge. Dropping the print cartridge can damage it. Printer Toolbox The printer Toolbox contains a number of useful tools to enhance the performance of the printer.
11 Troubleshooting • • • • • • • • • • • • • Error messages Installation problems Power light is on or flashing Printer does not print Document prints slowly Print cartridge problems Paper problems Photos do not print correctly Problems with borderless documents Print quality is poor Document is misprinted I pressed the Photosmart Essential button, but nothing happens If you continue to have problems Error messages If an error message displays on the computer screen, check the following topics for a solut
Chapter 11 "Print cartridge is in the wrong slot" message If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot" message to resolve the problem. "Printing in ink-backup mode" message If you receive this error message, follow the instructions in "Printing in ink-backup mode" message. Other error messages If you receive an error message, follow these directions.
Solution: To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2. Disconnect and reconnect the USB cable. 3. Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub). 4. If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step. 5. Click Cancel, and then restart the computer. 6.
Chapter 11 Printer name does not appear Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. NOTE: To quit an antivirus program, follow the manufacturer’s instructions. 2.
• • • If the Power light is on, the printer is either printing or ready to print. If the Power light is off, the printer is off. If the Power light is flashing, see the following information. • • • What the flashing light means If an error message appears If no error message appears What the flashing light means The Power light can flash for several reasons: • • • The printer cover is open. The printer is out of paper.
Chapter 11 • • • • • The printer is turned on. The print cartridges are the correct print cartridges for the printer and are properly installed. For more information, see Print cartridges and Installation instructions. The paper or other media is correctly loaded in the paper tray. The printer cover is closed. The rear access door is attached.
After resolving a print job that is stalled in the print queue, the print queue still might not be clear. In that situation, you need to stop and then restart the print service. To stop and restart the print service 1. For Windows 2000, click Start, click Control Panel, and then click Administrative Tools. For Windows XP, click Start, click Control Panel, click Performance and Maintenance, and then click Administrative Tools. 2. Double-click Services, and then double-click Print Spooler. 3.
Chapter 11 • • • Printer is in ink-backup mode Printer software is outdated Computer does not meet system requirements Multiple software programs are open The computer resources are insufficient for the printer to print at its optimum speed. To increase printer speed, close all unnecessary software programs when printing. Complex documents, graphics, or photos are printing Documents containing graphics or photos print more slowly than text documents.
Incorrect or missing print cartridge Cause: If the correct print cartridges have not been installed or if the print cartridges are missing, the printer cannot print. Solution: To verify and install the correct print cartridges 1. Open the printer cover. 2. Read the selection number on the print cartridge label. 1 Selection number 3. Check the list of print cartridges that can be used in the printer. a. Open the printer Toolbox. b. Click the Estimated Ink Levels tab. c.
Chapter 11 Solution: To resolve the problem 1. Raise the printer cover. 2. Do one of the following: • If an error message is displayed on screen, remove the print cartridge that is named in the error message. Go to step 3. • If an error message is not displayed, remove and reinstall each print cartridge and close the printer cover. If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4. 3. Reinstall the print cartridge and close the printer cover.
"Printing in ink-backup mode" message Cause: When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts. Solution: If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge.
Chapter 11 3. Turn off the printer. 4. Disconnect the printer power cord from the electrical outlet. 5. Remove the rear access door. Press the handle to the right, and then pull out the door. 6. Remove the paper jam from the back of the printer, and then replace the rear access door securely. 7. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
Printer does not feed paper Solution: Try one or more of the following solutions: • Reduce the number of sheets in the paper tray. • Remove the paper from the paper tray, and then reload it. • Use a different type of paper. Out of paper message Follow the appropriate steps for the condition that exists. • • If the paper tray is loaded If the paper tray is empty If the paper tray is loaded 1. Verify the following: • A sufficient amount of paper is loaded in the paper tray (at least ten sheets).
Chapter 11 Photos do not print correctly If your photos do not print correctly, check the paper tray or printer properties. • • Check the paper tray Check the printer properties Check the paper tray 1. Verify that the photo paper is placed in the paper tray with the side to be printed on facing down. 2. Slide the paper forward until it stops. 3. Slide the paper guide firmly against the edge of the paper. Do not press the guide so firmly against the paper that the paper bends or curls.
Image is printed at an angle Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. If the problem is not caused by the source image, follow these steps: 1. 2. 3. 4. Remove all paper from the paper tray. Load the photo paper correctly in the paper tray. Verify that the paper guide fits firmly against the edge of the paper. Follow loading instructions for the paper type.
Chapter 11 For small photo paper If the printout has an unwanted border, try the following solutions: • • • • Align the print cartridges. Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Verify that no problem exists with the source image.
Print quality is poor If you are having problems with print quality, try the solutions in this section and observe the following guidelines: • • • • Replace refilled or empty cartridges. Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task. For more information, see Select a paper type. Print and evaluate a self-test. For more information, see Print a test page.
Chapter 11 • Verify that the protective piece of plastic tape has been removed from the print cartridges. 1 • Remove plastic tape Consider selecting a higher print quality. Blank pages print Solution: • The protective piece of plastic tape might still be attached to the print cartridges. Verify that the plastic tape has been removed from the print cartridges. 1 • Remove plastic tape The print cartridges might be out of ink. Replace one or both empty print cartridges.
• • Envelope is printed at an angle Document does not reflect the new print settings Text and images are misaligned If the text and images on your printouts are misaligned, then align the print cartridges. Document is printed off-center or at an angle 1. Verify that only one type of paper is placed in the paper tray, and that the paper has been placed in the tray correctly. 2. Verify that the paper guide fits firmly against the edge of paper. 3. Reprint the document.
Chapter 11 Solution: Install the HP Photosmart Software that came with the HP Deskjet. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the HP Deskjet CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Deskjet.
If you still have questions after restarting your computer, visit HP Technical Support at www.hp.com/support. For information about the support process, see HP support.
A HP support • Ink cartridge warranty information • • Support process HP support by phone Ink cartridge warranty information The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
HP support by phone • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP Deskjet.
B Order supplies You can order HP products, such as recommended types of paper and print cartridges, online from the HP Web site. This section contains the following topics: • Order paper or other media • Order print cartridges • Order other supplies Order paper or other media To order HP papers and other supplies, such as HP Premium Photo Papers, go to www.hp.com/ buy/supplies.
(continued) Country/region Number for ordering +44 870 606 9081 (U.K.) New Zealand 0800 441 147 South Africa +27 (0)11 8061030 U.S. and Canada 1-800-474-6836 (1-800-HP-INVENT) To order supplies in other countries/regions not listed in the table, go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
C Technical information • • • Printer specifications Environmental product stewardship program Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements. Physical specifications Printer dimension (without the tray extended): 140 mm high x 467 mm wide x 190 mm deep (5.51 inches high x 16.57 inches wide x 7.48 inches deep) Printer weight (without print cartridges): 2.5 kg (5.
For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Appendix C Disposal of Waste Equipment by Users in Private Households in the European Union 90 Technical information
Regulatory notices • • • • • FCC statement LED indicator statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Appendix C Notice to users in Japan about power cord 92 Technical information
Index A accessibility 2 after the support period 85 aligning print cartridges 57 B booklet printing 37 borderless printing 76 bound two-sided printing 48 brochure printing 35 buttons Cancel button 10 Photosmart Essential button 11 Power button 10 C calling HP support 85 CD/DVD tattoo printing 34 cleaning print cartridges automatically 57 print cartridges manually 59 printer body 59 clearing the print queue 68 color calibration 58 custom paper size 46 D default print settings 50 default printer 50 digital
photo has unwanted border for small photo paper 78 photo paper, storing and handling 25 photo print cartridge 24 photo printing borderless photos 20 photos with a border 22 saving money 26 photo printing problems verifying print settings 76 photos digital 24 do not print correctly 76 Photosmart Essential button 19 placing a call 85 postcard printing 31 poster printing 39 power light is flashing if an error message appears 67 if no error message appears 67 presentation printing 49 print cartridge problems in
Index installation program stops 64 misprinted document 80 multiple pages print at once 75 paper jam 73 parts of the document are missing or in wrong place 81 photo printing problems 76 poor print quality 79 print is faded 79 printer 63 printer does not feed paper 75 printer is not printing 67 printer is stalled 69 printer name does not appear 66 text and images are misaligned 81 unwanted border on photo 77 two-sided printing 45 U Unknown Device message 65 updates downloading for software 53 HP Photosmart
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